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DESCRIPTION OF POSITION:

• Responds to, controls and oversees calls for assistance and alarms taking action and intervening to mitigate situations, protects people and property. Patrols, assesses and secures LCMHS properties and provides escorts and education to internal customers. Enforces criminal ordinances and LCMHS policies and works with law enforcement and other community partners Carries and uses authorized security weapons.

SUPERVISION: Reports directly to the Security Manager

RESPONSIBILITIES AND DUTIES:

• Responds to security emergencies:

1. Responds to calls for service, in-progress emergencies, and alarms;
2. Coordinates scheduled emergency drills;
3. Takes action and intervenes per procedure and protocols to mitigate the situations and to reduce injury, prevent property damage or loss;
4. Engages in dynamic, potentially violent encounters, uses empty-hand control techniques, handcuffs and authorized security weapons according to policy.
5. Investigates and reports incidents, and prepares written reports;
6. Responds to behavioral health emergencies, de-escalates, and executes hands on physical interventions under clinical direction.

• Patrols, and conducts surveillance of LCMHS facilities and properties:

1. Identifies, assesses and addresses threats and risks to ensure the safety and security of people and property;
2. Conducts patrols to protect people and property;
3. Provides security escorts for patients, visitors and employees at LCMHS facilities and campuses;
4. Controls access to LCMHS facilities and properties;
5. Monitors critical building security systems such as cameras, alarms and access control systems;
6. Maintains and properly operates equipment including radio, weapons, handcuffs, body-worn cameras, emergency vehicles and personal equipment.

• Enforces criminal ordinances and LCMHS health system policies:

1. Detects and interdicts criminal activity;
2. Detains or arrests offenders per policy;
3. Partners with law enforcement;
4. Enforces and issues citations for violations of administrative policies such as smoking, visiting, parking and regulations related to safety and security.

• Serves as a department liaison to internal partners, community partners and other customers:

1. Partners with internal customers to identify risk and safety concerns;
2. Provides security, personal safety, workplace violence prevention, and other education to internal customers to support personal safety in and out of the workplace;
3. Provides assistance to patients, visitors and other customers;
4. May participate in organizational regulatory and security committees; Other duties as assigned; may be assigned to work varied hours and locations to meet LCMHS needs.

• Ability to effectively read, write, and speak in English
• Ability to write effective reports and maintain written logs
• Strong interpersonal skills
• Ability to perform duties independently
• Ability to follow complex instructions
• Performs well in a fast paced environment under stressful conditions
• Ability to confront and engage disagreeable and potentially violent people
• Ability to make decisions and apply good judgement in uncertain situations
• Knowledge of security operations and procedures
• Basic computer competency
• Ability to walk, stand or sit for extended periods
• Ability to run, or exert intense physical effort in moving or restraining others
• Work inside and outside and may be exposed to unfavorable weather conditions
• Ability to qualify and maintain proficiency with security techniques, tools, equipment and weapons, e.g.: defensive tactics, body worn camera, handcuffs, expandable baton, body worn camera, conducted energy device and aerosol subject restraint
• All other tasks and duties as assigned.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

EDUCATION AND WORK EXPERIENCE

• High school graduate or GED equivalent.
• Previous security, law enforcement or military experience preferred.
• Basic computer skills.
• Must be at least 18 years old and have a valid driver's license and good driving record.
• IAHSS Certified Healthcare Security Officer (CHSO) or their professional certification is valued
• Ability to read, write and speak intelligible English; Strong quantitative, analytical, and organizational skills; Ability to communicate orally and in written form. Must be detail oriented.
• Requires emotional stability and maturity; Must be adaptable to change, be decisive, and demonstrate foresight; Exhibits organizational and leadership ability. Must be team oriented with strong interpersonal skills.

Physical Demands/Work Environment

• Work requires a variety of physical activities, including moving about within and outside of all hospital properties for long periods of time.
• Must be able to respond quickly and effectively to emergency and non-emergent situations.
• May be required to assist in controlling disorderly conduct or combative patients.
• Ability to walk, stand or sit for extended periods.
• Ability to run, or exert intense physical effort in moving or restraining others
• Work inside and outside and may be exposed to unfavorable weather conditions
• Must be able to frequently communicate with visitors, employees, physicians, patients exchanging accurate information.
• Must be able to exchange accurate information with patient, family, peers and medical personnel.
• Acceptable hearing and vision, able to differentiate the colors red, green and yellow.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For a deeper dive into this exciting opportunity, check out our video overview: Experience Memorial - Security Services. In this short video, our team shares more about the day-to-day responsibilities and required skills. You'll get a better sense of whether this role is the perfect fit for you!

“Experience Memorial” is more than a slogan, it’s the care we provide our patients and it’s the commitment to our community and our team members. As a nationally certified Great Place to Work, at Lake Charles Memorial Health System you will have the opportunity to be a part of an organizational culture that supports not only exceptional patient care but also the well-being and professional growth of our employees. Join us and be a part of a team where your contributions are valued, your growth is nurtured, and your success is celebrated.

Working at Lake Charles Memorial Health System | Great Place To Work®