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Customer Service Representative Naval Station Norfolk, VA 23511 On-Site Position 24/7/365 Flexibility Do you have strong customer service skills? Are you looking for an opportunity to assist our Navy Sailors and their families? If the answer is yes, then we have a great opportunity for you! We are looking for a Customer Service Representative who is eligible for a Secret clearance to join our growing team in Norfolk, VA As a Customer Service Representative, you will: • Act as the first step in a multi-tiered support to Military Sailors and their families. • Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels. • Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources. • Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately. • Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad. • Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels. Here is a short video of My Navy Career Center: https://www.youtube.com/watch?v=n86B5UY7H4o Requirements: DOD Secret Security Clearance Eligible Four (4) years’ experience, or three (3) years with Associates degree, or Military background a plus. Experience in customer service and responding to requests for information, Contact center experience preferred Knowledge of current CRM systems Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to address customer requests Knowledge of printer functions, connectivity and understanding of basic printer/scanning troubleshooting Proficient in both oral and written communication to communicate effectively with others and explain complex actions taken in regard to customers’ service requests The ability to multi-task, prioritize, and manage time effectively The ability to work in a fast-paced environment with the flexibility to work nights and weekends The ability to type at least 30 WPM Proven experience as a data entry clerk or similar position.

ABOUT ROCKET LAB Rocket Lab is an end-to-end space company delivering responsive launch services, complete spacecraft design and manufacturing, payloads, satellite components, and more – all with the goal of opening access space. The rockets and satellites we build, and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has become the second most frequently launched U.S. rocket annually and has delivered more than 230 satellites to orbit, all while we work to develop Neutron, our upcoming medium-lift, reusable launch vehicle for larger constellation deployment. Our Space Systems business designs and builds our extensive line of satellites, payloads, and their components, including spacecraft that have been selected to support NASA missions to the Moon and Mars and components used on the James Webb Space Telescope. SPACE SYSTEMS At Rocket Lab, we’re not just launching rockets — we're building the future of space. Our Space Systems team builds everything from complete spacecraft, precision payloads to the components and subsystems that allow them to thrive in space, like solar panels, flight software, star trackers, optical systems, separation systems, radios, and more. Our Space Systems team has enabled more than 1,700 missions, ranging from interplanetary exploration, in-space manufacturing to national security and defense initiatives. The team has built spacecraft, payloads, and components for missions to the Moon and Mars, working with partners including NASA, the Space Development Agency, and the U.S. Space Force. Whether it’s a single high-performance spacecraft, constellation, or the vertically integrated components that help them get to space — our world class Space Systems team is empowering some of the boldest and most ambitious space missions. SENIOR FIRMWARE ENGINEER II/PRINCIPAL Rocket Lab’s Optical Systems division solves mission-critical space domain and Intelligence, Surveillance, and Reconnaissance (ISR) challenges for Department of Defense (DoD) and Intelligence Community (IC) customers. Our vision is to revolutionize the space-based payload market with innovative and novel designs for space, terrestrial, and airborne environments. Building on more than 20 years of electro-optical and infrared systems innovation from Geost, Optical Systems delivers solutions to the warfighter for responsive, scalable sensing solutions across all orbital domains. As a Senior Firmware Engineer II/Principal based at our Optical Systems sites in Chantilly, VA, you will have the opportunity to support Tranche 3 of the U.S. Space Development Agency's (SDA) Proliferated Warfighter Space Architecture (PWSA) by designing FPGAs for advanced Electro-Optical (EO/IR) technology. ( Please note: this position can be hired at the Principal Firmware Engineer or Senior Firmware Engineer II level ) WHAT YOU’LL GET TO DO Work with the hardware design team on requirements. Complete FPGA logic design, coding, simulation, and testing. Support hardware and software development teams in bring-up and test of products. Provide subject-matter expertise regarding design and automated test development procedures to customers and production support team. Perform research and analysis of data, such as customer proposed specifications, datasheets, or manuals to determine design approach and/or feasibility. Execute debugging of the design in the lab. Perform synthesis, implementation, and timing analysis. YOU’LL BRING THESE QUALIFICATIONS SENIOR FIRMWARE ENGINEER II: Bachelor’s degree in computer engineering or electrical engineering or equivalent discipline with 8-12 years of experience. Experience in FPGA firmware design with VHDL. Active TS/SCI security clearance. YOU’LL BRING THESE QUALIFICATIONS AS PRINCIPAL FIRMWARE ENGINEER: Bachelor’s degree in computer engineering or electrical engineering or equivalent discipline with 12+ years of experience. Experience in FPGA firmware design with VHDL. Active TS/SCI security clearance. THESE QUALIFICATIONS WOULD BE NICE TO HAVE: Experience with Xilinx/AMD Versal architecture Experience with FPGAs and embedded systems in a radiation environment, including SEU/SEL impact and mitigation. Experience in FPGA- or ASIC-based image processing algorithms. Experience in both creating IP from scratch in RTL and integrating existing IP into RTL and block designs. Familiarity with C, Python or MATLAB and/or experience translating algorithms from a scripted language to HDL. Experience with software interfaces including interrupts and DMA. Experience with DDR4, Aurora, and high-speed transceiver design and verification. Familiarity with AXI Stream and AXI Memory Mapped interfaces. PCB design and schematic capture and layout with tools such as Altium Designer. ADDITIONAL REQUIREMENTS: Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus. Regularly required to sit, use hands and fingers, operate computer keyboard and controls, and communicate verbally and in writing. Must be physically able to commute to buildings. WHAT TO EXPECT We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way. Important information: FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here . Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at g.biow@rocketlabusa.com. This dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days. FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY: For security reasons background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations. Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality. For more information on these Regulations, click here ITAR Regulations.

