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Talent Operations & Program Management Lead-logo
RidgelineReno, NV
Are you a strategic operator with a builder's mindset who thrives at the intersection of process, people, and platforms? Do you enjoy creating and optimizing recruiting workflows that streamline the candidate experience and empower recruiters? Are you excited to contribute to the buildout of scalable, automated hiring infrastructure- leveraging tools like agentic scheduling and AI-generated documentation to streamline recruiting workflows-at a fast-growing startup? Are you skilled at leading through influence-partnering across diverse teams to elevate recruiting operations and drive process excellence? Do you thrive when introducing new tools and designing processes that directly shape the success of a growing Talent team? If so, we invite you to be a part of our innovative team. We're seeking a Talent Operations & Program Management Lead to elevate Ridgeline's hiring operations through strategic systems thinking, operational rigor, and candidate-first execution. In this cross-functional role, you'll report to the Director of Talent Acquisition and work closely with recruiters, hiring managers, HRBPs, Legal and Finance to operationalize and enhance key recruiting initiatives and programs. You will serve as the primary administrator of our ATS (Greenhouse), leading configuration, workflow management, and system integrations. You'll own the process, systems and standards that support a seamless interview lifecycle as Ridgeline scales. What will you do? Own the process infrastructure that supports a seamless, consistent, and high-quality candidate interview experience Drive the evolution of key hiring programs-including referrals, candidate experience, DEI benchmarks, and recruiter/hiring manager enablement-by creating frameworks, content, and communications that support readiness and consistency Maintain and ensure accuracy of recruiting dashboards and reports, partnering with recruiting leadership to clarify reporting needs proactively flagging data inconsistencies and supporting reliable visibility into pipeline health and hiring progress Own and configure the ATS (Greenhouse), including workflows, user roles, permissions, templates, and integrations Serve as the primary point of contact for all recruiting system questions, independently solving recruiter and hiring manager issues Lead Greenhouse workflow audits and partner with Legal to ensure compliance with documentation standards and policy adherence Own the offer letter process, partnering with Legal to prepare and manage offer documents, confidentiality agreements, and background/reference checks with precision and discretion. Ensure accuracy in titling, compensation, and policy alignment across systems. Create and maintain inclusive, brand-aligned job descriptions and recruiting templates in partnership with Legal and People teams Own and evolve Ridgeline's TA knowledge infrastructure-including Confluence-based interview guides, training playbooks, and process documentation-ensuring materials are current, accessible, and actionable for hiring teams Own the strategy and execution of Ridgeline's interviewer training program, scaling participation, content, and delivery to drive consistent, inclusive, and effective candidate assessment Lead the design and tracking of structured interview processes, SLAs, and DEI benchmarks across hiring teams Enable and support scalable interview coordination by building efficient workflows, tools, and documentation that empower the recruiting coordinator team Drive calibration sessions to assess quality-of-hire, recruiter productivity, and candidate experience performance Identify opportunities for automation and AI-driven improvements and collaborate on implementation pilots Enable initiatives that enhance the overall candidate experience by delivering the tools, workflows and operational structure to support quality, inclusion, and transparency Desired Skills and Experience 7+ years of experience in recruiting coordination, recruiting operations, or talent programs Experience owning and configuring recruiting systems (e.g., Greenhouse), including integrations and vendor partnerships Proven success supporting or owning recruiting programs (e.g., referrals, candidate experience, interviewer training, process audits) Strong project management and organizational skills with a bias for action and continuous improvement Strong attention to detail and commitment to data quality in reporting and documentation Proven curiosity and hands-on experience in AI tools and automation technologies; ability to ability to evaluate, test, and operationalize tools that improve efficiency and scalability across Talent systems Excellent communication skills and ability to work across all levels of the organization Ability to influence without authority and partner cross-functionally with credibility and diplomacy Bonus Experience with recruiting enablement tools such as Gem, BrightHire platforms that support sourcing, scheduling and interview intelligence Familiarity with DEI best practices in recruiting and inclusive language principles Experience managing or supporting early-career recruiting programs Exposure to the challenges of scaling recruiting in high-growth startups About Ridgeline Ridgeline is the industry cloud platform for investment management. It was founded by visionary tech entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday) to apply his successful formula of solving operational business challenges with bold innovation and human connectivity to the unique needs of the investment management industry. Ridgeline started with a clean sheet of paper and a deep bench of experts bound by a set of core values and motivated to revolutionize an industry underserved by its current tech offerings. We are building a new, modern platform in the public cloud, purpose-built for the investment management industry and we are prioritizing security, agility, and usability to empower business like never before. With a growing campus in Reno and offices in New York, Lake Tahoe, and the Bay Area, Ridgeline is proud to have built a fast-growing, people-first company that has been recognized by Fast Company as a "Best Workplace for Innovators," by The Software Report as a "Top 100 Software Company," and by Forbes as one of "America's Best Startup Employers." Ridgeline is proud to be a community-minded, discrimination-free equal opportunity workplace. Ridgeline processes the information you submit in connection with your application in accordance with the Ridgeline Applicant Privacy Statement. Compensation and Benefits The typical starting salary range for new hires in this role is $140,000 - $162,500. Final compensation amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amount listed above. As an employee at Ridgeline, you'll have many opportunities for advancement in your career and can make a true impact on the product. In addition to the base salary, 100% of Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement. We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work. These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans. Please check out our Careers page for a more comprehensive overview of our perks and benefits. #LI-Hybrid

Posted 2 weeks ago

T
Truist Financial CorporationRichmond, VA
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: This individual will serve as a key partner to the Risk Management and Enterprise Control and Change office as needed on Business Office related activities. Responsible for driving Enterprise Technology strategic objectives through thought leadership, organizational design, management and execution of an SLT-designated core function(s) or program(s). Provides oversight and accountability for Enterprise Technology-wide projects/programs of varying size up to and including enterprise transformational initiatives. Influences and leads large-scale change initiatives. Lead the management of at least two business management office verticals: cost and supplier management, business transformation, workforce management and/or business operations. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Provides thought leadership, organizational design, management and execution of an SLT-designated core function(s) or program(s). Directs and oversees financial management, organizational planning and design, planning and coordination of Enterprise Technology-wide program or programs. Directs organizational efforts to partner closely with LOB/function managers and subject matter experts to develop program design, plan, metrics and execution strategy. Partners to develop business cases and strategies for budgeting, planning, and tracking revenue and/or expense. Directs and oversees relationships with business owners and technology leads to support overall program needs. Ensures that program activities are on track to deliver appropriate ROI and enterprise benefits. Ensures implementation and oversight of appropriate risk management plans for program initiatives in area of responsibility. Monitors and challenges performance of current systems and processes. Identifies and advocates for solutions designed to deliver value and mitigate risk as appropriate. Leads multiple teams of internal and/or external resources to execute on vertical targets. Analyzes and collectively manages variances to the program plan and overall portfolio and makes recommendation and/or creates action plan to mitigate negative variances or to resolve issues. Articulates overall performance of multiple programs and initiatives via dashboard reporting for use by key executives. Define and partner across all delivery leads and LOB CDO the workforce resource strategy, talent strategy and location strategy. Define and coordinate the workforce hot spot resource program to meet the regulatory obligiations of workforce strategy and management across the team. Define, consolidate and report on the workforce metrics and reporting. Manage and coordinate the resource approval process in coordination with finance and the RAC. Partner across the teams to define and scope projects and complete RFPs to contractually execute on those program across Truist. Partner across the leadership team to define and execute on the Data, Analytics, AI, Gen AI and Technology strategy for Truist. QUALIFICATIONS Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Undergraduate degree in either business, marketing, finance or equivalent degree. At least 10 years of experience in Financial/P&L management, vendor management, or IT workforce management Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies Demonstrated leadership in the implementation of complex programs and projects. Ability to bring clarity to ambiguous assignments. Demonstrated executive level verbal and written communication skills. Superior working knowledge of business matters, finance, planning, and forecasting. Strong skills in MS Office Suite (PowerPoint, Excel, Word, Visio, Project) Preferred Qualifications: Advanced degree in a relevant field of work (e.g., MBA). PMP and/or PgMP Experience in enterprise technology organizational leadership. Financial services technology experience highly beneficial Experience implementing large/complex initiatives across a matrix organization In-depth knowledge of management and planning systems theory and practical application to complex initiatives Experience with financial measurements and metrics Financial Services experience Knowledge of business unit's mission and processes Experience implementing large/complex initiatives across a matrix organization Highly articulate Demonstrates executive presence General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

