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University Federal Credit Union logo
University Federal Credit UnionAustin, TX
Job Title: Contact Center Representative (Spanish) Job Summary The Member Services Representative I (MSR I) serves as the primary point of contact for Member inquiries by telephone utilizing a computerized system. As part of the UFCU Bilingual Talent Pathway Program in partnership with Austin Community College (ACC), this role focuses on delivering exceptional service to our diverse membership, including primarily Spanish-speaking Members. The MSR I responds to a high volume of calls, assisting Members with routine requests under direct supervision. They effectively ask appropriate questions to understand Member needs, communicate solutions, and resolve issues promptly. This position combines professional development opportunities with a structured work schedule designed to meet Member needs while accommodating academic commitments. The role requires at least 50% in-person work at our Headquarters location in Austin and working Monday-Friday, 8 a.m.-5:30 p.m., and every other Saturday, 10 a.m.-2 p.m. Essential Functions (What you do) Provide an excellent Member experience by: Completing requests including but not limited to account inquiries, fund transfers, debit and credit card inquiries and transactions, and assisting with fraud cases. Asking appropriate questions to determine Member needs and identify solutions. Ensuring adherence to defined quality management guidelines for each Member interaction. Work effectively as part of the team in meeting assigned metrics, including service level requirements, AUX and hold times, to ensure optimal answering and service for all Members. Collaborate with other departments to provide Members with solutions beyond your expertise. Answer all calls demonstrating strong professional telephone etiquette. Participate in training focused on Spanish-language communication, customer service best practices, and UFCU operational systems. Adhere to all company policies, procedures, and business ethics codes. Complete required regulatory training as assigned. Maintain strict adherence to all laws, rules, regulations, and internal controls specific to your role, including but not limited to the Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC, and Fair Lending regulations. Knowledge/Skills/Abilities (What you know) Effective phone communication skills, with a strong focus on Spanish fluency for Member interactions and basic English comprehension to navigate internal systems and training materials. Strong verbal and written communication skills in Spanish; ability to use English as needed for internal operations and collaboration. Ability to demonstrate excellent teamwork skills and contribute to team success by treating others with respect, courtesy, and displaying a "what can I do to help?" attitude. Strong organizational and time management skills. Strong attention to detail. Ability to multi-task, including navigating between computer applications while speaking with Members on the phone. Proficient in a Windows environment, with the ability to operate office equipment. Ability to work independently with direct supervision as necessary and exercise judgment, logic, integrity, and initiative. Ability to maintain confidentiality. Experience Minimum Requirements (Must have) High school diploma or equivalent. At least one (1) year of customer service experience (call center experience is not required). Enrollment at Austin Community College (ACC) as a part-time student or higher. Language Proficiency: Spanish: Business-level fluency (Level 10 on the ALTA Language Proficiency Scale). English: Basic comprehension (Level 6 on the ALTA Language Proficiency Scale). Candidates must pass both the Spanish and English ALTA Language Proficiency exams to be considered for the role. One (1) year of effectively using multiple computer programs simultaneously. Demonstrated timely, consistent job attendance history. Must be bondable. Preferred Requirements (Nice to have) Previous experience in a bilingual customer service role. Familiarity with serving diverse communities or Spanish-speaking populations. Credit union experience. Knowledge of credit union products and services, policies, procedures, laws, and regulations. Work Schedule (What to expect) This position requires a structured work schedule designed to meet Member needs while accommodating academic priorities. Candidates must be available to work Monday-Friday, 8 a.m.-5:30 p.m., and every other Saturday, 10 a.m.-2 p.m. Things You Need to Know Before You Apply Physical Demands: Frequent sitting. Use of hands to handle or feel. Extensive use of the telephone and computer, requiring close vision and the ability to adjust focus. Work Environment: Requires working at UFCU Plaza in Austin, Texas, for at least 50% of scheduled hours. Periodically requires an adjusted work schedule, overtime, or evening/weekend hours. Things You Need to Know Before You Apply Physical Demands The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent Sitting Use of hands to finger, handle or feel Use of hands and arms to reach Extensive use of the telephone, requiring the ability to effectively listen and accurately explain Complex information Extensive use of the computer, requiring the specific vision abilities including close vision, distance vision, peripheral vision, and the ability to adjust focus Work Environment The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires working frequently at UFCU Plaza in Austin, Texas. This position may involve periodic stressful conditions May occasionally require an adjusted work schedule, overtime, and evening/weekend hours Frequent computer uses at a workstation up to two hours at a time The noise level in the work environment is usually loud

Posted 1 week ago

Denny's Inc logo
Denny's IncHouston, TX
Job Requirements This job posting is for employment at an independently owned and operated franchisee of Denny's. At Denny's, we love feeding people. If you have a passion for food and serving others, see what your future can hold at Denny's! As a Restaurant Manager, you provide more than a meal for your guests. You provide an experience that goes way beyond taste. This is about how they feel when they're your guest - from the time they walk in the diner, to the time they leave. Responsibilities include: Overseeing restaurant operations execution and management of staff Demonstrating a strong commitment to hospitality and guest satisfaction Disclaimer This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Denny's, Inc. This means the independent franchisee, and not Denny's, Inc. is alone responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, supervisions, staffing and scheduling. Denny's, Inc. will not receive a copy of any application you submit for this job posting and will have no control over whether you receive an interview and/or are ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisees' employees. If you are hired for this job posting, the independent franchisee, and not Denny's, Inc., will be your employer. This job posting contains some general information about what it is like to work in a Denny's restaurant, but is not a complete job description. People who work in a Denny's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job. Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.

Posted 30+ days ago

Core Mark logo
Core MarkSan Antonio, TX
Apply Job ID: 127362BR Type: Operations Salary: $16/hr Primary Location: San Antonio, Texas Date Posted: 09/11/2025 Job Details: Company Description Core-Mark, a Performance Food Group Company, is part of a Fortune 150 company that continues to grow as an industry leader in fresh and broad-line solutions to the convenience retail industry. Our reputation of empowering customers, employees, and communities has allowed us to build over $23 Billion in revenue. Through our distribution centers, we offer a full range of products, programs, and solutions to customers across the U.S. and Canada. Job Description We Deliver the Goods: Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more Growth opportunities performing essential work to support America's food distribution system Safe and inclusive working environment, including culture of rewards, recognition, and respect Why Join Core-Mark? Core-Mark emphasizes personal growth and development for all associates. We believe that when you succeed, the company succeeds. We promote internally whenever possible and provide frequent training opportunities in several formats to help you meet your personal and career goals. Pay: $16/hr Shift: 4 days a week, Monday- Friday; 3am- 11:30am 6+ months general sanitation, cleaning and/or janitorial work experience required Must be able to work in temps between (36°F) in the cooler and (-10°F) in the freezer. Freezer jackets are provided Position Purpose: We value the safety and health of our associates! The Janitor ensures the health and safety of all our associates by always maintaining a clean and safe workplace. Primary Responsibilities: The Janitor performs general janitorial, cleaning, and sanitation related job tasks in warehouse facility, including dry, cooler and freezer areas. May perform similar duties in office areas as assigned. Responsibilities may include, but not limited to: Completes all work according to company health and safety policies and guidelines. Reports all unsafe conditions or unsafe acts immediately to ensure safety of all associates. Performs cleaning duties as assigned including but not limited to dusting, sweeping, mopping, trash pickup and related janitorial tasks. Handles all cleaning chemicals as directed in hazmat material sheets. Timely and accurate completion of all assigned safety training modules. May require operation of pallet jack to transport refuse/trash to appropriate receptacles. Completes all assignments and timely and accurately. May be required to work with cleaning chemicals. Performs other related duties as assigned. #CM-ALL Required Qualifications High School Diploma/GED or Equivalent 6+ months general sanitation, cleaning and/or janitorial work experience Pass post offer drug test and criminal background check Preferred Qualifications 1+ years general sanitation, cleaning and/or janitorial work experience in warehouse environment Pallet jack experience EEO Statement Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement. Apply