ABOUT ROCKET LAB Rocket Lab is an end-to-end space company delivering responsive launch services, complete spacecraft design and manufacturing, payloads, satellite components, and more – all with the goal of opening access space. The rockets and satellites we build, and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has become the second most frequently launched U.S. rocket annually and has delivered more than 230 satellites to orbit, all while we work to develop Neutron, our upcoming medium-lift, reusable launch vehicle for larger constellation deployment. Our Space Systems business designs and builds our extensive line of satellites, payloads, and their components, including spacecraft that have been selected to support NASA missions to the Moon and Mars and components used on the James Webb Space Telescope. ELECTRON The Electron rocket is a small, expendable launch vehicle developed by Rocket Lab, an American aerospace manufacturer with a wholly-owned New Zealand subsidiary. Designed to provide cost-effective access to space for small satellites, the Electron is specifically tailored for launching lightweight payloads, such as CubeSats and small scientific instruments, into low Earth orbit (LEO). LAUNCH TECHNICIAN - MECHANICAL Based out of Rocket Lab's new launch complex in Wallops Island, VA the Launch Technician - Mechanical is key to enabling LC-2 in delivering launches at the highest rate. With a focus on mechanical systems, you will be assisting a tight-knit team of technicians to build, integrate, test, operate and maintain critical launch systems and process launch vehicles. Please note: *This role requires International travel for training.* *This role requires the ability to obtain a top secret clearance* *This requisition can be hired at a Technician Level II or III* WHAT YOU’LL GET TO DO: Fit-out, assembly & installation of launch pad systems such as heavy engineering structures, mechanisms, fluid lines and associated components, electrical and control hardware and RF equipment. Preventative maintenance and inspection procedures Pressure and leak testing of fluid systems Precision cleaning of critical components Troubleshooting mechanical issues on launch pad system Support activities during launch –pad and vehicle integration and checkouts Conduct routine maintenance and upgrades of the launch systems YOU’LL BRING THESE QUALIFICATIONS AS A LAUNCH TECHNICIAN II: Current U.S. Passport or willing and able to obtain a valid U.S. Passport High School Diploma or GED 2+ years of experience within an aerospace, industrial or relevant industry environment Experience with hydraulics, pneumatics and/or fluid components YOU’LL BRING THESE QUALIFICATIONS AS A LAUNCH TECHNICIAN III: Current U.S. Passport or willing and able to obtain a valid U.S. Passport High School Diploma or GED 5+ years of experience within an aerospace, industrial or relevant industry environment Experience with hydraulics, pneumatics and/or fluid components THESE QUALIFICATIONS WOULD BE NICE TO HAVE: Experience with launch campaigns Experience using heavy equipment such as overhead cranes and forklifts Ability to work at heights and in confined spaces Understanding of fluid systems - pneumatic, cryogenic and/or hydraulics preferred Basic understanding of pressure, temperature and flow measurement instrumentation Ability to read, understand and follow detailed schematics, drawings and instructions Experience with vehicle integration Installing mechanical and avionics components per drawings and work instructions. ADDITIONAL REQUIREMENTS: Standing for long periods of time, climbing up and down ladders, bending, grasping, sitting, pulling, pushing, stooping, and stretching may be required to perform the functions of this position Able to lift up to 25lbs. unassisted Must be able to climb ladders and be comfortable working in tight spaces. Must be able to move repetitively, bend or twist, and use hands to handle, control, or feel objects, tools or controls. Must be able to walk or stand for extended periods – 8 hours min Must be able to stoop, bend, crawl, and being able to maneuver in tight spaces WHAT TO EXPECT We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way. Important information: FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here . Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at g.biow@rocketlabusa.com. This dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days. FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY: For security reasons background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations. Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality. For more information on these Regulations, click here ITAR Regulations.

ABOUT ROCKET LAB Rocket Lab is an end-to-end space company delivering responsive launch services, complete spacecraft design and manufacturing, payloads, satellite components, and more – all with the goal of opening access space. The rockets and satellites we build, and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has become the second most frequently launched U.S. rocket annually and has delivered more than 230 satellites to orbit, all while we work to develop Neutron, our upcoming medium-lift, reusable launch vehicle for larger constellation deployment. Our Space Systems business designs and builds our extensive line of satellites, payloads, and their components, including spacecraft that have been selected to support NASA missions to the Moon and Mars and components used on the James Webb Space Telescope. SPACE SYSTEMS At Rocket Lab, we’re not just launching rockets — we're building the future of space. Our Space Systems team builds everything from complete spacecraft, precision payloads to the components and subsystems that allow them to thrive in space, like solar panels, flight software, star trackers, optical systems, separation systems, radios, and more. Our Space Systems team has enabled more than 1,700 missions, ranging from interplanetary exploration, in-space manufacturing to national security and defense initiatives. The team has built spacecraft, payloads, and components for missions to the Moon and Mars, working with partners including NASA, the Space Development Agency, and the U.S. Space Force. Whether it’s a single high-performance spacecraft, constellation, or the vertically integrated components that help them get to space — our world class Space Systems team is empowering some of the boldest and most ambitious space missions. SENIOR EMBEDDED SOFTWARE ENGINEER I Rocket Lab’s Optical Systems division solves mission-critical space domain and Intelligence, Surveillance, and Reconnaissance (ISR) challenges for Department of Defense (DoD) and Intelligence Community (IC) customers. Our vision is to revolutionize the space-based payload market with innovative and novel designs for space, terrestrial, and airborne environments. Building on more than 20 years of electro-optical and infrared systems innovation from Geost, Optical Systems delivers solutions to the warfighter for responsive, scalable sensing solutions across all orbital domains. As a Senior Embedded Software Engineer I based at our Optical Systems sites in Chantilly, VA, you will have the opportunity to support Tranche 3 of the U.S. Space Development Agency's (SDA) Proliferated Warfighter Space Architecture (PWSA) using the latest High-Performance Computing (HPC) technologies including Nvidia CUDA to support advanced Electro-Optical (EO/IR) technology. WHAT YOU’LL GET TO DO: Develop and maintain software for embedded platforms. Support board bring-up and test of products. Execute debugging software in the lab. Perform synthesis, implementation, and timing analysis. YOU’LL BRING THESE QUALIFICATIONS AS SENIOR EMBEDDED SOFTWARE ENGINEER I: Bachelor’s degree in computer science or computer engineering or equivalent discipline with 5-8 years of experience Experience in embedded software engineering Ability to obtain and maintain an U.S. Government security clearance THESE QUALIFICATIONS WOULD BE NICE TO HAVE: Familiarity with VxWorks, RTEMS, or ThreadX Experience with C/C++ Experience with interfaces, timing, and communications protocols Familiarity with C/C++, Python, and MATLAB. Active TS/SCI security clearance ADDITIONAL REQUIREMENTS: Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus Regularly required to sit, use hands and fingers, operate computer keyboard and controls, and communicate verbally and in writing Must be physically able to commute to buildings WHAT TO EXPECT We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way. Important information: FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here . Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at g.biow@rocketlabusa.com. This dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days. FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY: For security reasons background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations. Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality. For more information on these Regulations, click here ITAR Regulations.

