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T logo
TrabaNew York City, NY

$150,000 - $300,000 / year

About Traba Traba's mission is to empower businesses and workers to reach their full productivity and potential. As a technology company, we are revolutionizing the staffing industry by connecting light industrial businesses with reliable talent, providing workers with flexible and meaningful opportunities. We're proud to be backed by world-class investors like Founders Fund, Khosla Ventures, and General Catalyst. About the Role We are seeking a strategic and results-oriented Senior Manager to lead our Strategy & Operations team focused on our Customer audience, Light Industrial businesses. You will be at the forefront of growing revenue for the company and spearhead the development and execution of operational strategies aimed at optimizing customer satisfaction, retention, and growth. You will work collaboratively with cross-functional teams, including Product, Engineering, Marketing, Growth, and Operations, to design and implement scalable processes and playbooks that drive customer growth & success. This position requires a combination of leadership, strategic thinking, and hands-on operational execution. Responsibilities Strategic Planning & Execution: Define and implement the strategy for Customer Strategy & Operations teams. Collaborate with key stakeholders to align the team's objectives with Traba's overall business goals. Operational Excellence: Own the optimization of customer related processes to ensure high levels of client satisfaction, retention, and upsell opportunities. Cross-functional Collaboration: Work closely with Product, Growth, Engineering, and Operations teams to identify customer pain points and deliver solutions that enhance the customer experience. Team Leadership & Development: Lead and mentor a growing team of individual contributors and people managers within the Strategy & Operations Associates. Provide ongoing guidance, foster a culture of continuous improvement, and promote professional growth at all levels. Data-Driven Decisions: Leverage analytics to measure customer success KPIs, identify trends, and guide the team toward achieving operational targets. Customer-Centric Strategy: Ensure that customer feedback is captured and acted upon, leading efforts to improve the overall customer journey and reduce churn. Project Management: Lead high-impact projects aimed at improving team efficiency, customer experience, and retention. This may include product launches, process improvements, and systems integrations. Onboarding & Growth: Oversee the seamless onboarding process for new clients, ensuring they experience immediate value from Traba's services. Ensure the continued growth of existing accounts through a proactive approach to relationship management. What You'll Need Experience: 7+ years in operations, strategy, account management, or customer success, with at least 3+ years in a leadership role AND Previous experience in tech, marketplace, or startup environment. Proven Leadership: Demonstrated ability to build and lead high-performing teams, coach team members, and manage cross-functional initiatives. Customer Success Expertise: Strong understanding of customer success methodologies, including onboarding, retention strategies, and building long-term customer relationships. Analytical & Strategic Mindset: Ability to develop data-driven strategies and measure success against KPIs. Proficiency in tools like Excel and SQL is a plus. Communication Skills: Excellent communication skills, with the ability to influence stakeholders at all levels and clearly convey complex ideas. Growth-Oriented: A passion for scaling businesses, building teams, and improving operational processes. Bonus Points Experience with product or engineering teams to develop customer-facing solutions. Knowledge of no-code tools like Retool or platforms for customer engagement. Familiarity with Account Management tools (Salesforce, Gainsight, etc.). Benefits Start-up equity Competitive salary 100% paid health, dental, and vision coverage ️ Free meals and snacks in the office Commuter benefits Gympass benefit ✚✚ Additional: One Medical membership, Gympass, HSA via Optum, Talkspace, HealthAdvocate, Teledoc Health Salary Range The total compensation (cash + equity) range for this role is $150,000 - $300,000, based on market data and the scope of responsibilities. For exceptionally qualified candidates, we're open to adjusting compensation accordingly. We offer a highly competitive equity package designed to ensure you share meaningfully in the long-term success and upside of the business. Equal Opportunity Employer Traba is committed to fostering a diverse and inclusive workplace. We evaluate applicants without regard to race, color, religion, gender, sexual orientation, gender identity, age, marital status, disability, veteran status, or any other characteristic protected by law. Our Values Dream Big- We create a bold direction and a vision that inspires. Olympian's Work Ethic- We put everything we have into our work, striving for excellence. Growth Mindset- We tackle challenges head-on, learn from failures, and keep improving. Customer Obsession- We go the extra mile to solve customer problems and deliver exceptional service.

Posted 30+ days ago

Gatik logo
GatikMountain View, CA

$40 - $65 / hour

Who we are Gatik, the leader in autonomous middle-mile logistics, is revolutionizing the B2B supply chain with its autonomous transportation-as-a-service (ATaaS) solution and prioritizing safe, consistent deliveries while streamlining freight movement by reducing congestion. The company focuses on short-haul, B2B logistics for Fortune 500 retailers and in 2021 launched the world's first fully driverless commercial transportation service with Walmart. Gatik's Class 3-7 autonomous trucks are commercially deployed across major markets, including Texas, Arkansas, and Ontario, Canada, driving innovation in freight transportation. The company's proprietary Level 4 autonomous technology, Gatik Carrier, is custom-built to transport freight safely and efficiently between pick-up and drop-off locations on the middle mile. With robust capabilities in both highway and urban environments, Gatik Carrier serves as an all-encompassing solution that integrates advanced software and hardware powering the fleet, facilitating effortless integration into customers' logistics operations. About the role We're looking for a skilled and mission-driven Operations Recruiter to join our Fleet Operations team and help scale Gatik's Autonomous Vehicle Operator (AVO) workforce. In this role, you'll lead full-cycle, high-volume recruitment focused on hiring Class 3-7 commercial vehicle drivers. You will collaborate closely with Fleet Operations, Talent Acquisition, and third-party vendors to attract, assess, and hire top-tier candidates who meet both regulatory and company standards. This is a high-impact role, ideal for someone who thrives in fast-paced environments and is passionate about operational excellence and talent delivery. This role is onsite at our Mountain View, CA office! What you'll do Own and manage full-cycle recruiting for Autonomous Vehicle Operators (AVOs), from sourcing and screening to offer and onboarding. Partner with Fleet Operations and external vendors to meet hiring goals and timelines. Pre-screen candidates to ensure compliance with FMCSA and DOT regulations. Promote the benefits of joining Gatik's AVO program to potential candidates via calls, outreach, and relationship building. Process and track candidates through the Applicant Tracking System (ATS). Coordinate background checks, MVR reviews, drug screens, DOT physicals, and other compliance-related evaluations. Oversee logistics for candidate interviews, onboarding, orientation, and road tests. Analyze data to refine and optimize the recruiting and interview process. Collaborate with vendors on sourcing strategy, pipeline development, and process improvement. Support onboarding of contract hires, including Day 1 logistics. Serve as a brand ambassador, promoting Gatik's mission, values, and culture. Leverage creative sourcing techniques to attract top-tier candidates. What we're looking for 3+ years of experience in high-volume recruiting, ideally within transportation, logistics, or fleet operations. Strong understanding of DOT and FMCSA compliance requirements. Proven success managing multiple requisitions and meeting aggressive hiring targets. Exceptional communication and interpersonal skills with a consultative, relationship-first approach. Highly organized, detail-oriented, and self-motivated, with a strong sense of ownership. Experience working with applicant tracking systems (e.g., Greenhouse, Lever, or similar). Prior experience supporting both direct and contract hiring preferred. BA/BS degree or equivalent practical experience. Start-up or scaling environment experience is a plus. Salary Range - $40/hr - $65/hr More about Gatik Founded in 2017 by experts in autonomous vehicle technology, Gatik has rapidly expanded its presence to Mountain View, Dallas-Fort Worth, Arkansas, and Toronto. As the first and only company to achieve fully driverless middle-mile commercial deliveries, Gatik holds a unique and defensible position in the AV industry, with a clear trajectory toward sustainable growth and profitability. We have delivered complete, proprietary AV technology - an integration of software and hardware - to enable earlier successes for our clients in constrained Level 4 autonomy. By choosing the middle mile - with defined point-to-point delivery, we have simplified some of the more complex AV challenges, enabling us to achieve full autonomy ahead of competitors. Given extensive knowledge of Gatik's well-defined, fixed route ODDs and hybrid architecture, we are able to hyper-optimize our models with exponentially less data, establish gate-keeping mechanisms to maintain explainability, and ensure continued safety of the system for unmanned operations. Visit us at Gatik for more company information and Careers at Gatik for more open roles. Notable News Forbes: Forget robotaxis. Upstart Gatik sees middle-mile deliveries as the path to profitable AVs Tech Brew: Gatik AI exec unpacks the regulations that could shape the AV industry Business Wire: Gatik Paves the Way for Safe Driverless Operations ('Freight-Only') at Scale with Industry-First Third-Party Safety Assessment Framework Auto Futures: Autonomous Trucking Group Gatik Secures Investment From NIPPON EXPRESS HOLDINGS Automotive News: Gatik foresees hundreds of self-driving trucks on road soon, and that's just the beginning Forbes: Isuzu And Gatik Go All In To Scale Up Driverless Freight Services Bloomberg: Autonomous Vehicle Startup Takes Off by Picking Off Easier Routes Reuters: Driverless vehicles on limited routes bump along despite US robotaxi scrutiny Taking care of our team At Gatik, we connect people of extraordinary talent and experience to an opportunity to create a more resilient supply chain and contribute to our environment's sustainability. We are diverse in our backgrounds and perspectives yet united by a bold vision and shared commitment to our values. Our culture emphasizes the importance of collaboration, respect and agility. We at Gatik strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that together we can do great things. We are committed to an inclusive and diverse team. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