Posted 1 week ago

McKesson Corporation logo
McKesson CorporationIrving, TX
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. McKesson is in the business of better health, and we touch the lives of patients in virtually every aspect of healthcare. We partner with payors, hospitals, physician offices, pharmacies, pharmaceutical companies, and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. We believe in the importance of strong, vital organizations because we know that patients can only be healthy when our system is healthy. Every single McKesson employee contributes to our mission-by joining McKesson you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company-and of healthcare. At McKesson, you'll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all. Position Overview: McKesson is advancing its operational excellence by maturing its capabilities in Knowledge management, Service Request Management, and Continual Improvement. The IT Governance function will be central to this evolution-developing and executing integrated strategies, roadmaps, and policies that foster a culture of knowledge sharing, service excellence, and continuous value delivery. This role will focus on building high-quality knowledge assets, optimizing service request workflows, and embedding continual improvement mechanisms that drive incremental value. Key Responsibilities: Strategic Leadership: Define and champion a unified vision for Knowledge Management, Service Request Management, and Continual Improvement that aligns with McKesson's IT governance and business priorities. Cultivate a culture of knowledge sharing, service excellence, and iterative value delivery. Integrated Roadmap Development: Design and execute a comprehensive roadmap that outlines maturity goals, success metrics, and timelines for KM, SRM, and CI. Leverage innovation and automation to enhance capability adoption and operational impact. Policy and Best Practice Governance: Establish and enforce enterprise-wide standards, policies, and best practices for knowledge lifecycle management, service request fulfilment, and continual improvement. Ensure alignment with compliance, quality, and user experience benchmarks. Knowledge Management: Lead the curation, governance and optimization of knowledge assets; ensuring they are structured, accessible, and actionable across McKesson Technology. Adoption and Change Enablement: Drive adoption of KM and SRM tools and processes through targeted communication, training, and change management strategies. Partner with cross-functional teams to embed practices into daily operations and maximize engagement. Performance Measurement and Insights: Define and track KPIs and CSAT metrics to evaluate the effectiveness of knowledge, service request, and continual improvement initiatives. Use data-driven insights to inform decisions and prioritize enhancements. Cross-Functional Collaboration and Influence: Build strong partnerships across IT, operations, and business units to foster alignment and shared accountability. Serve as a thought leader and advocate for continuous learning, service maturity, and operational Minimum Requirements Typically requires 12+ years of professional experience and 4+ years of management experience. Critical Skills Proven experience in leadership roles, preferably within a technology or healthcare setting. Demonstrated experience in ITIL process ownership, including the development and implementation of best practice frameworks, policies and tools. Proven experience in developing and implementing knowledge management strategies. Expertise in knowledge governance, taxonomy design, and enterprise content management. Demonstrated ability to lead and optimize service request processes while embedding continual improvement practices that enhance service delivery, user satisfaction, and operational agility. Strong understanding of change management principles and adoption strategies. Experience managing delivery within a matrixed organization and partnering effectively with Managed Service Providers (MSPs) to ensure alignment, accountability, and high-quality outcomes. Additional Skills Exceptional communication and stakeholder engagement skills. Ability to work in a fast-paced, complex environment with a problem-solving mindset. Ability to develop and execute strategic plans and initiatives. Strong analytical skills and a data-driven approach to decision-making. Passion for innovation, continuous improvement, and fostering a learning culture. Education Bachelor's degree in business management, Information Technology, or a related field or equivalent experience We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $154,400 - $257,400 McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!

Posted 3 weeks ago

Nursing Solutions logo
Nursing SolutionsEl Paso, TX
Angels of Care Pediatric Home Health is looking for Bilingual Registered Nurses (RN) and Licensed Vocational Nurses (LVN) in El Paso, TX and surrounding areas. Angels of Care has been caring for the medically fragile community across the nation since 2000! We pride ourselves on our values: Heart, Advocacy, Love, Outreach, and Speed! #HALOS Pay Range: $40,000 - $75,000 Angels of Care nurses provide direct, one-on-one medical care and make a difference in the lives of their patients and families. We are looking for Bilingual Registered Nurses (RN) & Licensed Vocational Nurses (LVN) to work full-time and part-time shifts (days, nights and weekends available). Job duties include but are not limited to: Focus on the medical needs and treatment of infants, children, and/or adolescents primarily in their home according to the active plan of care, as given by the physician and other appropriate personnel. Conduct on-going patient care and assessments. Administration of prescribed medication, treatments, and therapies. Coordination of care Educate family members on patient clinical care to enhance positive outcomes Preventative initiatives to protect quality of care for patient Why Angels of Care: We have a full benefits package, outlined below. Among these great benefits, we LOVE our employees! We advocate for our field staff, go above and beyond for you and we keep you informed on ways you can help advocate for the clients we serve! Patient centered care Company culture founded on loving and supporting our employees and patients Medical, Dental, & Vision Health Plans Paid Time Off Competitive Weekly pay Flexible/dependable scheduling (8/10/12/16 hour shifts available) 1:1 patient care ratio Competitive pay Company paid Life Insurance 24/7 Clinical Support Paid/unlimited exceptional SIM lab and live client training Ongoing clinical education and professional growth opportunities Annual Car Giveaway Are You the Right Candidate? Please apply if you have the following qualifications. Active RN or LPN/LVN license (New Grads Welcome, training provided!) Provide care in a client home setting Ability to make a positive and lasting impression! Must speak Spanish U.S. Equal Employment Opportunity/Affirmative Action Information Individuals seeking employment at Angels of Care Pediatric Home Health are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status. Our Mission We provide children and young adults in need with high-quality home health care in a loving, caring and professional manner. Our Vision We want to be considered the very best pediatric home health agency. Our Values Heart- Our clients are the heart of everything we do. Every decision made at Angels of Care is made with the client's best interest in mind. We go above and beyond to ensure appropriate services are provided to these families through continuity of care. Advocacy- We will advocate for our clients, industry, providers, and compliance. Our team has a significant presence in both the Texas Association of Home Care and Hospice and the Home Care Association of Colorado. Our team is frequently involved in meetings with legislatures, home care state executives, managed care organizations and other industry leaders to ensure the appropriate services are accessible to the families we serve. Compliance is an integral part of all Angels of Care processes. The robust compliance team and compliance program at Angels of Care works to ensure that all rules and regulations are followed to allow for clinical and compliance excellence. Love- We love our employees and will go above and beyond for them. We believe that if our employees feel the love that they will love their job. If our employees love their job they can help us love our clients, which is the heart of everything we do. Our employees are truly part of the AOC family. Outreach- We will have outreach into the special needs community. We encourage employees to become part of the special needs community. Being involved in this community drives a sense of purpose behind the job that our employees do. Speed- We will act with speed to ensure our employees, clients and families are taken care of with the upmost priority. We understand that every minute counts and that these families rely on us to act quickly and be responsive to the needs of their children.

Posted 2 weeks ago

Benjamin Franklin Plumbing Ocean City logo
Benjamin Franklin Plumbing Ocean CityPlano, TX
Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Plumbing Careers at Benjamin Franklin Plumbing Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team. JOB SUMMARY The Plumber Apprentice is responsible for working under the direction of a Licensed Plumber and to fully embrace the training, experience and educational opportunities provided while pursuing the hours, knowledge and skill level required to obtain a Plumbing License. Additionally, the Apprentice's role is to assist Licensed Plumbers with maintaining plumbing systems, identifying repair or replacement opportunities, providing necessary information, exhibit safe and proper use of equipment and tools and to ensure adequate materials are available to complete assignments. The ideal candidate must possess a high level of attention to detail, ability to perform in a fast-paced environment and demonstrate excellent problem-solving skills. A friendly, positive attitude that's willing to go above and beyond are critical to success in this role. JOB DUTIES Interact with management, suppliers and technicians and provide outstanding support that includes but is not limited to: Assist with diagnosing problems and/or failures in plumbing systems Assist with installing various domestic water and vacuum systems Document activities for the purpose of providing written support for activities performed Assist in repairing various systems or components to include toilets, sinks, vents, faucets, water softeners, garbage disposals, sewer lines, vacuum breakers, hot water heaters, etc. Assist with pipe repair, ensuring items are functional and in safe working condition Request equipment and supplies to maintain inventory and ensure availability of materials Test for leaks in new and repaired systems with water Assist with measuring, cutting, threading, bending, reaming, and installing pipe and pipe fittings Assemble pipe sections, tubing, or fittings Assists in locating and marking position of pipe installations, connections, passage holes, or fixtures in structures Maintain and properly clean and stock service vehicle Attend weekly departmental meetings Participate in periodic inventory and truck inspections Maintain tools and machinery in good condition and use all tools in a safety conscious manner Participate in all company sponsored training classes Maintain a professional image at all times by: o Wearing only company approved and provided BFP apparel o Following safety policies and procedures o Abiding by ALL BFP standards of performance and code of ethics o Maintaining a courteous demeanor with all customers and associates o Maintaining company vehicle, ensuring cleanliness and organization, both inside and out o Respecting the customer's property Qualifications: Education, Experience, Knowledge: High school diploma or Equivalent or willing to pursue general education degree (GED) Apprentice license a plus Physical Requirements: Ability to work under stressful conditions and may be exposed to verbal and/or physical confrontations Must be able to work extended hours, nights or weekends Ability to stand, walk, and climb ladders and stairs Ability to climb, balance, stoop, kneel, crouch, and/or crawl Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception Work assignments may be performed with or without reasonable accommodation to a known disability Special Requirements: Valid driver's license and a clean driving record Ability to pass a background check and drug screen Ability to work with Microsoft Office (Word, Excel and Outlook) and other company provided software with minimal supervision Ability to operate desktop computers, tablets and phone systems Ability to speak and communicate with others to convey information effectively Possess a service orientation by actively looking for ways to help people WORK ENVIRONMENT: Field service environment Exposure to smells associated with sewer and water, sounds associated with power tools Exposure to dust and other debris Extreme weather conditions Extended work hours to include day and/or evening shifts Local travel WORK HOURS: Forty (40) hours per week and occasional overtime may be required with prior manager approval. SUPERVISION: None COMPENSATION: This is a full-time, non-exempt position that is eligible for overtime BENEFITS: Eligibility for health, vision and dental coverage, 401(k) plan and flexible spending accounts, subject to plan terms Eligibility for company-paid benefits such as life insurance, short- and long-term disability and long-term care, subject to applicable waiting periods Paid time off (PTO) earned on an accrual basis after 90 days of employment Company-paid holidays Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. You are applying for work with a franchisee of Benjamin Franklin Plumbing, not Benjamin Franklin Plumbing Franchising SPE, LLC or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees. Lawton Group is an Equal Opportunity Employer which makes employment decisions without regard to race, color, sex, age disability or marital status. This Company also complies with the Americans with Disabilities Act of 1990. During the interview process, you may be asked questions concerning your ability to perform job-related functions. This Company reasonably accommodates qualified individuals with disabilities and bona fide religious beliefs.

