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Klaviyo logo
KlaviyoBoston, MA
The Principal, Customer Experience Programs Manager leads cross-functional initiatives that shape how Klaviyo customers learn, adopt, and succeed through digital-first and self-serve experiences. This role combines strategic program leadership, execution excellence, and thought leadership to transform vision into scalable, measurable customer programs. You will independently drive and execute key customer enablement initiatives - such as evolving our Power Up experience, improving the Klaviyo Community as a customer success channel, or building programmatic customer education and feature-launch frameworks to increase adoption of self-service resources and ultimately drive adoption and retention. Working across Customer Success and Support, Customer Education, Product, Marketing, Engineering, etc., you'll design experience and programs that directly improve adoption, satisfaction, and efficiency for thousands of customers worldwide. How You'll Make a Difference: Program Leadership & Execution Lead the planning and delivery of digital-first and self-serve programs from concept through impact measurement. Own end-to-end execution for major CX initiatives in partnership with department leaders to drive customer education adoption, community engagement, and in-app enablement engagement. Translate strategy into actionable plans with clear milestones and success metrics. Manage multiple initiatives simultaneously with minimal oversight. Strategic Thinking & Thought Leadership Define and drive the strategy for how customers engage with Klaviyo's learning and self-service resources across multiple domains - ensuring alignment between Customer Academy, Help Center, Community, and in-app guidance experiences to deliver a cohesive, intuitive, and connected customer experience. Partner cross-functionally to ensure visibility and integration of educational content after publication - serving as a thought partner on how resources are surfaced, prioritized, and promoted across lifecycle programs, in-product experiences, and ad hoc campaigns. Define the strategy and focus areas for customer and market research, partnering with CX Strategy, Product Design and Research teams to uncover insights that guide experience / program priorities and design. Partner cross-functionally to design and deliver customer-facing thought leadership content that helps Klaviyo users navigate changes in technology, industry, and compliance landscapes. Identify emerging trends in AI, automation, and learning behaviors to inform experience / program direction. Represent CX Programs in cross-functional forums, sharing best practices and lessons learned. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Stakeholder Management & Influence Build strong partnerships across Product, CSS teams, Marketing, and other teams to align on objectives and execution. Influence decision-making through storytelling, data, and customer insight. Create a feedback loop with the Customer Education team to prioritize content and education needs to support CX programs and feature releases within content sprint planning. Ensure clarity, alignment, and accountability across cross-functional partners. Measurement & Reporting Define program KPIs linked to adoption, engagement, satisfaction, and self-serve utilization. Report results and insights regularly, highlighting business impact and next-phase recommendations. Who You Are: 7+ years of experience in Program or Project Management within CX, Customer Success, or SaaS. Proven ability to manage large, cross-functional initiatives independently from planning to execution. Strategic problem solver who connects customer needs to business goals. Excellent communication and storytelling skills; able to simplify complexity for varied audiences Data-driven problem solver who thrives in ambiguity. Deep curiosity about self-serve enablement, AI-driven learning, and emerging customer behaviors. Ability to quickly develop deep understanding of new tools, systems, and software, building technical fluency in Klaviyo's products and broader tech stack to inform program design and execution. Confident influencer and collaborator who drives progress without formal authority. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Why This Role Matters Klaviyo's customers expect seamless, intuitive, and connected self-serve experiences. This role ensures we deliver on that promise - designing and executing customer programs that combine operational excellence with thought leadership.You'll help shape how Klaviyo empowers customers to succeed independently while the business scales intelligently through data and innovation. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here

Posted 30+ days ago

CONTACT GOVERNMENT SERVICES logo
CONTACT GOVERNMENT SERVICESMiami, FL

$180,000 - $200,000 / year

Program Manager/Training Lead Employment Type: Full Time Department: Project Management Here at CGS, we are seeking a Program Manger/Training Lead to assist with the design, development, and delivery of training for internal and external audiences for a government client. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Review draft Training Plans and collaborate with the transformation readiness team to finalize. Design, develop, and deliver substantive and role-based training as defined in the VCF Transformation Training Plan, and summarized above. The system integrator will provide test scenarios and myVCF system screenshots to inform the training materials. Design, develop, and co-deliver VCF Substantive training for VCF staff on end-to-end claims lifecycle processes. Substantive training includes curriculum and standardized materials related to policies and procedures for claim review, claim administration, quality control, and payment. The content for these training modules will be provided by VCF subject matter experts. These same experts will co-deliver the training with the support of this vendor training team. This training, which will be delivered as instructor led, in-person, and virtually, will be delivered to approximately 10-75 VCF staff members, depending on the subject matter of the training. Design and create user-friendly, professional quality graphics and communication media for How-To Guides, website content, and other communications vehicles necessary to inform and educate the public, law firms, and VCF staff about VCF Transformation and the related process and system changes. In partnership with the VCF team and the system integrator, provide support to staff to ease the transition and ensure a successful rollout of the transformed claim review and operational processes. The selected vendor will work with the VCF Transformation Readiness Team to determine the overall training schedule and timeline Design and develop myVCF system training using training materials delivered by the myVCF System Integrator. Design and develop communication materials for internal and external audiences. Support the design and development of internal and external communications as directed by the VCF. This includes development of PowerPoints, handouts, and supporting the planning and execution of focus groups. Submit for approval by VCF all communications and training materials and track the materials through the approval process to ensure that they are appropriately prioritized, and any necessary adjustments are made. Qualifications: Ability to design and develop comprehensive training approach, curriculum, and materials, including manuals, tutorials, and e-learning modules Minimum of 5 years' experience developing training for clients Strong leadership skills to manage and guide the training team, coordinate overall schedule and activities with the VCF Transformation Readiness Team Lead, and communicate updates to VCF leadership Ability to manage multiple concurrent training workstreams, ensuring quality, on-time deliverables Bachelor's degree in a relevant field required Minimum of 7 years' experience managing training and communications teams and schedules to achieve successful outcomes Experience with Salesforce preferred Must have experience using Adobe Captivate for training development Ability to obtain a Public Trust clearance. Must be a United States citizen. Our commitment Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: [email protected] #CJ $180,000 - $200,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Posted 30+ days ago

Wolters Kluwer logo
Wolters KluwerWichita, KS

$145,500 - $203,900 / year

Wolters Kluwer is a global leader in information, software solutions, and services for professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with technology. As the Lead Technology Project & Program Manager, M&A Integrations, you will be responsible for overseeing projects or workstreams aimed at transforming infrastructure, with focus on merger and acquisitions, and divestitures. You will collaborate closely with cross-functional teams, including engineering, operations, product development, and business stakeholders, to ensure the successful planning, implementation, and delivery of merger and acquisition integrations or divestments projects/workstreams. In this role, you will report to the Vice President, Technology Project and Program and work a hybrid schedule (2 days in office and 3 days remote) from one of our local offices. Essential Duties and Responsibilities: Program Management Accountable for the successful delivery of M&AD IT projects/workstreams and execution of aspects of project life cycle leveraging M&AD playbook. Develop project plans, including timelines, milestones, and ensure that projects are delivered on time, within scope, and within budget Identify potential risks, dependencies, and roadblocks in the M&AD technology workstreams/projects. Implement mitigation plans and escalate critical issues to senior management when necessary Collaborate with internal and external stakeholders to understand their requirements, expectations, and concerns are met. Build strong working relationships with key stakeholders and effectively communicate project progress, status, and outcomes. Build trusted relationships with internal and external (GBS, Divisions/BU) stakeholders and subject matter experts. Deliver change management activities for projects/workstreams in scope Resource Management Working with functional leaders to ensure resource availability and allocation to required projects to reach objectives Manage ClickTime data tracking and enable appropriate allocations of costs Develop meaningful actionable reports, as needed. Assist in the development of business cases while working with the associated leaders. Additional Knowledge & Skills: Possess Project Management Professional (PMP) certification (preferred) Communicate complex ideas clearly and effectively through presentations and discussions Build strong relationships and collaborates across all levels of the organization Influence outcomes through persuasion, facilitation, and training to drive positive results Solve problems creatively and implement innovative solutions Apply project management tools, methodologies, and best practices to deliver successful outcomes Lead projects through the full life cycle-from initiation to completion Analyze data and situations to make informed decisions and recommendations Adapt quickly and remains resourceful in dynamic environments Identify opportunities for continuous improvement and delivers added value to stakeholders Ensure projects are completed on time, within scope, and on budget Utilize change management concepts to ensure smooth business transitions. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, or related field. Prefer advanced degree. Experience: 10+ years-of demonstrated progressive experience in IT Project management with focus on infrastructure, cybersecurity or Backoffice 3+ years' experience with shared services model Benefits: A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $145,500 - $203,900

