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Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

Banquet Services Manager | The Mallory, NYC

Reporting to the General Manager, the Banquet (Event) Services Manager oversees day-to-day venue operations, leading our hourly service team members to ensure each space is transformed into a flawless event environment. Responsibilities include managing event setups, deliveries, load-ins/outs, and overall venue readiness to ensure seamless execution from pre-event setup through breakdown.

About The Mallory:

The Mallory is Convene Hospitality Group’s premier new event destination located within the historic Terminal Warehouse in West Chelsea, New York. Reimagined from a landmark 19th-century freight hub into a dynamic 50,000-square-foot venue, The Mallory blends original industrial architecture with modern design and technology to host everything from galas and fashion shows to weddings and private celebrations for up to 550 guests. We are building a hospitality-oriented team dedicated to delivering thoughtful, high-touch experiences for every client and guest who step through our doors. Learn more about our space at: https://www.themallorynyc.com. 

As we continue building our opening team, we are seeking an Events Services Manager to join our venue operations team. Serving as the primary liaison between operations, event planners, and vendors, the Events Services Manager ensures smooth logistics and consistently elevated guest experiences. This is a hands-on leadership role requiring an active presence on the venue floor throughout setup, execution, and breakdown. The ideal candidate is a calm, solutions-oriented leader who thrives in a fast-paced, guest-facing environment.

What You’ll Do:

Leadership & Team Management

• Supervise, schedule, and direct hourly, part-time, full-time, and temporary staff to ensure timely event execution and operational standards are met.
• Train and mentor staff to maintain consistency, efficiency, and a high level of hospitality.
• Manage staffing levels to meet fluctuating event schedules while maintaining budget and labor efficiency.

Event Setup & Execution

• Review event orders and floor plans to oversee the transformation of the venue for each event.
• Coordinate and manage event setups, furniture placement, staging, and décor according to client specifications.
• Manage the logistics and service between external catering partners, landlord/property management, and/or CHG culinary team and The Mallory’s onsite team.
• Oversee vendor deliveries, load-ins, and load-outs, ensuring logistics run on schedule and comply with venue guidelines.
• Foster a best-in-class hospitality experience while serving as the on-site point of contact for operations during events, resolving issues quickly and professionally.
• Ensure the venue and all designated event areas remain clean, safe, and guest-ready throughout each event.

Venue Operations & Maintenance

• Manage the daily upkeep and readiness of the event spaces and amenity lounge, coordinating with maintenance or external vendors as needed.
• Conduct pre- and post-event walkthroughs to ensure the venue meets quality and safety standards.
• Track inventory of equipment, furniture, and supplies, arranging repairs, purchases, or replacements when necessary.
• Enforce compliance with safety, security, and cleanliness protocols with the ability to carry out all safety and emergency programs.
• Receive, document, and store event-related deliveries (vendors, CHG, client). Communicate with the operations and event staff to ensure accuracy and proper storage.

Administrative & Communication

• Manage the schedule and payroll for hourly staff, communicate shift objectives and timelines, and ensure deadlines are met.
• Collaborate with event producers, commercial, operations, and clients to understand, streamline, and improve communication of setup details, site visits, and troubleshoot changes.
• Provide post-event feedback and recommendations to improve operational processes.
• Monitor labor hours and report to leadership on staffing needs and performance.

What We Look For:

• 3+ years of experience in event operations, venue management, or hospitality leadership.
• Proven ability to manage teams and deliver results in a fast-paced, event-driven environment.
• Strong organizational skills with the ability to coordinate multiple events and priorities at once.
• Excellent communication and problem-solving skills with a client-focused mindset.
• Knowledge of event logistics, AV/load-in processes, and facility operations is a plus.
• Ability to work flexible hours, including nights, weekends, and holidays as required by event schedule.
• Physical ability to oversee setup activities, including walking, standing, and occasional lifting/moving of equipment.
• Spanish fluency is a plus, but not required.

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Base Annual Salary:

Salary Min - $75,000   Salary Max - $85,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

We’re Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

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