Posted 30+ days ago

UNTUCKit logo
UNTUCKitDallas, TX
"Is your passion in retail?" We are looking for a Part Time Keyholder for our store in Dallas, TX. The ideal candidate will have prior management experience and solid working knowledge in a retail store environment. "Do you have the gift of motivating those around you?" The Keyholder will have a working knowledge of all things UNTUCKit, along with a strong ability to provide exceptional customer service. CORE VALUES- Be Kind, Own It, Work Together, Communicate, Mentor and HAVE FUN! Responsibilities Create and ensure a cohesive work environment that inspires engagement of associates Possess the UNTUCKit CORE values Confidently execute UNTUCKit University training and participate in daily chat-in activities Ensure high levels of customer satisfaction through excellent sales service Assess customers' needs and provide assistance and information on product features Create a fun, relaxed environment for customers to feel comfortable shopping Maintain stock room Open and close the store Actively maintain a tidy sales floor Remain knowledgeable on products offered and discuss available options Cross sell products Team up with co-workers to ensure proper customer service Be a vital part of brand decisions with customer feedback and observations Proven work experience as a Sales Associate Basic understanding of sales principles and customer service practices Proficiency in Apple products and G-suite, Omni-channel POS systems Solid communication and interpersonal skills Customer service focus Ability to work in the store alone Flexible with scheduling and available to work retail hours, which may include day, evening, weekends and/or holidays. High school degree; BA/BS degree would be a plus Part Time: Hours may vary. Retirement Plan (401k) Paid Time Off ( & Public Holidays) Training & Development Casual working environment Wellness Resources

Posted 3 weeks ago

Taco Bell logo
Taco BellTexarkana, TX
" You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees." Shift Lead You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit. Shift Lead behaviors include: Solving customer complaints quickly and with a smile. Providing feedback to Team Members in a positive manner. Communicating openly and honestly with the Restaurant Management team. Following cash, security, inventory and labor policies and procedures. This Summary Overview generally describes key job standards for Taco Bell Corporate employees. It is not all-inclusive, and a similar job at other Brands, Franchise or License locations may be different.

Posted 30+ days ago

L logo
Live Nation Entertainment INCDallas, TX
Job Summary: Unity in Diversity Our team members are as diverse as our music venues. With its owned/operated/managed venues, Live Nation Clubs and Theaters, a division of Live Nation Entertainment, is wide-ranging, including the legendary Fillmore venues and the intimate House of Blues clubs throughout the United States. Live Nation Clubs and Theaters is the country's preeminent group of intimate music venues, featuring superior sound and lighting technology in one-of-a-kind custom-designed environments aimed to bring fans and artists together in unparalleled musical environments. Our mission is to create a profitable and principled global entertainment company. To celebrate the diversity and brotherhood of world culture. To promote racial and spiritual harmony through love, peace, truth, righteousness and non-violence. Our venues bring fans as close to artists as possible and our aim is to create teams that are just as close. Who are you? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Clubs & Theaters, our people embrace these qualities, so if this sounds like you, then please read on! The Role: The Foundation Room Cocktail Server is responsible for serving food and beverages to guests in a nightclub environment with a cheerful attitude. What You Need: Required: (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent Must have a minimum of 2 years' experience serving in an up-scale dining and night life venue Working knowledge of high-end restaurant operations and safe, responsible alcohol service Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude; read guests in order to anticipate their needs High School Diploma or equivalent Must have a flexible schedule Must be able to adhere to Dress and Appearance Guidelines Flexible schedule and ability to work late hours Working Knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, point of sales systems Ability to deal with intoxicated guests in a positive and safety minded manner 2 years bottle service experience 3 years' work experience interacting with people in a positive environment Tolerance of all cultures, music and art forms Preferred: Point of Sales knowledge Interest in wines, spirits, and Mixology Interest in Night Life Cash handling experience Experience recognizing valid ID's Experience in a live music environment Physical Demands/Working Environment: Working environment is fast-paced and often loud and stressful Position requires extended periods of prolonged standing and working on your feet Must be able to lift or move up to 25 lbs. using proper lifting techniques What You'll Do: Ability to give proper recognition to Foundation Room Members, Live Nation Corporate Executives and VIP's to instill appreciation for their membership and patronage Impeccable knowledge regarding the steps of service for up-scale dining Expert confidence in both bottle and wine service skills The ability to up-sell and offer food and beverage suggestions to guests Extensive aptitude of culinary terms, methods, and up-scale cuisine Capacity to guide and direct guests through their dining experience utilizing recommendation and expertise Ability to understand and execute flawlessly the standards and procedures of Bottle Service. Articulate vocabulary with the ability to adapt and socialize with current audience Exemplary and professional grooming standards Cash handling experience and Point of Sales System experience Strong working knowledge of all beverages Ability to deal with intoxicated guests in a positive and safety minded manner Ability to anticipate and respond to guests needs Suggestively sell beverages and menu items; take orders Answer guest questions, make recommendations, up-sell liquors Communicate drink orders to bar through Point of Sales system Deliver drinks, maneuvering trays through large crowds Maintain line of sight/atmosphere control by circulating through your work area throughout shift Remove dirty glasses, dishes, ashtrays from tables, including the lifting/moving of bus tubs up to 25lbs. Keep tables clean/wiped Clean spills, remove food, trash or other obstacles from floor using proper lifting techniques Maintain House of Blues safety and sanitation standards Follow housekeeping standards per HOB policy Keep current on all standard operating procedures Request identification from any guest who appears to be under 30 years of age Ensure responsible alcohol service per local ordinance alcohol awareness training and HOB alcohol policies Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager Receive payment and process cash, credit card or Travelers check transactions according to HOB policy Ensure that comp and void checks are processed according to HOB policy Assist other servers and staff as needed Attend pre-shift meeting conducted by Manager on Duty prior to the start of each shift If the above description sounds like you and fits your background, apply online at http://www.livenation.com/careers/index.html to join the Live Nation Clubs and Theaters team today! Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. EQUAL EMPLOYMENT OPPORTUNITY Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