Posted 2 weeks ago

Medica logo
MedicaMinnetonka, MN
Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration - because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. This Program Manager will oversee initiatives within Medica's Clinical Services Optimization division, with a primary focus on the electronic prior authorization (ePA) business delivery. The Program Manager is accountable for leading program planning, gathering and documenting business requirements, ensuring seamless daily operations of ePA, and driving process improvements. This role coordinates and guides cross-functional teams-including network, Technology, and claims operations-from concept and requirements through delivery, ongoing maintenance, and validation. The Program Manager is responsible for operationalizing regulatory and business requirements to support both compliance and strategic growth initiatives. Serving as the ePA clinical documentation system subject matter expert, this leader acts as the primary liaison among Clinical Services, other business units, Medica IT, clinical platform vendors, and reporting teams, ensuring alignment of program objectives and successful implementation of solutions. Performs other duties as assigned. Key Accountabilities Program Manager for ePA delivery Lead Delivery and Optimization of ePA Workflow Drive process efficiency and oversee the management of error handling within the electronic prior authorization (ePA) workflow Lead business validation activities and user acceptance testing (UAT) to ensure that system solutions meet organizational needs and requirements Assess and ensure that all systems and procedures are operating as designed, maintaining high standards for operational reliability and effectiveness Evaluate requests for changes to the system, determining feasibility and implications for business operations Develop actionable recommendations to address business system and reporting issues, ensuring continuous improvement and alignment with program objectives Implement automation and standardized practices to reduce manual processes, eliminate duplication, and enhance overall operational efficiency Expert Oversight of Clinical Documentation System as it relates to cross functional ePA delivery Research system functionality and provide subject matter expertise to business and project teams, supporting informed decision-making and effective system utilization Support process improvement initiatives by collaborating with stakeholders to identify opportunities for enhancement and innovation Guide recommendations and facilitate decision-making through active stakeholder engagement, ensuring that program goals and stakeholder interests are aligned Interpret customer needs and translate them into clear application and operational requirements, serving as a bridge between end users and technical teams Cross functional Collaboration Work cross functional with business partner to achieve program delivery Create strong partner relationship to be successful Drive Clinical and Health Service business readiness by leading for success strategies Required Qualifications Bachelor's degree or equivalent experience in related field 8 years of related work experience beyond degree Skills and Abilities Implementation and new capabilities delivery experience Computer proficiencies including Microsoft Office (Word, Excel, Access, Outlook, Visio, Onenote, Teams, etc.) and experience with other Program functions (workflow, eligibility, claims, etc.) Ability to lead and be a good role model, influence change, shape and initiate work with colleagues across the organization and external (care systems, community collaborations, and vendors) to achieve department goals Ability to provide leadership based on teamwork, commitment & creative linkages with organizational business units, external vendors and care system representatives Excellent written and verbal communication skills with all levels of the organization Knowledge of computer applications, such as Microsoft Office, Microsoft Project and Vision, Access, and familiarity with using database systems Managing/Delegating/Measuring Work: Ability to develop and assign clear, appropriate objectives, accountabilities and measures working within cross functional workstreams. Ability to monitor and report progress; identify and address barriers Quality Focus: Commitment to continuous quality improvement in all aspects of work. Skilled user of quality tools and techniques Experience setting expectation and direction for program delivery This position is an Office role, which requires an employee to work onsite, on average, 3 days per week. We are open to candidates located near one of the following office locations: Minnetonka, MN, or Madison, WI. The full salary grade for this position is $98,400 - $168,600. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $98,400 - $147,525. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law. Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Posted 3 weeks ago

CareBridge logo
CareBridgeRoanoke, VA
Pharmacist Program Manager - CarelonRx Location: The ideal candidate will live in the state of Virginia. This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. A proud member of the Elevance Health family of companies, CarelonRx (formerly IngenioRx) leverages the power of new technologies and a strong, clinical-first lens, to deliver member-centered, lasting pharmacy care. The Pharmacist Program Manager will be responsible for serving as the primary contact for a specific pharmacy program which may be assigned by geographic location, business unit, or functional area. How you will make an impact: Manages both internal and external stakeholder communications for assigned area Ensures the proper reaction to and resolution of issues concerning the pharmacy benefit program Acts as a support resource for the sales team regarding efforts to improve the performance of the pharmacy benefit for existing accounts Minimum Requirements: Requires BA/BS in Pharmacy and a minimum of 2 years of managed care pharmacy experience; or any combination of education and experience, which would provide an equivalent background. Current valid active unrestricted state(s) RPH license required Preferred Skills, Capabilities, and Experiences Knowledge of current health care and managed care pharmacy practices strongly preferred Professional designation preferred External-facing experience with clients and/or brokers preferred Ability to travel several times a week during peak seasons in the state of Virginia Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Posted 30+ days ago

Caterpillar logo
CaterpillarWestminster, CO

$144,960 - $217,320 / year

Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Summary: The AI Accelerator is a key enabler of Caterpillar's next chapter - designed to enable and scale AI adoption and progress across the enterprise. Its mission is to identify opportunities, run experiments, accelerate adoption, ensure AI value realization, support strategic partner engagement, and help develop the frameworks to scale AI solutions globally. The Portfolio Manager for the AI Accelerator will be responsible for orchestrating the end-to-end lifecycle of AI initiatives across Caterpillar's enterprise functions. This role ensures strategic alignment, prioritization, and execution of AI projects that drive measurable business impact. You will serve as the connective tissue between business segments, technical teams, and executive stakeholders-enabling velocity, visibility, and value realization across the AI portfolio. What You Will Do: Initiate and manage a portfolio of relationships across multiple internal and external teams. Operate in ambiguous and evolving environments and set up foundational processes for new initiatives. Establish project management infrastructure, including teams, SharePoint, Confluence, and Azure DevOps, and works to standardize best practices and reporting. Managing the day-to-day activities of projects, including overseeing project responsibilities and schedules. Developing contingency plans for potential risks. Directing and motivating project teams. Evaluating and managing deliverables to ensure that service expectations are achievable, developed, and met. Monitoring project results for significant deviations. Ensuring adherence to quality standards and processes. Prepare weekly and monthly updates for senior leadership, including the CEO, and manage expectations around reporting demands. What You Will Have: Planning: Tactical, Strategic: Extensive knowledge of effective planning and facilitation techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan. Ability to communicate clearly with senior leadership and technical teams, and comfortable advocating for the team. Project Administration: Extensive knowledge of project administration best practices and ability to use organizational strategies, practices and tools for administering projects. Ability to work autonomously, Push back on excessive oversight requests, advocate for realistic deadlines, and ensures team recognition and well-being. Decision Making and Critical Thinking: Extensive knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Data Gathering and Reporting: Extensive knowledge of tools, techniques and processes for gathering and reporting data; ability to practice them in a particular department or division of a company. Implementation: Working knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: accounting or graphic design). IT Project Management: Extensive knowledge of project management; ability to plan, organize, monitor and control IT projects using appropriate technical resources. IT Standards, Procedures & Policies: Working knowledge of Information Technology (IT) standards and policies; ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures. Considerations for Top Candidates: Extensive program management leadership experience working with Software Engineering teams in an agile environment (typically 8+ years) Proven experience with Project Management concepts including Project Charters, Scheduling and Planning Projects and successful completion Extensive previous technical and Project Management experience in applications development with a broad background in systems hardware, system software, support and development methodologies, business planning, project management, and customer application needs. (typically 5+ years) Working knowledge of JIRA and Azure DevOps (formerly VSTS), Confluence Advance knowledge of Excel, MS PowerPoint, and MS Project Excellent interpersonal skills are required in order to deal with sensitive issues, develop others, or influence others inside and outside the department to take specific actions. Strong communication and presentation skills Change Management Certification preferred Six Sigma Black Belt Certification desirable Knowledge of Power BI is highly desirable PMP certification preferred Certified Scrum Master (CSM) preferred Previous agile training (spring planning, daily scrums, sprint, retrospective) Why This Role Matters: Caterpillar is investing in purpose-built AI solutions to transform dealer and customer experiences. This role is critical to ensuring our dealers are equipped with intelligent tools that drive efficiency, personalization, and growth. You'll be at the forefront of shaping how AI is adopted across our dealer ecosystem. Additional Information: This position will have the option to be based out of our Chicago, IL; Peoria, IL; Denver, CO or Irving, TX offices. #LI #BI (used to post on Built In Chicago) What You Will Get: Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We've created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us. About Caterpillar Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. Summary Pay Range: $144,960.00 - $217,320.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. Benefits: Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. Medical, dental, and vision benefits* Paid time off plan (Vacation, Holidays, Volunteer, etc.)* 401(k) savings plans* Health Savings Account (HSA)* Flexible Spending Accounts (FSAs)* Health Lifestyle Programs* Employee Assistance Program* Voluntary Benefits and Employee Discounts* Career Development* Incentive bonus* Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement These benefits also apply to part-time employees Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers. Posting Dates: December 17, 2025 - January 5, 2026 Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. Not ready to apply? Join our Talent Community.

