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Operations Strategy Lead- Platform Operations
RobinhoodWestlake, TX
Join a leading fintech company that's democratizing finance for all. Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in. With growth as the top priority... The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you're invigorated by our mission, values, and drive to change the world - we'd love to have you apply. Join a leading fintech company that's democratizing finance for all. Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in. With growth as the top priority... The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you're invigorated by our mission, values, and drive to change the world - we'd love to have you apply. About the team + role Robinhood's Platforms Operations team supports all International and Domestic Lines of business by providing back office services for Account Opening/Maintenance, Asset Movements, and Transitional services (Estate, POA, Divorces). As Strategy Lead, you will support the CX team in the following areas including but not limited to product launch operations readiness, continuous review of the team's effectiveness and efficiency, and leading through any change management The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations. What you'll do Lead and coordinate transformational change across operational process lifecycle, policies, and procedures-ensuring improvements are both efficient and effective throughout implementation. Act as a strategic liaison between Operations and cross-functional partners in Product and Engineering. Serve as the primary point of contact for functionally aligned initiatives, ensuring operational procedures are accurately represented in product and process decisions. Support both the launch of new features/products and deliver feedback to enhance existing systems. Own launch readiness documentation, including the creation and delivery of the launch readiness checklist for all new initiatives. Facilitate post-mortems to gather stakeholder feedback and document developments for continuous improvement. Build strong relationships with internal stakeholders, developing trust and gathering insights on operational pain points. Translate feedback into actionable input for product teams, creating a valuable feedback loop to drive improvements. Partner with CX strategy lead leadership and various business partners to prioritize needed process enhancements that will improve overall operational efficiency and decrease negative customer impact Responsible for decision-making of operational readiness for future product launches within functional area Track all operational tooling and product needs and working with product and engineering partners to prioritize, develop intercept to proactively to fill gaps, and then further investigate to reduce future gaps in real time to mitigate inefficiencies and customer friction Partner with Knowledge Management and Quality Assurance to update all changes on the progress for all process-related updates (i.e. Standard Operating Procedures) and ad-hoc needs for each function Investing in CX leader product knowledge and understanding to accelerate technical coaching with agents, thus driving high-quality educational conversations with customers in their respective function(s) Gather, prioritize and take action on vendor performance through feedback loops and tooling requirements Designated decision maker for process updates in surge/outage scenarios What you bring 4+ years of working in project management, program management, operations, or other similar roles Demonstrable experience executing in the details and continuously improving processes Excellent customer service, written and verbal communication skills with a passion enhance the customer experience Ability to quickly build relationships and develop cross-functional connections with partners outside of Platform Ops Exceptional organizational and time management skills to drive accountability and progress with high attention to detail Capacity to drive and manage multiple projects to completion simultaneously while being an advocate for the agent and customer experience Able to exercise independent thought and judgment, adapt to new tasks, prioritize efforts in a multi-faceted environment and navigate ambiguity of deliverables Operational resiliency and adaptability, consistently adjusting to needs of the business on a daily, weekly, monthly basis Proficiency in database analysis and leveraging data to influence business partners decisions Schedule flexibility as we evolve to meet the growing demands of our customers (working across multiple time zones) Bonus Points: Past experience in Brokerage Operations Active FINRA licenses and supervision licenses (i.e. 7, 63, 9/10, 24) Technologically savvy, ability to navigate multiple systems and reporting to find solutions using data and existing product boards What we offer Market competitive and pay equity-focused compensation structure 100% paid health insurance for employees with 90% coverage for dependents Annual lifestyle wallet for personal wellness, learning and development, and more! Lifetime maximum benefit for family forming and fertility benefits Dedicated mental health support for employees and eligible dependents Generous time away including company holidays, paid time off, sick time, parental leave, and more! Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits Click here to learn more about Robinhood's Benefits. We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission-we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes. Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Please review the specific Robinhood Privacy Policy applicable to the country where you are applying. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan and Robinhood's equity plan. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $100,000-$118,000 USD Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $88,000-$104,000 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $78,000-$92,000 USD Click here to learn more about available Benefits, which vary by region and Robinhood entity. We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission-we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes. Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Please review the specific Robinhood Privacy Policy applicable to the country where you are applying.
Posted 4 days ago
Strategy & Operations - Senior Associate (Scaled Operations)
TrabaNew York City, NY
About Traba Traba's mission is to empower businesses and workers to reach their full productivity and potential. We are revolutionizing the broken staffing industry through a marketplace that connects light industrial businesses with reliable talent while providing workers with flexible and meaningful opportunities. Supported by investors like Founders Fund, Khosla Ventures, and General Catalyst, our work unlocks new levels of productivity, earning potential, and growth. About the Role We are seeking a hands-on operator with a penchant for process improvement, bringing structure to new and often ambiguous workstreams, and the ability to collaborate cross-functionally with other parts of the company's operations as well as product and engineering. You will be driving Traba's marketplace operations in real-time in a way that impacts Traba's customers directly, every day and hour, and is a key differentiator in the industry. Additionally, you will own and continuously improve Traba's support functions for both sides of the marketplace. Scaled Operations is a team of 20+ highly capable and motivated individuals that is online 24x7 and this role is expected to be their champion, the directly responsible individual who'll ensure our marketplace runs smoothly, always. You will work closely with the Head of Scaled Operations and the COO with steep growth potential. Responsibilities Operational Excellence: Own the optimization of live operations, business and worker support to ensure high levels of stakeholder satisfaction, retention, and growth opportunities while driving up operational and cost metrics Cross-functional Collaboration: Work closely with other ops teams to consistently put in place scalable and efficient processes as Traba grows. Partner with product and Engineering on solutions to enhance internal operations. Data-Driven Decisions: Leverage analytics to measure team performance, identify trends and opportunities, and guide the team toward achieving operational targets. Customer Obsession: Ensure that customer feedback, both internal and external is captured and acted upon, leading efforts to improve the overall Traba's customer experience that drives revenue growth. What You'll Need Experience: 3+ years in operations, strategy, account management, or customer success, with at least 1 year in a hands-on executional role (non-consulting), ideally in a fast paced environment with a focus on process improvement and structure. Previous experience in tech, marketplace, or startup environments is a plus. Analytical & Strategic Mindset: Ability to develop data-driven strategies and measure success against KPIs. Proficiency in SQL is a plus. Communication Skills: Excellent communication skills, with the ability to influence stakeholders at all levels and clearly convey complex ideas. Ability to give legs to your own ideas and convert them into real-world processes Growth-Mindset: A passion for scaling businesses, building teams, and improving operational processes. Comfortable in a fast-paced, ambiguous environment where you'll wear multiple hats and be very hands-on with gritty work Benefits Start-up equity Competitive Salary 100% Paid health, dental & vision coverage ️ Dinner Provided via DoorDash, free DashPass & stocked kitchen for NY employees Commuter benefit Team building events Gympass Benefit Flexible PTO ✚✚ Additional: One Medical Membership, Gympass, HSA via Optum, Talkspace, HealthAdvocate, Teledoc Health Salary Range Details The total compensation (cash + equity) range for this role is $115,000 - $210,000, based on market data and the scope of responsibilities. For exceptionally qualified candidates, we're open to adjusting compensation accordingly. We offer a highly competitive equity package designed to ensure you share meaningfully in the long-term success and upside of the business. Equal Opportunity Employer Traba is dedicated to promoting Equal Opportunity employment practices. We evaluate all applicants without discrimination based on race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other characteristics that are legally protected by local, state, or federal regulations. We encourage applicants from a variety of backgrounds, experiences, and skill sets. Our Values Dream Big- We are on a path to change the world for the better. We create and communicate a bold direction that inspires a life-changing vision. We don't sacrifice long-term value for short-term results. Olympian's Work Ethic- Changing the world never comes easy. We work harder, longer, and smarter, not just two out of three. We put everything we have on the field. Growth Mindset- We confront the toughest challenges head-on and persevere. Sometimes we fail, but we brush ourselves off, adapt, learn, and push forward with resilience. Customer Obsession- We go the extra mile for our workers and businesses. We remain focused on delivering high-quality products and services that solve these often overlooked communities' problems. What is light industrial labor? Light industrial labor drives the efficiency of global supply chains, encompassing essential, entry-level roles in warehouses and distribution centers. These workers pack boxes, load trucks, and manage day-to-day operations that ensure goods move seamlessly to meet growing consumer and business demands. It's a $200B+ global market and a critical part of keeping goods moving smoothly in today's economy.