Posted 30+ days ago

First Financial Bankshares logo
First Financial BanksharesSweetwater, TX
Address We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done. Job Description: Office Location: Sweetwater, Texas, United States SCOPE/CONTACTS: Incumbent will primarily perform Teller and/or Personal Banker duties. This position requires frequent face to face, written correspondence or telephone contact with customers and bank employees. Must exercise good customer relations skills at all times. This position may report to more than one officer. The incumbent also has frequent contact with other departments in providing full banking services to customers. Results of work are reviewed, and performance is measured against specific goals. Physical effort required is above average. ESSENTIAL FUNCTIONS: Process deposit and withdrawal transactions based on the Bank's policies and procedures. Other functions could include but are not limited to: answering phone, processing treasury tax and loan payments, savings bonds, loan payments, mail deposits, safe deposit boxes and other financial transactions. Must possess an in-depth knowledge of retail services and products. Provide customer service by selling and servicing all account products (checking, savings, certificate of deposits, IRA, check orders). Incumbent will be cross trained in image capture processes. Actively participate in the Customer Service First sales and service culture, support the values of the organization, and follow established Bank policies and procedures. Periodic travel to Abilene or other Bank Regions for training is required. Saturday hours and holiday hours may be a requirement based on your branch location's hours of operation. MINIMUM QUALIFICATIONS: A self-starting team player with High school diploma or GED College degree or twelve months' customer contact and sales experience required, Banking experience preferred. Requires communication and sales skills, Mathematical and general business knowledge normally acquired by a high school graduate with minimum typing and calculator skills. Most important to this position are customer relations, accuracy, speed, detail, flexibility and judgment, and courteous, professional demeanor, along with the ability to handle multi tasks. Commitment to providing "WOW" customer service is required. Will learn to be proficient on the following machines and programs: Teller machine, calculator, keyboard, encoder, image capture/scanner, Oscar (ATM cards), SEI Trust System, Streamline and Vertex. Requires accurate processing of data/accounting entries and must be proficient in applications such as Word and Excel. Must be able to work flexible hours and/or extended hours as business requires. Periodic travel to Abilene or other Bank Regions for training is required. Saturday hours and holiday hours may be a requirement based on your branch location's hours of operation. The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Posted 1 week ago

Jack in the Box, Inc. logo
Jack in the Box, Inc.Fort Worth, TX
"This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired. The independent franchisee is responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing and scheduling." POSITION SUMMARY: Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Jack in the Box procedures, systems and standards. Guest Expectations Well-Trained (Hassle Free) Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate. Trains and coaches team members using the Guest Expectations training materials. Models being calm and productive during busy times. Coaches team members to ensure they are knowledgeable on job requirements. Neat and Well-Groomed (Clean) Holds team members accountable to the JIB uniform and grooming standards and coaches them when non-compliant. Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled. Friendly (Friendly) Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude. Coaches team members on having a positive, friendly attitude and behaviors. Models and coaches team members on the JIB Hospitality Model. Well-Staffed (Clean) Models how to maintain restaurant cleanliness (interior/exterior) and monitors the facilities to ensure it is done on a regular basis. Helps with order taking and cashiering during busy times. Is organized and actively leads and coaches the team on being ready and prepared to serve guests as they arrive. Encourages team members to ask for help, when necessary, to meet guests' needs. Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping. Food Tastes Great (Food Quality) Monitors quality to ensure the food looks and tastes great and is of high quality. Models and monitors food presentation and coaches team members when necessary. Coaches team members to ensure that the taste, appearance, and temperature standards are met for all products, and retrains when necessary. Consistent and Quick Service (Fast) Models a sense of urgency, hustles, greets guests and encourages team members to do the same. Leads and coaches team on how to provide consistent, fast service. Helps with order taking and cashiering during busy times. Order Accuracy (Accurate) Models how to communicate and work within a team to ensure order is accurate for the guest, repeats orders following JIB standards. Follows-up on order errors to get to the bottom of problems and works with team to learn from their mistakes and improve the Does not dismiss errors. Holds employees accountable to minimal order errors and re-trains them as needed. Food Safety (Food Safety/Quality) Makes sure food is safe for the guest by following all food safety and food quality policies and procedures. Follows all hand washing and glove procedures. Completes the Food Safety Checklist each shift. It's All About Brand Ambassador Has passion for the business and pride in Jack in the Box. Inspires team members to embrace the brand. Is proud to represent Jack in the Box. Focus on the Guest Treats guests and employees with care and respect. Is passionate about serving the guest. Steps in to help employees when necessary. Has a happy, friendly personality that is engaging to both the guest and other employees. Reads the guest and anticipates their Pays attention to guests' verbal and non-verbal communication and addresses them proactively. Handles guest complaints says "Yes" to the Guest without arguing, questioning or assuming the guest is Does what is right for the guest. Inspires team to take care of guests and make them the number one priority. Team Skills Treats all employees with care and respect. Is a good team player and leader. Has a positive can-do attitude. Is dependable and reliable. Is willing to help others. Keeps calm and does not show signs of stress. Is open and willing to work with and lead people of all backgrounds. Ensures the team provides quick service while maintaining a calm environment. "Manages the floor"' coordinates team (resources) to cover all roles, ensure compliance of JIB standards as well as compliance to labor laws. Commitment Thrives in a fast-paced, high energy, team environment. Performs professionally during difficult situations and/or high volume times. Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean. Takes corrective action to resolve issues that could jeopardize food safety or food quality. Is flexible and changes direction based on the needs of the business. Works with a sense of urgency. Knows and trains others on the products and menu. Knows and uses all Jack in the Box systems and tools and trains team members on them as applicable. Takes accountability for cash management and handling during their shift. Is meticulous in following and managing to Jack in the Box policies and standards. Front of Restaurant Includes, but not limited to duties, described below. Performs other duties as assigned or directed. Guest Service (Dine In/Drive-Thru) Immediately acknowledges and welcomes guests. Takes and clarifies orders, assists guests with menu selection as appropriate. Enters order in POS system, collects money, and makes change. Always thanks guest upon completion of order taking. Assembles order, works with back-up position to ensure order is prepared timely and accurately; personally hands or delivers orders to guests. Maintains cleanliness and stocking of work area. Interior Empties trash cans, sweeps and mops floors, cleans dining room tables and chairs, cleans windows and doors. Cleans and stocks restrooms. Cleans and maintains equipment, including drink dispenser, ice bins, and POS equipment. Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, ). Visually checks and inspects all areas for cleanliness. Exterior Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs. Empties trash cans and cleans miscellaneous exterior items (i.e. drive-thru menu board). Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness. SUPERVISION Workstation Operation Supervises and trains team members on workstation operations. Ensures all activities are in compliance with JIB procedures, systems, standards, and food safety, security, and cash handling requirements. Guest Service Ensures guests receive an exceptional experience by performing quality employee training and holding restaurant team accountable for consistently delivering excellent guest service and food quality. Maintains visibility and interaction with guests; responds to guest concerns and complaints in a positive and professional manner; ensures positive resolution. Leadership Creates a restaurant environment that is friendly, fun, clean, and safe; treats all employees with care and respect; motivates and inspires employees to achieve high performance. Conducts on-boarding and training. Provides feedback and recognizes employees. Ensures employee personal and uniform cleanliness. Apprises management of potential employee issues. Back of Restaurant Includes, but not limited to, duties described below. Performs other duties as assigned or directed. Grill Reads grill video monitor to prepare ordered products. Prepares menu products according to procedure, including: warms/toasts/grills bread products, cooks items on grill, operates timers and removes products when timer sounds. Discards ingredients/products that have expired or don't meet quality standards. Sets up and maintains equipment; keeps workstation stocked; maintains cleanliness of work area, wearing appropriate safety equipment. Assembly Reads video monitor and assembles products using correct ingredients and portioning, correctly packages products, and verifies the appearance and quality of presentation, temperature of product, and order accuracy before delivery to guest. Discards ingredients/products that have expired or don't meet quality standards. Prep Places frozen products in appropriate place to defrost, places defrosted product in proper container and storage area, and arranges product for first-in, first-out rotation. Opens product packages, places in proper storage units, and affixes shelf life labels. Ensures all food prep and storage areas are kept neat and clean at all times and complies with JIB food safety standards. Visually checks and inspects all ingredients for freshness. Measures, assembles, and prepares ingredients for various products according to product mix information. Fryer Reads fryer video monitor prepare ordered products. Prepares fryer products, including: places product in appropriate rack/basket and places in correct fryer, operates timers, removes/drains product when timer sounds, codes product, places product in appropriate container and/or holding bin. Maintains cleanliness and stock of work station areas including the fryer prep area, display bin, freezer, refrigerator, and holding units. Interior Empties trash cans, sweeps and mops floors, vacuums carpet, washes tables and chairs, cleans windows and doors; cleans and stocks restrooms. Washes and sanitizes dishes and utensils by hand or using dishwasher. Changes or filters fryer shortening wearing required safety equipment, scrubs fryer units, discards old shortening, cleans vents and fryer screens. Cleans and maintains equipment, including storage freezer, storage refrigerator, drink dispenser, ice bins, syrup lines, grease catch pans, and POS equipment. Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, ). Visually checks and inspects all areas for cleanliness. Exterior Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs. Empties trash cans and cleans miscellaneous exterior items (i.e. -drive-thru menu board). Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness. Receiving & Storage Receives and stores products on delivery following established procedures. QUALIFICATIONS: Experience 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1-year supervisory experience in a restaurant or retail customer service environment. Knowledge/Skills/Abilities- Must be at least 18 years old; must complete Team Leader training classes; and in certain states, must be ServSafe certified. Requires ability to speak, read, and write effectively in English; and may require ability to speak another language to guests based on location of restaurant. Excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division); ability to work well with diverse groups of people; proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Basic knowledge of personal computers and related software applications. Demonstrates integrity and ethical behavior. Physical Requirements- Ability to stand and walk approximately 90%-95% of shift and move freely throughout the restaurant; ability to lift and carry 15-25 lbs. Ability to listen to guests' orders, operate a cash register, and read video monitors. REASONABLE ACCOMMODATION: Feast Foods, LLC dba Jack in the Box and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.

