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Operations Analyst (Loss Mitigation Operations Support Analyst)-logo
Operations Analyst (Loss Mitigation Operations Support Analyst)
Keybank National AssociationAlbany, NY
Location: 4910 Tiedeman Road - Brooklyn, Ohio 44144 ABOUT THE JOB: Responsible for coordinating and administering a preventative quality control program within the Loss Mitigation department. This role involves conducting quality testing for Mortgage and/or Consumer products, critiquing existing processes, and making suggestions for best practices. The position requires identifying gaps in workflows and developing solutions to address deficiencies. Additionally, the role includes analyzing the work of team members, identifying needs for correction and remediation, and providing individual/group coaching and process development. The position also supports the remediation efforts related to internal and external audits. ESSENTIAL JOB FUNCTIONS: Review and reperform the work of Loss Mitigation teammates to provide preventative controls over the work before it affects the Department, Bank or Consumer Auditing of work performed by internal Loss Mitigation teammates and collect data for audit reviews Manage daily reviews of process quality testing results and exception reporting for products ensuring timely remediation Coordinate control plans and analyze quality testing/results and exception reporting to identify need for corrections to achieve expected results Analyze quality results to determine trends, risks, and develop solutions for process enhancements Review and analyze borrowers' financial documents, including financial statements, hardship letter, tax returns, bank statements, pay stubs, profit and loss statements, awards letters, and credit bureau reports to complete independent assessment of initial underwriter's review and provide recommendation that influences credit decisions Operate as last line of defense for Loss Mitigation decisions, final modification and regulatory letters through independent assessment within RESPA required timelines Utilize control reports to observe agents' actual state compared to schedule state compared to service Complete daily reviews of high-risk regulatory driven letter/document level agreements and partners with agents/management to take action based on observations Operate within strict regulatory and operational SLAs Determine accuracy of borrower eligibility for Loss Mitigation workouts based upon proprietary, GSE, HUD, and MHA/HAMP criteria Identify gaps in the processes/ workflows and develop solutions to address deficiencies Maintain knowledge of compliance mandates, mortgage servicing policy and procedural updates and investor specific guidelines and related changes in the mortgage servicing industry Operate as a mentor to Loss Mitigation Underwriting and Single Point of Contact teams through informal process coaching and continuous improvement development Facilitate process innovation and/or special projects assigned by manager Perform investigation and escalation for complex or high severity complaints and remediation items Move process updates through a change control process to make sure all impacted parties are aware of updates, and changes needed to downstream processes are addressed as well Apply a continuous improvement mindset, offering suggestions on process improvements, efficiency gains, and always thinking of how to better accomplish our tasks and goals Assist in project management to ensure initiatives progress from idea to implementation Conducts Single Point of Contact workflow/control report training and provides on-going advisory support to direct system users and management Proven ability to comprehend and perform complex activities independently MARGINAL OR PERIPHERAL FUNCTIONS: Navigation in internal lending systems REQUIRED QUALIFICATIONS: Associate's degree or higher or equivalent experience Experience in mortgage servicing, consumer products, or consumer experience Ability to thrive in a dynamic business environment, demonstrating flexibility and commitment Proven leadership and interpersonal skills Exceptional organizational skills with the ability to manage multiple projects and priorities effectively in a fast-paced work environment Strong time management and organizational abilities, with a fast-learning, self-motivated attitude and comfort in taking initiative and handling several priorities simultaneously Excellent analytical skills, attention to detail, and ability to work within time constraints Outstanding oral and written communication skills Ability to interact effectively at all levels within the bank PREFERRED QUALIFICATIONS: Underwriting experience Experience in Loss Mitigation Underwriting Proficiency in analyzing title reports, credit reports, residential appraisals or broker price opinions, financial statements, and tax returns Familiarity with investor guidelines (e.g., Fannie Mae, Freddie Mac) Knowledge of RESPA regulations Experience in default management Previous experience in Quality Review Ability to quickly acquire detailed knowledge of departmental policies, practices, and procedures Background in operations or finance Strong data analysis and spreadsheet skills Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook Working knowledge of regulatory and investor guidelines (e.g., FNMA, FHLMC, FHA) as they pertain to Loss Mitigation. Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties. Selected candidate will work a minimum of two days (Tuesday and Wednesday) each week at the office location. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $46,000.00 to $65,000.00 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Job Posting Expiration Date: 07/05/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

Posted 3 days ago

Operations Strategy Lead- Platform Operations-logo
Operations Strategy Lead- Platform Operations
RobinhoodDenver, CO
Join a leading fintech company that's democratizing finance for all. Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in. With growth as the top priority... The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you're invigorated by our mission, values, and drive to change the world - we'd love to have you apply. Join a leading fintech company that's democratizing finance for all. Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in. With growth as the top priority... The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you're invigorated by our mission, values, and drive to change the world - we'd love to have you apply. About the team + role Robinhood's Platforms Operations team supports all International and Domestic Lines of business by providing back office services for Account Opening/Maintenance, Asset Movements, and Transitional services (Estate, POA, Divorces). As Strategy Lead, you will support the CX team in the following areas including but not limited to product launch operations readiness, continuous review of the team's effectiveness and efficiency, and leading through any change management The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations. What you'll do Lead and coordinate transformational change across operational process lifecycle, policies, and procedures-ensuring improvements are both efficient and effective throughout implementation. Act as a strategic liaison between Operations and cross-functional partners in Product and Engineering. Serve as the primary point of contact for functionally aligned initiatives, ensuring operational procedures are accurately represented in product and process decisions. Support both the launch of new features/products and deliver feedback to enhance existing systems. Own launch readiness documentation, including the creation and delivery of the launch readiness checklist for all new initiatives. Facilitate post-mortems to gather stakeholder feedback and document developments for continuous improvement. Build strong relationships with internal stakeholders, developing trust and gathering insights on operational pain points. Translate feedback into actionable input for product teams, creating a valuable feedback loop to drive improvements. Partner with CX strategy lead leadership and various business partners to prioritize needed process enhancements that will improve overall operational efficiency and decrease negative customer impact Responsible for decision-making of operational readiness for future product launches within functional area Track all operational tooling and product needs and working with product and engineering partners to prioritize, develop intercept to proactively to fill gaps, and then further investigate to reduce future gaps in real time to mitigate inefficiencies and customer friction Partner with Knowledge Management and Quality Assurance to update all changes on the progress for all process-related updates (i.e. Standard Operating Procedures) and ad-hoc needs for each function Investing in CX leader product knowledge and understanding to accelerate technical coaching with agents, thus driving high-quality educational conversations with customers in their respective function(s) Gather, prioritize and take action on vendor performance through feedback loops and tooling requirements Designated decision maker for process updates in surge/outage scenarios What you bring 4+ years of working in project management, program management, operations, or other similar roles Demonstrable experience executing in the details and continuously improving processes Excellent customer service, written and verbal communication skills with a passion enhance the customer experience Ability to quickly build relationships and develop cross-functional connections with partners outside of Platform Ops Exceptional organizational and time management skills to drive accountability and progress with high attention to detail Capacity to drive and manage multiple projects to completion simultaneously while being an advocate for the agent and customer experience Able to exercise independent thought and judgment, adapt to new tasks, prioritize efforts in a multi-faceted environment and navigate ambiguity of deliverables Operational resiliency and adaptability, consistently adjusting to needs of the business on a daily, weekly, monthly basis Proficiency in database analysis and leveraging data to influence business partners decisions Schedule flexibility as we evolve to meet the growing demands of our customers (working across multiple time zones) Bonus Points: Past experience in Brokerage Operations Active FINRA licenses and supervision licenses (i.e. 7, 63, 9/10, 24) Technologically savvy, ability to navigate multiple systems and reporting to find solutions using data and existing product boards What we offer Market competitive and pay equity-focused compensation structure 100% paid health insurance for employees with 90% coverage for dependents Annual lifestyle wallet for personal wellness, learning and development, and more! Lifetime maximum benefit for family forming and fertility benefits Dedicated mental health support for employees and eligible dependents Generous time away including company holidays, paid time off, sick time, parental leave, and more! Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits Click here to learn more about Robinhood's Benefits. We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission-we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes. Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Please review the specific Robinhood Privacy Policy applicable to the country where you are applying. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan and Robinhood's equity plan. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $100,000-$118,000 USD Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $88,000-$104,000 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $78,000-$92,000 USD Click here to learn more about available Benefits, which vary by region and Robinhood entity. We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission-we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes. Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Please review the specific Robinhood Privacy Policy applicable to the country where you are applying.