Posted 30+ days ago

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Wargaming AmericaBelgrade, MT
Job Overview We are looking for a Game Operation Manager to work on a new project in World of Tanks franchise. Our game is focused on alternative Cold War era with new tanks and vehicles including never seen before prototypes. Game has hero shooter elements to it, vast progression system giving player ability to experiment and build vehicles to their own liking. You will work with Game operations: planning, setting up, and tracking in-game events, as well as overseeing the in-game store and partner app stores. Reports to Live Ops Producer What will you do? Publish and update DLCs across partner storefronts. Plan and schedule offer rotations in the in-game shop. Closely collaborate with the Monetization Manager to prepare all offers rotation plans Support new feature rollouts by conducting Sanity checks and A/B testing. What are we looking for? 2+ years of proven experience in a LiveOps role within the gaming industry. A strong track record of leading game development initiatives through production. Practical experience solving challenges across all stages of the product lifecycle. Deep understanding of LiveOps workflows and industry best practices. Excellent analytical skills with the ability to interpret complex data and translate insights into actionable product strategies. Outstanding communication and interpersonal skills, with a collaborative mindset and ability to work across cross-functional teams. Passion for games - especially MMOs - and a solid grasp of player behaviors and motivations. Work mode Hybrid (4 days of work from the office) Benefits Benefits and perks are tailored to the local market and culture. Our benefits in Belgrade include: Annual leave of 20 working days (additional days based on years of service at Wargaming: up to 25 days) Additional paid time off (5 Personal Days, Birthday Leave, Marriage Leave, Compassionate Leave) Sick Leave Compensation, Maternity Leave Benefits Premium Private Health Insurance Career development and education opportunities within the company English clubs and platform for learning languages Mental well-being program (iFeel) Commuting allowance Company events FitPass membership Discounts for employees Personal Gaming Account Coffee, fruits, and snacks in the office On-site canteen with subsidized prices for food and drinks Seniority Awards Referral program - you can recommend the best talents to the Company and receive a reward Please submit your CV in English to ensure smooth processing and review. About Wargaming Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz. Please see Wargaming Candidate Privacy Policy for details on how Wargaming uses your personal data.

Posted 3 weeks ago

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Canadian Pacific Railway (CPKC)Kansas City, MO
Join CPKC, North America's first transnational railroad connecting U.S. Canada and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you're not just building a career-you're part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here. PURPOSE OF THE POSITION: The Leadership Management Trainee Operations (LMT-O) Program is a six-month, paid intensive training crafted to equip participants with crucial leadership and industry knowledge for the role of Assistant Trainmaster (ATM). Successful completion of the program necessitates relocation to a terminal within the CPKC network and dedication to future relocations. The training includes classroom instruction, online training, workshops, projects and on-the-job training. Participants will undergo an 11-week manager conductor training course followed by 12 weeks of infield training where you'll learn the proficiencies required to safely lead the operations and supervision of yard/ train movement. This position requires relocation across our network within the U.S. Apply now to join our class starting September 22, 2025. POSITION ACCOUNTABILITIES: Quickly learn, retain and use railroad operating systems, applications and local operating plans to assign tasks and handle efficiency within operations teams Complete and pass management train conductor certification and be able to be deployed once qualified and as the business requires - failure to pass the conductor certification will result in removal from the program Achieve minimum requirements on all phases of the LMT-O program including written, and practical evaluations; and deliver all reading, assignments and projects within assigned timelines Effectively lead Train and Engine operating employees acting as safety leader through active observations and discussions about rule compliance and by implementing preventative measures through staff engagement Model the proficiencies of effective leadership: commit to results, lead others, lead thought and lead by example Act critically when prioritizing work and make decisions aligned with CPKC's values of accountability, diversity and pride as well as the five foundations: operate safely, develop people, control costs, optimize assets and provide service POSITION REQUIREMENTS: Must be willing to relocate anywhere across CPKC's Canadian network upon graduation and throughout your career Must be able to perform work that can be physically demanding General equivalency diploma or equivalent experience is required, with preference given to those with post-secondary education Must be able to travel for up to 6 months during your initial training program Achieve minimum requirements on all phases of the LMT-O program including written, and practical evaluations; online independent learning, and complete all assignments and projects within assigned timelines Must be able to work all shifts including nights, weekends and holidays in all weather conditions Must have the ability to speak up and hold people accountable to CPKC's core safety principles Effective time management skills and strong verbal and written communication skills Ability to develop trust and credibility across the business 2 years' previous supervisory experience in logistics or an operational environment is helpful Demonstrate flexibility and adaptability to changing task priorities and work situations Valid driver's license is required Valid U.S. passport: allowing entry/re-entry to Canada required or ability to obtain one within 90 days of starting ADDITIONAL INFORMATION: Training Program Location Majority of the training will take place in St. Paul, MN; however, some on-the-job training will be required in the field within various provinces or territories throughout CPKC's network in the U.S. WHAT CPKC HAS TO OFFER: Flexible and competitive benefits package Competitive company pension and/or retirement plans Employee Share Purchase Plan Performance Incentive Plan Annual Fitness Subsidy Part-time Studies Program PRE-EMPLOYMENT REQUIREMENTS: Medical and Drug Testing This is a safety critical position and a successful pre-employment medical assessment including physical, vision, hearing, and a negative company or regulated drug test is required. Post hire qualification drug testing may also be required. Background Investigation Criminal history check Education verification Professional references Driver's license verification and driving history Passport verification Department of Transportation Background Check 40.25 Form Social Security Number verification BECOMING A RAILROADER: As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements. Management Conductor Program Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer. CULTURE OF INCLUSION: For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provide, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA). Req ID: 104646 Department: Operations Central Division Job Type: Full-Time Position Type: Non-Union Location: Kansas City, Missouri Country: United States % of Travel: 60-70% # of Positions: 1 Job Grade: 5 Job Available to: Internal & External #LI-ONSITE #LI-DG1 #LI-AQ1

Posted 30+ days ago

D
Dewolff Boberg & AssociatesDallas, TX
With over 38 years of cross-industry management consulting experience, DeWolff, Boberg & Associates has successfully provided services to a variety of clients worldwide and has conducted over 700 projects in 20 countries. Management Consultants gain exposure to Fortune 500 companies in various industries and work side by side, "on the floor", coaching frontline managers and supervisors in behavioral changes that drive sustainable performance and financial improvements. Armed with training in our proven methodology and the knowledge gained as previous business leaders, Management Consultants customize solutions for our client's existing people, processes and business environments to help them achieve dramatic improvements in productivity, quality, service and profitability. This position requires 100% weekly, Sunday-Friday travel to designated project locations. We focus on implementation and transformational change and deliver value by: Professionally service client organizations to solve business issues, create value, maximize growth and improve overall performance for sustainability Quickly become familiar with client business challenges and technologies to understand the environment for behavioral changes Gather, organize and analyze data regarding key business drivers to present information in a manner that is meaningful to clients by using metrics and analytics to guide organizational decision-making Thoroughly understand client resource utilization to identify waste in time and resources to provide operational and performance improvement opportunities Openly, respectfully and professionally discuss business and organizational shortcomings with clients to provide valuable feedback and influence solutions for long-term sustainability Empower frontline accountability of actions, roles and responsibilities by guiding clients through self-explorations of their business segments and staff utilization Collaborate with frontline leaders on a daily basis to improve leadership and management behaviors Effectively coach clients to approach their business issues as forward thinkers to exude confidence for improving behaviors and process efficiencies Assist the client with tool building and/or modification Foster a spirit of teamwork and unity among project team members that allows for healthy disagreements - expeditiously resolve conflicts by approaching with positive cohesiveness, supportiveness and working effectively together to enable the overall team to succeed Travel and Per Diem: All travel reward points and air miles earned personally belong to each Management Consultant and can be used as preferred Weekend travel flexibility including company paid companion flights or other city destination accommodations All employees are eligible to receive a pre-tax biweekly travel reimbursement per diem while working at a client site provided they stay at project site hotel A pre-tax biweekly allowance is included for parking and transportation fare to and from employees' home airport Benefits: DB&A has a competitive benefits package and offers 2 plan options that pays 100% of medical premiums for employee Medical, dental, vision, short & long-term disability Insurance, FSA, 401(k) Two weeks paid vacation+ one week paid PTO + paid year-end holiday closure Advancement Opportunities: At DB&A, our people are our greatest asset which is why we believe strongly in the internal growth and development of our employees. As a Management Consultant, individuals have the opportunity to drive their careers based on performance and contributions. We offer a three-tier Consultant Career Track and a Project Manager Career Track with the ability to advance directly from Senior Consultant to Project Manager. As a Project Manager, there is also upward potential to become a Chief of Operations and/or a Shareholder of DB&A. Our remarkable team consists of highly competitive and committed business professionals who are passionate about building life-long rewarding careers with us. Professional Requirements: Bachelor's Degree Minimum of 5 years of direct supervision and management experience (Manufacturing, Distribution or Engineering industries preferred) Demonstrated ability to manage conflict, build consensus and facilitate problem-solving and collaboration amongst cross functional teams Strong observation, analytical, numerical reasoning, business acumen and leadership skills Strong facilitation skills and ability to build relationships and interface with clients at all levels of the organization Ability to balance delivery of results, problem solving and client management Ability to juggle many responsibilities at one time to effectively partner with clients throughout the project lifecycle Develop a high level of personal and professional credibility with all levels of the organization and external client Ability to adapt to fast-paced, high pressure and changing environments Exceptional communication (verbal, written and presentation) skills Ability to succeed in a team environment and deliver/receive daily constructive feedback Advanced proficiency in MS Office Suite specifically Excel Ability to pass a pre-employment background, criminal, financial/credit and drug screening The Equal Employment Opportunity Policy of this corporation is to provide a fair and equal employment opportunity for all job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. Our corporation hires and promotes individuals solely on the basis of their qualifications for the job to be filled. This corporation believes that all employees should be provided with a work environment which enables each team member to be productive and to work to the best of his/her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color religion, national origin, gender, sexual orientation, age, marital status or disability. We expect and require the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere.