Posted 30+ days ago

Infosys LTD logo
Infosys LTDAustin, TX
Job Description Infosys is seeking Google ADK AI Engineer, in this role, you will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design. You will play an important role in creating the high-level design artifacts. You will also deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition, and warranty. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. Candidate must be located within commuting distance of Sunnyvale, CA or Austin, TX or be willing to relocate to these locations. This position may require travel within the US. Required Qualifications: Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. At least 7 years of Information Technology experience. Strong programming skills in Python and applied experience with a range of LLMs. Expert in applying and extending AI agent frameworks (Google ADK, LangChain, etc.). Hands-on experience developing, deploying, and operating AI agents in production. Experience deploying AI systems in large-scale, hybrid environments with a focus on performance and reliability. Experience in writing SQL Preferred Qualifications: A portfolio of deployed agentic systems that have delivered significant, measurable impact. Experience in evaluation frameworks for AI agents. Proven years of software development or machine learning experience. Proven expertise in optimizing AI agents for latency, scalability, and cost. Experience in Big data would be an added advantage A track record of thought leadership or contributions to the field of agentic AI. Advanced degree with Master's or above in in area of quantitative discipline such as Statistics, Applied Math, machine learning, Operations Research, Computer Science, Engineering or Physics or a related field Good understanding of Agile software development frameworks Strong communication and Analytical skills Ability to work in teams in a diverse, multi-stakeholder environment comprising of Business and Technology teams Experience and desire to work in a global delivery environment The job may entail extensive travel. The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email, and face to face. Estimated annual compensation range for candidate based in the below locations will be - Sunnyvale, CA - $104,153 to $173,693 Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits :- Medical/Dental/Vision/Life Insurance Long-term/Short-term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness , Hospital Indemnity, Legal) 401(k) plan and contributions dependent on salary level Paid holidays plus Paid Time Off

Posted 1 week ago

Equinix, Inc. logo
Equinix, Inc.Dallas, TX
Who are we? Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Are you a hands-on problem solver with a knack for keeping critical infrastructure running like clockwork? We're looking for a seasoned Facilities Engineer ready to take charge of HVAC systems, electrical installations, and essential infrastructure operations at our high-performance facility and Data Center. This is more than maintenance-it's mission-critical work that ensures uptime, safety, and operational excellence across the board. What You'll Tackle Be the first line of defense: Conduct regular site inspections and monitor alarms across the facility and Data Center. Own your systems: Perform and oversee preventive maintenance on essential infrastructure-HVAC, electrical systems, and more. Fix it right: Carry out both routine and complex corrective repairs, always with an eye for quality and safety. Mentor and collaborate: Guide junior staff through incidents and partner with internal and external teams to deliver real-time solutions. Coordinate the critical: Work with the Team Lead to execute major infrastructure projects and critical system changes. Document like a pro: Log all activity, support MOPs and permit scripts, and keep records razor-sharp for audits and compliance. Be project-ready: Take on complex circuit installations and contribute to future-facing improvements across the facility. What You Bring 3+ years of experience in facilities operations, with strong HVAC expertise and electrical credentials (Journeyman level preferred). Solid understanding of critical infrastructure systems-Data Centers experience is a major plus. High school diploma or equivalent. Physical readiness to lift up to 50 lbs and perform tasks involving standing, climbing, bending, and more-with or without reasonable accommodation. Flexibility to work days, nights, weekends, or holidays as needed. Why You'll Love It Here We empower our facilities engineers to lead, solve problems, and make a real impact from day one. You'll join a collaborative team that values your know-how and gives you room to grow. If you're looking for more than a maintenance gig-this is the role for you. Ready to power up your career? Apply now. Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Posted 30+ days ago

LivaNova logo
LivaNovaHouston, TX
Join us today and make a difference in people's lives! LivaNova is a global medical technology company built on nearly five decades of experience and a relentless commitment to improving the lives of patients around the world. Our advanced technologies and breakthrough treatments provide meaningful solutions for the benefit of patients, healthcare professionals, and healthcare systems. The company is listed on the NASDAQ stock exchange under the ticker symbol " LIVN ." LivaNova is headquartered in London (UK) with a presence in over 100 countries and a team of more than 3,000 employees worldwide. LivaNova Neuromodulation: As pioneers of the VNS (Vagus Nerve Stimulation) Therapy system, LivaNova continues to advance medical device solutions for patients affected by Drug-Resistant Epilepsy (DRE) and Difficult-to-Treat Depression (DTD). There are 3 million people in the U.S. alone and one on three people with epilepsy are drug resistant. People with severe seizures have, on average, a shorter life expectancy and an increased risk of cognitive impairment particularly if the seizures developed in early childhood. VNS Therapy for DRE is delivered through a device that sends mild pulses to the vagus nerve at regular intervals throughout the day in an effort to prevent seizures. Job Profile: This position is responsible for managing and coordinating the broader, strategic sales initiatives aimed at improving overall efficiency, effectiveness, and alignment of the sales, marketing, and commercial operations functions, encompassing all aspects of the commercial process, from pricing strategies to customer engagement to sales channel management. This individual will provide expert insight into the use of sales data analytics and business intelligence to inform commercial strategies and other initiatives, providing a holistic view of optimizing commercial activities across the North America organization. The Director of Commercial Excellence- NA Epilepsy reports to the Vice President of Sales- NA Epilepsy. Key elements of the Director, Commercial Excellence role include: Sales Process Optimization: Streamlining and improving the sales process from lead generation to deal closure. Customer Segmentation: Understanding and targeting specific customer segments more effectively. Sales Performance Metrics: Defining and tracking key performance indicators (KPIs) to measure success. Cross-Functional Alignment: Ensuring sales, marketing, and commercial operations teams work cohesively toward shared goals. Collaborates with Sales Enablement, Sales Training, IT, Competitive Intelligence & Data Analytics (CIDA): Collaborates with the respective internal teams to better understand industry insights, competitors and customers, sales training initiatives, sales training content, CRM tools, LMS content, and other day-to-day tools and resources that directly support the sales force in their work. Pricing Strategies: Collaborate with the downstream Epilepsy marketing function regarding optimal pricing models and strategies to maximize revenue. PRIMARY ACTIVITIES/DUTIES: Define and implement a consistent North America sales strategy, assessing the sales performance, and identifying initiatives for that align to the commercial strategy and ensure efficiency and productivity. Identify and execute detailed transformational sales initiatives and projects, bringing in best practices and insights from internal and external sources into the design. Establishes sales force KPIs based on business intelligence and provides oversight on execution. Builds best in class sales capabilities and ensures best practice sharing with the commercial organization. Utilize sales data and market research analytics to inform the strategy and create business-specific plans for commercial opportunities. Communicates commercial strategy into understandable and actionable priorities for sales teams as defined in the quarterly Plan of Action (POA). Accountable for the development and execution of the quarterly Plan of Action (POA) in collaboration with leaders from Sales, Marketing, Commercial Operations, Medical Affairs, Research & Development, Clinical Strategy and Finance. Accountable for the development and execution of the quarterly Regional Business Reviews in collaboration with leaders from Sales and Finance. Institute and continue to re-engineer systems and procedures that would improve efficiency in operations by formulating sales strategies, developing annual strategic plans optimizing resources, training, and technology investment. Collaborate with sales leadership to develop and implement sales performance metrics and key performance indicators that drive the desired outcomes. Develop and communicate a clear vision of growth and profitability strategy that can be translated into concrete action plans by sales leaders Create and sustain the organizational actions needed and momentum to successfully execute plans Lead the thinking of the organization in identifying opportunity areas based on market needs, trends and competitive landscape that will guide current and future growth strategies The minimum requirements, skills and qualifications contained in this job description outline the core functions and requirements of the position and do not constitute an exhaustive listing of activities, duties, or responsibilities that may be required of or assigned to an employee in this position at the Company's discretion. Further, the ability to meet the minimum requirements and/or possession of the stated skills and qualifications does not imply or establish that an individual will be employed in this position. TRAVEL REQUIREMENTS: This position may require moderate business travel of 20% or more of the time. MINIMUM REQUIREMENTS AND QUALIFICATIONS: Bachelor's Degree 10+ years of medical device sales or sales support experience, most recently at a leadership level. Must have proven experience in operating as part of a leadership team that places high emphasis on collaborative decision-making and a high degree of accountability. Strong leadership skills, including the ability to set goals and provide positive and constructive feedback respectfully to build positive relationships and improve business results. Pay Transparency: A reasonable estimate of the annual base salary for this position is $125,000 - $200,000 + discretionary annual bonus. Pay ranges may vary by location. Valuing different backgrounds: LivaNova values equality and diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination. Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate's sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification. Notice to third party agencies: Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons posing as LivaNova recruiters or employees. The scammers may attempt to solicit confidential, personal information, such as a social security number, or your financial information. LivaNova will never ask for fees prior/during/after the application process, nor will we ask for banking details or personal financial information in return for the assurance of employment. If you are concerned that an offer of employment might be a scam or that the recruiter is not legitimate, please verify by searching for "See Open Jobs" on https://www.livanova.com/en-us/careers , and check that all recruitment emails come from an @livanova.com email address.