Posted 4 days ago

Operations And Service Manager - Charging Operations-logo
Operations And Service Manager - Charging Operations
Revel TransitNew York, NY
About Revel Revel's mission is to accelerate EV adoption in cities by providing the infrastructure and services that make it easy to go electric. Revel operates the nation's first all-electric rideshare service, which delivers thousands of rides across New York City every day. Revel is also the leading public fast charging provider in New York, with stations in Manhattan, Brooklyn and Queens, and more on the way. Founded in Brooklyn in 2018, Revel first began as a shared electric moped platform and has since grown to be a top partner for big cities pursuing an electric vehicle future - first in New York, with other markets to come soon. Our Operating Principles Revel's Operating Principles represent who we are, how we act, and what we believe. They define our culture. Empathy. We seek to understand the experiences and perspectives of each other, our customers and the communities where we operate. Ownership. We are excited by big challenges and care deeply about our work. We empower and rely on each other and hold ourselves to a high standard. Humility. We take our work seriously but not ourselves. We're approachable, curious, and know we have a lot to learn. Adaptability. We expect change and quickly adjust our approach to reflect new information. We know success requires seeing opportunity in obstacles and relentlessly improving. Simplicity. We clarify and prioritize what can be done now. We strive to keep things no more complicated than absolutely required. Operations and Service Manager - Charging Operations Job Description: Revel's Charging Operations group is seeking an Operations and Service Manager to join our team. The position is based either out of New York City or San Francisco. This role will directly contribute to achieving market-leading charger uptime by overseeing the detection, triage, and resolution of issues with electric vehicle service equipment (EVSE) and all upkeep of facilities where EVSE are installed. The ideal candidate will have previous experience managing maintenance teams and 3rd party service vendor relationships, preferably in the EV field. Qualifications: Experience managing or overseeing field service teams. Experience using work order and inventory management systems in operations workflows. Experience troubleshooting issues with OEMs and/or 3rd party vendors. Strong electrical, electronic, and mechanical troubleshooting skills. Technical knowledge of electric vehicle chargers and current OEM certifications is preferred. Responsibilities: EVSE maintenance and repair oversight, including issue identification, tracking, resolution, reporting, and preventive maintenance planning and execution. Facility management oversight, including janitorial, landscaping, general upkeep, and vandalism mitigation. Administration and process improvement of Revel's asset, work order, and inventory management system. Contribute to the development and implementation of operational strategies to improve network uptime. Collaborate with internal teams to reduce operational costs and improve maintenance response times. Ensure compliance with industry regulations and standards while maintaining the highest level of operational excellence and safety. Base compensation ranges from $80k-100k, based on experience level. Our benefits package includes: Stock Options Medical, Dental, Vision 401k Life insurance Unlimited Vacation Revel is an equal opportunity employer. All facets of employment including the decision to hire, promote, discipline, or release, will be based on merit, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We consider qualified applicants with criminal histories in a manner consistent with applicable laws, including the Los Angeles Fair Chance Initiative for Hiring.

Posted 2 weeks ago

Strategy & Operations - Senior Associate (Worker Operations)-logo
Strategy & Operations - Senior Associate (Worker Operations)
TrabaNew York City, NY
If you've ever wanted to have your fingerprints on how a company scales, this is your moment. You'll be the key operator ensuring our supply and demand flywheel turns efficiently and profitably-while directly impacting how we deliver value to businesses and workers every single day. We're looking for someone who thrives in ambiguity, brings a builder's mindset, and wants to lead with intensity and ownership. This role is fully on-site and perfect for a former consultant or ops leader ready to go from strategy to execution at a rapid pace. Let's build the future of work-starting here. About Traba Traba's mission is to empower businesses and workers to reach their full productivity and potential. We are revolutionizing the broken staffing industry through a marketplace that connects light industrial businesses with reliable talent while providing workers with flexible and meaningful opportunities. Supported by investors like Founders Fund, Khosla Ventures, and General Catalyst, our work unlocks new levels of productivity, earning potential, and growth. About the Role As a Senior Associate on our Market Operations team, you will be a key player in driving the daily operations and success of your market. You will work closely with Sales, Central Operations, Tech, Product, Marketing, and more to drive growth, maintain marketplace health, and ensure profitability. This role requires someone who is comfortable both consulting and operating in a fast-paced startup environment and has experience building structured processes, driving cross-functional alignment, and leading process improvements. What You'll Do: Champion Operational Excellence: Become the go-to expert on Traba's daily operations while enhancing efficiency and effectiveness through structured thinking and detailed process-building. Strategize for Success: Identify opportunities to streamline processes and develop actionable plans for improvement. Align cross-functionally to ensure processes are integrated across teams. Master Marketplace Dynamics: Execute user acquisition, retention, and reactivation campaigns to meet both current and future demand while building structured processes for sustained growth. Elevate Business Performance: Develop strategies that boost operational efficiency and elevate customer satisfaction. Implement steps to ensure the market's continued success and scalability. Create Impactful Tools & Insights: Build tools, develop analyses, and set up reporting structures to facilitate data-driven decision-making and ensure alignment with business goals. Drive Cross-Functional Alignment: Collaborate with multiple teams across the organization to ensure process alignment and successful execution of strategic plans, ensuring clear documentation of all processes. What You'll Need: Bachelor's degree in economics, business, finance, engineering, or a related field, or equivalent work experience. 3+ years of experience in dynamic roles such as consulting, investment banking, and 1-2+ years in strategy/operations at a fast-paced tech company or startup A methodical, process-driven approach to operations focused on both accuracy and efficiency. Experience building structured processes and aligning teams across functions. Strong leadership experience, including cross-functional collaboration and driving alignment across teams. High EQ, resilience, and the ability to overcome challenges quickly. Exceptional communication skills and the ability to thrive in fast-paced environments. Strong organization, time management, and prioritization skills. Experience with SQL and no-code tools like Retool. Experience working with product and engineering teams to build scalable solutions. Benefits: Start-up equity Competitive salary 100% Paid health, dental & vision coverage ️ Dinner Provided via DoorDash, free DashPass & stocked kitchen for NY employees Commuter benefit Team building events Gympass benefit Flexible PTO ✚✚ Additional: One Medical Membership, Gympass, HSA via Optum, Talkspace, HealthAdvocate, Teledoc Health Salary Range Details: The total compensation (cash + equity) range for this role is $115,000 - $210,50, based on market data and the scope of responsibilities. For exceptionally qualified candidates, we're open to adjusting compensation accordingly. We offer a highly competitive equity package designed to ensure you share meaningfully in the long-term success and upside of the business. Equal Opportunity Employer Traba is dedicated to promoting Equal Opportunity employment practices. We evaluate all applicants without discrimination based on race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other characteristics that are legally protected by local, state, or federal regulations. We encourage applicants from a variety of backgrounds, experiences, and skill sets. Our Values Dream Big: We are on a path to change the world for the better. We create and communicate a bold direction that inspires a life-changing vision. We don't sacrifice long-term value for short-term results. Olympian's Work Ethic: Changing the world never comes easy. We work harder, longer, and smarter, not just two out of three. We put everything we have on the field. Growth Mindset: We confront the toughest challenges head-on and persevere. Sometimes we fail, but we brush ourselves off, adapt, learn, and push forward with resilience. Customer Obsession: We go the extra mile for our workers and businesses. We remain focused on delivering high-quality products and services that solve these often overlooked communities' problems. What is light industrial labor? Light industrial flexible staffing is a $50B labor market that encompasses entry-level jobs in warehouses & distribution centers. These workers pack boxes, load trucks, and manage warehouse operations to keep supply chains running at peak efficiency.

