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CSS Social Services Coordinator
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Overview
Job Description
About GLFHC
Established in 1980, Greater Lawrence Family Health Center, Inc. (GLFHC) is a mission-driven, multi-site, non-profit organization serving the diverse communities of the Merrimack Valley. With over 700 employees, GLFHC is nationally recognized for excellence in community medicine and provides comprehensive care in family practice, pediatrics, internal medicine, geriatrics, and supportive services.
Position Summary
GLFHC is seeking a CSS Social Services Coordinator to support the Community Support Services (CSS) Department. This role is responsible for coordinating referrals, pre-visit planning, no-show monitoring, and performance reporting to improve patient access, service delivery, and program effectiveness. The Coordinator plays a key role in communication, data tracking, and operational support across departments.
Key Responsibilities
Referral Coordination
Receive, log, and track referrals to CSS
Communicate with referring providers, patients, and staff
Prepare referral status reports for meetings
Pre-Visit Support
Coordinate pre-visit planning and required documentation
Track completion of pre-visit requirements
Address missing information as needed
No-Show Monitoring & Reporting
Track patient attendance for CSS services
Prepare no-show reports and identify trends
Support strategies to reduce missed appointments
Performance Monitoring & Data Reporting
Collect and analyze referral, attendance, and outcome data
Prepare monthly, quarterly, and ad-hoc reports
Support quality improvement and compliance efforts
New Hire Training & Preparation
Prepare onboarding materials and system access
Support training on workflows and procedures
Provide guidance during orientation
Administrative & Program Support
Assist with scheduling, meetings, and documentation
Maintain accurate records in EHR and program databases
Support communication across CSS and other departments
Experience
Minimum 2 years in healthcare, community services, or administrative support preferred
Strong organizational and data management skills
Proficiency in Microsoft Excel, Word, and Outlook
Experience with EHR systems preferred
Strong verbal and written communication skills
Valid Massachusetts Driver’s License and reliable transportation
Education & Certifications
Degree in Human Services, Public Health, Healthcare Administration, or related field preferred
Combination of education and experience considered
Bilingual/Bicultural (Spanish/English) strongly preferred
Medical Interpreter Certification (or completion within 12 months)
Community Health Worker Certificate (or completion within 12–18 months)
GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.
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