Posted 1 week ago
Operations Manager - Hospitality Valet Operations (On-Site)
Metropolis Technologies, Inc.Detroit, MI
The Company Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time. The Role The Operations Manager is a managerial position that supports the operations in an assigned location or locations. This role is responsible for the direct supervision of at least two full-time employees or the equivalent and is responsible for the operations of one or more locations. The Operations Manager ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Premier standards. Responsibilities Manage a team of hourly employees Schedule shifts and verify time and attendance tracking Plan, organize and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metropolis standards Interview, hire and develop team members Ensure team members complete all necessary training Create, implement, and manage forecasting, planning, and budgeting process for assigned location(s) Control spending and keep expenses within approved budget Maintain maintenance control documents while meeting maintenance goals Promote safe work practices by conducting safety audits and coaching individual staff members Work closely with the client to define performance measurements and execution Ensure all client operational documentation is compete and recorded for client and Premier records Ensure Premier's standards of Customer Service are met Greet customers and clients in a courteous manner Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquires Observe and coach team members to meet customer service standards Implement company initiatives and processes Conduct performance evaluations that are timely and constructive Perform specific operational responsibilities as required based on the needs of the assigned location Perform other duties as assigned Qualifications High School Diploma or GED required; some college preferred Prior business experience preferred Scheduling and payroll knowledge a plus Ability to plan and manage time for multiple tasks to meet established deadlines Strong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate information Able to detect safety concerns and adjust accordingly Must be able to communicate effectively in both written and verbal form Must maintain confidentiality of all work-related information Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines Join us in making a difference as we build our future. Metropolis is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. Metropolis prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Posted 2 weeks ago
Senior Technical Operations Manager, Infrastructure Operations
AugmedixMountain View, CA
Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care. Our innovative suite of software and hardware - augmented by advanced LLM AI, RTLS, and healthcare workflow automations - boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more. Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we're only just getting started: Healthcare's watershed moment for AI-powered transformation is here - so join us in creating the technology to power healthcare! This full-time position requires working 5 days a week in our Mountain View, CA office. What You'll Do Build out scalable infrastructure to improve operational efficiencies and directly impact top line revenue and bottom line profitability Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency in a hyper growth environment Solve complex, ambiguous business problems and drive and own operational metrics (productivity, quality, scalability) Be responsible for owning key operational metrics, productivity is based off pushing metrics forward not time Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, and Account Management teams What You Have 5+ years experience in software or data engineering, consulting, investment banking, or in operations at a fast-paced SaaS tech company B. S. or M.S. in a quantitative field, such as Statistics, Applied Mathematics, Engineering, or Computer Science from a top 20 university Fluent in SQL, experience with Retool, API & Web Scraping a bonus Experience driving results as an IC and working with technical teams to drive scalable architecture Ability to drive the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics. Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success. Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers. Entrepreneurial self-starter. Thrive in a fast paced environment and independently capable of seeking information, corralling resources, and delivering results without waiting for direction Why you'll love working at Commure + Athelas: Highly Driven Team: We work hard and fast for exceptional results, knowing we're doing mission-driven work to transform the country's largest sector. Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil. Incredible Growth: Prior to our merger, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We've achieved Series D funding, have an industry-leading runway, and continue to scale rapidly. Competitive Benefits: Flexible PTO (pending specific geographical locations) , medical, dental, vision, maternity and paternity leave. Note that benefits are subject to change and may vary based on jurisdiction. Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization's information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.
Posted 3 weeks ago
Operations Manager, Ground Operations
Veho TechFramingham, MA
About Veho Veho is the post-purchase experience company that unlocks the potential of everyday consumers and brands to fully participate in e-commerce. Building an entirely new end-to-end logistics infrastructure, powered by the latest technology and designed for the modern era of shopping, Veho is reinventing shipping, and all parts of the post-purchase experience as we know it. By removing the pain from delivery and returns, Veho is creating powerful opportunities for brands to engage and build deep loyalty with their customers like never before. Compensation: $85,000 - $100,000 annually The pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage as well as other benefits such as 401k and unlimited PTO for exempt level roles. Role Summary: As the site leader, the Operations Manager, you will play a vital role in the overall success of the warehouse facility by leading employee activity to achieve performance goals. You will be responsible for overseeing facility sort and driver launch operations while coaching, mentoring, and directing supervisors and associates to hit key KPIs and OKRs. You will also be responsible for managing the operation's P&L, leading logistics oversight, and focusing on process improvement. Additionally, you will ensure safety in the warehouse, including being a champion of OSHA compliance and appropriate reporting. Key Responsibilities: Build a high-performing team of supervisors and associates to deliver an advanced level of quality, speed, and service in all daily activities Coach, train, and guide supervisors and associates for forwarding career progression Use data and collaborate with the direct reports to identify and execute process improvements for the operation Generate programs and practices that deliver a high level of customer satisfaction, on-time delivery success, and safety Create, foster, and maintain strategic relationships within the Market, Region, and Central Operations teams Partner with our Client Operations team to exceed client expectations as their last-mile delivery carrier Champion OSHA compliance and track incidents within markets Lead through the lens of Veho's Values Work cross-functionally to hire, retain, coach, and develop employees within the operation Lead efforts to significantly impact efficiencies and scalability in WH operations (i.e. automated sortation implementation) as well as managing increased complexity at the market level (hub to spoke, master sort facilities, high volume facilities) What you Bring: Bachelor's degree from a four-year college or university, or 3-5 years experience in warehouse operations management Minimum of 2 years leading and managing a team of direct and indirect reports 3+ years of experience in warehousing, inventory, or logistics Flexibility, innovation, and the ability to manage staff, responsibilities, and priorities in a fast-paced, growth-oriented, and time-critical environment Ability to effectively respond to and interact with staff at all levels of the organization Excellent written/oral communication skills Intermediate analytical skills--experience with Excel/Google Sheets Is physically able to stand for the duration of the shift, move boxes up and down, including bending and frequently lifting (up to 50 lbs required) Willingness to work flexible schedules, including weekends, holidays, and evenings Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission: driving commerce forward with a customer-centric delivery and returns experience that's built for the modern era. We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in people. We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time. Veho is committed to nurturing, cultivating and preserving a diverse and inclusive work environment. Empathy and respect for each other is core to our values and a central part of working here every day. The diversity of our employees, drivers and applicants is welcomed and encouraged. By providing your phone number you consent to possibly be texted in relation to the job you are currently applying. You are free to opt-out at any time if texting communication occurs from Veho.
