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Objective: To provide a safe and pleasant environment for the members children.

Reports To: Kids Zone Manager

Criteria: Minimum 1 year of child care experience preferred. Red Cross CPR/AED certification required within 60 days of hire.

Responsibilities Include But Are Not Limited To:

• Get & keep members.
• Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic and positive attitude at all times. Use the members name as often as possible.
• Know and adhere to policies as outlined in the training and policy Manuals. Know club emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.
• Abide by the Service Standards set for your Department.
• Attend mandatory meetings.
• Arrive 5 minutes early in proper uniform.
• Read and sign the communication log.
• Provide care for children ages 6 weeks to 13 years of age and ensure proper conduct.
• Follow sign-in and sign-out procedures for children.
• Review the activity calendar and prepare for daily activities.
• Work in and perform duties required for assigned zone.
• Supervise children with undivided attention at all times. Distractions such as eating, cell phones, reading material, etc are not permitted in the Kids Zone.
• Handle any parent concerns immediately or refer to a manager.
• Handle any emergency situations that may occur and communicate with the parents and management accordingly. Fill out accident and incident reports appropriately.
• Professionally communicate any necessary information to parents when picking up their child(ren).
• Complete opening, closing and cleaning checklists and follow procedures as outlined by management.
• Professionally answer incoming phone calls and properly record baby reservations.
• Perform other duties as reasonably assigned.