Posted 30+ days ago

Rocket Lab USA logo
Rocket Lab USAStennis Space Center, MS
ABOUT ROCKET LAB Rocket Lab is an end-to-end space company delivering responsive launch services, complete spacecraft design and manufacturing, payloads, satellite components, and more - all with the goal of opening access space. The rockets and satellites we build, and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has become the second most frequently launched U.S. rocket annually and has delivered more than 230 satellites to orbit, all while we work to develop Neutron, our upcoming medium-lift, reusable launch vehicle for larger constellation deployment. Our Space Systems business designs and builds our extensive line of satellites, payloads, and their components, including spacecraft that have been selected to support NASA missions to the Moon and Mars and components used on the James Webb Space Telescope. NEUTRON Neutron is a medium lift launch vehicle capable of delivering the mega constellations of tomorrow, high assurance payloads, and human spaceflight. As a highly reusable launch platform, Neutron will deliver a highly cost-effective and reliable launch solution leveraging Rocket Lab's proven execution history with the Electron program. TEST OPERATIONS ENGINEER Based out of Rocket Lab's Test Facility at Stennis Space Center in Mississippi, the Test Operations Engineer is responsible for activation and operations of critical test facilities to support the Archimedes rocket engine and the Neutron launch vehicle. You will collaborate closely with Engine and Vehicle Propulsion groups to develop test procedures and test sequencing requirements. You will be responsible for configuration, checkout and operations of the engine hot fire facility and associated support infrastructure. Your work will require technical discipline and expertise in mechanical systems but also in monitoring instrumentation and command and control systems. You must be responsible for safety of you and those around you. You may be asked to directly support engine hardware and engine checkout operations. You will become skilled in Test Operations roles and be expected to work independently in support of the overall test facility design, build, activation, and engine test efforts. Note: This position can be hired as a Level II or Senior Engineer I. WHAT YOU'LL GET TO DO: Perform facility test operations on console while maintaining situational awareness and constant communication with others involved in the test activity Both lead and be part of a team of technicians and engineers who setup and operate the test facility Conduct test operations safely and ensure the quality and integrity of data is maintained Perform troubleshooting to resolve facility and test operations issues Work to plan and optimize checkout, processing, testing and post test operations Collaborate with Archimedes engine and Neutron vehicle design teams to prepare and perform tests on key engine and stage hardware Work hand in hand with the GSE teams to complete design, build, installation and checkout of facility systems This includes helping maintain. cleanliness and integrity of systems, ensuring proper checkouts are performed, and data acquisition systems are properly calibrated YOU'LL BRING THESE QUALIFICATIONS AS AN ENGINEER II: Bachelor's degree in mechanical, aerospace, or electrical engineering; or other technical discipline 2+ years experience operating rocket engine test stands or launch complexes YOU'LL BRING THESE QUALIFICATIONS AS A SENIOR ENGINEER I: Bachelor's degree in mechanical, aerospace, or electrical engineering; or other technical discipline 5+ years experience operating rocket engine test stands or launch complexes THESE QUALIFICATIONS WOULD BE NICE TO HAVE: Broad general background in your engineering discipline with ability to design systems and develop computer tools for automation or analysis Experience operating facilities for liquid oxygen and liquid methane Background that demonstrates personal development which might include pilot training, scouting, sports teams especially any leadership roles in those activities Working knowledge of computer networks and IT infrastructure Demonstrated experience working with various disciplines, fabricators and suppliers to achieve on-time project execution Ability to remain unfazed by ambiguity or changes in strategic direction while maintaining a positive attitude and being self-actualized and self-guided ADDITIONAL REQUIREMENTS: Ability to travel and communicate outside of work hours Must be able to work extended hours and/or weekends as needed Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus Regularly required to sit, use hands and fingers, operate computer keyboard and controls, and communicate verbally and in writing Must be physically able to commute to buildings Occasional exposure to dust, fumes and moderate levels of noise Ability to work extended hours or weekends as needed for mission critical deadlines WHAT TO EXPECT We're on a mission to unlock the potential of space to improve life on Earth, but that's not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work and out-pace. We pride ourselves on having each other's backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way. Important information: FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here. Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at g.biow@rocketlabusa.com.This dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days. FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY: For security reasons background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations. Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality. For more information on these Regulations, click here ITAR Regulations.

Posted 30+ days ago

Norfolk Dedham logo
Norfolk DedhamDedham, MA

$125,000 - $145,000 / year

Salary Pay Range - $125,000 - 145,000 Overview N&D Project Leaders are subject matter experts and analytically driven technicians. They are responsible for opportunity identification, definition, analysis, design, execution, and success metrics associated with a wide variety of projects and initiatives driven by The Company's key strategic objectives and evolving departmental/functional needs. Project Leaders leverage a wide variety of delivery resources, including internal and external Application Development resources and third parties associated with key integration and solution providers. The Project Leader responsible for Internal Operations, Underwriting and Service Ops has a singular focus on the continuous improvement and optimization of processes related to the policy and underwriting lifecycle, including but not limited to accept/refer/decline frameworks, inspection and risk appetite management, inquiry triage and management, workflow, automation, and Artificial intelligence integrations. Responsibilities IT Project Management Technical and functional requirement definition Design and optimization Project plan development; ticket/task definition and tracking Coordination of business, technical, and QA resources toward successful completion Successful delivery and implementation Communication: This position requires a great deal of technical and business-oriented communication, verbal and written. Ability to synthesize solutions and collaborate with partners to drive great outcomes Metric-driven, measurable approach to project prioritization and success factors Successful utilization of internal and vendor partner solutions and integrations Qualifications 15 or more years of subject matter experience in Underwriting and Service Operations or equivalent fields. Relevant project management, application delivery, and process improvement experience in an P&C underwriting environment Proven skillsets around qualitative and quantitative decision making, technical delivery Experience with SQL as well as project management platforms such as Jira The ability to gain cooperation & influence outcomes without direct authority Excellent written and verbal communication skills

