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Senior Technical Product Manager, UpToDate Patient Solutions

At Wolters Kluwer Health, the UpToDate suite helps millions of clinicians and patients make better decisions every day. In this Senior Technical Product Manager role, you will deliver patient engagement and outreach solutions that leverage UpToDate's evidence-based content, trusted brand, and expanding AI capabilities.

Our ideal candidate brings a consumer mindset to healthcare by designing for improving health outcomes - not just functionality. This role drives success for a subset of Patient products by defining horizon-based roadmaps, integrating responsible AI capabilities, and adding value in product enhancements that promote adoption, clinical impact, and revenue.

As an individual contributor within the Patient product team, you will partner closely with cross-functional stakeholders to validate problems, design solutions, manage lifecycle, and deliver secure, compliant, and scalable products.

Given that these solutions often reach patients through their providers' technology, you will support diverse forms of delivery (e.g., EMR integrations, API, MCP). In addition, as a lead for a digital outreach product, you will build and test patient-facing campaigns that use AI voice technology and multimodal communications.

RESPONSIBILITIES:

Product roadmap

• Lead product roadmap for a cohort of Patient products and tools, aligning with customer value, regulatory constraints, and platform and division-level strategy.
• Identify and deliver AI-enabled capabilities that are anchored to client outcomes (e.g., content acceleration, conversational experiences, workflow automation).
• Track regulatory, market, and technology trends impacting Patient solutions, proactively assessing product impact and informing roadmap adjustments.

Delivery & execution

• Own the end-to-end product lifecycle-from opportunity sizing and estimation, to release planning, acceptance, and post-launch iteration.
• Gather, validate, and translate requirements into clear guidance for product development teams to support timely deployment and adoption.
• Embed security and compliance into product design and operations (e.g., HIPAA/PHI handling, accessibility, messaging compliance for outreach).

Outreach & population health campaigns

• Build and test AI-assisted voice and digital outreach campaigns that meet client specifications and compliance requirements.
• Partner with Customer Success to support successful campaign execution and reporting. Gather client feedback to inform use cases and value drivers.

Go-to-market & customer success

• Partner with Product Marketing, Implementation, and Customer Success to plan launches-from early adopter to general availability-ensuring product readiness.
• Contribute to product launches and releases by developing documentation, demos, FAQs. For early adopters, deliver client-facing presentations, support onboarding, and gather feedback to inform post-MVP roadmap and product scaling.

Leadership & collaboration

• Act as a product evangelist for UpToDate Patient tools, internally and externally, to drive adoption and value realization.
• Provide peer leadership and mentoring; elevate product management practices.

QUALIFICATIONS:

• 4+ years of product management experience, ideally in healthcare technology, data platforms, or analytics.
• Strong understanding of data modeling, data integration, and analytics tools.
• Proven ability to translate technical concepts into business value.
• Experience with patient engagement solutions, voice and conversational design, accessibility, and/or AI-enabled healthcare solutions is a plus.
• Excellent communication, collaboration, and stakeholder management skills.
• Bachelor's degree in a technical or healthcare-related field; advanced degree preferred.

Travel Requirements

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$85,600.00 - $149,400.00 USD

This role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.