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Customer Reference Program Manager, Venture Capital-logo
Customer Reference Program Manager, Venture Capital
DBA Carta, Inc.Sandy, UT
The Company You'll Join Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit. Carta's fund administration platform supports nearly 7,000 funds and SPVs, representing $150B in assets under administration in venture capital and private equity. Trusted by more than 40,000 companies, Carta also helps private businesses in over 160 countries manage their cap tables, valuations, taxes, equity programs, compensation, and more. Together, Carta is creating the end-to-end ERP platform for private markets. Traditional ERP solutions don't work for Private Funds. Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers. Carta's software for the Office of the Fund CFO does just that - it's a new category of software to make private markets look more like public markets - a connected ERP for private capital. For more information about our offices and culture, check out our Carta careers page. The Problems You'll Solve At Carta, our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow. This is a brand new function at Carta, offering a unique opportunity for a builder who thrives in creating programs from the ground up. Backed by strong cross-functional support from Sales, Delivery, and Marketing teams, this role will play a critical part in shaping and scaling our customer reference engine to support strategic growth across the business. As a Customer Reference Manager, you'll work to: Build a customer reference framework that aligns with pipeline priorities, revenue goals, and GTM motions across Carta's business lines. Create and manage a searchable repository of pre-approved reference customers, tagged by fund type, buyer persona, product, and region. Operationalize a consistent intake, matching, and tracking process for all reference requests across the deal cycle. Partner with Sales, Customer Success and Delivery to identify, qualify, and onboard net-new reference customers across strategic product areas and segments (e.g., Private Equity Fund Administration, Upmarket Venture Capital Fund Administration, Fund Tax, and Carta Total Compensation). Capture and operationalize NPS insights to drive testimonial and reference generation for the Companies business, while systematically supporting the creation of net-new sales references, testimonials, and social proof across the Investors business. Build repeatable processes to operationalize the reference program from intake, qualification, approval, and fulfillment of reference requests, ensuring alignment across Sales, Customer Success, Marketing, and Delivery teams. Scale a library of high-impact reference assets, case studies, and social proof points, while increasing coverage across products, personas, and use cases. Activate these assets across priority GTM channels and enablement, leveraging tools and automation to drive efficiency, consistency, and reach across Carta's business. Measure the effectiveness and utilization of reference content by tracking engagement, usage, and impact on pipeline and deal velocity. Use insights to continuously optimize content strategy and program performance. Be a power user of the User Evidence customer evidence platform to support key GTM product launches, campaigns, and competitive with customer claims and assets. Drive internal enablement to educate teams on how to request, access, and use references effectively. The Team You'll Work With You'll be joining our Marketing team. Marketing is the engine for growth at Carta. We bring values to life through our brand and drive demand for products and services across a complex market landscape. We infuse the customer in everything we design, define and deliver, and reflect the aspirations and ambitions of our customers in the work we do. As Customer Reference Manager, you'll work closely with Sales, Customer Success, Delivery, Product Marketing, and many more teams to scale a strategic reference and advocacy program. You'll build processes, content, and systems that match referenceable customers to sales needs-empowering teams with the proof points and stories they need to close deals faster. You'll be instrumental in elevating customer voices across the buyer journey while reducing reliance on a small set of champions. About You 4-6+ years of experience in customer marketing, customer references, or B2B advocacy programs Enterprise B2B SaaS experience recommended, financial services or fintech background a plus Proven track record of building customer reference programs from the ground up, along with a strong understanding of the tools and technology (e.g., reference management platforms, CRM systems, content repositories) needed to support and scale a world-class customer reference program that supports revenue growth. Strong cross-functional operator-you're confident aligning with Sales, Customer Success, Product, Legal, Operations, and Marketing (Product Marketing, Editorial/Content, Events, Lifecycle, Social, etc) teams to drive outcomes Highly organized with experience implementing tracking systems to manage and tag reference activity Skilled in customer storytelling-you know how to activate customers in ways that support both the brand and the bottom line Comfortable working in a fast-paced environment where you're building as you go, not just maintaining a program BA required Salary Carta's compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. Our expected cash compensation (salary + commission if applicable) range for this role is: $98,515.00 - $144,400.00 in Seattle, WA $103,700.00 - $152,000.00 in San Francisco, CA; Santa Clara, CA & New York, NY We are hiring for multiple levels and locations, so final offers may vary from the amounts listed based on geography, experience and expertise, and other factors. Disclosures: We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email. Carta uses E-Verify in the United States for employment authorization. See the E-Verify and Department of Justice websites for more details. For information on our data privacy policies, see Privacy, CA Candidate Privacy, and Brazil Transparency Report. Please note that all official communications from us will come from an @carta.com or @carta-external.com domain. Report any contact from unapproved domains to security@carta.com.

Posted 3 days ago

Sales Development Program Supervisor-logo
Sales Development Program Supervisor
SunsourceAddison, IL
SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North America's leading value-add industrial distribution companies. We provide customers with products and solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Service & Repair. www.sun-source.com The primary responsibility of this position is the overall development and management of early career sales resources (Grow Our Own, "GO2" trainees) to maximize sales growth, profitability, and career pathing opportunities. The focus of the program is to support our company initiatives of finding and developing great associates. A successful candidate for this role will be strong in coaching and development, onboarding, creating and facilitating training, early career recruitment, and more. In addition, this position will provide valuable insights and play a part in the evolution of the sales development curriculum. Responsibilities Be a player-coach to help strengthen technical knowledge and stay current on sales techniques and trends. This includes, but is not limited to, maintaining a pro-active, outbound calling account base of your own. The expectation is that this candidate leads the team by example and sets the tone for sales call efficiency and effectiveness. Assist in the hiring process of GO2 trainee candidates. This includes sourcing, attending career events, and leading the interview process for potential early career candidates. Onboard, train and maintain the development for assigned GO2 trainees. Coordinate with other departments so that GO2 trainees have exposure to all aspects of company processes and procedures. Evaluate the results of associate development to ensure that GO2 trainees are well equipped and knowledgeable in selling the company's products and services. Provide valuable insight to help ongoing development of the training curriculum to help evolve the program to meet the ever-changing sales environment in our industry. Work alongside our Sales Development Program Manager, District Managers, Human Resources, and Product Mangers/Trainers as essential members of our GO2's success. Establish overall business goals for the entirety of the team, as well as individual GO2 trainee goals. These goals will need to be tracked and reported on a regular basis. Responsible for identifying, developing, and implementing sales approach and marketing plans to help better prepare GO2 trainees for interactions with our customers. Analyzes results versus expectations and makes appropriate recommendations to improve future projects. Work alongside District Managers to ensure the team is assisting our customers in the best manner possible. Work closely with and maintain open communication with all managers and associates of sales, customer service, operations, engineering, service/repair, warehousing, and shared services, to smoothly coordinate and interface the sales activities with the other functional areas of the company. Manage and maintain lead generation sources (website, chat support, supplier, etc.) to provide deliverables to the entire SunSource sales team. General Education and Experience Education- 4-year degree preferred (Technical, Marketing or Business) Experience- Minimum 5 years of increasingly responsible sales experience with a proven track record of meeting and exceeding sales goals in an industrial or manufacturing environment preferred. Proven ability to coach, motivate, and manage a sales group to achieve their sales goals is required. Must be able to influence and persuade. This position seeks someone that wants to continue their upward trajectory in sales and/or program management. Limited travel required. Key Competencies Individual Leadership/Influence: Using appropriate interpersonal styles and methods to inspire and guide individuals (subordinates, peers, and superiors) toward goal achievement; modifying behavior to accommodate tasks, situations, and individuals involved. Technical Expertise: Applies and improves extensive or in-depth specialized knowledge, skills and judgment to accomplish a result or to serve one's "customers" effectively. (Customers can be co-workers, peers or management as well as external consumers of a service). Coaching/Training: Works to improve and reinforce the performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem. Planning/Organization and Follow Up: Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities, goals and timetables to achieve maximum productivity. Persuasiveness/Sales Ability: Using appropriate interpersonal styles and communication methods to gain acceptance of an idea, plan, activity, service, or product from prospects and customers. Initiative: Asserting one's influence over events to achieve goals; self-starting rather than accepting passively; taking action to achieve goals beyond what is required; being proactive We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy

Posted 30+ days ago

Blue Path Shared Savings Program Manager-logo
Blue Path Shared Savings Program Manager
Cambia HealthBurlington, WA
BLUE PATH SHARED SAVINGS PROGRAM MANAGER (HEALTHCARE) Work from home (telecommute) within Oregon, Washington, Idaho or Utah Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system. Who We Are Looking For: Every day, Cambia's Payment Integrity Team is living our mission to make health care easier and lives better. The Blue Path Program Manager provides strategic direction, oversight and organization to ensure overall success of the Blue Path are Sure Path flexible pricing and shared savings program. The Blue Path Program Manager supports an executive or directing program sponsors to ensure program deliverables are met while striving to improve group admin fees and driving additional revenue. Responsibilities include managing program initiatives from inception to sustainment and providing oversight related to program evaluation, development, processes and reporting during all phases of the program. Initiatives may involve managing internally developed programs or programs established through a vendor partnership. - all in service of making our members' health journeys easier. If you're a motivated and experienced Program Manager looking to make a difference in the healthcare industry, apply for this exciting opportunity today! What You Bring to Cambia: Preferred Key Experience: Familiarity with Shared Savings and or Health insurance Sales processes and policies. Prior Program management experience preferred Experience working with leading multiple teams that are not directly reporting to this position and leading up with executive leadership driving program changes that meet current market needs. Qualifications and Certifications: Bachelor's degree in business, Health Care Administration, or related field (Masters preferred) 8 years of experience with project and/or program management in healthcare, payment integrity, shared savings, healthcare insurance operations or equivalent combination of education and experience Skills and Attributes (Not limited to): Ability to think analytically, effectively applying project management and financial techniques, and providing recommendations to management using critical thinking and sound judgment. Ability to coordinate cross-functionally with all levels of the organization for the purpose of driving solutions and resolving issues in a timely and effective manner. Proficiency in effectively managing high-profile projects and reporting barriers to program deliverables. Strong analytical skills, with the ability to analyze complex data and situations, learn quickly and create options, recommendations and action plans. Ability to resolve issues and build consensus among groups of diverse stakeholders. Experience in independently defining, developing, managing and reporting on processes and metrics. Ability to accomplish results through others by establishing relationships, effective controls and monitoring processes. Ability to partner effectively with external partners/vendors. Familiarity with payment integrity, health plan and clinical terminology, operations and trends. Strong facilitation skills, including the ability to resolve issues and build consensus among groups of diverse stakeholders. Ability to effectively handle multiple high-profile projects, identifying and mitigating risks and reporting barriers to program deliverables. Extensive knowledge of health plan, payment integrity and shared savings processes. What You Will Do at Cambia (Not limited to): Work closely with project sponsor(s), cross-functional teams and executive sponsors to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives. Effectively manage internal/external stakeholder relationships, ensuring the focused pursuit of desired outcomes. Manage program and project teams to identify risks and opportunities across multiple initiatives or workstreams to ensure program goals are reached. Educate and train the leadership, staff, business associates and other stakeholders regarding new program elements, process and implementation. Maintain a system for ongoing data/statistical reporting and program assessment. Develop and communicate program documents, project plans, etc. Effectively collaborate with internal program leaders, senior management, and cross-functional managers/directors to develop program monitoring and assessment protocols for evaluation and improvement. Recommend program and process changes as appropriate. Uses a thorough understanding of the business and/or specialized clinical knowledge to influence initiatives and drive innovative solutions. Works with teams or customers to perform deep data driven analysis of business opportunities to surface actionable insights or requirements. Independently identifies opportunities, gaps and process improvements. The expected hiring range for The Blue Path Shared Saving Program Manager is $110k-$130k, depending on skills, experience, education, and training; relevant licensure / certifications; performance history; and work location. The bonus target for this position is 15%. The current full salary range for this position is $104k Low/ $130k MRP / $169k High About Cambia Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through. Why Join the Cambia Team? At Cambia, you can: Work alongside diverse teams building cutting-edge solutions to transform health care. Earn a competitive salary and enjoy generous benefits while doing work that changes lives. Grow your career with a company committed to helping you succeed. Give back to your community by participating in Cambia-supported outreach programs. Connect with colleagues who share similar interests and backgrounds through our employee resource groups. We believe a career at Cambia is more than just a paycheck - and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more. In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include: Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits. Annual employer contribution to a health savings account. Generous paid time off varying by role and tenure in addition to 10 company-paid holidays. Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period). Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave). Award-winning wellness programs that reward you for participation. Employee Assistance Fund for those in need. Commute and parking benefits. Learn more about our benefits. We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb. We are an Equal Opportunity employer dedicated to a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required. If you need accommodation for any part of the application process because of a medical condition or disability, please email CambiaCareers@cambiahealth.com. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy.

Posted 30+ days ago

SAF - IS Regional Program Manager Mobile-logo
SAF - IS Regional Program Manager Mobile
American Red CrossStatewide, LA
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: WHY CHOOSE US? Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! The American Red Cross is currently seeking a Mobile SAF-IS Regional Program Manager to support the Service to Armed Forces and International Services Division mission. Preferred location is in New Orleans, however, can be based anywhere in the state of Louisiana. This position is regional, but also part of our mobile staff which requires meeting strict medical and security clearances prior to employment. In this role worldwide deployment is a condition of employment. Mobile staff members typically deploy for 6 months at a time, approximately once every 18-24 months, and can be sent to any military base in the world. WHAT YOU NEED TO KNOW: Manages and administers the delivery of American Red Cross services to meet the needs of United States military members, veterans, and their families in accordance with Red Cross policies and procedures. Also responsible for the management and administration of American Red Cross Service to the Armed Forces (SAF) and International Services (IS) U.S. programs and services to include International Humanitarian Law (IHL), Youth Action Campaign (YAC) and Restoring Family Links (RFL), within their area of jurisdiction. This is accomplished through managing volunteers and working with other Red Cross departments. WHERE YOUR CAREER IS A FORCE GOOD: Relationship Management and Community Outreach: Serves as the "face" of the Red Cross at assigned location. Builds strong relationships with military leadership, key organizations, and community leaders. Cultivates relationships and partnerships with external constituents in the local community, including government organizations, corporate partners, civic organizations, and other community charitable and nonprofit agencies with the purpose of furthering the mission of the Red Cross. Outreach includes command meetings, education briefings, presentations, or information sessions Builds community presence through enhancing marketing opportunities with local Armed Forces Network, utilization of social media platforms, and leveraging local base advertising opportunities to spread the Red Cross Mission and service. Volunteer Management: Manages a volunteer engagement program and cycle to enable delivery of all Red Cross programs and services on a military installation and in their local community. Manages Volunteers who will be the primary resource to administer the delivery of American Red Cross services to meet the needs of United States military members, veterans, and their families in accordance with Red Cross policies and procedures. When volunteers are unavailable, the manager is responsible in delivering the mission specific services. Develop and implement local needs assessment and Volunteer Program Plan through utilizing process established by Volunteer Resources. Recruits and trains leadership volunteers to support placement and supervision of staff and programs in the delivery of SAF/IS U.S. programs and services, Training Services, Disaster Cycle Services, and providing support to Armed Forces Blood Services. Effectively utilize the Volunteer Connection Platform to manage, document, train, recognize and communicate with volunteers within the local footprint. Service Delivery Management: Ensures the consistent delivery of SAF and IS U.S. services to all clients in their area. Provides supervision of volunteer Service Delivery staff. Coordinates services to military treatment facilities and VA hospitals through rehabilitation programs, material assistance, resiliency training and morale items and support. Ensures community outreach, to include command meetings and education briefings, presentations, or workshops Ensures a strong military community outreach program and implementation of special events and projects in support of SAF/IS U.S. initiatives. Manages support services to military members and their families to include family follow-up information and referrals; and other related services. Provides support for the emergency communications center with local information, as appropriate. Develops outreach strategies aimed at promoting International Services U.S. programs to the community and ensuring the local community is aware of what programs and services are available. Financial and Reporting Management: Develops and manages budgets and expenditures to ensure programs are operating within budget to support all programs and services. Monitors and reports on the outcomes and results of programs and services to ensure organizational accountability and makes recommendations for continuous improvement to ensure metrics are consistently met. WHAT YOU NEED TO SUCCEED: Education: Bachelor's degree in business or public administration, human resources management, community organization, social or health sciences, or related field is required; or related equivalent experience. Experience: A minimum of five years related experience in program management or related field is required. Managerial Experience: n/a Skills and Abilities: Requires strong computer skills. Public speaking skills and the ability to communicate effectively verbally and in writing are required. Must have strong interpersonal skills and the ability to work well in an individual or team environment. The ability to balance multiple priorities is essential. Familiarity with military culture, regulations and protocol is strongly desired. Experience with American Red Cross programs and services is strongly desired. A current, valid driver's license with good driving record is required. Work Conditions: Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions. Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. FOR MOBILE POSITIONS ONLY (Domestic and Overseas settings) Some positions are designated as "Mobile" and subject to unique job requirements. SAF Mobile Staff perform the same basic job responsibilities as non-mobile staff in regions. In addition to those responsibilities, this special workforce is also required to deploy on short term temporary assignments, serving alongside military members who are deployed to designated theaters of operations anywhere in the world. Mobile staff must be ready to deploy whenever called upon, and to do so are required to meet and maintain specific medical and other readiness requirements. Requirements unique to mobile positions include the following: Support both the day-to-day operations and emergency needs of the Hero Care Center as a member of the Hero Care Network Contingency Team. Completes all trainings and requirements to maintain casework proficiency, to include working shifts and participating in readiness drills. Responds to emergency, surge, and disaster situations, as needed. To maintain readiness, staff must: Maintain all medical and security requirements Engage in annual deployment familiarization program to include trainings and meetings When activated to deploy, participate in additional trainings and meetings to prepare for deployment MOBILE STAFF (Overseas settings only): In addition, mobile staff based overseas may also be responsible for managing the promotion and delivery of all Red Cross services to clients within their jurisdiction. This may include: Ensuring Training Services programs are supported and promoted in their jurisdiction and that there are sufficient trained volunteers to provide classes Ensuring Disaster Cycle Services are provided including responding to local, regional and division level disasters and acting as a planning partner for local emergency management and response activities Establishing and maintaining a positive and mutually beneficial relationship with local Armed Forces Blood Service Programs The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. Mobility Requirements: U.S. citizenship is required. Must be able to obtain a secret security clearance and a no-fee U.S. passport. Worldwide mobility is a condition of employment and an essential function of this position. Must accept work assignments anywhere in the world, including conflict areas, where the American Red Cross is providing services to members of the military and their families. Must meet strict medical and physical requirements, including immunizations required by the U.S. military. May be required to wear military uniforms, and live and work in harsh and stressful environment in conflict areas. Periodically accompanies the military on deployments. WHAT WILL GIVE YOU THE COMPETITIVE EDGE: Ideal candidates will have a passion for supporting military members with the physical stamina and emotional capacity to live and work alongside deployed military members in harsh climates and difficult environments. SAF/IS employees are servant leaders supporting deployed military members through difficult and challenging issues. Candidates need to thrive on service and teamwork. Candidates must be adaptable with an ability to manage through ambiguity engaging others in problem solving complex issues. Core Competencies Adaptability: Successful candidates must adjust to new situations quickly and have the ability to tackle the challenges these situations present. Independent Problem Solving: Successful candidates are capable of handling high-pressure situations by knowing who to engage in dialogue and up with actionable solutions Teamwork: Successful candidates have the ability to collaborate with team members, volunteers, and military personnel to achieve SAF/IS mission. Servant Leader: Successful candidates must be leaders who out others and the mission first. Someone who understands that deployment is a hardship, and our mission is to support our military personnel in uncomfortable situations and circumstances. BENEFITS FOR YOU: As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on type of job and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with up to 6% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make your career a force for good! The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights

Posted 30+ days ago

Senior Technical Program Manager (Software/Firmware)-logo
Senior Technical Program Manager (Software/Firmware)
Sony Playstation NetworkSan Mateo, CA
Why PlayStation? PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. Principle Duties / Responsibilities: As a Senior Technical Program Manager in the software/firmware space, you will be responsible for driving the development of products that define the future of the Playstation ecosystem. Your role involves you in every facet of the launch lifecycle. This includes driving the timeline, coordinating the roles and responsibilities across engineering teams, and ultimately ensuring the successful completion and launch of new products. A successful candidate will be a team lead, using your experience to uplift and mentor team members and contribute to the capabilities and culture of the group. A successful Senior Technical Program Manager is upbeat, detail oriented, motivated and an excellent communicator. They should be familiar with the different stages of product development, engineering, supply chain, and program/project management methodologies. The successful applicant is: A Senior member that can contribute and improve the work of every team members. Someone who can drive the culture and community of the team. Self-motivated, proactive, critical thinker with a strong intuition to identify and resolve roadblocks before they become material risks to a program. Owning project and program schedules, task assignments, and leading overall schedule progress - from large phases through to detailed tasks, including understanding and actively managing dependencies, mitigating risks, and executive reporting. Excellent written and verbal skills. Proficient at addressing various partners from individual contributors, up through senior leadership. Working with the extended Program Management group to set the product definition, system level architecture and coordination with the various business and engineering teams- from large phases through to detailed tasks, including understanding and managing dependencies. Maintains big picture strategic and operational thinking balanced by a strong attention to detail Flexible and calm in dealing with various aspects of ambiguity Required Knowledge / Skills: Extensive experience developing and/or leading large SW/FW programs across multiple engineering and operations teams across the finish line. Experience in roles that communicate requirements and schedules to facilitate technical readiness with engineering and supply chain teams. Preferred background of supporting the development of new consumer electronic devices Experience with Project/Program management tools like JIRA and Confluence Experience with Agile/Scrum development methodologies Ability to work with others at all levels, effective at working with geographically remote and teams with varied strengths Bonus: Experience in the gaming field is not required, but interest and passion for gaming, digital entertainment, consumer electronics, and technology is a plus Qualifications: Bachelor's degree in operations management or engineering related fields preferred. Masters or MBA are a plus. Proven experience as a Technical Program Manager or Project Lead Working Conditions: Agile team; feels like a start-up within a large organization Hiring Location: Location Flexible Travel (domestic and international) required. Estimated 15%-25% Individual Contributor: Does not have direct supervisory responsibilities nor budgetary or hiring accountabilities We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #LI-AT1 Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights. At SIE, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE's top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $163,600-$245,400 USD Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Posted 30+ days ago

Technical Program Manager (Tpm)-logo
Technical Program Manager (Tpm)
Palantir TechnologiesNew York, NY
A World-Changing Company Palantir builds the world's leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role As a Technical Program Manager (TPM), you are the engine behind Palantir's engineering teams. You partner with developers to optimize our development process and make sure we're shipping high quality products every day. You track and stabilize projects, remove roadblocks, and anticipate customer needs to free up our engineers to focus their time and attention on the technical problems they are best equipped to solve. This position requires a combination of project management, process optimization, technical proficiency and execution skills. You are a person who loves fixing problems, scaling technical solutions, and always embraces the best idea, even when it is not your own. Core Responsibilities Partner with Palantir software engineers, product managers, quality engineers, and business leadership to drive key product deliverables through the entire software development cycle. Synthesize concrete technical goals from product vision, mapping global product strategy to granular team tasks and issues. This means triaging requests from the field to create maximum focus for the team, while actioning items that need immediate attention. Keep broad and complete state of everything involving or related to your projects. Pre-empt and resolve any issues that may steer projects off-course. Enhance cross-team collaboration. Read a room of technical experts to align them around shared objectives. Improve efficiency where you see miscommunication or lack of coordination. Work with customer-facing engineering teams on implementation, roll out, and support of your product. What We Value Demonstrated success managing complex software development projects for an enterprise software company or startup. An ability to engage in technical discussion and invest in learning technical concepts. Excellent judgment and composure in high-pressure situations. A creative approach to project management centered around lightweight frameworks that enable rapid iteration, while operating in harmony with a larger development organization. Building strong relationships with customer-facing teams and possessing high levels of empathy for our end-users' needs. Meticulous attention to detail, including holding tightly to your team's vision and maintaining a high product quality bar. Ability and willingness to obtain a US security clearance at the Secret designation or above What We Require Relevant technical degree or experience in a software-related field (Systems Engineering, Computer Science, Computer Engineering, etc.) 2+ years of project/program management experience, preferably in a fast-paced or dynamic environment Salary The estimated salary range for this position is estimated to be $93,000- $160,000/year. Total compensation for this position may also include Restricted Stock units, sign-on bonus and other potential future incentives. Further note that total compensation for this position will be determined by each individual's relevant qualifications, work experience, skills, and other factors. This estimate excludes the value of any potential sign-on bonus; the value of any benefits offered; and the potential future value of any long-term incentives. Our benefits aim to promote health and wellbeing across all areas of Palantirians' lives. We work to continuously improve our offerings and listen to our community as we design and update them. The list below details our available benefits and some of the perks that can be enjoyed as an employee of Palantir Technologies. Benefits Employees (and their eligible dependents) can enroll in medical, dental, and vision insurance as well as voluntary life insurance Employees are automatically covered by Palantir's basic life, AD&D and disability insurance Commuter benefits Relocation assistance Take what you need paid time off, not accrual based 2 weeks paid time off built into the end of each year (subject to team and business needs) 10 paid holidays throughout the calendar year Supportive leave of absence program including time off for military service and medical events Paid leave for new parents and subsidized back-up care for all parents Fertility and family building benefits including but not limited to adoption, surrogacy, and preservation Stipend to help with expenses that come with a new child Employees can enroll in Palantir's 401k plan Life at Palantir We want every Palantirian to achieve their best outcomes, that's why we celebrate individuals' strengths, skills, and interests, from your first interview to your longterm growth, rather than rely on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir. Promoting health and well-being across all areas of Palantirians' lives is just one of the ways we're investing in our community. Learn more at Life at Palantir and note that our offerings may vary by region. In keeping consistent with Palantir's values and culture, we believe employees are "better together" and in-person work affords the opportunity for more creative outcomes. Therefore, we encourage employees to work from our offices to foster connectivity and innovation. Many teams do offer hybrid options (WFH a day or two a week), allowing our employees to strike the right trade-off for their personal productivity. Based on business need, there are a few roles that allow for "Remote" work on an exceptional basis. If you are applying for one of these roles, you must work from the state in which you are employed. If the posting is specified as Onsite, you are required to work from an office. If you want to empower the world's most important institutions, you belong here. Palantir values excellence regardless of background. We are proud to be an Equal Opportunity Employer for all, including but not limited to Veterans and those with disabilities. Palantir is committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability. If you need an accommodation for the application or hiring process, please reach out and let us know how we can help.