Posted 30+ days ago

S logo
Sedgwick Claims Management Services, Inc.Plano, TX
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Claims Team Lead Assistant- Liability- Irving or Plano, TX Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world's best brands? Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service. Leverage Sedgwick's broad, global network of experts to both learn from and to share your insights. Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career. Enjoy flexibility and autonomy in your daily work, your location, and your career path. Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs. ARE YOU AN IDEAL CANDIDATE? We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion. PRIMARY PURPOSEOF THE ROLE: To analyze complex or technically difficult general liability claims to determine benefits due; to work with high exposure liability claims involving litigation and rehabilitation; to ensure ongoing adjudication of claims within service expectations, industry best practices and specific client service requirements; to identify subrogation of claims and negotiate settlements; and to provide backup for team lead when out of the office. ESSENTIAL RESPONSIBILITIES MAY INCLUDE Analyzes and processes complex or technically difficult general liability claims by investigating and gathering information to determine the exposure on the claim; manages claims through well-developed action plans to an appropriate and timely resolution. Assesses liability and resolves claims within evaluation. Negotiates settlement of claims within designated authority. Calculates and assigns timely and appropriate reserves to claims; manages reserve adequacy through the life of the claim. Calculates and pays benefits due; approves and makes timely claim payments and adjustments; settles claims within designated authority level. Prepares necessary state filings within statutory limits. Manages the litigation process; ensures timely and cost effective claims resolution. Coordinates vendor referrals for additional investigation and/or litigation management. Uses appropriate cost containment techniques including strategic vendor partnerships to reduce overall cost of claims for our clients. Manages claim recoveries, including but not limited to subrogation, Second Injury Fund excess recoveries and Social Security and Medicare offsets. Reports claims to the excess carrier; responds to requests of directions in a professional and timely manner. Communicates claim activity and processing with the claimant and the client; maintains professional client relationships. Ensures claim files are properly documented and claims coding is correct. Refers cases as appropriate to supervisor and management. Leads team meetings and assigns accountability for follow-up items. Gathers important compliance/claims processing information to be presented at team meetings. Assists in interviews of adjusters, clerical staff and provides feedback to hiring manager. Provides limited assistance/support to team lead with monthly review of adjuster workloads; notes trends and suggests adjustments when necessary. May include up to (3) three direct reports. SUPERVISORY RESPONSIBILITIES Administers company personnel policies in all areas and follows company staffing standards and training recommendations. Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions. Provides support, guidance, leadership and motivation to promote maximum performance. QUALIFICATIONS & LICENSING Education/Licensing Bachelor's degree from an accredited college or university preferred. Professional certifications as applicable to line of business preferred. Five (5) years claims management or equivalent combination of education and experience required. TAKING CARE OF YOU Flexible Work Schedule Referral Incentive Program Opportunity to work from home Career development and promotional growth opportunities A diverse and comprehensive benefits offering including medical, dental vision, 401K on day 1 The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Posted 30+ days ago

Match Group logo
Match GroupDallas, TX
Know where you belong. Match Group, through its portfolio companies, is a leading provider of dating products available globally. Our portfolio of brands includes Tinder, Match, OkCupid, Hinge, PlentyOfFish, as well as a number of other brands, each designed to increase our users' likelihood of finding a meaningful connection. We're seeking a motivated and talented Corporate Paralegal to help us navigate through the myriad of corporate governance and public company reporting-related matters that we face around the world. This position will report to the VP, Corporate and Securities Counsel. This role is hybrid (in office Tuesday-Thursday) out of our Dallas, TX office. How you'll make an impact: Support compliance with U.S. securities laws, including contributing to, and reviewing, Section 16 filings as well as other reports filed with the Securities and Exchange Commission, such as proxy statements. Support shareholder meeting processes, including director and officer questionnaires. Support maintaining and implementing corporate governance practices and policies, including compliance with NASDAQ listing requirements. Collaborate with Treasury, Tax, Accounting, Human Resources, and other global teams to anticipate, implement and/or address subsidiary corporate governance matters in the U.S. and Americas. Anticipate, action and take ownership of U.S. and Americas subsidiary corporate governance matters, such as entity formation, dissolution and compliance, annual and other periodic regulatory filings, and subsidiary board and shareholder actions and meetings. Maintain corporate records of both our U.S. and non-U.S. entities, including director and officer information. Assist in the preparation and completion of corporate transactions, including capital markets transactions, mergers and acquisitions, restructuring projects, intercompany financings and related activities. Serve as a point of contact to other parts of the business, answering questions about various global entities. Coordinate signatures, notarizations, and legalization of various legal documents for matters in countries across the globe. Identify and implement improvements to current operations and workflows. We could be a match if you have: 8+ years of experience as a corporate paralegal, ideally at both a top-tier law firm and in-house at a public multinational company. A Bachelor's Degree, Paralegal Certificate or equivalent experience. Possess hands-on experience and in-depth knowledge of general legal concepts, terminology and principles related to U.S. public company reporting, including Section 16 reports and other types of SEC filings; and legal entity formation, dissolution and ongoing compliance, including charter documents, minutes, resolutions and annual filing requirements in the U.S. and internationally. Excellent attention to detail and organizational skills, and experience improving and streamlining processes. You possess a demonstrated ability to multitask, problem-solve, and complete complex projects in a fast‑paced environment with minimal supervision. Strong interpersonal skills with ability to work cross-functionally in a team setting with multiple stakeholders and outside advisors domestically and internationally. Strong sense of ownership and accountability. Proficient in DocuSign, Google Workspace, and Adobe Acrobat. Experience with online entity management platforms. What's the team like? The team is very collaborative and resourceful. Paralegals who succeed on this team are committed, dependable, energetic, adaptive to change and willing to go above and beyond. They think outside the box and are creative problem-solvers who help the team to improve workflows when appropriate. #LI-MG1 Why Match Group? Our mission is simple - to help people find love and happiness! We love our employees too and understand the importance of all life's milestones. Here are some of the benefits we are proud to offer: Mind & Body- Medical, mental health, and wellness benefits to support your overall health and well-being Financial Wellness- Competitive compensation, 100% employer match on 401k contributions up to 10% (cap at $10,000), as well as an employee stock purchase program to help you feel supported in your financial security Unplug- Generous PTO and 18 paid holidays so you can unplug Career- Annual training allowance for professional development and ERG membership opportunities and events so you feel connected and empowered in your work Family- Families come in all shapes and sizes so we offer 20 weeks of 100% paid parental leave, fertility, adoption, and child care resources, as well as pet insurance and discounts Company Gatherings- We host fun happy hours and company events where our employees get to know each other and build a sense of connection and belonging! We are proud to be an equal opportunity employer and we value the rich dynamics that diversity brings to our company. We do not discriminate on the basis of race, religion, color, creed, national origin, ancestry, disability, marital status, age, sexual orientation, sex (including pregnancy and sexual harassment), gender identity or expression, uniformed service or veteran status, genetic information, or any other legally protected characteristic. Period. If you require a reasonable accommodation to participate in the hiring process - such as during pre-employment testing or interviews - please indicate this by selecting "Yes" in the accommodation request field. We'll reach out to discuss your needs if you're selected for the interview stage. #MG