Posted 1 week ago

Strategy & Operations Principal, Partner Operations-logo
Strategy & Operations Principal, Partner Operations
Via TransportationSeattle, WA
Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals. As General Manager/Strategy & Operations Principal, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it! This role requires someone to be based locally in either of the following locations: Seattle, Los Angeles What You'll Do: Manage the on-site daily operations of Via's service on behalf of our partner Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team Manage and mentor the on-site team of dispatchers and shift managers Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations Liaise closely with Via senior management and Via's external partners Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment. Who You Are: Experienced operator, with at least 6 - 10 years of experience and hold a Bachelor's degree Local to any of the locations listed above You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility You are a savvy and tactful communicator: you intuitively find the right tone in every situation You desire to foster a culture deeply committed to providing a world class customer service experience You are a detail-oriented executor: you're obsessively action-oriented, and thrive while operating autonomously You are an experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams You are flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly You have a proven track record of managing teams (at least 3-5 years) and developing people - you know how to motivate and get the best work out of every person who you work with You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility You are a problem solver; you don't accept the status quo and are always looking for creative solutions Compensation and Benefits: Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $130,000 - $165,000 per year We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. We're Via, and we build technology that changes the way the world moves. We're driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive. Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more. If you're excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn't align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities. Ready to join the ride? Via is an equal opportunity employer.

Posted 30+ days ago

Operations Manager, Huron Digital International Regions, Corporate Operations, Remote-logo
Operations Manager, Huron Digital International Regions, Corporate Operations, Remote
Huron Consulting GroupChicago, IL
Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We're helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we're developing strategies and implementing solutions that enable the transformative change they need to own their future. As a member of the Huron corporate team, you'll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron's collective strategies and enable real transformation to produce sustainable business results. Join our team and create your future. The Operations Manager (Operations Business Partner), Digital International Regions will report to the Digital Capabilities Operations Leader. This position will partner closely with in-country, regional business leaders in India, Singapore, Canada and Europe and members of the Digital Operations team to drive financial performance and achieve business objectives across multiple regions and diverse cultures. The Operations Business Partner provides financial and operational insights to the regional business leaders, challenging their thinking, helping them make more informed decisions and driving business strategy. Job Responsibilities: Deliver proactive strategic financial and operational insights that help regional business leaders anticipate, adjust and make critical decisions. Analyze key performance indicators (e.g., utilization, project contribution margins, financial metrics) to identify areas of opportunity or risk; take appropriate actions and follow through Identify and understand key cost drivers to expand margins and optimize resource utilization Present financial results and insights at various leadership meetings Ensure compliance with company policies and procedures such as revenue recognition, time entry Oversee engagement management, revenue forecasting, working capital and expense management. Oversee financial planning (including annual plan and quarterly forecasting), analysis, and modeling for international regions, ensuring the business stays on track with its financial goals and aligns with the Digital financial goals. Analyze and support the long-term strategic forecast, including the prioritization of strategic investments. Maintain strong working relationships with leaders across regions, industries, capabilities and the enterprise allowing that ability to challenge decisions, when needed, and build trust among key stakeholders without direct authority. Must be able to communicate financial and operational insights in a way that resonates with non-financial stakeholders. Influence to drive cross-functional change by partnering with stakeholders across a wide internal network of globally distributed teams, including Finance & Accounting, Growth Enablement, Marketing, Human Resources, Recruiting, Compensation, Resource Management, IT and Legal to ensure optimal outcomes for the practice and ensure alignment with Enterprise strategic goals. Design processes and procedures that scale with the business' growth including opportunities to leverage AI Candidate Requirements: Bachelor's Degree is required; Finance, Accounting, or Economics degree preferred 5+ years of prior work experience in finance or accounting 5+ years of experience in the consulting industry or professional services Prior supervision and/or mentoring experience Advanced Excel skills Experience working in or with international teams and understanding of cultural nuances Experience using financial insights to drive strategic decision-making Flexibility to work in multiple time zones which may differ from standard working hours Workday and Adaptive experience, preferred Experience in a matrix organization, preferred Key Capabilities/Skills Building Partnerships: Excellent communication and interpersonal skills to effectively interact with various stakeholders, including senior management and cross-functional teams. Business Acumen: Advanced analytical skills and the ability to get into the details of interpreting financial data to identify trends and provide actionable insights while also seeing the big picture. Performance Focus: History of working with business units to drive financial performance, not just track it. Technical Knowledge: Proficient in tools such as Excel, Adaptive and PowerBI and capable of creating complex financial models that support business decisions. Influencing and Negotiating skills: Demonstrated examples of influencing others with clear, data-backed arguments and without direct authority. Planning & Organizing: Proven project management skills that demonstrate ability to organize, find solutions and follow through to successful conclusion. Strong time management skills and attention to detail Solid process improvement capabilities including measurement and documentation #LI-EA1 #LI-Remote The estimated base salary range for this job is $110,000-$150,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron's annual incentive compensation program, which reflects Huron's pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $132,000-$180,000. The job is also eligible to participate in Huron's benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future. Position Level Manager Country United States of America

Posted 1 week ago

Portfolio Operations Analyst, Carrier Operations-logo
Portfolio Operations Analyst, Carrier Operations
Sagesure Insurance ManagersChicago, IL
Overview: If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we're hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Portfolio Operations Analyst, Carrier Operations. This position requires someone that is highly motivated and eager to leverage their strong analytical and technical skills in the review of portfolio production, loss performance and overall profitability for each of SageSure's carrier partners. The Carrier Operations team sits within the Office of the CEO is one of the most agile at SageSure. We work very closely with Senior and Executive Leadership to support the management of our carrier portfolios as well as other critical projects. This role offers the opportunity to make a meaningful impact on SageSure and help drive it's continued growth. What you'd be doing: Perform robust analysis on each carrier portfolio to understand the main drivers impacting overall carrier profitability Forecast future performance based on latest rate and underwriting plans as well as external market factors Prepare executive summaries of all SageSure's carrier portfolios describing carrier health, future production plans, and potential optimization opportunities for senior executives Translate portfolio strategy requirements to technical requirements to support accurate production of Carrier Premium and Exposure Projections Develop an intimate familiarity with the products of our partners to understand the impact of product changes on Carrier Portfolios Tracking and communicating relevant portfolio events Maintain the library of portfolio documentation (formal agreements and communications with carriers and process documents) Coordinate the development of additional management reporting to assist in understanding of portfolio health Assist in the production of financial models, recurring analysis, and required due diligence for key strategic initiatives Perform ad hoc analysis for executive leadership and other key stakeholders across the organization Aid in the production of presentation materials used for board meetings, carrier operating reviews, and potential investor meetings on an as-needed basis We're looking for someone who has: Bachelor's degree in Finance, Accounting, Statistics, Actuarial Science, etc. 2+ years of professional experience, preferably in insurance/reinsurance, consulting or finance Strong Excel and PowerPoint skills Proficiency in SQL Ability to effectively articulate business requirements to a technical audience Solid understanding of P&C insurance concepts Ability to thrive in a dynamic, fast-paced environment Demonstrated analytical problem-solving skills Strong written and verbal communication skills Highly preferred candidates also have: Associate in Reinsurance (ARe) or other insurance-focused professional certificates/designations. Have completed one or more actuarial exams Proficiency using Alteryx, Domo, PowerBI, or other data visualization tools Proficiency with Python, VBA, etc. About SageSure: Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders. SageSure has more than 1000 employees working remotely or in-office across nine offices: Cheshire, Connecticut; Chicago, Illinois; Cincinnati, Ohio; Houston, Texas; Jersey City, New Jersey; Mountain View, California; Marlton, New Jersey; Tallahassee, Florida; and Seattle, Washington. SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more. SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work. Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.

