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Position at New York City Transit

Department: NYCT - Operations Support

Location: 354 West 54th Street, New York, NY 10019

Position Title: Performance Analytics, Emerging Talent Intern

Hourly Rate: $19.00 (Undergraduate), $21.00 (Graduate)

All internship positions are onsite and require regular, in-person attendance at the designated work location.

OVERVIEW OF DEPARTMENT:

New York City Transit's Department of Subways, with over 6,400 subway cars and 472 stations, employs 29,000 individuals who work together 24/7, 365 days a year, to move millions of customers safely to their destinations. These employees operate trains, maintain railcars, assist customers in stations, make critical right-of-way and electronic repairs, and provide technical and analytic support to deliver timely and reliable customer services.

The Operations Support Division within the Department of Subways provides analytical and management support to the operating divisions. The Division's Performance Analysis Unit (PAU) is an analytical team responsible for owning and interpreting data and analytics for both leadership and operating personnel on subway network service performance.

RESPONSIBILITIES:

• Analyze subway operational and performance datasets to support recurring KPI reporting and executive requests.
• Assist in maintaining and improving dashboards and business intelligence tools that track standardized performance metrics.
• Liaise with headquarters data engineering teams to troubleshoot data discrepancies, pipeline issues, and reporting inconsistencies.
• Document KPI definitions, data sources, and reporting logic to promote consistency and governance.
• Support preparation of executive briefings, performance summaries, and press-related data requests.
• Monitor data quality and recommend improvements to reporting workflows and infrastructure.
• Conduct validation checks to ensure accuracy of regularly published performance metrics.
• Collaborate with operational, technical, and analytics teams to improve accessibility and usability of performance data.

PROJECTS:

• Conducting a review of existing KPI reports and making improvements to data pipelines, processes, and visualizations.
• Partnering with headquarters data engineering teams to document and resolve data quality and reporting infrastructure issues.
• Assisting the team in response to KPI reporting requests, including materials for leadership and press inquiries.

REQUIRED QUALIFICATIONS:

• Proficiency in Microsoft Office Suite is a must.
• The candidate should possess organizational, analytical and communication skills.
• The candidate should be able to work well under pressure and prioritize tasks effectively.
• The candidate should have a keen eye for detail and be able to work independently while being an active team player.

REQUIRED EDUCATION:

• Matriculated in an undergraduate program in good standing with at least 2.5 GPA AND/OR matriculated in a graduate program in good standing with at least 2.8 GPA
• Major(s) Preferred: Data Science, Business Analytics, Operations Research, Computer Science, Information Systems, Transportation, Urban Planning, Economics, or related field.

All applicants must be authorized to work in the United States at the time of application. Students' transcript must be submitted.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.