Posted 1 week ago
Operations Manager, Marine Forces Special Operations Command
OnebriefJacksonville, NC
Required: Top Secret clearance with eligibility for SCI In person in Jacksonville, NC About Us Onebrief is a revolutionary platform for military staff workflows and operational planning. The software is designed to enable smarter, real-time decisions. With unparalleled collaboration features, AI-enhanced tools, and customizable workflows, Onebrief makes staffs superhuman. The expanding roster of customers includes COCOMs and Service Components worldwide. Founded in 2019 by a group of experienced planners, today, Onebrief's workforce of 170+ spans veterans from all forces and global organizations, and technologists from leading-edge software giants. Onebrief's growth is exemplary, having raised $103M+ and counting from leading venture investors. What you will achieve At each major headquarters under your responsibility, Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force. Rapidly expand product usage until ~100% of G-35 and G-5 plans are in Onebrief. You'll need a combination of ordinary training and subtler strategies to get our product used as much as possible. Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year. Deals should expand over time. Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement. Instill the Onebrief brand image. Enable our expansion to Allies and Partners. Your responsibilities aren't limited to this list! We're on this great adventure together, and we'll each do what it takes for the team to succeed. You will also: Lead or support exercises. Use your observations of our users to recommend product improvements. Provide face-to-face and remote customer support. Develop an understanding of customer social dynamics in order to support renewals and future sales. When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team. To succeed, you'll need a mastery of operational planning at multi-star headquarters. When you speak, do lead planners listen? Do Generals and Admirals? You'll also need technical skill. You don't need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer? About You You love our users, and you want to work with them. This is the single most important requirement. Implementing new software requires the enthusiastic support of our user base - skillful planners, primarily in the grade of O-4 and O-5. You understand them, and they confide in you. Users want you around, and they ask you to have a beer. You deeply understand large military headquarters and want to apply that within Marine Forces Special Operations Command. Skillful planners, mainly SAMS, JAWS or SAW graduates in the rank of O-4 to O-6, respect you and care what you have to say. So do Generals and Admirals. You wake up excited each day to navigate the military and political bureaucracy and win over future customers. You pay attention to detail. People rely on you. On your previous teams, you had a reputation as a workhorse. Example: we're about to run a planning exercise, which will be MARSOC's first exposure to our product. No one is worried, because they know you've taken care of it. You can get things from large government organizations Example: our engineer needs admin access to a system on JWICS, in order to diagnose technical issues. It's an unusual request, and no one at the customer knows what to do. Everyone tells you it's not possible, but you love a bureaucratic challenge. You solve the problem with a few phone calls You have technical skill You don't need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer? You work well with customers You understand them, and they confide in you. Users ask you to have a beer You're intense about our mission. It's a core part of who you are You're ambitious. We're getting bigger. You should too You hold a current Top Secret clearance with eligibility for SCI Qualifications Proven experience in leading operational planning within a military context, preferably at multi-star headquarters. Advanced military education: Command and Staff, Advanced Military Studies. Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks. Proven ability to expand business presence within a region, with emphasis on software or technology solutions. Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams. Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters. Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes. Most importantly, you are a true Onebriefer: You are obsessed with creating value for real users You are ambitious, scrappy, and a creative problem-solver You learn quickly, work iteratively, and naturally seek collaboration You approach your work with integrity, intellectual honesty, and a low ego You communicate frankly, clearly, and succinctly You thrive as a self-starter, embracing autonomy and ambiguity
Posted 30+ days ago
Strategy & Operations - Senior Associate (Customer Operations)
TrabaNew York City, NY
Traba's mission is to empower businesses and workers to reach their full productivity and potential. Traba is a technology company that is revolutionizing the broken staffing industry through a marketplace that connects light industrial businesses with reliable talent while providing workers with flexible and meaningful opportunities. By connecting both, new levels of productivity, earning potential, and avenues for growth are unlocked. We're proud to be backed by the world's best investors, such as Founders Fund, Khosla Ventures, and General Catalyst. We are seeking an experienced & entrepreneurial rockstar to run our two-sided labor marketplace in one of our markets. You'll be a key member of our Market Operations team. As a Strategy & Operations Associate on our Customer Operations Team, you will work closely with our customers . You'll wear multiple hats to ensure the success of your market in terms of growth, marketplace health, and profitability and you'll be a cross-functional influential partner to the many teams that are critical to the successful execution of your plan, including Sales, Central Operations, Tech, Product, Marketing and more! What You'll Do: Lead Operational Excellence: Master Traba's daily operations and drive excellence by optimizing processes that keep our marketplace running smoothly. Innovate with Strategy: Identify inefficiencies, think strategically, and develop actionable plans to eliminate obstacles and boost productivity. Elevate Client Engagement: Be the face of Traba for our business clients, delivering exceptional service and building strong, lasting relationships. Product Adoption: Drive product adoption amongst our clients by becoming an expert on their needs and processes so you can offer mutually beneficial solutions to any challenges. Be a Consultative Expert: Travel to clients, immerse yourself in their operations, and become a trusted advisor in areas like staffing, logistics, supply chain, and distribution. Drive Projects to Success: Coordinate with Operations, Sales, Product, and Engineering teams to ensure seamless execution of cross-functional projects. What You'll Need: Bachelor's degree in commerce, business, finance, engineering, or a related field, or equivalent work experience. 4+ years of experience; 2+ years of experience in dynamic roles like consulting, investment banking, or strategy/operations at a fast paced tech company. A methodical, process-driven mentality that is focused on both accuracy and efficiency. An eagerness to roll up your sleeves and get into the details of processes. High EQ and a resilient mentality that allows you to quickly overcome challenges and setbacks. Exceptional communication skills and an ability to thrive in fast-paced environments under pressure. Excellent organization, time management, and prioritization skills. Bonus Points: Experience in a client-facing role, are familiar with SQL and no code tools like Retool, experience working with product/engineering teams. Benefits: Start-up equity Competitive Salary 100% Paid health, dental & vision coverage ️ Dinner Provided via DoorDash, free DashPass & stocked kitchen for NY employees Commuter benefit Team building events Gympass Benefit Flexible PTO ✚✚ Additional: One Medical Membership, Gympass, HSA via Optum, Talkspace, HealthAdvocate, Teledoc Health Salary Range Details: The total compensation (cash + equity) range for this role is $115,000 - $210,000, based on market data and the scope of responsibilities. For exceptionally qualified candidates, we're open to adjusting compensation accordingly. We offer a highly competitive equity package designed to ensure you share meaningfully in the long-term success and upside of the business. Equal Opportunity Employer Traba is dedicated to promoting Equal Opportunity employment practices. We evaluate all applicants without discrimination based on race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other characteristics that are legally protected by local, state, or federal regulations. We encourage applicants from a variety of backgrounds, experiences, and skill sets. Our Values Dream Big- We are on a path to change the world for the better. We create and communicate a bold direction that inspires a life-changing vision. We don't sacrifice long-term value for short-term results. Olympian's Work Ethic- Changing the world never comes easy. We work harder, longer, and smarter, not just two out of three. We put everything we have on the field. Growth Mindset- We confront the toughest challenges head-on and persevere. Sometimes we fail, but we brush ourselves off, adapt, learn, and push forward with resilience. Customer Obsession- We go the extra mile for our workers and businesses. We remain focused on delivering high-quality products and services that solve these often overlooked communities' problems. What is light industrial labor? Light industrial flexible staffing is a $50B labor market that encompasses entry-level jobs in warehouses & distribution centers. These workers pack boxes, load trucks, and manage warehouse operations to keep supply chains running at peak efficiency.
Posted 1 week ago
Operations Supervisor (Director of Operations) - Acadiana
AMIkids CareersBranch, Louisiana
WHY AMIkids? AMIkids makes a positive difference in kids' lives every day. Many of our kids have faced challenges in school and are involved with the legal system; we are giving them the opportunity to turn their lives around. For over 50 years, we have encouraged kids to make positive changes in their lives. We seek a Director of Operations to provide leadership to the Youth Care Specialists and Youth Care Specialists Supervisors to ensure alignment with established Program operations policies, procedures and protocol. Provide supervision for youth served in a safe and secure environment. Assist in the management of the day-to-day operations of the Program. If this "WHY" resonates with you, you may have a place on our AMIkids team as the Director of Operations. Video: We Are AMIkids Website: www.AMIkids.org What you will be doing: Supervise youth and staff in accordance with established policies and procedures, serving as an advisor and positive role model, Coordinate daily staffing schedule; ensure coverage is maintained within required ratio, Oversee/supervise Program activities and field trips; ensure appropriate youth to staff ratio in accordance with contractual requirements, Execute/oversee and adhere to established safety and security policies and procedures; conduct youth and property searches for unauthorized items, De-escalate youth altercations and incidents, using authorized methods and notify leadership, Establish effective interpersonal communication skills encouraging positive cooperation; and increasing Team Member’s successful and meaningful interactions with youth, Plan and conduct regular staff meetings to include interactive open communication for the dissemination of information, Provide on-going training and development opportunities for Team Members, to include continued development regarding effective communication with youth, Provide constructive feedback and evaluate performance of direct reports for Team Member’s continued growth, May act as liaison between internal and external stakeholders, Participate in recruiting process. Role requirements: Bachelor’s Degree in Business Administration, Education or related field; Minimum one (1) year supervisory experience, two (2) years preferred, Minimum of one (1) year experience within an educational or youth service program, preferably working with troubled youth. What's in it for you? As well as gain an opportunity to make an exceptional difference in kids' lives, AMIkids offers a comprehensive benefits package including: Growth opportunities – we pride ourselves on developing our leaders from within Health Benefits – Medical, Dental, Vision, & Prescription Drug plan options; Health Spending Account, Company paid Life Insurance and AD&D PTO & Paid Holidays Wellness Benefits – EAP, Health Coaching, Stress Management Programs, etc. Employer Funded Pension Plan, Voluntary 403(B) Retirement Plan, Student Loan Forgiveness Program Pet Insurance, World Travel Assistance, Car Rental discounts, Gym Membership discounts, and more. Check out our website to learn more about what we offer! Benefits
Posted 1 week ago
Managing Director, Corporate Operations & Strategy - Technology-Enabled Operations
Blue Owl Capital Inc.New York City, NY
