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Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care. Does this position require Patient Care? Yes Essential Functions Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training. Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record. Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education. Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach. Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated. Maintains inventory of immunizations and check expiration dates. Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider. Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene. Qualifications The Medical Assistant within the Lung Center will be responsible for patient flow throughout the patient visit including vitals, rooming of patients, and working closely with ILP and MDs. Obtain full set of vital signs, load radiology in Epic,. Document vital signs in chart and in Epic. Place vital sheet in front of chart for MD review. Review that most recent data is available for the MD and report any abnormal finding to the appropriate MD/Fellow/Resident or PA. Review all medications with patient and make sure it is accurate and up to date in including dosage, frequency and route. Confirm that all allergies, contraindications, reactions and severity of allergy are up to date and reviewed in Epic. Remove all stitches, staples, steri-strips and dressings for MD exam. Clean and re-dress dressings and feeding tubes, under MD direction/supervision reinsert tubes. Give breathing treatments to patients in clinic as needed and directed. Perform pulmonary function testing (PFT) and oximetry (SaO2), 6 minute walk and phlebotomy and accu-checks as needed and send specimens to lab via shoot/transportation in timely manner. Document all results in Epic as appropriate. Assist MD/PA with all office procedures including Thoracentesis. Manage patient flow and page MD when necessary, this can include assisting in transporting patients to various departments as needed. Liaison between departments in the hospital and clinic for patient care. Arranges ambulance transportation as needed. Clean all exam rooms between each patient with the appropriate wipes. Magazines and brochures are adequately stocked in exam rooms. Prepare clinic for opening: Daily calibration of PFT/Oximetry equipment, thermometers, scales and maintain logbooks. Daily check of medication refrigerator for medication amount, expiration dates and temperatures. Verify exam rooms are clean including the floor and stocked including linen, all lights are working, all schedules are posted, consult/MD offices are prepared, phone messages have been taken off, cabinets are unlocked, and clinic list is given to radiology liaison. Prepare clinic for closing: verify all exam rooms are cleaned and restocked. All cabinets are locked, all sharps containers are checked for volume, all computers are shut down and logged off. Create daily schedule on Magnatag board for following clinic. Print clinic schedules and post in designated locations. Prepare all paperwork for Attending to sign is ready for the next day. Process all disability forms, letters, home oxygen orders and medical paperwork. Responsible for all patient and outside company correspondence, including phone calls and messages, related to medical paperwork. All phone calls are to be returned within 1 business day. All correspondence, written and verbal, is to be document in Epic. Process all lab specimens, place all blood work orders and send all clinical specimens to the appropriate lab/department. Responsible for ordering all clinical supplies including respiratory and linens. Ensure adequate supply of forms. Send equipment for sterilization. Verify all equipment, supplies and medications are not expired. Assist with on-the-job training and support for newly hired Medical Assistants and Medical Assistant students. Works as a team member with all staff in the Department to ensure smooth operations, including participation in staff meetings and taking minutes as necessary. Performs all other duties as assigned by Practice Manager and/or MD/PA/NP, including all generally accepted office functions such as faxing, scanning, and mailing. Education High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Basic Life Support [BLS Certification] - Data Conversion- Various Issuers preferred Certified Medical Assistant [National Certification] - Data Conversion- Various Issuers preferred Experience Direct MA experience or medical field work 1-2 years required Knowledge, Skills and Abilities Strong interpersonal and communication skills are essential for success in this position. Ability to prioritize tasks in complex and busy environments. Accuracy and attention to detail. Comply with all local, state, and federal privacy and confidentiality rules and regulations. Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens. Comprehensive knowledge of medical terminology, procedures, and protocols. Proficiency in electronic health record (EHR) systems and medical office software. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Managing one's own time and the time of others. Additional Job Details (if applicable) Physical RequirementsStanding Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs- 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision- Far Constantly (67-100%) Vision- Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 15 Francis Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.