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Account Manager (Mail)
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Job Description
- Develop and/or maintain relationships with current and potential customers.
- Grow business by encouraging current customers to use Brandscape services outside their current scope of work.
- Align direct mail and related services with customers’ marketing and other strategic needs.
- Assist with bids on large-scale and commercial jobs.
- Accurately communicate customer needs to Data Processing and the Production Team, along with any outside vendors.
- Partner with the Production Manager to understand the production requirements of each job, ensure that jobs are completed on time, and reduce downtime in the production pathway.
- Assist customers in designing mail pieces that are efficient to produce, save money on postage, and meet USPS regulations.
- Support account other account managers when their normal sales occasionally include direct mail.
- Actively follow jobs through production until completion and follow up with the customer when the job is complete.
- Aged eighteen (18) or over
- Able to communicate effectively in English, both orally and in writing
- Highly proficient in Windows based computer applications.
- Proficient in Google Workspace, including Drive, Voice, Meet, Docs, and Sheets
- Minimum of two years of business-to-business sales
- Able to bring creative recommendations to clients in areas that increase sales
- Interest in and willingness to increase knowledge of USPS mail standards, regulations, and requirements
- Knowledge of USPS mail classes and standards
- Knowledge of USPS regulations and preparation requirements
- USPS Mail Design Professional and/or USPS Direct Mail Marketing Certificates
- Experience in any or all of BCC, Airtable, Xebra, and Ziflow
- Experience in selling commercial print.
- Multiple years of direct mail sales experience in a business-to-business environment
- Sedentary work
- Repetitive motion with substantial movements (motions) of the wrists, hands, and/or fingers
- Able to perform fine motor tasks such as separating individual sheets of paper; measuring in millimeters; discerning relative weights (thicknesses) of paper
- Close visual acuity to perform an activity such as preparing and analyzing data and figures; viewing a computer terminal; extensive reading
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