ABOUT ROCKET LAB Rocket Lab is an end-to-end space company delivering responsive launch services, complete spacecraft design and manufacturing, payloads, satellite components, and more – all with the goal of opening access space. The rockets and satellites we build, and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has become the second most frequently launched U.S. rocket annually and has delivered more than 230 satellites to orbit, all while we work to develop Neutron, our upcoming medium-lift, reusable launch vehicle for larger constellation deployment. Our Space Systems business designs and builds our extensive line of satellites, payloads, and their components, including spacecraft that have been selected to support NASA missions to the Moon and Mars and components used on the James Webb Space Telescope. SPACE SYSTEMS At Rocket Lab, we’re not just launching rockets — we're building the future of space. Our Space Systems team builds everything from complete spacecraft, precision payloads to the components and subsystems that allow them to thrive in space, like solar panels, flight software, star trackers, optical systems, separation systems, radios, and more. Our Space Systems team has enabled more than 1,700 missions, ranging from interplanetary exploration, in-space manufacturing to national security and defense initiatives. The team has built spacecraft, payloads, and components for missions to the Moon and Mars, working with partners including NASA, the Space Development Agency, and the U.S. Space Force. Whether it’s a single high-performance spacecraft, constellation, or the vertically integrated components that help them get to space — our world class Space Systems team is empowering some of the boldest and most ambitious space missions. SENIOR QUALITY ENGINEER II (SOFTWARE) Rocket Lab’s Optical Systems division solves mission-critical space domain and Intelligence, Surveillance, and Reconnaissance (ISR) challenges for Department of Defense (DoD) and Intelligence Community (IC) customers. Our vision is to revolutionize the space-based payload market with innovative and novel designs for space, terrestrial, and airborne environments. Building on more than 20 years of electro-optical and infrared systems innovation from Geost, Optical Systems delivers solutions to the warfighter for responsive, scalable sensing solutions across all orbital domains. As a Senior Quality Engineer II (Software) based at our Optical Systems site in Chantilly, VA, you will provide quality, and mission assurance support for mission-critical software used in space payloads, ground systems, and integrated hardware/software products. This role focuses on software quality across the full lifecycle, ensuring requirements are defined, risks are identified, verification is rigorous, and releases are controlled in a regulated, non-recoverable space environment. Join a driven team of pioneers relentlessly tackling challenging projects, delivering on the impossible, and making an impact on the future of space! WHAT YOU’LL GET TO DO: Serve as the Quality Engineering representative for software development activities supporting space payloads, ground systems, and hardware-integrated products Support end-to-end software lifecycle quality across requirements, design, development, integration, verification, release, and sustainment Review and assess software requirements for clarity, testability, traceability, and alignment with system and customer requirements Participate in and provide quality input to software design reviews, test readiness reviews, and acceptance reviews Review and approve software quality artifacts, including design documentation, test plans, test procedures, test results, and release records Support software verification and validation activities, ensuring adequate coverage, risk mitigation, and objective evidence Support integration, environmental, and system-level test campaigns, including on-site participation as required to support mission assurance and anomaly resolution Identify, document, and support resolution of software nonconformances, defects, and escapes, including root cause analysis and corrective actions Ensure software-related quality, mission assurance, and regulatory requirements are properly flowed down from customer contracts and internal standards into implementation Support supplier and subcontractor software quality oversight, including review of deliverables, audits, and quality flow-down requirements Support software configuration management and release control, including baseline integrity, change control, and regression awareness Develop, maintain, and analyze Power BI dashboards to monitor software quality metrics such as defect trends, escape rates, test status, and corrective action closure Support and leverage Power Apps and SharePoint-based tools to standardize and automate software quality workflows, reviews, approvals, and data collection Support internal, external, customer, and regulatory audits related to software quality (e.g., AS9100, customer audits) Promote a risk-aware, quality-first culture across software and integrated product teams Travel as required to support test campaigns, supplier oversight, audits, and key program milestones Tasks as identify critical for the mission YOU’LL BRING THESE QUALIFICATIONS: Ability to obtain and maintain a U.S. Government security clearance Bachelor’s degree in Engineering, Computer Science, Software Engineering, Quality, or a related technical discipline 8+ years of experience performing Software Quality Engineering or quality oversight for mission-critical or safety-critical systems THESE QUALIFICATIONS WOULD BE NICE TO HAVE: Master’s degree in Engineering, Computer Science, Quality, or Business Management Certified Quality Engineer (CQE) or equivalent certification Experience supporting spaceflight software, payload control software, or mission ground systems Familiarity with Agile, Waterfall, or V-Model development in regulated environments Experience with software configuration management, vision control, and release governance Familiarity with ITAR/export compliance requirements Lean Six Sigma (Green or Black Belt) certification ADDITIONAL REQUIREMENTS: Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus Regularly required to sit, use hands and fingers, operate computer keyboard and controls, and communicate verbally and in writing Must be physically able to commute to buildings Occasional exposure to dust, fumes and moderate levels of noise WHAT TO EXPECT We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way. Important information: FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here . Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at g.biow@rocketlabusa.com. This dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days. FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY: For security reasons background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations. Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality. For more information on these Regulations, click here ITAR Regulations.

ABOUT ROCKET LAB Rocket Lab is an end-to-end space company delivering responsive launch services, complete spacecraft design and manufacturing, payloads, satellite components, and more – all with the goal of opening access space. The rockets and satellites we build, and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has become the second most frequently launched U.S. rocket annually and has delivered more than 230 satellites to orbit, all while we work to develop Neutron, our upcoming medium-lift, reusable launch vehicle for larger constellation deployment. Our Space Systems business designs and builds our extensive line of satellites, payloads, and their components, including spacecraft that have been selected to support NASA missions to the Moon and Mars and components used on the James Webb Space Telescope. SPACE SYSTEMS At Rocket Lab, we’re not just launching rockets — we're building the future of space. Our Space Systems team builds everything from complete spacecraft, precision payloads to the components and subsystems that allow them to thrive in space, like solar panels, flight software, star trackers, optical systems, separation systems, radios, and more. Our Space Systems team has enabled more than 1,700 missions, ranging from interplanetary exploration, in-space manufacturing to national security and defense initiatives. The team has built spacecraft, payloads, and components for missions to the Moon and Mars, working with partners including NASA, the Space Development Agency, and the U.S. Space Force. Whether it’s a single high-performance spacecraft, constellation, or the vertically integrated components that help them get to space — our world class Space Systems team is empowering some of the boldest and most ambitious space missions. SENIOR MACHINE LEARNING ENGINEER I/II Rocket Lab’s Optical Systems division solves mission-critical space domain and Intelligence, Surveillance, and Reconnaissance (ISR) challenges for Department of Defense (DoD) and Intelligence Community (IC) customers. Our vision is to revolutionize the space-based payload market with innovative and novel designs for space, terrestrial, and airborne environments. Building on more than 20 years of electro-optical and infrared systems innovation from Geost, Optical Systems delivers solutions to the warfighter for responsive, scalable sensing solutions across all orbital domains. As a Senior Machine Learning Engineer I/II based at our Optical Systems sites in Chantilly, VA, you will have the opportunity to support Tranche 3 of the U.S. Space Development Agency's (SDA) Proliferated Warfighter Space Architecture (PWSA) with advanced machine learning and computer vision neural networks. WHAT YOU’LL GET TO DO Collaborate with researchers on artificial intelligence, machine learning, and computer vision. Preform rapid prototyping and enhanced development to be integrated into operational systems. Contribute programming ability and experience to develop solutions for real-world problems. Validate, tune, test, and deploy advanced neural networks and algorithms. Perform troubleshooting, bug fixes, and maintenance of existing and new code to ensure stability. Ability to support travel or off-site work, as needed (Please note: this position can be hired at the Senior Machine Learning Engineer II or Senior Machine Learning Engineer I level) YOU’LL BRING THESE QUALIFICATIONS AS SENIOR MACHINE LEARNING ENGINEER I : Bachelor’s degree in computer science or computer engineering or equivalent discipline with 5-8 years of experience Experience in machine learning and image processing Ability to obtain and maintain an U.S. Government Security Clearance YOU’LL BRING THESE QUALIFICATIONS AS SENIOR MACHINE LEARNING ENGINEER II : Bachelor’s degree in computer science or computer engineering or equivalent discipline with 8-12 years of experience Experience in machine learning and image processing Ability to obtain and maintain an U.S. Government Security Clearance THESE QUALIFICATIONS WOULD BE NICE TO HAVE: Proficiency in C++ or Python 3 Experience with deep learning libraries (PyTorch and TensorFlow) Experience across the deep learning life cycle, including model selection, training, validation, testing, and deployment. Understanding of computer vision approaches, such as object detection, image segmentation, re-Identification, tracking, and super resolution Machine learning experience with 3-D data. Experience curating quality, real-world datasets for training deep learning models ADDITIONAL REQUIREMENTS: Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus Regularly required to sit, use hands and fingers, operate computer keyboard and controls, and communicate verbally and in writing Must be physically able to commute to buildings WHAT TO EXPECT We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way. Important information: FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here . Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at g.biow@rocketlabusa.com. This dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days. FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY: For security reasons background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations. Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality. For more information on these Regulations, click here ITAR Regulations.

