The Manager of Service Delivery is responsible for the daily performance, coaching, and development of frontline service team members. This leader ensures the team hits service tar...
"This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in...
Building a career at Granite may be the most valuable thing you could do... Find your dream job today, and be part of something great. Our most powerful partnership is the one we h...
Industry/Sector Not Applicable Specialism SAP Management Level Manager Job Description & Summary At PwC, our people in business application consulting specialise in consulting serv...
Job Description GPLA, part of the DPR Family of Companies, is a leading firm in the field of structural engineering, dedicated to delivering innovative and efficient solutions for...
Receive, store and load building material for distribution to customers. Must have ability to effectively and safely handle a forklift. Must be able to read customer order, shippin...
About The Role The Architect Designer is responsible for the creation of architectural floor plans and elevation plans. This position will exercise discretion and independent judgm...
AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in th...
Description: You will be a Cyber Systems Security Engineer in the Program Protection Organization. Our organization oversees all aspects of Anti-Tamper and embedded Cybersecurity a...
At Tiger Data, formerly Timescale, we empower developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads. Trusted...
Mortgage Loan Originator Do you enjoy assisting consumers with their mortgage needs? Velocity is hiring a Mortgage Loan Originator! We are looking for passionate people who enjoy h...
Description Summary: Work with assigned customer base to manage all needs for service actions as well as new money. Establish a strong work process to prioritize clients needs whil...
Job Description The Role: The SaaS Collaboration Engineering Team within GM's Core IT organization is looking for a Staff level Product Manager. Responsible for managing a distinct...
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and ar...
Who We Are ABOUT ENOVIS Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that g...
Who We Are Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within...
Job Description Do you love to cook? Are you passionate about food? As a Cook on our team, you'll help bring recipes to life while being able to flex your creativity! Surrounded by...
Job Summary The Business Development Manager is accountable for driving sales and strategic growth and strategic market expansion for Matrix Service Company across heavy industrial...
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for...
Miller Tavern & Beer Garden offers an unparalleled beer and dining experience for sports fans and visitors to Texas Live!. Guests can enjoy elevated gastro-pub fare with a twist, p...
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Schedule
Full-time
Career level
Director
Benefits
Career Development
Job Description
The Manager of Service Delivery is responsible for the daily performance, coaching, and development of frontline service team members. This leader ensures the team hits service targets and maintains a strong culture of accountability and responsiveness. This role is the frontline force for coaching excellence, team development, and cultural reinforcement in daily execution.
Job Description:
Lead and coach frontline agents to consistently meet and exceed targets.
Ensure accountability against key service KPIs (SLA, NPS, FCR, CSAT).
Conduct structured coaching sessions that drive performance behaviors.
Deliver weekly 1:1s focused on development, growth, and resilience.
Promote urgency and ownership in a fast-paced environment.
Facilitate daily huddles, weekly scorecard reviews, and monthly performance deep-dives.
Escalate critical risks early and collaborate cross-functionally to resolve.
Maintain a respectful, inclusive, and feedback-rich team culture.
Own team-level transformation initiatives from design through execution.
Identify high-potential team members and guide stretch assignments.
Participate in peer coaching circles to improve leadership consistency.
Maintain and track individual development plans for all team members.
Lead issue resolution and support high-stakes escalations.
Reinforce cultural and behavioral standards through daily interactions.
Report coaching and team development outcomes to senior leadership.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