Posted 30+ days ago

Director, Global Customer Care And Service Management Standards Centralized Managed & Support Operations (Cmso)-logo
Motorola SolutionsChicago, IL
Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview The Managed & Support Service Operations organization is responsible for global delivery of Motorola Solutions' product and applications support, centralized service delivery, and managed service operations. Job Description The Director - Global Customer Care and Delivery Operations Standards Office (DOSO) will report directly to the AVP of Global Centralized Managed Support Operations, Glenn Graves, and will be responsible for the North America, Europe, Latin America and Asia Countries delivery of Motorola Solutions' product, portal and applications support, centralized service delivery standardized processes. A Customer Call Center Director is a senior leadership role responsible for the overall strategy, operations, and performance of a call center, aiming to maximize efficiency, customer satisfaction, and achieve organizational objectives. This candidate will play a critical role in Motorola Solutions' transition from a product centric to a services centric business focused on Software Enterprise Solutions. As the company continues to provide and develop industry-leading solutions for their customers, the candidate is responsible for driving a service delivery operational strategy with a focus on sustainable business models, competitive advantage and differentiated customer experience. This role is responsible for ensuring an exceptional customer experience that aligns with business and strategies, mentoring and developing staff, streamlining processes, and managing a departmental budget. Key Responsibilities: Strategic Planning and Vision: Developing and implementing the call center's strategic vision, objectives, and long-term plans that align with the broader company goals, particularly those related to customer experience and business growth. Operational Management: Overseeing the day-to-day operations of the call center across various channels (phone, chat, email, social media), ensuring efficient workflow, adherence to Service Level Agreements (SLAs), and optimal resource utilization. This includes managing staffing, scheduling, and call routing. Team Leadership and Development: Leading, mentoring, and motivating a team of call center managers, supervisors, and agents. This involves setting performance goals, conducting regular performance evaluations, providing coaching and training programs, fostering a positive work environment, and addressing employee engagement and retention. Performance Monitoring and Analysis: Defining, tracking, and analyzing key performance indicators (KPIs) such such as Average Handle Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSAT), Net Promoter Score (NPS), and call abandonment rates. They use this data to identify trends, pinpoint areas for improvement, and implement data-driven strategies. Customer Experience (CX) Improvement: Championing a customer-centric culture within the call center. This involves developing and implementing best practices for customer interactions, handling escalated customer inquiries and complex issues, and actively seeking feedback to improve service quality and customer loyalty. Technology and System Optimization: Evaluating, implementing, and optimizing call center technologies and software (e.g., CRM systems, ACD/IVR systems, workforce management tools, AI-driven solutions) to enhance operational efficiency, streamline customer interactions, and improve agent productivity. Budget Management: Developing, managing, and optimizing the call center budget, including forecasting, resource allocation, and cost-control measures to ensure efficient operations and maximize return on investment. Compliance and Quality Assurance: Ensuring the call center operates in compliance with company policies, industry regulations (e.g., data privacy like GDPR, HIPAA), and quality standards. Skills / Attributes Required: Master's degree in Computer Science, Engineering or Business Management 10+ years of experience in managing technology operations and teams, with at least 6 years within a cloud development or DevOps environment; 5+ years demonstrated success in leading a highly motivated, engaged team of 100+ team members. Strong understanding of human resource management principles, practices, and procedures Extensive customer service leadership experience, preferably within a technical contextor technology company A depth of knowledge and tool kit of best practices across customer centric service delivery organizations A deep understanding and appreciation of the value of building the customer experience throughout the delivery process Proven success in driving change both in culture and organization to achieve the business objectives while simultaneously building the team morale and enthusiasm for the vision Experience delivering services and solutions on a global scale. Ability to challenge standards to drive innovation, value and impact Knowledge and curiosity of emerging technologies that may become relevant to building solutions Proven success building and cultivating teams in the midst of significant change Proven success in building relationships with peers and executives to gain input and alignment to visions and plans Demonstrated experience in transforming teams through process improvement, performance management, realignment and hiring to achieve higher performance levels Highly self-motivated, self-directed, and attentive to detail with ability to effectively prioritize and execute tasks in a high-pressure environment Excellent communication skills: executive presentations, written, oral, and interpersonal Experience: Additional Skills & Experience Requirements: Experience conducting planning, governance, application selection, implementations, transformation and other enhancement projects Excellent performance record and proven ability to produce positive results Demonstrate a high level of credibility, integrity, and trust with a focus on excellent customer service, supportive workplace interactions, and a professional work ethic Strong ability to build relationships both internally and externally, including fostering a collaborative, positive work environment with stakeholders and peers History of increasing levels of accountability and responsibility and proven experience leading, managing, directing and motivating staff ITIL Certification desirable Performance and personal competencies required for the position: Business Acumen, Thought Leadership, Decision Making, Building Relationships and Using Influence and Leading Teams: Process Orientation/Organizational Skills: Knowledge of service transition and service operations Locations: This is a Hybrid role (The selected candidate will need to be in office a minimum of 3 days a week) Candidate must live within a hour of the following MSI offices: Schaumburg, Chicago, Ft. Lauderdale, Allen TX. Target Base Salary Range: $170,000 USD - $190,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-DB1 Basic Requirements Bachelor's degree degree in Computer Science, Engineering, Business Management or equivalent work experience 10+ years of progressive experience in customer service, customer success, or service delivery roles, with a significant portion in a leadership capacity. Travel Requirements Under 25% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Posted 30+ days ago