ABOUT ROCKET LAB Rocket Lab is an end-to-end space company delivering responsive launch services, complete spacecraft design and manufacturing, payloads, satellite components, and more – all with the goal of opening access space. The rockets and satellites we build, and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has become the second most frequently launched U.S. rocket annually and has delivered more than 230 satellites to orbit, all while we work to develop Neutron, our upcoming medium-lift, reusable launch vehicle for larger constellation deployment. Our Space Systems business designs and builds our extensive line of satellites, payloads, and their components, including spacecraft that have been selected to support NASA missions to the Moon and Mars and components used on the James Webb Space Telescope. SPACE SYSTEMS At Rocket Lab, we’re not just launching rockets — we're building the future of space. Our Space Systems team builds everything from complete spacecraft, precision payloads to the components and subsystems that allow them to thrive in space, like solar panels, flight software, star trackers, optical systems, separation systems, radios, and more. Our Space Systems team has enabled more than 1,700 missions, ranging from interplanetary exploration, in-space manufacturing to national security and defense initiatives. The team has built spacecraft, payloads, and components for missions to the Moon and Mars, working with partners including NASA, the Space Development Agency, and the U.S. Space Force. Whether it’s a single high-performance spacecraft, constellation, or the vertically integrated components that help them get to space — our world class Space Systems team is empowering some of the boldest and most ambitious space missions. SENIOR FIRMWARE ENGINEER II Rocket Lab’s Optical Systems division solves mission-critical space domain and Intelligence, Surveillance, and Reconnaissance (ISR) challenges for Department of Defense (DoD) and Intelligence Community (IC) customers. Our vision is to revolutionize the space-based payload market with innovative and novel designs for space, terrestrial, and airborne environments. Building on more than 20 years of electro-optical and infrared systems innovation from Geost, Optical Systems delivers solutions to the warfighter for responsive, scalable sensing solutions across all orbital domains. As a Senior Firmware Engineer II based at our Optical Systems sites in Chantilly, VA, you will have the opportunity to support Tranche 3 of the U.S. Space Development Agency's (SDA) Proliferated Warfighter Space Architecture (PWSA) using the latest FPGA technologies including Xilinx to support advanced Electro-Optical (EO/IR) technology. WHAT YOU’LL GET TO DO Work with the hardware design team on requirements. Complete FPGA logic design, coding, simulation, and testing. Support hardware and software development teams in bring-up and test of products. Provide subject-matter expertise regarding design and automated test development procedures to customers and production support team. Perform research and analysis of data, such as customer proposed specifications, datasheets, or manuals to determine design approach and/or feasibility. Execute debugging of the design in the lab. Perform synthesis, implementation, and timing analysis. YOU’LL BRING THESE QUALIFICATIONS AS SENIOR FIRMWARE ENGINEER II: Bachelor’s degree in computer engineering or electrical engineering or equivalent discipline with 8-12 years of experience Experience in FPGA firmware design with VHDL. Ability to obtain and maintain an U.S. Government Security Clearance THESE QUALIFICATIONS WOULD BE NICE TO HAVE: Experience with Xilinx/AMD Versal architecture Experience with FPGAs and embedded systems in a radiation environment, including SEU/SEL impact and mitigation. Experience in FPGA- or ASIC-based image processing algorithms. Experience in both creating IP from scratch in RTL and integrating existing IP into RTL and block designs. Familiarity with C, Python or MATLAB and/or experience translating algorithms from a scripted language to HDL. Experience with software interfaces including interrupts and DMA. Experience with DDR4, Aurora, and high-speed transceiver design and verification. Familiarity with AXI Stream and AXI Memory Mapped interfaces. PCB design and schematic capture and layout with tools such as Altium Designer. Active TS/SCI security clearance. ADDITIONAL REQUIREMENTS: Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus Regularly required to sit, use hands and fingers, operate computer keyboard and controls, and communicate verbally and in writing Must be physically able to commute to buildings WHAT TO EXPECT We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way. Important information: FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here . Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at g.biow@rocketlabusa.com. This dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days. FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY: For security reasons background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations. Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality. For more information on these Regulations, click here ITAR Regulations.

ABOUT ROCKET LAB Rocket Lab is an end-to-end space company delivering responsive launch services, complete spacecraft design and manufacturing, payloads, satellite components, and more – all with the goal of opening access space. The rockets and satellites we build, and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has become the second most frequently launched U.S. rocket annually and has delivered more than 230 satellites to orbit, all while we work to develop Neutron, our upcoming medium-lift, reusable launch vehicle for larger constellation deployment. Our Space Systems business designs and builds our extensive line of satellites, payloads, and their components, including spacecraft that have been selected to support NASA missions to the Moon and Mars and components used on the James Webb Space Telescope. SPACE SYSTEMS At Rocket Lab, we’re not just launching rockets — we're building the future of space. Our Space Systems team builds everything from complete spacecraft, precision payloads to the components and subsystems that allow them to thrive in space, like solar panels, flight software, star trackers, optical systems, separation systems, radios, and more. Our Space Systems team has enabled more than 1,700 missions, ranging from interplanetary exploration, in-space manufacturing to national security and defense initiatives. The team has built spacecraft, payloads, and components for missions to the Moon and Mars, working with partners including NASA, the Space Development Agency, and the U.S. Space Force. Whether it’s a single high-performance spacecraft, constellation, or the vertically integrated components that help them get to space — our world class Space Systems team is empowering some of the boldest and most ambitious space missions. SENIOR FIRMWARE ENGINEER I Rocket Lab’s Optical Systems division solves mission-critical space domain and Intelligence, Surveillance, and Reconnaissance (ISR) challenges for Department of Defense (DoD) and Intelligence Community (IC) customers. Our vision is to revolutionize the space-based payload market with innovative and novel designs for space, terrestrial, and airborne environments. Building on more than 20 years of electro-optical and infrared systems innovation from Geost, Optical Systems delivers solutions to the warfighter for responsive, scalable sensing solutions across all orbital domains. As a Senior Firmware Engineer I based at our Optical Systems sites in Chantilly, VA, you will have the opportunity to support Tranche 3 of the U.S. Space Development Agency's (SDA) Proliferated Warfighter Space Architecture (PWSA) using the latest FPGA technologies including Xilinx to support advanced Electro-Optical (EO/IR) technology. WHAT YOU’LL GET TO DO Work with the hardware design team on requirements. Complete FPGA logic design, coding, simulation, and testing. Support hardware and software development teams in bring-up and test of products. Provide subject-matter expertise regarding design and automated test development procedures to customers and production support team. Perform research and analysis of data, such as customer proposed specifications, datasheets, or manuals to determine design approach and/or feasibility. Execute debugging of the design in the lab. Perform synthesis, implementation, and timing analysis. YOU’LL BRING THESE QUALIFICATIONS AS SENIOR FIRMWARE ENGINEER I: Bachelor’s degree in computer engineering or electrical engineering or equivalent discipline with 5-8 years of experience Experience in digital firmware design Ability to obtain and maintain an U.S. Government Security Clearance THESE QUALIFICATIONS WOULD BE NICE TO HAVE: Ability to obtain and maintain the necessary level of US Government security clearance per customer requirements Experience with FPGAs and embedded systems in a radiation environment, including SEU/SEL impact and mitigation Experience in both creating IP from scratch in RTL, and integrating existing IP into RTL and block designs Familiarity with C, Python or MATLAB and/or experience translating algorithms from a scripted language to HDL Experience with software interfaces including interrupts and DMA Experience in project management, team leadership, and/or mentoring Experience with systems engineering methods including systems trades, requirements management, performance characterization, and interface management Experience with DDR4, Aurora, and high-speed transceiver design and verification Familiarity with AXI Stream and AXI Memory Mapped interfaces Embedded C/C++ software development for ARM processors and MCUs over the full stack including Linux Experience in FPGA- or ASIC-based image processing algorithms Ability to work under pressure and adhere to tight deadlines Excellent communication skills, with the ability to build strong working relationships PCB design and schematic capture and layout with tools such as Altium Designer An ownership outlook with the desire to build lasting systems and a willingness to identify gaps, develop plans to address them, and engage stakeholders to fill them. ADDITIONAL REQUIREMENTS: Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus Regularly required to sit, use hands and fingers, operate computer keyboard and controls, and communicate verbally and in writing Must be physically able to commute to buildings WHAT TO EXPECT We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way. Important information: FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here . Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at g.biow@rocketlabusa.com. This dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days. FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY: For security reasons background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations. Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality. For more information on these Regulations, click here ITAR Regulations.