Posted 30+ days ago

Artisan Partners logo
Artisan PartnersMilwaukee, WI
Artisan Partners is seeking a Middle Office Operations Associate to be part of the team which handles post-trade administration supporting equity and derivative trading, among other responsibilities. The Associate will be primarily responsible for post-trade processing, exception handling, trade break and fail management, issue escalation and resolution for global trading markets. This position will interact with internal resources including traders, technical liaisons, and senior management. This role will primarily support and align to the firm's equity strategies while having opportunities to support the firm's growth in private investments and derivatives processing. Responsibilities The candidate is expected to: Own post-execution processing for securities transactions; match, affirm, and confirm with custodians, administrators, and executing brokers Monitor end-to-end trade flows (transmission, receipt, acknowledgements); investigate data quality issues and drive timely resolution and escalation Manage trade breaks and fails: identify root cause, coordinate with counterparties, and implement corrective actions to reduce repeat incidents Oversee FX processing for trade and portfolio cash needs; ensure accurate booking, confirmation, and settlement Maintain reference data and settlement parameters (fees, cycles, broker/custodian attributes) to enable STP Validate books & records by ensuring counterparties reflect matching trade details and settlement instructions Document controls and procedures to support compliance with market regulations and internal policies Support conversions & registrations-public equities (e.g., local ADR): coordinate with custodians, align timing/costs with trading, and ensure proper accounting treatment and restriction handling Support private investments: coordinate with custodians and prime brokers; track upcoming activities and ensure timely recording and conversion to freely tradable shares Partner on process improvement with Operations Technology to surface control enhancements, automation opportunities, and data quality checks Qualifications The successful candidate will possess strong analytical skills and attention to detail. Additionally, the ideal candidate will possess: 3-5 years of investment management or sell-side middle/back-office experience in an operational or trade-processing capacity Bachelor's degree in finance, economics, business, or related field In-depth knowledge of securities operations and global post-trade processes; exposure to derivatives a plus Demonstrated attention to detail, ownership mindset, and strong client service orientation Clear communicator, written and verbal; effective coordination with internal and external stakeholders Highly organized, proactive, and reliable in fast-paced environments. Proficiency with Microsoft 365 (especially Excel); experience with Power Apps or Power Automate is a plus Experience with OMS/EMS (e.g., Charles River, Aladdin), trade matching platforms, portfolio/investment accounting systems, and security master/reference data preferred Privacy Notice for California Applicants Artisan Partners Limited Partnership is an equal opportunity employer. Artisan Partners does not discriminate on the basis of race, religion, color, national origin, gender, age, disability, marital status, sexual orientation or any other characteristic protected under applicable law. All employment decisions are made on the basis of qualifications, merit and business need. #LI-Hybrid/span>

Posted 1 week ago

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DHL (Deutsche Post)De Kalb, IL

$85,000 - $100,000 / year

Senior Operations Manager (Operations Manager I) The Sr. Operations Manager (Operations Manager I) role has a national salary range of $85,000 - $100,000. For roles within California and Washington the range is 85,000 to $110,000. DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan, 401K and a generous PTO policy. As a Senior Operations Manager (Operations Manager I) at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management - you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics. With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space. Job Description Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging. Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency. Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization. Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts. Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork. Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements. Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations. Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction. Required Education and Experience Bachelor's degree or equivalent experience, preferred. 1+ years logistics industry experience, required. 2+ years of experience in a supervisory or management role, required. Experience with P&L management, objective setting, and project management, preferred. Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. Our Organization is an equal opportunity employer. #LI-Onsite ","title

Posted 2 weeks ago

Dealer eProcess logo
Dealer eProcessLisle, IL
Maintain daily operations of the revenue engine: ensure clean data, reliable routing, responsive CRM support, and accurate product records, allowing frontline teams to sell and serve seamlessly. Mission Be the hands-on owner of CRM health and user enablement—fix the data, clear blockers, and make the process the easiest way to work. Core Responsibilities CRM Support & Administration Triage user tickets (access, views, lists, reports, automations) and close within SLA. Build/maintain Saved Views, lists, dashboards , and routine workflow updates. Data Hygiene Execution Daily sweeps for duplicates, missing required fields, and unassociated documents. Maintain product mix accuracy (current and historical) on Company records; Routing & Safety Nets Monitor lead routing , response timers, and escalation rules; keep one-sequence-per-contact guardrail intact. Resolve ownership conflicts quickly and document outcomes. Release Enablement Prepare release notes and quickstart guides when processes or fields change. Run short Looms or office hours for user adoption. Quality Assurance Spot-check key processes (e.g., MQL handling, handoff completeness, save-motion triggers) and log defects for fix. Decision Rights Can merge records , correct field values, and update associations following policy. Can unenroll contacts from conflicting sequences and reassign per routing rules. Recommends (but does not approve) changes to lifecycle/definitions. Success Measures (examples) Ticket SLA: % of CRM tickets resolved on time; user CSAT. Data Health: duplicate rate, field completeness, doc association accuracy. Process Integrity: % of MQLs handled within SLA; collision attempts resolved; routing errors per 1,000 leads. Enablement: adoption of new views/workflows; release-note open rates. Collaboration Map Works daily with Sales, Marketing, CS managers, and the Head of RevOps. Coordinates with BI/IT on integrations; with Finance for quote/contract alignment. Qualifications 1 to 3 years of experience in CRM administration or support (HubSpot experience preferred). Strong attention to detail, a service-oriented mindset, and clear written communication skills. Comfortable working with spreadsheets, quality assurance checklists, and light automation tasks. Flexible and able to manage multiple projects and tasks simultaneously. 1 to 3 years of experience with G Suite is required. A general understanding of core principles of data governance is required. Powered by JazzHR

Posted 1 day ago

Marsh McLennan logo
Marsh McLennanGolden Valley, Minnesota

$63,100 - $117,500 / year

Company: Marsh McLennan Agency Description: Operations Specialist – Operations Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Operations Specialist at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Operations Specialist on the Operations team, you’ll work in partnership with the VP of Operations to support MMA’s overall operations. This role takes a collaborative approach to ensuring that our business processes align with our regulatory standards, internal process and operational best practices. You’ll have the opportunity to partner with compliance, legal and regional operations to help support our growing business. Our future colleague. We’d love to meet you if your professional track record includes these skills: Bachelor's degree in Data Science or related field 2-5 years’ experience in data analytics role Must be able to understand and work across different types of data including, spreadsheets, CSV files, and text files Strong experience working with MS Excel, including pivot tables & reporting, vlookup, conditional formatting, index/match, macros, power query Strong project management, organization, and self-motivation skills Excellent verbal and written communication skills and the ability to communicate clearly to both technical and non-technical audiences Ability to work independently as well as part of a team Strong research and analytical skills Must be able to work on multiple assignments, under moderate stress levels Customer Focus and Teamwork These additional qualifications are a plus, but not required to apply: Knowledge of the insurance industry preferable We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Hybrid work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check out our website or flip through our recruiting brochure . Follow us on social media to meet our colleagues and see what makes us tick: Instagram Facebook X LinkedIn Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #MMAUMW #LI-Hybrid The applicable base salary range for this role is $63,100 to $117,500.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Posted 1 week ago

