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Burnett Specialists logo

Program Manager

Burnett SpecialistsHouston, TX
Program Manager – Major Incident Management Location: Remote – Must live in Texas Department: IT Service Management / Operations Experience Level: Mid–Senior Job Overview We are se...

Posted 3 days ago

K logo

Program Manager

Keenbee Talent SoluitionsAlbuquerque, NM
Job Overview We are seeking a Program Manager to oversee multiple government programs and ensure successful execution across technical, financial, and contractual requirements. Thi...

Posted 1 day ago

Delta Dental of Massachusetts logo

Program Manager

Delta Dental of MassachusettsBoston, MA

$132,260 - $155,600 / year

The Program Manager - Product Strategy and Development is responsible for leading complex, cross-functional initiatives that bring new product and service offerings and enhancement...

Posted 30+ days ago

Community Services Group logo

Program Manager

Community Services GroupWilliamsport, Pennsylvania

$24+ / hour

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Summary: The Program Manager...

Posted 1 week ago

Monarch logo

Program Manager

MonarchClayton, North Carolina
Make a Difference in Someone’s Life! At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, p...

Posted 5 days ago

Community Options logo

Program Manager

Community OptionsKing Of Prussia, Pennsylvania
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states. We are actively seeking an experienced Program Manager in...

Posted 30+ days ago

Booz Allen Hamilton logo

Program Manager

Booz Allen HamiltonNorfolk, Virginia

$99,000 - $225,000 / year

Program Manager The Opportunity: An effective program requires a manager who is passionate about guiding it through the complexities of its lifecycle. It requires someone who is de...

Posted 3 weeks ago

LexisNexis logo

Program Manager

LexisNexisRaleigh, North Carolina

$116,000 - $215,500 / year

Job Description About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX , a global provid...

Posted 30+ days ago

CACI logo

Program Manager

CACILos Gatos, New Jersey

$98,500 - $206,800 / year

Job Title: Program ManagerJob Category: Project and Program ManagementTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Requ...

Posted 1 week ago

Community Options logo

Program Manager

Community OptionsNashville, Tennessee
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states. We are actively seeking an experienced Program Manager in...

Posted 30+ days ago

Community Options logo

Program Manager

Community OptionsWest Valley City, Utah
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states. We are seeking an experienced Program Manager in West Vall...

Posted 30+ days ago

K logo

Program Manager

KPI SolutionsCincinnati, OH
Program Managers are responsible for oversight at the project portfolio level, managing shared resources and finances to make sure each project/projects are progressing safely, on...

Posted 2 days ago

Teledyne Technologies logo

Program Manager

Teledyne TechnologiesCamarillo, California

$120,300 - $160,400 / year

Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets in...

Posted 1 week ago

Community Services Group logo

Program Manager

Community Services GroupWatsontown, Pennsylvania

$24+ / hour

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Summary: The Program Manager...

Posted 30+ days ago

A logo

Program Manager

Alzheimer's Association CareersCanton, Ohio

$55,000 - $60,000 / year

Position Summary: As a Program Manager, you join an exclusive team of leaders responsible for the implementation of the Alzheimer’s Association Portfolio of Community Program Offer...

Posted 30+ days ago

Knowesis logo

Program Manager

KnowesisAlexandria, Virginia

$48,000,000+ / project

Position: Program Manager Location: Alexandria, VA Work Environment: Hybrid Clearance Required: TS with SCI Eligibility Status: Contingent Upon Contract AwardKnowesis is seeking a...

Posted 30+ days ago

A logo

Program Manager

Alzheimer's Association CareersSouthfield, Michigan

$50,700 - $62,000 / year

Position Summary: As a Program Manager, you join an exclusive team of leaders responsible for the implementation of the Alzheimer’s Association Portfolio of Community Program Offer...

Posted 30+ days ago

XMSTART logo

Program Manager

XMSTARTChantilly, Virginia
Description XMSTART is looking to add an experienced full-time Program Manager to our team, in Chantilly, VA . This position is 100% onsite. The candidate will be responsible for c...