C
Canadian Pacific Railway (CPKC)Dallas, TX
Join CPKC, North America's first transnational railroad connecting U.S. Canada and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you're not just building a career-you're part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here. PURPOSE OF THE POSITION: The Leadership Management Trainee Operations (LMT-O) Program is a six-month, paid intensive training crafted to equip participants with crucial leadership and industry knowledge for the role of Assistant Trainmaster (ATM). Successful completion of the program necessitates relocation to a terminal within the CPKC network and dedication to future relocations. The training includes classroom instruction, online training, workshops, projects and on-the-job training. Participants will undergo an 11-week manager conductor training course followed by 12 weeks of infield training where you'll learn the proficiencies required to safely lead the operations and supervision of yard/ train movement. This position requires relocation across our network within the U.S. Apply now to join our class starting September 22, 2025. POSITION ACCOUNTABILITIES: Quickly learn, retain and use railroad operating systems, applications and local operating plans to assign tasks and handle efficiency within operations teams Complete and pass management train conductor certification and be able to be deployed once qualified and as the business requires - failure to pass the conductor certification will result in removal from the program Achieve minimum requirements on all phases of the LMT-O program including written, and practical evaluations; and deliver all reading, assignments and projects within assigned timelines Effectively lead Train and Engine operating employees acting as safety leader through active observations and discussions about rule compliance and by implementing preventative measures through staff engagement Model the proficiencies of effective leadership: commit to results, lead others, lead thought and lead by example Act critically when prioritizing work and make decisions aligned with CPKC's values of accountability, diversity and pride as well as the five foundations: operate safely, develop people, control costs, optimize assets and provide service POSITION REQUIREMENTS: Must be willing to relocate anywhere across CPKC's Canadian network upon graduation and throughout your career Must be able to perform work that can be physically demanding General equivalency diploma or equivalent experience is required, with preference given to those with post-secondary education Must be able to travel for up to 6 months during your initial training program Achieve minimum requirements on all phases of the LMT-O program including written, and practical evaluations; online independent learning, and complete all assignments and projects within assigned timelines Must be able to work all shifts including nights, weekends and holidays in all weather conditions Must have the ability to speak up and hold people accountable to CPKC's core safety principles Effective time management skills and strong verbal and written communication skills Ability to develop trust and credibility across the business 2 years' previous supervisory experience in logistics or an operational environment is helpful Demonstrate flexibility and adaptability to changing task priorities and work situations Valid driver's license is required Valid U.S. passport: allowing entry/re-entry to Canada required or ability to obtain one within 90 days of starting ADDITIONAL INFORMATION: Training Program Location Majority of the training will take place in St. Paul, MN; however, some on-the-job training will be required in the field within various provinces or territories throughout CPKC's network in the U.S. WHAT CPKC HAS TO OFFER: Flexible and competitive benefits package Competitive company pension and/or retirement plans Employee Share Purchase Plan Performance Incentive Plan Annual Fitness Subsidy Part-time Studies Program PRE-EMPLOYMENT REQUIREMENTS: Medical and Drug Testing This is a safety critical position and a successful pre-employment medical assessment including physical, vision, hearing, and a negative company or regulated drug test is required. Post hire qualification drug testing may also be required. Background Investigation Criminal history check Education verification Professional references Driver's license verification and driving history Passport verification Department of Transportation Background Check 40.25 Form Social Security Number verification BECOMING A RAILROADER: As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements. Management Conductor Program Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer. CULTURE OF INCLUSION: For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provide, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA). Req ID: 104649 Department: Operations Central Division Job Type: Full-Time Position Type: Non-Union Location: Kansas City, Missouri Country: United States % of Travel: 60-70% # of Positions: 1 Job Grade: 5 Job Available to: Internal & External #LI-ONSITE #LI-DG1 #LI-AQ1

Posted 30+ days ago

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TMS Toyota Motor Sales, USA CompanyPlano, Texas
Overview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us. Who we are A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us. Excited to grow your career at Toyota? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position, you see is right for you, we encourage you to apply! To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time. Who We’re looking for: The Toyota Regional offices are looking for a passionate and highly motivated Management Trainees. We are a closely-knit team that is imaginative, thoughtful, and brave in all that we do and create. The primary responsibility of this role is to learn about all aspects of the Toyota Field Organization in preparation for becoming a field traveler. This includes the implementation and development of reports, working with area management on various projects and presentations as well as spending time in dealerships with Field Travelers to learn how to consult with our dealer network. Typical Career Path: Management Trainee Program (18 months) > Regional Analyst > Field Traveler What You’ll Be Doing: • Developing customized trend reports for utilization by area consultants and field travelers during their counseling meetings with target customer satisfaction/retention dealers • Analyzing, monitoring and tracking region/district/dealer customer satisfaction performance trends and communicate trends to appropriate management for corrective actions • Assisting with the monthly and yearly sales plans • Analyzing market conditions • Assisting in coordinating and executing on-site events • Assisting in communicating strategies & schedules to all departments/associates • Shadowing Field Travelers • Consulting with our dealer body to help develop their business • Building relationships with dealers to assist with their goals Locations: Toyota Regional Offices: Boston Region (Mansfield, MA), Central Atlantic Toyota (Glen Burnie, MA), Chicago Region (Aurora, IL), Cincinnati Region (Cincinnati, OH), Denver Region (Englewood, CO), Kansas City Region (Kansas City, MO), Los Angeles Region (Irvine, CA), New York Region (West Caldwell, NJ), Portland Region (Portland, OR), San Francisco Region (San Ramon, CA), Lexus Area Offices: Lexus Eastern Area (Parsippany, NJ), Lexus Central Area (Naperville, IL), Lexus Southern Area (Atlanta, GA), Lexus Western Area (Irvine, CA) Required Qualifications: Bachelor's degree in Business Administration, Management, Marketing or related field is required Candidates must be willing to relocate and have a valid driver’s license Must be 18 years of age or older Must have reliable transportation Must have the right to work in the United States and not require Toyota sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, or F-1 OPT extension) now or in the future Minimum GPA of 2.7 or higher Possess a high degree of written and verbal communication skills. Proficient in MS Word, Excel and PowerPoint Toyota is proud to be an equal opportunity employer that celebrates the inclusiveness of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law. Belonging at Toyota Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law. Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com. Characteristics protected by law. Do you have a question or need assistance with your application? Check out the How to Apply section of our careers page on Toyota.com or send an email to TalentLinkAdmin@toyota.com Belonging at Toyota Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law. Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com .

Posted 1 week ago

Vendor Operations Management Coordinator-logo
CareBridgeIndependence, OH
Be Part of an Extraordinary Team The MyCare Ohio Plan program is to deliver high‐quality, trauma informed, culturally competent, person‐centered coordination for all members that addresses physical health, behavioral health, long term services and supports, and psychosocial needs. Vendor Operations Management Coordinator Location: This position is based in Ohio with a strong preference for Columbus, OH. In-Office Expectation: Hybrid 1; This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Vendor Operations Management Coordinator is responsible for managing relationships with multiple Area Agency on Aging (AAA) vendors to ensure goals are achieved for an enterprise function. How You Will Make an Impact Primary duties may include, but are not limited to: Manages the day-to-day execution of Area Agency on Aging (AAA) vendor agreements to ensure compliance, monitor quality, and when necessary, develop corrective action plans. Identifies discrepancies and disagreements between business and AAA and partners with appropriate business for resolution Supports vendor management consultant in performing Readiness Assessments of AAAs when a new vendor's service is rolled out or when an existing vendor's service is expanded or enhanced. Maintains all AAA profiles. Supports AAAs with creation and maintenance of compliant governing documents and maintains SOPs and process flows. Tracks industry and AAA-specific news and business updates. Maintains tracking of AAA performance. Partners with IT regarding internal requirements and AAA interaction. Creates, reviews and approves AAA access to company systems. Reviews AAA performance reports and comments and works with Director of Service Coordination for clinical process strategies. May participate in fact-based negotiations of agreements and/or participate or lead cross-functional teams to implement AAA services. Minimum Requirements: Requires a H.S. diploma or equivalent; 3 to 5 years of increasingly responsible professional level contract management, vendor management experience; or any combination of education and experience, which would provide an equivalent background. Preferred Skills, Capabilities, and Experiences: BA/BS degree in business or other related major preferred. Experience with OH AAA network strongly preferred. Experience with OH MyCare programs strongly preferred. LTSS experience to include creation of workflows and SOPs strongly preferred. Experience supporting a delegated vendor partner strongly preferred. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Posted 3 days ago

Vendor Operations Management Coordinator-logo
CareBridgeMason, OH
Be Part of an Extraordinary Team The MyCare Ohio Plan program is to deliver high‐quality, trauma informed, culturally competent, person‐centered coordination for all members that addresses physical health, behavioral health, long term services and supports, and psychosocial needs. Vendor Operations Management Coordinator Location: This position is based in Ohio with a strong preference for Columbus, OH. In-Office Expectation: Hybrid 1; This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Vendor Operations Management Coordinator is responsible for managing relationships with multiple Area Agency on Aging (AAA) vendors to ensure goals are achieved for an enterprise function. How You Will Make an Impact Primary duties may include, but are not limited to: Manages the day-to-day execution of Area Agency on Aging (AAA) vendor agreements to ensure compliance, monitor quality, and when necessary, develop corrective action plans. Identifies discrepancies and disagreements between business and AAA and partners with appropriate business for resolution Supports vendor management consultant in performing Readiness Assessments of AAAs when a new vendor's service is rolled out or when an existing vendor's service is expanded or enhanced. Maintains all AAA profiles. Supports AAAs with creation and maintenance of compliant governing documents and maintains SOPs and process flows. Tracks industry and AAA-specific news and business updates. Maintains tracking of AAA performance. Partners with IT regarding internal requirements and AAA interaction. Creates, reviews and approves AAA access to company systems. Reviews AAA performance reports and comments and works with Director of Service Coordination for clinical process strategies. May participate in fact-based negotiations of agreements and/or participate or lead cross-functional teams to implement AAA services. Minimum Requirements: Requires a H.S. diploma or equivalent; 3 to 5 years of increasingly responsible professional level contract management, vendor management experience; or any combination of education and experience, which would provide an equivalent background. Preferred Skills, Capabilities, and Experiences: BA/BS degree in business or other related major preferred. Experience with OH AAA network strongly preferred. Experience with OH MyCare programs strongly preferred. LTSS experience to include creation of workflows and SOPs strongly preferred. Experience supporting a delegated vendor partner strongly preferred. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Posted 3 days ago

