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Deputy Project Manager – Disaster Case Management Program 

Location: Anchorage, AK Work Schedule: Full-Time Temporary Position Travel: Travel may be required to remote parts of Alaska 

Job Summary 

The Deputy Project Manager supports the Project Manager in the management and delivery of a Disaster Case Management Program. This position is responsible for supporting day-to-day program operations with an emphasis on case management delivery, staff oversight, teaming partner coordination, quality assurance, performance reporting, and program timelines and deliverables. 

The Deputy Project Manager helps ensure the program operates in compliance with applicable federal, state, and local requirements and meets contractual obligations, stakeholder expectations, and established performance goals. This role also supports the delivery of high-quality, timely, confidential, and survivor-centered services that advance disaster recovery outcomes. 

Essential Duties & Responsibilities 

• Support the Project Manager in the overall management and administration of the Disaster Case Management Program. 

• Provide advisory and consulting support to state, local, and federal partners related to program startup, implementation, and ongoing operations. 

• Provide technical guidance on Disaster Case Management policies, procedures, and standard operating practices. 

• Manage and support program staff, which may include Disaster Case Managers, supervisors, resource coordinators, analysts, eligibility specialists, QA/QC staff, and other assigned personnel. 

• Oversee teaming partners and subcontractors supporting program delivery. 

• Monitor case management operations, including productivity, caseload distribution, case progression, and service delivery. 

• Develop and maintain tools to track caseloads, referrals, survivor outcomes, unmet needs, performance measures, and recovery milestones. 

• Monitor compliance with applicable regulations, guidance, contractual requirements, and internal program policies. 

• Ensure confidentiality, data integrity, and appropriate handling of survivor information. 

• Identify, escalate, and support resolution of service delivery and procedural issues in a timely manner. 

• Promote high-quality service delivery through trauma-informed, culturally responsive, and survivor-centered practices. 

• Establish performance expectations and provide ongoing coaching, feedback, and operational support to staff. 

• Evaluate program processes and recommend or implement improvements based on operational needs, emerging issues, and lessons learned. 

• Coordinate with internal leadership, government partners, community organizations, and other stakeholders to identify and leverage recovery resources. 

• Prepare reports, dashboards, briefings, and other deliverables communicating program status, accomplishments, risks, and issues requiring attention. 

• Present recommendations, operational updates, and performance information to leadership and stakeholders. 

• Support program planning, staffing, and resource allocation to meet short- and long-term program goals. 

• Perform other duties as assigned. 

Supervisory Responsibilities 

• Provide oversight and direction to assigned program staff and operational teams. 

• May supervise or provide functional oversight to case management and support personnel. 

• Support oversight of subcontractors and teaming partners to ensure alignment with program objectives and contract requirements. 

Required Education, Experience, & Skills 

• Associate’s or Bachelor’s degree in a relevant field. 

• 2+ years of experience in disaster case management, disaster recovery, case management, program management, government programs, grant-funded programs, human services, or a related field. 

• Demonstrated experience supporting project or program management activities. 

• Experience overseeing disaster recovery, case management, human services, government, or grant-funded programs. 

• Proficiency in Microsoft Office Suite, including Excel. 

• Strong organizational skills and attention to detail. 

• Strong interpersonal, analytical, and problem-solving skills. 

• Strong written and verbal communication skills, with the ability to communicate effectively with staff, clients, government partners, stakeholders, and leadership. 

• Ability to manage competing priorities, meet deadlines, and work independently in a fast-paced environment. 

• Ability to use data and performance metrics to support decision-making and program improvement. 

• Knowledge of disaster recovery principles, survivor assistance, resource coordination, and case management practices. 

• Ability to manage client expectations, subcontractor relationships, teaming partners, and contract requirements. 

• Commitment to survivor-centered, trauma-informed, and equitable service delivery. 

• Ability and willingness to travel to remote parts of Alaska. 

Preferred Qualifications 

• Bachelor’s degree in a relevant field. 

• Experience managing or supervising professional staff. 

• Experience with federally funded disaster recovery or human services programs. 

• Experience with FEMA, state disaster recovery programs, Disaster Case Management, or similar survivor assistance programs. 

Work Environment & Conditions 

• Work may be performed remotely or on-site, depending on program needs. 

• Travel may be required to support field operations, client meetings, stakeholder coordination, and program implementation. 

• May require flexibility in work hours based on operational demands. 

Additional Information 

• This position supports disaster recovery operations and may involve work in fast-paced, deadline-driven environments. 

• The successful candidate must exercise sound judgment and maintain a high level of professionalism, confidentiality, and integrity in handling sensitive information. 

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