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CX/UX Design Manager (Nursing) - Hybrid (ET/CT) R0055920 | DXG | UX/CX COE | Wolters Kluwer

Team & Role

Wolters Kluwer Health is seeking a CX/UX Design Manager (Nursing) to lead design and experience strategy and execution across the Nursing portfolio, spanning education, practice, and professional development. This role sits in a complex, regulated, and high-impact domain and requires a leader who drives clarity, alignment, and data-driven decision making.

This is a player-coach leadership role, not a visual design position only. You will set direction in ambiguous spaces, align cross-functional teams early in the product lifecycle, and ensure UX drives meaningful outcomes for nurses, students, educators, and institutions. You will also act as a change agent, helping partners evolve their understanding of UX from strategic product design to execution.

About Us: Lippincott Nursing Education: Link

Lippincott Nursing Solutions: Link

Hybrid: Eight days a month we come together in the closest ET/CT local office within 50 miles to experience the value of connecting with colleagues. You will report to the Director, CX/UX Design, and work under the leadership of the VP, User Experience & Design. This role is a part of DXG | UX/CX - Wolters Kluwer DXG U.S., Inc. | Please view the site office location directory for potential office preferences nationwide. http://bit.ly/Find_A_WK_Office | #LI-Hybrid

Apply now with your resume, portfolio, and a brief summary of why you're excited about this opportunity.

Your Portfolio

• Resume and portfolio should demonstrate experience leading complex, cross-functional product work, including examples of strategic thinking, facilitation, and shipped outcomes, not just visual design artifacts.

Required Job Qualifications | What We're Looking For

• Experience leading UX in complex, ambiguous product environments
• Strong facilitation skills with a track record of driving alignment and decisions
• Ability to influence cross-functional partners without formal authority
• History of impactful, user-centered product experiences
• Strong product thinking and business awareness
• Comfort operating as a player-coach

Preferred

• Experience in healthcare, education, or other regulated industries
• Familiarity with accessibility and inclusive design practices
• Experience contributing to AI-enabled or emerging technology experiences
• Background in systems thinking or service design

Technical & Craft Foundations

• Experience working with design systems and scalable UX patterns
• Working knowledge of WCAG accessibility standards
• Proficiency with Figma and current Figma best practices (auto-layout, local-components, selection, etc.)
• Adobe Creative Suite familiarity a plus
• Understanding of agile development and complex, cross-functional delivery
• Foundational knowledge of HTML5 and CSS3 to support effective collaboration with Engineering
• Experience or working knowledge in the AI space, including designing or partnering on AI‑enabled experiences and understanding implications for usability, trust, and workflow integration

What Success Looks Like

• UX is engaged earlier and more consistently in product discovery
• PreVis and visioning workshops drive alignment and momentum
• Accessibility and usability are considered early, not retrofitted
• UX helps shape responsible, effective AI-enabled experiences
• UX is viewed as a vital strategic product partner, not a downstream service

What You'll Do

Strategy, Discovery, and Alignment

• Own UX strategy for key Nursing initiatives across education and practice portfolios
• Use iterative discovery and experimentation to reduce product risk by validating value, business viability, usability, and feasibility early and continuously
• Frame complex or competing inputs into clear problem statements and opportunity areas
• Initiate and lead PreVis / visioning workshops to align teams on future-state experiences and priorities
• Bring UX into the earliest stages of product thinking, shaping problems before solutions are defined
• Partner closely with Product, Engineering, and AI teams to ensure feasibility, quality, and follow-through
• Collaborate closely with UX Research to ensure that insights guide strategic decisions and direction, and that proposed solutions are thoroughly validated

Delivery and Execution

• Guide work from strategy through execution, including concepts, roadmaps, and shipped experiences
• Stay hands-on when needed, particularly during early discovery or high-ambiguity initiatives

Systems, Accessibility, and Emerging AI

• Design across end-to-end journeys, workflows, and platforms
• Embed accessibility (WCAG) into UX thinking and delivery from the start
• Reinforce consistent UX patterns and experience quality across the Nursing and broader Health ecosystem
• Help shape agentic and AI-enabled experiences that are usable, trustworthy, and grounded in real nursing workflows

Team Leadership and Growth

• Lead and develop UX designers, setting clear expectations and providing ongoing coaching
• Evolve team structure and engagement models as the business scales
• Manage day-to-day resourcing, including oversight of contractors and external partners
• Demonstrate responsible stewardship of allocated resources and delivery commitments
• Foster a collaborative, outcomes-oriented UX culture

Leadership, Influence, and Change

• Act as a change agent, increasing UX maturity across partners and teams
• Influence without authority through credibility, clarity, and strong facilitation
• Represent UX effectively in cross-functional and leadership forums
• Communicate progress, risks, tradeoffs, and recommendations in executive-ready narratives

Why Wolters Kluwer Health, Nursing

Our Nursing products support learners and professionals at critical moments, from education through practice. UX plays a pivotal role in shaping these experiences, and this role offers the opportunity to lead change, influence how products are built, and deliver impact at meaningful scale.

Additional Information

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

details of our benefits are available https://www.wolterskluwerbenefitsguide.com/welcome/

Company Overview

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

• Ranked by Forbes Magazine as among America's Best Large Employers for 2022 - #84
• Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023
• WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$128,900.00 - $226,050.00 USD

This role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.