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M logo
MillerKnoll, Inc.East Greenville, PA
Why join us? Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. The Associate Manager, Technology Support is responsible for overseeing a team of Level 1 and Level 2 technicians, including Associate Technology Support Representatives, Technology Support Representative, and Senior Technology Support Representatives. This role ensures the delivery of exceptional IT support by managing day-to-day operations, creating schedules, monitoring performance metrics, and fostering a culture of collaboration and continuous improvement. Key Responsibilities: Team Management and Leadership: Lead and manage a team of technology support professionals, providing guidance, support, and mentorship to drive individual and team success. Create and manage work schedules to ensure adequate coverage for all shifts, balancing workload across the team. Conduct regular 1x1s, team check-ins, and coaching sessions to discuss performance, provide feedback, and support professional growth. Operational Oversight: Monitor support operations performance metrics, including ticket volumes, resolution times, and customer satisfaction, to ensure service-level agreements (SLAs) are consistently met. Analyze call and ticket drivers to identify trends, recurring issues, and areas for improvement. Collaborate with IT teams to address root causes. Serve as an escalation point for complex or high-priority incidents, ensuring timely resolution and effective communication with stakeholders. Participate in a one week on call rotation for critical incidents once every other month. Communication and Collaboration: Host regular team meetings to share updates, discuss goals, and address challenges. Communicate organizational and departmental changes or initiatives to the team, ensuring alignment and understanding. Act as a liaison between the support teams and other IT departments, facilitating collaboration and knowledge sharing. Process Improvement: Identify opportunities to improve support processes, tools, and workflows to enhance efficiency and user experience. Ensure accurate and up-to-date documentation for troubleshooting guides, procedures, and the knowledge base. Participate in IT projects and change management processes, representing the service desk perspective. Team Development: Support the onboarding and training of new team members, ensuring they have the tools and knowledge needed to succeed. Promote a positive and inclusive team culture that encourages collaboration, accountability, and continuous learning. Essential Skills and Experience: Strong leadership and people management skills, with experience supervising or leading teams in a technical support environment. Excellent organizational and time-management abilities, with a focus on managing schedules and balancing team workloads. Proficiency in analyzing performance metrics, identifying trends, and implementing solutions to improve results. Advanced knowledge of IT support processes, tools, and best practices, including incident and problem management. Strong communication and interpersonal skills, with the ability to build relationships with team members, peers, and stakeholders. Ability to effectively handle escalations and guide the team through challenging situations. Who We Hire? Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities. This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.

Posted 1 week ago

Protiviti logo
ProtivitiChicago, IL

$28 - $38 / hour

JOB REQUISITION Chicago Technology Consulting Intern- 2027 LOCATION CHICAGO ADDITIONAL LOCATION(S) JOB DESCRIPTION Are You Ready to Live Something Different with Protiviti? The Protiviti career provides an opportunity to learn, impact, and advance within a collaborative and inclusive culture. We hire curious individuals for whom learning is a passion. By teaming with our clients, we solve the business challenges a dynamic world presents and discover and implement innovative business solutions. We lean into our mission: We Care. We Collaborate. We Deliver. At every level, we champion leaders who live our values. Imagining our work as a journey, integrity guides our way, inclusion moves us forward together, innovation creates new destinations, and our commitment to success empowers us to deliver on our vision to be the most trusted global consulting firm. Are you inspired to make a difference? You've come to the right place. POSITION HIGHLIGHTS Technology Consulting interns work with Protiviti's clients, who are typically among the world's leading companies. As an intern, you collaborate with the team to deliver client solutions for complex business problems these organizations face. Experience tells us that our future leaders need to be both knowledgeable and deep in an area of expertise but also versatile, having a broad range of capabilities and skill sets to solve today's complex business problems. That's why we focus on developing interns across our business, so you gain experience in different industries, grow your technical capabilities, and gain leadership qualities that will ensure your future success. Our culture is grounded in empowerment, teamwork, and problem-solving. At all career levels, we encourage innovation, seeking your ideas and insights. Our people care about one another; they coach, guide, and help each team member to be their very best. When you join our team, you will participate in Liftoff with Protiviti, our award-winning onboarding live-virtual experience with gamification embedded in the delivery. You will also attend The Intern Challenge, an experiential learning course that will help you transition successfully into your role as an intern. Protiviti's internship is an innovative experience designed to take you on a journey to immerse you in our unique business and culture. Through our internship, you may work across various industries and engage in internal initiatives, all of which will fuel your curiosity, uncover hidden strengths, and prepare you for your career. During the internship, you will get a preview of Foundations, Protiviti's innovative entry-level full-time career opportunity, which provides you with experiences and learning opportunities in business operations, consulting, data, relationship building, technology, and innovation. With each project, you receive hands-on training in a nurturing environment and interact with leaders across our practice. Talent Managers will assign specific project experiences that support career growth, your skills, and the needs of the business. A network of advisors will help you navigate challenges and celebrate milestones. There are opportunities to join committees, participate in employee network groups, enjoy social, civic, and networking activities to aid in building meaningful relationships across the firm and in the community. Technology Consulting interns are hired into one of the six following areas: Business Platform Transformation: The team focuses on modernizing our clients' technology platforms, spanning application strategy and development, program execution and cloud infrastructure delivering secure, compliant, and sustainable solutions across the end-to-end transformation lifecycle. Enterprise Data, Analytics & AI: Converts internal and external data into insight and action through data engineering, governance, visualization, data sciences, ML, and AI while we diagnose issues, predict outcomes, and prescribe improvements to business performance. Microsoft: Working closely with Microsoft to maximize this ecosystem partner, driving collaboration productivity, and modernization initiatives across both the business and technology, understanding specific client needs and tailoring appropriate solutions using Microsoft technologies. Security and Privacy: Strengthens cyber resilience and data protection via risk assessments, technical testing, vulnerability remediation, incident readiness or response, and privacy services including coverage for emerging technology such as Internet of Things (IoT) penetration testing and quantum computing. Technology Risk and Resilience: Builds right-sized enterprise risk and resilience capabilities across the business, technology, cyber and third-party domains aligning to regulations and leading practices, translating risk into actionable programs, and operationalizing them at scale. Technology Strategy and Architecture: Helps clients understand and improve how they use technology and how technology can enable them to meet their big-picture strategies. Works across all practices to deliver integrated advisory and architecture that enables enterprise outcomes. Meaningful onboarding. Impactful training. Foundational learning. These experiences define Protiviti's award-winning internship - an experience that builds upon your skills and knowledge and enables you to thrive professionally. QUALIFICATIONS Degree: Bachelor's or Master's degree in a relevant discipline (e.g., Computer Science, Data Science, Decision Science, Engineering, Information Systems, Information Technology, Internet of Things, Applied Math, Machine Learning, Quantum, or other technology majors) Visa Status: All applicants applying for U.S. job openings need authorization to work in the United States for Protiviti without sponsorship now or in the future Graduation Status: Must be within one year of final graduation at the time of internship Experience solving problems using AI-powered productivity and collaboration tools (i.e. Microsoft Copilot, GenAI, etc.) Advanced verbal and written communication skills Ability to apply critical thinking skills and innovation to client engagements across various industries Technical proficiency aligning to assigned capability area WHAT MAKES YOU SUCCESSFUL Working in teams, as well as independently Being creative and analytical Passionate about evaluating, synthesizing, organizing, and interpreting data and information Ability to self-motivate and take responsibility for personal growth and development Desire to learn and a receptiveness to feedback and mentoring Drive towards obtaining professional technical certifications and a strong academic background Relevant experience with specific skills: Understanding of any of the major Business Intelligence reporting tools, such as Power BI, BusinessObjects, Cognos, Microstrategy, Tableau, QlikView, or SSRS Competency working within a Microsoft SQL Server, MySQL, Oracle, TeraData, or other major database management systems Entry-level proficiency with domain management strategies, network segmentation, firewalls, and middleware tools Introductory knowledge of internal control frameworks or knowledge of IT controls, with particular experience to understand IT and Business/technology risks Familiarity of technology project risks and strategies for managing and mitigating Programming skills such as Python, Java, JavaScript, etc. are preferred Knowledge of security-related topics such as authentication, entitlements, identity management, data protection, data leakage prevention, validation checking, encryption, hashing, principle of least privilege, software attack methods, and data storage Familiarity with core ERP (SAP, Oracle, Microsoft Dynamics, Workday) and system implementation concepts, including business process mapping, technical design documentation, data migration, testing support Ability to convey complex technical concepts to technical and non-technical audience Foundational understanding of cybersecurity, resilience, and risk management frameworks and industry regulation Exposure to cloud platforms (e.g., AWS, Azure, GCP) and modern customer technology environments Strong analytical and data manipulation skills using Excel, PowerBI, or similar tools to support reporting and insights Ability to synthesize research, develop clear documentation, and communicate findings effectively in team settings Experience working with data for AI or automation use cases, data cleaning and model support Ability to apply AI tools to enhance work efficiency, stream analysis, and improve project delivery OUR HYBRID WORKPLACE Protiviti practices a hybrid model, which is a combination of working in person with a purpose and working remotely. This model creates meaningful experiences for our people and our clients while offering a flexible environment. The ratio of remote to in-person requirements vary by client, project, team, and other business factors. Our people work both in-person in local Protiviti offices and on client sites, which can include local or out-of-state travel based on our projects and client requests and commitments. Interns do not accrue company paid time off (Choice Time Off), and we expect that interns will be available to complete work in the designated location during business hours for the entire duration of the Internship. APPLICATION PROCESS Apply at www.protiviti.com/careers. Note: Students may apply for only one location or solution. Duplicate applications will not be accepted. Applicants must be 18 years of age at the time of the internship to be considered. #LI-DNI The hourly rate for this position is below. $28/hr-$38/hr Interns participate in a variety of professional development opportunities and are eligible for paid holidays that occur within the duration of the internship, Protiviti's 401(k) plan, Employee Assistance Program, Matching Gifts Program, and various discounts through PerkSpot. Protiviti is an Equal Opportunity Employer. M/F/Disability/Veteran As part of Protiviti's employment process, any offer of employment is contingent upon successful completion of a background check. Protiviti is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance. In your email please include the following: The specific accommodation requested to complete the employment application. The location(s) (city, state) to which you would like to apply. For positions located in San Francisco, CA: Protiviti will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. For positions located in Los Angeles County, CA: Protiviti will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Protiviti is not registered to hire or employ personnel in the following states- West Virginia, Alaska. Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services. JOB LOCATION IL PRO CHICAGO

