Cox EnterprisesAtlanta, GA
$122,600 - $204,400 / year
Company Cox Automotive- USA Job Family Group Business Operations Job Profile Sr Manager, Business Process Design & Improvement Management Level Sr Manager- People Leader Flexible Work Option Hybrid- Ability to work remotely part of the week Travel % Yes, 25% of the time Work Shift Day Compensation Compensation includes a base salary of $122,600.00 - $204,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description The Senior Manager, Business Process Design & Improvement, is responsible for developing and leading AI transformation initiatives across the sales organization. This individual is responsible for engaging with senior sales leadership and boundary partners to develop, implement, and monitor the execution of the sales tool strategy roadmap. The Senior Manager, Business Process Design & Improvement will lead a team responsible for a portfolio of medium-to-large-sized projects, focusing on the team's capabilities, including sales tool strategy enablement, supporting the digital adoption strategy, and business process design and improvement initiatives. This individual will focus on maximizing performance by rationalizing, automating, and integrating sales enablement tools to achieve the highest ROI. Additionally, the Senior Manager, Business Process Design & Improvement, will identify and create strategies to reduce redundancies in tools across CAI, enabling an enterprise approach for determining the appropriate tools across the organization. This role will also oversee the delivery and maintenance of Digital Adoption content, as well as lead a tool process governance team. This team will own the full repository of processes within the CAI toolkit, developing and maintaining reporting and business analysis to ensure they're followed, partnering with the business and technology teams to enhance. What You'll Do Acts as a strategic partner to the Sales Executive team and senior leaders, providing consultative guidance to enable the CAI Sales Team to effectively leverage AI-driven strategies. Spearhead AI-driven change initiatives within the sales organization, ensuring alignment with business objectives and maximizing impact. Collaborate with senior sales leaders and boundary partners to design, implement, and monitor the sales tool strategy roadmap, supporting both current and future business needs across all CAI Sales/PM teams. Lead new tool exploration efforts to ensure strategy and tech stack are aligned to industry best in class, including AI capabilities. Design and monitor overall effectiveness of AI capabilities and tools to inform the future strategy and ROI. Owns vendor management relationships, including strategic oversight in negotiation, contract terms, and direct partnership with CAI Supply Chain Oversee design, configuration, testing, adoption, and implementation of new and/or enhanced processes, tools, etc Partner closely with other peers with the SBO and Technology teams to create a vision for how technology converges to enable the seller experience Identify new tools/functionality capabilities to enhance sales and performance management effectiveness with a specific focus on AI and automation across tools. Develop and execute an adoption strategy for tools/processes, including engaging with business owners for key enablement tools (Seismic, WhatFix, etc.). Develop and lead pilot strategies validating business value and requirements supporting an evaluation recommendation for new tools/processes. Create investment roadmaps and impact analyses aligned with future budget plans, providing clear visibility into new funding requirements and potential variances. Rationalize redundant sales tools, including AI capabilities, and work with leadership to obtain buy-in and the budget necessary to develop an enterprise approach. Owns the sales tech stack and is the primary point of contact for key contract renewals, contract terms, license management, and RFPs. Responsible for the overall execution and evolution of our Digital Adoption strategy across CAI Sales/Performance Management. Partner with Technology and boundary partners to develop an Enterprise Digital Adoption Strategy while considering business requirements for all impacted parties. Leads individual contributors to ensure the execution of building, auditing, and deploying new content in Salesforce instances and other enablement tools. Facilitates stakeholder meetings for AVPs and above, oversees and communicates process gaps and KPIs for leadership alignment Examines high-level process changes, identifies critical metrics, and oversees preparation for stakeholder reviews Oversees efforts to identify business process improvement opportunities, develop and monitor applicable KPIs, and recommend enhancements with a focus on improved sales and pm team experience, increased productivity, and/or reducing cost. Provides continuous visibility into process compliance, prioritizes process governance efforts, and monitors adherence to standards What's in It for You? Here's a sneak peek at the benefits you could experience as a Cox employee: A competitive salary and top-notch bonus/incentive plans. Exceptional work-life balance, flexible time-off policies and accommodating work schedules. Comprehensive healthcare, with multiple options for individuals and families. Generous 401(k) retirement plans with company match. Professional development and continuing education opportunities. Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. Extra perks like pet insurance, employee discounts and much more. Who You Are Minimum: Bachelor's degree in related discipline and 8 years' experience leading enterprise-level projects and/or strategy in a highly complex sales/sales operations environment. The right candidate could also have a different combination, such as a master's degree and 6 years' experience; a Ph.D. and 3 years of experience; or 12 years' experience in a related field. 3+ years of experience in management or leadership role Demonstrate a foundational understanding of AI to effectively communicate concepts, trends, and the impacts of technological advancements within the organization In-depth, hands-on knowledge of enterprise AI tools, including Copilot M365, Claude, Agentforce, etc. Experience working directly with sales leadership to understand business priorities and needs Proven ability to drive adoption and change management for new tools/processes Ability to think strategically and plan long-term in a fast-paced environment Excellent presentation skills; strong skills in effective communication with all levels of leadership Ability to create executive-level documentation via MS suite Experienced team leader with proven skills in change management and problem-solving Experience in operating in a support capacity in a high-functioning sales and/or operations environment Technical Skills: Outstanding analytical skills and a high degree of intellectual curiosity, who can help connect dots Project Methodologies: Thorough understanding of program management techniques and methods Build Relationships: Establish and maintain positive working relationships with others, both internally and externally Communicate Effectively: Good listener with outstanding interpersonal qualities and a natural, effective consultative style who can present their views in a clear and compelling manner Creativity/Innovation: Develop new and unique ways to improve the operations of the organization and to create new opportunities. Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to exceed expectations Collaboration: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions Solve Problems: Assess situations to identify causes, generate solutions, and make recommendations to resolve the problem Systems: Fluent in Microsoft Office, particularly Excel, Word, and PowerPoint, and advanced Excel skills required Influence: Ability to operate and work across functional groups in a matrixed organization and influence change Work Ethic: Must be willing and able to "roll up the sleeves." Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements. Preferred: Knowledge of CAI (Cox Automotive) supply chain, licensing agreements, etc. Join the Cox family of businesses and make your mark today! Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer- All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
Posted 4 days ago