Posted 1 week ago

Archdiocese of San Antonio logo
Archdiocese of San AntonioSan Antonio, TX
Apply Job Type Full-time Description Employment Status: Full-Time FLSA Status: Non-Exempt (Hourly) Schedule: Monday- Friday 9 am- 6pm / 40 hours per week Reports to: Business Manager Paid Holidays/Holy Days 403b Retirement 401 (a) Pension Plan Medical, Dental, Vision, Life Employee Assistance Program Short-term/Long-term Disability Summary: The Administrative Assistant facilitates the efficient operation of the assigned department by performing a variety of clerical and administrative tasks. Position Responsibilities: Answers and transfers phone calls, screening when necessary. Maintains filing systems as assigned. Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed. Responds to and resolves administrative inquiries and questions. Coordinates and schedules meetings and appointments. Maintains office supplies and coordinates maintenance of office equipment. Maintains Sacramental Records. Proficient in Microsoft 365 (Word, Excel, Outlook, Teams). Strong communication, organization, and problem-solving abilities. Solution-oriented mindset and collaborative team approach. Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, others. Responsible for protecting the confidentiality of any information or material obtained in the service of the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information. Adherence to the Archdiocesan Code of Conduct and the Faith and Morals policy of the Catholic faith is mandatory. Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization. Performs other duties as assigned. Requirements Minimum Qualifications: Education: High school Diploma or equivalent Associate's degree preferred Experience: At least four (4) years' experience of working in an administrative role providing direct support Bilingual in Spanish and English License and Credentials: Reliable transportation Valid driver license Valid vehicle insurance Minimum Knowledge and Skills: Experience with computer software and Microsoft Office Applications; Must be detail oriented, organized, self-motivated, work well independently and on a team; Must have good written and verbal skills; Must have good critical thinking and problem solving skills. This is not necessarily an exhaustive list of all responsibilities, skills, duties or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise as needed. The Archdiocese of San Antonio is an Equal Opportunity Employer.

Posted 30+ days ago

Tractor Supply logo
Tractor SupplyJacksonville, TX
Overall Job Summary The Field Activity Support Team (FAST) Team Member is responsible for traveling to stores within an assigned district to own and execute "start to finish" variable tasks such as planograms, as well as provide support for other tasks including merchandise and fixture assembly, and the maintenance of all signage. The FAST Team Member will interact with customers and Team Members, while delivering a Legendary Customer Experience. Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams. Essential Duties and Responsibilities (Min 5%) As a FAST Team Member it is essential that you be available, flexible, adaptable and service-oriented, as you must be able to fulfill all of the following requirements: Maintain regular and predictable attendance. Work scheduled shifts and have the ability to work varied hours, days, nights, and overtime as dictated by business needs. Communicate proactively and regularly with District FAST Supervisor on work completion, issues, and offer solutions to overcome. Complete planograms and resets accurately and in a timely manner. Maintain visual merchandise standards. Perform store specific measurements. Complete store layout initiatives. Perform accurate cycle counts. Complete Tractor Way top cap process. Hang store signage. Assemble merchandise, fixtures and PDQs. Perform detailed recovery and review planogram integrity. Deliver on our promise of Legendary Customer Service through GURA: Greet the Customer. Uncover Customer's Needs & Wants. Recommend Product Solutions. Ask to Add Value & Appreciate the Customer. Ensure the customer has a Legendary shopping experience that differentiates from the competition. Provide peak coverage as needed (E.g., Day After Thanksgiving). FAST Team Members also may be required to perform other duties as assigned. Required Qualifications Experience: Prior retail and/or merchandising experience is required. Farming, ranching, pet/equine, or welding knowledge is preferred. Must be 18 years of age or older and possess a valid driver's license. Education: A high school diploma or equivalent is preferred, but not required. Regardless of education level, FAST Team Members must be able to read, write and count accurately. Preferred knowledge, skills or abilities Farming, ranching, pet/equine, or welding knowledge is strongly preferred. Strong communication and problem-solving skills. Basic computer skills. Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict. Must be self-directed and have the ability to complete assignments with little to no assistance. Working Conditions Working environment is favorable, generally working inside with moderate noise. Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours Traveling between store locations in your personal vehicle is required; often with long periods of time Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate. Physical Requirements Ability to travel as required in support of district needs. Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack). Ability to occasionally lift or reach merchandise overhead. Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders. Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area. Ability to constantly operate store equipment such as computer, cash register, and other store equipment. Ability to read, write, and count accurately to complete all documentation. Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers. Ability to handle and be in contact with birds/poultry. Ability to successfully complete all required training. Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18). Sitting Lifting up to 50 pounds Driving a vehicle Standing (not walking) Walking Kneeling/Stooping/Bending Reaching overhead Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store. Ability to move throughout the store for an entire shift. It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely. This position is non-sedentary. Disclaimer This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor. Company Info At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future. Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service. Please visit this link for more specific information about the benefits and leave policies applicable to the position you're applying for.

Posted 30+ days ago

JLL logo
JLLFort Worth, TX
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Company Overview JLL is a leading professional services firm that specializes in real estate and investment management. Our Customer Projects Team supports our client by managing complex customer agreements that facilitate new business development and operational efficiency across the rail network. Position Summary We are seeking a detail-oriented and customer-focused Customer Projects Manager to join our dynamic team supporting our client's new business initiatives. This role is critical in facilitating customer project agreements that enable rail-served industrial development, directly contributing to our client's revenue growth and customer satisfaction. Mission: Help customer project agreements move smoothly and quickly while maintaining the highest standards of accuracy and customer service. Target: Process customer agreements with an average cycle time of 5 days or less. Key Responsibilities Primary Functions: Agreement Processing & Management Review and validate Contract Preparation Requests (CPRs) from Economic Development team Analyze project requirements to determine appropriate agreement types Generate legal agreements using templates and ensure all required fields are accurately completed Coordinate exhibit preparation with external vendors Manage document protection, distribution, and version control throughout the process Customer Communication & Support Serve as primary point of contact for customers during agreement execution process Prepare and send professional correspondence Coordinate customer redline reviews and facilitate resolution with legal counsel and internal stakeholders Provide clear timeline expectations and proactive status updates Handle customer inquiries promptly and professionally Cross-Functional Coordination Collaborate with Economic Development, Legal, Risk Management, and other client departments Escalate complex issues appropriately while maintaining project momentum Facilitate insurance approval processes Coordinate with Outside Counsel for legal reviews and document revisions Secondary Functions: Quality Assurance & Compliance Verify all required approvals obtained before agreement generation Ensure accurate contract numbering and proper document routing Validate insurance compliance and certificate requirements Maintain detailed project documentation in Salesforce Process Improvement & Support Identify bottlenecks and suggest process improvements Assist in training new team members Participate in team meetings and continuous improvement initiatives Support development and maintenance of templates and procedures Required Qualifications Education & Experience Bachelor's degree in Business Administration, Real Estate, Legal Studies, or related field 5+ years real estate experience preferably with direct transaction background Experience with CRM systems (Salesforce preferred) and document management platforms Core Competencies Exceptional attention to detail with ability to manage multiple complex projects simultaneously Strong written and verbal communication skills for professional customer and stakeholder interactions Analytical thinking to evaluate project requirements and determine appropriate solutions Customer service orientation with commitment to exceeding expectations Technical proficiency in Microsoft Office Suite, particularly Excel and Word Professional Skills Process-oriented mindset with ability to follow detailed procedures while identifying improvement opportunities Collaboration skills to work effectively across multiple departments and external parties Problem-solving ability to resolve issues quickly while maintaining quality standards Time management skills to prioritize tasks and meet aggressive timelines Adaptability to handle changing priorities in fast-paced environment Preferred Qualifications Industry Knowledge Real estate and/or railway industry experience preferred Contract law or legal document experience beneficial Experience with DocuSign, Salesforce or similar platforms Work Environment Collaborative team setting with open communication and mutual support Fast-paced environment with emphasis on quality and customer service Technology-enabled workplace with modern systems and tools Professional development opportunities including training and skill building Performance Expectations Quantitative Metrics Average processing time: Maintain 5-day average cycle time for customer agreements Quality standards: Achieve 95% accuracy rate in document generation and processing Productivity: Manage 20-25 active projects simultaneously Qualitative Standards Professionalism: Represent JLL and our client with highest ethical and professional standards with responsiveness and transparency Teamwork: Collaborate and contribute positively to team culture Continuous improvement: Identify and implement process enhancements Knowledge sharing: Actively participate in training and mentoring activities Why Join Our Team? Impact & Purpose Directly contribute to our client's business growth and customer success Assist with economic development across communities served by rail transportation Work with Fortune 500 clients on multi-million dollar infrastructure projects Professional Environment Supportive team culture with emphasis on collaboration and growth Modern technology platforms and efficient processes Learning & Growth Development of specialized expertise in contract management and customer relations Networking opportunities with industry professionals and clients Foundation for career advancement in commercial real estate and business development JLL is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability status. Ready to join a team that values excellence, collaboration, and customer success? Apply today and help us continue delivering exceptional service to our railway industry partners! Location: On-site -Fort Worth, TX If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Accepting applications on an ongoing basis until candidate identified.

