Operations Management Jobs 2026 (Now Hiring) – Smart Auto Apply

Responsibilities

• Facilitate ITOM-focused discovery workshops to understand client infrastructure, service mapping needs, event management processes, and CMDB maturity
• Define and communicate a clear ITOM vision and roadmap, aligning ServiceNow capabilities (Discovery, Service Mapping, Event Management, CMDB) with client business and operational objectives
• Own and manage the ITOM product backlog, prioritizing features such as infrastructure discovery, service mapping, event correlation, and CMDB data quality improvements
• Collaborate with stakeholders to identify dependencies across ITOM modules (e.g., Discovery → CMDB → Event Management) and drive logical implementation sequencing
• Act as a strategic advisor to optimize IT operations through automation, visibility, and service health insights
• Lead sprint planning, backlog refinement, and reviews with a focus on iterative ITOM capability delivery
• Analyze existing infrastructure and operational processes to identify opportunities for monitoring optimization, event reduction, and improved service visibility
• Serve as the primary liaison between technical teams and business stakeholders, ensuring alignment on ITOM strategy, architecture, and outcomes
• Drive stakeholder buy-in for CMDB governance, data models, and operational workflows
• Ensure delivery of scalable solutions that support cloud, hybrid infrastructure, and modern monitoring ecosystems

Required Qualifications

• 5–7 years of ServiceNow experience, including ServiceNow Administrator Certification
• Hands-on experience implementing and supporting ServiceNow ITOM modules (Discovery, CMDB, Service Mapping, Event Management)
• Experience as a Business Analyst or Systems Analyst supporting ITOM implementations and operational improvements
• 3–5 years of client-facing experience in a consulting or advisory role, with strong stakeholder management skills
• 3+ years working in Agile environments (Scrum, SAFe), preferably delivering ServiceNow or ITOM solutions
• Strong understanding of infrastructure environments (on-prem, cloud, hybrid) and how they relate to ServiceNow ITOM
• Proven experience with CMDB design, data modeling, governance, and data quality management
• Experience with event correlation, monitoring tools integration, and operational intelligence concepts
• Demonstrated ability to perform business and technical requirements analysis, process mapping, and solution design
• Strong knowledge of ITIL/ITSM principles, especially as they relate to IT operations and service visibility

Preferred Qualifications

• ITIL Foundation Certification
• ServiceNow ITOM-specific certifications (e.g., Discovery, Service Mapping, or Event Management)
• Experience integrating ServiceNow with monitoring and observability tools (e.g., SolarWinds, Dynatrace, Splunk, etc.)
• Familiarity with AIOps, event correlation strategies, and operational analytics
• Knowledge of cloud platforms such as AWS, Azure, or GCP in the context of ITOM
• Understanding of DevOps practices and their intersection with IT operations and monitoring
• Experience with frameworks such as COBIT, LeanIT, or enterprise architecture methodologies