T logo
TrabaNew York City, New York

$115,000 - $180,000 / year

Traba’s mission is to empower businesses and workers to reach their full productivity and potential. Traba is a technology company that is revolutionizing the broken staffing industry through a marketplace that connects light industrial businesses with reliable talent while providing workers with flexible and meaningful opportunities. By connecting both, new levels of productivity, earning potential, and avenues for growth are unlocked. We’re proud to be backed by the world’s best investors, such as Founders Fund, Khosla Ventures, and General Catalyst. We are seeking an experienced & entrepreneurial rockstar to run our two-sided labor marketplace in one of our markets. You'll be a key member of our Customer Operations team. As a Strategy & Operations Senior Associate on our Customer Operations Team, you will work closely with our customers . You'll wear multiple hats to ensure the success of your market in terms of growth, marketplace health, and profitability and you'll be a cross-functional influential partner to the many teams that are critical to the successful execution of your plan, including Sales, Central Operations, Tech, Product, Marketing and more! What You'll Do: Lead Operational Excellence: Master Traba’s daily operations and drive excellence by optimizing processes that keep our marketplace running smoothly. Innovate with Strategy: Identify inefficiencies, think strategically, and develop actionable plans to eliminate obstacles and boost productivity. Elevate Client Engagement: Be the face of Traba for our business clients, delivering exceptional service and building strong, lasting relationships. Product Adoption: Drive product adoption amongst our clients by becoming an expert on their needs and processes so you can offer mutually beneficial solutions to any challenges. Be a Consultative Expert: Travel to clients, immerse yourself in their operations, and become a trusted advisor in areas like staffing, logistics, supply chain, and distribution. Drive Projects to Success: Coordinate with Operations, Sales, Product, and Engineering teams to ensure seamless execution of cross-functional projects. What You’ll Need: Bachelor's degree in commerce, business, finance, engineering, or a related field, or equivalent work experience. 4+ years of experience; 2+ years of experience in dynamic roles like consulting, investment banking, or strategy/operations at a fast paced tech company. A methodical, process-driven mentality that is focused on both accuracy and efficiency. An eagerness to roll up your sleeves and get into the details of processes. High EQ and a resilient mentality that allows you to quickly overcome challenges and setbacks. Exceptional communication skills and an ability to thrive in fast-paced environments under pressure. Excellent organization, time management, and prioritization skills. Bonus Points: Experience in a client-facing role, are familiar with SQL and no code tools like Retool, experience working with product/engineering teams. Benefits: 📈 Start-up equity 💰 Competitive Salary 🩺 100% Paid health, dental & vision coverage 🍽️ Dinner Provided via DoorDash, free DashPass & stocked kitchen for NY employees 🚍 Commuter benefit 🏋🏽 Gympass Benefit ✚✚ Additional: One Medical Membership, Gympass, HSA via Optum, Talkspace, HealthAdvocate, Teledoc Health Salary Range Details: The total compensation (cash + equity) range for this role is $115,000 - $180,000, based on market data and the scope of responsibilities. For exceptionally qualified candidates, we’re open to adjusting compensation accordingly. We offer a highly competitive equity package designed to ensure you share meaningfully in the long-term success and upside of the business. Equal Opportunity Employer Traba is dedicated to promoting Equal Opportunity employment practices. We evaluate all applicants without discrimination based on race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other characteristics that are legally protected by local, state, or federal regulations. We encourage applicants from a variety of backgrounds, experiences, and skill sets. Our Values Dream Big - We are on a path to change the world for the better. We create and communicate a bold direction that inspires a life-changing vision. We don’t sacrifice long-term value for short-term results. Olympian’s Work Ethic - Changing the world never comes easy. We work harder, longer, and smarter, not just two out of three. We put everything we have on the field. Growth Mindset - We confront the toughest challenges head-on and persevere. Sometimes we fail, but we brush ourselves off, adapt, learn, and push forward with resilience. Customer Obsession - We go the extra mile for our workers and businesses. We remain focused on delivering high-quality products and services that solve these often overlooked communities’ problems. What is light industrial labor? Light industrial flexible staffing is a $50B labor market that encompasses entry-level jobs in warehouses & distribution centers. These workers pack boxes, load trucks, and manage warehouse operations to keep supply chains running at peak efficiency.

Posted 30+ days ago

eSkill logo
eSkillSan Antonio, TX
About the Role We’re seeking an operations specialist who can work with our customer-facing teams to create scalable processes, reporting, and automation that improve revenue metrics like retention, pipeline generation, and top-of-funnel lead flow. The RevOps Specialist will work inside of our central Go-To-Market Operations team and partner with Sales, Marketing, and Success leaders to design workflow and automation solutions, implement them in our tech stack, and measure the impact of increased team efficiency. About eSkill Based in San Antonio, eSkill is a pre-hire assessment SaaS company dedicated to helping companies hire the right candidates by testing the hard skills that matter. With tailored questions and access to a diverse library of over 60,000+ hard skills questions, organizations can confirm that applicants possess the skills needed for the position. Our platform empowers HR teams to design personalized assessments, seamlessly integrate into current hiring processes, and make informed, data-driven talent acquisition decisions to build winning teams. About eSkill’s GTM Ops Team As owners of the company’s centralized systems, we push the envelope on value-of-action, speed, and customer-perceived quality by equipping customer-facing teams with the insights, automation, and streamlined workflows they need to drive unmatched growth. Responsibilities Of The Role Design and implement workflows and automations to streamline account research, routing, scoring, and cross-team handoffs Build and maintain dashboards, reports, and insights that drive team and individual decisions inside of eSkill’s CRM and revenue tech-stack Leverage a suite of AI-enabled tools to improve team efficiency Troubleshoot issues, test solutions, and recommend fixes Improve data quality with dedupe, validation rules, and enrichment Translate desired outcomes into step-by-step workflows Document processes and share knowledge across the team Create playbooks and runbooks so teams can self-serve and scale best practices This is an in-office full-time role and will require commuting to the eSkill office downtown 5 days a week. Culture Core Values We Win When Customers Hire Better Their success propels every decision we make. We anticipate our clients’ needs and go beyond their expectations. We Grow Fearlessly Speed matters. That’s why we don’t wait for change. We drive it. We challenge assumptions and develop forward-thinking solutions that keep us and our customers ahead of the curve. We Are One Team Success doesn’t happen in isolation. With trust as our focal point and shared goals always in frame, we keep clear objectives in mind to stay aligned and move fast. We Speak Directly Even when it's uncomfortable. That means sharing openly, listening actively, and prioritizing honesty over complacency. We Own Every Outcome Good or bad. Taking responsibility is how we lead, build trust, and raise the bar for each other. Hiring Process Round 1 - Submit your resume and apply for the role Round 2 - Pre-hire assessment (logic, Excel, chart interpretation, workflows, and problem-solving) Round 3 - Interview with GTM Ops team Requirements Requirements 3 to 5 years in RevOps, Sales Ops, or Marketing Ops with preferred experience in a B2B SaaS environment CRM reporting and admin-level configuration experience in Salesforce or Hubspot Fast learner driven by curiosity and learning new skills Strong problem-solving skills - the ability to deconstruct problems and reason through the path to a solution Strong analytics and communication skills with stakeholder-facing experience Demonstrated personal interest in new technology, automation, or workflows Strong time management skills Familiarity and regular use of LLMs and AI-enabled tooling for research, analysis, and workflow design Excel or Google Sheets competency at an intermediate level (Pivot Tables, basic formulas, XLOOKUP) Experience with iPaaS and APIs to connect systems and automate workflows (Zapier, n8n, Make, Clay, or similar) Nice-to-Haves Salesforce Administrator or HubSpot certifications Experience with BI or reverse ETL Experience with Snowflake or other data warehouses Basic SQL or scripting for data validation and ad hoc analysis Experience with Sales Engagement Platforms like Salesloft, Outreach, Apollo, or others Prior work with customer retention and expansion workflows Prior work improving attribution models and campaign influence reporting Experience as a rep inside of a sales, success, or marketing team Demonstrated interest in keeping up with the cutting edge of RevOps technology, workflows, and theory Benefits Health insurance plan with $0 deductible and $0 co-pay. Dental and vision insurance plans. Flexible spending account option. Open PTO Policy plus 9 paid holidays per year. Participation in our 401(k) savings plan Company-paid Life and AD&D coverage

