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Customer Success Manager
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Job Description
Why you will love this role
- 🎯 Make a real impact – You’ll be at the heart of client relationships, driving campaign success and long-term partnerships across key U.S. markets
- 🤝 Work with great people – Collaborate with smart, passionate teammates across Sales, AdOps, and Strategy in a supportive, high-performing environment
- 🌟 Own your day-to-day – Every day brings variety and autonomy—no micromanagement, just the trust and tools to deliver results
What you will be doing
- Build strong partnerships – Develop and maintain long-lasting relationships with key clients and agency stakeholders. You’ll be their go-to resource, advocate, and trusted partner
- Own campaign execution – Manage the full lifecycle of a campaign—from setup and activation to performance reporting and post-campaign analysis
- Lead your agency patch – Serve as the first point of contact and line of defense for all campaign needs, ensuring seamless communication and resolution of any issues
- Stay informed – Become a subject matter expert in all things Ogury and the broader adtech landscape. Our industry evolves quickly, and staying ahead is part of the job
- Provide strategic counsel – Offer thoughtful, tailored recommendations aligned with client goals, KPIs, and business objectives—backed by insights and a consultative approach
- Identify growth opportunities – Spot potential for account expansion and work collaboratively with Sales to drive retention and incremental revenue
- Deliver high-impact service – Champion Ogury’s solutions by ensuring clients receive high-quality support, campaign success, and measurable value
- Represent Ogury externally – Attend client meetings, industry events, and social engagements to deepen relationships and position Ogury as a trusted leader in the space
- Collaborate cross-functionally – Work closely with internal teams across AdOps, Sales, and Product to ensure a coordinated, results-driven client experience
- Manage and mitigate risk – Anticipate challenges early in campaign setup or briefing, flag potential issues, and work proactively toward successful resolutions
- Leverage insights – Use Ogury’s proprietary tools to uncover data-driven stories, delivering actionable insights and performance learnings that add value to every campaign.
What you will bring to Ogury
- Client-facing experience within the digital advertising industry
- Hands-on experience in mobile and programmatic advertising is required
- Strong attention to detail and the ability to deliver results in a fast-paced, dynamic environment—even under tight deadlines
- A mindset of ownership and accountability—you take initiative and follow through
- A strong analytical approach with the ability to translate data into valuable insights and compelling narratives
- Creative problem-solving skills and a passion for continuous improvement
- Proficiency in Excel, PowerPoint, the Microsoft Office Suite, and Google Suite
- Excellent communication and presentation skills—you’re confident, clear, and engagingA natural ability to build trust and credibility with both external clients and internal stakeholders—you’re the expert, and it shows
- Highly organized with exceptional attention to detail—you keep projects moving and nothing falls through the cracks
- A growth mindset and drive to succeed—you’re motivated to take ownership of your agency patch and make it thrive
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