Posted 2 weeks ago

Zscaler, Inc. logo
Zscaler, Inc.San Jose, CA

$35 - $55 / hour

About Zscaler Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate-we're focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We value high-impact, high-accountability with a sense of urgency where you're enabled to do your best work and embrace your potential. If you're driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. The Role We're seeking a highly motivated Program Manager Intern, Sales to join our Emerging Products GTM department. This is a Hybrid role, requiring office presence in San Jose, CA, and reporting to the VP, Emerging Products GTM. The Program Manager Intern, Sales will support the operational efficiency and execution of high-priority sales initiatives across the Go-to-Market organization. This role focuses on optimizing sales processes, tracking key program milestones/metrics, and leveraging data to drive consistency and scale. You will contribute directly to improving sales performance and ensuring strategic alignment across various regional and functional teams. What you'll do (Role Expectations) Process Mapping and Optimization: Document current sales operational workflows (e.g., deal review, forecast submission, territory planning) and propose actionable optimizations to reduce bottlenecks and improve cross-functional speed and clarity. Cross-Functional Project Coordination: Act as a central communication hub between the Sales team and support functions (like Finance, Legal, and Marketing), ensuring all project dependencies are met on schedule and blockers are clearly escalated. Sales Tool Standardization Support: Assist in gathering user requirements, testing, and documenting training materials for new sales technology rollouts (e.g., CRM enhancements, sales enablement tools) to ensure high adoption rates across the field organization. Sales Process Standardization Support: participate in deal reviews, sales forecast calls and GTM strategy and campaigns and pipeline generation. Who You Are (Success Profile) You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what's needed, navigating seamlessly between high-level strategy and hands-on execution. You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact. You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback-knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We're Looking for (Minimum Qualifications) Currently pursuing a Bachelor's or Master's degree in Business Administration, Operations Management, Finance, or a related analytical field. Proven ability to define, map, and document business processes using logical flowcharts or diagrams, demonstrating structured problem-solving capability. Foundational knowledge of using CRM systems (like Salesforce) and intermediate proficiency in data analysis tools (e.g., Excel/Google Sheets) to manipulate, analyze, and present operational metrics. Motivated self-starter with a passion for innovation and technology, particularly in how they enable business strategy. What Will Make You Stand Out (Preferred Qualifications) Previous internship or co-op experience working specifically within a Sales Operations, Revenue Operations, or Go-to-Market (GTM) strategy function. Advanced working knowledge of Salesforce administration, reporting, or specific Sales Enablement platforms (e.g., Outreach, Salesloft, Seismic). #LI-Hybrid #LI-AL1 Zscaler's salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $35-$55 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! Learn more about Zscaler's Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Posted 2 weeks ago

Realtor.com logo
Realtor.comAustin, TX
Recognized as the No. 1 site trusted by real estate professionals, Realtor.com has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions. Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance. Program Manager, Employee Experience & Engagement Events at Realtor.com Are you an event programming expert? Are you eager to shape compelling and interactive experiences, create a professional and welcoming atmosphere for important events with current and prospective employees, industry partners, and at times, the general public and drive engagement among a variety of audiences and needs? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Program Manager, Employee Experience & Engagement Events and help change the world of real estate, one home at a time. Top Reasons to Apply: Own and Build a New Company-Wide Culture Strategy Unique Blend of Strategic Vision and Hands-On Execution Drive Results Through Data, Creativity, and Innovation What You'll Do: You will be responsible for leading the strategy, planning, and execution of on-site and virtual events, conferences, live broadcasts, watch parties, volunteer events, and other related corporate gatherings at our Austin headquarters offices and other office locations. This includes engagement- and communications-related activities in support of promoting and ensuring successful and well-attended experiences. In this role, you'll be expected to balance strategic planning with hands-on execution. You will: Apply business and event planning acumen and creativity to develop events, programs, and moments that support and advance our business and cultural objectives Demonstrate a passion for driving innovative experiences that create lasting impressions for presenters, stakeholders, and attendees Oversee the end-to-end planning, coordination, logistics, and execution of company-wide internal- and external-facing events, conferences, and activations Establish company-wide connections and act as a strategic advisor to leaders, teams and individuals who wish to design and deliver events-based programming Collaborate with internal teams and key stakeholders to prepare internal and external participants/speakers and ensure event messaging aligns with project goals Own the support of engagement and communications across internal channels to drive awareness, attendance, and participation Track and report on event performance metrics and outcomes Maintain relationships with vendors, venues, and external partners Oversee event budgets and ensure cost-effective delivery Analyze data from past events to inform future event strategies and recommendations How We Work: We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. What You'll Bring: Bachelor's degree 8+ years of experience in corporate event planning and execution or related field Proven track record of event planning, project management, and logistical coordination within a dynamic environment Creativity and curiosity to explore and apply the latest industry trends and best practices in building exciting and engaging events and programs Excellent organizational and project management skills Ability to work collaboratively with key stakeholders across and at all levels of the organization Knowledge of best practices for event planning and audience experience Strong attention to detail and the ability to manage multiple projects simultaneously Ability to travel 10%, on average, based on event programming and stakeholder support needs How We Reward You: Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to: Inclusive and Competitive medical, Rx, dental, and vision coverage Family forming benefits 13 Paid Holidays Flexible Time Off 8 hours of paid Volunteer Time off Immediate eligibility into Company 401(k) plan with 3.5% company match Tuition Reimbursement program for degreed and non-degreed programs 1:1 personalized Financial Planning Sessions Student Debt Retirement Savings Match program Free snacks and refreshments in each office location Do the best work of your life at Realtor.com Here, you'll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you'll find your way home too. At Realtor.com, you'll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we'll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow. Diversity is important to us, therefore, Realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals.

