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Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Clinical/Practice Assistant Lead provides day-to-day leadership and oversight of front desk operations across the Women's Health department, including Maternal Fetal Medicine (MFM), Minimally Invasive Gynecologic Surgery (MIGS), and Assisted Reproductive Technology (ART). This position is responsible for ensuring exceptional patient experiences, efficient scheduling and registration workflows, staff development, and consistent execution of departmental policies and operational standards.

The Clinical/Practice Assistant Lead serves as the primary resource for front desk staff, partnering closely with clinical leadership, providers, scheduling teams, revenue cycle, and administrative leadership to promote efficient operations and high-quality patient care.

Qualifications

Essential Responsibilities:

• Provides day-to-day supervision of Clinical/Practice Assistants and front desk staff.
• Assigns, prioritizes, and monitors daily workflow to ensure efficient clinic operations.
• Coaches, mentors, and develops staff through ongoing feedback and training.
• Participates in recruitment, interviewing, onboarding, orientation, and competency assessment of new employees.
• Assists the Practice Manager with performance evaluations, attendance management, scheduling, and corrective action.
• Ensures appropriate staffing coverage and adjusts assignments based on clinic needs.
• Serves as the first point of escalation for operational and staff concerns.
• Serves as the departmental subject matter expert ("Super User") for scheduling, registration, electronic health record, and other front desk applications.
• Promotes accountability, teamwork, and a positive patient-centered culture.
• Performs other duties as assigned to support the operational needs of the department.

Knowledge, Skills & Abilities

• Strong knowledge of ambulatory practice operations, scheduling, registration, insurance verification, and patient access workflows.
• Demonstrated leadership, coaching, and team development skills.
• Excellent organizational, problem-solving, and critical thinking abilities.
• Strong interpersonal and communication skills with the ability to effectively manage difficult situations.
• Ability to prioritize multiple responsibilities in a fast-paced healthcare environment.
• Proficiency with Epic and other healthcare information systems preferred.
• Knowledge of HIPAA, patient confidentiality, and regulatory requirements.
• Commitment to exceptional customer service and patient-centered care.

Qualifications

• High school diploma or equivalent required. Associate or bachelor's degree preferred.
• Experience in an ambulatory healthcare or physician practice setting 1-2 years preferred.
• Previous experience serving in a lead or supervisory capacity preferred.
• Experience with scheduling, registration, insurance verification, and EPIC.
• Women's Health experience preferred, including familiarity with Maternal Fetal Medicine, Minimally Invasive Gynecologic Surgery, Fertility, or other specialty practice operations.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

2014 Washington Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$25.99 - $37.83/Hourly

Grade

6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.