Blue Owl (NYSE: OWL) is a leading asset manager that is redefining alternatives. With $273 billion in assets under management as of March 31, 2025, we invest across three multi-strategy platforms: Credit, GP Strategic Capital, and Real Assets. Anchored by a strong permanent capital base, we provide businesses with private capital solutions to drive long-term growth and offer institutional investors, individual investors, and insurance companies differentiated alternative investment opportunities that aim to deliver strong performance, risk-adjusted returns, and capital preservation. Together with over 1,200 experienced professionals globally, Blue Owl brings the vision and discipline to create the exceptional. To learn more, visit www.blueowl.com. The Corporate Operations & Strategy team is a fast-paced and dynamic team that works across Blue Owl globally to enable efficient, effective, and scalable operations. This lean team supports our Chief Operating Officer in driving the firm's mission of being a best-in-class investment shop where people like to come to work. We are seeking a highly skilled and experienced strategist to join our team and focus on technology enablement & strategic operations. In this role, you will be responsible for partnering with stakeholders across the platform to optimally identify and onboard technology and market data initiatives that power the firm's connected enterprise. You will serve as a preeminent partner to Technology and to Operations in this role. Responsibilities: Cross-Functional Technology/Market Data Selection: Lead the Request for Proposal (RFP) process for selecting new technologies and market data, ensuring alignment with organizational goals and requirements and synthesizing requirements across platforms and functions. Examples of these are: firmwide ERP, treasury system, private/public company market data, cash management system, etc. Technology Committee Leadership: Design, implement and spearhead a new technology products committee, facilitating discussions and decision-making processes across key stakeholders to drive technology strategy and innovation. Serve as the primary liaison to drive consensus on how systems speak to one another, including supporting the development of maps indicating the flow of information and primary and ancillary use cases, across various departments, ensuring seamless and efficient technology adoption. Market and Peer Analysis: Stay abreast of industry trends, emerging technologies and vendors, and intelligence on peer firms to inform strategic decisions and maintain a competitive edge. Stakeholder Collaboration, Advisory & Communication: Collaborate with key stakeholders to understand business needs and translate them into effective technology solutions. Serve as an objective party, facilitating inter-system relationship decisions that yield the best outcome for the firm at large. Work closely with the CTO to message prioritization of technology initiatives across platforms and functions, helping to manage expectations across parties. Acquisition Integration Roadmap: Partner with acquisition targets upon folding into Blue Owl's operations to evaluate which best in class technology practices to adopt vs. which systems to retire to ensure the firm continues to develop a best of bread user experience while minimizing technical debt. Oversight of Vendor Management: Work closely with the Head of Corporate Operations & Strategy in the day-to-day management of our vendor management function, providing tactical support in setting and achieving strategic vision for this component of the team's goals. Vendor Optimization: Partner with Vendor Management to understand Blue Owl's procurement landscape, reduce technical redundancy and maximize the value from our highest performing vendor relationships, ensuring we are leveraging complementary products and/or extending the life of existing products. System/Market Data Consolidation and Decommission: Lead the process in collaboration with procurement and IT on periodic review of systems/market data/services to confirm or negate ongoing use case, validate redundancy and build consensus to keep, consolidate, or decommission. This is to ensure Blue Owl doesn't create a disproportional legacy tech/market data/service debt. Qualifications: BA/BS degree required with 15+ years of experience as a management consultant, information technology or in a strategy role with a Private Equity firm or other Financial Services organization Strong leadership and team management skills, with the ability to drive consensus, influence decision-making at all levels and drive cross functional projects and initiatives. Deep understanding of technology selection processes, RFP management, and technology integration. Adept at evaluating key considerations, bringing stakeholders to the table and influencing the conversation to drive consensus and clear paths next steps Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders. Superior organizational skills; ability to multi-task and flex with changing priorities Project management experience covering project inception through execution, implementation and closeout preferred Proven ability to influence and collaborate without direct reporting relationships It is expected that the base annual salary range for this New York City-based position will be $250,000 - $300,000. Actual salaries may vary based on factors, such as skill, experience, and qualification for the role. Employees may be eligible for a discretionary bonus, based on factors such as individual and team performance. Blue Owl is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
Posted 30+ days ago
Commercial Operations Analyst- Sales Operations
AxonBoston, MA
Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact Axon is seeking a Commercial Operations Analyst to support our Sales, Finance, and Customer Success teams, as well as our customers. You will fulfill the mission-critical function of executing post-contract amendments to support our customer's post-sales experience. In this role, you will be responsible for gaining a deep understanding of our customer's contractual arrangements, purchasing history, and determining the best course of action to drive the desired. You will primarily work in Salesforce CPQ while heavily leveraging Excel, Sigma Computing reporting, Microsoft Dynamics 365 ERP, and other tools to ensure a high level of accuracy, and comprehensive results. You will present amendment solutions to internal stakeholders and our customers that are in accordance with ASC 606 and all company policies. In this position, you will develop a detailed understanding of Axon's Quote-to-Cash process by building amendment quotes that ensure accurate fulfillment and invoicing of contracts to deliver a world class customer experience. At the same time, you will be developing best practices to efficiently execute post-sale contract changes. This position reports to the Commercial Operations Manager. In addition to working daily with our Customer Success and Sales teams, you will partner with our Commercial Controllership, Accounts Receivable, and Ordering teams. What You'll Do Location: Hybrid from Scottsdale, Boston, Seattle, Atlanta, Denver, San Francisco, Sterling, VA or Washington D.C. Reports to: Commercial Operations Manager Become a Subject Matter Expert in a diverse array of innovative products and develop an extensive understanding of Axon products and bundles Research customer contracts, reconcile customer invoicing activity, and provide detailed explanations to internal stakeholders with the objective of resolving customer queries and potential contract disputes Own the end-to-end contract adjustment process from customer outreach to final resolution, working cross-functionally to identify the appropriate resolution, and providing guidance to customer-facing teams on how to articulate the nature and impact of any contract modifications to the customer Lead calls with customers to understand their requests and propose solutions based upon you expert understand of Axon's systems, revenue requirements, and what the customer needs Ensure that post-contract invoicing and fulfillment events are properly reflected in Axon's internal systems to ensure prospective changes are captured accurately across the term of the contract Work closely with our business partners across Commercial Controllership, Order Processing, and Accounts Receivable to ensure data is processed in our systems timely and accurately Other projects and ad hoc responsibilities that may arise What You Bring Bachelor's Degree or equivalent experience 3-5 years experience in sales operations, quoting, pricing, or commercial finance role. Ability to research and organize financial data in a simple format, that can be easily explained Finance oriented professional with an excellent attention to detail Salesforce.com CRM platform experience (CPQ preferred) Demonstrated experience in Microsoft Excel, including Pivot tables, vlookups, sum-ifs, and data formatting Clear and concise written & verbal communication Time & deadline management Strong analytical skills Teamwork & collaboration-oriented Able to take initiative, ownership, and be proactive in their daily work Comfortable with conflict resolution & persuasion Should have a service mentality Able to work in a fast-paced environment Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Posted 4 weeks ago
Manager of Operations - Wilsonville Operations Center
Portland General Electric CompanyWilsonville, Oregon
At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all. Manager of Operations Wilsonville Operations Center Job Function Summary We are seeking a dedicated and experienced Manager of Field Operations to oversee field transmission and distribution employees in the safe installation, maintenance, and repair of our power delivery system. This role demands a leader with strong experience managing union employees, a background in the electrical industry, and a commitment to prioritizing employee and community safety. Key Responsibilities Field Staff Management Lead a team of professional and technical staff, ensuring safe, timely, and efficient completion of operational work. Oversee daily management of the team, aligning with goals, standards, and procedures. Safety Set and enforce safety expectations, identifying and resolving safety issues promptly. Promote continuous learning of safe work methods and procedures. Labor-Management Relations Plan work in accordance with union contracts, resolving grievances and concerns timely. Foster a collaborative environment with union leadership and Labor Relations/Human Resources. Plan and Direct Operations Ensure timely and efficient execution of work, aligning with corporate and unit objectives. Monitor productivity and performance metrics, managing the departmental budget and planning for training needs. Internal Collaboration Coordinate with other departments to ensure efficient operations and material sharing. Lead or participate in special projects to enhance operational efficacy. Emergency Planning/Storm Response Assist with emergency action plan implementation and maintain procedures for effective operation during emergencies. Participate in staff training for emergency situations. Customer Relations Coordinate jobs with customers, addressing concerns and complaints proactively and promptly. Compliance Ensure crew compliance with federal, state, and company regulations. Financial Management Monitor and manage expenditures, ensuring financial targets are met and effective financial controls are in place. Resourcing Oversee team resourcing decisions, partnering with HR for recruitment, evaluation, and selection processes. Professional Development Address organizational development needs, providing guidance and feedback to foster team growth and development. Education/Experience/Certifications Bachelor's degree in IT, business, engineering, or related field, or equivalent directly related union experience. Preferably eight or more years of experience in electric utility with a focus on transmission and distribution or a related field. At least three years of leadership experience preferred. Knowledge, Skills, Abilities Functional Competencies Expert knowledge of utility operations, tools, and equipment. Expert knowledge of crew functions and duties related to area of specialization. Advanced knowledge of PGE's electric service requirements, National Electric Safety Code (NESC) and National Electric Code (NEC). Advanced knowledge of all PGE and Oregon OSHA safety rules. Advanced understanding of safe construction methods and compliance with relevant regulations and standards. General Competencies Advanced analytical, conflict resolution, customer focus, and decision-making skills. Strong organizational, problem-solving, and communication abilities. Leader Practices Demonstrated ability to drive results, plan and align operations, make quality decisions, engage the team, and show courage in leadership. Physical and Cognitive Demands Ability to work long hours and variable schedules, including during severe inclement weather. Capable of driving and traveling within and outside the service territory as required. Physical capability to lift, push, pull, and carry up to 50 lbs., and work in various environments including elevated areas and confined spaces. Schedule/Attendance Regular, reliable, and predictable full-time attendance. If you are a dynamic leader with a strong background in the electrical industry and experience managing union employees, we encourage you to apply and join our dedicated team committed to safety and excellence in power delivery. to become a part of our team and contribute to our mission of providing reliable and safe power to our community. #JD-LI1 Compensation Range: $116,410.00 - $216,190.00 Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity. While we anticipate the selected candidate for this position will fall towards the middle or entry point of the compensation range, the decision will be made on a case-by-case basis. PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here . Join us today and power your potential! Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric. PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law. PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Talent Acquisition Specialist (Recruiter) associated with the job posting. You may also make this request by contacting talentacquisition@pgn.com or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process. Our Diversity, Equity & Inclusion (DEI) team is also available for support. You can contact them at dei@pgn.com . To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.
