Residential HVAC Service Technician
Welcome to Levine & Sons Plumbing, Heating, and Cooling, where we don't just provide services – we craft experiences, forge connections, and build lasting relationships.
For over nine decades, we've been the heartbeat of Michigan's home comfort solutions, setting the standard for excellence, integrity, and innovation. Our journey began in 1927, guided by the timeless principle of treating others as we'd like to be treated. Since then, we've become more than just a company – we're a legacy, a cornerstone of communities, and a beacon of reliability and trust.
At Levine & Sons, we're not content to simply follow trends – we set them. We invest in the latest equipment and cutting-edge technology to ensure that our team has the tools they need to succeed. But our most valuable asset isn't our equipment – it's our people. That's why we're committed to providing some of the highest wages and most comprehensive benefits in the industry. Because when our employees thrive, our company thrives. But don't just take our word for it – our customers speak for themselves. From the bustling streets of Southfield to the quiet corners of Michigan's countryside, we've left a trail of satisfied customers in our wake. They know that when they choose Levine & Sons, they're not just getting a service – they're getting an experience. They're getting a team of dedicated professionals who go above and beyond to deliver exceptional service, every time.
So why join us? Because at Levine & Sons, you're not just an employee – you're part of a family. A family that values integrity, excellence, and above all, each other. A family that believes in doing good work, treating people right, and making a difference in the world.
Top Candidates will be reliable and possess a “customer first” work ethic along with a passion for providing our customers with the best solutions possible.
In exchange for your skillset and commitment, we offer:
- Company vehicle, gas card, cell phone, and tablet
- 401(k) with Company Match
- High-quality, Affordable Medical, Dental, and Vision Insurance
- Health Savings Account with company contributions
- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
- Paid Holidays
- Paid Time Off (PTO)
- Parental Leave
- Tuition reimbursement
- Special deals/Discounts on a variety of services and entertainment
- Tool account
- Safety shoe reimbursement
- Family & friends discounts on services
- Yearly Performance Reviews
Service Technician Success Metrics:
- Customer Satisfaction: Provide clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
- First-Time Fix Rate: Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
- Response Time: Respond to service requests within Levine's defined time frame. Timely response ensures customer comfort and builds trust.
- Service Revenue Generation: Diagnose and troubleshoot HVAC equipment issues, recommending appropriate solutions and discussing options with customers. Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
- Service Agreement Enrollment: Successfully enroll customers in Levine’s service agreements, promoting long-term customer relationships and recurring revenue.
- Productivity and Utilization: Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.
- Technical Excellence: Perform routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
- Inventory Management: Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
- Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
- Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
- Team Collaboration: Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment.
- Professionalism and Communication: Uphold professional communication and appearance at all times when interacting with customers.
- Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
- Additional Duties as Assigned
$30 - $40 an hour
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.