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Fleet Operations & Carrier Management Supervisor
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Job Description
About SwiftX Express
Join the SwiftX Express Team – Your Next Career Awaits!
We are transforming the eCommerce shipping experience. As a fast-growing provider of
reliable and efficient shipping services, we help businesses streamline operations, reduce
costs, and deliver exceptional customer satisfaction. Our expanding U.S. operations in
California, Arizona, Florida, New Jersey, Texas, and beyond need motivated professionals
ready to grow with us.
Position Overview
We are seeking a Fleet Operations & Carrier Management Supervisor to oversee daily
execution of national transportation operations. This role combines hands-on linehaul
dispatching with carrier relationship management. The Manager will be responsible for
nationwide linehaul dispatch execution, on-time performance, carrier management, and
ensuring reliable capacity coverage during both regular and peak seasons.
Responsibilities
Execute national linehaul dispatching, ensuring on-time departures and arrivals across
hubs and regions.
Coordinate with primary, backup, and emergency carriers to secure capacity and
implement BCP plans.
Manage daily communication with carriers, drivers, and warehouse teams to resolve
issues quickly.
Track and improve service performance metrics such as on-time percentage and
response time.
Support nationwide vehicle resource planning and ensure equipment availability during
peak demand.
Handle operational exceptions including weather delays, capacity shortages, and route
disruptions.
Maintain accurate carrier records, contracts, and operational documentation.
Collaborate with Fleet Planning & Cost Analyst to align execution with cost and
efficiency goals.
Requirements
2–4 years of experience in transportation dispatching or carrier management.
Bachelor’s degree preferred (Logistics, Supply Chain, Transportation, or related field).
Strong knowledge of U.S. trucking market (FTL/LTL, carrier networks, CPM metrics).
Bilingual in English and Mandarin strongly preferred.
Hands-on experience with TMS, routing, or dispatch software.
Strong communication and relationship management skills for working with carriers
and internal teams.
Ability to handle high-pressure situations, especially during peak seasons.
Knowledge of DOT regulations and compliance is a plus.
Benefits
7 PTO days
5 Paid Sick Leave days
6 Paid Holidays.
401K with 100% Matching up to 2%.
50% Medical insurance, 100% Dental, Vision, and STD/LTD Insurance.
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