Posted 30+ days ago

Staff Technical Program Manager, Invest-logo
Staff Technical Program Manager, Invest
SofiNew York City, NY
Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. Onsite 1-2x per week * (NY OR SF) The role: We're looking for a highly skilled Technical Program Manager (TPM) to lead strategic initiatives within SoFi's Investing product area. As we expand and enhance our suite of investing offerings - from brokerage and automated investing to emerging asset classes - you'll be instrumental in delivering seamless, secure, and member-centric experiences. In this role, you'll work cross-functionally with engineering, product, compliance, risk, and design to drive end-to-end execution on complex initiatives. You'll bring structure to ambiguity, align stakeholders across the organization, and ensure programs stay on track to meet business goals and deliver member value. What you'll do: Program Leadership: Drive the planning, execution, and delivery of complex fintech projects across multiple teams and stakeholders. Cross-Functional Collaboration: Work closely with product, engineering, and compliance teams to ensure timely, high-quality products and services delivery. Priority management: Manage diverse requests and dependencies Technical Expertise: Drive crisp and timely execution based on customer impact and business opportunity Stakeholder Management: Manage communication to ensure all stakeholders are aligned and have visibility into program objectives, progress, and outcomes. Operational Excellence: monitor metrics and program health, anticipate and clear blockers, manage escalations What you'll need: BS Degree in computer science 5+ years of technical program management experience Strong analytical skills to understand and evaluate product performance Technical understanding of software architecture and tech designs. Ability to navigate through ambiguity in a fast-paced, dynamic environment; be agile, flexible, and proactively jump in as needed Work and play well with others; SoFi is a collaborative environment Excellent verbal and written communication Nice to have: Experience leading financial services projects Demonstrated ability to manage multiple sophisticated projects and competing priorities simultaneously. Proven track record of delivering results in large, cross-functional initiatives. Working with customers to define products and tools that developers and users interact with. Demonstrated ability to successfully work with senior leaders across the enterprise. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! Pay range: $134,400.00 - $231,000.00 Payment frequency: Annual This role is also eligible for a bonus, long term incentives and competitive benefits. More information about our employee benefits can be found in the link above. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Posted 6 days ago

Operations Program Manager, Quality Control-logo
Operations Program Manager, Quality Control
Scale AI, Inc.San Francisco, CA
Scale is at the forefront of enabling Machine Learning across multiple industries including Generative AI (e.g., chatbots). The Quality Control (QC) team is responsible for ensuring the quality of the data that Scale produces is up to customer standards. The QC team has processes that check the data quality that run congruent with the project teams producing the data.There are several different projects running at the same time for each of Scale's customers. As an Operations Program Manager for Quality Control, you will be responsible for all QC operations for your assigned account/customer and essential for the success of your account. You will work closely with the QC team, Engagement Managers (EMs), and project teams to define quality standards, monitor audit performance, and drive continuous improvements. Your role will be critical in maintaining strong alignment across teams, addressing quality issues proactively, and ensuring timely QC coverage for new projects. Key Responsibilities Quality Control Oversight Ensure projects within your account have well-defined quality expectations and specifications. Monitor audit coverage and ensure audits align with company quality standards and customer requirements. Proactively identify misalignment and address it Track and report on the health of QC efforts across projects. Issue Resolution & Continuous Improvement Identify quality issues and conduct root cause analysis to determine underlying problems. Implement appropriate solutions to resolve quality concerns and prevent recurrence. Work cross-functionally to refine processes, improve audit effectiveness, and enhance overall quality performance. Stakeholder Collaboration & Communication Act as the primary QC point of contact for projects within your account. Ensure strong alignment between the QC team, Engagement Managers (EMs), and project teams to prevent escalations. Provide regular updates on QC status, risks, and action plans to relevant stakeholders. Project Onboarding & Expansion Ensure new projects receive QC coverage in a timely and efficient manner. Work with teams to integrate quality control into project planning from the start. Adapt QC strategies to accommodate project-specific needs and evolving customer expectations. Qualifications & Skills Experience: Proven experience in quality control, account management, project management, operations, or a related field. Analytical Skills: Strong problem-solving ability, including root cause analysis and data-driven decision-making. Analytical tools: Proficient in google sheets/ MS Excel and SQL. Communication: Excellent stakeholder management and interpersonal skills. Excellent written communication skills Process Improvement: Ability to develop and implement effective quality assurance strategies. Project Management: Experience managing multiple projects and ensuring alignment across teams. Attention to Detail: Ability to maintain high-quality standards while balancing efficiency and scalability. Preferred Qualifications Experience in a fast-paced company Experience in a (internal or external) customer-facing environment. Familiarity with audit processes, quality frameworks, or compliance standards. Ability to work cross-functionally with internal and external stakeholders. Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is: $130,000-$192,000 USD PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI. Our products power the world's most advanced LLMs, generative models, and computer vision models. We are trusted by generative AI companies such as OpenAI, Meta, and Microsoft, government agencies like the U.S. Army and U.S. Air Force, and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information. We comply with the United States Department of Labor's Pay Transparency provision. PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

Posted 30+ days ago

School Aged Program Manager-logo
School Aged Program Manager
YMCA of Metropolitan ChicagoElmhurst, IL
Lead the Fun, Shape the Future: Become Elmhurst YMCA's School Aged Program Manager! The School Aged Program Manager is responsible for managing the daily operations of all school aged and youth enrichment programs and summer day camp. As a School Aged Program Manager, you will provide operational leadership to day camp programming, school-aged programming, and youth enrichment programs. This role is accountable to ensure that there is high-quality programming to meet the community needs and goals for program enrollment, quality, member experience, and budget. This includes enhancing the member/participant experience and member retention, delivering on program enrollment goals, and ensuring a safe environment for all members, participants and staff. The School Aged Program Manager provides leadership and supervision that drives team engagement, performance and development. Pay for this position is $43,888 per year with full-time benefits and opportunities to grow within the organization. Our staff is the Y's greatest asset. Our teams provide valuable skills, knowledge, and passion that is essential to the contribution and positive impact in our communities, which is why we offer Y employees numerous perks and benefits, including: We offer salaries that reflect your skills, experience, and the value you bring to our team. Comprehensive health, dental, and vision insurance plans for eligible employees, along with access to wellness programs, mental health resources, and a family gym membership. Generous paid time off (PTO), including paid holidays. We also offer flexible work hours to help you balance your personal and professional life. 403(b) plan with company contributions for eligible employees after 2 years of service to help you plan for your future. Opportunities for continuous learning through workshops and training programs. A supportive work environment that values diversity, equity, and inclusion. We are committed to creating a workplace where everyone feels welcome and respected. Discounts on programs, employee assistance programs, and company-sponsored events. Scope of Responsibilities Member and Program Experience Increases member/participant connection and commitment to YMCA programs and ensures the member/participant experience is consistent, integrated and aligned to YMCA goals for member experience, engagement and retention. Addresses members' and prospective members' inquiries. Adapts and creates tools and processes to enhance member experience. Monitors program registration goals to understand trends and identify means for development. Adapts and customizes program portfolio to meet community needs. Collaborates with peers and leaders in and outside the Y to promote programs in the community through multiple channels. Participates in special events and activities at the center and within the community. Coordinates with membership/contact center to ensure all collections, refunds and other transactions are completed accurately and timely. Participates in direct service as needed to facilitate program operations. Collaborates with other teams within center on membership and programming to ensure a high-quality member experience. Team Management Identifies, manages and motivates a high-performing team that accomplishes program objectives. Establishes, monitors and evaluates team goals and performance standards. Coaches, trains and develops team members to optimize performance and enhance member experience. Coaches and mentors staff to support them in delivering safe, engaging and well-organized program services. Completes formal staff evaluations for performance reviews and provides coaching and intervention as necessary. Hires, onboards and trains new staff and provides ongoing trainings in accordance with training designs. Facilitates all-staff meetings and in-services. Responsible for ensuring staff are compliant with required trainings and certifications. Manages time and attendance for current staff, ensuring that time is accurately recorded in the HRIS system. Recruits and trains volunteers, where appropriate, to meet the needs of the programs. Program Management Manages program budget, including forecasting revenue, managing program margins and expenses, to meet financial targets. Monitors and reports on program financial performance. Oversees maintenance of program guides, customer management system and online registration site to market programs to members and the community. Follows YMCA standards for supervised departments. Works to keep facilities safe, clean and inviting by adhering to association standards. Promotes the value of keeping the center welcoming and safe with staff. Identifies, escalates and rectifies potential risks that could threaten the safety, health or well-being of members, participants or employees. Supports the YMCA's mission and center operations as needed. Minimum and Preferred Requirements: Bachelor's Degree or equivalent in Recreation Management, Education, or related field 1 to 3 years or more experience in youth and family programming providing high-quality experience to program participants, with at least 2 years supervisor or team leadership experience. Meets credentialing requirements for DCFS licensing, where applicable. Commitment to, and a passion for, the YMCA of Metro Chicago's mission. Demonstrated ability to accomplish goals through others, whether direct reports or through influence. Strategic thinking skills including effective planning, setting goals, monitoring progress, tracking results and making appropriate adjustments to plans based on circumstances and context. Ability to organize and prioritize multiple, competing priorities to maximize personal and team effectiveness. Customer service orientation, with the ability to effectively communicate on a regular basis with internal customers, build relationships, manage customer expectations and take responsibility for a high level of service. Demonstrated interpersonal skills with the ability to effectively build and maintain relationships with customers, team members and other stakeholders and constituents. Intermediate proficiency in Microsoft Office (Word, Excel), email; ability to learn and adapt to new technology. Meet physical qualifications required as outlined in job description. The YMCA will provide reasonable accommodations for persons with disabilities. Based on funding requirements, must be willing to register with the Gateways Registry and complete all required online training for designated program area. Child Abuse Prevention - Supports the YMCA's commitment to child abuse prevention by: Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children Reporting any suspicious behavior and violation of policy and procedures to your supervisor Completing all child abuse prevention training as required

Posted 2 days ago

Hardware Program Manager-logo
Hardware Program Manager
OuraSan Diego, CA
Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles. Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work - both in and out of the office. We're looking for a Hardware Program Manager to join our Hardware PMO team. The Hardware PMO works on NPI programs and Sustaining programs. This role may work on both. The Hardware PMO works globally. This role will be located in the US and may require in-office collaboration in San Diego and/or San Francisco and will also require travel to other Oura global offices and/or global suppliers. What you will do: Coordinate the work of hardware engineering teams: electrical, mechanical, firmware, system test, hardware compliance, packaging. Drive third parties to deliver against Statements of Work, when applicable for the program Coordinate NPI build activities. Ensure product maturity and launch readiness throughout Prototype, EVT, DVT, PVT builds and validation. Coordinate Go to Market Readiness in partnership with Product, Marketing, Supply Chain and Business teams Help teams identify team level milestones and deliverables (against Program level targets) identifying the critical path and dependencies to inform program-level milestones including launch targets. This may include coordination with other hardware programs in flight. Identify and manage dependencies between workstreams and between internal teams and external vendors throughout development. Interface with hardware engineering leadership both to provide program reporting and receive strategic guidance. Collaborate effectively with other PMO colleagues and program leaders across the company. Proactively address issues and obstacles that may impact program timelines. Unblock teams, escalating as necessary. Identify how to accelerate when needed. Contribute to BOM creation and technical specifications and oversee engineering change management Drive engineering risk analysis and mitigation planning. Be an advocate for program excellence, keeping the team focused on what is necessary to deliver on time and in scope. Foster a collaborative and productive working environment with open communication to all stakeholders Lead improvement projects and contributes to refining the existing product development processes. What you may do: Help onboard external vendors Identify resource needs Lead Early Field Failure Analysis efforts Onboard external vendors and manage their integration into the program. Identify resource needs to ensure timely project delivery. Lead Early Field Failure Analysis (EFFA) efforts to identify and resolve issues early in the lifecycle.

