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The principal role of the Computer Lab Apprentice is to train and develop skills learned from the Computer Lab Supervisors and Technicians. Regular tasks include installing, diagnosing, repairing, maintaining and/or upgrading computer hardware, along with installing, upgrading, testing, and troubleshooting software. The Computer Lab Apprentice provides weekend staff coverage, and works with supervisors and technicians during the week. The Computer Lab Apprentice has the opportunity to work with various Computer Lab staff in their areas of expertise. This is to provide the Apprentice with a well-rounded learning experience, and help them discover their niche in the Computer Lab. This is a professional position that demands courteous and polite interactions with customers and other employees.

Essential Functions and Responsibilities

1. Staff the service desks on a regularly scheduled basis, offering assistance to students, staff, faculty, and visitors.

2. Acting as a backup for Computer Lab Supervisors and/or Technicians when they are not available.

3. Hardware\software diagnosis and repairs.

4. Complete internal documentation when required and utilize help request system to document work and customer interaction.

5. Work with the Computer Lab Supervisors and Technicians with their daily tasks in order to learn from them and assist them.

6. Communicates regularly with Computer Lab staff and assist in communication between the student workers and the staff members.

7. Occasional coordination of small projects as assigned.

8. Monitor the productivity of student workers by actively supervising them and being available to them.

9. Contribute to in the discussions regarding performance evaluations of the student workers.

Qualifications, Credentials, and Competencies

Minimum Qualifications:

1. Basic knowledge of computer trouble shooting with experience.

2. Proficiency with Microsoft Office software and standard office technologies.

3. Strong attention to accuracy and detail.

4. Willingness and ability to provide consistent and exceptional customer.

5. Promptness and reliability to follow scheduled hours.

6. Willingness to protect the integrity of Liberty's IT systems and follow necessary security policies.

Preferred Qualifications:

1. Previous knowledge and experience in troubleshooting and repairing hardware and software issues, networks, and software issues.

2. Experience working in computer labs or similar environments.

3. Experience with Mac and Linux systems.

4. Experience with basic scripting (e.g., Power Shell, batch files).

If the employee is required to travel in performing the duties and responsibilities of the position, the use of one's personal vehicle (or LU vehicles) may be required for travel. Proof of a valid driver's license, an acceptable DMV record, LU Driving Approval, and liability insurance is required when driving in the performance of the employee's position.

Time Type

Full time

Location

Lynchburg - In Office

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University's hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the "religion" component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.