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Exemption Status:

Non-Exempt

Hiring Range:

$20.00 - $33.15

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Friday, Holidays - One Major Winter Holiday, Saturday, Thursday, Tuesday, Wednesday

Scheduled Hours:

3:00p- 11:30p

Shift:

2 - Evening Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

71000 - 0123 CSS

Union:

SEIU Local 509 Community Health Link

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Functions as a member of the treatment team by assisting with the implementation of treatment services. Responsibilities include monitoring daily client activities, assisting with direct care, documentation, orientation, and ensuring compliance with treatment plans and program rules. Promotes a safe, therapeutic, and recovery-oriented environment.

I. Major Responsibilities:

1. Serves as a residential counselor for assigned clients using recovery-oriented principles.

2. Assists with client admissions and intake, including documentation, orienting to program, inventory, and contraband searches in accordance with program policy

3. Implements and documents treatment plans and interventions in accordance with program policy and funder requirements.

4. Supports clients with activities of daily living (ADLs), including hygiene, budgeting, transportation, and relapse prevention.

5. Facilitates healthy menu planning, food shopping, and meal preparation.

6. In accordance with program model of medication administration and observation, monitors and documents medication usage, assists with refills and appointments, observes client behavior and alerts medical staff of concerns quickly, and maintains accurate documentation.

7. Maintains residence cleanliness and safety through daily chores and supervision.

8. Provides crisis intervention with clients as needed.

9. Provides behavioral coaching, support, and intervention as needed. Verbally engages with clients in a professional and supportive manner.

10. Leads skill development, psychoeducational, and therapeutic groups.

11. Maintains compliance with regulatory, licensing, agency, and industry training requirements. Completes renewal certifications prior to expiration. This includes, but is not limited to, any program specific requirements and certifications such as MAP, CPR, CPI.

12. Notifies supervisor of program deficiencies and reviews documentation for accuracy.

13. Answers phones and email professionally and documents relevant information.

14. Monitors client location and condition per program regulations.

15. Coordinates and facilitates recreational activities.

16. Mediates conflicts among clients.

17. Maintains client record.

18. Attends and participates in all required program meetings including (but not limited to) regular supervision and staff meetings.

Standard Staffing Level Responsibilities:

1. Complies with established departmental policies, procedures, and objectives.

2. Attends variety of meetings, conferences, seminars as required or directed.

3. Demonstrates use of Quality Improvement in daily operations.

4. Complies with all health and safety regulations and requirements.

5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.

6. Maintains regular, reliable, and predictable attendance.

7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:

1. Residential Counselor I: Minimum of a high school diploma/GED/HiSet.

2. Residential Counselor II: Bachelor's degree, preferably in the field of psychology or human services.

Preferred:

1. Residential Counselor I: Associate's degree in psychology or human services.

Experience/Skills:

Required:

1. Ability to observe, document, teach, and respond to client needs.

2. Effective communication skills.

3. Must pass a CORI background check.

4. Current certification in CPR and First Aid. Certifications must be completed within three (3) months of date of hire. Failure to obtain certification within the specified timeframe will result in termination of employment. Failure to maintain active certification status may result in disciplinary action, up to and including termination of employment.

5. For specific program assignments where Medication Administration Program (MAP) certification is required, must obtain MAP certification within six (6) months of date of hire. Failure to obtain MAP certification within the specified timeframe will result in termination of employment. Failure to maintain active certification status may result in disciplinary action, up to and including termination of employment.

6. For Awake Overnight: Must stay alert during overnight shifts, conduct room checks, conduct fire drills, and complete logs.

7. Driving Requirements:

a. Faith House, Beryl's House, and Orchard Street: Current valid US-issued driver's license.

b. For Adult Community Clinical Svcs (ACCS) Div: All programs require a current valid US-issued driver's license and a registered, inspected, and insured automobile for work related purposed including transporting clients in a personal vehicle (or a company vehicle).

c. Detox, TSS (Transitional Support Svcs), CSS (Clinical Stabilization Svcs), CCS (Community Crisis Stabilization), and ATS (Acute Treatment Svcs): Driving is not required.

Preferred:

1. Prior experience in human services.

2. Understanding of addiction and recovery (for substance use programs).

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered medium (lifts up to 10 lbs. frequently and 20 lbs. occasionally). Position requires work indoors in a patient-facing environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.