Program Manager Jobs 2026 (Now Hiring) – Smart Auto Apply
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Program Manager, Workforce Planning
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Overview
Job Description
In this role, you will:
- Build and maintain workforce planning processes, standards, governance, SOPs, and planning calendars, standardizing practices across Fleet Operations
- Drive a structured planning cadence across Operations, Scheduling, Finance, HR, and Recruiting
- Translate staffing plans from Forecasting and Capacity Planning into executable workforce activities — including for new launches, org changes, and strategic initiatives
- Facilitate planning meetings, track action items, and drive decisions to closure
- Partner with Finance to align workforce plans with monthly, quarterly, and annual cycles, including OP development, labor investment evaluation, and budget vs. actuals analysis
- Coordinate workforce inputs for MBRs, QBRs, and annual OP development, surfacing recommendations to leadership
- Build and maintain dashboards and reporting on workforce utilization, scheduling effectiveness, and labor performance; identify risks and gaps; and present insights to leadership
- Serve as the WFM business partner — gathering requirements for system enhancements, partnering with HRIS/IT, and evaluating shift structures and scheduling strategies to improve utilization
- Drive automation and continuous improvement initiatives that reduce manual effort and build scalable workflows
Qualifications
- Bachelor's degree in Business, Operations, Analytics, Engineering, Finance, Economics, or related field (or equivalent experience)
- 6+ years in workforce planning, WFM, operations planning, program management, or similar analytical roles
- Experience supporting OP, MBR, and QBR planning cycles
- Cross-functional experience with Operations, Finance, HR, Recruiting, and WFM teams
- Hands-on experience with WFM platforms (UKG, NICE, Verint, or similar)
- Advanced SQL and/or Excel/Google Sheets skills; ability to build dashboards and drive data-informed decisions
- Strong communicator — equally effective with frontline ops teams and executive leadership
- Comfortable managing multiple priorities in a fast-moving, ambiguous environment
Bonus Qualifications
- Background in fleet ops, logistics, AV operations, or contact center environments
- Experience supporting 24/7 workforce operations
- Familiarity with BI or data visualization tools (Tableau, Looker, etc.)
- Experience with labor planning or operational transformation initiatives
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