Posted 4 weeks ago

PwC logo
PwCSan Antonio, TX

$73,500 - $212,280 / year

Industry/Sector Not Applicable Specialism IFS - Clients & Markets Management Level Manager Job Description & Summary At PwC, our people in brand management, marketing and sales focus on collaboration to develop and execute strategic sales and marketing initiatives. These individuals focus on driving revenue growth, promoting the Firm's services, enhancing brand visibility, and capturing new business opportunities. They utilise market research, digital marketing, creative campaigns, and effective sales strategies to engage clients, enhance the firm's brand and market presence, and achieve organisational targets. As a marketing generalist at PwC, you will focus on a wide range of marketing activities aimed at promoting the Firm's products or services. You will conduct market research, develop marketing strategies, create and execute marketing campaigns, and analyse campaign performance. You will leverage a versatile skill set and knowledge in various marketing channels, holding responsibility for validating brand consistency, reaching target audiences, and driving customer engagement and loyalty. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Analyse and identify the linkages and interactions between the component parts of an entire system. Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. Develop skills outside your comfort zone, and encourage others to do the same. Effectively mentor others. Use the review of work as an opportunity to deepen the expertise of team members. Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the marketing team you help us accelerate our strategy through compelling storytelling and experiences backed by data-driven insights and analytics. As a Manager you lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for securing project success and maintaining exceptional standards. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and principles in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Responsibilities Accelerate strategy through compelling storytelling and experiences Supervise, develop, and coach teams to achieve premium-quality deliverables Manage client service accounts and engagement workstreams Focus on strategic planning and mentoring junior staff Utilize data-driven insights and analytics Motivate, develop, and inspire team members Assure project success and maintain premium standards Identify opportunities to enhance delivery through technology and innovation What You Must Have High School Diploma 4 years of managing marketing and sales campaigns and/or technologies What Sets You Apart Bachelor's Degree in Marketing, Public Relations, Business Administration/Management, Communications Studies/Speech Communication and Rhetoric preferred Designing and supporting integrated marketing campaigns Mining and analyzing data for insights Demonstrating knowledge of key business issues Navigating a matrix organization Managing multiple projects and schedules Anticipating stakeholder needs Collaborating with business leaders Using digital marketing techniques for insights Developing talent and managing teams Travel Requirements Up to 20% Job Posting End Date Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines The salary range for this position is: $73,500 - $212,280. For residents of Washington state the salary range for this position is: $73,500 - $244,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Posted 3 days ago

Fox Valley Technical College logo
Fox Valley Technical CollegeAppleton, WI

$45+ / hour

Job Category Adjunct Faculty FVTC Worksite Service Motor Company Agriculture Center Hours Per Week 8.75 Note to internal applicants: Do not apply via this portal. Login to your Workday Account and Find Internal Career Opportunities through the Internal Portal. Fox Valley Technical College celebrates diversity, supports equity and inclusiveness, and encourages individual expression in our workplace. Job Description Summary Adjunct Instructors are responsible for the facilitation of student learning and the on-going development of instructional strategies that promote student success. Job Description Essential Functions and Responsibilities The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully to be qualified for the position. Other duties may be required and assigned. Learning Facilitation- Foster student learning by developing appropriate instructional strategies to meet diverse student needs and support student engagement. Employ learning experiences that integrate multiple delivery methodologies and instructional technologies to maximize student success, such as hybrid, in-person, virtual, and on-line course delivery. Assessment- Assess student learning and provide regular feedback to help students be successful. Use data to measure quality outcomes related to course success and learning and implement improvement strategies based on the evidence. Classroom Management- Fulfill assigned schedule, maintain accurate student attendance and grade records, maintain instructional environment with emphasis on safety, housekeeping, and equipment security, and ensure opportunities for student/engagement evaluation. Team Participation- Support the college by engaging with the department, as well as staying current with internal and external changes and initiatives. Business & Community Engagement- Build and maintain ongoing relationships with community, industry, and clinical partners. Proactively promote the College and our programs. Student Success & Support- Serve as an advocate for students and collaborate with Student Services staff to retain students, close achievement gaps, and help all students be successful. Professional Development- Continually improve knowledge and skills in emerging trends, current occupational practices and teaching through professional development activities, and current employment in the field. Maintain Faculty Quality Assurance System requirements and licensure required to maintain individual and program accreditation. Curriculum Development- If needed, develop curriculum and instructional materials that are competency-based, current, consistent with employer expectations, and aligned with the college policy on the level of required documentation. Minimum Qualifications Education and/or Experience Requirements: Associate degree or the degree/licensure level at which the adjunct instructor is teaching (Bachelor's degree in related and appropriate field preferred). Minimum of at least 4,000 hours occupational experience in a target job for the program being taught within the last five years. 3-5 years occupational experience preferred. Familiarity with ag-tech, precision agriculture software, or other tools used in modern agriculture. Prior teaching or training experience preferred. Qualified per FVTC requirements at the time of, and throughout employment as an instructor. Must also meet and maintain Higher Learning Commission (HLC) requirements, Faculty Quality Assurance Standards (FQAS), and/or other job-specific licensing standards. Licenses, Certifications, and Other Requirements: Valid Driver's License. Subject to FVTC's Motor Vehicle Records Check. Proficiency utilizing learning management system. Strong verbal communication skills. Adapt quickly to changing demands, assignments, and circumstances to meet student needs. Communicate effectively and professionally with various audiences. Engage in continuous improvement in the quality of instruction by embracing innovative methodologies, techniques, and delivery methods. Primary responsibility for Agriculture Shop maintenance and housekeeping duties Monitor student graduation requirements. Serve as an "ambassador for agriculture" in a variety of community activities. Prepare and submit required reports. Prior to hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. In evaluating candidates for this position, Fox Valley Technical College may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position. Physical Requirements Standing and Walking: Ability to stand and walk for extended periods, moving between classrooms, labs, and other instructional areas. Lifting and Carrying: The role requires regular lifting and carrying of moderate to heavy items (up to 50lbs). Stooping and Bending: Frequent stooping, bending, and crouching to work with equipment and assist students Reaching and Handling: Ability to reach and handle tools and materials, including fine motor skills for detailed tasks Climbing: Capability to climb stairs and ladders. Fine Motor Skills: This role may need precise hand movements or manual dexterity for activities such as writing on a whiteboard, demonstrating experiments, or using instructional technology like computers. Communication: Clear verbal and written communication skills are essential for interacting with employees, candidates, and stakeholders, both in-person and through electronic means. Travel: Instructor position often requires off-site teaching, fieldwork, and travel for professional development. Driving: Valid driver's license and ability to operate a vehicle. Work Environment Work must be completed in person. Work is typically performed in a classroom. Work is often performed outdoors during both daytime and evening hours, and in all weather conditions in and around traffic. Work environment may change based upon college needs. EOE/ADA Statement Fox Valley Technical College (FVTC) is an Equal Opportunity Employer (EOE). In compliance with the Americans with Disabilities Act (ADA), FVTC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Nothing in this job description limits management's right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement or affect the at-will nature of the employment arrangement between the employee and company and is subject to change by the employer as the needs of the employer and requirements of the job change. Additional Information Hourly pay rate: $45.00 Pay is based on a multitude of factors, including experience, qualifications, education, relevant certifications, internal equity, and market data. Thank you for your interest in Adjunct Faculty opportunities with Fox Valley Technical College. Upon successful submission of your application, cover letter, and resume, you will be considered for future adjunct faculty opportunities. FVTC will keep your application in our files as a POTENTIAL candidate who could possibly fill a position when or if the need arises. ONLY if the need shall arise, you will be contacted via the contact information provided on your application, otherwise you will not receive any further contact from FVTC. Adjunct instructors are hired on a per course basis. The total hours for an adjunct instructor range from approximately 3 hours per week to no more than 8 hours per week. Hours vary and can include both day, evening, and weekend classes. Courses are taught in traditional classroom and alternative delivery formats. If you should have any questions regarding adjunct teaching opportunities for this position, please contact Justin Wege, justin.wege0303@fvtc.edu. At Fox Valley Technical College, we recognize employees as key contributors to our mission and are committed to fostering a culture of fairness, transparency, and excellence. Our total rewards philosophy ensures equitable compensation and benefits, supporting a highly engaged workforce. In this position you will automatically be enrolled in the FICA Alternative Retirement Plan which helps you start save for retirement. Work-life balance is supported through flexible schedules or remote work options (for some positions) and wellbeing programs. Professional development opportunities include training. Additional perks at the Appleton Main Campus include an onsite dental clinic, fitness center, Parent/Child Center (onsite child care), library, café, printing services, Trilogy Salon & Spa, and more. Will accept applications on an ongoing basis. Fox Valley Technical College is an Equal Opportunity/Affirmative Action institution, providing equal opportunity to all persons, including members of underrepresented racial and ethnic backgrounds, females, veterans and individuals of all abilities. For questions regarding the College's nondiscrimination policy, contact: Rayon Brown - rayon.brown6751@fvtc.edu (Affirmative Action), TitleIX@fvtc.edu (sex-based discrimination or harassment), or Dan Squires - daniel.squires3328@fvtc.edu (Disability related discrimination).

