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Quals--The Sr. Software Analyst is responsible for executing the Business Analyst role for their assigned technical product(s), application(s) or projects, within the context of an agile/DevOps delivery model. In addition, they will extend their responsibilities to take on Project Management roles and Operations topics and may also fill the Agile Scrum Master role.

Key accountabilities of the function

(pls. use suitable verbs as agree, verify, operate, support, prepare, decide, etc.)

Business Analysis: Execute the Business Analyst Agile Role by:

" Building a strong understanding of the assigned business processes, functions, roles and rules

" Owning the functional solution the big picture story of the initiative being delivered

" Collaborating with the Business to elicit requirements, define acceptance criteria, and maintain a prioritized product backlog

" Creating user stories to the level of granularity required by the team

" Clarifying inconsistencies and resolving issues to bridge the gap between user expectations and the delivered product

" Testing deliverables against a user story s acceptance criteria to validate that the delivered product meets the business goals

Project Management: Lead the activities of assigned projects by:

" UtilizingITPM processes to direct the execution of IT related projects

" Coordinating business, IT and provider resources to ensure on-time delivery of high-quality, cost-efficient projects

" Executing appropriate ITPM delivery tasks, activities and deliverables as necessary to ensure project success

" Managing key project management processes and artifacts to ensure successful project delivery

Scrum Master: Execute or support the Scrum Master Agile Role by:

" Leading the Agile team in the adoption and execution of Agile processes

" Planning and facilitating key Agile events including daily scrum, sprint planning, sprint demo and retrospective meetings

" Collaborating with the Product Owner to manage the Product backlog

" Clearing obstacles and enabling the efforts of the scrum team

Operations and Support: Support the objectives of the DevOps team by:

" Steering providers in the execution of support tasks

" Resolving escalated support topics

" Planning and executing upgrades and replacements to ensure that hardware and software components remain supported

" Executing ITSM/ITIL processes to ensure ongoing stable operations and alignment with SLAs

Coordination and Administration: Support efficient work processes by:

" Coordinating day to day activities with team members

" Leading and mentoring other team members as appropriate

" Coordinating release planning and off-cycle efforts

" Resolving or escalating risks and issues

" Executing resource planning and time tracking processes

Impact on innovations and changes

(What is the expected extent of change of a function in terms of processes, systems, etc.?)

" Balancing speed to market, product quality and cost in the design and implementation of technical solutions

" Developing technical solutions that appropriately account for both evolving technology and future business requirements

" Executing in an evolving agile environment

Purpose and subject of the interaction/communication with internal/external interfaces, negotiating mandate

(e.g. What is communicated how to whom?)

" Close collaboration with IT colleagues and the Business in the design and implementation of technical solutions

" Performance of activities and interactions with our internal and external customers through verbal or written communication should reflect adherence to the company s core values

Educational Background / Professional Knowledge and Experience / Other Skills

Education

" Bachelor s Degree

Work experience, Leadership experience

Requirements

" 3 - 5 years IT experience

" 2 - 3 years project management

Preferences

" 1 - 2 years Financial Services industry

Additional skills: special skills / technical ability etc.

" Strong knowledge of common concepts and processes in project delivery

" Familiarity with financial services lease and loan applications

" Experience in a multi-location, international environment

" Strong written and verbal communication skills, including the ability to sell complex topics with members of management at all levels

Financial Services Required Learning Courses:" UDAAP" The Gramm-Leach-Bliley Act