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Description

Wyndham Bloomington Mall of America is hiring an weekend overnight part-time Security Office to join our team.

As the Overnight Hotel Security Officer you play a vital role in ensuring the safety and security of our guests, staff, and property during nighttime hours. We are committed to providing a secure and welcoming environment, and we are looking for dedicated professionals who take pride in maintaining safety standards and delivering excellent service.

If you enjoy being a part of a team, are hard-working, have a positive -can do attitude and strive to deliver exceptional customer service each day, we welcome for you to join our team.

This position requires working 3rd shift, primarily Friday and Saturday 7pm to 5am.

What we offer You!

• Competitive Wages
• Work with great people
• Paid Time Off
• Bonus Plan
• Referral programs
• Holiday pay
• Like to travel? Take advantage of all Wyndham has to offer with the employee discount program!

The primary responsibility of our Security Officer is to provide the highest level of safety and security for all hotel guests and employees through property tours and high visibility.

The Essential Functions of a Security Officer include:

• Knowledge of hotel's Emergency Procedures.
• Conduct regular inspections of interior and exterior of hotel property.
• Follow up on guests' calls of disturbances.
• Effectively communicate the hotel policies regarding acceptable behavior to unruly guests.
• Eviction of unruly guests from the hotel, with assistance from Night Auditor.
• Complete and distribute daily Security reports.
• Cover Night Auditor breaks.

Requirements

Supportive Functions:

• Assist in check-in/check-out of guests or any other guest service-related activity.
• Perform other duties as requested. Example: special requests from guests.
• Perform any other tasks as requested by hotel management personnel.
• Ability to read, write, speak and understand the English language to communicate with employees and guests
• Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts

Education/Experience

• Comparable hotel size and scope of experience preferred

Note: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.