Posted 30+ days ago

Wolters Kluwer logo
Wolters KluwerWaltham, MA

$153,200 - $216,850 / year

About the Role: Together with the Director of Communications for /dxg, the Communications Business Partner serves as the strategic communications advisor for the central product technology organization for Wolters Kluwer, the Digital eXperience Group, (also called /dxg) - a group of over 6,000 technologists. This role is responsible for understanding the function's business vision, priorities, and culture, and translating them into impactful communication strategies and initiatives. Acting as the single point of contact for all communications needs within the function, the Business Partner ensures that communications projects are impactful and are aligned with /dxg business objectives and the /dxg communications strategy. The role is Hybrid, requiring two days a week in a Wolters Kluwer Office location Strategic Partnership & Planning Serve as the primary communications advisor to */dxg leadership. Develop and maintain a deep understanding of */dxg's goals, priorities, and stakeholders. Support Director of Communications in co-creating an annual communication plan that support strategic initiatives. Scope and prioritize communication projects based on business impact and resource availability. Stakeholder Engagement Build strong relationships with */dxg stakeholders, especially senior leaders and technology change program leaders. Facilitate alignment on communication goals and messaging. Act as a trusted advisor, providing counsel on communication opportunities, best practices, and risks. Project Leadership & Execution Translate approved communication needs into actionable briefs for Centers of Excellence (CoEs). Provide key project criteria including high-level audience, timeline, goals, background, and desired approach. Collaborate with CoEs to ensure timely development, distribution, and measurement of communication assets. Continuous Improvement Champion innovation in communication methods and channels. Leverage metrics delivered by the CoEs, monitor and measure effectiveness of communication initiatives. Use data and feedback to refine strategies and inform future planning. Periodically evaluate projects to assess what communication efforts add value and what do not. Pivot as needed. Qualifications & Expertise: Strong background in technology communications and understanding of GenAI technologies. Knowledge of software development process and technologies is a plus. Bachelor's degree in communications, Public Relations, Marketing, or related field (master's preferred). 10+ years of experience in strategic communications, preferably in a matrixed or global organization. Proven experience building relationships and partnering with senior leaders and managing complex stakeholder environments. Demonstrated ability to develop and execute strategic communication plans. Experience working with or within Centers of Excellence or shared services models is a plus. Skills & Competencies: Strategic Thinking: Ability to align communication strategies with business goals. Stakeholder Management: Strong interpersonal and influencing skills across all levels. Project Management: Skilled in scoping, prioritizing, and managing multiple initiatives. Analytical Mindset: Comfortable using metrics and feedback to guide decisions. Business Acumen: Understands organizational dynamics and functional priorities. Communication Expertise: Excellent writing, editing, and storytelling skills. Creativity and Curiosity: Love looking for ways to innovate communications and engagement. Adaptability: Thrives in a fast-paced, evolving environment. Provides leadership and guidance to managers, supervisors and/or senior professionals based on organizational goals and company policy Is accountable for the performance and results of multiple related departments or areas Develops departmental plans and determines objective-oriented assignments Establishes operating policies and procedural plans, including business and operational priorities, methodologies and standards. Work Is reviewed in terms of meeting objectives, timelines and quality standards Typically accountable for a staff function, organizational unit or small division of the company Travel will be a few times a year. #LI-Hybrid Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $153,200 - $216,850

Posted 2 days ago

Wolters Kluwer logo
Wolters KluwerAustin, TX

$91,600 - $126,800 / year

About the Role: As a Specialist in our Technology Project and Program Management team, you'll play a crucial role in assisting with the execution and monitoring of various IT projects. Your contributions will help ensure project milestones are met, and you'll work closely with different stakeholders to manage resources and timelines effectively. Responsibilities: Participate in project planning and execution of mid-sized IT projects. Assist in resource allocation and tracking for projects. Coordinate project activities and ensure deadlines are met. Document and communicate project requirements effectively. Monitor project performance and provide status updates. Identify and report project risks and mitigation strategies. Support the project team in problem-solving tasks. Help maintain project schedules and timelines. Facilitate team meetings and follow-up on action items. Contribute to post-project evaluations and lessons learned. Requirements: BS or MS degree in computer science or related discipline preferred Minimum of 3 years of (technical) project management experience, with a focus on Agile Methodologies, such as Scrum, Lean Startup and the Scaled Agile Framework Experience working in an international, cross-functional, team-based environment Ability to effectively communicate decisions and their rationales to stakeholders and project teams Passionate about latest trends in the IT industry with a strong desire for innovation Strong attention to detail with excellent analytical, written and problem-solving skills Experience with MS Office Collaboration, listening, written and verbal communication skills Benefits: A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html Diversity Matters Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $91,600 - $126,800

Posted 2 days ago

F logo
Fox CorporationLos Angeles, CA

$160,000 - $218,000 / year

OVERVIEW OF THE COMPANY Fox Corporation Under the FOX banner, we produce and distribute content through some of the world's leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking. JOB DESCRIPTION As a Senior Product Manager, Ad Technology at AdRise, you will be a versatile leader responsible for evolving the marketplace capability set for Fox & Tubi Media Group (TMG). You will manage a strategic product area that connects publisher-side capabilities with advertiser demand, focusing on maximizing publisher revenue while ensuring a superior viewer experience. You will leverage your broad expertise across the ad tech ecosystem to identify opportunities, define scalable solutions, and drive measurable business outcomes for FOX and TMG. A SNAPSHOT OF YOUR RESPONSIBILITIES Lead cross-functional teams to define, build, and launch products that help achieve Fox & TMG's strategic goals while scaling the AdRise core tech stack, including but not limited to identity integrations, audience capabilities, data collaboration solutions, measurement solutions, and other monetization initiatives Define clear product roadmaps based on a deep understanding of market needs, emerging identity and measurement trends, and the strategic priorities of both Fox and Tubi Collaborate closely with engineering, data science, legal, and business development teams to ensure seamless execution and integration of new solutions Manage stakeholder relationships across Fox and TMG, prioritizing product features and resources to meet shared business objectives Spearhead the rollout and adoption strategies for new products, continuously monitoring performance and iterating based on feedback and data WHAT YOU WILL NEED 6-8 years of product management experience 5-7 years of experience in the ad tech industry, specifically with publisher-side solutions for digital and Connected TV (CTV) advertising Experience or strong familiarity with the concepts of identity resolution, data collaboration, and advertising measurement strategy Broad knowledge spanning the ad delivery chain, including ad serving, streaming (CTV/OTT), programmatic advertising (DSPs, SSPs, Exchanges), and publisher-side monetization Deep understanding or experience in quantitative areas of ad tech, such as yield optimization, supply and demand mechanics, reach curves, multi-touch attribution, and ML modelling Proven track record of defining and delivering complex software products in a fast-paced, data-driven environment Exceptional analytical and problem-solving skills, with the ability to use data (e.g., SQL, BI tools) to inform strategic and tactical product decisions Excellent communication and ability to navigate and align large, multi-faceted organizational structures (e.g., between an ad tech platform and a parent media company) Bachelor's degree in a relevant technical or business field #Ll-JR1 #Ll-Hybrid Learn more about Fox Tech at https://tech.fox.com #foxtech We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law. Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $160,000.00-218,000.00 annually. This role is also eligible for various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement. View more detail about FOX Benefits.