Posted 30+ days ago

Marvell logo
MarvellWestlake Village, CA

$138,480 - $207,400 / year

About Marvell Marvell's semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, and carrier architectures, our innovative technology is enabling new possibilities. At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead. Your Team, Your Impact Marvell's Supply Chain Planning Organization is seeking a talented program manager with excellent technical and analytical skills with a deep understanding of leading-edge semiconductor product design, product planning and overall cost management. You'll collaborate with global cross-functional teams including Design and software engineering, program management office, Product Engineering, Finance and Supply Chain to identify opportunities for improvement in process/methodologies and drive those changes to support corporate gross margin goals. Marvell's product portfolio includes standard and customer-specific products for leading-edge AI, Datacenter and Cloud, Carrier, Enterprise, and storage applications. The successful candidate will lead/play an active role in understanding/benchmarking Marvell product development methodologies, design and validation flows against best-in-class industry methods, identify opportunities and drive changes upfront in the design process with the right trade-offs to reduce cost and improve Gross Margins at high volume. What You Can Expect This is a high visibility role with exposure to senior leadership. Successful candidate will identify systemic improvement to design/operations/manufacturing approaches and tradeoffs and drive changes across the company to improve overall business practices with the ultimate goal of improving the overall gross margins. Drive cross functional teams with Design, Finance, Operations Engineering, Business Units, and Central Engineering teams to enable systematic improvements to gross margins by developing, consolidating and managing business process changes in product design. Actively participate in cross functional business reviews to understand cost implications to decisions made during design and their impact on operations and supply chain. Lead cross-functional cost reviews to report actual versus target costs, risks and opportunities and align senior management team to status, roadmap and risks. Contribute to cost modelling, establish and refine product cost targets from early development stages and use them to drive design strategies. Identify and manage all aspects of the financial health of key semiconductor products from early ideation and design stages all the way through the end of life of the product. Ensure that best practices for cost management are shared across different teams and changes are successfully implemented. What We're Looking For BS or higher in Engineering, Science, or related fields with 10-15 years of related professional experience or Masters/Ph.D. in Engineering/Science with 5-10 years of experience in the semiconductor industry 5+ years of experience in leading edge product design in a Fabless semiconductor company or an integrated device manufacturer is required. Knowledge of Semiconductor Manufacturing and its Supply Chain and the cost structure of semiconductor process and packaging technology and the various design tradeoffs to meet product cost and profitability Experience working with teams with diverse cultural and geographic backgrounds. Excellent problem-solving skills from first principles and the ability to communicate effectively across the organization is critical. Excellent data analysis skills are needed to identify correlations between product, process performance and cost as it related to business results with a statistical mindset. Solid understanding of yield/test data and correlations to product design and design margin are desirable. High level software skills to automate data pulls and generating automated reports to drive indicators and programs is desirable. Strong stakeholder management skills are required with an ability to succinctly summarize key indicators, results and risks to senior management. Ability to work with a cross functional team involving design, finance, supply chain, operations engineering to identify opportunity to change/enhance current methods and get executive leadership commitment and drive them to closure. Expected Base Pay Range (USD) 138,480 - 207,400, $ per annum The successful candidate's starting base pay will be determined based on job-related skills, experience, qualifications, work location and market conditions. The expected base pay range for this role may be modified based on market conditions. Additional Compensation and Benefit Elements At Marvell, we offer a total compensation package with a base, bonus and equity.Health and financial wellbeing are part of the package. That means flexible time off, 401k, plus a year-end shutdown, floating holidays, paid time off to volunteer. Have a question about our benefits packages - health or financial? Ask your recruiter during the interview process. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Any applicant who requires a reasonable accommodation during the selection process should contact Marvell HR Helpdesk at TAOps@marvell.com. Interview Integrity As part of our commitment to fair and authentic hiring practices, we ask that candidates do not use AI tools (e.g., transcription apps, real-time answer generators like ChatGPT, CoPilot, or note-taking bots) during interviews. Our interviews are designed to assess your personal experience, thought process, and communication skills in real-time. If a candidate uses such tools during an interview, they will be disqualified from the hiring process. This position may require access to technology and/or software subject to U.S. export control laws and regulations, including the Export Administration Regulations (EAR). As such, applicants must be eligible to access export-controlled information as defined under applicable law. Marvell may be required to obtain export licensing approval from the U.S. Department of Commerce and/or the U.S. Department of State. Except for U.S. citizens, lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3), all applicants may be subject to an export license review process prior to employment. #LI-TT1

Posted 30+ days ago

Divergent 3D logo
Divergent 3DTorrance, CA

$134,640 - $247,005 / year

Divergent is a technology company that has architected, invented, built, and commercialized an end-to-end factory system called the Divergent Adaptive Production System (DAPS) that comprehensively uses machine learning to optimally engineer, additively manufacture, and flexibly assemble complex integrated vehicle structures and subsystems. Products created using DAPS are superior in performance, lower in cost, rapidly customizable to meet mission and customer-specific requirements, faster to market, and scalable on demand to high volume production. Divergent is a qualified Tier 1 supplier to global automotive OEMs, and Divergent is now expanding to support mission critical needs in the Aerospace and Defense sector. Join us to be a part of this transformative journey, where your impact will shape the future of technology and production. Purpose We are seeking a highly-skilled and experienced Senior Program Manager to oversee Divergent's aerospace and defense (A&D) efforts. As one of the early hires in the A&D division, this individual will own defense programs focused on deploying Divergent's technology on new and legacy defense programs. This individual will also lead programs that focus on the expansion of Divergent's capabilities enabling the utilization of DAPS for a broader set of defense applications. The ideal candidate will have a strong technical background in aerospace structures, with a particular emphasis on aerial defense systems such as unmanned aerial systems or missiles. The Senior/Principal Program Manager will be responsible for leading programs with defense primes and Department of Defense (DoD) stakeholders to execute Divergent's programs efficiently and effectively. The Role Manage all aspects of aerospace and defense programs, from inception to completion, ensuring on-time delivery of program deliverables and within cost, schedule, and performance requirements Lead cross-functional team by providing strategic technical guidance and programmatic constraints on cross-functional teams consisting of engineering, manufacturing, and customer personnel Set framework and analysis parameters with internal engineering teams and customer teams to characterize programmatic, technical, and risk trades Build and utilize Divergent program management tools, systems, and templates to draft proposals, write-up statements of work, and track program performance (cost, schedule, and performance) Monitor program performance against established metrics and milestones, identifying areas for improvement and implementing corrective actions as necessary Formulate program strategy across a portfolio of customers, identifying new development opportunities, technology risks, and partnerships that Divergent should focus on Develop and maintain relationships with defense primes, subcontractors, and DoD stakeholders to facilitate program success and build new contracting opportunities Basic Qualifications Active Secret Clearance desired; Top Secret Clearance preferred. Bachelor's degree in Aerospace Engineering, Mechanical Engineering, or related field Minimum of 10 years of experience in program management within the aerospace and defense industry Strong technical background in aerospace structures programs, including familiarity with basic structural analysis tools such as finite element analysis (FEA) Knowledge of additive manufacturing applications and robotic assembly systems Excellent communication and interpersonal skills, with the ability to effectively engage and influence both internal and external stakeholders Proven track record of successfully managing complex programs with multiple stakeholders and dependencies Experience with DoD acquisition cycles and federal acquisition regulations (FAR) Experience supporting analysis and completing documentations for airworthiness certifications. Experience engaging directly with DoD airworthiness stakeholders such as the Air Force Test Center (AFTC) or the Federal Aviation Administration (FAA) Experience with fast iteration hardware prototyping programs Preferred Qualifications Advanced degree in degree in Aerospace Engineering, Mechanical Engineering, or related field Previous experience in technical leadership positions such as Chief Engineer or Integrated Product Team (IPT) Lead is preferred PMP certification or equivalent is preferred Compensation At Divergent, our pay range is based on the level of the job. For this role, we will consider candidates at levels S05 - S07 as evaluated through our interview process. Senior / S05: $134,640 - $185,130 Lead / S06: $155,540 - $213,840 Principal / S07: $179,630 - $247,005 Pay Range $134,640-$247,005 USD What We Offer: Holistic Compensation Package: Enjoy a world-class compensation package that includes a competitive salary, equity plan, and discretionary results-based incentive bonus opportunities, ensuring you're truly valued for your contributions. Wellness and Time Off: Embrace a healthy lifestyle with paid vacation, sick time, and company holidays, including a year-end shutdown to recharge. We support growing families with paid parental leave, recognizing the importance of bonding time. Comprehensive Health and Wellness: Prioritize your well-being with our comprehensive health and wellness benefits, offering both HMO and Premium PPO options. Additionally, benefit from company-sponsored life insurance and short and long-term disability coverage for peace of mind. Investment in Growth: We're committed to your professional development. Take advantage of reimbursement opportunities for learning and development initiatives, empowering you to continuously expand your skill set and reach peak performance. Collaborative and High-Performing Environment: Join our collaborative, dynamic, and high-performing team within a fast-paced, mission-driven company. Together, we're disrupting the traditional manufacturing industry, fostering innovation, and integrating people and technology to reduce our footprint. Equal Employment Opportunity Divergent is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected characteristic. Divergent provides affirmative action in employment for qualified Individuals with Disabilities and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. EEO Poster In order to adjust to changes in our business, it may become necessary to add, remove or modify certain duties and responsibilities, or to reassign you to another job position. From time to time you may be asked to work on special projects or to assist with other work. Your cooperation and assistance in performing such additional work is expected. E-Verify: Right to Work Our company participates in E-Verify. E-Verify is a program that electronically confirms a candidate's eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees. Eligibility to Work Poster (English) | Eligibility to Work Poster (Spanish) Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO) Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO), we will consider for employment qualified applicants with arrest and conviction records. No agencies, no solicitations, and no calls please.