Posted 30+ days ago

Consumer Lending Operations Manager- Operations Group-logo
Consumer Lending Operations Manager- Operations Group
Huntington Bancshares IncCovington, KY
Description Summary: The Consumer Lending Operations Manager-Operations Group is responsible for the management of all operations activities for a specified industry grouping or major geographic region. They manage through supervisors and/or subordinate managers. Duties and Responsibilities: Establishes long- and short-term strategic plans for the group/region that are in support of corporate goals and objectives. Implements new policies and procedures to make the group/region more efficient and in compliance with corporate and regulatory requirements. Provides directions in the establishment of new policies, procedures and technology. Prepares, monitors, controls and reports on the group/region's fiscal and production performance. Lead the development and implementation of Consumer Lending technology updates, including comprehensive testing plans, and cross-functional collaboration with stakeholders. Performs other duties as assigned. Basic Qualifications: Bachelor's degree or equivalent work experience 10+ years' experience in a financial services leadership position. Preferred Qualifications: Experience in operations. Experience in managing teams, processes and programs Proven ability to lead continuous improvement efforts to maximize efficiencies and identify/correct process deficiencies Excellent project management skills -- Must be organized, detail oriented and able to work well under deadlines Proven leadership and mentoring capabilities - Help promote a culture that encourages top performance and high morale Ability to form strong relationships with internal and external partners Ability to thrive in a collaborative, team -oriented environment Problem solving skills/ability to handle complex issues Ability to multi-task and meet tight deadlines Excellent verbal and written communication skills -- Must be able to effectively communicate issues and concerns to various levels within Huntington including executive management Experience managing a budget Strong PC skills and internet skills Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Posted 3 days ago

Manager, Cash Operations, Investment Operations-logo
Manager, Cash Operations, Investment Operations
Oaktree Capital Management, L.P.Los Angeles, California
Our Company Oaktree is a leader among global investment managers specializing in alternative investments, with $205 billion in assets under management as of December 31, 2024. The firm emphasizes an opportunistic, value-oriented, and risk-controlled approach to investments in credit, private equity, real assets, and listed equities. The firm has over 1200 employees and offices in 23 cities worldwide. We are committed to cultivating an environment that is collaborative, curious, inclusive and honors diversity of thought. Providing training and career development opportunities and emphasizing strong support for our local communities through philanthropic initiatives are essential to our culture. For additional information please visit our website at www.oaktreecapital.com Responsibilities The Manager position is a high-visibility, high-impact role within the Cash Operations team at Oaktree. This role will be responsible for forecasting cash balances, managing cash movements to cover funding needs such as deal funding and expenses, staging FX trades, managing the cash reconciliation process, and driving daily cash management decisions. This position will work closely with Investment teams, Deal Operations, Fund Treasury, Trade Support, Fund Accounting, Custodian Banks, and the Corporate group to ensure cash movements are executed timely and accurately. Importantly, the incumbent will participate in initiatives to develop both short-term tactical and long-term strategic solutions to improve BAU processes and identify and evaluate technology-based solutions. This role will be responsible for assisting the Vice President in driving cross-functional initiatives and working with the technology team to design, write specifications, test, build, and deliver new functionality as applicable. Responsibilities include: • Forecasting available cash balances • Monitoring for and preventing account overdrafts (in various currencies) • Working with Investments teams to ensure cash availability for upcoming purchases, redemptions, etc. • Staging FX orders to raise cash and to hedge currency risk • Identifying and implementing VBA/SQL-based short-term tactical solutions • Establishing service level agreements (SLAs) with internal teams to ensure high success rates • Establishing key performance indicators (KPIs) to measure and continually improve processes • Identifying, measuring, and mitigating process risk • Addressing daily issues, understanding root causes, and implementing process improvements • Building effective working relationships with internal stakeholders • Participating in initiatives to establish and continuously improve automation and efficiency • Writing specifications for technology enhancements • Writing effective procedures and training others when necessary • Processing cash movements through complex legal entity structures • Performing various other tasks and projects as necessary Qualifications • 5-7 years relevant operations experience at an asset management firm, investment bank, or other related financial services company; specific expertise and knowledge of cash management and foreign exchange • Experience in leading technology implementation and/or projects • Familiarity working with large data sets and ability to understand, synthesize and explain findings • Must be able to critically think and independently solve issues and participate in projects for improved efficiency and automation • Strong verbal and written communication skills with ability to communicate in clear and concise manner • Strong quantitative and analytical skills • Expert in Excel formulas and logic • Expert in SQL and VBA • Understanding of complex fund and deal structures a plus • Strong attention to detail • Understanding of Custodian Bank a plus • Knowledge of Jira a plus • Knowledge of SharePoint a plus • Knowledge of PowerBI a plus • Knowledge of Advent Geneva & Global World Investor a plus • Knowledge of Allvue Everest a plus • Knowledge of Power Apps or Power Automate a plus Personal Attributes • Collaborative, team-oriented individual with strong sense of integrity and professionalism • Must have outstanding initiative and be a self-starter • Demonstrate non-linear thinking and have excellent written, verbal, and interpersonal communication skills • Able to work under tight deadlines and high pressure • Ability to prioritize and manage multiple competing tasks Education Bachelor’s degree required. Base Salary Range $105,000 - $125,000 In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives, a comprehensive benefits package and a flexible work arrangement. The base salary offered will be commensurate with experience and/or qualifications, industry knowledge and expertise, as well as prior training and education. Equal Opportunity Employment Policy Oaktree is committed to diversity and to equal opportunity employment. Oaktree does not make employment decisions on the basis of race, creed, color, ethnicity, national origin, citizenship, religion, sex, sexual orientation, gender identity, gender expression, age, past or present physical or mental disability, HIV status, medical condition as defined by state law (genetic characteristics or cancer), pregnancy, childbirth and related medical conditions, veteran status, military service, marital status, familial status, genetic information, domestic violence victim status or any other classification protected by applicable federal, state and local laws and ordinances. This policy applies to hiring, placement, internal promotions, training, opportunities for advancement, recruitment advertising, transfers, demotions, layoffs, terminations, recruitment advertising, rates of pay and other forms of compensation and all other terms, conditions and privileges of employment. This policy applies to all Oaktree applicants, employees, clients, and contractors. Staff members wishing to report violations or suspected violations of this policy should contact the head of their department or Human Resources. For positions based in Los Angeles For those applying for a position in the city of Los Angeles, the firm will consider for employment qualified applicants with a criminal history in a manner consistent with applicable federal, state and local law.