Posted 30+ days ago

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Truist Financial CorporationRaleigh, NC
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: The Opportunity: Become One of Our Technology Detectives Do you have a passion for turning incident and problem data into clear themes and decisive actions? Are you driven to connect the dots others miss across changes, vendors, software, infrastructure, and batch processing? We're looking for a Technology Incident & Problem Strategist to hunt for systemic risks hidden in our operational data and convert them into action based and governance ready recommendations. Your mission is to move beyond surface level ticket noise and become an investigator for our technology organization. You won't just report on what happened; you will show why it happened, quantify impact, and build the strategic case for controls that prevent recurrence (e.g., change evidence gates, dependency mapping, synthetics, vendor SLOs, queue/backpressure baselines). This is a high visibility role where your analytical horsepower directly improves stability, resilience, and client experience. What You'll Do Hunt for Hidden Patterns: Ingest and normalize operational data (incidents, problems, changes, CMDB/vendor signals) and deduplicate Incident IDs to measure true impact. Bucket "Detailed Themes" into Change, Vendor, Software, Infrastructure, Batch Processing; summarize by month and service/channel. Conduct Forensic Analysis: Challenge first assumptions with root cause themed analytics (e.g., Category vs. Root Cause theme heatmaps, incident per theme counts, repeat analysis). Tie symptoms (timeouts, backlogs, lock contention) to design or governance gaps. Tell the Story with Data: Produce executive ready narratives that connect data → theme → control in one page. Recommend the fewest, most powerful actions (governance gates, vendor version catalogs, QoS profiles, batch windows, queue prefetch/backpressure). Partner with Elite Engineers: Work with Problem/Incident Management, SRE/Platform, Network/Security/PKI, and Vendor Management to turn insights into implemented controls, with owners, timelines, and success metrics. For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.) ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Synthesizes incident/problem/change patterns and quantifies impact (deduplicated Incident IDs), producing monthly theme roll‑ups by Change, Vendor, Software, Infrastructure, Batch Processing. Establishes a standard thematic methodology (taxonomy, mapping rules, QA checks) and a lightweight analytics pipeline to prioritize control opportunities with measurable stability benefits. Partners with stakeholders (Problem/Incident Mgmt, Platform/SRE, Network/Security, Vendor Mgmt) to validate findings and capture owner‑accepted actions, timelines, and CAB evidence gates. Creates executive narratives and dashboards that translate technical insights into clear strategies (e.g., change hard‑gates, CLM/CMDB dependency integrity, synthetics/canary, vendor SLOs, queue/backpressure baselines). Monitors trend shifts and verifies outcomes, tracking reduction in repeats, control adoption rates, and SLO improvements; feeds results into PIR/MIR and quarterly risk reviews. QUALIFICATIONS Required Qualifications: Bachelor's degree in Business and five to seven years of strategic planning experience in an IT environment for the financial services sector Advanced proficiency with Microsoft Office products including PowerPoint, Word and Excel. Three to five years of quantitative and qualitative analysis experience in an IT environment Familiarity with IT Engineering terminology Preferred Qualifications: Three to five years of quantitative and qualitative analysis experience using ITSM/operations data (Root Cause, Cause Codes, Incident Details) to derive themes and actions. Proven expertise with executive storytelling. Strong analytical and problem‑solving skills with a track record of turning themes into implemented controls (e.g., change gates, dependency mapping, synthetics, vendor SLOs). Experience with ITIL and observability/monitoring tools (e.g., Splunk, Dynatrace); familiarity with ServiceNow/ITSM and CMDB relationships. Excellent communication and presentation skills; ability to brief executives with what's wrong, why, and what to fix first. Strong attention to detail; ability to operate in a fast‑paced, incident‑driven environment. Familiarity with AIOps concepts and automation of runbooks/guardrails (e.g., canary, blue/green, rollback). Working understanding of network (ACI/F5/QoS), storage/NFS, server/containers (OpenShift/K8s), queues (MQ/RabbitMQ), and certificate/PKI lifecycle (CLM)-sufficient to recommend governance‑grade actions. For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.) General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work

Posted 1 week ago

PwC logo
PwCAustin, TX

$124,000 - $280,000 / year

Industry/Sector Pharma and Life Sciences Specialism Product Innovation Management Level Senior Manager Job Description & Summary At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In technology delivery at PwC, you will focus on implementing and delivering innovative technology solutions to clients, enabling seamless integration and efficient project execution. You will manage the end-to-end delivery process and collaborate with cross-functional teams to drive successful technology implementations. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Software and Product Innovation team you are responsible for managing the identification and addressing of client needs, including building GenAI and AI solutions, documenting business processes, and designing AI/GenAI architectures. As a Senior Manager you are tasked with analyzing complex problems, mentoring others, and maintaining elevated standards. You are expected to focus on building client relationships, developing a deeper understanding of the business context, and navigating increasingly complex situations to enhance your personal brand and technical knowledge. Responsibilities Document and refine business processes to enhance productivity Mentor and guide team members to foster growth Build and nurture enduring client relationships Analyze intricate problems to develop innovative solutions Maintain exemplary standards of quality and professionalism What You Must Have Bachelor's Degree 8 years of experience What Sets You Apart Master's Degree in Biomedical Engineering, Chemical Engineering, Biology, Business Administration/Management, or Business Analytics, or Statistics preferred Building GenAI and AI solutions Designing AI/GenAI architectures for clients Managing AI/GenAI application development teams Utilizing Python and common LLM development frameworks Experience in Machine Learning and Advanced Learning Understanding Azure, AWS, and Google Cloud platforms Experience with Git Version Control and CI/CD Travel Requirements Up to 80% Job Posting End Date Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Posted 1 week ago

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Material HoldingsOakland, CA
Sr. Director, Technology- Solutions Architect This role is to be based near one of our offices in New York, Austin, Los Angeles, or Oakland. About us We drive intelligent growth for ambitious businesses and leading brands. Customer understanding is more potent and drives greater value when insights go to work directly within marketing and experience priorities. To give our clients that advantage, we put an insights-driven operating system at the core of our design, go-to-market and digital experience solutions. Material clients make smarter growth choices because they can see clearly how and when to take the shots that count. Together, we connect consumer intelligence with customer demand generation to build lasting, profitable relationships. About the Sr. Director, Technology- Solutions Architect The role will be part of a collaborative team which co-creates and designs innovative solutions for our current and prospective clients. The MSA will play a critical role in defining digital experience platform architecture, technology strategy, software and technical architecture, design and implementation of these client's initiatives. Solutions will encompass a broad range of technologies and platforms within the Digital Experience Platforms landscape, especially with CMS, CEP, Marketing Automation, CDP, and analytics-heavy solutions. You Are: Client-Facing, often sitting face to face with prospective customers to shape technical solutions. A Mentor, you lead by example and challenge others to push their boundaries. A Self-Starter, you're an expert in your field but still eager to improve your skillset in the ever-evolving landscape of Omnichannel solutions. Collaborative, you enjoy working with several cross functional teams on a daily basis. An effective communicator, you have the charisma to command attention, strategize and problem-solve on your feet when needed with internal and external team members. You have a mastery of written language, able to deliver compelling technical proposals to new and existing clients. Your Key Responsibilities: Here's what you'll be doing day to day… Strategic planning: Developing phased roadmaps that align with client strategy, industry standards, and technical requirements. Solution design: Architecting cross-solution strategies that integrate technologies to meet client goals and enhance digital marketing performance. Client advisory: Serving as a technical and strategic advisor, providing guidance on digital marketing strategies and helping clients make informed decisions. Pre-Sales Consulting: Partnering with our Sales team to help grow the organization. Technical leadership: Leading complex, large-scale solution implementations and breaking down complex strategies into actionable requirements. Cross-functional collaboration: Working with technical leads, product teams, and partners to ensure successful deployment and alignment with customer needs. Knowledge sharing: Contributing to the consulting practice by developing and sharing best practices, methodologies, and templates. Communicate: Articulate the transition from current to future state in consideration of the future needs of the business, security policies and requirements. Break down complex business and technical strategies and roadmaps into consumable requirements for teams to execute against. Estimation: Participate in discovery of technical project requirements, scope and provide recommendations for phased program delivery. Create or contribute to project delivery estimations based on your recommendations and provide realistic level of effort estimations. Your Experience & Intangible Traits: The ideal candidate for the Solutions Architect position will possess the following competencies: 15+ years of aggregate experience in digital technologies, including architecting and developing large-scale web applications 5+ years of hands-on experience implementing Acquia/Drupal, Sitecore, Optimizely, Adobe, or similar Digital Experience Platforms or Marketing Automation 5+ years of experience in client-facing technology consulting and pre-sales roles Ability to methodically estimate technology execution scope of work in terms of budget and resources Knowledge of current digital marketing trends and best practices on topics such as personalization, cross channel marketing, mobile, data driven optimization of experiences Ability to define conceptual technology solution and articulate the value of technology to drive creative marketing platforms and present technology solutions to both technical and non-technical clients Ability to translate client goals into achievable technical specifications Bachelor's degree in computer engineering, computer science, management information systems, mathematics or equivalent Experience with any of the following would be relevant to the role and considered a plus: Experience developing modern applications using cloud-native abilities of AWS or Azure Hands-on experience implementing complex customer journeys, personalization, and targeted customer offerings through use of CDPs, data lakes and analytics solutions, which extend or integrate with digital experience platforms. Experience designing and/or implementing Commercetools, Magento, Shopify or similar E-Commerce platforms. Experience with any of the following: Treasure Data, mParticle, Braze, VWO, Adobe Target, Adobe Analytics, Adobe Experience Platform, Salesforce Marketing Cloud, AEP, AJO Experience with Generative AI supported solutions, RAG, and cloud-native Gen AI tools such as AWS Bedrock or Azure AI services is a plus. The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, to equalize peak work periods, or to otherwise balance organizational workload. Why work for Material? Material is a global company and we work with best-of-class brands worldwide. We also create and launch new brands and products, putting innovation and value creation at the center of our practice. Our clients are in the top of their class, across industry sectors from technology to retail, transportation, finance and healthcare. Material employees join a peer group of exceptionally talented colleagues across the company, the country, and even the world. We develop capabilities, craft and leading-edge market offerings across seven global practices including strategy and insights, design, data & analytics, technology and tracking. Our engagement management team makes it all hum for clients. A community focused on learning and making an impact. Material is an outcomes focused company. We create experiences that matter, create new value and make a difference in our clients' lives and their customers' lives. Pay Range: $150,000.00 - 188,000.00 The range shown represents a grouping of relevant ranges currently in use at Material. Actual range for this position may differ, depending on location and specific skillset required for the work itself. Equal Employment Opportunity All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law. Privacy Statement Material is committed to protecting privacy in our recruiting processes for all candidates. For more information, please refer to our Privacy Policy. California-resident applicants should also refer to our California-resident Candidate Privacy Statement. If you need support with a privacy-related matter, please send an email to: privacyrequests@materialplus.io