Posted 30+ days ago

Marsh & McLennan Companies, Inc. logo
Marsh & McLennan Companies, Inc.Lubbock, TX
Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Solutions Architect at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As a Solutions Architect on the MMA Enterprise Architecture Team, you will collaborate with Technology and Business partners to design and communicate solutions using packaged solutions, cloud services, and custom development. In this role, you will be responsible for generating and providing feedback on Architecture Documents, delivering them to Architecture Review Board. You will guide and empower teams to ensure adherence to standards and security within domains like enterprise applications, web applications, microservices, and application containerization. Staying updated with the latest technologies, you will share knowledge across teams and evaluate vendor products. Your role as a Solutions Architect is crucial in driving technology solutions in alignment with business objectives. Our future colleague. We'd love to meet you if your professional track record includes these skills: Demonstrated ability to design solutions and effectively communicate them through standard methods, including logical component diagrams, integration diagrams, and deployment diagrams. The ability to evaluate new technologies, frameworks, and tools to assess their suitability for solving specific business problems and meeting project requirements. Knowledge and experience of all phases of the SDLC and full lifecycle implementations using traditional waterfall / iterative and more modern agile methodologies. Experience working and communicating with both business and technical stakeholders at varying levels of seniority and understanding. Experience in developing software solutions utilizing various technology stacks and methodologies, including Nodejs, Angular, React, PostgreSQL, Kubernetes Containerization, JSON and Rest Web Services Proficiency in cloud platforms such as AWS, Azure, or Google Cloud, including knowledge of cloud architecture, services, and deployment models. Familiarity with DevOps practices, including continuous integration, continuous delivery, and infrastructure automation, to enable efficient solution deployment and management. Understanding of security principles, data protection, and compliance requirements to design secure and compliant solutions. Hands-on experience with identifying and resolving complex technical issues, as well as providing guidance to technical teams in troubleshooting and problem-solving. These additional qualifications are a plus, but not required to apply: Bachelor's degree in computer science or a related field. Insurance or Finance Industry related knowledge TOGAF Enterprise Architecture Certification We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Full Time Remote Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw Follow us on social media to meet our colleagues and see what makes us tick: https://www.instagram.com/lifeatmma/ https://www.facebook.com/LifeatMMA https://twitter.com/LifeatMMA https://www.linkedin.com/company/marsh-mclennan-agency/ Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. The applicable base salary range for this role is $92,200 to $161,300. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs. Applications will be accepted until: September 26, 2025

Posted 2 weeks ago

University Federal Credit Union logo

Temp Contact Center Representative (Spanish)

University Federal Credit UnionAustin, TX

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Job Description

Job Title: Contact Center Representative (Spanish)

Job Summary

The Member Services Representative I (MSR I) serves as the primary point of contact for Member inquiries by telephone utilizing a computerized system. As part of the UFCU Bilingual Talent Pathway Program in partnership with Austin Community College (ACC), this role focuses on delivering exceptional service to our diverse membership, including primarily Spanish-speaking Members.

The MSR I responds to a high volume of calls, assisting Members with routine requests under direct supervision. They effectively ask appropriate questions to understand Member needs, communicate solutions, and resolve issues promptly. This position combines professional development opportunities with a structured work schedule designed to meet Member needs while accommodating academic commitments. The role requires at least 50% in-person work at our Headquarters location in Austin and working Monday-Friday, 8 a.m.-5:30 p.m., and every other Saturday, 10 a.m.-2 p.m.

Essential Functions (What you do)

  • Provide an excellent Member experience by:
  • Completing requests including but not limited to account inquiries, fund transfers, debit and credit card inquiries and transactions, and assisting with fraud cases.
  • Asking appropriate questions to determine Member needs and identify solutions.
  • Ensuring adherence to defined quality management guidelines for each Member interaction.
  • Work effectively as part of the team in meeting assigned metrics, including service level requirements, AUX and hold times, to ensure optimal answering and service for all Members.
  • Collaborate with other departments to provide Members with solutions beyond your expertise.
  • Answer all calls demonstrating strong professional telephone etiquette.
  • Participate in training focused on Spanish-language communication, customer service best practices, and UFCU operational systems.
  • Adhere to all company policies, procedures, and business ethics codes.
  • Complete required regulatory training as assigned.
  • Maintain strict adherence to all laws, rules, regulations, and internal controls specific to your role, including but not limited to the Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC, and Fair Lending regulations.

Knowledge/Skills/Abilities (What you know)

  • Effective phone communication skills, with a strong focus on Spanish fluency for Member interactions and basic English comprehension to navigate internal systems and training materials.
  • Strong verbal and written communication skills in Spanish; ability to use English as needed for internal operations and collaboration.
  • Ability to demonstrate excellent teamwork skills and contribute to team success by treating others with respect, courtesy, and displaying a "what can I do to help?" attitude.
  • Strong organizational and time management skills.
  • Strong attention to detail.
  • Ability to multi-task, including navigating between computer applications while speaking with Members on the phone.
  • Proficient in a Windows environment, with the ability to operate office equipment.
  • Ability to work independently with direct supervision as necessary and exercise judgment, logic, integrity, and initiative.
  • Ability to maintain confidentiality.

Experience

Minimum Requirements (Must have)

  • High school diploma or equivalent.
  • At least one (1) year of customer service experience (call center experience is not required).
  • Enrollment at Austin Community College (ACC) as a part-time student or higher.
  • Language Proficiency:
  • Spanish: Business-level fluency (Level 10 on the ALTA Language Proficiency Scale).
  • English: Basic comprehension (Level 6 on the ALTA Language Proficiency Scale).
  • Candidates must pass both the Spanish and English ALTA Language Proficiency exams to be considered for the role.
  • One (1) year of effectively using multiple computer programs simultaneously.
  • Demonstrated timely, consistent job attendance history.
  • Must be bondable.

Preferred Requirements (Nice to have)

  • Previous experience in a bilingual customer service role.
  • Familiarity with serving diverse communities or Spanish-speaking populations.
  • Credit union experience.
  • Knowledge of credit union products and services, policies, procedures, laws, and regulations.

Work Schedule (What to expect)

This position requires a structured work schedule designed to meet Member needs while accommodating academic priorities. Candidates must be available to work Monday-Friday, 8 a.m.-5:30 p.m., and every other Saturday, 10 a.m.-2 p.m.

Things You Need to Know Before You Apply

Physical Demands:

  • Frequent sitting.
  • Use of hands to handle or feel.
  • Extensive use of the telephone and computer, requiring close vision and the ability to adjust focus.

Work Environment:

  • Requires working at UFCU Plaza in Austin, Texas, for at least 50% of scheduled hours.
  • Periodically requires an adjusted work schedule, overtime, or evening/weekend hours.

Things You Need to Know Before You Apply

Physical Demands

The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent

  • Sitting
  • Use of hands to finger, handle or feel
  • Use of hands and arms to reach
  • Extensive use of the telephone, requiring the ability to effectively listen and accurately explain
  • Complex information
  • Extensive use of the computer, requiring the specific vision abilities including close vision, distance
  • vision, peripheral vision, and the ability to adjust focus

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This position requires working frequently at UFCU Plaza in Austin, Texas.
  • This position may involve periodic stressful conditions
  • May occasionally require an adjusted work schedule, overtime, and evening/weekend hours
  • Frequent computer uses at a workstation up to two hours at a time
  • The noise level in the work environment is usually loud

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