ABOUT ROCKET LAB Rocket Lab is an end-to-end space company delivering responsive launch services, complete spacecraft design and manufacturing, payloads, satellite components, and more – all with the goal of opening access space. The rockets and satellites we build, and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has become the second most frequently launched U.S. rocket annually and has delivered more than 230 satellites to orbit, all while we work to develop Neutron, our upcoming medium-lift, reusable launch vehicle for larger constellation deployment. Our Space Systems business designs and builds our extensive line of satellites, payloads, and their components, including spacecraft that have been selected to support NASA missions to the Moon and Mars and components used on the James Webb Space Telescope. SPACE SYSTEMS At Rocket Lab, we’re not just launching rockets — we're building the future of space. Our Space Systems team builds everything from complete spacecraft, precision payloads to the components and subsystems that allow them to thrive in space, like solar panels, flight software, star trackers, optical systems, separation systems, radios, and more. Our Space Systems team has enabled more than 1,700 missions, ranging from interplanetary exploration, in-space manufacturing to national security and defense initiatives. The team has built spacecraft, payloads, and components for missions to the Moon and Mars, working with partners including NASA, the Space Development Agency, and the U.S. Space Force. Whether it’s a single high-performance spacecraft, constellation, or the vertically integrated components that help them get to space — our world class Space Systems team is empowering some of the boldest and most ambitious space missions. QUALITY ENGINEER II Rocket Lab’s Optical Systems division solves mission-critical space domain and Intelligence, Surveillance, and Reconnaissance (ISR) challenges for Department of Defense (DoD) and Intelligence Community (IC) customers. Our vision is to revolutionize the space-based payload market with innovative and novel designs for space, terrestrial, and airborne environments. Building on more than 20 years of electro-optical and infrared systems innovation from Geost, Optical Systems delivers solutions to the warfighter for responsive, scalable sensing solutions across all orbital domains. As a Quality Engineer II based at our Optical Systems site in Chantilly, VA, you will support the development and production of advanced optical payloads and systems for space and ISR missions. In this role, you will work closely with Engineering, Production, Supply Chain, and Program teams to ensure products meet customer, regulatory, and internal quality requirements throughout the product lifecycle. Join a driven team of pioneers relentlessly tackling challenging projects, delivering on the impossible, and making an impact on the future of space! WHAT YOU’LL GET TO DO: Develop and execute inspection methods to verify product quality and workmanship Ensure products comply with internal procedures, customer requirements, and industry standards such as AS9100 Investigate products and process nonconformances and lead root cause analysis and corrective actions Generate, manage, and close Nonconformance Reports (NCRs), Corrective Action Reports, and support MRB/FRB activities Provide quality training and guidance to production and engineering teams on workmanship standards, procedures, ESD, and FOD Coordinate and document calibration activities and maintain metrology controls Support and maintain compliance with ESD and FOD programs across production and integration areas Perform inspections, review inspection data, and document results and findings Collect, analyze, and trend quality data using digital tools such as Power Apps and Power BI to support data-driven decision making Develop and maintain dashboards and reports to monitor quality metrics, nonconformance trends, corrective action effectiveness, and process performance Participate in internal, customer, and third-party quality audits as required Drive continuous improvement initiatives to improve efficiency, quality, and repeatability of processes The Quality Engineer will support, analyze, and report on quality performance using data-driven metrics Travel as required to support test campaigns, supplier activities, audits, source inspections, and program milestones Perform other duties as assigned in support of quality, compliance, and program execution YOU’LL BRING THESE QUALIFICATIONS: Bachelor’s degree in Engineering or related discipline 2+ years of experience in Quality Engineering or Quality Assurance within a manufacturing environment Experience working within a Quality Management System; AS9100 experience strongly preferred Strong working knowledge of NCRs, CAPA, MRB/FRB, ESD, and FOD controls Experience with inspection and test activities, metrology, and calibration systems Ability to read and interpret engineering drawings, including GD&T Experience analyzing quality data and presenting metrics using tools such as Power BI, Power Apps, Excel, or similar data visualization platforms Strong analytical, problem-solving, and root cause analysis skills Ability to collaborate effectively across engineering, production, supply chain, and program teams U.S. citizenship with ability to obtain and maintain a security clearance THESE QUALIFICATIONS WOULD BE NICE TO HAVE: Experience supporting spaceflight hardware or optical/electro-optical systems ASQ Quality Engineer or Quality Technician certification Experience working with suppliers and subcontractors in a regulated environment Familiarity with aerospace customer audits and government contracts Experience developing or enhancing Power Apps workflows and Power BI dashboards for quality or manufacturing metrics Active U.S. Government security clearance ADDITIONAL REQUIREMENTS: Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus Regularly required to sit, use hands and fingers, operate computer keyboard and controls, and communicate verbally and in writing Must be physically able to commute to buildings Occasional exposure to dust, fumes and moderate levels of noise Ability to travel domestically and/or internationally as required to support test campaigns, supplier oversight, and program needs WHAT TO EXPECT We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way. Important information: FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here . Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at g.biow@rocketlabusa.com. This dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days. FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY: For security reasons background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations. Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality. For more information on these Regulations, click here ITAR Regulations.