Posted 5 days ago

Program Controls Senior Manager-logo
Program Controls Senior Manager
Brown and CaldwellSeattle, WA
Brown and Caldwell (BC) is a pioneer and recognized industry leader in wastewater, drinking water, water resources, stormwater, infrastructure, environmental planning and permitting, and program management. BC serves both municipal and private sector clients throughout the US. Brown and Caldwell (BC) is seeking a Program Controls Senior Manager to help support large, high-profile capital programs nationwide. This is a great opportunity to help our trusted clients deliver transformational solutions to meet the needs of their communities. This is a full-time opportunity focused on supporting strategic pursuits and program delivery in major cities throughout the U.S. Detailed Description: As a Program Controls Senior Manager, you will be responsible for establishing processes and systems, as well as overseeing daily program control activities on large and complex projects. Your role will involve leading program-focused areas related to the management of schedules, budgets, costs, contract changes, resources, and risk activities throughout the capital planning, development, design, engineering, and construction phases. In this position, you will report to the National Program Management Leader within the Project Services organization. You will work closely with Business Unit, Market, and Area Leaders and guide a team of industry-leading professionals to ensure successful program outcomes. Specific responsibilities will include: Provides leadership and oversight for program controls and project services on water, wastewater, and/or infrastructure programs. Manages, develops, and maintains resource-loaded Primavera P6 program master schedules to ensure effective project execution. Reviews and analyzes project-level schedules created by external parties engaged in the programs to ensure alignment and feasibility. Monitors, analyzes, and reports on project progress, cost and schedule variances, and forecasts to facilitate informed decision-making. Evaluates the status of programs and projects, recommending corrective actions as necessary to address any discrepancies or challenges. Plans and budgets the required resources and systems to support effective program control operations. Advises on the development and presentation of program reports and dashboards to enhance transparency and communication. Develops and implements program controls plans to ensure successful execution and compliance with established standards. Resolves issues and fosters consistency between cost control, planning/scheduling, and estimating functions and deliverables. Monitors market conditions, pricing trends, and escalation indexes, providing recommendations for budget adjustments related to future program work. Recruits and develops a competent team of staff essential for delivering major programs effectively. Performs additional responsibilities and functions as required for a senior project controls manager to ensure optimal program performance. Must be able to travel locally and nationally up to 50% Desired Skills & Experience: A Bachelor of Science degree in engineering, business, or construction management is preferred At least 10-15+ years of program experience, including a minimum of 3 years in a program leadership role. Experience with Water and Wastewater programs is preferred but not required. Familiarity with various project delivery methods, including Progressive Design Build (PDB), Construction Manager at Risk (CMAR), and Design-Bid-Build (DBB) Experience with Primavera P6 scheduling projects, programs, and portfolios Strong communication skills, with the ability to engage effectively, listen, and interact diplomatically with staff and clients at all organizational levels Experience in cost engineering functions, including cost estimating, cost control, change management, risk management, cost analysis and variance analysis Experience working in Project Management Information Systems (PMIS) Ability to develop, implement, and maintain standard program procedures for cost and schedule controls Experience building and maintaining Primavera P6 resource-loaded schedules to support forecasting and multi-year planning Capability to convey ideas and concepts visually and in writing A self-starter with a results-oriented mindset, able to work effectively under tight deadlines Ability to prioritize client needs while managing multiple, internal team demands. Exceptional written and verbal communication skills Salary Range: The anticipated starting pay range for this position is based on the employee's primary work location and may be more or less depending upon skills, experience, and education. These ranges may be modified in the future. Location A: $145,000 - $199,000 Location B: $160,000 - $219,000 Location C: $174,000 - $238,000 You can view which BC location applies to you here. If you have any questions, please speak with your Recruiter. Benefits and Other Compensation: We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance. Click here to see our full list of benefits. About Brown and Caldwell: Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction firm with 50 offices and 2,100 professionals across North America and the Pacific. For 75 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choice-to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities. For more information, visit www.brownandcaldwell.com This position is subject to a pre-employment background check and a pre-employment drug test. Notice to Third Party Agencies: Brown and Caldwell does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Brown and Caldwell is proud to be an EEO/AAP Employer. Minorities/Women/Disabled and Protected Veterans are encouraged to apply. Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act of 1964.

Posted 2 weeks ago

Applied Behavioral Analysis (Aba) Program Supervisor-logo
Applied Behavioral Analysis (Aba) Program Supervisor
CatalightFairfield, CA
Who We Are: For nearly 10 decades, Easterseals Northern California has provided services to people with disabilities and their families, helping them live, learn, work and play to their full potential. Today, Easterseals Northern California is a powerhouse in the Autism Spectrum Disorder (ASD) space and is setting a new standard of care. Easterseals Northern California is also a founding member of one of the nation's largest behavioral health networks delivering more than one million hours of clinical services annually to people in need across Northern California. Our Adult Day Health programs, Early Intervention services, and ABA services are accredited by CARF International. This three-year accreditation is the highest level of accreditation that CARF awards. About the Role: The Program Supervisor position offers a rewarding opportunity to utilize your clinical skills and collaborate with a dedicated team. You will conduct assessments, design and implement ABA programs, and provide direct services to children with ASD and other diagnoses. Supervising RBTs, working closely with families, and participating in multidisciplinary teams are key components of this role. This hybrid position allows for a balance of remote work and in-person client interaction within Fairfield, CA; Petaluma, CA; Walnut Creek, CA; Dublin, CA; Oakland, CA; San Jose, CA; and Burlingame, CA. Responsibilities: Conduct comprehensive behavioral assessments such as VB-MAPP, SSIS, FAST, Skills Streaming and EFL to identify client strengths, needs, and target behaviors. Develop and implement individualized treatment plans (BIPs) based on assessment results and best practices in ABA. Provide direct ABA services to clients, implementing interventions and teaching new skills. Supervise and/or mentor Registered Behavior Technicians (RBTs) and other direct care staff, ensuring treatment fidelity and providing ongoing support and training. Collaborate effectively with families, caregivers, and other professionals involved in the client's care. Monitor client progress through data collection and analysis, making data-based decisions to adjust treatment plans as needed. Maintain accurate and up-to-date client records, including progress notes, session notes, and assessment reports. Participate in multidisciplinary team meetings, providing clinical expertise and contributing to collaborative decision-making. Stay current with the latest research and developments in ABA, attend conferences and engage in professional development activities. Qualifications: Bachelor's degree in applicable field and 2 years of applied behavior analysis Significant knowledge of ABA as a discipline, familiar with the field of ABA, and knowledgeable of other community resources and agencies that serve children. Experience implementing and/or designing ABA programs for individuals with ASD and other diagnoses. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.) and related computer software. Excellent written and oral communication skills, as well as strong interpersonal skills. Ability to bend, kneel, crouch, lift up to 40 lbs, and be comfortable spending time on your feet. Knowledge and understanding of HIPAA practices and adherence to policies. American Sign Language or bilingual preferred. Conditions of Employment: Must be able to manage the physical and emotional demands of the role, including frequent exposure to disability disorders, occasional emergency situations and trauma, and constant client contact requiring concentration and sound decision-making. Occasional driving (to and from office and client homes) is required. Must be able to travel to multiple work sites and client homes; reliable transportation is needed. Must have a valid California Driver's License with insurance and maintain a clean driving record. Must pass health screenings, obtain required vaccinations, and clear TB testing based on company policies. Must obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department will analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position. Must obtain and maintain clearance through the Office of Inspector General. Must obtain and maintain CPR, Safety Care, and National Provider Identifier (NPI) certifications. Job Type: Full-time Compensation: $70,000 - $78,000 Annually Schedule: Monday- Friday; 9:00am- 7:00pm Client Demographic: Children Work Location: Hybrid - ability to travel to client homes in one of the following areas: Fairfield, CA; Petaluma, CA; Walnut Creek, CA; Dublin, CA; Oakland, CA; San Jose, CA; Burlingame, CA. Work Setting: Hybrid Benefits: Medical, Dental and Vision with options that include Health Savings Accounts, PPOs and HMOs Flexible Spending Accounts for both dependent care and medical expenses Vacation - up to 15 days per year for employees with less than 2 years of tenure Sick/Wellness Leave - up to 12 days (96 hours) per year Holidays- 11 per year, plus two personal days for anytime use Tuition Reimbursement Academic Affiliation with National University and Florida Institute of Technology Retirement Plan- 50% match up to employee's first 6% of salary contributions Lyra Health- Mental health and wellness resources, coaching and therapy Employee Assistance Program - fully paid by the Family of Companies 100% subsidized Life and Disability Insurance for all eligible employees Pre-Tax Transit and Parking Benefits Payroll Direct Deposit Employee Referral Program Time Type: Full time Compensation: $70,000 - $78,000 Annually The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization. Easterseals Northern California is an equal opportunity employer.