Posted today

Sr. Mgr, Inspection Readiness, Business Operations, Clinical Operations (Remote Or Office)-logo
Sr. Mgr, Inspection Readiness, Business Operations, Clinical Operations (Remote Or Office)
Arcus Biosciences, Inc.Hayward, CA
The Senior Manager, Inspection Readiness, Business Operations, Clinical Operations will be responsible for developing and implementing a robust, proactive inspection readiness program for the Clinical Operations function that ensures compliance with global regulatory requirements and Good Clinical Practice (GCP). This individual will work cross-functionally on Clinical Operations initiatives that enhance inspection readiness, quality management, training, and continuous improvement across clinical trials. In addition, this role will support operational excellence initiatives, audit/inspection support, and the overall culture of compliance and quality within the Clinical Operations function. This position may be remote or hybrid for Bay Area candidates, depending on experience, and reports to the Head of Business Operations and Enablement, Clinical Operations. Responsibilities: Develop, implement, and manage comprehensive inspection readiness strategies and frameworks across clinical trials for the Clinical Operations function. Lead and coordinate cross-functional inspection readiness activities including storyboarding, mock interviews, room logistics, and trial team preparation. Serve as primary operational functional contact and SME during sponsor or regulatory inspections, support trial management staff in real-time during inspections. Develop, track, and report inspection readiness KPIs, gap assessments, and progress reports to leadership and stakeholders. Maintain a state of constant inspection readiness across all trials, leveraging historical audit findings, QMS inputs, and risk-based approaches. Develop and deliver targeted GCP and inspection readiness training across clinical operations. Collaborate with the inspection readiness team to update materials and deliver role-specific guidance related to inspections. Serve as advisor and SME for investigations, quality events, and CAPA owners within QA/QE/CAPA processes for the operations team. Identify trends and gaps; lead the implementation of preventative measures and quality improvements in Clinical Operations. Identify, provide recommendations, develop, and lead operational excellence initiatives within the Clinical Operations Organization, including the creation and delivery of tools, processes, templates, training, and guidance to drive efficiency, compliance, and best practices, while ensuring quality is integrated into all processes. Lead development of the Clinical Operations Organization's standard operating procedures (SOP), work instructions (WI), other clinical quality documents, and partner with subject-matter experts to modify and improve existing quality documents when required. Identify, develop, and implement onboarding and training/training-related needs from new processes, process improvements within the Clinical Operations Organization. Deliver training to Clinical Operations Organization. Deliver lessons-learned sessions and best practice forums with study execution teams. Mentor junior team members on quality mindset, inspection preparedness, and clinical compliance practices. Qualifications: Bachelor's degree, preferably in a scientific field. Minimum 8+ years of related industry experience at a Sponsor or CRO plus 4+ years of trial management experience, preferably in oncology. Filing experience a must. Demonstrates core understanding of clinical trial related terminology and clinical trial activities. Thorough understanding of ICH GCP guidelines. Proficient in developing and writing SOPs. Understanding of clinical trial processes and experience in driving execution. Ability to handle multiple projects at a time and have a strong attention to detail while understanding the higher-level strategy. Excellent interpersonal communication and negotiation skills. Strong communication skills both verbal and written are required (including presentation of materials to internal teams and external partners). Self-motivated, assertive, and able to work independently or as part of a team. Demonstrates problem solving and decision- making skills. Excellent Microsoft skills and experience using clinical trial management web-based systems (i.e. EDC, IRT, CTMS, eTMF, etc.). Ability and willingness to travel 10-20% (domestic and international). This role can be based at our Hayward or Brisbane, CA location (preferred) or can be remote based. The anticipated salary range for fully qualified candidates applying for this position is $165,000 - $200,000 USD annually. This salary range is an estimate of what we reasonably expect to pay for this posted position. The actual salary may vary based on various factors including, without limitation, individual education, experience, tenure, skills and abilities, internal equity and alignment with market data. In addition to a competitive market-based salary, Arcus offers the opportunity to participate in stock programs, a performance-based bonus, and a comprehensive benefits package. Additional information about our total rewards program can be found here: https://arcusbio.com/careers . EOE Arcus Biosciences is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arcus is committed to the principle of equal employment opportunity for all employees and does not discriminate based on race, religion, color, sex, gender identify, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other legally protected status. EOE/AA/Vets Physical Requirements Office Setting Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, mouse, or calculator, and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds. #LI-EW1 #LI-Remote

Posted 1 week ago

Operations Strategy Lead- Platform Operations-logo
Operations Strategy Lead- Platform Operations
RobinhoodLake Mary, FL
Join a leading fintech company that's democratizing finance for all. Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in. With growth as the top priority... The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you're invigorated by our mission, values, and drive to change the world - we'd love to have you apply. Join a leading fintech company that's democratizing finance for all. Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in. With growth as the top priority... The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you're invigorated by our mission, values, and drive to change the world - we'd love to have you apply. About the team + role Robinhood's Platforms Operations team supports all International and Domestic Lines of business by providing back office services for Account Opening/Maintenance, Asset Movements, and Transitional services (Estate, POA, Divorces). As Strategy Lead, you will support the CX team in the following areas including but not limited to product launch operations readiness, continuous review of the team's effectiveness and efficiency, and leading through any change management The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations. What you'll do Lead and coordinate transformational change across operational process lifecycle, policies, and procedures-ensuring improvements are both efficient and effective throughout implementation. Act as a strategic liaison between Operations and cross-functional partners in Product and Engineering. Serve as the primary point of contact for functionally aligned initiatives, ensuring operational procedures are accurately represented in product and process decisions. Support both the launch of new features/products and deliver feedback to enhance existing systems. Own launch readiness documentation, including the creation and delivery of the launch readiness checklist for all new initiatives. Facilitate post-mortems to gather stakeholder feedback and document developments for continuous improvement. Build strong relationships with internal stakeholders, developing trust and gathering insights on operational pain points. Translate feedback into actionable input for product teams, creating a valuable feedback loop to drive improvements. Partner with CX strategy lead leadership and various business partners to prioritize needed process enhancements that will improve overall operational efficiency and decrease negative customer impact Responsible for decision-making of operational readiness for future product launches within functional area Track all operational tooling and product needs and working with product and engineering partners to prioritize, develop intercept to proactively to fill gaps, and then further investigate to reduce future gaps in real time to mitigate inefficiencies and customer friction Partner with Knowledge Management and Quality Assurance to update all changes on the progress for all process-related updates (i.e. Standard Operating Procedures) and ad-hoc needs for each function Investing in CX leader product knowledge and understanding to accelerate technical coaching with agents, thus driving high-quality educational conversations with customers in their respective function(s) Gather, prioritize and take action on vendor performance through feedback loops and tooling requirements Designated decision maker for process updates in surge/outage scenarios What you bring 4+ years of working in project management, program management, operations, or other similar roles Demonstrable experience executing in the details and continuously improving processes Excellent customer service, written and verbal communication skills with a passion enhance the customer experience Ability to quickly build relationships and develop cross-functional connections with partners outside of Platform Ops Exceptional organizational and time management skills to drive accountability and progress with high attention to detail Capacity to drive and manage multiple projects to completion simultaneously while being an advocate for the agent and customer experience Able to exercise independent thought and judgment, adapt to new tasks, prioritize efforts in a multi-faceted environment and navigate ambiguity of deliverables Operational resiliency and adaptability, consistently adjusting to needs of the business on a daily, weekly, monthly basis Proficiency in database analysis and leveraging data to influence business partners decisions Schedule flexibility as we evolve to meet the growing demands of our customers (working across multiple time zones) Bonus Points: Past experience in Brokerage Operations Active FINRA licenses and supervision licenses (i.e. 7, 63, 9/10, 24) Technologically savvy, ability to navigate multiple systems and reporting to find solutions using data and existing product boards What we offer Market competitive and pay equity-focused compensation structure 100% paid health insurance for employees with 90% coverage for dependents Annual lifestyle wallet for personal wellness, learning and development, and more! Lifetime maximum benefit for family forming and fertility benefits Dedicated mental health support for employees and eligible dependents Generous time away including company holidays, paid time off, sick time, parental leave, and more! Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits Click here to learn more about Robinhood's Benefits. We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission-we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes. Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Please review the specific Robinhood Privacy Policy applicable to the country where you are applying. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan and Robinhood's equity plan. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $100,000-$118,000 USD Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $88,000-$104,000 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $78,000-$92,000 USD Click here to learn more about available Benefits, which vary by region and Robinhood entity. We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission-we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes. Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Please review the specific Robinhood Privacy Policy applicable to the country where you are applying.