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Truist Financial CorporationAtlanta, GA
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: This position will have responsibility for overseeing and managing the law firm management function of the Legal Department as well as optimizing and enhancing related Legal Department processes. This position will lead a team that efficiently onboards law firms, ensures compliance with Truist third-party risk requirements, negotiates law firm rates, manages the panel of preferred legal providers and other approved law firms, , manages other legal-related vendors, oversees conflicts of interest processes, manages legal invoicing functions, builds and leads firm management programs in areas of cost containment, alternative fee arrangements, and law firm performance. The position serves as the subject matter expert on Truist's outside counsel policies and procedures. The position serves as the point of contact for law firms, possesses excellent communication capabilities, and builds deep relationships with law firms and within the Department. For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.) Office centric role 4 days in office. This is not a remote job.* ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Use critical thinking, creativity, and operational excellence to implement or enhance processes and programs that relate to law firms and legal-related vendors, including processes related to management of third-party risk. Drive strategy for Legal Department policy and procedures for law firms and legal-related vendor onboarding, including by working closely with Truist Third-Party Risk Management Office and Operations teams. Manage law firm and legal-related vendor policy and procedure governance by leading compliance efforts. Serve as primary contact and representative of the Legal Department with approved law firms. Build and execute processes and programs for law firm panel management, conflicts of interests, legal fees processing, firm performance, volume discounts, alternative fee arrangements, and rate negotiations. 6. Develop strategies and processes to assess operational risks within the law firm management program and assist in overseeing mitigation efforts and management of issues to resolution. Draft outside counsel guidelines and related policies/procedures. Collaborate with Legal Department and functional areas leaders across the enterprise to address needs for legal counsel and onboard new law firms and legal-related vendors. Stay abreast of industry trends related to law firm management operations. Support and lead ad-hoc projects related to law firm management operations. QUALIFICATIONS Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree or higher Strong technical understanding of legal operations 5 or more years of professional experience in operations at a company, preferably within a legal department or law firm Able to embrace change Demonstrated ability to effectively lead work teams and projects Strong analytical and research skills with attention to detail Superb verbal and written communication skills, including writing and drafting skills Ability to work within a large organization and collaborate and partner with cross-functional teams Ability to interact effectively with people at all organizational levels of the firm and build strong relationships with internal stakeholders Executive presence and ability to serve as a primary contact for Chief Legal Officer and Deputy General Counsels on areas of responsibility Ability to work independently, to successfully build and sustain operational programs Proficient in the use of Microsoft Office Suite Preferred Qualifications: JD or MBA Demonstrated organizational skills Experience working in Legal Operations at a law firm or large financial services company General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

Posted 4 days ago

Collection Management (Operations Specialist - Junior-level) NGA - New Mexico, Rotating 12/7/365-logo
MasegoLas Cruces, NM
Job ID:  20240516210744 Location:  Las Cruces , NM Shift : 12 /7/365 rotating shift environment ___________________________________________________________________________________________  Masego is an award-winning small business that specializes in GEOINT services. As a Service-Disabled Veteran-Owned Small Business (SDVOSB), we recognize and award your hard work. Description We are looking for a Junior-level TS/SCI-cleared Collection Manager to join our team. In this role you will perform and manage collection activities of GEOINT based sources in support of time dominant operations.  Minimum Qualifications and Skills: Previous experience utilizing GEOINT collection management information systems Previous experience with GEOINT collection capabilities and methods Ability to produce GEOINT products to NGA standards and quality Demonstrated ability to operate successfully in a fast-paced and dynamic 24/7/365 environment as a team-member Ability to communicate with clarity and accuracy both verbally and written Demonstrated familiarity in the functional mission areas and key intelligence issues Preferred Qualifications, Skills and Education: High School Diploma/GED Understanding of Activity Based Intelligence (ABI) and application of ABI Imethodologies Previous experience utilizing GEOINT collection management information systems Previous experience with GEOINT analytical databases and reporting tools Previous experience performing first phase GEOINT work Previous experience with collection capabilities and methods Security Clearance Requirement: Active TS/SCI with a current CI Poly Shift Schedule: 24/7/365 rotating shift environment. Salary: $85,000+ based on ability to meet or exceed stated requirement   About Masego Masego Inc. provides expert Geospatial Intelligence Solutions in addition to Activity Based Intelligence (ABI) and GEOINT instructional services. Masego provides expert-level Geospatial Collection Management, Full Motion Video; Human Geography; Information Technology and Cyber; Technical Writing; and ABI, Agile, and other professional training.  Masego is a Service-Disabled Veteran-Owned Small Business headquartered in Fredericksburg, Virginia. With high-level expertise and decades of experience, coupled with proven project management systems and top-notch client support, Masego enhances the performance capabilities of the Department of Defense and the intelligence community. Pay and Benefits We seek to provide and take care of our team members. We currently offer  Medical, Dental, Vision, 401k, Generous PTO, and more! Diversity Masego, Inc. is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all applicable Federal and Virginia State laws, regulations, and executive orders regarding nondiscrimination and affirmative action in its programs and activities. Masego, Inc. does not discriminate on the basis of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran status. Powered by JazzHR

Posted 3 weeks ago

Collection Management (Operations Specialist - Junior-level) NGA - Washington, Rotating 12/7/365-logo
MasegoSpringfield, VA
Job ID:  20240516195050 Location:   Springfield, VA Shift : 12 /7/365 rotating shift environment ___________________________________________________________________________________________  Masego is an award-winning small business that specializes in GEOINT services. As a Service-Disabled Veteran-Owned Small Business (SDVOSB), we recognize and award your hard work. Description We are looking for a Junior-level TS/SCI-cleared Collection Manager to join our team. In this role you will perform and manage collection activities of GEOINT based sources in support of time dominant operations.  Minimum Qualifications and Skills: Previous experience utilizing GEOINT collection management information systems Previous experience with GEOINT collection capabilities and methods Ability to produce GEOINT products to NGA standards and quality Demonstrated ability to operate successfully in a fast-paced and dynamic 24/7/365 environment as a team-member Ability to communicate with clarity and accuracy both verbally and written Demonstrated familiarity in the functional mission areas and key intelligence issues Preferred Qualifications, Skills and Education: High School Diploma/GED Understanding of Activity Based Intelligence (ABI) and application of ABI Imethodologies Previous experience utilizing GEOINT collection management information systems Previous experience with GEOINT analytical databases and reporting tools Previous experience performing first phase GEOINT work Previous experience with collection capabilities and methods Security Clearance Requirement: Active TS/SCI with a current CI Poly Shift Schedule: 24/7/365 rotating shift environment. Salary: $85,000+ based on ability to meet or exceed stated requirement   About Masego Masego Inc. provides expert Geospatial Intelligence Solutions in addition to Activity Based Intelligence (ABI) and GEOINT instructional services. Masego provides expert-level Geospatial Collection Management, Full Motion Video; Human Geography; Information Technology and Cyber; Technical Writing; and ABI, Agile, and other professional training.  Masego is a Service-Disabled Veteran-Owned Small Business headquartered in Fredericksburg, Virginia. With high-level expertise and decades of experience, coupled with proven project management systems and top-notch client support, Masego enhances the performance capabilities of the Department of Defense and the intelligence community. Pay and Benefits We seek to provide and take care of our team members. We currently offer  Medical, Dental, Vision, 401k, Generous PTO, and more! Diversity Masego, Inc. is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all applicable Federal and Virginia State laws, regulations, and executive orders regarding nondiscrimination and affirmative action in its programs and activities. Masego, Inc. does not discriminate on the basis of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran status. Powered by JazzHR