Posted 30+ days ago

Loyalty Operations Program Manager-logo
Loyalty Operations Program Manager
Choice Hotels Int. Inc.North Bethesda, MD
Who are we looking for? Choice Hotels, one of the world's largest lodging franchisors, has an exciting new opportunity as our Loyalty Operations Program Manager in the Loyalty Operations Team. Loyalty Operations is the team that manages the day-to-day operations of the Choice Privileges Loyalty program and collaborates with tech and business stakeholders to implement new programs and initiatives. As a key member of our Loyalty Operations Team, you will oversee end-to-end program development from ideation to launch and will work with cross-functional teams including IT to ensure initiatives go live in a timely manner. Are you detail-oriented and skilled at creating tracking sheets and project plans? Can you facilitate discussions and collaborate effectively to achieve goals? We invite you to apply today for our Loyalty Operations Program Manager role today and #MakeItYourChoice. Your Responsibilities Ability to write sound business requirements Ability to facilitate conversations between internal and external teams to solve issues and implement fixes Own and execute new enhancements Ability to set and create timelines Ability to communicate status, risks, and open items for projects. Ability to monitor programs in production and recommend enhancements Your Experience, Skills & Competencies Bachelor's degree in related field required or equivalent experience Master's degree in related field preferred At least 5 years' experience in managing projects Proficient in Microsoft Outlook, Excel, PowerPoint and Word Demonstrates key competencies to include: Plans and Aligns, Action Oriented, Ensure Accountability, and Collaborates Your Team This is an individual contributor role that will report to Director, Loyalty Operations. You will have 3 peer teammates and collaborate with cross functional departments on a regular basis. Your Work Location As our Loyalty Operations Program Manager, you will be based in our beautiful, state-of-the-art worldwide corporate headquarters in North Bethesda, MD. Less than 15 miles from Washington, DC, we're located one block away from the North Bethesda Metro station, with service on the Red Line and the MARC Brunswick line, easy access to I-270, and plenty of free parking provided by Choice Hotels. Right now, our associates in corporate headquarters are working in a hybrid environment, up to 4 days per week in the office and virtually from your home office the remaining days. We provide flexibility and encourage ongoing communication with your leadership to establish expectations about your unique needs. Salary Range The salary range for this position is $74,000 to $85,000 annually. The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few: Competitive compensation and benefits, including medical, dental, and vision coverage Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance Financial benefits for retirement and health savings Employee recognition programs Discounts at Choice hotels worldwide About Choice Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories, with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the underdog, the dreamer, the entrepreneur - because that's who we are, too. At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, every voice is heard, and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our more than 18,000 franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business. Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.

Posted 1 week ago

Deputy Program Manager, Child Support/Enforcement (Onsite, Dmv-Area)-logo
Deputy Program Manager, Child Support/Enforcement (Onsite, Dmv-Area)
ICF International, IncReston, VA
Deputy Program Manager (onsite, DMV-area) ICF is currently seeking a Deputy Program Manager capable of providing leadership and exercising strong program management skills as part of the leadership team for a large national program of Program Support Services (PSS) for child support enforcement. As the Deputy Program Manager, you will apply your knowledge and experience to support project execution on a national project in a federal consulting environment. The purpose of this project is to assist the Office of Child Support Enforcement (OCSE) in enabling state and tribal child support agencies to better comply with federal law and improve enforcement and service delivery through program and IT management, technical support, training/communications, and data access services. As Deputy Program Manager, you will be responsible for project control and management reporting for the entire contract, in collaboration with the Program Manager. The Deputy Program Manager provides oversight over all project staffing, reporting and quality assurance activities, as well as supporting the Program Manager in the oversight of other project activities. The successful candidate should have relevant experience and a proven record of project leadership that includes personnel management, subject matter expertise, quality management, risk management, and critical project and program management skills ideally in a federal contracting environment. Candidates should have a background and experience in child support services and enforcement with knowledge of OCSE regulations and program implementation. Key Responsibilities: Plan, organize, secure, and manage resources with appropriate knowledge and skills throughout the life cycle of the contract. This includes the staff to seamlessly phase in and phase-out without disruptions to the program. Support the Program Manager in the effective management and administration of work performed under the contract, ensuring that all work is performed in a timely, efficient, and cost-effective manner while maintaining the highest quality of performance. Collaborate with team leads to develop work plans for the lines of business and the IT management, technical support, training/communications, and data access services work streams. Identify dependencies between the various work plans and make sure teams understand and execute their coordinated plans. Review work plans with task leads, lines of business managers, and Division of Federal Systems (DFS) to ensure progress, clearly identified outcomes, and factors affecting delivery are clearly articulated and addressed. Submit monthly status reports indicating monthly progress, identifying milestones, accomplishments, issues, and risks in alignment with the schedule. Ensure collaboration and communication among resources on this contract, the system development contractors, and the Government. Basic Qualifications: M.S. or B.S. Required For M.S. a minimum of 6 years' relevant child support services and enforcement experience For B.S. a minimum of 8 years' relevant child support services and enforcement experience Minimum of 5 years' experience managing projects and programs to include risk management and quality management Minimum of 5 years in a leadership position Ability to travel up to 10% of the time Eligible to complete the HHS background verification process at the Public Trust clearance level Preferred Skills/Experience: PMP Certification Experience with the Division of Federal Systems (DFS) and the Federal Parent Locator Service (FPLS) would provide additional value Background and experience in child support services and enforcement with knowledge of OCSE regulations and program implementation Masters Degree in social services-related field. Professional Skills: Strong project management skills: managing resources with appropriate knowledge and skills to perform ongoing activities. Creating and maintaining quality control through repeatable, managed processes. Originating, managing, and controlling work plans, master/project schedules, in accordance with the Work Breakdown Structure (WBS). Sound business ethics, including the protection of proprietary and confidential information. Exceptional oral and written communication skills with attention to detail. Analytical, problem-solving, and decision-making capabilities. Ability to multi-task in a fast-paced environment, prioritizing multiple tasks while demonstrating the initiative to complete projects with minimum supervision. Collaborative ability to work well both individually and in a team environment with all levels of internal staff as well as outside clients and vendors. Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Project) and MS SharePoint. #Indeed #LI-CCI Working at ICF ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $97,699.00 - $166,088.00 DC Client Office (DC88)

Posted 2 weeks ago

Program Manager, Nursing Excellence And Outcomes - Anderson Hospital-logo
Program Manager, Nursing Excellence And Outcomes - Anderson Hospital
Bon Secours Mercy HealthCincinnati, OH
At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Primary Function/General Purpose of Position The Nursing Excellence and Outcomes Program Manager is responsible for the management and leadership of operational, programmatic, and personnel activities as it related to Nursing Excellence, Magnet, and nurse-sensitive clinical outcomes. This role serves as a culture and change strategist to advance the practice of professional nursing, integrating the core concepts of the Professional Practice Model into the care delivery system, and elevating the practice of nursing through all applicable initiatives as outlined below. As the organization's site coordinator for nurse-sensitive quality indicators and the survey coordinator for nursing satisfaction survey, this role collaborates with the Market and Site chief nursing officers, shared-services Nursing Excellence team, and quality analytics teams in the collection, analysis, and dissemination of nurse-sensitive outcome data and nurse satisfaction survey results. Essential Job Functions Coordinates the organization's Magnet processes as the onsite expert and resource for American Nurses Credentialing Center (ANCC) Magnet Program and other nursing designations (Pathways to Excellence, Beacon, Lantern etc.). Serves as the liaison between the organization and the ANCC Magnet, Pathways to Excellence or other nursing Program Office. Coordinates the assessment of Magnet or other nursing recognition program gap analysis and proposes action plans for identified gaps. In collaboration with facility nursing leadership develops strategies to implement the Chief Nurse's vision and plans for attaining or retaining Magnet or other recognition. Coordinates and facilitates the writing, reviewing, and editing of all documents submitted to the Magnet or other nursing credentialing body, with support from the Nursing Excellence team. Directs the Magnet site visit, with support from the system Nursing Excellence team, in collaboration with the Market and Site Chief Nurse Office and the shared governance structure. Recommends and ensures organizational initiatives and professional nursing concepts, including Magnet standards, are integrated into orientation, shared governance, peer review, clinical advancement, transition to practice programs, preceptor/mentor, and other nursing programs. Serves as Site Coordinator for NDNQI: Oversees collection, reporting, evaluation, and dissemination of nurse-sensitive outcome data. Participates in the application of evidence-based practices to improve nursing practice, patient outcomes, and patient experience data to exceed the national best practice benchmarks. Supports nursing leadership in monitoring compliance with nurse-sensitive outcomes related to national standards of nursing practice through coaching, consultation, and use of data. Serves as Survey Coordinator for NDNQI: Coordinates the site nursing satisfaction survey in collaboration with the Market/Site CNO. Disseminates site/market results and serves as an internal consultant to nursing leadership in the development of site/unit-based action plans, as well as celebratory outcomes. Serves as an educational expert in developing, implementing, and evaluating staff/interdisciplinary education related to Nursing Excellence, the Magnet model, and nursing professional practice. Facilitates the application of the Magnet standards to the work environment and clinical practice through collaboration with facility clinical nursing leadership. Facilitates the nursing shared governance model. Promotes the professional image of nursing and leads inter-professional collaboration activities to ensure the delivery of high-quality clinical care. Facilitates the clinical advancement program. Serves as the administrative liaison for the nurse clinical advancement program under the guidance of site/market CNO and the BSMH Nursing Excellence team. Ensures the program aligns with the Magnet model to drive excellence in nursing. Collaborates with nurse leaders to sustain and improve professional nursing practice and activities resulting in outstanding patient outcomes and work environment. Provides evidence to support educational content through literature reviews, professional practice standards, and specialty organization standards. Works with system resources to provide communication and articles to marketing team for monthly newsletters, updates, and the annual nursing report. Promotes professional growth of nurses by mentoring nurses to achieve specialty certification, advanced degrees, and submit evidence-based abstracts to gain opportunities for presentations at local, state, and national nursing conferences. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification Current RN License in the state in which they are working or covered by compact Nurse leader or professional development (preferred) Education Bachelor of Science Nursing (required) Master of Science, Nursing or related healthcare field (required) Post-graduate or DNP (preferred) Work Experience 5 years of related experience including 2 years in leadership role (formal/informal) with significant impact nursing outcomes (required) Previous experience and knowledge with the Magnet or Pathways to Excellence recognition programs (required) Experience as a Magnet Program Director (preferred) Training ANCC Adam and Adam Plus on-line submission platform (preferred) Project Management Training (preferred) Language None Patient Population Not applicable to this position Working Conditions Periods of high stress and fluctuating workloads may occur. General office environment. May have periods of constant interruptions. Physical Requirements Physical Demands Frequency 0% 1-33% 34-66% 67-100% Lifting/ Carrying (0-50 lbs.) X Lifting/ Carrying (50-100 lbs.) X Push/ Pull (0-50 lbs.) X Push/ Pull (50-100 lbs.) X Stoop, Kneel X Crawling X Climbing X Balance X Bending X Work Position Frequency 0% 1-33% 34-66% 67-100% Sitting X Walking X Standing X Additional Physical Requirements/Hazards Physical Requirements Reach above shoulder Repetitive arm/hand movements Finger Dexterity Hazards Not applicable to this position Skills Attention to detail Critical thinking Teamwork Conflict resolution Active listening Relationship building Writing Editing Written Communication+ editing skills Verbal Communication Leading through influence Promote professional image of nursing Analyzing data or information Computer Literacy Microsoft Office Suite Zoom Time management Facilitative Leadership Project Management Change Management Evidence-based practice Nursing Research Leadership Training Employees Professional Nursing Clinical Care Clinical Practice Clinical Nursing Magnet Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours- Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com

