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The General Manager (GM) at Miss J’s Café is responsible for overseeing the day-to-day operations of the café, ensuring smooth and efficient service, and maintaining a positive, productive environment for both staff and customers. The GM will be tasked with driving the overall success of the business, including managing staff, inventory, customer satisfaction, and financial performance.

Key Responsibilities:

1. Leadership & Team Management:
• Lead, train, and motivate café staff, including chefs, servers, and other personnel.
• Foster a positive and collaborative work environment to ensure high morale and productivity.
• Schedule and supervise staff shifts to ensure proper coverage.
• Handle hiring, onboarding, and staff development to ensure a high standard of service.
3. Operations Management:
• Oversee daily operations, ensuring that the café runs smoothly, efficiently, and in accordance with safety and hygiene standards.
• Ensure consistent product quality and presentation.
• Maintain high levels of customer service and ensure that guests have a positive experience.
• Manage inventory, ordering supplies, and ensuring proper stock levels are maintained.
• Coordinate with the kitchen to ensure timely food preparation and service.
5. Financial Management:
• Monitor and control costs, including labor, food, and beverage expenses, to maintain profitability.
• Prepare and manage the café’s budget and financial goals.
• Analyze financial reports and use data to make informed decisions.
• Assist in pricing strategies and promotions to optimize revenue.
7. Customer Experience:
• Ensure that customer complaints and concerns are addressed promptly and professionally.
• Encourage customer loyalty through excellent service and a welcoming atmosphere.
• Engage with customers to gather feedback and continuously improve the café’s offerings and service.
9. Marketing & Promotion:
• Collaborate on marketing strategies to drive business growth and increase customer traffic.
• Organize and participate in events, promotions, and special initiatives to boost visibility and sales.
• Manage social media accounts and online presence, responding to reviews and engaging with the community.
11. Compliance & Safety:
• Ensure the café complies with all health and safety regulations, including food safety standards.
• Oversee the proper handling of food and beverage products to maintain a safe environment for customers and staff.
• Manage and maintain health, safety, and sanitation procedures.
13. Administrative Duties:
• Handle payroll, accounting, and employee records.
• Prepare reports for ownership regarding performance, finances, and operational needs.
• Maintain a clean and organized café environment.

Skills and Qualifications:

• Proven experience as a General Manager or similar managerial role in the foodservice industry.
• Strong leadership, organizational, and problem-solving skills.
• Exceptional customer service skills with a passion for delivering excellent guest experiences.
• Ability to manage financials, analyze reports, and make data-driven decisions.
• Knowledge of food safety, inventory management, and general café operations.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends, as required.
• Proficiency in POS systems, scheduling software, and Microsoft Office.

Education & Experience:

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred.
• 5+ years of experience in the food and beverage industry, with at least 2 years in a managerial position.