Posted 4 days ago

Operations Consulting - Operations Strategy, Manager-logo
Operations Consulting - Operations Strategy, Manager
PwCBoston, MA
Industry/Sector Not Applicable Specialism Operations Strategy Management Level Manager Job Description & Summary At PwC, our people in strategy consulting focus on providing strategic guidance and insights to organisations. They analyse market trends, assess business performance, and develop recommendations to help clients achieve their goals. These individuals work closely with clients to identify opportunities for growth, optimise operations, and enhance overall business performance. In operations strategy at PwC, you will specialise in developing and implementing strategic plans to optimise operational efficiency and drive business growth. You will analyse data, identify opportunities for improvement, and collaborate with cross-functional teams to enhance processes and achieve organisational objectives. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Analyse and identify the linkages and interactions between the component parts of an entire system. Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. Develop skills outside your comfort zone, and encourage others to do the same. Effectively mentor others. Use the review of work as an opportunity to deepen the expertise of team members. Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. As part of the Operations Strategy team you help companies to identify, clarify and resolve complex issues critical to their strategic and operating success. As a Manager you lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are responsible for managing the planning, organizing and delivery of operations tasks and projects, overseeing independent analyzes and establishing the quality of client deliverables. Responsibilities Identify and resolve complex strategic and operational issues Lead teams and manage client accounts Focus on strategic planning and mentoring junior staff Oversee planning, organizing, and delivery of operations tasks Conduct independent analyzes and verify quality of client deliverables Drive premium-quality results through successful project management Foster team development and coaching Identify opportunities for operational improvements What You Must Have Bachelor's Degree 5 years of experience What Sets You Apart Master's Degree preferred Demonstrating broad knowledge within one or more of the following areas: operations strategy, supply chain strategy/ management, supply chain diagnostics, manufacturing strategy, network optimization, logistics/distribution, S&OP/ planning, Operations/ Supply Chain performance improvement, inventory management, complexity management, and/or sourcing Demonstrating broad knowledge of industry and market trends and industry-leading practices in order to develop insights and provide recommendations Building productive and collaborative relationships with team members and proactively providing and seeking guidance, clarification and feedback Managing a team to a successful project conclusion through the problem-solving of complex operations issues Managing the planning, organizing and delivery of operations tasks and projects, overseeing independent analyzes and establishing the quality of client deliverables Leading the development and improvement of various frameworks and methodologies within operations Identifying and addressing client needs: building, maintaining, and utilizing networks of client relationships Communicating effectively in an organized and knowledgeable manner in written and verbal formats Travel Requirements Up to 80% Job Posting End Date Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. The salary range for this position is: $100,000 - $232,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Posted 3 weeks ago

Senior Operations Manager, Fortress Operations-logo
Senior Operations Manager, Fortress Operations
AugmedixMountain View, CA
Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care. Our innovative suite of software and hardware - augmented by advanced LLM AI, RTLS, and healthcare workflow automations - boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more. Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we're only just getting started: Healthcare's watershed moment for AI-powered transformation is here - so join us in creating the technology to power healthcare! About the Role As a Senior Operations Manager at Commure + Athelas, you will play a pivotal role in our Operations team focusing on Revenue-Cycle Management, by working across the whole organization (Product, Eng, Operations, Sales, Account Management) to define critical business processes. You will have end-to-end ownership - ensuring efficient execution for clients and driving business metrics. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility. This full-time position requires working 5 days a week in our Mountain View, CA office. What You'll Do Ensure the efficient and timely execution of all essential aspects of internal operations projects, from project initiation to launch. Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams. Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency. Breakdown complex, challenging business problems Own execution and outcomes Drive operational metrics (process throughput, defect rate, etc.) Understand the business in-and-out to be proactive about solving emerging problems What You Have 3-5 years experience in consulting, investment banking, or in operations at a fast-paced SaaS tech company Experience with data analysis and developing data-driven solutions to new challenges Deep experience in data analysis (SQL and excel strongly preferred). Basic open-resource SQL assessment will be part of the interview process. Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success. Ability to oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics. Experience working cross-functionally with sales, operations, and engineering teams to address internal needs and support company objectives. Proficiency in documenting and developing best practices to enable incremental improvement and optimization for Internal Ops processes. Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers. Proficient in Retool, Gsuite is a plus Experience in the RCM (Revenue Cycle Management) space is a bonus Why you'll love working at Commure + Athelas: Highly Driven Team: We work hard and fast for exceptional results, knowing we're doing mission-driven work to transform the country's largest sector. Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil. Incredible Growth: Prior to our merger, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We've achieved Series D funding, have an industry-leading runway, and continue to scale rapidly. Competitive Benefits: Flexible PTO (pending specific geographical locations) , medical, dental, vision, maternity and paternity leave. Note that benefits are subject to change and may vary based on jurisdiction. Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization's information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.

Posted 2 weeks ago

Performance Operations (Trade Floor Operations)-logo
Performance Operations (Trade Floor Operations)
PIMCONewport Beach, CA
PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients' capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world's largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk-adjusted returns. Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients. Position Overview We are seeking a highly skilled and detail-oriented Performance Operations specialist to oversee daily performance across mutual funds, hedge funds, and institutional accounts. In this pivotal role, you will partner directly with portfolio managers to review account performance, ensuring alignment with investment strategies and objectives. The ideal candidate will investigate and resolve performance inquiries from internal stakeholders while developing and deploying tools to proactively identify anomalies. This role also involves collaboration with internal technology teams and outsourced service providers to enhance technological capabilities. Key Responsibilities Partner with Portfolio Managers: Collaborate closely with portfolio managers to review and analyze account performance, providing insights that drive investment decisions Build Monitoring Tools: Develop and implement tools to monitor and validate portfolio investment results, including attribution and benchmark analysis Performance Reporting: Create and maintain comprehensive performance reports and analytical tools using Python and SQL System Enhancements: Work with investment teams and technology to enhance systems related to performance attribution and reporting Data Analysis: Analyze performance data to identify trends, opportunities for improvement, and potential risks Problem Resolution: Identify potential issues and take corrective actions as needed to ensure optimal performance outcomes Process Improvement: Recommend and implement initiatives to streamline and automate workflows or processes for greater efficiency Documentation: Document firm processes, performance calculations, and methodologies to ensure clarity and compliance Position Requirements Technical Proficiency: Proficient in Relational Database Management Systems (RDBMS) and SQL, with a proven ability to write complex SQL queries, proficient in programming (Python) and comfortable with performance measurement methodologies and risk measures Educational Background: Bachelor's Degree in Financial Engineering, Finance, Accounting, Economics, Statistics, Mathematics, Computer Science, or a related field; a Master's degree or progress towards CFA/FRM is preferred Experience: Minimum of 5 years of experience in performance management/operations, risk management, or transaction lifecycle exposure in alternative accounts from a large investment firm Investment Knowledge: Strong understanding of equity, fixed income, and alternative investment strategies Analytical Skills: Experience in calculating, validating, and interpreting portfolio investment results, including attribution and benchmark analysis Organizational Skills: Self-directed with strong organizational skills and the ability to manage multiple deadlines effectively Interpersonal Skills: Excellent interpersonal and communication skills, with a collaborative approach to working across diverse teams Ethical Standards: High ethical standards, integrity, and a commitment to continuous learning and professional development PIMCO follows a total compensation approach when rewarding employees which includes a base salary and a discretionary bonus. Base salary is the fixed component of compensation that is determined by core job responsibilities, relevant experience, internal level, and market factors. The discretionary bonus is used to award performance and therefore is determined by company, business, team, and individual performance. Salary Range: $ 137,500.00 - $ 195,000.00 Equal Employment Opportunity and Affirmative Action Statement PIMCO recruits and hires qualified candidates without regard to race, national origin, ancestry, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender (including gender identity and expression), age, military or veteran status, disability (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other basis such as medical condition, or marital status under applicable laws. Applicants with Disabilities PIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures. If you have any difficulty using our online system due to a disability and you would like to request an accommodation, you may contact us at 949-720-7744 and leave a message. This is a dedicated line designed exclusively to assist job seekers with disabilities to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.

