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Title: Change Management and Organizational Design Partner

Department: People

Reporting to: Director, OD & Workforce Planning

Type: 18-month Fixed-Term

Location: United States

Compensation: $100,000 USD - 120,000 USD

Who We Are:

World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education, WES has developed a wide range of tools to pursue social impact at scale. From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change. Together with its partners, WES enables people to learn, work, and thrive in new places. For more information about WES, please visit our website at www.WES.org.

About the Opportunity:

The Change Management and Organizational Development (OD) Partner will collaborate closely with leaders and the People team to support the people, behavioral, and capability shifts required to enable technological, structural, and process changes. Reporting to the Director, OD/SWP, this role partners with leaders across the organization to shape and deliver OD and change initiatives that build organizational effectiveness.

This role will use change management methodologies and frameworks to create structured programs that align with business needs to drive sustained change. Reporting to the Director, OD/SWP, they will also partner to support organizational design work to enable the organization to deliver on its strategic and business objectives. Key outcomes for the change and OD work will focus on developing optimal organizational designs to enhance cross-enterprise efficiencies, including aspects such as agile work environments, prioritization frameworks, and decision-making clarity.

What You'll Do:

In partnership with the OD/SWP team and Talent Partner, consult with business leaders on org redesign and broader organizational development implications. Support the business from a change management perspective, identifying methodologies and approaches to accomplish business objectives.

Organizational Design and Development:

• Implement organizational development frameworks, manage OD processes, and operationalize "how we work" shifts-such as moving to collaborative working models.
• In partnership with the OD/SWP team, support strategic workforce planning: conduct current/future state profiling, hot/critical skills identification, gap analyses.
• In partnership with the Director, OD/SWP, build the skills frameworks, buy/build/borrow talent models, and cross-functional efficiencies.
• Support Succession Planning Program through the development, maintenance, and implementation of a robust succession planning process in collaboration with the OD/SWP team, inclusive of career and talent pathways, and bridge to Learning/Talent Partners for upskilling and reskilling.

Change Management:

• In partnership with the business leaders and the Director, OD/SWP, support the development and execution of enterprise-wide change management strategies and frameworks that involve people, process and system workflows, restructuring, and agile operating model redesign.
• Develop change management tools, measure change effectiveness, and define and measure change impact against change initiatives and success outcomes.
• Support, review and identify areas of the change management process that present risks to the achievement of intended outcomes; work in partnership with the business leaders and Director, OD/SWP to develop mitigation strategies.
• Coach leaders through change using a change management lens and support identified cultural and behavioural shifts (e.g. disciplined prioritization; agile experimentation and outcome-based teaming) along with the People, Strategy Management, and IT teams.

Your Experience:

Required

• Bachelor's degree in business, HR, organizational psychology, OD, or related field.
• Progressive experience in HR/OD work, including at least 5 years focused on organizational development and change management for multi-stakeholder, cross-functional initiatives (technology, process, structural changes, restructuring, organizational frameworks etc.).
• Hands-on experience in strategic workforce planning: current/future state profiling, critical skills identification, gap analysis, and building buy/build/borrow talent strategies.
• Proven track record coaching and influencing senior leaders through complex change, ideally in knowledge-based or service organizations.
• Proficiency with established change methodologies and tools (e.g., ADKAR, Kotter, Prosci, or equivalent), able to tailor approaches to context and capacity.
• Applied OD knowledge: org design concepts, role design, collaboration models, culture and behaviour change levers, succession planning, and talent pathways.
• Excellent communication (written, visual, verbal) with an ability to "translate" complex change/OD concepts into clear, practical guidance for all levels.
• Strong consulting skills: systems thinking, problem diagnosis, facilitation, and "connecting the dots" across initiatives.
• High emotional intelligence (resilience, and political savvy); able to navigate ambiguity, resistance, and competing priorities while maintaining trust with leaders and teams.
• Collaborative with an ability to work with People, Strategy/PMO, IT, and leaders to co-create solutions.

Desired

• Formal training or certification in change management and/or strategic workforce planning (e.g., Prosci, SWP, OD programs) as an asset.
• Experience working in a non-profit social enterprise and/or experience in relevant sectors such as Credential Evaluation, Social Impact or Philanthropy.

What We Offer:

Joining our team at WES means embarking on a purpose-driven career with a global impact, where you contribute daily to making a tangible difference in the lives of people worldwide. You'll thrive in an employee-centric environment, with access to learning opportunities, pathways for personal and professional development, and recognition of your achievements. Our inclusive, mission-driven culture values employees and focuses on investing in our people through our culture, people framework, and programming while offering the flexibility of remote work options.

• Work-Life Harmony: We believe that success is all about maintaining balance. Enjoy the freedom of remote work and flexible scheduling, paired with generous time-off policies designed to assist you in maintaining a healthy equilibrium between your personal and professional commitments. Our comprehensive wellness programs and work environment are focused on fostering your well-being.
• Rewards and Recognition: Your dedication and achievements are the cornerstone of our success. We recognize the importance of valuing your hard work which is why we offer competitive compensation, comprehensive benefits, and tangible rewards to celebrate your contributions.
• Professional Growth and Development: We are committed to nurturing growth within our team, recognizing that growth is essential to providing opportunities for career advancement and ongoing professional development. To prioritize your learning and success, we invest in comprehensive training programs and offer tuition reimbursement opportunities. We promote a culture of continuous learning that empowers you to thrive and evolve in your career.
• Innovation and Impact: Engage in work that directly transforms lives and empowers individuals and communities by expanding access to global educational and professional pathways. Join us in fostering a culture that values innovation, embraces new approaches, and leverages transformation to implement and drive impactful change.
• Community and Connection: Our team is made up of individuals from different cultures and backgrounds who have varying perspectives and ideas. Our diverse workforce reflects the global community we serve, and we take pride in it. We are committed to fostering a workplace where everyone feels valued, respected, and included. Experience the power of connection by participating in a range of activities, including employee-led resource groups, town halls, collaborative team events, meaningful volunteer opportunities, and initiatives that promote equity, celebrate diversity, and cultivate a strong sense of belonging within our organization.

Values:

• Opportunity- We open doors so people can build better futures.
• Inclusion- We become stronger, more creative, and more resilient when we embrace diversity.
• Equity- We uphold fairness and justice in our work and actions.
• Enterprising- We are resourceful, inventive, and driven.

Inclusive Recruitment Process:

We welcome all applicants, irrespective of their experience perfectly fitting the job description, as we value diverse and innovative viewpoints. At our organization, individuals who thrive in a culture of continuous learning and inclusive teamwork excel. We are committed to fostering an inclusive and accessible work environment where everyone feels valued, respected, and supported and welcome members of all backgrounds and perspectives to apply.

Our Commitment:

World Education Services is committed to fostering an inclusive workplace that reflects the rich tapestry of our communities, both in the US and Canada. This commitment is underscored by our unwavering dedication to providing equal opportunities to all qualified individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. This commitment extends to every aspect of employment, from recruitment and hiring to promotions, training, and benefits. We comply with all applicable federal, state, and local anti-discrimination laws. For us, diversity goes beyond compliance - it's about embracing unique perspectives and cultivating an environment where everyone feels valued and empowered to reach their full potential.

If you require assistance and/or accommodation at any point during the recruitment process, please contact us at hiring@wes.org, we're here to support you. Our Talent Acquisition team is happy to work with you to find solutions that meet your needs.

For more information about WES, please visit our website at www.WES.org

This position is an existing vacancy and is currently open for hire.