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Who are we?

At Newcode.ai, we're transforming how law firms and legal professionals harness AI for real-world impact. As part of our collaborative, high-growth team, you'll have the rare opportunity to work side-by-side with visionary founders at the bleeding edge of AI and legal innovation — shaping not just our product, but the future of legal work itself.

Note: We believe in being transparent about what it's like to work at Newcode. As a fast-growing startup, we're building and evolving every day. That means not every process, playbook, or framework is already in place, and priorities can shift quickly.

The people who thrive here are comfortable with ambiguity, take ownership, and don't wait for perfect direction. They are resourceful, proactive, and able to "figure it out"—solving problems, creating structure where needed, and helping build the company as they go. If you are good with this then, great! Keep reading to learn more.

Role Overview

Our customers include some of the world's leading law firms and legal teams. As a Legal Engineer, you will own customer relationships and become a trusted partner, taking the time to understand how each customer works, the challenges they face, and where Newcode can have the greatest impact. As the bridge between our customers and our engineering team, you'll combine legal expertise, product thinking, and customer success to ensure our platform solves real-world problems and continues to evolve based on customer needs.

Key Areas:

Drive Legal Innovation

• Partner with customers and Engineering to design and deliver AI-powered solutions that solve real legal challenges.
• Identify opportunities to improve legal workflows through AI, automation, and process optimization.
• Translate customer requirements into scalable solutions, optimized prompts, and practical use cases.
• Document best practices and create reusable playbooks to accelerate future customer implementations.

Own the Customer Journey

• Own the customer relationship from onboarding through long-term adoption and success.
• Lead onboarding sessions, workshops, and pilot programs to ensure customers realize value quickly.
• Establish success metrics, monitor customer progress, and proactively address adoption challenges.
• Partner with Sales to support renewals, identify expansion opportunities, and contribute to long-term customer growth.
• Identify emerging market opportunities and evolving customer needs to help shape Newcode's product strategy.
• Build trusted, long-term relationships by acting as a strategic advisor to customers and helping them succeed with AI.

Drive Adoption & Strategic Enablement

• Serve as the voice of the customer within Newcode, ensuring customer insights influence product development and future innovation.
• Develop a deep understanding of each customer's legal workflows, business objectives, and operational challenges.
• Recommend and implement AI use cases that align with customer goals and deliver measurable business value.
• Continuously refine workflows and solutions based on customer feedback, product enhancements, and evolving needs.
• Gather, prioritize, and communicate customer feedback to Engineering team.
• Enable customers to maximize the value of Newcode by driving adoption across teams and practice areas.

Requirements

• 4+ years experience as a CSM / Solutions Consultant / Legal Engineer or similar role

• 4+ years working with law firms as a customer
• Experience working in a start up
• JD preferred

Interview Process:

• Stage 1: Screening Call
• Stage 2: Take Home Assessment
• Stage 3: Presentation of Take Home Assessment
• Stage 4: CEO Interview

Benefits

Why You’ll Love Working with Us

• Culture of trust and excellence: Be part of a team that values reliability, respect, and initiative, where everyone’s contribution matters and diversity drives creativity.
• Collaborative environment: Work with talented, driven peers on bleeding-edge legal engineering solutions with real-world impact.
• Growth and ownership: Shape your role as we grow. Take ownership and drive outcomes from the start of your journey.
• Inclusive culture of excellence and trust: We reward initiative, respect, integrity, and teamwork, and are committed to building a global, inclusive team. Your drive, curiosity, and ideas matter more than your background

Ready to shape what’s next? Apply today and join us in building a smarter, more efficient world powered by AI.