Posted 1 week ago

R logo
Reebok International, LtdBoston, MA
Position Summary: The Store Operations Manager – Communications & Operations leads the execution and continuous improvement of workload planning, store communications, and operational processes across retail locations. This role drives operational excellence through project management, clear communication strategies, and by serving as a key link between retail back office and fleet teams. This individual ensures the voices of field teams are heard and converted into actionable improvements, supporting both day-to-day operations and long-term business initiatives. Key Responsibilities: Champion Field Support: Foster a support-oriented mindset within field teams, challenging them to excel and ensuring their needs are proactively addressed Store Communication Leadership: Develop and deliver engaging, actionable communications and content via platforms such as ThinkTime and email, ensuring high operational compliance and clarity Optimize Communication Processes: Streamline and enhance content, delivery, and execution of all store communications Fleet Workload Coordination: Own the fleet workload calendar and coordinate with back-office teams to maintain balanced work volumes and effective information flow Project Management: Lead and oversee retail-focused projects and programs, including store supplies, openings/closings, marketing and loyalty campaigns, and IT rollouts Feedback Mechanisms: Create strategies to collect, analyze, and communicate fleet feedback to stakeholders, driving informed action Reporting & Compliance: Prepare and distribute reports on compliance, contests, surveys, and other performance metrics Store Supply Procurement and Invoicing: Procure necessary store supplies, approve store orders, create purchase orders and code invoices Qualifications & Skills: Bachelor’s degree or at least 5 years of relevant experience required; retail field operations experience strongly preferred Exceptional written and verbal communication skills; adept at engaging at all levels of the organization Proven problem-solving abilities and results orientation; able to drive strategic initiatives with a sense of urgency Demonstrated project management skills—able to balance multiple priorities and deadlines independently Strong business acumen with experience in financial reporting and operational measurement Proficiency in MS Office Suite (Excel, PowerPoint, Word); ability to analyze and interpret quantitative and qualitative feedback/data Proficiency in Retail Workload Tools (such as ThinkTime) Ability to evaluate processes and outcomes against measurable goals; suggest improvements Self-motivated team player with growth mindset Requirements Physical & Work Environment Requirements: Frequent communication (talking, listening) and typical office mobility (sitting, standing, walking) are required Able to work comfortably in open environments with varying temperatures and lighting Prolonged use of computers and mobile devices with routine interruptions May require navigating multiple building floors via stairs or elevators Occasional travel by hotel, airplane, and car may be necessary Work Hours & Conditions: Full-time position: hours may include evenings or weekends during peak business periods Professional office setting, with standard office equipment Flexibility to support international retail operations Other Information: This job description is intended to describe the general nature and level of work expected; additional responsibilities may be assigned as business needs evolve. Reasonable accommodation will be provided for qualified individuals with disabilities.

Posted 5 days ago

Axon logo
AxonBoston, MA

$71,250 - $114,000 / year

Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact Axon is seeking a Commercial Operations Senior Analyst to play a pivotal role in driving operational excellence and scaling our Sales, Finance, and Customer Success functions. In this role, you'll go beyond execution - designing solutions, solving complex problems, and partnering with leadership to improve our quote-to-cash processes. You'll bring a seasoned perspective to contract management, pricing, and operations while mentoring team members and shaping scalable best practices. This is a career-propelling opportunity to expand your expertise in commercial operations at a global scale. What You'll Do Location: Any Axon Hub Reports to: Commercial Operations Manager Act as a subject matter expert in Salesforce CPQ, Microsoft Dynamics 365 ERP, Sigma Computing, and related tools, ensuring accuracy and compliance across quoting, pricing, invoicing, and contract amendments. Lead complex post-contract adjustments, analyzing customer purchasing history, revenue recognition (ASC 606), and operational impacts to provide clear, compliant solutions. Partner closely with cross-functional stakeholders in Sales, Customer Success, Finance, and Controllership to resolve escalated issues and ensure smooth execution of contract changes. Influence process improvements by identifying operational gaps, recommending automation opportunities, and standardizing best practices to support Axon's rapid growth. Mentor and guide Commercial Operations Analysts, providing coaching on complex cases and tools. Prepare and present recommendations to senior stakeholders, simplifying complex data and earning buy-in across diverse audiences. Lead strategic projects that streamline contract lifecycle management, enhance system integrations, and improve reporting accuracy. Serve as a trusted advisor for both internal teams and external customers in navigating post-contract processes. What You Bring Bachelor's degree (or equivalent experience) required; Master's degree preferred. 5+ years of related experience in sales operations, commercial finance, quoting, or pricing. Strong working knowledge of Salesforce CPQ, CRM platforms, and Microsoft Dynamics 365 ERP. Advanced Excel / data skills (pivot tables, vlookups, sum-ifs, data modeling, automation familiarity). Demonstrated ability to simplify complexity - taking large datasets or nuanced financial/contractual requirements and translating them into actionable insights. Proven track record of influencing cross-functional teams and resolving escalated, high-visibility issues. Excellent written, verbal, and interpersonal communication skills, including negotiation and persuasion. Strong project management capabilities with the ability to prioritize and deliver results in a fast-paced environment. Alignment with Axon's values and a growth mindset to continuously seek operational improvements. Work Location This role is based out of our Boston Office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success. Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work #LI-Hybrid The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 71,250 in the lowest geographic market and USD 114,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits. Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Posted 30+ days ago