Posted 30+ days ago

Washington Hospital, Inc., Mary logo
Washington Hospital, Inc., MaryFredericksburg, VA
Start the day excited to make a difference…end the day knowing you did. Come join our team. Job Summary: The Manager, Ryan White Program is responsible for handling federally-funded services, projects, and requirements for the Ryan White Grant program at Mary Washington Healthcare (MWHC). Under the advisory assistance of the Medical Director and authority of the MWHC Grant Management Program, the Manager performs day to day oversight of the program's development/planning, implementation/operation, and adherence to grantors legislative and program requirements and expectations through the monitoring and evaluation of systems. The Program Manager collaborates with the Medical Director of the Mary Washington Medical Group/Infectious Disease (MWMG/ID) practice, the VP of Ambulatory Services and other departments within MWHC, outside support service agencies, and medical providers to meet goals set forth by grantors in requests for applications and proposals (RFA/RFP). This position must consistently demonstrate a commitment to quality service to our patients, the public, and our co-workers. Essential Functions & Responsibilities: Authors Ryan White competitive grants and continuation proposals, including needs assessments, progress reports as required, work plans, and budget. Develops strategic initiatives for grant program and participates in strategic planning process. Functions as the designated point of contact for grantors or administrative agents (e.g. HRSA, NVRC, HAHSTA) to relay new or changing information, request reports or data, set up conference calls, in-person meetings, or training and is expected to disseminate communications to appropriate entities in a timely manner while cultivating unity and understanding. Develops and manages Ryan White Grant budget allocations and is responsible for monitoring and reporting grant expenditures and program revenue to ensure that budget targets are met. Oversees grant team members, ensuring completion of all monthly, quarterly, annual, pre-award, post-award, and ad-hoc reporting requirements. Responsible for final submission of all grant reports and required documentation in accordance with federal, state, and agency guidelines and time periods. Interfaces with other departments within the health system to ensure all grant applications and grant programs comply with applicable regulations. Works with Medical Director and Vice President of Ambulatory Services to review policies and procedures related to HIV Outpatient Ambulatory Medical Care for the achievement of quality standards and best practices set forth by National HIV/AIDS Strategy and Ryan White CARE Act regardless of patient's payer source. Attends grant-related consortium or committee meetings as designated by HRSA, NVRC, HAHSTA, and other federal, state or local agencies. Works with staff to ensure agenda for required Consumer Advisory Board meeting is aligned with the overall program's mission. Responsible for recruitment, selection, orientation, and retention process for departmental staff. Communicates outstanding daily clinical operational activity issues to Vice President of Ambulatory Services for action. Works in conjunction with Regulatory Affairs to maintain grantee registry, eligibility, and certification as required by grantors. Serves as liaison for relationship between grant program team, MWMG/ID, and the Fredericksburg Area HIV/AIDS Support Services. Assures all functions are completed in a timely and effective manner within assigned areas of responsibility to include but not limited to completing grant applications and ongoing reports. Oversees various aspects of the grant program, including, but not limited to the 340b pharmacy program. Interfaces courteously and effectively with all departmental customers, consistently presenting a positive departmental and organization image. Performs other duties as assigned. Qualifications: Bachelor's Degree required, Master's degree preferred (MPH, MSW,MPA, MBA). Minimum of five (5) years work experience in healthcare system environment required, preferably experience directing or managing a grant funded health program or project and supervising staff. Experience with Ryan White -HIV/AIDS program preferred. Experience working with clinical providers (physicians, nurses) as well as Senior Hospital Leadership. Must be comfortable working in a hospital environment. Experience in grant writing, budgeting, fiscal management and program planning. Proficiency in computer/automated systems for data and fiscal purposes. As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Posted 30+ days ago

ServiceNet logo
ServiceNetEasthampton, MA

$50,079 - $56,299 / year

Benefits: 401(k) 401(k) matching Dental insurance Health insurance Opportunity for advancement Paid time off Tuition assistance Vision insurance MHRS Program Manager Location: Easthampton, MA Salary: $50,079 - $56,299 (With $2/hour differential; See Details Below) ServiceNet is seeking a compassionate person who believes in the power of hope, recovery, and empowerment to join our team as a Program Manager. As part of a collaborative team, you will lead a dedicated group of professionals in fostering a positive, person-centered environment where individuals can thrive. You will be at the heart of our mission to help residents of our group living environment overcome challenges and reach their fullest potential. As a Program Manager, you will play a critical role in guiding both staff and residents through a journey of personal growth and recovery. Your leadership will help create a safe, trauma-informed environment where participants feel supported in their goals, respected in their choices, and empowered to reclaim their independence. Every day, you will witness the transformation that comes from providing the right support at the right time-and that's where the magic happens. Key Responsibilities: Lead with Purpose: Oversee the day-to-day operations and activities of the group living environment, ensuring that everything runs smoothly and that residents receive the highest level of care. Support Staff Growth: Supervise and provide consultation to staff, fostering a team that is compassionate, skilled, and confident in their roles. Be a Mentor for Participants: Work one-on-one with residents to help them achieve personal goals, develop skills, and maintain their community involvement. Your meaningful interactions will empower residents to reach milestones and gain independence. Create Personalized Plans: Collaborate with the clinician to develop person-centered, trauma-informed treatment plans that support each resident's individual needs and goals. Ensure Financial Wellness: Oversee financial assessments and money management plans, ensuring that residents receive the support they need to maintain financial stability. Keep Everything Running Smoothly: Manage program schedules, lead weekly staff meetings, and ensure all documentation is completed on time and meets program standards. Be There in Critical Moments: Consult with clinical staff during crisis situations and take part in the on-call rotation to provide timely support when it's needed most. Compensation Pay Range Requirements: Annual Base Salary: $50,079 - $52,139 (Based on experience) Annual MAP Differential: $4,160 (Medication Administration Program certification: $2/hr) 56,299: For individuals with 5+ years of management experience and active MAP certification Base Range: 52,139 + $2/hr MAP certification differential Why You'll Love Working Here: Make a Real Difference: You'll have a direct impact on the lives of residents, helping them grow stronger, more confident, and more independent. Collaborate with a Dedicated Team: You'll work with a passionate and supportive team that believes in the power of recovery and personal growth. Lead with Compassion: You'll guide both staff and residents through meaningful interactions that build trust, foster resilience, and create lasting change. Witness Transformation: Every day, you'll see the incredible progress residents make on their journey toward a brighter, more hopeful future. Professional Growth Opportunities: This role offers continuous learning and growth in a supportive environment where your leadership and skills can shine. Qualifications: High school diploma or GED required; Bachelor's degree and supervisory/management experience preferred. Experience working in the mental health field. Valid driver's license for at least six months and a good driving record. Excellent communication, computer, and organizational skills. Physical ability to help residents and keep them safe. Training in MAP (Medication Administration Program), PABC, and/or First Aid is a plus. Benefits: Generous PTO (time-off) package. Comprehensive health and dental insurance plans. Life insurance and long-term disability insurance. 403(b) retirement plan. Tuition remission for eligible classes. Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance. Opportunities for career development and advancement. And much more Learn more about ServiceNet https://www.servicenet.org/ ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