Posted 2 days ago

Wolters Kluwer logo
Wolters KluwerChicago, IL

$91,600 - $126,800 / year

About the Role: As a Specialist in our Technology Project and Program Management team, you'll play a crucial role in assisting with the execution and monitoring of various IT projects. Your contributions will help ensure project milestones are met, and you'll work closely with different stakeholders to manage resources and timelines effectively. Responsibilities: Participate in project planning and execution of mid-sized IT projects. Assist in resource allocation and tracking for projects. Coordinate project activities and ensure deadlines are met. Document and communicate project requirements effectively. Monitor project performance and provide status updates. Identify and report project risks and mitigation strategies. Support the project team in problem-solving tasks. Help maintain project schedules and timelines. Facilitate team meetings and follow-up on action items. Contribute to post-project evaluations and lessons learned. Requirements: BS or MS degree in computer science or related discipline preferred Minimum of 3 years of (technical) project management experience, with a focus on Agile Methodologies, such as Scrum, Lean Startup and the Scaled Agile Framework Experience working in an international, cross-functional, team-based environment Ability to effectively communicate decisions and their rationales to stakeholders and project teams Passionate about latest trends in the IT industry with a strong desire for innovation Strong attention to detail with excellent analytical, written and problem-solving skills Experience with MS Office Collaboration, listening, written and verbal communication skills Benefits: A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html Diversity Matters Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $91,600 - $126,800

Posted 2 days ago

Guidehouse logo
GuidehouseRockville, MD
Job Family: Research Analyst (Digital) Travel Required: Up to 25% Clearance Required: Ability to Obtain Public Trust What You Will Do: Serve as Subject Matter Expert on records management for TTIPO and maintain legal and policy documents. Manage TTIPO Technology Transfer Record Management Project, including Coordinate activities and communications with NIAID IT team who are building a NIAID technology transfer record management system; Work closely with the NIH enterprise technology transfer system (ETT) support team to coordinate NIAID's access to records and documents in ETT; Address any issues related to the project with ETT support team as needed; Identify crucial issues and consult with TTIPO leadership on major decisions; Serve as a liaison to NIAID Division staff to ensure Division's participation and collaboration in all aspects of the project; Coordinate activities and communications with other NIAID offices or programs; Update TTIPO leadership and/or TTIPO staff with project progress; Prepare communication materials; and Conduct other activities as requested. Create, maintain and update the TTIPO records management procedures. Provide input and recommendations to improve TTIPO records management operation. Carry out the duties and responsibilities of TTIPO Records Custodian including attending Records Custodians meetings, maintaining and updating TTIPO's file plans and reporting back to TTIPO leadership. Manage and respond to all data calls related to records management such as Continuity of Operations, Risk Management, Essential Record Inventory etc. Manage TTIPO's paper records in compliance with all NARA and NIH/NIAID guidelines including NIH Manual Chapter 1743. Obtain training and proficiency in databases and electronic systems used by TTIPO (including ETT, NIAID technology transfer record management system, Case Management System (CMS), SharePoint, etc.). Conduct activities in accordance with applicable policy and TTIPO guidelines on Record Retention (Keep and Destroy) schedules for both electronic and hard copy records. Perform record disposition activities in ETT in compliance with all NARA and NIH/NIAID guidelines including NIH Manual Chapter 1743. Make and provide copies, scan, file and attach hard copies and electronic copies of documents to paper or electronic records. Assist with responding to Freedom of Information Act (FOIA) requests and review of records under "Preservation". Alert appropriate staff of Preservation status. Maintain records management policy decisions. Provide a monthly report that summarizes records management activities initiated, ongoing and completed during the month. Perform the role of TTIPO's Records Manager in the TTIPO Records Management Workflow System (RMWS) being built for NIAID's technology transfer records management which will include the following responsibilities: Analyze NIAID records in ETT and in the RMWS to trigger timely exports or imports of data between the systems; Facilitate exports or imports of data between the systems; Prioritize records for review by TTIPO and Division staff based on record retention schedules and knowledge of technology transfer agreements; Initiate batch record review in RMWS by ensuring records are assigned to current TTIPO and Division staff for review; Review all documents associated with a record and select essential and necessary documents to attach to the workflow to enable efficient review; Troubleshoot and take the lead to resolve any issues with records that are not timely reviewed by responsible parties at various steps in the workflow; Closely review final disposition decisions in RMWS and perform necessary steps in ETT and in RMWS to ensure appropriate follow-through and record disposition. Represent TTIPO in NIH working groups or committees to plan records management strategy and process for NIAID and CDC records relating to patent management and licensing. Lead efforts within TTIPO to implement records management plans for patent and license related records. Conduct quality control for accuracy and completeness of NIAID and CDC data in ETT. Follow all TTIPO, NIAID, and NIH policies, procedures, and naming conventions for assigned work. Add data, create records, and perform analysis in ETT related to NIAID and CDC record review and quality control. Create, maintain and update the TTIPO record review and quality control procedures. Create new contact, organization, agreement- and Intellectual Property-related records in various databases and electronic systems while ensuring data quality checks are performed. Assist with resolution of Contact and/or Organization data-entry issues in the ETT database. Access, search, enter and maintain data in TTIPO records, databases, and other electronic systems. Train other TTIPO staff on data entry, quality control of data, and other records management responsibilities. Review, manipulate and transition data from existing databases like CMS, RMWS and SharePoint to the ETT database. Run queries including an analysis of data and documents to generate routine and ad hoc reports related to TTIPO records including but not limited to EIRs/patents, license agreements, and transactional agreements. Generate internal memos that summarize data to inform decision making and to seek internal review and signature approval. Manage administration of agreements to provide more efficient timely technology transfer support to NIAID and CDC scientists. Provide accurate and timely verbal and written responses to inquiries regarding the status of technology transfer agreements. Conduct CRADA or Gift funds related activities for TTIPO, including Request Common Accounting Numbers (CANs); Coordinate activities with NIAID budget office, administrative office and program staff to avail the funds to NIAID scientists; Monitor when fund payments are due, and generate and send invoices to CRADA and Gift collaborators; Monitor upcoming expiration of CRADAs and Gifts, and coordinate activities with TTIPO staff and administrative office to notify NIAID scientists about remaining agreement time and CAN balance. Monitor upcoming termination of CRADAs and Gifts, coordinate discussions with TTIPO staff and NIAID scientists on remaining agreement time and CAN balance, prepare letters to CRADA and Gift collaborators, and if needed, coordinate refund activities; Monitor CRADA and Gift amendments and their impacts on agreement time, and communicate with NIAID budget office, administrative office and program staff accurately and timely; Manage administration of funds including identifying payments that correspond to NIAID CRADA or Gifts when requested by NIH Office of Financial Management to provide more efficient timely support to NIAID scientists; and Provide accurate and timely verbal and written responses to inquiries regarding the status of funds. Add data, create and maintain records including but not limited to receivable, payment and other financial records, and perform analysis in ETT related to NIAID CRADA or Gift funds. Create, maintain and update the TTIPO CRADA or Gift funds procedures. Run queries including an analysis of data and documents to generate routine and ad hoc reports related to CRADA and Gift funds. Manage and respond to all data calls related to CRADA and Gift funds. Participate in Technology Transfer intranet and internet website maintenance and activities. What You Will Need: Bachelor's Degree Minimum of one (1) year of project management experience required. Minimum of two (2) years of professional experience in biomedical sciences that involved exposure to technology transfer agreements, OR minimum of two (2) years of experience in supporting negotiation of technology transfer agreements in support of biomedical sciences research in an organization is required. What Would Be Nice To Have: Record management experience in a Federal Government agency will be preferred. Education, skills and relevant years of experience required for each support position are consistent with those identified as the minimum requirements for the labor categories specified in the contract. The annual salary range for this position is $56,000.00-$94,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Parental Leave 401(k) Retirement Plan Group Term Life and Travel Assistance Voluntary Life and AD&D Insurance Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts Transit and Parking Commuter Benefits Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities Employee Referral Program Corporate Sponsored Events & Community Outreach Care.com annual membership Employee Assistance Program Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.) Position may be eligible for a discretionary variable incentive bonus About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Posted 3 days ago