Posted 30+ days ago
Operations Manager, Air Force Special Operations Command
OnebriefMary Esther, FL
Required: Top Secret clearance with eligibility for SCI In person in Hurlburt Field, FL About Us Onebrief is a revolutionary platform for military staff workflows and operational planning. The software is designed to enable smarter, real-time decisions. With unparalleled collaboration features, AI-enhanced tools, and customizable workflows, Onebrief makes staffs superhuman. The expanding roster of customers includes COCOMs and Service Components worldwide. Founded in 2019 by a group of experienced planners, today, Onebrief's workforce of 170+ spans veterans from all forces and global organizations, and technologists from leading-edge software giants. Onebrief's growth is exemplary, having raised $103M+ and counting from leading venture investors. What you will achieve At each major headquarters under your responsibility, Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force. Rapidly expand product usage until ~100% of A35 and A5 plans are in Onebrief. You'll need a combination of ordinary training and subtler strategies to get our product used as much as possible. Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year. Deals should expand over time. Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement. Instill the Onebrief brand image. Enable our expansion to Allies and Partners. Your responsibilities aren't limited to this list! We're on this great adventure together, and we'll each do what it takes for the team to succeed. You will also: Lead or support exercises. Use your observations of our users to recommend product improvements. Provide face-to-face and remote customer support. Develop an understanding of customer social dynamics in order to support renewals and future sales. When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team. To succeed, you'll need a mastery of operational planning at multi-star headquarters. When you speak, do lead planners listen? Do Generals and Admirals? You'll also need technical skill. You don't need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer? About You You love our users, and you want to work with them. This is the single most important requirement. Implementing new software requires the enthusiastic support of our user base - skillful planners, primarily in the grade of O-4 and O-5. You understand them, and they confide in you. Users want you around, and they ask you to have a beer. You deeply understand large military headquarters and want to apply that within Air Force Special Operations Command. Skillful planners, mainly SAMS, JAWS or SAW graduates in the rank of O-4 to O-6, respect you and care what you have to say. So do Generals and Admirals. You wake up excited each day to navigate the military and political bureaucracy and win over future customers. You pay attention to detail. People rely on you. On your previous teams, you had a reputation as a workhorse. Example: we're about to run a planning exercise, which will be AFSOC's first exposure to our product. No one is worried, because they know you've taken care of it. You can get things from large government organizations Example: our engineer needs admin access to a system on JWICS, in order to diagnose technical issues. It's an unusual request, and no one at the customer knows what to do. Everyone tells you it's not possible, but you love a bureaucratic challenge. You solve the problem with a few phone calls You have technical skill You don't need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer? You work well with customers You understand them, and they confide in you. Users ask you to have a beer You're intense about our mission. It's a core part of who you are You're ambitious. We're getting bigger. You should too You hold a current Top Secret clearance with eligibility for SCI Qualifications Proven experience in leading operational planning within a military context, preferably at multi-star headquarters. Advanced military education: Command and Staff, Advanced Military Studies. Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks. Proven ability to expand business presence within a region, with emphasis on software or technology solutions. Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams. Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters. Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes. Most importantly, you are a true Onebriefer: You are obsessed with creating value for real users You are ambitious, scrappy, and a creative problem-solver You learn quickly, work iteratively, and naturally seek collaboration You approach your work with integrity, intellectual honesty, and a low ego You communicate frankly, clearly, and succinctly You thrive as a self-starter, embracing autonomy and ambiguity
Posted 30+ days ago
Operations Manager, Huron Digital International Regions, Corporate Operations, Remote
Huron Consulting GroupChicago, IL
Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We're helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we're developing strategies and implementing solutions that enable the transformative change they need to own their future. As a member of the Huron corporate team, you'll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron's collective strategies and enable real transformation to produce sustainable business results. Join our team and create your future. The Operations Manager (Operations Business Partner), Digital International Regions will report to the Digital Capabilities Operations Leader. This position will partner closely with in-country, regional business leaders in India, Singapore, Canada and Europe and members of the Digital Operations team to drive financial performance and achieve business objectives across multiple regions and diverse cultures. The Operations Business Partner provides financial and operational insights to the regional business leaders, challenging their thinking, helping them make more informed decisions and driving business strategy. Job Responsibilities: Deliver proactive strategic financial and operational insights that help regional business leaders anticipate, adjust and make critical decisions. Analyze key performance indicators (e.g., utilization, project contribution margins, financial metrics) to identify areas of opportunity or risk; take appropriate actions and follow through Identify and understand key cost drivers to expand margins and optimize resource utilization Present financial results and insights at various leadership meetings Ensure compliance with company policies and procedures such as revenue recognition, time entry Oversee engagement management, revenue forecasting, working capital and expense management. Oversee financial planning (including annual plan and quarterly forecasting), analysis, and modeling for international regions, ensuring the business stays on track with its financial goals and aligns with the Digital financial goals. Analyze and support the long-term strategic forecast, including the prioritization of strategic investments. Maintain strong working relationships with leaders across regions, industries, capabilities and the enterprise allowing that ability to challenge decisions, when needed, and build trust among key stakeholders without direct authority. Must be able to communicate financial and operational insights in a way that resonates with non-financial stakeholders. Influence to drive cross-functional change by partnering with stakeholders across a wide internal network of globally distributed teams, including Finance & Accounting, Growth Enablement, Marketing, Human Resources, Recruiting, Compensation, Resource Management, IT and Legal to ensure optimal outcomes for the practice and ensure alignment with Enterprise strategic goals. Design processes and procedures that scale with the business' growth including opportunities to leverage AI Candidate Requirements: Bachelor's Degree is required; Finance, Accounting, or Economics degree preferred 5+ years of prior work experience in finance or accounting 5+ years of experience in the consulting industry or professional services Prior supervision and/or mentoring experience Advanced Excel skills Experience working in or with international teams and understanding of cultural nuances Experience using financial insights to drive strategic decision-making Flexibility to work in multiple time zones which may differ from standard working hours Workday and Adaptive experience, preferred Experience in a matrix organization, preferred Key Capabilities/Skills Building Partnerships: Excellent communication and interpersonal skills to effectively interact with various stakeholders, including senior management and cross-functional teams. Business Acumen: Advanced analytical skills and the ability to get into the details of interpreting financial data to identify trends and provide actionable insights while also seeing the big picture. Performance Focus: History of working with business units to drive financial performance, not just track it. Technical Knowledge: Proficient in tools such as Excel, Adaptive and PowerBI and capable of creating complex financial models that support business decisions. Influencing and Negotiating skills: Demonstrated examples of influencing others with clear, data-backed arguments and without direct authority. Planning & Organizing: Proven project management skills that demonstrate ability to organize, find solutions and follow through to successful conclusion. Strong time management skills and attention to detail Solid process improvement capabilities including measurement and documentation #LI-EA1 #LI-Remote The estimated base salary range for this job is $110,000-$150,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron's annual incentive compensation program, which reflects Huron's pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $132,000-$180,000. The job is also eligible to participate in Huron's benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future. Position Level Manager Country United States of America
Posted 1 week ago
Portfolio Operations Analyst, Carrier Operations
Sagesure Insurance ManagersChicago, IL