eSkill logo
eSkillSan Antonio, Texas
Description About the Role We’re seeking an operations specialist who can work with our customer-facing teams to create scalable processes, reporting, and automation that improve revenue metrics like retention, pipeline generation, and top-of-funnel lead flow. The RevOps Specialist will work inside of our central Go-To-Market Operations team and partner with Sales, Marketing, and Success leaders to design workflow and automation solutions, implement them in our tech stack, and measure the impact of increased team efficiency. About eSkill Based in San Antonio, eSkill is a pre-hire assessment SaaS company dedicated to helping companies hire the right candidates by testing the hard skills that matter. With tailored questions and access to a diverse library of over 60,000+ hard skills questions, organizations can confirm that applicants possess the skills needed for the position. Our platform empowers HR teams to design personalized assessments, seamlessly integrate into current hiring processes, and make informed, data-driven talent acquisition decisions to build winning teams. About eSkill’s GTM Ops Team As owners of the company’s centralized systems, we push the envelope on value-of-action, speed, and customer-perceived quality by equipping customer-facing teams with the insights, automation, and streamlined workflows they need to drive unmatched growth. Responsibilities Of The Role Design and implement workflows and automations to streamline account research, routing, scoring, and cross-team handoffs Build and maintain dashboards, reports, and insights that drive team and individual decisions inside of eSkill’s CRM and revenue tech-stack Leverage a suite of AI-enabled tools to improve team efficiency Troubleshoot issues, test solutions, and recommend fixes Improve data quality with dedupe, validation rules, and enrichment Translate desired outcomes into step-by-step workflows Document processes and share knowledge across the team Create playbooks and runbooks so teams can self-serve and scale best practices This is an in-office full-time role and will require commuting to the eSkill office downtown 5 days a week. Culture Core Values We Win When Customers Hire Better Their success propels every decision we make. We anticipate our clients’ needs and go beyond their expectations. We Grow Fearlessly Speed matters. That’s why we don’t wait for change. We drive it. We challenge assumptions and develop forward-thinking solutions that keep us and our customers ahead of the curve. We Are One Team Success doesn’t happen in isolation. With trust as our focal point and shared goals always in frame, we keep clear objectives in mind to stay aligned and move fast. We Speak Directly Even when it's uncomfortable. That means sharing openly, listening actively, and prioritizing honesty over complacency. We Own Every Outcome Good or bad. Taking responsibility is how we lead, build trust, and raise the bar for each other. Hiring Process Round 1 - Submit your resume and apply for the role Round 2 - Pre-hire assessment (logic, Excel, chart interpretation, workflows, and problem-solving) Round 3 - Interview with GTM Ops team Requirements Requirements 3 to 5 years in RevOps, Sales Ops, or Marketing Ops with preferred experience in a B2B SaaS environment CRM reporting and admin-level configuration experience in Salesforce or Hubspot Fast learner driven by curiosity and learning new skills Strong problem-solving skills - the ability to deconstruct problems and reason through the path to a solution Strong analytics and communication skills with stakeholder-facing experience Demonstrated personal interest in new technology, automation, or workflows Strong time management skills Familiarity and regular use of LLMs and AI-enabled tooling for research, analysis, and workflow design Excel or Google Sheets competency at an intermediate level (Pivot Tables, basic formulas, XLOOKUP) Experience with iPaaS and APIs to connect systems and automate workflows (Zapier, n8n, Make, Clay, or similar) Nice-to-Haves Salesforce Administrator or HubSpot certifications Experience with BI or reverse ETL Experience with Snowflake or other data warehouses Basic SQL or scripting for data validation and ad hoc analysis Experience with Sales Engagement Platforms like Salesloft, Outreach, Apollo, or others Prior work with customer retention and expansion workflows Prior work improving attribution models and campaign influence reporting Experience as a rep inside of a sales, success, or marketing team Demonstrated interest in keeping up with the cutting edge of RevOps technology, workflows, and theory Benefits Health insurance plan with $0 deductible and $0 co-pay. Dental and vision insurance plans. Flexible spending account option. Open PTO Policy plus 9 paid holidays per year. Participation in our 401(k) savings plan Company-paid Life and AD&D coverage

Posted 1 week ago

D logo
DHL (Deutsche Post)Plainfield, IN

$85,000 - $100,000 / year

Senior Operations Manager (Operations Manager I) The Sr. Operations Manager (Operations Manager I) role has a national salary range of $85,000 - $100,000. For roles within California and Washington the range is 85,000 to $110,000. DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan, 401K and a generous PTO policy. As a Senior Operations Manager (Operations Manager I) at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management - you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics. With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space. Job Description Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging. Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency. Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization. Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts. Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork. Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements. Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations. Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction. Required Education and Experience Bachelor's degree or equivalent experience, preferred. 1+ years logistics industry experience, required. 2+ years of experience in a supervisory or management role, required. Experience with P&L management, objective setting, and project management, preferred. Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. Our Organization is an equal opportunity employer. #LI-Onsite ","title

Posted 1 week ago

D logo
DHL (Deutsche Post)Lebanon, IN

$85,000 - $100,000 / year

Senior Operations Manager (Operations Manager I) The Sr. Operations Manager (Operations Manager I) role has a national salary range of $85,000 - $100,000. For roles within California and Washington the range is 85,000 to $110,000. DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan, 401K and a generous PTO policy. As a Senior Operations Manager (Operations Manager I) at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management - you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics. With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space. Job Description Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging. Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency. Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization. Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts. Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork. Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements. Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations. Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction. Required Education and Experience Bachelor's degree or equivalent experience, preferred. 1+ years logistics industry experience, required. 2+ years of experience in a supervisory or management role, required. Experience with P&L management, objective setting, and project management, preferred. Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. Our Organization is an equal opportunity employer. #LI-Onsite ","title

Posted 6 days ago

FUCHS Lubricants Co. logo
FUCHS Lubricants Co.Fairhaven, MA

$225,000 - $265,000 / year

MOVING YOUR WORLD by focusing on your success: FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow. We stand behind our core values: trust, creating value, respect, reliability, and integrity. Ours is a culture that fosters creativity and empowerment, values work/life balance, and gives you the freedom to excel. At FUCHS we aim to nurture your capabilities, ideas and career. Salary: FUCHS offers a competitive salary commensurate with experience in a similar position. The salary range for this position is $225,000 - $265,000 per year, but actual salary will vary depending upon a new hire's experience and qualifications as well as internal equity. Your Responsibilities: The Vice President of Operations is a key Supply Chain Leadership Team member. This role leads people, processes, systems, and resources to drive operational excellence and achieve financial and business objectives across our east operational plants in Fairhaven, MA; Huntington, WV; and New Castle, DE. Provide strategic leadership and direct oversight of Operations, Logistics, and Engineering functions. Oversee the integration of our unified company strategy with East Operations, ensuring alignment with our long-term vision and strategic initiatives. Develop and implement systems for effective internal management and operational efficiency. Lead the development and execution of a strategic plan aligned with the company's vision, goals, and objectives. Provide leadership in organizational integration efforts, ensuring seamless execution of operating models, KPI alignment, and strategic tracking. Align business development and operational objectives to drive long-term success. Implement and track Supply Chain Strategic Plan KPIs to enhance operational excellence, S&OP processes, technology adoption, and key projects. Ensure clear accountability and communication across all functional teams to support our east operations. Track and optimize primary business processes for measurable results: Develop a data-driven execution plan with realistic, sustainable objectives. Build agile departmental structures and processes that adapt to evolving business needs. Drive performance management, set goals, track progress, and provide timely feedback. Partner with the finance team for budgeting, reporting, and financial guidance, analyzing profitability, cost management, and cash flow opportunities. Qualifications we are looking for: A bachelor's degree in business, supply chain management, engineering, or a related field is required. Master's degree (MBA) preferred. 10+ years of cross-functional management experience in manufacturing operations, with 10+ years in a leadership role. Demonstrated business acumen, strategic execution, and operational leadership. Proven experience in business growth, performance optimization, and system integration. Proficiency in MS Office (Excel, Word, PowerPoint) and business applications. Experience with MRP/ERP implementation and optimization. Ability to manage multiple priorities with strong organizational skills. Clear communication and leadership across all levels of the organization. Demonstrated ability to navigate complex business environments and execute strategic direction. Strong emphasis on responsibility, accountability, and motivational leadership. Travel up to 25%. These are your benefits: FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow as pro-fessionals. In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace. The position also offers an excellent compensation package and a comprehensive suite of benefits. Detailed benefit information can be found at this link: https://fuchs.com/us/en/benefits FUCHS Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (m/f/d/v). Come be seen at FUCHS - join our team and move the world with us! jobs.fuchs.com

