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Job Description
About the team:
The Enterprise Sales team is responsible for fostering and building relationships to build the company's bottom line. We are comprised of passionate, positive, self-motivated, goal-oriented individuals who work dynamically together focusing on the growth of the business and each other. As a team, we empower each other to meet the company goals and stay up-to-date with the latest sales trends and technology where we can actively incorporate them into our jobs.
Who we are looking for:
We're seeking a detail-oriented and proactive Sales Coordinator to join our Enterprise Division. The ideal candidate thrives in a fast-paced environment, has exceptional organizational skills, and is passionate about supporting their sales team. The Sales Coordinator should be comfortable collaborating across departments and excited to help drive the success of our enterprise clients. If you're a natural problem solver with a strong customer-centric mindset, we'd love to hear from you!
Still interested? Here's what the role looks like:
As a Sales Coordinator for Business Sales, you'll play a critical role in supporting the Account Managers with existing accounts. By facilitating clear communication and fostering customer relationships you will help to deliver seamless experiences for our business clients while keeping the team on track to meet its goals. Your other responsibilities will include:
- Maintaining and updating sales records, customer database, and other documentation.
- Acting as a point of contact for customers to address inquiries, resolve issues, and provide updates.
- Coordinating with customers regarding product availability, pricing, and order status.
- Managing renewal processes, service requests, and account reviews to ensure customer satisfaction.
- Assisting with basic order entry and ensuring timely delivery of service requests.
- Work closely with the Business team to assist in processing simple orders for Business Support, ensuring documents are accurate and complete.
- Tracking orders with Business Support to ensure services are delivered on time.
- Following up with clients on pending orders, quotes, and approvals.
- Liaising with internal teams like warehouse, finance, and business support to facilitate order completion and customer requests.
- Assisting Account Managers with Lead generation, prospect research, and sales presentations, bids, and solutions.
- Managing schedules and prioritizing tasks to ensure the team meets deadlines and targets.
- Providing administrative and organizational support to help sales team focus on client engagement and retention.
- Monitoring sales performance metrics and preparing account portfolio, service reviews or related reports to the sales team.
- Facilitating communication and collaboration to resolve issues and meet client needs.
- Assisting with the coordination of sales events or sales conferences.
- Addressing customer complaints or operational bottlenecks proactively.
- Suggesting improvements to sales processes to enhance efficiency and effectiveness.
- Prepare proposals to add new services for existing customers and working with existing customers to present new additional product offerings.
- Foster and build business relationships, monitor customer satisfaction and market trends to address new opportunities.
- Complete administrative responsibilities on time that include Sales requests, customer-related functions, and Sales Customer Relationship Management (CRM) tool, Sales Force. Ensure accurate and complete information is captured in customer relationship management (CRM) system and clean data when appropriate.
- Effectively communicates with service delivery team to seamlessly manage the onboarding and implementation of new customer contracts and deliverable.
- Contribute actively to further development of sales practices and product knowledge. Develop a growth mindset and participate in coaching sessions to develop and articulate solutions intelligently and effectively to customer to protect the existing revenue base.
- Work closely with the Sales Director for reporting purposes.
Candidates must show:
- Ability to promote the Company culture and mission to all employees, vendors, clients and business partners.
- Product/Service knowledge: Remains up to date on the latest services and products we provide and has a clear understanding of how each work. Working knowledge of telecom network offerings such as Ethernet, TDM, DSL and Wireless access providers also required.
- Customer centric: Puts the customer first and creates a positive experience for the customer by building relationships and maximizing service/product offerings. Stays current with knowledge of products clients require and can foresee their future technology needs
- Accountability: Punctual and dependable to meet the needs of our customers. Has the ability to manage multiple projects and prioritize in a fast-paced changing environment.
- Critical Thinking and Problem Solving: Has the ability to assess an issue, provide creative solutions, and analyze if the solution was viable.
- Organizational support: Ability to follow company policies and procedures in accordance with contract/agreement(s) and Company Goals, completes administrative tasks thoroughly, accurately, promptly, and efficiently as possible with respect to human resources, financial management and profitability.
- Technical skills: Constantly strives to increase technical knowledge to improve training tools through latest product knowledge, industry knowledge, and research.
- Growth and Learning: Is curious and understands that learning is a lifelong endeavor. You own your learning and development, and you are committed to evolving.
This is what you need to have:
- Minimum High School Diploma or Equivalent/GED.
- Minimum of 1 year of relevant work experience.
- Business acquisition experience, including prospecting/cold calling and customer services.
- Successful completion of motor vehicle report check.
- Experience with CRM or a client management tool.
- Strong face-to-face customer service skills.
- Aptitude for acquiring sales skills and product knowledge.
- Ability to create and maintain strong business relationships with all levels of client organizations.
- Ability to work in a fast-paced, self-directed entrepreneurial environment.
- Willingness to evaluate current strategies and quickly transform when necessary.
- Proficient in spreadsheet (Excel), word processing (Word), presentations (PowerPoint) and other software applications.
- Must be able to prioritize tasks effectively and demonstrate a strong sense of urgency.
- Must be able to work weekdays and weekends, variable schedule(s) as necessary to meet the needs and goals of the business to include attendance of networking functions.
- Must have and maintain a current valid Guam driver's license.
If you are still interested and the values below resonate with you, apply today!
GTA Val-You's:
Our Customers Matter. Build Trust Through Respect. Be Accountable. Learning is Growth. Lead with Care. Win Together. Be a Game Changer.
Teleguam Holdings LLC dba GTA is an Equal Opportunity Employer
Teleguam Holdings LLC, dba GTA is an Equal Opportunity employer dedicated to building an inclusive and diverse workforce as we see this is critical to the success of our company. Having diverse perspectives, experiences, and skills within our teams allows us to learn from each other and grow as individuals, which leads to better work and outcomes. Through our actions, our goal is to create long term impactful change throughout the company and our island community. However you identify or whatever background you come from, we welcome you to be a part of this change. We ask that you apply to a role that excites you and where you can bring your authentic, best self to work. Keep in mind that all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Read more about our commitment to these principles in the Department of Labor's EEO notices and Guam Department of Labor notices.
Other applicable federal employment laws include Family Medical Leave Act (FMLA) and Uniform Services employment and Reemployment Act (USERRA).
Accommodations for Applicants with Disabilities
Teleguam Holdings LLC, dba GTA has always worked to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at humanresources@gta.net or call us at (671) 644-0300.
This job announcement closes on Thursday, April 17, 2025.