Overview: If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we're hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Portfolio Operations Analyst, Carrier Operations. This position requires someone that is highly motivated and eager to leverage their strong analytical and technical skills in the review of portfolio production, loss performance and overall profitability for each of SageSure's carrier partners. The Carrier Operations team sits within the Office of the CEO is one of the most agile at SageSure. We work very closely with Senior and Executive Leadership to support the management of our carrier portfolios as well as other critical projects. This role offers the opportunity to make a meaningful impact on SageSure and help drive it's continued growth. What you'd be doing: Perform robust analysis on each carrier portfolio to understand the main drivers impacting overall carrier profitability Forecast future performance based on latest rate and underwriting plans as well as external market factors Prepare executive summaries of all SageSure's carrier portfolios describing carrier health, future production plans, and potential optimization opportunities for senior executives Translate portfolio strategy requirements to technical requirements to support accurate production of Carrier Premium and Exposure Projections Develop an intimate familiarity with the products of our partners to understand the impact of product changes on Carrier Portfolios Tracking and communicating relevant portfolio events Maintain the library of portfolio documentation (formal agreements and communications with carriers and process documents) Coordinate the development of additional management reporting to assist in understanding of portfolio health Assist in the production of financial models, recurring analysis, and required due diligence for key strategic initiatives Perform ad hoc analysis for executive leadership and other key stakeholders across the organization Aid in the production of presentation materials used for board meetings, carrier operating reviews, and potential investor meetings on an as-needed basis We're looking for someone who has: Bachelor's degree in Finance, Accounting, Statistics, Actuarial Science, etc. 2+ years of professional experience, preferably in insurance/reinsurance, consulting or finance Strong Excel and PowerPoint skills Proficiency in SQL Ability to effectively articulate business requirements to a technical audience Solid understanding of P&C insurance concepts Ability to thrive in a dynamic, fast-paced environment Demonstrated analytical problem-solving skills Strong written and verbal communication skills Highly preferred candidates also have: Associate in Reinsurance (ARe) or other insurance-focused professional certificates/designations. Have completed one or more actuarial exams Proficiency using Alteryx, Domo, PowerBI, or other data visualization tools Proficiency with Python, VBA, etc. About SageSure: Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders. SageSure has more than 1000 employees working remotely or in-office across nine offices: Cheshire, Connecticut; Chicago, Illinois; Cincinnati, Ohio; Houston, Texas; Jersey City, New Jersey; Mountain View, California; Marlton, New Jersey; Tallahassee, Florida; and Seattle, Washington. SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more. SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work. Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.
Posted 30+ days ago
Operations And Service Manager - Charging Operations
Revel TransitNew York, NY
About Revel Revel's mission is to accelerate EV adoption in cities by providing the infrastructure and services that make it easy to go electric. Revel operates the nation's first all-electric rideshare service, which delivers thousands of rides across New York City every day. Revel is also the leading public fast charging provider in New York, with stations in Manhattan, Brooklyn and Queens, and more on the way. Founded in Brooklyn in 2018, Revel first began as a shared electric moped platform and has since grown to be a top partner for big cities pursuing an electric vehicle future - first in New York, with other markets to come soon. Our Operating Principles Revel's Operating Principles represent who we are, how we act, and what we believe. They define our culture. Empathy. We seek to understand the experiences and perspectives of each other, our customers and the communities where we operate. Ownership. We are excited by big challenges and care deeply about our work. We empower and rely on each other and hold ourselves to a high standard. Humility. We take our work seriously but not ourselves. We're approachable, curious, and know we have a lot to learn. Adaptability. We expect change and quickly adjust our approach to reflect new information. We know success requires seeing opportunity in obstacles and relentlessly improving. Simplicity. We clarify and prioritize what can be done now. We strive to keep things no more complicated than absolutely required. Operations and Service Manager - Charging Operations Job Description: Revel's Charging Operations group is seeking an Operations and Service Manager to join our team. The position is based either out of New York City or San Francisco. This role will directly contribute to achieving market-leading charger uptime by overseeing the detection, triage, and resolution of issues with electric vehicle service equipment (EVSE) and all upkeep of facilities where EVSE are installed. The ideal candidate will have previous experience managing maintenance teams and 3rd party service vendor relationships, preferably in the EV field. Qualifications: Experience managing or overseeing field service teams. Experience using work order and inventory management systems in operations workflows. Experience troubleshooting issues with OEMs and/or 3rd party vendors. Strong electrical, electronic, and mechanical troubleshooting skills. Technical knowledge of electric vehicle chargers and current OEM certifications is preferred. Responsibilities: EVSE maintenance and repair oversight, including issue identification, tracking, resolution, reporting, and preventive maintenance planning and execution. Facility management oversight, including janitorial, landscaping, general upkeep, and vandalism mitigation. Administration and process improvement of Revel's asset, work order, and inventory management system. Contribute to the development and implementation of operational strategies to improve network uptime. Collaborate with internal teams to reduce operational costs and improve maintenance response times. Ensure compliance with industry regulations and standards while maintaining the highest level of operational excellence and safety. Base compensation ranges from $80k-100k, based on experience level. Our benefits package includes: Stock Options Medical, Dental, Vision 401k Life insurance Unlimited Vacation Revel is an equal opportunity employer. All facets of employment including the decision to hire, promote, discipline, or release, will be based on merit, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We consider qualified applicants with criminal histories in a manner consistent with applicable laws, including the Los Angeles Fair Chance Initiative for Hiring.
Posted 2 weeks ago
Strategy & Operations - Senior Associate (Worker Operations)
TrabaNew York City, NY
If you've ever wanted to have your fingerprints on how a company scales, this is your moment. You'll be the key operator ensuring our supply and demand flywheel turns efficiently and profitably-while directly impacting how we deliver value to businesses and workers every single day. We're looking for someone who thrives in ambiguity, brings a builder's mindset, and wants to lead with intensity and ownership. This role is fully on-site and perfect for a former consultant or ops leader ready to go from strategy to execution at a rapid pace. Let's build the future of work-starting here. About Traba Traba's mission is to empower businesses and workers to reach their full productivity and potential. We are revolutionizing the broken staffing industry through a marketplace that connects light industrial businesses with reliable talent while providing workers with flexible and meaningful opportunities. Supported by investors like Founders Fund, Khosla Ventures, and General Catalyst, our work unlocks new levels of productivity, earning potential, and growth. About the Role As a Senior Associate on our Market Operations team, you will be a key player in driving the daily operations and success of your market. You will work closely with Sales, Central Operations, Tech, Product, Marketing, and more to drive growth, maintain marketplace health, and ensure profitability. This role requires someone who is comfortable both consulting and operating in a fast-paced startup environment and has experience building structured processes, driving cross-functional alignment, and leading process improvements. What You'll Do: Champion Operational Excellence: Become the go-to expert on Traba's daily operations while enhancing efficiency and effectiveness through structured thinking and detailed process-building. Strategize for Success: Identify opportunities to streamline processes and develop actionable plans for improvement. Align cross-functionally to ensure processes are integrated across teams. Master Marketplace Dynamics: Execute user acquisition, retention, and reactivation campaigns to meet both current and future demand while building structured processes for sustained growth. Elevate Business Performance: Develop strategies that boost operational efficiency and elevate customer satisfaction. Implement steps to ensure the market's continued success and scalability. Create Impactful Tools & Insights: Build tools, develop analyses, and set up reporting structures to facilitate data-driven decision-making and ensure alignment with business goals. Drive Cross-Functional Alignment: Collaborate with multiple teams across the organization to ensure process alignment and successful execution of strategic plans, ensuring clear documentation of all processes. What You'll Need: Bachelor's degree in economics, business, finance, engineering, or a related field, or equivalent work experience. 3+ years of experience in dynamic roles such as consulting, investment banking, and 1-2+ years in strategy/operations at a fast-paced tech company or startup A methodical, process-driven approach to operations focused on both accuracy and efficiency. Experience building structured processes and aligning teams across functions. Strong leadership experience, including cross-functional collaboration and driving alignment across teams. High EQ, resilience, and the ability to overcome challenges quickly. Exceptional communication skills and the ability to thrive in fast-paced environments. Strong organization, time management, and prioritization skills. Experience with SQL and no-code tools like Retool. Experience working with product and engineering teams to build scalable solutions. Benefits: Start-up equity Competitive salary 100% Paid health, dental & vision coverage ️ Dinner Provided via DoorDash, free DashPass & stocked kitchen for NY employees Commuter benefit Team building events Gympass benefit Flexible PTO ✚✚ Additional: One Medical Membership, Gympass, HSA via Optum, Talkspace, HealthAdvocate, Teledoc Health Salary Range Details: The total compensation (cash + equity) range for this role is $115,000 - $210,50, based on market data and the scope of responsibilities. For exceptionally qualified candidates, we're open to adjusting compensation accordingly. We offer a highly competitive equity package designed to ensure you share meaningfully in the long-term success and upside of the business. Equal Opportunity Employer Traba is dedicated to promoting Equal Opportunity employment practices. We evaluate all applicants without discrimination based on race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other characteristics that are legally protected by local, state, or federal regulations. We encourage applicants from a variety of backgrounds, experiences, and skill sets. Our Values Dream Big: We are on a path to change the world for the better. We create and communicate a bold direction that inspires a life-changing vision. We don't sacrifice long-term value for short-term results. Olympian's Work Ethic: Changing the world never comes easy. We work harder, longer, and smarter, not just two out of three. We put everything we have on the field. Growth Mindset: We confront the toughest challenges head-on and persevere. Sometimes we fail, but we brush ourselves off, adapt, learn, and push forward with resilience. Customer Obsession: We go the extra mile for our workers and businesses. We remain focused on delivering high-quality products and services that solve these often overlooked communities' problems. What is light industrial labor? Light industrial flexible staffing is a $50B labor market that encompasses entry-level jobs in warehouses & distribution centers. These workers pack boxes, load trucks, and manage warehouse operations to keep supply chains running at peak efficiency.