Posted 30+ days ago

Q logo
QTS Realty Trust, Inc.Glendale, AZ
Learn what makes QTS a unique place to grow your career! The Development Program Manager is primarily responsible for leading and managing the design, pre-construction and construction activities on a given data center construction project. The Program Manager will interact on a daily basis with Facilities, Contractors, Designers, Engineers, Commissioning Agents, Vendors, and Data Center Operations staff and should have both written and oral communication skills commensurate with this level of regular communication. RESPONSIBILITIES - Other duties may be assigned Manage multiple projects on a campus(es) and maintain updated budgets, schedules, and status reports for each Create and communicate updates on development program & project status on a monthly basis suitable for executive level reviews. Effectively present information in a manner to support efficient decision making Work with QTS stakeholders, design, and construction teams to create a master development program for site(s), including a complete campus design solution and capital budget. Manage entitlement and permitting needs for each assigned site project(s) Implement and manage multi-phased site development plans to achieve time, budget, and quality standards in a predictable fashion. Continuously update a campus master plan to provide predictable statistics in a dynamic environment Write scopes of work for design, construction, commissioning services & participate in procurement and project cost estimates Evaluate and level pricing proposals for design, construction, and commissioning services Work closely with strategic procurement team on equipment procurement and delivery process Ensure appropriate submittals are coordinated with site stakeholders Monitor & create project budget/cost-to-date against overall project budget. Establish project schedules and manage teams to on-time completion Review and approve monthly pay applications from the contractors Review change order requests from contractors and negotiate pricing Establish site construction security procedures in conjunction with site security team Develop plans for product deployment and review/communicate plans with QTS staff involved Collaborate with Sales Engineers and Product teams to aid in custom deal solutioning for prospective clients within the applicable schedule and budget for an assigned location. Establish and maintain relationships serving as liaison with key QTS stakeholders Represent QTS interests as leader in OAC meetings Create & build relationships that enhance QTS's ability to be a leader in creating the World's Most Valuable Data Center Real Estate Aid in due diligence efforts for potential new sites on an as-needed basis Work with the internal development team to enhance project management processes and protocols BASIC QUALIFICATIONS: Bachelor's degree in Science or Engineering or equivalent professional experience Eight or more years of professional experience in commercial construction practices and procedures, including management of Lump Sum, Construction Management at Risk, and Design Build project delivery methods from conceptual development through procurement to close out Experience with Microsoft Office suite, specifically PowerPoint for use in communicating program updates to executive level, and Excel to create and maintain site program & individual project budgets Be able to travel up to 50% of the time PREFERRED QUALIFICATIONS: MBA, Masters in Engineering, Management, or related field desirable Experience with delivery of mission critical data center facilities Extensive experience with management of MEP trades TOTAL REWARDS This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This position is Bonus eligible. This job may be eligible for equity. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim. The "Know Your Rights" Poster is included here: Know Your Rights (English) Know Your Rights (Spanish) The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.

Posted 30+ days ago

Guidehouse logo
GuidehouseBethesda, MD

$85,000 - $141,000 / year

Job Family: Data Science & Analysis Travel Required: None Clearance Required: Ability to Obtain Public Trust What You Will Do: We are currently searching for a Linkage Program Manager. The Linkage Program Manager is responsible for leading and overseeing data linkage operations within federal environments. This role requires deep expertise in federal data security and management standards, advanced knowledge of data linkage methodologies, and a strong technical foundation to manage production activities effectively. The Program Manager ensures compliance, quality assurance, and risk management while delivering high-quality outcomes. This is a full-time onsite position supporting the NIH office in Bethesda, MD. Provide strategic leadership and oversight for linkage-related program activities. Manage and direct production operations involving complex data linkage tasks. Ensure compliance with federal data security and management procedures and standards. Oversee risk management and quality assurance processes for federal datasets. Collaborate with stakeholders to ensure successful execution and delivery of program objectives. Communicate clearly and effectively in both verbal and written formats. What You Will Need: Bachelor's in Bioinformatics, Health Services, Economics, or a related research discipline. A minimum of TWO (2) years of experience in risk management, quality assurance, and data security for federal datasets. A minimum of TWO (2) years of experience as a task lead on projects of comparable size and complexity. Proven expertise in data linkage methodologies and large-scale data integration. Demonstrated success in leading tasks within or for a federal agency or organization. Strong technical background in statistical analysis, technologies, network devices, hardware, and software relevant to linkage operations. Demonstrable and deep knowledge of federal procedures and standards related to data security and management. Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred. What Would Be Nice To Have: Experience managing secure data environments and compliance frameworks. Familiarity with federal data governance and privacy regulations. Strong leadership and organizational skills with the ability to manage cross-functional teams. The annual salary range for this position is $85,000.00-$141,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Parental Leave 401(k) Retirement Plan Group Term Life and Travel Assistance Voluntary Life and AD&D Insurance Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts Transit and Parking Commuter Benefits Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities Employee Referral Program Corporate Sponsored Events & Community Outreach Care.com annual membership Employee Assistance Program Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.) Position may be eligible for a discretionary variable incentive bonus About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Posted 30+ days ago

Medal logo
MedalNew York City, NY
Medal enables millions of gamers to capture and share their best gaming moments and create memories together. Every year, our players leverage Medal to capture billions of gameplay clips - so your work will have a real impact on millions of people around the world! We're looking for a Technical Program Manager (TPM) with a strong engineering background and a passion for games. If you are an experienced full-stack developer who is willing to take a leadership role and streamline the work of a 20+ engineering team, while also contributing to the product roadmap, this job is for you. What You'll Do Drive Product Development- Own the roadmap and execution of key features, tools, or platforms, ensuring alignment with business and player needs. Bridge Engineering & Product- Work closely with engineering teams, translating complex technical challenges into clear product requirements. Hands-on Tech Collaboration- Leverage your full-stack experience to engage deeply with engineers, reviewing architecture decisions, providing input on technical trade-offs, and ensuring high-quality execution. Agile Execution- Lead sprints, manage backlogs, and ensure the team delivers high-impact features efficiently. Startup-Style Problem Solving- Navigate ambiguity, identify opportunities, and iterate rapidly in a fast-paced environment. Cross-Functional Leadership- Work closely with designers, engineers, and stakeholders to bring product features to life. What We're Looking For TPM experience - experience as a Technical Product Manager, Engineering Manager or a similar role, working closely with engineering teams. In-person- Looking to hire in NYC to contribute alongside the product team. 5 days in the office. Ownership & attention to detail- You see things through, and can be responsible for end-to-end quality of complex features. Be result-driven- Everything we do is driven by the metrics and performance of the feature. We move fast and ship regularly. Gaming Passion- Deep love for games, gaming culture, and understanding of what makes a great player experience. Experience working on gaming-related projects is a plus. Startup Experience (Preferred) - Comfortable in fast-paced, high-ambiguity environments where you wear multiple hats. Tech Stack Electron, React, Redux, Styled Components & other modern web-based technologies C# and C++ for native windows recording & more Swift for iOS, Kotlin for Android Java, Redis, RabbitMQ, Kubernetes for backend Terraform, Salt, GitHub Actions, CircleCI for IaC and CI/CD Why Join Us? Work on cutting-edge tech and help shape the future of gaming. Passionate team that values ownership and innovation. Competitive salary, equity options, health insurance, 401k. #LI-DH1

Posted 30+ days ago

W logo
White Cap Construction SupplyOlathe, KS
A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. White Cap is hiring immediately for our Account Manager- Accelerated Sales Program! Do you want to help build America's skyline and your own future? White Cap is North America's leading distributor for professional contractors. We supply everything contractors need to build our nation's remarkable construction projects, including stadiums, roads, bridges, highways, residential housing, and more. Our Accelerated Sales Program is designed for sales professionals outside our industry to quickly accelerate their sales career. For an exciting opportunity to join our sales team, apply today! Why join the Accelerated Sales Program at White Cap? The Accelerated Sales Program is a comprehensive, sales-specific training program designed to fast-track the growth and development of new Outside Sales Representatives/Account Managers. Participants will work closely with White Cap sales leaders in a 6-12 month program to develop the skills, customer and supplier relationships, and knowledge needed to be successful in outside sales. An Account Manager- Accelerated Sales Program… Participates in classroom, independent study, and on-the-job training to learn the White Cap's business model, products, vendors, customer needs, jobsite environment, systems, competitors, pricing, sales approach, and selling skills. Prepares and executes account plans. Sells White Cap value proposition and products. Learns about making effective jobsite or office sales calls by riding along with the District Sales Manager or experienced Account Managers. Enters and processes customer orders. Performs other duties as assigned. This position requires operation of a company vehicle or a personal vehicle and such operation is done consistently more than 80% of the average work week. If selected for this position, the company will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report. Preferred Qualifications Bachelor's degree in business, marketing, or related field or one to two years of sales or related field experience Strong communication skills and comfortable interacting with team members Requires strong self-governance, a proactive approach, personal accountability, and independence. Competitive nature with a drive to succeed Goal-oriented with personal accountability to deliver on metrics Open to feedback and willing to take action to improve performance Demonstrated ability to plan and organize daily activities Spanish language proficiency If you're looking to play a role in building America, consider one of our open opportunities. We can't wait to meet you.