Posted 3 weeks ago

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Leap BrandsDallas, TX
Position Overview: The VP of Operations will be responsible for overseeing the day-to-day operations of the company, ensuring the highest level of efficiency, service delivery, and profitability across all locations. The VPO will lead the development and implementation of operational strategies that support growth, improve productivity, and enhance the customer experience. This role will work closely with the CEO and other senior leaders to optimize processes, drive performance, and manage a distributed workforce. Key Responsibilities: Operational Leadership: Oversee all operational aspects of the business, including service delivery, fleet management, workforce scheduling, and quality control. Ensure that all operations run smoothly, efficiently, and in alignment with the company’s goals and objectives. Process Improvement: Lead continuous improvement initiatives to streamline processes, reduce operational costs, and enhance service quality. Identify and implement best practices across all locations to improve efficiency and customer satisfaction. Performance Management: Set performance goals and KPIs for the operations team, including regional managers and service crews. Monitor performance regularly, providing coaching, guidance, and resources to ensure targets are met or exceeded. Scaling Operations: Develop and execute scalable operational strategies to support the company’s growth plans, including geographic expansion into new markets. Ensure that the company’s infrastructure and processes can accommodate rapid growth without sacrificing quality or customer experience. Customer Service Excellence: Ensure that customer satisfaction is at the core of all operational activities. Work closely with the customer service team to resolve issues quickly and effectively, while maintaining high standards of service delivery. Budgeting & Financial Oversight: Collaborate with the CFO to develop and manage the operations budget. Ensure that operational costs are controlled while meeting business performance goals. Analyze financial reports to identify areas for cost savings and operational efficiency. Team Leadership: Lead, motivate, and mentor a diverse team of regional managers, operations staff, and service technicians. Foster a culture of accountability, safety, and professionalism across all levels of the organization. Vendor & Partner Management: Manage relationships with vendors, suppliers, and external partners. Ensure that all products, equipment, and services meet the company’s quality and performance standards. Compliance & Safety: Oversee compliance with industry regulations, safety protocols, and environmental standards. Ensure that all operations adhere to local, state, and federal regulations related to turf management, pesticide use, and equipment safety. Technology & Systems: Leverage technology to improve operational efficiency. Evaluate and implement software and tools to streamline scheduling, fleet management, inventory control, and customer communication. Cross-Functional Collaboration: Collaborate with the sales, marketing, and finance teams to align operational activities with business growth strategies. Support the development and launch of new services, ensuring operational readiness. Qualifications: Education: Bachelor’s degree in Business Administration, Operations Management, or a related field. MBA or advanced degree is preferred. Experience: Minimum of 5 years of experience in senior operations leadership roles, preferably within the home services, turf management, landscaping, or related industries. Operational Expertise: Strong understanding of service delivery, field operations, logistics, and workforce management. Experience overseeing multi-location operations is highly desirable. Leadership & Team Building: Proven ability to lead, motivate, and develop high-performing teams. Experience managing distributed workforces and fostering a positive team culture. Process Optimization: Experience in implementing process improvements and operational efficiencies. Strong problem-solving and decision-making skills with a focus on continuous improvement. Customer-Focused: A deep understanding of the importance of customer service and the ability to ensure operational excellence in customer experience. Financial Acumen: Strong financial management skills, including budgeting, forecasting, and P&L management. Ability to analyze financial data to make informed business decisions. Technology Proficiency: Proficiency in using operations management software, fleet management tools, and scheduling platforms. Experience with CRM and ERP systems is a plus. Communication Skills: Excellent communication, interpersonal, and collaboration skills. Ability to work effectively with senior leadership and cross-functional teams. Preferred Qualifications: Experience in turf management, lawn care, landscaping, or a related industry Experience managing operations in a private equity-backed or high-growth environment Familiarity with environmental regulations and best practices in the green industry Powered by JazzHR

Posted 3 weeks ago

T
Think Academy USSan Jose, California
Location: San Jose, CA Job Type: Full-Time (Hybrid) Location: 1245 S Winchester Blvd, San Jose Intended Start Date : Early September 2025 About Think Academy Think Academy US ( www.TheThinkAcademy.com ), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better! About This Role Think Academy U.S. Online is seeking a Full-Time Management Trainee for our Regional Marketing Team. This role is designed for recent graduates and early-career professionals who are passionate about online math education and aspire to become future leaders in the industry. As a Management Trainee, you will rotate across our teaching, user operations, and business development departments , gaining comprehensive exposure to how a leading online education platform delivers high-quality instruction and drives business growth. This is a fast-track opportunity with the potential to be promoted into a management-level role within 2–3 years , based on performance. This role focuses on driving user engagement and sustainable growth by deeply understanding user needs and translating them into actionable strategies. You’ll collaborate across teams to enhance curriculum, build high-impact enrollment products, grow our WeChat ecosystem, and lead initiatives like AMC prep to elevate Think Academy’s presence and performance. 1. User Operations - Understand user needs and communicate effectively and efficiently with the content team to continuously iterate and upgrade the Think Academy long-term course curriculum - Design and refine high-impact enrollment products to enhance reputation and expand the user base - Participate in the design and execution of various AMC preparation activities throughout the second half of the year, leveraging the AMC's popularity across the U.S. Increase awareness of our programs among more users and help them achieve excellent results with Think Academy - Build and strengthen the WeChat private domain ecosystem, establishing and stabilizing WeChat channels with organic growth capabilities - Develop enrollment strategies based on the key focus areas, implement them school-wide, and drive healthy business growth across the institution 2. Math Instruction (~8 teaching hours/week) - Deliver online math classes as part of your rotational training - Gain insight into user needs and hands-on teaching experience to integrate into future products or business decisions - Classes on Friday evenings and Saturdays will be required Working Schedule: Tuesday-Friday Onsite Saturday WFH What We're Looking For : A genuine passion for education, especially for online learning, and a desire to create a positive impact for students and families Proactive, reliable, and eager to grow; able to take full ownership of new projects and adapt in a fast-paced, cross-functional environment; a strong communicator and collaborator who builds trust with teammates Open to cross-border collaboration and interested in future offshore or international management opportunities Bachelor’s or Master’s degree in Mathematics or a STEM-related field is a strong plus Working proficiency in both English and Mandarin is required Compensation & Benefits Structure : Total Compensation Package: $85,000-$100,000 Includes Base Salary : $69,000-$75,000 + Guaranteed Teaching Salary : $12,000+$15,000 + Teaching & Performance Bonus : Up to 15%! Extensive hands-on experience and the opportunity to own and lead impactful projects from an early stage; Fast-track path to management-level roles within 2–3 years , supported by structured mentorship and direct coaching from experienced leaders 401k and Health, Vision, and Dental Insurance H1B Sponsorship available for eligible candidates As part of a global education company, you may have the chance to collaborate with international branches , engage with our headquarters , or explore cross-border career opportunities Relocation Allowance available Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Posted 2 weeks ago