Posted 3 days ago

Technical Program/Project Manager (Software Architecture))-logo
Technical Program/Project Manager (Software Architecture))
KLA CorporationMilpitas, CA
Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division With over 40 years of semiconductor process control experience, chipmakers around the globe rely on KLA to ensure that their fabs ramp next-generation devices to volume production quickly and cost-effectively. Enabling the movement towards advanced chip design, KLA's Global Products Group (GPG), which is responsible for creating all of KLA's metrology and inspection products, is looking for the best and the brightest research scientist, software engineers, application development engineers, and senior product technology process engineers. The Broadband Plasma Division (BBP) provides market-leading patterned wafer optical inspection systems for leading-edge IC manufacturing. Logic, foundry, and memory customers depend on BBP products to detect yield-critical defects for process debug and excursion monitoring at advanced process nodes. BBP flagship products include the 29xx and 39xx series which leverage Broadband Plasma technology to capture a wide range of defects with ultimate sensitivity at the optical inspection speeds needed for inline defect monitoring. Job Description/Preferred Qualifications You will be a key member of our highly integrated multi-disciplinary team of software, systems, applications and algorithm engineers. Key requirements: 1) Demonstrate business insight with clear understanding of value proposition, feature capabilities, and how our solutions win in marketplace. 2) Plan and manage feature interdependencies, project schedule, and drive software development plan with urgency required to deliver business value. 3) Actively contribute to integrate Software and Hardware solutions that meet product and engineering specifications and requirements. 4) Ensure feature development plans and testing are comprehensive and optimized for performance, reliability, cost, manufacturability, and serviceability. 5) Drive taskforces, hold effective technical discussions with engineers, and have appreciation for key design decisions the underlying software architectures & frameworks. 6) Communicate and work effectively with teams located globally, including marketing, engineering, manufacturing, service, field teams, and customers; to resolve product issues and support/enable revenue and profit realizations. The successful candidate will have the following skills. Proven Technical Capability and Risk Management with deep understanding of business goals. Software development experience with good software design exposure is desired. Experience with New Product Introduction or Product Development Experience from inception to delivery. Experience articulating the progress and impact through relevant key performance indicators. Familiarity with Agile, Iterative, and Waterfall development methodologies. Great team player with strong leadership, critical thinking, and effective communication. Enthusiastic communicator who successfully advocates for action and positive change. Creative problem solver with a proven track record of solving complex technical issues with urgency. Ability to lead multiple projects simultaneously. Experience in customer engagement, feedback analysis, and adoption strategy development desired. Minimum Qualifications Doctorate (Academic) Degree and related work experience of 3 years; Master's Level Degree and related work experience of 6 years; Bachelor's Level Degree and related work experience of 8 years Base Pay Range: $154,900.00 - $263,300.00 Annually Primary Location:USA-CA-Milpitas-KLA KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process. KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation. Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

Posted 30+ days ago

Program Manager, Controls-logo
Program Manager, Controls
CopelandKennesaw, GA
About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! The Program Manager owns the success of strategic accounts, driving growth, overseeing execution, and fostering strong relationships that deliver value. The Program Manager is the voice of the customer, the driver of internal and external initiatives, and the champion of accountability. The Program Manager's leadership and influence will shape the customer experience, maximize return on investment, and propel both the customer and the organization forward. As A Program Manager, You Will: Develop, execute, and continuously refine program strategy and roadmaps to align with business goals and customer priorities. Lead end-to-end program execution, ensuring key milestones are met, tasks are completed, and outcomes are delivered on time and within scope. Engage cross-functional teams and stakeholders to drive collaboration, resolve issues, and maintain alignment throughout the program lifecycle. Monitor program performance using defined KPIs and dashboards, conduct reviews, and implement process improvements to enhance execution and efficiency. Communicate regularly with internal teams and customers, providing updates, following up on outstanding actions (e.g., proposals, tasks), and strengthening relationships. Own and lead business and performance reviews with senior leadership and customer executives, using insights to influence strategic decisions. Anticipate risks and remove roadblocks proactively, ensuring program momentum and continuous improvement through feedback and lessons learned. Required Education, Experience, & Skills: 4 year degree in business or engineering related field 5 years of experience in project/program management in manufacturing industry or related industry. Legal work authorization in the United States - Sponsorship will not be provided for this role Preferred Education, Experience & Skills: MBA or Master Degree PMP Experience in HVACR Experience with PPM tool such as QuickBase, Cora; Or Oracle. Collaboration First Hybrid Work Arrangements: This role is hybrid eligible with the requirement to be in office at least three days per week. Colleagues are expected to demonstrate a collaboration first mindset, which is the understanding that teams will work together in-person and colleagues should be flexible to adjust their hybrid days based on business needs. You will have an opportunity to work with your team and leader to determine when you should be in office to drive meaningful connections and to best serve our customers. Why Work in the Greater Metro Atlanta Area Our facility is located in Kennesaw, GA, which is conveniently located within driving distance to Atlanta and historic downtown Kennesaw. The area offers excellent school systems, an abundance of outdoor walking trails, and low crime rates to create a family-friendly environment. The area is surrounded by several growing communities, with restaurants, festivals, shopping, and outdoor activities that make them exciting places to live and work. About Our Location Our Cold Chain business unit, headquartered in Kennesaw, is the leading provider of electronic controls and optimization services for supermarket, convenience store, restaurant, and refrigerated transportation customers and the OEMs that serve them. The business unit is comprised of multiple acquisitions organized to add value to Copeland's world-leading products through control, connectivity, and remote monitoring. The business generates half of its revenue outside of North America and employs over 1,200 people globally. Headquartered in the Greater Atlanta area, the business has major operations in Minnesota, Italy, Mexico, Brazil, China, and the Philippines. The Cold Chain business helps ensure that food safely and efficiently travels from farm to fork. With the blend of businesses and functions represented under this one roof, there are many opportunities for advancement within the Kennesaw location. #LI-hybrid #LI-YM1 Our Commitment to Our People Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave. Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! Our Commitment to Inclusion & Belonging At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland. Work Authorization Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com