Wolters Kluwer logo
Wolters KluwerTampa, FL

$145,500 - $203,900 / year

Wolters Kluwer is a global leader in information, software solutions, and services for professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with technology. As the Lead Technology Project & Program Manager, M&A Integrations, you will be responsible for overseeing projects or workstreams aimed at transforming infrastructure, with focus on merger and acquisitions, and divestitures. You will collaborate closely with cross-functional teams, including engineering, operations, product development, and business stakeholders, to ensure the successful planning, implementation, and delivery of merger and acquisition integrations or divestments projects/workstreams. In this role, you will report to the Vice President, Technology Project and Program and work a hybrid schedule (2 days in office and 3 days remote) from one of our local offices. Essential Duties and Responsibilities: Program Management Accountable for the successful delivery of M&AD IT projects/workstreams and execution of aspects of project life cycle leveraging M&AD playbook. Develop project plans, including timelines, milestones, and ensure that projects are delivered on time, within scope, and within budget Identify potential risks, dependencies, and roadblocks in the M&AD technology workstreams/projects. Implement mitigation plans and escalate critical issues to senior management when necessary Collaborate with internal and external stakeholders to understand their requirements, expectations, and concerns are met. Build strong working relationships with key stakeholders and effectively communicate project progress, status, and outcomes. Build trusted relationships with internal and external (GBS, Divisions/BU) stakeholders and subject matter experts. Deliver change management activities for projects/workstreams in scope Resource Management Working with functional leaders to ensure resource availability and allocation to required projects to reach objectives Manage ClickTime data tracking and enable appropriate allocations of costs Develop meaningful actionable reports, as needed. Assist in the development of business cases while working with the associated leaders. Additional Knowledge & Skills: Possess Project Management Professional (PMP) certification (preferred) Communicate complex ideas clearly and effectively through presentations and discussions Build strong relationships and collaborates across all levels of the organization Influence outcomes through persuasion, facilitation, and training to drive positive results Solve problems creatively and implement innovative solutions Apply project management tools, methodologies, and best practices to deliver successful outcomes Lead projects through the full life cycle-from initiation to completion Analyze data and situations to make informed decisions and recommendations Adapt quickly and remains resourceful in dynamic environments Identify opportunities for continuous improvement and delivers added value to stakeholders Ensure projects are completed on time, within scope, and on budget Utilize change management concepts to ensure smooth business transitions. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, or related field. Prefer advanced degree. Experience: 10+ years-of demonstrated progressive experience in IT Project management with focus on infrastructure, cybersecurity or Backoffice 3+ years' experience with shared services model Benefits: A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $145,500 - $203,900

Posted 2 days ago

T logo
Truist Financial CorporationGreensboro, NC
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Truist Senior Internal Auditor is responsible for assisting in the completion and documentation of risk based internal audit assurance activities that may include complex assignments. The Truist Senior Internal Auditor will interpret the results of audit work performed, determine internal control weaknesses, and make value-added recommendations. As appropriate, the Truist Senior Internal Auditor may lead segments or primary elements of smaller audits or special reviews. Please note - to be considered for this role, candidates must work in one of the following Truist office locations 4-5 days per week: Charlotte NC - 214 North Tryon Street Atlanta, GA - 303 Peachtree Street Raleigh NC - 3201 Beechleaf Court Winston-Salem, NC - 101 North Cherry Street Wilson, NC - 200 Pine Street Greensboro, NC - 7701 Airport Center Drive Richmond, VA - 1001 Semmes Ave No Full Remote/Telecommute. No Relocation Assistance. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Prepare for and lead effective client interviews and document interview results via narratives, flowcharts and process maps for complex business processes. Analyze process documentation to evaluate design effectiveness and efficiency of controls. Design and execute testing strategy by incorporating the use of data analytics. Identify internal control weaknesses, including risks, and root cause. Assist in guiding junior team members to enhance achievement of goals and objectives Present and effectively communicate identified audit issues to Management and the Engagement Manager. Develop advanced audit skills and begin developing risk assessment and project management skills Deepen knowledge of the organization, operations, policies and procedures (including banking laws and regulations) under which Truist operates. Create work papers in line with Truist Audit Services procedures and documentation requirements. Work independently with minimal oversight to ensure work is completed on time and within deadlines. Receive constructive feedback and apply to future assignments. QUALIFICATIONS Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree in accounting, business or related field or equivalent education and related training or experience. Four to six years of banking, auditing or other relevant experience related to area of responsibility. Developing knowledge, ability and expertise in the principles and practices of technology, cybersecurity, IT infrastructure, IT service management processes and IT industry trends. Developing knowledge of IT General Controls (ITGCs), IT Application Controls (ITACs), and the System Development Life Cycle (SDLC). Developing knowledge of IT, information security and Cloud management and control frameworks (COSO, COBIT, NIST, SOX, PCI DSS). Good decision-making skills. Strong knowledge of audit principles, practices, and methodologies including risk assessment, and audit documentation. Good aptitude for learning analytical, audit and/or facilitation skills. Ability to grasp the underlying concepts in complex information. Ability to identify root causes of problems. Ability to formulate solutions based on a synthesis of information. Proficiency in computer applications, such as Microsoft Office software products. Ability to manage multiple priorities of varying complexities. Ability to work independently with minimal oversight. Preferred Qualifications: Possess appropriate professional certification or willing to pursue Certified Information Systems Security Professional (CISSP), Certified Information Systems Auditor (CISA), and/or Certified Internal Auditor (CIA). Possess knowledge of Truist Audit Services audit software and business specific software. Bachelor's degree in fields such as Computer Science, Information Systems, or Information Technology. Experience ensuring the accuracy, completeness, and integrity of regulatory validation data and documentation. Experience with developing and executing regulatory validation testing strategies, protocols, and procedures. General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work

Posted 30+ days ago

PwC logo
PwCLos Angeles, CA

$99,000 - $232,000 / year

Industry/Sector Pharma and Life Sciences Specialism Product Innovation Management Level Manager Job Description & Summary At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In technology delivery at PwC, you will focus on implementing and delivering innovative technology solutions to clients, enabling seamless integration and efficient project execution. You will manage the end-to-end delivery process and collaborate with cross-functional teams to drive successful technology implementations. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Analyse and identify the linkages and interactions between the component parts of an entire system. Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. Develop skills outside your comfort zone, and encourage others to do the same. Effectively mentor others. Use the review of work as an opportunity to deepen the expertise of team members. Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Software and Product Innovation team you are responsible for managing the identification and addressing of client needs, including building GenAI and AI solutions, documenting business processes, and designing AI/GenAI architectures. As a Manager you are tasked with analyzing complex problems, mentoring others, and maintaining elevated standards. You are expected to focus on building client relationships, developing a deeper understanding of the business context, and navigating increasingly complex situations to enhance your personal brand and technical knowledge. Responsibilities Document and refine business processes to enhance productivity Mentor and guide team members to foster growth Build and nurture enduring client relationships Analyze intricate problems to develop innovative solutions Maintain exemplary standards of quality and professionalism What You Must Have Bachelor's Degree 7 years of experience What Sets You Apart Master's Degree in Biomedical Engineering, Chemical Engineering, Biology, Business Administration/Management, or Business Analytics, or Statistics preferred Building GenAI and AI solutions Designing AI/GenAI architectures for clients Managing AI/GenAI application development teams Utilizing Python and common LLM development frameworks Experience in Machine Learning and Advanced Learning Understanding Azure, AWS, and Google Cloud platforms Experience with Git Version Control and CI/CD Travel Requirements Up to 80% Job Posting End Date Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Posted 1 week ago