Operations Coordinator (with Accounting / Office Management / HR support)-logo
Noble StudiosReno, Nevada
Noble Studios is seeking an enthusiastic and diligent Operations Coordinator to join our team full-time in our Reno, NV headquarters. This position will require being on-site in the Reno office, as needed, but you will also have the opportunity to work-from-home. This position offers a unique opportunity to gain hands-on experience in the internal workings of operations within a privately held digital marketing agency. Noble's Operations Coordinator takes an active, hands-on role in assisting the Operations team by providing support in four key areas - reporting and production operations, accounting,office management and recruiting. Our Operations Coordinator is a key resource for ensuring our team is able to keep up with all the demands of a growing organization, as well as providing backup for various tasks. You must be an organizational ambassador, strong team player, detail oriented and a quick learner. You must love variety and be willing to do whatever task is required at the moment. Join our dynamic team and contribute to our growth and success through your skilled support. What You’ll Do Support Production Operations and Reporting: Backup our Traffic Manager by learning to ensure daily accuracy and up-to-date information across project management tools and organizational workflows Run, refine and share data-driven reports utilizing production management software and using Excel or Google Sheets as needed Gather information for review to ensure employee utilization is meeting organization annual expectations Coordinating and supporting the organization of timelines and resourcing for internal initiatives and projects Support Accounting: Accurately and quickly complete data entry, digital and paper file maintenance, and document organization Support accounts payable and receivable processes, including vendor invoicing Help with month-end closing procedures and other financial reporting tasks Scan incoming mail and record client receipts Make bank deposits Recommend and draft updates to our standard operating procedures, best practices, and guidelines related to accounting and operations tasks Support Human Resources: Review applications for automatically disqualifying items and disposition Draft and schedule specific regular team and candidate communications Download, audit and maintain some electronic files Run verification checks for candidates and bi-annually for drivers Help draft and/or refine HR standard operating procedures and checklists Support Office Management: Handle administrative tasks including incoming/outgoing emails, mail and calls Assist with scheduling appointments, meetings and events, as needed Track, organize, order and stock needed inventory and supplies Organize and maintain file cabinets, supply closets and server room Ensure break and conference rooms are organized and presentable Help ensure office fixtures and equipment are properly tracked and in working order, including acting as liaison with various vendors May handle certain team communications and research for events On occasion, assist with event organization and catering, including food deliveries Support the entire organization: Contribute to a positive and collaborative work environment. Effectively and professionally interact with all employees, peers, and leadership within Noble Help promote company culture that encourages top performance, high morale and trust in leadership What You’ll Bring - Needed Experience & Skills At least an Associate’s degree in a relevant field such as Business Administration, Accounting, Human Resources or Data Science; Bachelor’s degree is preferred Minimum of 2+ years of relevant full-time experience and demonstrated understanding the foundational principle in two or more of these areas: Accounting or Bookkeeping Business or Financial Analysis Human Resources or Recruiting Office Management or Administrative Support Strong skills with the Microsoft Office Suite, Google Workspace, virtual meeting tools (such as Zoom), chat systems (such as Slack), and internet research Proven ability to support and interact successfully with all levels of staff, including executives Collaborative mindset with the ability to work effectively with others and manage multiple tasks simultaneously Demonstrated high attention to detail, organization and process Strong analytical and problem-solving skills, including the ability to understand data Demonstrated ability and willingness to continuously acquire new capabilities and accept new challenges Ability to be flexible in response to changing priorities and needs Demonstrated ability to anticipate the needs of others High level of confidentiality, discernment and judgment Exceptional communication skills, both oral and written, with the ability to communicate clearly and effectively with leadership and external partners Preferred experience: Experience in the digital agency (or similar) environment is ideal Previous technology industry or marketing experience a plus Experience with communications, PR and social media useful Exposure to systems such as QuickBooks, task management, Workamajig, etc What’s in It for You The chance to work at an award-winning, industry-leading creative digital performance agency, with clients such as Travel Nevada, Visit Lake Tahoe, Yodlee and others. An exceptional benefits package, plus a workplace emphasis on ongoing learning and growth: guest speakers and workshops, in-depth roundtable discussions, and of course, the opportunity to learn from some of the smartest and coolest coworkers around. A see-it-to-believe-it time-off policy: two companywide paid weeks off every year (one week in July and another in December) when Noble closes its offices, plus two weeks of personal vacation to start, one week of sick & safe time, and all ten paid company-observed holidays. If You’re Chosen You must pass Noble’s background and reference checks, as well as provide documentation of your legal right to work in the U.S. without sponsorship. You must be able to work full-time during Noble’s core business hours of 8:30 a.m. to 5:30 p.m. Pacific Time, Monday through Friday. About Noble Studios Noble Studios is a Nevada-grown creative digital performance marketing agency with offices in Reno, Las Vegas and Bristol, U.K., specializing in brand strategy, digital marketing strategies, web development, SEO, paid digital media, creative and content development and social media. Since 2003, the company has completed work for international brands such as Google, Disney, Travel Nevada, Tahiti Tourisme, Yosemite Mariposa County, Autodesk, Adobe, Genome Medical, Medcor and more. Noble has been honored to be recognized as one of Ad Age's "Best Places to Work 2024" and by Inc. as a "Best in Business – Advertising." Noble Studios is an approved Google Partner and HubSpot Solutions Partner.

Posted 30+ days ago

Operations Management Trainee-logo
Avis Budget GroupIndianapolis, Indiana
Salary: $48,000/yr + Company Vehicle (Gas, Insurance, Maintenance Included) Are you driven by a passion for customer satisfaction? Do you thrive in a fast-paced, high-pressure environment? Join us as an Operations Manager Trainee and embark on a dynamic learning journey. Through our structured, hands-on program, you’ll immerse yourself in operations, mastering the skills to enhance financial profitability, operational efficiency, and improve customer satisfaction while leading the teams. With rotation through key operational areas such areas including Sales, Logistics, and Customer Service After completing the eight-week training, you will transition into a supervisory role, overseeing one or more of the daily operations and sales functions to ensure maximization of fleet, revenue, customer satisfaction and employee management. You'll receive mentorship to develop skills and advance from Operations Manager to Area Vice President in our Fortune 500 company. Benefits you’ll receive: Annual Compensation: $48,000/yr Company vehicle provided with gas, insurance, and maintenance Paid time off 401K retirement plan with company matched contributions Access to Medical, Dental, Vision, Life and Disability insurance Eligible to elect other voluntary benefits including Group Legal, Identity Theft, Insurance, FSA, additional life insurance coverages Contribute up to $260 as a tax-free benefit for public transportation or parking expenses Employee discounts, including discounted prices on purchase of Avis / Budget cars Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service, and more What we’re looking for: Recent graduate with bachelor's degree OR associate's degree plus at least two years’ supervisory experience. Ability to demonstrate strong leadership capabilities, work well in a team environment with a positive attitude, and make independent decisions. Valid driver’s license Flexibility to work days, evenings, overnights, weekends, and holidays. Willingness to work outdoors in weather conditions with moderate noise level This position requires regular, on-site presence and cannot be performed remotely Extra points for this: One year of experience providing high quality customer service Who We Are: Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group. *Use of company vehicle subject to company policy. This position may be with any affiliate of Avis Budget Group. Indianapolis Indiana United States of America

Posted 3 days ago

Operations Account Management Specialist-logo
Pacific Life Insurance CompanyNewport Beach, California
Job Description: Providing for loved ones, planning for rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Operations Advisor Management (“OAM”) Specialist to join our Life OAM Team in Newport Beach, CA or Omaha, NE. As an OAM Specialist, you will move Pacific Life, and your career, forward by facilitating complex specialty inquiries primarily, but not solely, for our Multi life business, which includes corporate-owned, corporate-sponsored and individually owned life insurance policies. You will be assigned a block of insurance firms to directly support and cultivate relationships that maintain high trust and growth opportunities within the corporate life insurance market. You will report to a Supervisor of the Operations Advisor Management team. How you will help move us forward: Consistently meets standards for quality and efficiency of call/email/correspondence handling for assigned financial professionals and firms. Uses good diagnostic skills to clearly identify customer’s core issues and anticipate needs. Analyzes escalated case submissions by thoroughly reviewing all necessary resources (customer communications, procedures, interviewing involved parties, etc.) Proactively monitors status of issue resolution and ensures processing is completed correctly. The experience you bring: 2+ years Client Servicing experience, focused on relationship management and demonstrated ability and desire to deliver a stellar service experience with customers. Advanced knowledge of life insurance products, concepts, and workflow processes, ideally in Multilife or Corporate Owned/Corporate Sponsored life insurance plans. Strong and effective verbal and written communication skills. Experience managing communication with external and internal business partners to drive best outcomes. Excellent research and analysis skills. Demonstrated ability to resolve complex issues while balancing multiple case work. Ability to work effectively in a team environment and to actively contribute to team conversations. What makes you stand out: Active FINRA Series 6 license is required at time of application. 4-year degree or equivalent experience. Experience interacting directly with financial professionals and insurance firm leadership. Knowledge of Pacific Life products, processes, and transactions with ability to confidently speak with internal and external customers, which may include participation in conference calls with producer offices and/or leadership. Experience using Microsoft Office applications, Customer Relationship Management platform, AWS, and workflow management platforms. You can be who you are. People come first here. We’re committed to an inclusive workforce. Learn more about how we create a welcoming work environment at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife. . #LI-RB1 Base Pay Range: The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. $32.75 - $40.03 Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered. Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off Paid Parental Leave as well as an Adoption Assistance Program Competitive 401k savings plan with company match and an additional contribution regardless of participation EEO Statement: Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

