Supervisor, Applicant Services Document ManagementArizona State UniversityTempe, Arizona
Department Statement: In support of the university’s mission and goals, Academic Enterprise Enrollment creates, promotes and institutionalizes the broadest possible awareness of ASU as the New American University by utilizing a variety of data-informed strategies to enroll a varied student population representative of the vision of Arizona State University. AEE brings discipline to the formulation of enrollment strategy and the refinement of enrollment processes, and is an effective collaborator with our college and school colleagues and other enrollment partners within the Academic Enterprise, Knowledge Enterprise and Learning Enterprise. AEE is comprised of the following units: Academic Enterprise Communications; Admission Services; Financial Aid and Scholarship Services; University Registrar Service; the Pat Tillman Veterans Center; and the International Student and Scholar Center. Academic Enterprise Enrollment Core Values: Make the human connection: We commit to listen, offer empathy and show compassion. Drive success with teamwork: We solve problems with collaboration and creativity. Promote a thriving community: we recognize work-life balance and embrace our individual differences. Go above and beyond: We share our time, talents and expertise to make an impact in all that we do. See the extraordinary through our efforts: We support those who are pursuing their dreams. Lead with respect and positive intent in every situation: Communicate effectively with open, genuine, and transparent communication. ASU offers an array of employee benefits, including reduced tuition for employees, their spouses and dependents; competitive rates for health and life benefits; a wellness program; disability and leave program; paid holidays; and retirement programs. Visit https://cfo.asu.edu/hr-benefits for further details, as well as https://cfo.asu.edu/hr-applicant for a message to future ASU employees. Apply before 11:59 PM Arizona time the day before the posted End Date. Job Profile: Administrative Support Manager 1 Job Family: Administrative Support Time Type: Full time Max Pay – Depends on experience: $54,154.00 USD Annual Job Description: Salary range: $52,000.00-54,154.00 per year depending on experience At Arizona State University, we measure ourselves not by whom we exclude, but rather by whom we include and how they succeed. In Admission Services, we are passionate about helping students find their right university fit and working together as a team to achieve our enrollment goals. If you are solution-oriented, love helping people, believe in the transformative power of higher education and enjoy working in a fast-paced environment, then you will thrive in Admission Services. This position centers on working collaboratively with others, building strong relationships, and performing accurately within established procedures. It requires a proactive communicator who can motivate and support individuals while being responsive to their needs and the goals of the organization. The ideal candidate will enjoy engaging with a variety of stakeholders, including internal teams, leadership, and customers. A persuasive and supportive communication style is essential, as this role involves explaining and reinforcing organizational policies, systems, and processes. A fast-paced, detail-focused work environment is typical, requiring efficiency, precision, and reliability. The ability to manage people while maintaining positive relationships is key, as is the capability to make timely, constructive corrections. This role demands adherence to established structures, with a consistent focus on quality, timelines, and service excellence. Under general supervision, this position provides direct oversight to a high-volume document management team consisting largely of student and temporary employees. Responsibilities include planning, organizing, hiring, training, and leading day-to-day operations related to the processing of admission documents. This encompasses document intake, mail preparation, scanning, biographical data entry, and transcript evaluation. Additionally, this position is responsible for providing technical support and recommending innovative ideas to improve processes, systems, and overall team performance. The successful candidate will help troubleshoot system-related issues and collaborate with technical teams to implement effective solutions. A successful candidate will be confident, action-oriented, and capable of adapting quickly to change. The role requires strong communication and interpersonal skills, a sense of urgency, and a commitment to high standards. Effective organizational skills, attention to detail, and the ability to multitask are essential. Experience with team leadership, quality assurance, performance monitoring, and technical problem-solving is highly valued. Flexibility, supportiveness, and a people-first mindset are vital traits for success. This position operates in an environment with shifting priorities. The team functions at a fast pace and relies on strong leadership to ensure service goals are met and sustained. Essential Duties: Supervise daily activities of the document management team. Plan, schedule, and prioritize workloads to meet operational goals. Manage weekly schedules for student and temporary staff. Assist in the hiring and onboarding of student and temporary employees. Develop and refine procedures to improve work methods. Monitor and ensure adherence to established quality and productivity standards. Recommend updates to departmental policies and manuals. Propose organizational changes to enhance efficiency and effectiveness. Prepare reports and maintain operational records. Support and participate in complex or specialized tasks within the team. Collaborate with other departments to achieve shared objectives. Ensure the accuracy and reliability of departmental data and records. Create, provide training and guidance across the department and with other units. Troubleshoot and escalate technology issues for resolution. Align hiring and onboarding with seasonal workload fluctuations. Resolve escalated issues from internal staff and external stakeholders. Desired Qualifications: Experience in directly supervising and managing a team. At least one year of experience working with transcripts or in admissions processing. Proven ability to create, analyze, and utilize reports and data to support performance management and continuous process improvement. Evidence of effective communication skills to engage students, faculty, and staff from various backgrounds. Demonstrated experience in analyzing and interpreting complex documents. Experience in planning, prioritizing, and coordinating multiple activities to meet deadlines. Proficiency in Microsoft Office/Google Suites, particularly Excel and Google Sheets, and experience using computer database systems such as PeopleSoft, Salesforce, AppXtender, OnBase, Raptor, Slack and Zoom. Familiarity with the principles and practices related to university admissions. Must be authorized to work in the United States without ASU sponsoring work visas for this position, now or in the future. Working Environment: Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds. Minimum Qualifications: Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Driving Requirement: Driving is not required for this position. Location: Campus: Tempe Funding: No Federal Funding Instructions to Apply Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO: https://www.myworkday.com/asu/d/inst/1$9925/9925$8157.htmld To be considered, your application must include all of the following attachments: Cover letter Resume/CV Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission. Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests. ASU Statement Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. Notice of Availability of the ASU Annual Security and Fire Safety Report In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf . You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456. Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources . Employment Verification Statement ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Background Check Statement ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. Fingerprint Check Statement A fingerprint check is not required for this position.
Posted 2 weeks ago