Posted 30+ days ago

Operations Manager, Fortress Operations-logo
Operations Manager, Fortress Operations
AugmedixMountain View, CA
Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care. Our innovative suite of software and hardware - augmented by advanced LLM AI, RTLS, and healthcare workflow automations - boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more. Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we're only just getting started: Healthcare's watershed moment for AI-powered transformation is here - so join us in creating the technology to power healthcare! About the Role As an Operations Manager at Commure + Athelas, you will play a pivotal role in our Operations team focusing on Revenue-Cycle Management, by working across the whole organization (Product, Eng, Operations, Sales, Account Management) to define critical business processes. You will have end-to-end ownership - ensuring efficient execution for clients and driving business metrics. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility. This full-time position requires working 5 days a week in our Mountain View, CA office. What You'll Do Ensure the efficient and timely execution of all essential aspects of internal operations projects, from project initiation to launch. Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams. Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency. Breakdown complex, challenging business problems Own execution and outcomes Drive operational metrics (process throughput, defect rate, etc.) Understand the business in-and-out to be proactive about solving emerging problems What You Have 3-5 years experience in consulting, investment banking, or in operations at a fast-paced SaaS tech company Experience with data analysis and developing data-driven solutions to new challenges Deep experience in data analysis (SQL and excel strongly preferred). Basic open-resource SQL assessment will be part of the interview process. Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success. Ability to oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics. Experience working cross-functionally with sales, operations, and engineering teams to address internal needs and support company objectives. Proficiency in documenting and developing best practices to enable incremental improvement and optimization for Internal Ops processes. Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers. Proficient in Retool, Gsuite is a plus Experience in the RCM (Revenue Cycle Management) space is a bonus Why you'll love working at Commure + Athelas: Highly Driven Team: We work hard and fast for exceptional results, knowing we're doing mission-driven work to transform the country's largest sector. Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil. Incredible Growth: Prior to our merger, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We've achieved Series D funding, have an industry-leading runway, and continue to scale rapidly. Competitive Benefits: Flexible PTO (pending specific geographical locations) , medical, dental, vision, maternity and paternity leave. Note that benefits are subject to change and may vary based on jurisdiction. Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization's information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.

Posted 1 week ago

Core Operations Manager - Investment Operations-logo
Core Operations Manager - Investment Operations
The Capital Group Companies IncIrvine, CA
"I can succeed as a Core Operations Manager at Capital Group." Core Operations teams fulfill middle and back-office capabilities supporting the investment process, distribution efforts, and long- term growth strategies of the Capital Group. Our teams focus on activities such as daily valuation of securities, trade operations, corporate actions, collateral management, reference data management, accounting, financial reporting, and determining the net asset value for the investment portfolios available to our global clients. The department's strong accounting and operations capabilities, along with the agility to build new capabilities, enable superior investment outcomes and service for our clients. As a Core Operations Manager, you'll lead a team of up to 10 professionals within one of the department's functional teams. You'll help define strategic direction and lead cross functional initiatives with a focus on continuous improvement and future needs across the dimensions of people, process, and technology. You will develop strong relationships with internal and external partners, a deep understanding of industry products, practices and services and use this knowledge to continually enhance the level of service to clients while bringing increased scale and simplification to our operations. "I am the person Capital Group is looking for." You have 5+ yrs of relevant investment management operations experience. You have a master's or bachelor's degree in finance, accounting, business, economics or related field. You're a people leader with 2+ yrs of experience where you've either directly or indirectly managed a range of experience levels, capabilities, and working styles. You have strong collaboration skills working within and across teams and stakeholder groups often in senior roles to assess and resolve moderate to complex issues. You have a proven track record of building and leading high performing teams, in accounting, operations, or a related field. You have the confidence and courage to add value. You engage and inspire others to achieve meaningful results. You are a skilled communicator. You place a high value on being authentic, respectful and engaging. You take the time to create and maintain meaningful relationships. You're a generous collaborator. You've fine-tuned your communication style to influence a variety of personalities. When developing a vision, you consider long term impacts and make a personal commitment to exploring diverse perspectives and dissenting viewpoints. You stay up to date on industry trends and best practices. Southern California Base Salary Range: $136,858-$218,973 In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital's annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings. You can learn more about our compensation and benefits here. Temporary positions in Canada and the United States are excluded from the above mentioned compensation and benefit plans. We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.

Posted 2 weeks ago

Operations Manager - Hospitality Valet Operations (On-Site)-logo
Operations Manager - Hospitality Valet Operations (On-Site)
Metropolis Technologies, Inc.Arlington, VA
The Company Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time. The Role The Operations Manager is a managerial position that supports the operations in an assigned location or locations. This role is responsible for the direct supervision of at least two full-time employees or the equivalent and is responsible for the operations of one or more locations. The Operations Manager ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Premier standards. Responsibilities Manage a team of hourly employees Schedule shifts and verify time and attendance tracking Plan, organize and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metropolis standards Interview, hire and develop team members Ensure team members complete all necessary training Create, implement, and manage forecasting, planning, and budgeting process for assigned location(s) Control spending and keep expenses within approved budget Maintain maintenance control documents while meeting maintenance goals Promote safe work practices by conducting safety audits and coaching individual staff members Work closely with the client to define performance measurements and execution Ensure all client operational documentation is compete and recorded for client and Premier records Ensure Premier's standards of Customer Service are met Greet customers and clients in a courteous manner Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquires Observe and coach team members to meet customer service standards Implement company initiatives and processes Conduct performance evaluations that are timely and constructive Perform specific operational responsibilities as required based on the needs of the assigned location Perform other duties as assigned Qualifications High School Diploma or GED required; some college preferred Prior business experience preferred Scheduling and payroll knowledge a plus Ability to plan and manage time for multiple tasks to meet established deadlines Strong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate information Able to detect safety concerns and adjust accordingly Must be able to communicate effectively in both written and verbal form Must maintain confidentiality of all work-related information Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines Join us in making a difference as we build our future. Metropolis is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. Metropolis prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Posted 1 week ago

Technical Operations Manager, Infrastructure Operations-logo
Technical Operations Manager, Infrastructure Operations
AugmedixMountain View, CA
Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care. Our innovative suite of software and hardware - augmented by advanced LLM AI, RTLS, and healthcare workflow automations - boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more. Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we're only just getting started: Healthcare's watershed moment for AI-powered transformation is here - so join us in creating the technology to power healthcare! This full-time position requires working 5 days a week in our Mountain View, CA office. What You'll Do Build out scalable infrastructure to improve operational efficiencies and directly impact top line revenue and bottom line profitability Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency in a hyper growth environment Solve complex, ambiguous business problems and drive and own operational metrics (productivity, quality, scalability) Be responsible for owning key operational metrics, productivity is based off pushing metrics forward not time Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, and Account Management teams What You Have 3+ years experience in software or data engineering, consulting, investment banking, or in operations at a fast-paced SaaS tech company B. S. or M.S. in a quantitative field, such as Statistics, Applied Mathematics, Engineering, or Computer Science from a top 20 university Fluent in Python, experience with API & Web Scraping Experience driving results as an IC and working with technical teams to drive scalable architecture Ability to drive the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics. Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success. Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers. Entrepreneurial self-starter. Thrive in a fast paced environment and independently capable of seeking information, corralling resources, and delivering results without waiting for direction Why you'll love working at Commure + Athelas: Highly Driven Team: We work hard and fast for exceptional results, knowing we're doing mission-driven work to transform the country's largest sector. Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil. Incredible Growth: Prior to our merger, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We've achieved Series D funding, have an industry-leading runway, and continue to scale rapidly. Competitive Benefits: Flexible PTO (pending specific geographical locations) , medical, dental, vision, maternity and paternity leave. Note that benefits are subject to change and may vary based on jurisdiction. Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization's information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.

