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Overview
Schedule
Full-time
Education
Professional Certification
Career level
Director
Remote
On-site
Compensation
$28-$38/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Technical Sales & Customer Service
Act as the primary technical expert on the counter for plumbing, heating, HVAC, and boiler systemsAssist customers and tradespeople in identifying parts, diagnosing issues, and selecting the correct products for their applications
Take orders over the counter, answer product questions, and manage customer paymentsProvide prompt, helpful, and professional service to every customer
Troubleshooting
Diagnose and troubleshoot plumbing, heating, HVAC, and boiler problems brought in by contractors and homeownersInterpret fault codes, error messages, and system symptoms across a variety of manufacturers
Guide customers clearly and patiently through troubleshooting steps, including non-professionalsApply safety knowledge and know when to refer work to a licensed professional
Leadership & Team Development
Mentor and support junior counter sales associates in developing product knowledge and customer service skillsStay current on new products, manufacturer updates, and industry codes; share knowledge with the team
Collaborate with the General Manager on inventory needs and customer product feedbackAssist with receiving and organizing inventory as needed
Requirements
Qualifications
5+ years of experience in plumbing, heating, HVAC, or a related trade (field or counter experience accepted)Demonstrated knowledge of plumbing systems, fittings, fixtures, valves, and pipe materials (copper, PVC, PEX, CPVC, cast iron)
Comprehensive knowledge of hot water and steam boiler systems, components, and controlsWorking knowledge of HVAC systems including forced air furnaces, central A/C, heat pumps, and mini-split systems
Proven troubleshooting skills across plumbing, heating, HVAC, and boiler systemsStrong communication skills; ability to explain technical concepts clearly to any audience
Reliable, dependable, and team-oriented with a strong work ethicComfortable using point-of-sale and inventory management software
Must be able to keep up with a fast-paced workload
Preferred
Prior counter sales or wholesale distribution experience
Leadership or mentoring experienceTrade license or certification (plumbing, HVAC, or related)
Familiarity with hydronic heating systems including radiant floor and baseboard applications
Work Environment & Physical Requirements
On-site position at our East Orange, NJ store location
Fast-paced retail and wholesale environment with a community feelFrequent standing, walking, and customer interaction throughout the shift
Ability to lift and carry up to 50 pounds occasionallyOvertime required; schedule may vary based on business needs
Benefits
Competitive salary of $28–$38/hour based on experienceRobust health benefits
Vision insuranceDental insurance
Paid vacation and sick time401k program
Growth and leadership opportunitiesTraining available
Company SWAG!Annual holiday partyFree snacks available for employees!
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