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Job Description
Sales Account Manager/Senior Sales Account Manager
Enabling a software-defined, electrified future.
Visteon is a technology company that develops and builds innovative digital cockpit and electrification products at the leading-edge of the mobility revolution. Founded in 2000, Visteon brings decades of automotive intelligence combined with Silicon Valley speed to apply global insights that help transform the software-defined vehicle of the future for many of the world's largest OEMs. The company employs 10,000 employees in 18 countries around the globe. To know more about us click here.
Mission of the Role: Visteon is seeking a Sales Account Manager who will be instrumental in driving revenue growth and deepening strategic partnerships with assigned OEM's. This role is accountable for delivering white glove service - a high-touch, precision-driven customer experience that anticipates needs, exceeds expectations, and builds lasting trust. The ideal candidate is a proactive relationship-builder, adept at translating customer demands into actionable solutions that align with Visteon's innovation-driven mission.
Key Objectives of the Role:
Client Relationship Management:
- Serve as the primary liaison and trusted advisor for key customer stakeholders.
- Deliver white glove customer support, responsive, detail-oriented, and anticipatory in nature.
- Ensure a premium customer experience by resolving issues swiftly and maintaining ongoing communication.
Sales and Revenue Growth:
- Drive revenue growth by identifying, pursuing, and closing new business opportunities.
- Partner closely with OEM's to understand future needs and develop tailored value propositions.
- Meet or exceed quarterly and annual sales targets through strategic account planning and execution.
Product and Service Delivery:
- Collaborate with cross-functional internal teams to guarantee seamless and timely delivery of products and services.
- Ensure that all deliverables meet or surpass customer quality and performance expectations.
- Monitor satisfaction metrics and proactively course-correct where necessary.
Key Performance Indicators (KPIs):
- Achievement of sales revenue and growth targets.
- Customer satisfaction scores.
- Number of new business opportunities identified and pursued.
- Timeliness and accuracy of product and service delivery.
Key Year One Deliverables:
- Establish strong, trust-based relationships with stakeholders - underpinned by white glove service standards.Deliver initial revenue objectives and secure early wins.
- Lead seamless product and service delivery that reflects expectations and brand values.
- Contribute to Visteon's ambition of being a top supplier at all of our customers.
Qualifications, Experiences, and Skills:
- Bachelor's degree in business, Marketing, or a related field.
- Minimum of 5 years of experience in sales or account management with deep knowledge of one or more automotive OEM's.
- Demonstrated ability to build executive-level client relationships and influence outcomes.
- Proven record of exceeding sales goals while delivering superior customer satisfaction
- The ideal candidate will have knowledge/experience with one or more Visteon product's including: Displays, BMS, HUD's, Digital Cockpit's, Infotainment or Audio equipment.
- Strong communication, negotiation, and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Proficiency in CRM software and Microsoft Office Suite.
Key Behaviors:
- Customer-focused: Delivers best-in-class, white glove service that reflects the prestige and complexity of OEM client needs.
- Results-oriented: Balances long-term account growth with near-term targets and tactical execution.
- Collaborative: Works across internal teams to bring customer-centric solutions to life and ensures seamless delivery of products and services.
- Problem-solving: Anticipates challenges and acts decisively to resolve them before they impact the customer.
- Adaptable: Thrives in a fast-paced, evolving environment and adjusts to changing client demands with poise.
Reporting Structure: This role is part of the regional Sales team in the U.S. and reports into the Sales Director.
Work Arrangement: hybrid in Van Buren/Troy and on-site at assigned customers.
Visteon Culture: If you thrive in a fast-paced, organizational culture that requires agility, adaptability, and a growth mindset from its employees to thrive and stay ahead of the curve Visteon is the place. We value high performance and a drive for results. Innovation, risk-taking, and continuous learning help us keep up with the ever-changing landscape of our industry and be Market leaders. At Visteon you can be more.
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