Posted 2 weeks ago

Commercial Operations Analyst- Sales Operations-logo
Commercial Operations Analyst- Sales Operations
AxonSeattle, WA
Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact Axon is seeking a Commercial Operations Analyst to support our Sales, Finance, and Customer Success teams, as well as our customers. You will fulfill the mission-critical function of executing post-contract amendments to support our customer's post-sales experience. In this role, you will be responsible for gaining a deep understanding of our customer's contractual arrangements, purchasing history, and determining the best course of action to drive the desired. You will primarily work in Salesforce CPQ while heavily leveraging Excel, Sigma Computing reporting, Microsoft Dynamics 365 ERP, and other tools to ensure a high level of accuracy, and comprehensive results. You will present amendment solutions to internal stakeholders and our customers that are in accordance with ASC 606 and all company policies. In this position, you will develop a detailed understanding of Axon's Quote-to-Cash process by building amendment quotes that ensure accurate fulfillment and invoicing of contracts to deliver a world class customer experience. At the same time, you will be developing best practices to efficiently execute post-sale contract changes. This position reports to the Commercial Operations Manager. In addition to working daily with our Customer Success and Sales teams, you will partner with our Commercial Controllership, Accounts Receivable, and Ordering teams. What You'll Do Location: Hybrid from Scottsdale, Boston, Seattle, Atlanta, Denver, San Francisco, Sterling, VA or Washington D.C. Reports to: Commercial Operations Manager Become a Subject Matter Expert in a diverse array of innovative products and develop an extensive understanding of Axon products and bundles Research customer contracts, reconcile customer invoicing activity, and provide detailed explanations to internal stakeholders with the objective of resolving customer queries and potential contract disputes Own the end-to-end contract adjustment process from customer outreach to final resolution, working cross-functionally to identify the appropriate resolution, and providing guidance to customer-facing teams on how to articulate the nature and impact of any contract modifications to the customer Lead calls with customers to understand their requests and propose solutions based upon you expert understand of Axon's systems, revenue requirements, and what the customer needs Ensure that post-contract invoicing and fulfillment events are properly reflected in Axon's internal systems to ensure prospective changes are captured accurately across the term of the contract Work closely with our business partners across Commercial Controllership, Order Processing, and Accounts Receivable to ensure data is processed in our systems timely and accurately Other projects and ad hoc responsibilities that may arise What You Bring Bachelor's Degree or equivalent experience 3-5 years experience in sales operations, quoting, pricing, or commercial finance role. Ability to research and organize financial data in a simple format, that can be easily explained Finance oriented professional with an excellent attention to detail Salesforce.com CRM platform experience (CPQ preferred) Demonstrated experience in Microsoft Excel, including Pivot tables, vlookups, sum-ifs, and data formatting Clear and concise written & verbal communication Time & deadline management Strong analytical skills Teamwork & collaboration-oriented Able to take initiative, ownership, and be proactive in their daily work Comfortable with conflict resolution & persuasion Should have a service mentality Able to work in a fast-paced environment Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 57,450 in the lowest geographic market and USD 91,920 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits. Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Posted 4 weeks ago

Strategy & Operations Principal, Partner Operations-logo
Strategy & Operations Principal, Partner Operations
Via TransportationHouston, TX
Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals. As Strategy & Operations Principal/General Manager, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it! What You'll Do: Manage the on-site daily operations of Via's service on behalf of our partner Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team Manage and mentor the on-site team of dispatchers and shift managers Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations Liaise closely with Via senior management and Via's external partners Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment. Who You Are: Experienced operations manager, with a minimum of 6 years of experience and hold a Bachelor's degree You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility You are a savvy and tactful communicator: you intuitively find the right tone in every situation You desire to foster a culture deeply committed to providing a world class customer service experience You are a detail-oriented executor: you're obsessively action-oriented, and thrive while operating autonomously You are an experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams You are flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly You have a proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work with You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility You are a problem solver; you don't accept the status quo and are always looking for creative solutions Compensation and Benefits: Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $145,000 - $170,000 per year We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. We're Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility - the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around. We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves. Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via. Ready to join the ride? Via is an equal opportunity employer.

Posted 30+ days ago

Keybank National Association logo
Operations Analyst (Loss Mitigation Operations Support Analyst)
Keybank National AssociationAlbany, NY

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Job Description

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

ABOUT THE JOB:

Responsible for coordinating and administering a preventative quality control program within the Loss Mitigation department. This role involves conducting quality testing for Mortgage and/or Consumer products, critiquing existing processes, and making suggestions for best practices. The position requires identifying gaps in workflows and developing solutions to address deficiencies. Additionally, the role includes analyzing the work of team members, identifying needs for correction and remediation, and providing individual/group coaching and process development. The position also supports the remediation efforts related to internal and external audits.

ESSENTIAL JOB FUNCTIONS:

  • Review and reperform the work of Loss Mitigation teammates to provide preventative controls over the work before it affects the Department, Bank or Consumer
  • Auditing of work performed by internal Loss Mitigation teammates and collect data for audit reviews
  • Manage daily reviews of process quality testing results and exception reporting for products ensuring timely remediation
  • Coordinate control plans and analyze quality testing/results and exception reporting to identify need for corrections to achieve expected results
  • Analyze quality results to determine trends, risks, and develop solutions for process enhancements
  • Review and analyze borrowers' financial documents, including financial statements, hardship letter, tax returns, bank statements, pay stubs, profit and loss statements, awards letters, and credit bureau reports to complete independent assessment of initial underwriter's review and provide recommendation that influences credit decisions
  • Operate as last line of defense for Loss Mitigation decisions, final modification and regulatory letters through independent assessment within RESPA required timelines
  • Utilize control reports to observe agents' actual state compared to schedule state compared to service
  • Complete daily reviews of high-risk regulatory driven letter/document level agreements and partners with agents/management to take action based on observations
  • Operate within strict regulatory and operational SLAs
  • Determine accuracy of borrower eligibility for Loss Mitigation workouts based upon proprietary, GSE, HUD, and MHA/HAMP criteria
  • Identify gaps in the processes/ workflows and develop solutions to address deficiencies
  • Maintain knowledge of compliance mandates, mortgage servicing policy and procedural updates and investor specific guidelines and related changes in the mortgage servicing industry
  • Operate as a mentor to Loss Mitigation Underwriting and Single Point of Contact teams through informal process coaching and continuous improvement development
  • Facilitate process innovation and/or special projects assigned by manager
  • Perform investigation and escalation for complex or high severity complaints and remediation items
  • Move process updates through a change control process to make sure all impacted parties are aware of updates, and changes needed to downstream processes are addressed as well
  • Apply a continuous improvement mindset, offering suggestions on process improvements, efficiency gains, and always thinking of how to better accomplish our tasks and goals
  • Assist in project management to ensure initiatives progress from idea to implementation
  • Conducts Single Point of Contact workflow/control report training and provides on-going advisory support to direct system users and management
  • Proven ability to comprehend and perform complex activities independently

MARGINAL OR PERIPHERAL FUNCTIONS:

Navigation in internal lending systems

REQUIRED QUALIFICATIONS:

  • Associate's degree or higher or equivalent experience
  • Experience in mortgage servicing, consumer products, or consumer experience
  • Ability to thrive in a dynamic business environment, demonstrating flexibility and commitment
  • Proven leadership and interpersonal skills
  • Exceptional organizational skills with the ability to manage multiple projects and priorities effectively in a fast-paced work environment
  • Strong time management and organizational abilities, with a fast-learning, self-motivated attitude and comfort in taking initiative and handling several priorities simultaneously
  • Excellent analytical skills, attention to detail, and ability to work within time constraints
  • Outstanding oral and written communication skills
  • Ability to interact effectively at all levels within the bank

PREFERRED QUALIFICATIONS:

  • Underwriting experience
  • Experience in Loss Mitigation Underwriting
  • Proficiency in analyzing title reports, credit reports, residential appraisals or broker price opinions, financial statements, and tax returns
  • Familiarity with investor guidelines (e.g., Fannie Mae, Freddie Mac)
  • Knowledge of RESPA regulations
  • Experience in default management
  • Previous experience in Quality Review
  • Ability to quickly acquire detailed knowledge of departmental policies, practices, and procedures
  • Background in operations or finance
  • Strong data analysis and spreadsheet skills
  • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
  • Working knowledge of regulatory and investor guidelines (e.g., FNMA, FHLMC, FHA) as they pertain to Loss Mitigation.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties. Selected candidate will work a minimum of two days (Tuesday and Wednesday) each week at the office location.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $46,000.00 to $65,000.00 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 07/05/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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