Posted 30+ days ago

Operations Management Trainee-logo
Avis Budget GroupChicago, Illinois
Salary: $50,000/yr + Company Vehicle (Gas, Insurance, Maintenance Included) Are you driven by a passion for customer satisfaction? Do you thrive in a fast-paced, high-pressure environment? Join us as an Operations Manager Trainee and embark on a dynamic learning journey. Through our structured, hands-on program, you’ll immerse yourself in operations, mastering the skills to enhance financial profitability, operational efficiency, and improve customer satisfaction while leading the teams. With rotation through key operational areas such areas including Sales, Logistics, and Customer Service After completing the eight-week training, you will transition into a supervisory role, overseeing one or more of the daily operations and sales functions to ensure maximization of fleet, revenue, customer satisfaction and employee management. You'll receive mentorship to develop skills and advance from Operations Manager to Area Vice President in our Fortune 500 company. Benefits you’ll receive: Annual Compensation: $50,000/yr Company vehicle provided with gas, insurance, and maintenance Paid time off 401K retirement plan with company matched contributions Access to Medical, Dental, Vision, Life and Disability insurance Eligible to elect other voluntary benefits including Group Legal, Identity Theft, Insurance, FSA, additional life insurance coverages Contribute up to $260 as a tax-free benefit for public transportation or parking expenses Employee discounts, including discounted prices on purchase of Avis / Budget cars Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service, and more What we’re looking for: Recent graduate with bachelor's degree OR associate's degree plus at least two years’ supervisory experience. Ability to demonstrate strong leadership capabilities, work well in a team environment with a positive attitude, and make independent decisions. Valid driver’s license Flexibility to work days, evenings, overnights, weekends, and holidays. Willingness to work outdoors in weather conditions with moderate noise level This position requires regular, on-site presence and cannot be performed remotely Extra points for this: One year of experience providing high quality customer service Who We Are: Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group. *Use of company vehicle subject to company policy. This position may be with any affiliate of Avis Budget Group. Chicago Illinois United States of America

Posted 4 days ago

K
Kestra Financial Independent AdvisorFort Worth, TX
Symonds Wealth Management is a retirement planning and investment management firm located in Fort Worth, TX. Job Title: Operations Associate Job Type: Full-Time Location: 2512 Horne Street, Suite 100, Fort Worth, TX 76107 Reports To: Operations Manager Job Overview Operations associates are responsible for handling a myriad of operations, customer service, and administration duties. The person that best fits this role is someone that can work at a fast pace, is detail-oriented, wants to support a team, and likes to follow processes and procedures to ensure accuracy and timely communication Responsibilities and Duties Operational Duties Follow necessary steps for investment account creation Continuous follow up on outstanding requirements during account creation and account funding Communicate over the phone and email to gather requirements for account creation Adding, updating, and completing workflows within our CRM system Address work items in NOT IN GOOD ORDER (NIGO) status Add and edit account features such as cashiering requests for a client Work alongside experienced team members and ask for help when needed Customer Service Duties Create a welcoming experience for all guests and team members Answer inbound phone calls and route them to the right person or take a message Handle customer requests and account service items like address and beneficiary changes Set up and maintain our customer online portal experience in eMoney Administrative Duties Data Entry Creating electronic files for clients and accounts Printing, Scanning, Faxing, Mailing, and Filing Qualifications Experience: 1-3 years preferred but not required Education: College degree preferred but not required Skills Required: Computer Skills Communicating Over the Phone Organizational Skills Persistency

Posted 30+ days ago

Ridgeline logo

Talent Operations & Program Management Lead

RidgelineReno, NV

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Job Description

Are you a strategic operator with a builder's mindset who thrives at the intersection of process, people, and platforms? Do you enjoy creating and optimizing recruiting workflows that streamline the candidate experience and empower recruiters? Are you excited to contribute to the buildout of scalable, automated hiring infrastructure- leveraging tools like agentic scheduling and AI-generated documentation to streamline recruiting workflows-at a fast-growing startup? Are you skilled at leading through influence-partnering across diverse teams to elevate recruiting operations and drive process excellence? Do you thrive when introducing new tools and designing processes that directly shape the success of a growing Talent team? If so, we invite you to be a part of our innovative team.

We're seeking a Talent Operations & Program Management Lead to elevate Ridgeline's hiring operations through strategic systems thinking, operational rigor, and candidate-first execution. In this cross-functional role, you'll report to the Director of Talent Acquisition and work closely with recruiters, hiring managers, HRBPs, Legal and Finance to operationalize and enhance key recruiting initiatives and programs. You will serve as the primary administrator of our ATS (Greenhouse), leading configuration, workflow management, and system integrations. You'll own the process, systems and standards that support a seamless interview lifecycle as Ridgeline scales.

What will you do?

  • Own the process infrastructure that supports a seamless, consistent, and high-quality candidate interview experience
  • Drive the evolution of key hiring programs-including referrals, candidate experience, DEI benchmarks, and recruiter/hiring manager enablement-by creating frameworks, content, and communications that support readiness and consistency
  • Maintain and ensure accuracy of recruiting dashboards and reports, partnering with recruiting leadership to clarify reporting needs proactively flagging data inconsistencies and supporting reliable visibility into pipeline health and hiring progress
  • Own and configure the ATS (Greenhouse), including workflows, user roles, permissions, templates, and integrations
  • Serve as the primary point of contact for all recruiting system questions, independently solving recruiter and hiring manager issues
  • Lead Greenhouse workflow audits and partner with Legal to ensure compliance with documentation standards and policy adherence
  • Own the offer letter process, partnering with Legal to prepare and manage offer documents, confidentiality agreements, and background/reference checks with precision and discretion. Ensure accuracy in titling, compensation, and policy alignment across systems.
  • Create and maintain inclusive, brand-aligned job descriptions and recruiting templates in partnership with Legal and People teams
  • Own and evolve Ridgeline's TA knowledge infrastructure-including Confluence-based interview guides, training playbooks, and process documentation-ensuring materials are current, accessible, and actionable for hiring teams
  • Own the strategy and execution of Ridgeline's interviewer training program, scaling participation, content, and delivery to drive consistent, inclusive, and effective candidate assessment
  • Lead the design and tracking of structured interview processes, SLAs, and DEI benchmarks across hiring teams
  • Enable and support scalable interview coordination by building efficient workflows, tools, and documentation that empower the recruiting coordinator team
  • Drive calibration sessions to assess quality-of-hire, recruiter productivity, and candidate experience performance
  • Identify opportunities for automation and AI-driven improvements and collaborate on implementation pilots
  • Enable initiatives that enhance the overall candidate experience by delivering the tools, workflows and operational structure to support quality, inclusion, and transparency

Desired Skills and Experience

  • 7+ years of experience in recruiting coordination, recruiting operations, or talent programs
  • Experience owning and configuring recruiting systems (e.g., Greenhouse), including integrations and vendor partnerships
  • Proven success supporting or owning recruiting programs (e.g., referrals, candidate experience, interviewer training, process audits)
  • Strong project management and organizational skills with a bias for action and continuous improvement
  • Strong attention to detail and commitment to data quality in reporting and documentation
  • Proven curiosity and hands-on experience in AI tools and automation technologies; ability to ability to evaluate, test, and operationalize tools that improve efficiency and scalability across Talent systems
  • Excellent communication skills and ability to work across all levels of the organization
  • Ability to influence without authority and partner cross-functionally with credibility and diplomacy

Bonus

  • Experience with recruiting enablement tools such as Gem, BrightHire platforms that support sourcing, scheduling and interview intelligence
  • Familiarity with DEI best practices in recruiting and inclusive language principles
  • Experience managing or supporting early-career recruiting programs
  • Exposure to the challenges of scaling recruiting in high-growth startups

About Ridgeline

Ridgeline is the industry cloud platform for investment management. It was founded by visionary tech entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday) to apply his successful formula of solving operational business challenges with bold innovation and human connectivity to the unique needs of the investment management industry.

Ridgeline started with a clean sheet of paper and a deep bench of experts bound by a set of core values and motivated to revolutionize an industry underserved by its current tech offerings. We are building a new, modern platform in the public cloud, purpose-built for the investment management industry and we are prioritizing security, agility, and usability to empower business like never before.

With a growing campus in Reno and offices in New York, Lake Tahoe, and the Bay Area, Ridgeline is proud to have built a fast-growing, people-first company that has been recognized by Fast Company as a "Best Workplace for Innovators," by The Software Report as a "Top 100 Software Company," and by Forbes as one of "America's Best Startup Employers."

Ridgeline is proud to be a community-minded, discrimination-free equal opportunity workplace.

Ridgeline processes the information you submit in connection with your application in accordance with the Ridgeline Applicant Privacy Statement.

Compensation and Benefits

The typical starting salary range for new hires in this role is $140,000 - $162,500. Final compensation amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amount listed above.

As an employee at Ridgeline, you'll have many opportunities for advancement in your career and can make a true impact on the product.

In addition to the base salary, 100% of Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement. We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work. These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans. Please check out our Careers page for a more comprehensive overview of our perks and benefits.

#LI-Hybrid

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