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$165,000 - $225,000 / year
Posted 30+ days ago

Account Manager - Specialty Retail
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Job Description
Responsibilities
- Account Leadership & Relationship Management:
- Serve as the primary owner for all Specialty Retail accounts, including department stores, pop culture retailers, book/toy chains, and promo/closeout buyers.
- Build and maintain strong relationships across buying, planning, supply chain, and marketing teams.
- Develop joint business plans (JBPs) and quarterly/seasonal strategies tailored to each retailer’s unique format and shopper base.
- Sales Planning & Business Growth:
- Own revenue forecasting, opportunity sizing, and performance analysis for each account.
- Drive new distribution expansion opportunities across categories and sub-classifications.
- Manage seasonal pitches, category reviews, product previews, and promotional negotiations.
- Identify white-space opportunities for limited editions, fandom tie-ins, or exclusive product collaborations.
- Manage external partners, including outside sales agencies and promotional suppliers to unlock growth opportunities.
- Operations & Merchandising Execution:
- Ensure flawless item setup, content accuracy, packaging readiness, and in-store merchandising execution in collaboration with Sales Operations and Marketing.
- Track inventory levels, replenishment performance, and sell-through trends; proactively address risks ranging from stock-outs to slow-moving SKUs.
- Manage order flow, PO accuracy, and shipping timelines across a highly varied retailer base with the support of the Sales Operations team.
- Promo & Closeout Channel Management:
- Manage relationships with off-price and closeout partners to monetize aged inventory responsibly while protecting brand integrity.
- Develop sell-down strategies and timing in coordination with Finance, Planning, and Operations.
- Ensure compliance with channel segmentation, pricing guardrails, and distribution policies.
- Cross-Functional Collaboration:
- Partner with Marketing on account-specific campaigns, retail storytelling, in-store displays, and seasonal marketing alignment.
- Collaborate with Product teams on line architecture, retailer exclusives, and product innovation opportunities.
- Work with Finance and Operations to optimize margins, freight planning, and demand forecasting accuracy.
- Reporting & Insights:
- Deliver weekly, monthly, and quarterly performance updates, highlighting KPIs, risks, and growth opportunities.
- Leverage industry trends, pop culture/fandom insights, and competitive analysis to shape account strategies.
- Monitor promotional effectiveness and provide post-mortem insights to inform future planning.
Requirements
- 3–5+ years of experience in account management, retail partnerships, or CPG/consumer products sales
- Experience with Book/Toy/Fandom channels, Corporate Promo, and Closeout business is strongly preferred
- Bachelor’s Degree in Business, Marketing, or equivalent work experience
- Demonstrated ability to communicate, present, and influence multiple levels of an organization
- Ability to manage diverse account types with different needs, calendars, and operating structures
- Highly organized, proactive, and comfortable managing multiple priorities in a fast-paced environment
- Must be a self-starter that shows ownership and commitment to the job
- Highly versed in Microsoft Office Suite with specific emphasis in Excel & PowerPoint. Comfortable with G-Suite platform
- Action-oriented and flexible mindset to drive impact in a fast-paced, rapidly changing growth environment
- Sense of humor, personal integrity, and appreciation for the power of teamwork
- Ability to travel domestically up to 30%
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