- Home
- »All job locations
- »New York Jobs
Auto-apply to these jobs in New York
We've scanned millions of jobs. Simply select your favorites, and we can fill out the applications for you.
Posted 3 weeks ago

Posted 1 week ago

Posted 30+ days ago

Posted 30+ days ago

Posted 30+ days ago

Posted 2 weeks ago

Posted 30+ days ago

Posted 30+ days ago

Posted 30+ days ago

Posted 30+ days ago
Posted 30+ days ago
Posted 30+ days ago

Posted 30+ days ago

Posted 30+ days ago

Posted 30+ days ago

Posted 30+ days ago

Posted 30+ days ago
Posted 30+ days ago

Posted 1 week ago

Posted 30+ days ago
L1 Tech Support Advocate
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.

Job Description
Responsibilities
- Initial Troubleshooting: Respond to customer inquiries via phone, email and chat. Conduct initial troubleshooting to identify and escalate, or resolve, technical issues and answer product questions.
- Escalation: Escalate complex issues to team leads or appropriate internal teams. Take detailed notes and relay all necessary information for a smooth transition and resolution.
- Customer Interaction: Interact with customers professionally, patiently, and empathetically; actively listening to their concerns and providing clear and concise instructions.
- Proactive Communication: Keep customers informed about the progress of their tickets, expected resolution times, and any potential delays, ensuring transparent and proactive communication.
- Customer Education: Educate customers on product functionality, features, and best practices to help them make the most of their Canary products.
- Collaboration: Collaborate closely with team members and cross-functional partners to share insights and feedback. Contribute to the continuous improvement of support processes and customer satisfaction.
- Performance Metrics: Meet or exceed established performance metrics, including response and ticket resolution times.
Qualifications
- Previous experience in a customer service or technical support role. Experience in a B2B or SaaS company preferred.
- Excellent written and verbal communication skills with the ability to explain technical concepts simply and understandably to non-technical customers.
- Strong problem-solving skills and a proactive approach to finding solutions to technical issues.
- Effective time management skills and the ability to handle multiple tasks simultaneously.
- Willingness to work collaboratively in a team environment and learn from others.
- A customer-focused attitude with a genuine desire to help customers.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