NTT DATA logo
NTT DATAratliff city, OK
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Your day at NTT DATA Join a global leader in technology innovation! At NTT DATA, we're shaping the future of hybrid data centers, where on-premises infrastructure meets the power of the cloud. As businesses accelerate their digital transformation, we deliver cutting-edge solutions that integrate AI, automation, and modern architectures to help clients stay ahead in a rapidly evolving market. If you're passionate about making impactful changes and building strong client relationships, this is your opportunity to make a difference. The Senior Data Center Technology Sales Specialist is a quota-bearing role focused on driving growth through strategic client engagement and solution selling. In this position, you will pursue, and close qualified leads identified by the Client Management team and other sources, while uncovering new opportunities within existing accounts. You'll present tailored solutions, value propositions, partner configurations, and revenue models that align with client needs. This role involves working directly with clients at all levels and collaborating with internal subject matter experts to deliver best-in-class solutions. A significant portion of your time will be spent supporting and leading the sales process in partnership with Client Managers, contributing to pre-sales activities, and working with architects to design optimal solutions. Building strong stakeholder relationships, expanding into new business channels, and developing new territories will be key to your success in this role. Role Overview We're looking for a motivated, detail-oriented professional who thrives in a fast-paced environment and can build strong relationships internally and externally. This role requires someone who is proactive, adaptable, and an excellent communicator, with the ability to influence decisions and deliver modern infrastructure solutions. Key Responsibilities Stay Current: Maintain deep knowledge of data center and hybrid cloud solutions, including AI-driven technologies. Client Engagement: Understand client business goals, identify opportunities, and present tailored solutions that solve real challenges. Partner Collaboration: Build and sustain relationships with major technology partners (Dell, Cisco, HPE, Broadcom, hyperscalers) and stay up-to-date on their offerings and programs. Sales Leadership: Drive complex sales cycles, qualify opportunities, and close deals while meeting or exceeding sales targets. Pipeline Management: Create and manage a sales pipeline aligned to monthly and quarterly gross profit targets. Solution Expertise: Maintain expert-level understanding of products, services, and competitive landscape to position NTT DATA's value proposition effectively. Cross-Functional Collaboration: Work closely with internal teams and partner specialists to deliver integrated solutions and ensure successful outcomes. Market Awareness: Monitor trends, pricing, and strategies to penetrate new markets and grow existing accounts. Travel: Travel will be required on occasion to attend client meetings, industry events, and company gatherings as dictated by business needs. (Up to 25%) What We're Looking For Hard Skills: Strong knowledge of data center infrastructure, hybrid cloud, and emerging AI technologies. Experience with sales processes, pipeline management, account planning, and opportunity management. Familiarity with partner programs, incentives, and certifications. Soft Skills: Self-starter with a proactive approach to problem-solving. Detail-oriented and organized, able to manage multiple priorities. Excellent interpersonal and communication skills to engage stakeholders at all levels. Ability to influence decisions and build trust-based relationships. Academic Qualifications and Certifications: A Degree in a Technical or Sales field is preferred but not essential Certified in industry relevant structured sales methodologies and negotiation skills. Vendor accreditations are desirable. Required Experience: Advanced and current sales experience (5+ years) in a technology or services environment Advanced understanding of IT Managed Services environment Advanced and current demonstrable experience of solution-based selling with a proven track record of sales over-achievement Advanced experience in selling complex solutions and services to C-Level clients Advanced experience in resolving a wide range of issues in creative ways to meet targets and objectives Advanced demonstrable experience in networking with senior internal and external people in the specialist area of expertise Advanced level capability and the ability to work independently with little instruction on day-to-day workload. Workplace type: Remote Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Posted 6 days ago

Huron Consulting Group logo
Huron Consulting GroupChicago, IL

$200,000 - $250,000 / year

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes. Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients. Joining the Huron team means you'll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. Join our team as the expert you are now and create your future. The Revenue Cycle Management Technology Strategy leader is responsible for setting the strategic direction for technology within Healthcare Managed Services (HMS), with a strong focus on automation and efficiency. This role determines the right solutions, tools, and technology partnerships to drive business outcomes, balancing build, buy, or rent decisions. The individual will lead automation initiatives, oversee a cross-functional team, and collaborate with key stakeholders to enhance operational efficiency and market differentiation. Additionally, they will drive technology adoption across the revenue cycle, manage vendor relationships, and ensure alignment with the organization's broader growth strategy. This role requires a deep understanding of technology trends, automation, and analytics, along with strong leadership and change management skills. Sets the direction and strategy for the technology used within HMS Determines which solutions and tool sets should be utilized to accomplish the desired outcomes Maintains an excellent working knowledge of all tools sets available within the organization Evaluates and makes build or buy decisions for technology partners Holds overall accountability for maximizing efficiency outcomes from technology investments Stays current with technology trends and vendors to best assess technology strategy and build, buy, or rent technology decisions. Maintains relationships with other technology vendors to identify synergies Evangelizes and drives technology adoption across the revenue cycle, educating the business on the benefits and strategies of automation. Develops and executes the overarching technology strategy, including reviewing and assessing new tool capabilities to ensure the best fit for the organization's needs. Serves as the primary liaison with the Technology Steering Committee to report progress, formulate the pipeline of automation use cases, and steer the direction of technology initiatives. Leads the automation team, forming and managing cross-functional groups to build, implement, and deliver RPA solutions across business units. Owns the use case backlog, ensuring it is reported to the Steering Committee (SteerCo) and reflects the organization's priorities. Develops and maintains methodologies and approaches for project prioritization and initial opportunity assessment, ensuring a balanced and effective selection of automation projects. Creates and manages a comprehensive change and communication plan, including marketing efforts, to align stakeholders with the creation and expansion of the automation program. Controls the program budget and crafts a long-term evolution strategy to scale the automation efforts in alignment with the business's growth and transformation goals. Coordination Points Coordinates with Continuous Improvement team to identify and prioritized technologies needs for the team Coordinates with the Insights Management team to utilize analytics and reporting to maximize the business efficiency and create market differentiation. Coordinates with the RCW/A development team to maximize the use of existing workflow and reporting technology across HMS Additional Oversight of: HMS Solution architects RPA Automation Developer Team Automation analyst CORE QUALIFICATIONS: Bachelor's degree 10 years of revenue cycle consulting or operations experience Moderate travel required. Current permanent U.S. Work Authorization required. Held role with like experience at Revenue Cycle firm Ability to interact with HMS's top leadership team and other Huron company leaders Excellence communication skills to work in a matrix organization The estimated salary range for this job is $200,000 - $250,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes and required travel. This job is also eligible to participate in Huron's annual incentive compensation program, which reflects Huron's pay for performance philosophy and Huron's benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future. Position Level Senior Director Country United States of America

Posted 30+ days ago

Super Micro Computer, Inc. logo
Super Micro Computer, Inc.San Jose, CA

$200,000 - $210,000 / year

Job Req ID: 27641 About Supermicro: Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Job Summary: The Director of Technology Enablement will lead efforts to boost market adoption of Supermicro's Data Center Building Block Solutions (DCBBS) and energy-related total solutions, building strategic alliances, enabling technology integrations, and meeting KPIs like revenue growth and market share. This role requires technical expertise and business skills to identify opportunities, negotiate partnerships, and align total solutions with customer needs in hyperscale data centers and AI ecosystems. Essential Duties and Responsibilities: Includes the following essential duties and responsibilities (other duties may also be assigned): Develop and execute go-to-market strategies for DCBBS and energy-efficient total solutions, focusing on liquid-cooled AI factories and sustainable power integration. Build and manage partnerships with OEMs, IHVs, ISVs, hyperscalers, and energy providers to support DCBBS and energy programs. Drive design wins and adoption for DCBBS by turning technical needs into business opportunities, including RFQs and pipeline development. Lead enablement programs for DCBBS, including training on energy-efficient systems and AI tools to cut costs and improve sustainability. Analyze markets to find energy-related opportunities, optimize DCBBS pricing, and track ROI via KPIs like ARR growth and energy efficiency. Mentor teams to innovate in DCBBS deployments, negotiate energy contracts, and launch joint initiatives. Manage channels and energy partnerships with incentives for sustainable total solutions to meet revenue goals. Facilitate executive engagements, audits, and events to speed up DCBBS market entry and secure key deals. Qualifications: Expertise in at least two of the following: Data Centers ∗ Experience with data center technologies, including liquid-cooled designs,CDU deployments, and high-performance compute programs. ∗ Hands-on design experience at data center scale, including energy-efficient systems and cooling infrastructure. ∗ Knowledge of data center energy management best practices, like optimizing PUE and using renewable energy. AI Software and Infrastructure Combined ∗ Skills in integrating AI software with infrastructure, including networking, storage, converged, HCI, and cloud/edge deployments for energy-optimized DCBBS. Business Development Experience for Total Solutions in a Server Company ∗ Proven record of driving $100M+ revenue through alliances and hyperscale sales. ∗ Success in pipeline management, contract negotiation, and partnership building for DCBBS and energy total solutions. ∗ Experience developing programs, including partner portals and KPI tracking for sustainable technologies. Carbon Free Energy Solutions ∗ Expertise in developing and implementing carbon-free energy strategies, including renewable sources and micro nuclear reactors. ∗ Experience in negotiating energy contracts with carbon-neutral providers and driving adoption of sustainable power systems. Additional Qualifications Broad experience in energy technologies, including micro nuclear reactors, alternative power systems, and utility partnerships, aimed at promoting sustainability. Master's degree or higher in a relevant field. Salary Range $200,000 - $210,000 The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs. EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status. Job Segment: Cloud, Embedded, Data Center, Manager, Technology, Management

