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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Security GRC Senior Lead will serve as a principal compliance strategist for our expanding global Contact Center as a Service (CCaaS) platform. This role requires a strategic thinker who can bridge the gap between traditional cloud security frameworks and complex, global telecommunications regulations. You will be responsible for translating emerging regulatory requirements into actionable compliance guardrails and overseeing our broader telecom reporting strategy.

Key Responsibilities:

• Regulatory Strategy: Lead the compliance strategy for our global CCaaS initiatives, translating guidance and requirements into high-level business and product strategy.

• Regulatory Filings & Governance: Oversee the strategy and governance of mandatory quarterly, annual, and ad hoc regulatory filings to governing bodies (ex., FCC, CRTC), ensuring total accuracy and organizational alignment.

• Continuous Regulatory Monitoring: Actively scan and monitor the global telecom and security landscape for new, pending, and evolving regulations, proactively assessing their impact on our product roadmap and global compliance posture.

• Cross-Functional Alignment: Act as a key GRC liaison to Product Management and business leadership, ensuring "compliance by design" is embedded in the product lifecycle.

• Vendor & Firm Management: Oversee and direct engagements with external advisory partners to drive global regulatory and compliance analyses.

• Risk Management: Define and manage the shared responsibility model, clearly delineating telecom and compliance liabilities between our platform, underlying carrier partners, and our customers based on whether they utilize a reseller or BYOC architecture.

Required Skills & Background:

• 8+ years of experience in Security GRC, Legal, or Regulatory Affairs, preferably within the SaaS, CCaaS, or UCaaS space.

• Strong working knowledge of international telecommunications regulations and compliance frameworks across North America, Europe, and other emerging global markets.

• Experience managing or overseeing formal regulatory reporting and filing processes at an enterprise level.

• Proven ability to translate complex legal/regulatory text into clear requirements for product and business teams.

• Exceptional executive communication skills, capable of presenting risk scenarios and strategy to senior leadership.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.