ABOUT ROCKET LAB Rocket Lab is an end-to-end space company delivering responsive launch services, complete spacecraft design and manufacturing, payloads, satellite components, and more – all with the goal of opening access space. The rockets and satellites we build, and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has become the second most frequently launched U.S. rocket annually and has delivered more than 230 satellites to orbit, all while we work to develop Neutron, our upcoming medium-lift, reusable launch vehicle for larger constellation deployment. Our Space Systems business designs and builds our extensive line of satellites, payloads, and their components, including spacecraft that have been selected to support NASA missions to the Moon and Mars and components used on the James Webb Space Telescope. SPACE SYSTEMS At Rocket Lab, we’re not just launching rockets — we're building the future of space. Our Space Systems team builds everything from complete spacecraft, precision payloads to the components and subsystems that allow them to thrive in space, like solar panels, flight software, star trackers, optical systems, separation systems, radios, and more. Our Space Systems team has enabled more than 1,700 missions, ranging from interplanetary exploration, in-space manufacturing to national security and defense initiatives. The team has built spacecraft, payloads, and components for missions to the Moon and Mars, working with partners including NASA, the Space Development Agency, and the U.S. Space Force. Whether it’s a single high-performance spacecraft, constellation, or the vertically integrated components that help them get to space — our world class Space Systems team is empowering some of the boldest and most ambitious space missions. SENIOR EMBEDDED SOFTWARE ENGINEER II Rocket Lab’s Optical Systems division solves mission-critical space domain and Intelligence, Surveillance, and Reconnaissance (ISR) challenges for Department of Defense (DoD) and Intelligence Community (IC) customers. Our vision is to revolutionize the space-based payload market with innovative and novel designs for space, terrestrial, and airborne environments. Building on more than 20 years of electro-optical and infrared systems innovation from Geost, Optical Systems delivers solutions to the warfighter for responsive, scalable sensing solutions across all orbital domains. As a Senior Embedded Software Engineer II based at our Optical Systems sites in Chantilly, VA, you will have the opportunity to support Tranche 3 of the U.S. Space Development Agency's (SDA) Proliferated Warfighter Space Architecture (PWSA) using the latest High-Performance Computing (HPC) technologies including Nvidia CUDA to support advanced Electro-Optical (EO/IR) technology. WHAT YOU’LL GET TO DO: Play a key role supporting the development of payload software, external interfaces, and operating system deployments. Focusing on deployment of novel systems on Size/Weight/Power constrained computing hardware for space sensor payloads. Participate in all aspects of software design and development starting with requirements generation and following through implementation, testing, deployment, and support. Leverage core understanding of Linux fundamentals, fault tolerant design, device interface implementation, and real-time operating systems. Be a part of a team of driven pioneers relentlessly tackling challenging projects, delivering on the impossible, and making an impact on the future of space. YOU’LL BRING THESE QUALIFICATIONS AS SENIOR EMBEDDED SOFTWARE ENGINEER II: Bachelor’s degree in computer science, computer engineering, or equivalent disciplines with 8-12 years of experience. Experience in software engineering with low level C programming. Ability to obtain and maintain an U.S. Government security clearance. THESE QUALIFICATIONS WOULD BE NICE TO HAVE: Experience with operating system deployment and hardware driver and interfaces. Exposure to real-time operating systems (RTOS). Exposure to hybrid C and Python for test desired. Experience with interfaces, timing, and communications protocols. Active TS/SCI security clearance. ADDITIONAL REQUIREMENTS: Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus Regularly required to sit, use hands and fingers, operate computer keyboard and controls, and communicate verbally and in writing Must be physically able to commute to buildings WHAT TO EXPECT We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way. Important information: FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here . Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at g.biow@rocketlabusa.com. This dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days. FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY: For security reasons background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations. Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality. For more information on these Regulations, click here ITAR Regulations.

QC Weld Inspector Location: Richmond, VA Pay rate: $28–30/hr | Contract-to-Hire Schedule: Monday–Friday, 6:00 AM – 4:30 PM Job Summary We are seeking a detail-oriented QC Weld Inspector to join a structural steel fabrication team. In this role, you will ensure all welds and fabricated components meet company and industry standards through inspections, documentation, and collaboration with production teams. Key Responsibilities: Perform visual weld inspections to verify compliance with AWS D1.1 structural welding code and project specifications. Use precision measuring instruments (calipers, micrometers, weld gauges, etc.) to confirm weld size, fit-up, alignment, and overall dimensional accuracy. Review and interpret welding symbols, fabrication drawings, and blueprints to ensure correct application in production. Monitor welding processes to verify welders are following approved Welding Procedure Specifications (WPS). Identify and document weld defects, discontinuities, or deviations from required tolerances. Collaborate with welders, fitters, and supervisors to address and correct nonconformities in a timely manner. Verify proper base materials, filler metals, and consumables are used in accordance with job specifications. Maintain accurate records of inspections, test results, and quality control documentation for compliance and traceability. Assist with welder qualification testing and requalification as required. Ensure all inspection activities meet OSHA safety standards and company quality policies. Support continuous improvement by identifying recurring issues and working with production teams on corrective and preventive measures. Qualifications: Previous experience as a QC Inspector or Weld Inspector in a structural steel fabrication environment required. Strong knowledge of AWS D1.1 Structural Steel Welding Code and related standards. CWI (Certified Welding Inspector) certification preferred but not always required. Ability to read and interpret blueprints, welding symbols, and fabrication drawings. Proficiency with weld inspection tools and measuring equipment. Strong attention to detail, accuracy, and problem-solving skills. Ability to communicate effectively with production teams and management. Familiarity with material traceability, shop documentation, and quality management systems. Basic computer skills for documentation and reporting.

Entry-Level Account Manager (Outside Sales) Location: Richmond, VA Employment Type: Full-Time About the Role We’re looking for a charismatic, outgoing, people-focused individual to join our team as an Entry-Level Outside Sales / Account Manager. This role is ideal for recent graduates or individuals coming from hospitality, retail, customer service, or other people-centric environments who are excited to build a long-term career in staffing, sales, and client management. No prior sales experience is required — we hire for personality, grit, and potential. In this role, you will build your own book of business by identifying new clients (“hunting”) and managing and growing the accounts you bring in (“farming”). If you’re energized by meeting new people, building connections, and solving problems, you will thrive here. New Business Development Identify companies that may need staffing support Reach out through calls, emails, LinkedIn, and in-person visits Introduce our services clearly, confidently, and professionally Build and track your outreach pipeline using our CRM Schedule meetings with prospective and existing customers to perform sales discovery Account Management Build strong, ongoing relationships with clients you bring on Understand each client’s hiring needs and business challenges Serve as their main point of contact and deliver an exceptional experience Partner with internal recruiters to match candidates effectively Proactively grow and expand your accounts through excellent service Recruiting & Coordination Communicate job requirements clearly to the recruiting team Support candidate selection and job matching efforts Maintain communication with clients and candidates to ensure successful placements You’ll gain hands-on experience with: Engaging, interactive training programs covering real-world scenarios Modern technology and tools including a world-class CRM and prospecting platforms Step-by-step development roadmap for prospecting, client meetings, and account management Continuous coaching and feedback from our leadership team What You Bring: Charisma and an outgoing personality — comfortable talking to anyone Strong rapport-building skills and a natural ability to connect Perseverance, grit, and resilience Curiosity and eagerness to learn Strong follow-through, organization, and attention to detail Positive, team-oriented mindset Experience in customer-facing roles is a plus, but not required. Why You’ll Love Working Here: Supportive, development-focused environment Modern tools and engaging training programs Real-time coaching and mentorship Clear opportunities for advancement and earnings The satisfaction of helping people find great jobs and helping businesses grow What You’ll Learn We’ve built a robust training and development program to ensure your success, even if you’ve never done sales or staffing before. You’ll learn by doing, with support from experienced leaders. About Qualdoc Qualdoc is a staffing and recruiting company established in 2020, specializing in skilled trades, technical manufacturing, and engineering talent for manufacturing, industrial, and construction companies. Our Mission We connect America’s makers with skilled tradespeople, engineers, and technical professionals — strengthening businesses, empowering people, and fueling local economies. Apply Now If you’re ready to bring your energy and people skills to a fast-growing, supportive team, apply today!

