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Job Summary

The Quality Control Manager (QCM) is responsible for overseeing, implementing, and managing all internal quality control processes to ensure that services consistently meet established standards, contractual requirements, and regulatory guidelines. The QCM serves as the central point of contact for all quality matters, leads quality inspections, conducts audits, analyzes quality data, and drives continuous improvement initiatives. This role supports facility operations, maintenance, and repair activities and requires strong leadership, analytical abilities, and expertise in quality assurance methodologies.

KEY PERSONNEL:

Each key position shall be staffed on-site for a minimum of eight (8) hours daily during normal business hours. FBNA‑ICC operates 24/7/365, including holidays, though normal business hours are 0600–1800, Monday–Friday (excluding federal holidays). Peak traffic periods are 0600–0900 and 1400–1700 on weekdays. During these peak hours, the contractor must minimize any work that could interfere with personnel traveling to and from NGA facilities.

Duties and Responsibilities

• Manage and oversee the organization's Quality Management System (QMS).
• Develop, implement, and maintain quality control procedures, inspection methods, and performance standards.
• Conduct audits, inspections, surveillance, and quality reviews of facility operations, maintenance, and repair activities.
• Analyze quality data, metrics, and trends to identify deficiencies and recommend corrective and preventive actions (CAPA).
• Lead root cause investigations and ensure timely resolution of nonconformances.
• Prepare and present detailed quality reports and communicate findings to leadership and stakeholders.
• Supervise, train, and mentor quality inspectors or other quality personnel.
• Collaborate with cross-functional teams (production, engineering, supply chain, etc.) to strengthen quality performance, compliance, and continuous improvement.

Required Skills & Qualifications

• Five (5) years of experience as a Quality Control Manager.
• At least two (2) years of experience in facility operations, maintenance, and repair quality control.
• Hands-on experience with Progress Control, Quality Data Analysis, and Statistical Sampling.
• Strong leadership and decision-making abilities.
• Excellent analytical, reporting, and problem-solving skills.
• Effective communication with technical staff, management, and stakeholders.
• Ability to manage corrective actions, audits, and quality improvement initiatives.
• Ability to support a 24/7/365 operational environment.

Education

• Five (5) years of experience as a Quality Control Manager (QCM), including at least two years in facility operations, maintenance, and repair.
• Hands‑on experience in progress control, quality data analysis, and statistical sampling.
• Bachelor's degree in business, Engineering, Quality Assurance, or a related field preferred (equivalent experience may be considered).
• Quality certifications such as ISO 9001 or Six Sigma are preferred.

EEO Statement

GCR Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, protected veteran status, or any other characteristic protected by law. Employment is contingent upon successfully passing a pre‑employment drug test.

Conditions of Employment

• Employment is contingent upon successful completion of a pre‑employment drug test.
• Candidates must pass a background check prior to hire.