Posted 30+ days ago

World Economic Forum logo
World Economic ForumNew York, NY

$80,000 - $85,000 / year

Please Note: This role requires the ability to work on site 3 days per week per company policy. This role is not eligible for relocation or work authorization support. This is a temporary role with duration of 6 months. The annual salary range for this role is $80,000-$85,000 in New York. The World Economic Forum is an international organization that brings together leaders from business, government, academia, and civil society to build industry, regional and global agendas, address systemic issues, and improve the state of the world. The Global Industries Team is responsible for building and managing the Forum 20+ global Industry Communities and for the strategic engagement of Forum Partners from North America and Europe across Industry Communities, the 11 Forum Centres and our Forum events. We are searching an Industry Communities Specialist, who will ensure alignment, consistency, and efficient operations across the Communications & Technology and Media, Entertainment and Sport industry communities, in alignment with the vision, strategy and goals of the Global Industries Team. The Industry Communities Specialist will report into the Head of Communications & Technology Industries. Responsibilities of the Industry Communities Specialist include: Coordinating and supporting the activities of the Communications & Technology (C&T) and Media, Entertainment and Sport (MES) Industry Communities, and ensuring efficient operations Communicating with external and internal stakeholders to support the delivery of quality industry communities and related activities in a timely manner Serving as the team's internal point of contact for the management of Forum-wide internal processes and activities relevant to the both the C&T and MES industry communities Conduct desktop research on company news, strategic priorities and major investments to inform the curation of the Forum value proposition for partners in these industries; providing research and organization support to team as needed Providing support for the maintenance of the C&T and MES industry communities' records in our systems and databases (e.g., Governors and Strategy Officers Communities) To be successful, the Industries Communities Specialist should: Contribute to the operational efficiency of the team by supporting and coordinating industry communities' activities and making best use of current and future process and digital tools Ensure seamless execution of the communities' activities and workshops across all Forum events Respond to requests in a timely manner, provide administrative support as needed and ensure industry communities' records are kept up to date Identify areas for continuous improvement and streamlining of the team's process and approach Requirements and preferred experience Bachelor's degree in a related field 2+ years of relevant experience with a focus on strategy coordination, project management and/or process improvement Excellent verbal communication skills, including the ability to communicate with and manage expectations of senior executives and their staff with confidence Proficiency in Microsoft Office applications (Word, Power Point, Excel) and Salesforce Ability to thrive in a demanding environment and handle multiple tasks and assignments simultaneously Demonstrate excellent organizational, project and time management skills, and possess high attention to detail Exceptional organizational skills and a strong work ethic Responsible, independent, and self-driven; Self-starting, independent thinker who thrives as a flexible team player Why work at the Forum: The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change!

Posted 4 days ago

PwC logo
PwCSeattle, WA

$73,500 - $212,280 / year

Industry/Sector Not Applicable Specialism IFS - Clients & Markets Management Level Manager Job Description & Summary At PwC, our people in brand management, marketing and sales focus on collaboration to develop and execute strategic sales and marketing initiatives. These individuals focus on driving revenue growth, promoting the Firm's services, enhancing brand visibility, and capturing new business opportunities. They utilise market research, digital marketing, creative campaigns, and effective sales strategies to engage clients, enhance the firm's brand and market presence, and achieve organisational targets. As a marketing generalist at PwC, you will focus on a wide range of marketing activities aimed at promoting the Firm's products or services. You will conduct market research, develop marketing strategies, create and execute marketing campaigns, and analyse campaign performance. You will leverage a versatile skill set and knowledge in various marketing channels, holding responsibility for validating brand consistency, reaching target audiences, and driving customer engagement and loyalty. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Analyse and identify the linkages and interactions between the component parts of an entire system. Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. Develop skills outside your comfort zone, and encourage others to do the same. Effectively mentor others. Use the review of work as an opportunity to deepen the expertise of team members. Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the marketing team you help us accelerate our strategy through compelling storytelling and experiences backed by data-driven insights and analytics. As a Manager you lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for securing project success and maintaining exceptional standards. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and principles in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Responsibilities Accelerate strategy through compelling storytelling and experiences Supervise, develop, and coach teams to achieve premium-quality deliverables Manage client service accounts and engagement workstreams Focus on strategic planning and mentoring junior staff Utilize data-driven insights and analytics Motivate, develop, and inspire team members Assure project success and maintain premium standards Identify opportunities to enhance delivery through technology and innovation What You Must Have High School Diploma 4 years of managing marketing and sales campaigns and/or technologies What Sets You Apart Bachelor's Degree in Marketing, Public Relations, Business Administration/Management, Communications Studies/Speech Communication and Rhetoric preferred Designing and supporting integrated marketing campaigns Mining and analyzing data for insights Demonstrating knowledge of key business issues Navigating a matrix organization Managing multiple projects and schedules Anticipating stakeholder needs Collaborating with business leaders Using digital marketing techniques for insights Developing talent and managing teams Travel Requirements Up to 20% Job Posting End Date Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines The salary range for this position is: $73,500 - $212,280. For residents of Washington state the salary range for this position is: $73,500 - $244,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Posted 3 days ago

M logo

Associate Manager, Technology Support

MillerKnoll, Inc.East Greenville, PA

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Job Description

Why join us?

Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

The Associate Manager, Technology Support is responsible for overseeing a team of Level 1 and Level 2 technicians, including Associate Technology Support Representatives, Technology Support Representative, and Senior Technology Support Representatives. This role ensures the delivery of exceptional IT support by managing day-to-day operations, creating schedules, monitoring performance metrics, and fostering a culture of collaboration and continuous improvement.

Key Responsibilities:

  • Team Management and Leadership:

  • Lead and manage a team of technology support professionals, providing guidance, support, and mentorship to drive individual and team success.

  • Create and manage work schedules to ensure adequate coverage for all shifts, balancing workload across the team.

  • Conduct regular 1x1s, team check-ins, and coaching sessions to discuss performance, provide feedback, and support professional growth.

  • Operational Oversight:

  • Monitor support operations performance metrics, including ticket volumes, resolution times, and customer satisfaction, to ensure service-level agreements (SLAs) are consistently met.

  • Analyze call and ticket drivers to identify trends, recurring issues, and areas for improvement. Collaborate with IT teams to address root causes.

  • Serve as an escalation point for complex or high-priority incidents, ensuring timely resolution and effective communication with stakeholders. Participate in a one week on call rotation for critical incidents once every other month.

  • Communication and Collaboration:

  • Host regular team meetings to share updates, discuss goals, and address challenges.

  • Communicate organizational and departmental changes or initiatives to the team, ensuring alignment and understanding.

  • Act as a liaison between the support teams and other IT departments, facilitating collaboration and knowledge sharing.

  • Process Improvement:

  • Identify opportunities to improve support processes, tools, and workflows to enhance efficiency and user experience.

  • Ensure accurate and up-to-date documentation for troubleshooting guides, procedures, and the knowledge base.

  • Participate in IT projects and change management processes, representing the service desk perspective.

  • Team Development:

  • Support the onboarding and training of new team members, ensuring they have the tools and knowledge needed to succeed.

  • Promote a positive and inclusive team culture that encourages collaboration, accountability, and continuous learning.

Essential Skills and Experience:

  • Strong leadership and people management skills, with experience supervising or leading teams in a technical support environment.
  • Excellent organizational and time-management abilities, with a focus on managing schedules and balancing team workloads.
  • Proficiency in analyzing performance metrics, identifying trends, and implementing solutions to improve results.
  • Advanced knowledge of IT support processes, tools, and best practices, including incident and problem management.
  • Strong communication and interpersonal skills, with the ability to build relationships with team members, peers, and stakeholders.
  • Ability to effectively handle escalations and guide the team through challenging situations.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.

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