Posted 30+ days ago

Via Transportation logo
Via TransportationNew York City, NY

$130,000 - $165,000 / year

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals. As Strategy & Operations Principal/General Manager, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it! What You'll Do: Manage the on-site daily operations of Via's service on behalf of our partner Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team Manage and mentor the on-site team of dispatchers and shift managers Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations Liaise closely with Via senior management and Via's external partners Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment. Who You Are: Experienced operations manager, with at least 6 - 10 years of experience and hold a Bachelor's degree You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility You are a savvy and tactful communicator: you intuitively find the right tone in every situation You desire to foster a culture deeply committed to providing a world class customer service experience You are a detail-oriented executor: you're obsessively action-oriented, and thrive while operating autonomously You are an experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams You are flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly You have a proven track record of managing teams (at least 3-5 years) and developing people - you know how to motivate and get the best work out of every person who you work with You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility You are a problem solver; you don't accept the status quo and are always looking for creative solutions Compensation and Benefits: Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $130,000 - $165,000 per year We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. We're Via, and we build technology that changes the way the world moves. We're driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive. Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more. If you're excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn't align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities. Ready to join the ride? Via is an equal opportunity employer.

Posted 2 weeks ago

Quince logo
QuinceCarneys Point, NJ

$150,000 - $160,000 / year

ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: Customer First: We prioritize customer satisfaction in every decision. High Quality: True quality means premium materials and rigorous production standards you can feel good about. Essential Design: We focus on timeless, functional essentials instead of chasing trends. Always a Better Deal: Innovation and transparency ensure value for both customers and partners. Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages. Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. OUR TEAM AND SUCCESS At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience - one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince. THE ROLE Operations Manager We're looking for an Operations Manager to join our growing team. In this role, you will lead strategic operations within our Returns Warehouse, overseeing a team of Area Managers and their direct reports. Your role is central to driving the success of our reverse logistics processes while ensuring the highest standards of safety, accuracy, and efficiency. You'll be responsible for mentoring leaders, optimizing workflows, and implementing data-driven improvements across multiple return functions. Your ability to lead through others, identify operational bottlenecks, and scale best practices will directly impact our customer experience and operational performance. Responsibilities: Lead, mentor, and develop a team of Area Managers and their teams to ensure strong leadership, high employee engagement, and consistent execution of warehouse returns processes. Oversee daily operations within the Returns Warehouse, ensuring targets are met for processing speed, inventory accuracy, and customer resolution time. Maintain and promote a culture of safety, ensuring OSHA compliance and adherence to internal safety protocols across all work areas. Monitor performance metrics and conduct regular operational reviews to ensure productivity and quality goals are met, identifying and resolving gaps proactively. Collaborate cross-functionally with HR, Finance, Safety, Facilities, and Inventory Control teams to plan labor, implement policy changes, and optimize performance. Drive and execute continuous improvement initiatives using Lean, Six Sigma, and Kaizen methodologies to improve turnaround times, reduce cost per unit, and eliminate waste. Partner with the Site Leader and other senior leaders to align team execution with broader organizational goals and future growth initiatives. Foster a positive and productive work environment through coaching, recognition, and regular performance feedback. Perform additional duties as needed to ensure the successful operation and scaling of our returns fulfillment center. Qualifications: Required: Bachelor's degree in Business, Operations, Supply Chain, or a related field (or equivalent experience). 5+ years of operations leadership experience with 2+ years managing salaried leaders (e.g., Area Managers) in a warehouse, fulfillment, logistics, or distribution setting. Demonstrated success in leading teams to achieve KPIs and operational goals in a fast-paced environment. Availability to work a flexible schedule, including weekends, nights, and holidays as needed. Preferred: Experience overseeing returns or reverse logistics operations in a high-volume environment. Familiarity with Lean, Six Sigma, and continuous improvement practices. Proven ability to lead multiple teams, prioritize competing demands, and deliver results under pressure. Strong communication, problem-solving, and organizational skills. Industry background in e-commerce, apparel, retail, or high-growth warehouse operations is highly desirable. Physical Requirements: Lift up to 49 pounds and frequently push, pull, squat, bend, and reach with or without reasonable accommodation Stand and walk for extended periods during shifts (up to 12 hours), with or without reasonable accommodation Work in an environment with fluctuating noise levels and temperatures. Frequently climb and descend stairs with or without reasonable accommodation All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range $150,000-$160,000 USD WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom-never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Posted 3 weeks ago

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Morton Salt, Inc.Fairless Hills, PA
Morton Salt is an iconic company with a strong heritage and a bright future. Since 1848, we have been improving lives and enhancing everyday moments - at home, at work and virtually everywhere in between. We help unlock the flavors in food, make roads and sidewalks safer, improve the water in baths, pools, and homes, and keep businesses and industries running. We are a dedicated team who constantly strives to do better together, and we are passionate about building a sustainable future for our company, the communities in which we operate, and the world around us. By joining our team, you will contribute to producing and delivering every form of salt that enhances everyday life. Job Summary The Operations Rotation Program is a 12-month development program at an evaporation or solar site for production, technical, and leadership development. This program is for chemical, industrial, or mechanical engineers who have recently earned a bachelor's degree in chemical engineering, industrial engineering, mechanical engineering, or a master's degree in engineering. Over the course of the program, the engineer will participate in three to four distinct rotational assignments, ranging from three to four months in length. Rotations may include working in the following departments: Production Mill Maintenance Shipping Each program participant will be mentored by seasoned technical, operations, and maintenance professionals. The Operations Rotation Program begins in Spring or Summer 2026 and positions are available in several locations throughout the United States, including Grand Saline, TX; Manistee, MI;Rittman, OH; Fairless Hills, PA; and Grantsville, UT. Each program participant will gain exposure to fundamentals in a manufacturing environment, such as: Safety leadership Supervisory leadership Maintenance planning Systems, process and product technologies Operational management Financial and sales acumen About the Program: Rotations are designed around a business unit's specific needs and provide exposure to the site's senior management team. Rotations provide a "big picture" view of the business and hands-on experiences to grow your engineering skills in multiple technical areas. Program participants are assigned a mentor at the beginning of their placement who assists in their development. After each rotation, program participants will present on their rotational experience to the Business Unit President, CHRO, and other Operations leaders. Program participants will receive formal and informal feedback throughout each rotation to ensure continued growth. Program participants will develop the following competencies: Leadership Teamwork Problem-solving Communication Technical Skills At the end of the program, the Operations Rotation Program graduate may interview for full-time placement in a technical or managerial role. Through the program, the program participant will be professionally prepared to contribute to their designated assignment and able to fully embrace the organization's culture and environment while embodying the company's Mission, Vision, and Values. What we are looking for: Candidates who will take initiative to drive results, execute goals, and demonstrate a desire to learn and grow. Demonstrated desire to develop technical and leadership skills in a manufacturing environment, while furthering their career and long-term impact at Morton Salt. Duties and Responsibilities Monitor and revise processes to improve the safety, quality and efficiency of the product and / or process and generate cost savings. Responsible for activities related to the development of new processes including researching current and emerging technologies, evaluating process safety, quality and cost. Apply engineering understanding in a hands-on environment, troubleshooting issues, and collaborating with others for optimal results. Identify and solve issues with processes and equipment. Troubleshoot possible causes and coordinate the activities of maintenance, production and other available resources to implement cost effective solutions. Apply mechanical, manufacturing, systems and/or industrial engineering knowledge to analyze and optimize an engineering process or processes. Improve plant performance by designing and implementing engineering proposals, process requirements, and related technical data pertaining to industrial machinery and equipment design. Implement control procedures to achieve project objectives. Determine feasibility of replacing or modifying plant equipment and facilities considering costs, available space, time limitations, and other technical and economic factors. Prepare budgets for capital projects by generating scope of work, cost estimates, project papers, technical specifications, and rate of return (ROI). Oversee the procurement and coordination of necessary materials, equipment, and people to support construction activities. Monitor vendor and contractor performance to achieve project deliverables. Lead all aspects of project implementation, from planning and scheduling to execution and closeout, while ensuring adherence to safety and quality standards. Manage and mitigate project risks, resolving issues and conflicts to maintain project momentum. Collaborate and communicate effectively with all project stakeholders and ensure cohesive flow and distribution of project administration and requirements. Ensure compliance with all relevant regulatory requirements and industry standards Participate in all safety processes, lead by example, and ensure all contractors adhere to all safety policies and procedures. Knowledge, Skills and Abilities Requirements: Engineering Degree (Mechanical, Electrical, Manufacturing, or Industrial preferred), with a GPA of 3.0 or higher 0-2 years' experience in an engineering capacity Ability to relocate for the duration of the program to an assigned site, and again at the end of the program, based on business need and fit. Knowledge of engineering principles, theory, and engineering experience gained through projects, internships, and/or relevant work experiences Fundamental understanding of engineering for a manufacturing environment, ability to design and implement materials, structures, machines, devices, systems and processes that safely realize a desired objective or invention Flexible, adaptable, and demonstrates a willingness to learn Strong communication and analytical skills, technical knowledge, and problem-solving skills Self-directed, excellent initiative, strong organizational skills Thrives in a team-oriented, fast-paced environment Comfortable leading people in various manufacturing capacities Exhibit strong ability to handle demands with a sense of urgency Preferred: Relevant internships / co-ops / apprenticeships, preferably in a manufacturing environment Demonstrated leadership in professional, service, social, or student organizations At Morton Salt, we work best when we work as a team, when we treat one another with dignity and respect, and value the unique contributions of others. We are committed to equal employment opportunity and prohibit discrimination and harassment based on race, national origin, sex, religion, color, disability, marital status, protected veteran status, sexual orientation, gender identity, gender expression, genetic information, citizenship, or any other characteristic protected by law.