Title: Lead Fabricator Location: Richmond, VA Pay: Up to $ 30.00 per hour (Depending on Experience) Shift: 1st Shift Duration: Contract to Hire Position Overview: We are seeking a highly skilled and motivated 1st Shift Lead Fabricator to lead and assist a team of welders/fabricators in fabrication and welding operations during the shift. This leadership role is crucial in ensuring seamless production workflows, maintaining high-quality standards, and fostering a collaborative and efficient team environment. Key Responsibilities: Team Leadership: Supervise and guide a team of up to 15 production associates, providing direction, support, and mentorship to ensure optimal performance and adherence to safety and quality standards. Production Oversight: Monitor and manage daily production activities, ensuring that fabrication and welding, meet all established goals and timelines. Quality Assurance: Conduct regular inspections of workpieces to verify conformance to specifications, working alongside quality control personnel to ensure quality standards are consistently upheld. Process Improvement: Identify opportunities for process enhancements and collaborate with cross-functional teams to implement improvements that increase efficiency and reduce waste. Equipment Management: Ensure that all machinery and equipment are properly maintained and calibrated, coordinating with maintenance teams to address any issues promptly. Documentation: Maintain accurate records of production activities, including work orders, inspection reports, and maintenance logs, ensuring compliance with company policies and regulatory requirements. Qualifications: Experience : Minimum of 5 years experience within a structural steel fabrication environment. Technical Skills: Proficiency in reading and interpreting fabrication drawings, blueprints, and work orders. Strong understanding of welding techniques, CNC operations, and fabrication processes. Leadership Abilities: Demonstrated ability to lead, motivate, and develop a diverse team, fostering a positive and productive work environment. Problem-Solving: Strong analytical and troubleshooting skills, with the ability to identify issues and implement effective solutions promptly. Communication: Excellent verbal and written communication skills, with the ability to convey information clearly and collaborate effectively with team members and management. Education: High school diploma or equivalent; technical certifications or associate degree in a related field preferred.

Are you a skilled Chef/Cook that is looking to join a great team of culinarians? Do you value working with fresh local product? Westminster-Canterbury of the Blue Ridge is currently looking for key players to become part of our amazing team. Are you ready for a great work/life balance? At Westminster-Canterbury of the Blue Ridge, we value our associates family’s time and encourage them to have a life outside of work. You must show pride in your work and want to excel. We want team players that take ownership and want to show their skills. With venues ranging from Fine dining, Bistro Pub, and Coffee Shop there is something for everyone here and our Chef’s and cooks have opportunity to get creative with menus. The ideal candidate will show interest in growing their talents and maintaining a high level of quality and attention to detail. We encourage upward mobility and want to promote from within. We currently have an opening for a full-time Sous Chef in our Dining Services Department . In this role, the Sous Chef will assist the Senior Sous Chef in coordinating and participating in activities of cooks and other kitchen personnel engaged in preparing and cooking foods. Responsibilities Cooks and otherwise prepares foods according to recipes. Responsible for quality and consistency of product taste and presentation. Ensures all deadlines are met in food production based on production orders. Serves customers in an efficient and friendly manner. Resolves customer concerns. Interacts with co-workers to ensure compliance with company service standards, and inventory and cash control procedures. Assures compliance with all sanitation, ServSafe, safety, production, and merchandising requirements. Qualifications Experience in a supervisory role. Excellent verbal and written communication skills and negotiation skills. Experience in a commercial kitchen or a professional culinary program Knowledge of methods, materials, and practices of food preparation Available to work evening, weekends and holidays Able to uphold Magnetic Values (Multicultural-Accountable-Game Changer- Nurturing- Empowering-Teachable) Requirements ServSafe Certification Bachelor's degree in Food Services, Technology/Management/Culinary or related field. Minimum of Associates Culinary degree or equivalent work experience of four years in a hospitality/culinary related environment required. Two years kitchen supervisory experience. Benefits Snapshot Paid Time Off package Education Program to offer financial assistance with education costs Retirement Savings Plan with a company match Free Meal while working Paid Holidays Free gym and pool access Free parking Medical, Dental, and Vision Benefits

As an essential part of the Environmental Services team, provides clean, sanitary, comfortable, orderly and satisfying surroundings for the residents, guests and associates. The housekeeper promotes sanitary conditions which prevent the spread of infection and odors. These functions are performed in designated areas following established schedules, procedures and protocols set forth by WCBR management. We are looking to fill a full-time day shift position. We offer a minimum of $ 16.39/hour starting rate. Requirements Operates various mechanized cleaning equipment. Perform cleaning functions in designated areas following established schedules. Assist, as needed, in cleaning of emergency spill observed or requested. Report any repair needed to supervisor. Use safety precautions in all housekeeping services. Qualifications Ability to work with minimal supervision. Support of the overall goals of the department to provide effective and efficient service. Experience in cleaning of residential or commercial. Ability to follow written and verbal instructions. Available to work evenings, weekends and holidays as necessary. Requirements Must have a valid Virginia Driver's license with clean record High school diploma, GED or equivalent years of experience. Benefits Snapshot Paid Time Off package Education Program to offer financial assistance with education costs Retirement Savings Plan with a company match Paid Holidays Free gym and pool access Free parking Medical, Dental, and Vision Benefits