Posted 3 weeks ago

Carpenter Technology logo
Carpenter TechnologyReading, PA
Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels. Carpenter Technology's high-performance materials and advanced process solutions are an integral part of critical applications used within the aerospace, transportation, medical and energy markets, among other markets. Building on its history of innovation, Carpenter Technology's wrought and powder technology capabilities support a range of next-generation products and manufacturing techniques, including novel magnetic materials and additive manufacturing. Program Manager- Operational and Technical Readiness Principal Purpose of Position: The Program Manager- Operational and Technical Readiness oversees and manages a collection of interconnected projects, ensuring that all the operational, technical, planning and quality elements are in place for the start-up of larger scale capital projects thus ensuring a rapid start to return on investment for the project(s). This role involves strategic planning, resource management, risk management, and ensuring that all efforts within the program meet deadlines, budgets, and quality standards. This role involves collaboration across multiple departments in Carpenter; including, but not limited to: Operations, Maintenance, Technical/Metallurgy, Operations Planning, Quality, and Human Resources. Key Responsibilities Program Strategy: Build and manage readiness plans aligned with capital goals. Team Leadership: Coordinate engineers, operations, and support teams. Operational Readiness: Identify and implement changes for start-up and long-term operations (e.g., training, equipment, scheduling). Technical & Quality Readiness: Validate process changes, update routings, manage start-up materials, and oversee quality protocols. Planning & IT: Ensure master data and systems are ready for new equipment. Cross-Functional Support: Assist other departments with readiness needs. Reporting & Evaluation: Track progress, document outcomes, and lead post-project reviews. Qualifications Bachelor's in engineering, business, or related field: 7+ years in capital project/program management, OR 10+ years in operations/maintenance, OR 7+ years in technical roles with leadership experience. Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees. Carpenter Technology Corporation's policy is to fully and effectively maintain a program of equal employment opportunity and nondiscrimination for all employees, to employ affirmative action for all protected classes, and to recruit and develop the best qualified persons available regardless of age, race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, political affiliation or any other characteristic protected by law. The Company also will recruit, develop and provide opportunities for qualified persons with disabilities and protected veterans.

Posted 30+ days ago

S logo
Symbotic Inc.Wilmington, NC

$180,000 - $247,500 / year

Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility. What we need We are seeking a highly motivated Senior Technical Program Manager who has experience managing technically complex new product development programs. You will work with cross-functional leaders, including product owners, engineering, manufacturing, supply chain, services, sales, and other stakeholders, to plan and execute projects. Your primary goal will be to ensure the teams are aligned, plans are executed, and issues/risks are managed effectively. You will be in a highly visible role and will interact with all departments and levels across the company, including executive management. What we do The Technical Program Management Office (PMO) oversees the planning, execution, and delivery of technical projects within the Symbotic engineering organization. The PMO establishes and implements the processes, standards, and methodologies for project management of hardware engineering projects and sustainment efforts required for delivered projects. The team ensures alignment with business objectives, manages key technical risks, and coordinates engineering resources to ensure successful project outcomes. What you'll do Project Leadership: Work with engineering, product management, sales, and finance to ensure project plans for each initiative are sound and optimized. Manage scope, schedule and budget for strategic projects and initiatives managed within the Project Management Office (PMO). Facilitate cross-functional meetings and regularly communicate initiative status to teams, senior management, and customers. Represent Symbotic to our customer(s) as the project lead, ensuring clear communication, effective negotiation, and resolution of any roadblocks to success. Project Execution: Lead multidisciplinary teams to bring new products from concept through implementation, delivery, and support. Work closely with engineering managers and leaders, product managers/owners, to ensure rapid execution and on time, high quality delivery of complex projects. Interact with and motivate talented engineering teams across multiple locations, harnessing their high energy to deliver high quality products. Manage technical development, integration and deployment for large-scale automation and robot systems from design to production deployment; manage engineering deliverables across multi-disciplinary engineering teams (software, mechanical, electrical, industrial and embedded controls). Facilitate the resolution of issues, risks, and challenges that surface through development lifecycle including NPD/hardware engineering process, production deployment and sustainment. Manage cross-functional issue tracking to identify problems, track root-cause and corrective action plans; provide issue status across engineering teams and leadership. Manage generation of critical project artifacts including Bill of Material (BoM), Tech Data Package (TDP) releases, Functional Requirements and Requirements Validation documentation. Champion Process: Foster a culture focused on transparency, speed of decision-making, and a synchronized partnership within product teams. Ensure Symbotic's Product Lifecycle Management process is followed, coach teams in executing the NPD process and best practices. Lean-focused, continual improvement of new standards, processes and procedures that streamline interactions and communication across teams. What you'll need BS in Engineering, Robotics, Mechatronics, or related discipline. Minimum 8 years of related work experience. Minimum 5 years in a Program Management position. Extensive experience playing a central role in a highly integrated electro-mechanical systems, mechatronics, or robotics product development team. Extensive experience leading user-centered innovation programs across multiple disciplines. Experience managing large-scale system integration and test programs for complex electro-mechanical or automation systems. Experience planning and actively managing software deliverables of various disciplines, including robotic controls, routing, network, vision and perception systems. Experience building out project plans and structuring project work within JIRA. Working experience partnering with offshore manufacturers to deliver electromechanical/robotics products through product launch and sustainment. Includes familiarity with Supply Chain, Quality, Manufacturing standards and practices. Willingness to fail quickly and fail often to succeed sooner when exploring solutions. Exemplify being the Team player. Conflict resolution and influencing skills are a key to success. Open to pursuing multiple paths to get to the best solution and not being too proud of your own ideas to listen to others. Experience negotiating resources in a matrix environment to work on multiple workstreams, setting clear priorities when juggling priority paths. Respect and understanding of other disciplines; including Controls, Software, Design Engineering, Systems, Electronics, Quality and Manufacturing. Proficient in JIRA, MS Project, MS Power Point, MS Excel, Word, and Visio. Our environment Up to 10% travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations. The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis. #LI-Hybrid # JT1 About Symbotic Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com. We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That's why we're proud to be an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. The base range for this position in the posted location is $180,000.00 - $247,500.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

Posted 3 weeks ago

W logo
White Cap Construction SupplyRancho Cordova, CA
A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. White Cap is hiring immediately for our Account Manager- Accelerated Sales Program! Do you want to help build America's skyline and your own future? White Cap is North America's leading distributor for professional contractors. We supply everything contractors need to build our nation's remarkable construction projects, including stadiums, roads, bridges, highways, residential housing, and more. Our Accelerated Sales Program is designed for sales professionals outside our industry to quickly accelerate their sales career. For an exciting opportunity to join our sales team, apply today! Why join the Accelerated Sales Program at White Cap? The Accelerated Sales Program is a comprehensive, sales-specific training program designed to fast-track the growth and development of new Outside Sales Representatives/Account Managers. Participants will work closely with White Cap sales leaders in a 6-12 month program to develop the skills, customer and supplier relationships, and knowledge needed to be successful in outside sales. An Account Manager- Accelerated Sales Program… Participates in classroom, independent study, and on-the-job training to learn the White Cap's business model, products, vendors, customer needs, jobsite environment, systems, competitors, pricing, sales approach, and selling skills. Prepares and executes account plans. Sells White Cap value proposition and products. Learns about making effective jobsite or office sales calls by riding along with the District Sales Manager or experienced Account Managers. Enters and processes customer orders. Performs other duties as assigned. This position requires operation of a company vehicle or a personal vehicle and such operation is done consistently more than 80% of the average work week. If selected for this position, the company will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report. Preferred Qualifications Bachelor's degree in business, marketing, or related field or one to two years of sales or related field experience Strong communication skills and comfortable interacting with team members Requires strong self-governance, a proactive approach, personal accountability, and independence. Competitive nature with a drive to succeed Goal-oriented with personal accountability to deliver on metrics Open to feedback and willing to take action to improve performance Demonstrated ability to plan and organize daily activities Spanish language proficiency If you're looking to play a role in building America, consider one of our open opportunities. We can't wait to meet you. For California job seekers: Pay Range California law requires the posting of the salary range for advertised jobs. This range is determined based on market data and internal pay practices to establish a minimum and maximum value for a job. Individual base pay is determined based on a variety of elements including experience, skills, internal equity and other factors. For additional details on benefits, please review the full job description on White Cap Jobs