Posted 1 week ago
Strategy & Operations Principal, Partner Operations
Via TransportationSeattle, WA
Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals. As General Manager/Strategy & Operations Principal, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it! This role requires someone to be based locally in either of the following locations: Seattle, Los Angeles What You'll Do: Manage the on-site daily operations of Via's service on behalf of our partner Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team Manage and mentor the on-site team of dispatchers and shift managers Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations Liaise closely with Via senior management and Via's external partners Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment. Who You Are: Experienced operator, with at least 6 - 10 years of experience and hold a Bachelor's degree Local to any of the locations listed above You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility You are a savvy and tactful communicator: you intuitively find the right tone in every situation You desire to foster a culture deeply committed to providing a world class customer service experience You are a detail-oriented executor: you're obsessively action-oriented, and thrive while operating autonomously You are an experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams You are flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly You have a proven track record of managing teams (at least 3-5 years) and developing people - you know how to motivate and get the best work out of every person who you work with You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility You are a problem solver; you don't accept the status quo and are always looking for creative solutions Compensation and Benefits: Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $130,000 - $165,000 per year We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. We're Via, and we build technology that changes the way the world moves. We're driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive. Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more. If you're excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn't align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities. Ready to join the ride? Via is an equal opportunity employer.
Posted 30+ days ago
Strategy & Operations - Launch Manager (Special Operations)
TrabaNew York City, NY
Traba's mission is to empower businesses and workers to reach their full productivity and potential. Traba is a technology company that is revolutionizing the broken staffing industry through a marketplace that connects light industrial businesses with reliable talent while providing workers with flexible and meaningful opportunities. By connecting both, new levels of productivity, earning potential, and avenues for growth are unlocked. We're proud to be backed by the world's best investors, such as Founders Fund, Khosla Ventures, and General Catalyst. About the Role We're looking for an entrepreneurial Strategy & Operations Launch Manager to lead the Special Operations team. You will be responsible for helping drive our market strategy, expansion and growth by building up our business in existing regions and launching new markets. This role will require you to travel to markets, deliver for our customers, manage a team, identify new acquisition channels and build scalable playbooks for us to continue to repeat and scale this process. You'll drive initiatives from concept to launch, working closely with product, ops, sales and business teams to ensure alignment and impact. We're looking for a first-principles thinker with a strong sense of ownership-someone who can dive deep into the details while also shaping the bigger picture. Responsibilities Establish GTM Strategy: Collaborate with Operations, Sales & Customer Success to refine our GTM Design and Build Operations: Lead the development of all aspects of the worker and business operations experience, including acquisition, onboarding, and workflow automation Define New Processes: Play a key role in defining processes essential for the launch and sustainability of a completely new market. Navigate in an ambiguous environment and bring structure to undefined opportunities - there won't always be playbooks or templates; instead you will create them Collaborate for Product Excellence: Partner closely with the product team to implement automated solutions that deliver a magical customer and worker experience, streamline operations and enhance efficiency Team Leadership & Development: Lead and mentor a growing team of individual contributors within Strategy & Operations. Provide ongoing guidance, foster a culture of continuous improvement, and promote professional growth at all levels. Hands-on and Field-focused: Embrace a hands-on approach, requiring travel to market to engage directly with customers, identify & experiment with local acquisition channels, gather insights and build on learnings Analyze & Prioritize: Leverage data whenever possible to inform your hypothesis, prioritize and convince cross functional partners What You'll Need Background: Bachelor's degree in business, operations, or a related field, or equivalent experience. Experience: 4-7+ years in operations, strategy, or management roles, preferably in a startup or a notable marketplace company. Proven Leadership Experience: Demonstrated success in leading and developing high-performing teams, with an emphasis on driving operational excellence and team growth. Analytical and Detail-oriented: Process-driven mindset with a high level of accuracy, organization, and a desire for operational excellence. Bonus Points Experience working with product or engineering teams Knowledge of SQL or no-code tools like Retool Benefits Start-up equity Competitive Salary 100% Paid health, dental & vision coverage ️ Dinner Provided via DoorDash, free DashPass & stocked kitchen for NY employees Commuter benefit Team building events Gympass Benefit Flexible PTO ✚✚ Additional: One Medical Membership, Gympass, HSA via Optum, Talkspace, HealthAdvocate, Teledoc Health Salary Range Details The compensation range for this position is set between $125,000 and $250,000, reflecting our market analysis and other relevant considerations. However, exceptions may be made for candidates with qualifications that significantly differ from those outlined in the job description. Equal Opportunity Employer Traba is dedicated to promoting Equal Opportunity employment practices. We evaluate all applicants without discrimination based on race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other characteristics that are legally protected by local, state, or federal regulations. We encourage applicants from a variety of backgrounds, experiences, and skill sets. Our Values Dream Big- We are on a path to change the world for the better. We create and communicate a bold direction that inspires a life-changing vision. We don't sacrifice long-term value for short-term results. Olympian's Work Ethic- Changing the world never comes easy. We work harder, longer, and smarter, not just two out of three. We put everything we have on the field. Growth Mindset- We confront the toughest challenges head-on and persevere. Sometimes we fail, but we brush ourselves off, adapt, learn, and push forward with resilience. Customer Obsession- We go the extra mile for our workers and businesses. We remain focused on delivering high-quality products and services that solve these often overlooked communities' problems. What is light industrial labor? Light industrial flexible staffing is a $50B labor market that encompasses entry-level jobs in warehouses & distribution centers. These workers pack boxes, load trucks, and manage warehouse operations to keep supply chains running at peak efficiency.
