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The Social Worker/ECM will work on a multidisciplinary healthcare team in a primary in person/telephonic setting; focusing on coaching and coordination of care for patients needing navigation and addressing patient care needs and follow up after clinical care. Responsibilities specific to Social Worker include providing observation, ongoing assessment, and therapeutic intervention consistent with physical and psychological status. Awareness of services available to patients and their families is an important part of this assessment

FLSA Status

Exempt

Salary Range

$79,200 -$110,000

Reports To

Director, Medical Management

Direct Reports

Yes

Location

Riverside, CA

Travel

Up to 75%

Work Type

Regular

Schedule

Full Time

Duties and Responsibilities

• Assess identified members to determine appropriate members for management early in their disease process and at any time during the continuum of care.
• Complete a comprehensive assessment to identify patient risk and develop a care plan utilizing expertise and judgement to evaluate needs for alternative services as needed.
• Assess members' Social Determinants of Health, such as housing, food, transportation, and safety in the home.
• Work collaboratively with physicians and community resources including pharmacists, nurses, registered dieticians, and other disciplines to address patient needs as identified in assessments.
• Assess and screen members for behavioral health concerns (depression / substance abuse) utilizing screening tools, including the PHQ2 and 9 Depression screenings, and ensure they are receiving appropriate behavioral health interventions.
• Facilitate any necessary follow-up or referrals for behavioral health needs with local behavioral health providers.
• Develop, facilitate, and communicate a plan of care in partnership with the member, family (or designated representatives), providers, and multidisciplinary care team to assess the options of care including use of benefits and community resources.
• Update care plan to include progress towards achieving established goals and self-management activities.
• Coordinate necessary referrals and authorizations pertinent to patient care and well-being.
• Utilize developed systems, processes, and initiatives to engage patients in relevant social activities necessary to promote wellness and care at the right place and time.
• Facilitate member adoption of strategies to promote physician recommended behavior changes.
• Identify and utilize cultural and community resources and align with the patient's cultural preferences as much as possible.
• Facilitate the information flow between health representatives and the care team.
• Coordinate care and communicate with multiple providers, internal and external to the practice.
• Act as a resource for both clinical and non-clinical staff [i.e., care coordinators, dieticians, RN Case Managers].
• Attend required training and collaboration sessions [i.e., learning sessions/ practice team meetings] as scheduled.
• Provide and facilitate open communication regarding patient status, with physicians and patient care team.
• Develop constructive relationships with internal GLIN population health team members, participating providers, and community resources.
• Other job-related duties as assigned.

Working knowledge of the following required:

• Timely and accurate documentation of day-to-day activities in designated technology platforms.
• Adaptable to new technologies and software.
• Proficiency in EMR system(s), Outlook and data entry experience preferred.
• Basic PC skills (MS Word/Outlook/PPT/Excel).
• Knowledge of Federal and State regulations for Medicare and Medicaid and other national and state funded programs.
• Knowledge of community resources access.

Examples of Competencies:

• Ability to use independent judgment and to manage and impart confidential information.
• The ability to analyze and solve problems; requires details, data and facts that must be analyzed and challenged prior to making decisions.
• Strong communication, listening interpersonal skills.
• Ability to clearly communicate medical information to professional practitioners and/or the public.
• Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines.
• Good interpersonal skills, sense of urgency, being proactive and ownership for one's work.
• Dependable, with strong work ethics and extremely high degree personal integrity.
• The ability to deal with multiple interruptions on a continual basis must be met with a friendly exchange with others.
• Ability to develop and implement new approaches to improve processes, procedures, or the general work environment.
• Ability to review critical issues, effectively solve problems and create action plans.

Physical/Mental Demands and Work Environment

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Examples of Work Environment

While performing the duties of this job, the employee is regularly required to walk, bend, sit, talk, lift, or hear. The employee is regularly required to stand, walk, and use hands and arms to operate general office equipment PC, telephone, file cabinets, copier, postage meter, fax machine and printer. The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.

The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.

Qualifications or Education, Training and Experience

• Valid and current MSW, LCSW or LMSW licensure
• 3-5 years' care management and/or managed care experience in one of the following settings: acute inpatient, rehabilitation, sub-acute, skilled facility, homecare, ambulatory care management, or managed health plan.

Benefits:

As a firm passionate about health care, we're deeply committed to the health and wellness of our own team members. We offer comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness-related activities and a paid parental leave program. You can learn more about our benefits offerings here: https://copehealthsolutions.com/careers/why-cope-health-solutions/.

About COPE Health Solutions

COPE Health Solutions is a national tech-enabled services firm powering success for health plans and for providers in risk arrangements. Our comprehensive NCQA certified population health management platform and highly experienced team brings deep expertise, experience, proven tools, and processes to improve financial performance and quality outcomes for all types of payers and providers. CHS de-risks the roadmap to advanced value-based payment and improves quality and financial performance for providers, health plans and self-insured employers. For more information, visit CopeHealthSolutions.com.

To Apply:

To apply for this position or for more information about COPE Health Solutions, visit us at https://copehealthsolutions.com/careers/open-positions/.