Posted 30+ days ago

Field Nation logo
Field NationMinnesota, GA

$110,000 - $124,000 / year

Who we are: Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals that depend on us. Why This Role Is Important to Field Nation As a key member of the Marketplace Provider team, the Program Manager, Staffing Operations plays a pivotal role in building and scaling Field Nation's emerging staffing offering-an important component of the company's broader growth strategy. Guided by an entrepreneurial mindset, this individual develops customized staffing strategies, tests innovative recruiting approaches, and helps refine those approaches into scalable, productized solutions as the program matures. Serving as a critical link between buyers and our trusted third-party Employer of Record (EOR) partner, the Program Manager helps establish confidence in the marketplace's ability to source, attract, and deliver high-quality W2 talent. Success in this role requires creative problem solving, sound judgment, and the ability to navigate complex and often ambiguous staffing challenges while continuously advancing this new offering. This position reports to the Manager, Marketplace Compliance. What you'll get to do: Design, pilot, and refine staffing approaches that support the launch and scale of Field Nation's W2 staffing offering-testing new models, gathering insights, and shaping future productized solutions. Act as a subject matter expert and trusted staffing advisor to key buyers, using a consultative approach to craft tailored workforce solutions and validate buyer needs during early-stage program development. Serve as the primary operational bridge between buyers, Field Nation teams, and third-party EOR partners-ensuring alignment, smooth execution, and a cohesive understanding of requirements across all stakeholders. Lead and manage recruitment strategies, including designing automated processes that streamline sourcing and ensure buyers receive qualified W2 talent. Track, analyze, and communicate recruitment and program metrics, using data insights to evaluate pilots, measure performance, inform experiments, and recommend program improvements. Partner cross-functionally with Sales, Customer Success, Product, Marketing, and Marketplace Compliance to drive adoption, support successful delivery, and ensure alignment as the offering evolves. Collaborate within the Marketplace Provider team (Network Development, Provider Onboarding, Provider Experience) to improve provider activation, communication, retention, and readiness for W2 engagements. Identify and solve complex, ambiguous staffing challenges by applying creative problem-solving and a solutions-first mindset that accelerates learning and informs program design. Gather buyer and provider insights to influence workforce delivery tools, workflows, and product enhancements that enable scale and operational efficiency. Create and maintain internal documentation, playbooks, and training materials that support repeatability, transparency, and cross-team understanding of the offering. Support the resolution of escalations and critical issues, ensuring a strong customer experience and providing learnings that guide future process refinement. You might be a good fit if you have: 5+ years of experience in staffing, workforce solutions, or high-volume recruiting operations, ideally in field services or fast-paced, operational environments Proven ability to lead cross-functional initiatives, influence stakeholders, and drive work forward amid ambiguity Strategic, consultative mindset with the confidence to advise partners and tailor solutions to complex, evolving needs Strong analytical and data-driven approach, using insights to inform decisions, track outcomes, and improve results Collaborative, detail-oriented self-starter with excellent communication skills and a passion for problem-solving and innovation Why we think you'll love it here: Unlimited paid time off Annual vacation bonus - yes, we'll pay you a bonus to take paid time off! Individualized growth + development plans Strong values around work/life balance Community involvement opportunities Competitive benefits: medical, dental, vision, paid parental leave + 401K Exposure to cutting-edge technologies to solve meaningful problems $110,000 - $124,000 a year At Field Nation, we share the value of transparency and enable this during our recruiting process. We believe it's important to share the compensation range to best understand the full opportunity of a role! We select our initial range based on reliable compensation survey data. Other factors we consider in setting the specific pay for an individual will generally include, among other things, experience, specialized skills, work location, and internal equity to provide competitive offers. Additionally, every role is eligible for variable pay dependent on the position. As an agile and growing organization, the business needs may change. This may result in us hiring someone with less or more experience than the job description states. If that does happen, we will communicate the updated salary range and the new role to you as a candidate. The range stated below is a starting point of the compensation conversation, we'd like to hear what your compensation expectations are too! Base Salary Range | Minnesota or other Zone 3 | $110 - 124k Come as you are: At Field Nation, we believe work is about more than checking the right boxes. If you don't meet 100% of the requirements for this role, but still feel you'd be a good fit, we want to hear from you! We review all applications and may even have another open position where you are the perfect fit. Employment is contingent on passing a pre-employment background check. Your written consent will be obtained prior to a background check being performed. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Posted 2 weeks ago

Klaviyo logo

Principal Customer Experience Program Manager

KlaviyoBoston, MA

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Job Description

The Principal, Customer Experience Programs Manager leads cross-functional initiatives that shape how Klaviyo customers learn, adopt, and succeed through digital-first and self-serve experiences. This role combines strategic program leadership, execution excellence, and thought leadership to transform vision into scalable, measurable customer programs.

You will independently drive and execute key customer enablement initiatives - such as evolving our Power Up experience, improving the Klaviyo Community as a customer success channel, or building programmatic customer education and feature-launch frameworks to increase adoption of self-service resources and ultimately drive adoption and retention. Working across Customer Success and Support, Customer Education, Product, Marketing, Engineering, etc., you'll design experience and programs that directly improve adoption, satisfaction, and efficiency for thousands of customers worldwide.

How You'll Make a Difference:

Program Leadership & Execution

  • Lead the planning and delivery of digital-first and self-serve programs from concept through impact measurement.
  • Own end-to-end execution for major CX initiatives in partnership with department leaders to drive customer education adoption, community engagement, and in-app enablement engagement.
  • Translate strategy into actionable plans with clear milestones and success metrics.
  • Manage multiple initiatives simultaneously with minimal oversight.

Strategic Thinking & Thought Leadership

  • Define and drive the strategy for how customers engage with Klaviyo's learning and self-service resources across multiple domains - ensuring alignment between Customer Academy, Help Center, Community, and in-app guidance experiences to deliver a cohesive, intuitive, and connected customer experience.
  • Partner cross-functionally to ensure visibility and integration of educational content after publication - serving as a thought partner on how resources are surfaced, prioritized, and promoted across lifecycle programs, in-product experiences, and ad hoc campaigns.
  • Define the strategy and focus areas for customer and market research, partnering with CX Strategy, Product Design and Research teams to uncover insights that guide experience / program priorities and design.
  • Partner cross-functionally to design and deliver customer-facing thought leadership content that helps Klaviyo users navigate changes in technology, industry, and compliance landscapes.
  • Identify emerging trends in AI, automation, and learning behaviors to inform experience / program direction.
  • Represent CX Programs in cross-functional forums, sharing best practices and lessons learned.
  • Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Stakeholder Management & Influence

  • Build strong partnerships across Product, CSS teams, Marketing, and other teams to align on objectives and execution.
  • Influence decision-making through storytelling, data, and customer insight.
  • Create a feedback loop with the Customer Education team to prioritize content and education needs to support CX programs and feature releases within content sprint planning.
  • Ensure clarity, alignment, and accountability across cross-functional partners.

Measurement & Reporting

  • Define program KPIs linked to adoption, engagement, satisfaction, and self-serve utilization.
  • Report results and insights regularly, highlighting business impact and next-phase recommendations.

Who You Are:

  • 7+ years of experience in Program or Project Management within CX, Customer Success, or SaaS.
  • Proven ability to manage large, cross-functional initiatives independently from planning to execution.
  • Strategic problem solver who connects customer needs to business goals.
  • Excellent communication and storytelling skills; able to simplify complexity for varied audiences
  • Data-driven problem solver who thrives in ambiguity.
  • Deep curiosity about self-serve enablement, AI-driven learning, and emerging customer behaviors.
  • Ability to quickly develop deep understanding of new tools, systems, and software, building technical fluency in Klaviyo's products and broader tech stack to inform program design and execution.
  • Confident influencer and collaborator who drives progress without formal authority.
  • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

Why This Role Matters

Klaviyo's customers expect seamless, intuitive, and connected self-serve experiences. This role ensures we deliver on that promise - designing and executing customer programs that combine operational excellence with thought leadership.You'll help shape how Klaviyo empowers customers to succeed independently while the business scales intelligently through data and innovation.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

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