Posted 3 weeks ago
Voting Operations - Custodian Operations Jr. Analyst
Institutional Shareholder ServicesOK, OK
Let's be #BrilliantTogether Voting Operations- Custodian Operations Jr. Analyst POSITION OVERVIEW: The Custodian Operations team is responsible for ensuring all proxies that our clients are entitled to vote are received, and that our account environment is functioning properly. Custodian Operations builds and maintains relationships with our client's custodian banks to best support our clients' changing needs. Custodian Operations processes all account set ups, account confirmations, missing ballot requests, receipt and resolution of unknown ballots, and custodian aggregation requests on behalf of our voting clients. RESPONSIBILITIES: Monitor the processes by which information and data are added to or exported from production systems through electronic data feeds and other media. Maintain data to ensure quality of mission critical information using both proprietary applications and commonly used business software applications. Work with account managers and client on boarding to ensure that required client data is received in a timely and high quality manner. Ensure comprehensive audit trails are in place for data that is received from or sent to production systems. Support development of training documentation and systems to support growing team. In addition to the above operations responsibilities, the following activities are representative of the different functions for the team: Voting Operations- Custodian Operations Procure and process custodian account information to meet desired turn-around goals. Develop and refine relationship with Custodian banks. Single POC for all assigned custodian specific inquiries. Responsible for operations specific Key Performance Indicators. Timely resolution of workflow related processes and internal questions. Perform Quality Assurance activities to ensure proper execution of assigned tasks. Coordinate with account managers to resolve issue identified during Master Account List review cycles. Additional duties as assigned by manager. DESIRED EXPERIENCE AND QUALIFICATIONS: Bachelor's degree required Excellent oral and written communications Excellent organizational and administrative skills Strong computer skills with office applications Team player and an excellent relationship builder Demonstrated analytical skills with strong attention to detail Demonstrated Project Management skills - defining of scope, resources and time lines, and managing to deliverables Innovative, motivated, client-oriented and commercially-aware thinker Absolute personal and business integrity #LI-SY1 #ENTRYLEVEL What You Can Expect from Us At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow-professionally and personally. Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success. Let's empower, collaborate, and inspire. Let's be #BrilliantTogether. About ISS STOXX ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit. Founded in 1985 as Institutional Shareholder Services (ISS) Inc., ISS Governance is a leading global provider of independent and objective shareholder meeting research and recommendations, providing multiple voting policy choices as well as end-to-end workflow solutions for institutional investors. More than 1,600 clients worldwide utilize ISS Governance's actionable expertise to help them make informed investment stewardship decisions, and to help them manage their voting responsibilities. Covering over 50,000 meetings annually, ISS Governance leverages its extensive global footprint, deep experience, high quality data and analysis, unified client support, and technology infrastructure to continuously evolve and extend its innovative suite of solutions to meet clients' evolving portfolio, fiduciary, and stewardship requirements. Visit our website: https://www.issgovernance.com View additional open roles: https://www.issgovernance.com/join-the-iss-team/ We are proud to offer the following featured benefits Medical, Dental, and Vision coverage 401(k) with a company match up to 9%, including a Safe Harbor contribution Flexible Spending Account (FSA) and commuter benefit programs Generous paid time off Volunteer Day Paid parental leave Hybrid working options Institutional Shareholder Services Inc. (ISS) is an equal employment opportunity employer and does not discriminate against any employee or applicant because of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as "protected status"). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements. For more information, please view https://www.dol.gov/agencies/ofccp/posters . ISS is committed to complying fully with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local laws. ISS is also committed to ensuring equal opportunity in employment for qualified person with disabilities. ISS prohibits discrimination against applicants and employees on the basis of disability as it pertains to the job application and hiring process and other terms and conditions of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact ISS_Careers_Accommodations@issgovernance.com. This email is created exclusively to assist disabled job seekers where disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages sent for other purposes, such as following up on an application or other technical issues not related to a disability, will not receive a response.
Posted 2 weeks ago
Consumer Lending Operations Manager- Operations Group
Huntington Bancshares IncCovington, KY
Description Summary: The Consumer Lending Operations Manager-Operations Group is responsible for the management of all operations activities for a specified industry grouping or major geographic region. They manage through supervisors and/or subordinate managers. Duties and Responsibilities: Establishes long- and short-term strategic plans for the group/region that are in support of corporate goals and objectives. Implements new policies and procedures to make the group/region more efficient and in compliance with corporate and regulatory requirements. Provides directions in the establishment of new policies, procedures and technology. Prepares, monitors, controls and reports on the group/region's fiscal and production performance. Lead the development and implementation of Consumer Lending technology updates, including comprehensive testing plans, and cross-functional collaboration with stakeholders. Performs other duties as assigned. Basic Qualifications: Bachelor's degree or equivalent work experience 10+ years' experience in a financial services leadership position. Preferred Qualifications: Experience in operations. Experience in managing teams, processes and programs Proven ability to lead continuous improvement efforts to maximize efficiencies and identify/correct process deficiencies Excellent project management skills -- Must be organized, detail oriented and able to work well under deadlines Proven leadership and mentoring capabilities - Help promote a culture that encourages top performance and high morale Ability to form strong relationships with internal and external partners Ability to thrive in a collaborative, team -oriented environment Problem solving skills/ability to handle complex issues Ability to multi-task and meet tight deadlines Excellent verbal and written communication skills -- Must be able to effectively communicate issues and concerns to various levels within Huntington including executive management Experience managing a budget Strong PC skills and internet skills Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
Posted 3 days ago
Operations Strategy Lead- Platform Operations 
RobinhoodWestlake, TX
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Job Description
Join a leading fintech company that's democratizing finance for all.
Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
With growth as the top priority...
The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you're invigorated by our mission, values, and drive to change the world - we'd love to have you apply.
Join a leading fintech company that's democratizing finance for all.
Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
With growth as the top priority...
The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you're invigorated by our mission, values, and drive to change the world - we'd love to have you apply.
About the team + role
Robinhood's Platforms Operations team supports all International and Domestic Lines of business by providing back office services for Account Opening/Maintenance, Asset Movements, and Transitional services (Estate, POA, Divorces).
As Strategy Lead, you will support the CX team in the following areas including but not limited to product launch operations readiness, continuous review of the team's effectiveness and efficiency, and leading through any change management
The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.
What you'll do
- Lead and coordinate transformational change across operational process lifecycle, policies, and procedures-ensuring improvements are both efficient and effective throughout implementation.
- Act as a strategic liaison between Operations and cross-functional partners in Product and Engineering. Serve as the primary point of contact for functionally aligned initiatives, ensuring operational procedures are accurately represented in product and process decisions. Support both the launch of new features/products and deliver feedback to enhance existing systems.
- Own launch readiness documentation, including the creation and delivery of the launch readiness checklist for all new initiatives. Facilitate post-mortems to gather stakeholder feedback and document developments for continuous improvement.
- Build strong relationships with internal stakeholders, developing trust and gathering insights on operational pain points. Translate feedback into actionable input for product teams, creating a valuable feedback loop to drive improvements.
- Partner with CX strategy lead leadership and various business partners to prioritize needed process enhancements that will improve overall operational efficiency and decrease negative customer impact
- Responsible for decision-making of operational readiness for future product launches within functional area
- Track all operational tooling and product needs and working with product and engineering partners to prioritize, develop intercept to proactively to fill gaps, and then further investigate to reduce future gaps in real time to mitigate inefficiencies and customer friction
- Partner with Knowledge Management and Quality Assurance to update all changes on the progress for all process-related updates (i.e. Standard Operating Procedures) and ad-hoc needs for each function
- Investing in CX leader product knowledge and understanding to accelerate technical coaching with agents, thus driving high-quality educational conversations with customers in their respective function(s)
- Gather, prioritize and take action on vendor performance through feedback loops and tooling requirements
- Designated decision maker for process updates in surge/outage scenarios
What you bring
- 4+ years of working in project management, program management, operations, or other similar roles
- Demonstrable experience executing in the details and continuously improving processes
- Excellent customer service, written and verbal communication skills with a passion enhance the customer experience
- Ability to quickly build relationships and develop cross-functional connections with partners outside of Platform Ops
- Exceptional organizational and time management skills to drive accountability and progress with high attention to detail
- Capacity to drive and manage multiple projects to completion simultaneously while being an advocate for the agent and customer experience
- Able to exercise independent thought and judgment, adapt to new tasks, prioritize efforts in a multi-faceted environment and navigate ambiguity of deliverables
- Operational resiliency and adaptability, consistently adjusting to needs of the business on a daily, weekly, monthly basis
- Proficiency in database analysis and leveraging data to influence business partners decisions
- Schedule flexibility as we evolve to meet the growing demands of our customers (working across multiple time zones)
Bonus Points:
- Past experience in Brokerage Operations
- Active FINRA licenses and supervision licenses (i.e. 7, 63, 9/10, 24)
- Technologically savvy, ability to navigate multiple systems and reporting to find solutions using data and existing product boards
What we offer
- Market competitive and pay equity-focused compensation structure
- 100% paid health insurance for employees with 90% coverage for dependents
- Annual lifestyle wallet for personal wellness, learning and development, and more!
- Lifetime maximum benefit for family forming and fertility benefits
- Dedicated mental health support for employees and eligible dependents
- Generous time away including company holidays, paid time off, sick time, parental leave, and more!
- Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits
Click here to learn more about Robinhood's Benefits.
We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission-we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Please review the specific Robinhood Privacy Policy applicable to the country where you are applying.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan and Robinhood's equity plan. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)
$100,000-$118,000 USD
Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)
$88,000-$104,000 USD
Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)
$78,000-$92,000 USD
Click here to learn more about available Benefits, which vary by region and Robinhood entity.
We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission-we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Please review the specific Robinhood Privacy Policy applicable to the country where you are applying.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.