Nurses provide “Hands on” key direct resident care in accordance with physician orders, nursing directives and established nursing care policies, procedures, and standards. RNs and LPNs work closely with a committed health-care team with the ultimate goal of providing a supportive, safe and home-like environment for residents. Responsible for planning and providing professional nursing care for residents to include completing all medical record documentation identify resident/family support systems, and serve as the interface with physicians and ancillary staff to obtain and communicate information regarding resident care. The successful candidate is also responsible for providing supervision of Certified Nursing Assistants and assists with the training of new team members. The schedule for nurses is either 7:00am to 7:30pm or 7:00pm to 7:30am. Starting pay rate is between $ 28.84 and $ 43.00 per hour depending on licensure and relevant experience. We also offer shift differentials or shifts worked overnight and/or on the weekend. Responsibilities Plan and provide professional nursing care for residents in accordance with physicians’ orders and established policies and procedures. Administer medications and treatments as necessary, maintain resident charts, and procure supplies and medications. Assist with the planning and overall nursing care of the residents on the unit assuming charge nurse responsibilities. Serve as interface with physicians and ancillary personnel to obtain and communicate information regarding resident care. Provide supervision of nursing assistants; schedule assignments; review/revise assignments according to individual needs of the residents and ensure assignments/tasks are completed in a timely manner Evaluate, coordinate and assist in the activities of supportive staff and make recommendations for improvements in the quality and effectiveness of nursing care provided the residents. Provide resident and family instructions and care plans to facilitate progressive and recuperative medical care programs. Schedule physician appointments and coordinate transportation of the resident as needed. Qualifications Ability to work on a daily basis with Physicians and Nurses, residents, family members and responsible parties to review progress and plan and resolve issues. Ability to complete multiple assignments with multiple deadlines on time and within budget. Ability to make quick observations of a resident's condition. Strong ability to work collaboratively with a diverse group of staff members across the organization. Requirements Current Virginia RN or LPN license. Current CPR and First aid certification. High school diploma, GED or equivalent years of experience Associate's degree in Nursing preferred.

Certified Nursing Assistants (C.N.A.) provide a variety of selected routine nursing care tasks under the direct supervision of the nurses responsible for providing direct resident care. Responsibilities include assisting in the examination, treatment, and care of residents; provide privacy and assistance as appropriate in maintaining the resident’s dignity. In many instances, C.N.A.s may spend more time with residents than anyone else on the health care team and therefore should provide a supportive, safe, home-like environment. For this reason, they can easily form lasting connections with residents and families and require individuals who are compassionate, empathetic and truly interested in helping others. We are looking for candidates who can work our difficult to fill shifts. This includes weekends, evenings, and nights. This position requires a schedule of at least two shifts per week and no more than three shifts per week. Schedules will be determined 30 days in advance. The pay rate for this position is $ 26.52 per hour. Responsibilities Assist nursing personnel in maintaining a therapeutic environment and provide direct resident care. Participate in rounds of all resident rooms, utility areas, tub rooms and other areas as required. Take vital signs. Turn and re-position bedridden residents to prevent the breakdown of their skin. Provide direct resident care such as assisting with bathing, eating, dressing, personal hygiene and walking residents. Answer resident's Call lights. Assist with the admission and discharge of residents. Qualifications Technical competencies include infection control, vital signs, hygiene, dietary needs, body mechanics, paperwork and charting and other miscellaneous skills. Ability to make quick observations of a resident's condition and report that information back to the nurse. Ability to monitor the health, safety, and well-being of residents. Able to uphold Magnetic Values (Multicultural- Accountable- Game Changer- Nurturing- Empowering- Teachable). Flexibility to work on varying shifts as needed. Requirements Current Virginia CNA License. CPR and First Aid Certification. High school diploma, GED or equivalent years of experience.

Westminster-Canterbury of the Blue Ridge is a non-profit Continuing Care Retirement Community serving over 400 residents with a mission of responding to the dynamic needs of the aging by providing high-quality services and programs in a residential environment. Our Dining Services department has 11 dining venues spanning from upscale dining to grab and go. We are looking to add to our wonderful team of associates who are passionate about serving our residents. About the Part-time Healthcare Server position: ·Shift options: * * o11:00am to 8:30pm * * o7:00am to 3:30pm ·Minimum pay range of $ 16.39 per hour ·Primary work locations include our Healthcare areas (Assisted Living, Memory Support, and Nursing Care). Responsibilities Properly set-up dining areas and maintain a clean environment Take orders from customers and communicate effectively to the kitchen staff to execute a pleasant and accurate dining experience Ensure that customers are correctly charged through the POS computerized system Qualifications Must be at least 16 years of age Availability to work evenings and weekends is a requirement Prior food service experience is preferred Perks Flexible scheduling Tuition assistance (up to $3,000 per year) Paid training On-board certifications (including ServSafe) Career advancement opportunities Free uniforms Free meal Free on-site gym and indoor pool Retirement savings plan with a company match Bonus opportunities Free on-campus parking

Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience. Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you. The Senior Service Advisor acts as a leader in the service department, providing expert customer service and mentoring Service Advisors. They handle more complicated service requests, resolve escalated issues, and ensure that the service team consistently delivers exceptional customer experiences. Additionally, the Senior Service Advisor plays a key role in driving department efficiency and customer retention. The Role: Mentor and guide new hire Service Advisors, equipping them with the knowledge and skills necessary to navigate internal processes effectively and excel in their roles Conduct daily tracking on the Service Operations Dashboard to ensure the Service Center adheres to work order management standards and maintains high-quality customer communications Work closely with the Shop Foreman to ensure technicians receive all necessary documentation from customers, facilitating accurate diagnosis of customer concerns and improving service efficiency Ensure clients are informed throughout the service experience from initial contact to vehicle handover Conduct comprehensive inspections and thorough check-in processes for customer vehicles, identifying and reporting any damage or visible wear Check in new vehicles and document transport damage on PDI vehicles, ensuring accurate notation on the Bill of Lading (BOL) and processing through internal channels for proper documentation Manage and facilitate loaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for convenience Uphold the Customer Satisfaction Index (CSI) KPI as a fundamental aspect of our operations, actively ensuring that customers are delighted with the quality of service provided Review and revise work orders after technicians and detailers complete their tasks, guaranteeing accurate documentation and precise time punches in alignment with corresponding labor operations Promptly address and correct any warranty claim rejections within the established timeframe to maintain operational efficiency and customer satisfaction Responsible for acquiring customers signatures for service authorization and service invoice via DocuSign and collecting payment for customer pay repairs Explanation of invoice to customers of repairs preformed to ensure correct understanding of completed work and that all concerns have been address to customer satisfaction Greets incoming service clients, answer and direct phone calls, answer client questions, and take messages as needed Ensure that work done meets Lucid's exacting standards before vehicles are returned to clients – act as the last QC step Other duties as assigned Qualifications: Minimum 5+ years of experience in a Service Advisor role Previous experience mentoring Advisors or front of house functions Excellent interpersonal skills with a compassionate and patient demeanor Problem-solving and creative thinking skills Ability to articulate and document details to ensure smooth workflow Ability to tailor and explain automotive terminology and concepts to customers across varying levels of automotive knowledge Proficiency in computer applications such as Microsoft Office as well as learn proprietary DMS software Full-time, including weekends or extended hours during busy periods Willingness to complete Lucid provided CPR training post hire Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire Preferred Qualifications: AA/BS in either Automotive Technology or Business Management, or equivalent work experience Knowledge of HV systems, LV systems, and EV powertrains Start-up experience and related fast-paced environments Compensation Range : The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors. Base Pay Range (hourly) $32 — $45 USD Additional Compensation and Benefits : Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.) By Submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice . If you are a California resident, please refer to our California Candidate Privacy Notice . To all recruitment agencies : Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.