Posted 1 week ago

TSC logo

Program Manager

TSCHuntsville, Alabama
TSC is currently seeking a Program Manager for the Product Engineering Solutions division, based in Huntsville, AL with an educational and/or industry focus in the processes and pr...

Posted 30+ days ago

The Little Gym logo

Program Manager

The Little GymSaginaw, Texas

$15 - $17 / hour

Benefits: Company parties Competitive salary Employee discounts Free uniforms Opportunity for advancement Training & development 🌟 We’re Hiring! Program Manager 🌟 📍 The Little G...

Posted 2 weeks ago

Burnett Specialists logo

Program Manager

Burnett SpecialistsHouston, TX

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Job Description

Program Manager – Major Incident ManagementLocation: Remote – Must live in TexasDepartment: IT Service Management / OperationsExperience Level: Mid–SeniorJob OverviewWe are seeking a Program Manager – Major Incident Management to lead the coordination, communication, and resolution of high-priority IT incidents impacting critical business services. This role is responsible for ensuring major incidents are managed efficiently, stakeholders are informed, and service restoration occurs as quickly as possible while maintaining compliance with Service Level Agreements (SLAs).The Program Manager will serve as a central point of leadership during incident events, working closely with cross-functional teams including Service Desk, Incident Management, Problem Management, Change Management, and Service Delivery teams. This role requires strong operational leadership, excellent communication skills, and the ability to manage complex situations involving multiple technical teams.Key ResponsibilitiesMajor Incident Leadership
  • Lead the end-to-end Major Incident Management process for high-severity incidents (Sev 1 and Sev 2).
  • Assess business impact and urgency to determine when to declare a Major Incident.
  • Coordinate technical teams to drive rapid service restoration or impact mitigation.
  • Take ownership of unassigned or escalated incidents and ensure appropriate resources are engaged.
Stakeholder Communication & Coordination
  • Provide clear, timely, and consistent communication to stakeholders, including technical teams, leadership, and customers.
  • Own and manage outage notifications, status updates, and business communications during incidents.
  • Facilitate operational bridge calls and incident response meetings.
  • Liaise with Service Desk, Service Delivery Managers (SDMs), Account Relationship Managers (ARMs), and service tower leads.
Operational Governance
  • Ensure incidents are managed in accordance with SLA commitments and IT Service Management processes.
  • Oversee the execution of the Incident Management process and maintain globally consistent operational practices.
  • Act as a Subject Matter Expert (SME) for Major Incident and Incident Management procedures.
  • Ensure participating teams follow established processes and escalation paths.
Reporting & Continuous Improvement
  • Deliver high-quality incident reports, executive summaries, and operational updates.
  • Provide actionable business intelligence and incident metrics to management.
  • Identify recurring operational issues and collaborate with teams to drive long-term resolutions.
  • Support continuous service improvement initiatives and process optimization efforts.
Cross-Functional Collaboration
  • Build strong working relationships across operational teams and service towers.
  • Support technical and non-technical participants during major incident response activities.
  • Provide guidance and mentoring to operational teams to improve incident response maturity.
  • Develop and facilitate training materials related to incident management practices.
Required Qualifications
  • 5+ years of experience in IT operations, service management, or incident management
  • Strong understanding of IT infrastructure, system integration, and architecture concepts
  • Experience managing Major Incident Management processes in enterprise environments
  • Proven ability to lead cross-functional and virtual teams during high-pressure situations
  • Experience working with business stakeholders and service delivery teams
  • Strong communication, facilitation, and leadership skills
  • Ability to manage multiple high-priority tasks simultaneously while considering business impact
  • Experience handling escalations and stakeholder communications
Preferred Qualifications
  • ITIL v3 or ITIL v4 certification or strong familiarity with IT Service Management frameworks
  • Experience developing training materials and conducting operational training sessions
  • Experience supporting global service delivery environments
  • Strong written and verbal communication skills
Key Competencies
  • Incident leadership and crisis management
  • Cross-functional coordination
  • Stakeholder communication
  • Process governance and compliance
  • Operational reporting and analysis
  • Continuous service improvement
HOUIT41

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