Posted 30+ days ago

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DHL (Deutsche Post)Lockbourne, OH

$72,000 - $85,000 / year

Operations Manager (Operations Manager II) The Operations Manager II role has a national salary range of $72,000 - $85,000. For roles within California the range is 75,000 to $95,000 and Washington is $77,968.80 to $95,000. DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy. As an Operations Manager (Operations Manager II) at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management - you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics. With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space. Job Description Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging. Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency. Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization. Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts. Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork. Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements. Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations. Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction. Required Education and Experience Bachelor's degree or equivalent experience, preferred. 1+ years logistics industry experience, required. 2+ years of experience in a supervisory or management role, required. Experience with P&L management, objective setting, and project management, preferred. Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. Our Organization is an equal opportunity employer.# ","title

Posted 6 days ago

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Strategy & Operations - Senior Manager (Customer Operations)

TrabaNew York City, NY

$150,000 - $300,000 / year

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Job Description

About Traba

Traba's mission is to empower businesses and workers to reach their full productivity and potential. As a technology company, we are revolutionizing the staffing industry by connecting light industrial businesses with reliable talent, providing workers with flexible and meaningful opportunities. We're proud to be backed by world-class investors like Founders Fund, Khosla Ventures, and General Catalyst.

About the Role

We are seeking a strategic and results-oriented Senior Manager to lead our Strategy & Operations team focused on our Customer audience, Light Industrial businesses. You will be at the forefront of growing revenue for the company and spearhead the development and execution of operational strategies aimed at optimizing customer satisfaction, retention, and growth.

You will work collaboratively with cross-functional teams, including Product, Engineering, Marketing, Growth, and Operations, to design and implement scalable processes and playbooks that drive customer growth & success. This position requires a combination of leadership, strategic thinking, and hands-on operational execution.

Responsibilities

  • Strategic Planning & Execution: Define and implement the strategy for Customer Strategy & Operations teams. Collaborate with key stakeholders to align the team's objectives with Traba's overall business goals.

  • Operational Excellence: Own the optimization of customer related processes to ensure high levels of client satisfaction, retention, and upsell opportunities.

  • Cross-functional Collaboration: Work closely with Product, Growth, Engineering, and Operations teams to identify customer pain points and deliver solutions that enhance the customer experience.

  • Team Leadership & Development: Lead and mentor a growing team of individual contributors and people managers within the Strategy & Operations Associates. Provide ongoing guidance, foster a culture of continuous improvement, and promote professional growth at all levels.

  • Data-Driven Decisions: Leverage analytics to measure customer success KPIs, identify trends, and guide the team toward achieving operational targets.

  • Customer-Centric Strategy: Ensure that customer feedback is captured and acted upon, leading efforts to improve the overall customer journey and reduce churn.

  • Project Management: Lead high-impact projects aimed at improving team efficiency, customer experience, and retention. This may include product launches, process improvements, and systems integrations.

  • Onboarding & Growth: Oversee the seamless onboarding process for new clients, ensuring they experience immediate value from Traba's services. Ensure the continued growth of existing accounts through a proactive approach to relationship management.

What You'll Need

  • Experience: 7+ years in operations, strategy, account management, or customer success, with at least 3+ years in a leadership role AND Previous experience in tech, marketplace, or startup environment.

  • Proven Leadership: Demonstrated ability to build and lead high-performing teams, coach team members, and manage cross-functional initiatives.

  • Customer Success Expertise: Strong understanding of customer success methodologies, including onboarding, retention strategies, and building long-term customer relationships.

  • Analytical & Strategic Mindset: Ability to develop data-driven strategies and measure success against KPIs. Proficiency in tools like Excel and SQL is a plus.

  • Communication Skills: Excellent communication skills, with the ability to influence stakeholders at all levels and clearly convey complex ideas.

  • Growth-Oriented: A passion for scaling businesses, building teams, and improving operational processes.

Bonus Points

  • Experience with product or engineering teams to develop customer-facing solutions.

  • Knowledge of no-code tools like Retool or platforms for customer engagement.

  • Familiarity with Account Management tools (Salesforce, Gainsight, etc.).

Benefits

  • Start-up equity

  • Competitive salary

  • 100% paid health, dental, and vision coverage

  • ️ Free meals and snacks in the office

  • Commuter benefits

  • Gympass benefit

  • ✚✚ Additional: One Medical membership, Gympass, HSA via Optum, Talkspace, HealthAdvocate, Teledoc Health

Salary Range

The total compensation (cash + equity) range for this role is $150,000 - $300,000, based on market data and the scope of responsibilities. For exceptionally qualified candidates, we're open to adjusting compensation accordingly. We offer a highly competitive equity package designed to ensure you share meaningfully in the long-term success and upside of the business.

Equal Opportunity Employer

Traba is committed to fostering a diverse and inclusive workplace. We evaluate applicants without regard to race, color, religion, gender, sexual orientation, gender identity, age, marital status, disability, veteran status, or any other characteristic protected by law.

Our Values

  • Dream Big- We create a bold direction and a vision that inspires.

  • Olympian's Work Ethic- We put everything we have into our work, striving for excellence.

  • Growth Mindset- We tackle challenges head-on, learn from failures, and keep improving.

  • Customer Obsession- We go the extra mile to solve customer problems and deliver exceptional service.

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