Posted 1 week ago

Senior Program Manager, Change Management-logo
Senior Program Manager, Change Management
AcrisureDetroit, MI
About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions. Bringing cutting-edge technology and top-tier human support together, it connects clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services and more. In the last eleven years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in 21 countries. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and a will to win. Job Summary: The Senior Program Manager, Change Management and Engagement for Acrisure's Transformation Office will bring exceptional change management skills, dynamic communication abilities, and a world of know-how to support large, complex, national and international transformation programs focusing on the people side of change. Importantly, the Senior Program Manager, Change Management and Engagement brings energy and incredible skillsets to provide guidance and support to Acrisure's leadership in creating and environment of engaged and informed colleagues around the world. The Senior Program Manager, Change Management and Engagement will design, develop and oversee the dissemination of impactful visual and written materials, engage our teams and maximize the adoption and usage of organizational change management deliverables. We are looking for an energetic, creative team members with exceptional verbal and written communication and program management skills. This candidate will be responsible for managing and supporting changes across multiple complex and highly visible initiatives across the company to ensure smooth transitions, minimize disruption, and accelerate progress toward a future state (processes, systems, technologies). This role involves identifying change impacts, designing strategies to support transitions, and working closely with stakeholders to guide them through the change process. They will focus on increasing employee engagement, minimizing resistance, and enhancing the overall effectiveness of change initiatives. Responsibilities: Change Planning and Strategy Development Develop and implement comprehensive change management strategies and plans, including communication, training, and support mechanisms. This can require connecting several adjacent initiatives together to ensure a comprehensive view on the impact to team members. Own specifical change management deliverables that can include change management plans, communication plans, training plans, and transition plans. Designs dynamic, impactful awareness communications intended for delivery across a wide variety of formats for websites, emails, presentations, training material, leadership talking points, and more. Reviews content created by other teams to ensure alignment with the tone and goals of Acrisure's strategic business initiatives. Stakeholder Engagement and Communication Collaborate with leaders, managers, and employees to build awareness and understanding of change initiatives. Develop and deliver clear, consistent messaging to stakeholders and tailored to diverse audiences, assessing stylistic and translation requirements. Partner with corporate communication to ensure consistency with brand messaging and tone. This can include developing select communication deliverables including FAQs, leader talking points, collateral for town halls/all employee meetings, organizational announcements, or coordinating development with the corporate communications team. This can also include partnering with external PR agencies and consultants to ensure consistency. Identify key stakeholders and ensure they are informed, involved, and committed to the change process. Training and Support Design, develop, and deliver training programs to support the successful adoption of changes. This is often done in partnership with internal training team. Provide ongoing support and resources to employees and teams throughout the transition period. This can include hosing Q&A sessions, hyper care support, and additional engagement activities to keep stakeholders informed. Monitor and measure adoption, develop adoption acceleration plans as needed. Change Impact Assessment Identify and assess potential risks and resistance related to changes. Develop strategies to mitigate resistance and address concerns proactively. Use feedback and data to continuously improve change management approaches. Performance Measurement and Reporting Track and measure the progress and success of change initiatives. Prepare and deliver regular reports and updates on change activities and outcomes to leadership. Use key performance indicators (KPIs) to assess the effectiveness of change management efforts. Continuous Improvement Stay current on change management best practices, methodologies, and tools. Identify and leverage AI tools to drive data insights and refine change management plans. Partnership Participate in team meetings, coordinate reviews, and ensure feedback is addressed and incorporated into transformational program deliverables. Proactively communicate program changes and flag issues and recommend solutions to team and leaders. Operate alongside talented change management and transformation colleagues in creating, executing, and delivering on impactful changes across an incredible company. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. Requirements: 8+ years of experience supporting complex, large-scale highly complex change management programs and transformational initiatives (like IPO, onshoring and offshoring plans, and M&A or their equivalent). ProSci or other Change Management credentials are desirable, but the right level and flavor of experience is also highly valued. Expert level written and creative capabilities, and a strong sense of ownership to create and enhance impactful collateral for any audience, across mediums. Expert speaking and facilitation skills; extensive experience leading productive, outcome-based group sessions leading to stakeholder buy-in. Ability to drive multiple change, engagement, and adoption initiatives in an extremely faced-paced organization in a highly collaborative manner. Reach across the organization to amplify collaborative spirit and mindset and drive awareness and openness. Solutions-oriented with strong abilities identifying, understanding, and addressing organizational issues and challenges. Strong project management experience. CAPM or PMP helpful but not required. Advanced in Microsoft 365, SharePoint, virtual platforms, and project management tools to develop automated solutions. Advanced degree in communications, business, or technology a plus. High capacity to sense the emotional mood of the room and adjust communication accordingly. Empathetic and proactive in addressing challenges and concerns. Highly organized and detail oriented. Ability to use various communication platforms to facilitate discussions and updates, ensuring clarity and transparency. Flexible and adaptable to changing business needs and priorities. Ability to work independently and in a team-oriented environment. Education/Experience: Bachelor's degree in Business Administration, Human Resources, Organizational Development, or a related field. A Master's degree or certification in Change Management (e.g., Prosci, ACMP) is preferred. #LI-MF1 #LI-Onsite Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant. To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.

Posted 1 week ago

Technical Program Manager-logo
Technical Program Manager
TD Synnex CorpFremont, CA
@HYVE Solutions, missions to help customers, business partners, and employees achieve success through shared goals, strategies, resources and technology solutions. @ HYVE Solutions, we believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion make us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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Deputy Program Manager - Aviation Market-logo
Deputy Program Manager - Aviation Market
Gresham, Smith and PartnersFort Lauderdale, FL
Our Aviation market creates airports that feel like destinations in and of themselves. From reducing curbside congestion and enhancing landside access, to improving the passenger experience and expanding airside amenities, our award-winning team of architects, interior designers, engineers and wayfinding experts have worked on more than one-third of the nation's top 100 airports. The sky's the limit with our Aviation group, and we invite you to join us! The Deputy Program Manager reports to the Project Director and is responsible for ensuring the successful delivery of the project by both the Contractor and the Design Team. They spend significant time in the field, monitoring progress and proactively identifying potential issues before they affect the project's budget or schedule. The Deputy Program Manager holds both the Contractor and Design Team accountable, assisting with and/or suggesting resolutions. They are also in charge of Change Management, overseeing and recommending approval for Construction Change Directives and Change Orders. Additional tasks that the Deputy Program Manager will support, or lead include but are not limited to: Evaluating Project Progress and Ensuring Contractor is Staying within Scope, Budget, and Schedule. Lead the Change Management Process including Evaluation of Contractor Change Proposals. Review and Approval of Contractor Payment Applications. Implementation of Risk Identification and Mitigation Plans. Coordination of Project Meetings with Stakeholders. Review and Oversight of Contractor Safety Plan Compliance. Review and Oversight of Contractor Security Plan Compliance. Review and Oversight of Contractor Quality Plan Compliance. Leading Project Team in Corrective Action Plan Implementation (if necessary). Review of Project Controls and Reports to assist with Report Accuracy of Field Conditions. Minimum Qualifications: A Bachelor's degree in construction management or a related field is preferred, but equivalent years of experience will be considered in place of the degree. 12+ years of experience in complex construction projects is recommended; Airport Construction experience is preferred. Licenses/Registrations/Certifications are encouraged, and applicants may be required to participate in certification and training courses post-hire as required by OSHA, industry, and/or client-specific requirements. Gresham Smith is committed to a diverse and inclusive workplace. Gresham Smith provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. Gresham Smith will not accept unsolicited resumes from recruiters, headhunters, contract recruiters, search firms, or employment agencies. An executed GRESHAM PLACEMENT SERVICES AGREEMENT (PSA) is required prior to any payment obligation for either a referral or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously executed PSA, GRESHAM SMITH explicitly reserves the right to recruit and hire those candidate(s) at its discretion, and without any financial obligation whatsoever to the recruiter or agency. Any such unsolicited resume or candidate contact information, including those submitted directly to GRESHAM SMITH'S hiring managers or any other employee, shall become the property of GRESHAM SMITH upon receipt.

Posted 1 week ago

DBA Carta, Inc. logo
Customer Reference Program Manager, Venture Capital
DBA Carta, Inc.Sandy, UT
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Job Description

The Company You'll Join

Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit.

Carta's fund administration platform supports nearly 7,000 funds and SPVs, representing $150B in assets under administration in venture capital and private equity. Trusted by more than 40,000 companies, Carta also helps private businesses in over 160 countries manage their cap tables, valuations, taxes, equity programs, compensation, and more.

Together, Carta is creating the end-to-end ERP platform for private markets. Traditional ERP solutions don't work for Private Funds. Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers. Carta's software for the Office of the Fund CFO does just that - it's a new category of software to make private markets look more like public markets - a connected ERP for private capital.

For more information about our offices and culture, check out our Carta careers page.

The Problems You'll Solve

At Carta, our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow. This is a brand new function at Carta, offering a unique opportunity for a builder who thrives in creating programs from the ground up. Backed by strong cross-functional support from Sales, Delivery, and Marketing teams, this role will play a critical part in shaping and scaling our customer reference engine to support strategic growth across the business. As a Customer Reference Manager, you'll work to:

  • Build a customer reference framework that aligns with pipeline priorities, revenue goals, and GTM motions across Carta's business lines.
  • Create and manage a searchable repository of pre-approved reference customers, tagged by fund type, buyer persona, product, and region.
  • Operationalize a consistent intake, matching, and tracking process for all reference requests across the deal cycle.
  • Partner with Sales, Customer Success and Delivery to identify, qualify, and onboard net-new reference customers across strategic product areas and segments (e.g., Private Equity Fund Administration, Upmarket Venture Capital Fund Administration, Fund Tax, and Carta Total Compensation).
  • Capture and operationalize NPS insights to drive testimonial and reference generation for the Companies business, while systematically supporting the creation of net-new sales references, testimonials, and social proof across the Investors business.
  • Build repeatable processes to operationalize the reference program from intake, qualification, approval, and fulfillment of reference requests, ensuring alignment across Sales, Customer Success, Marketing, and Delivery teams.
  • Scale a library of high-impact reference assets, case studies, and social proof points, while increasing coverage across products, personas, and use cases. Activate these assets across priority GTM channels and enablement, leveraging tools and automation to drive efficiency, consistency, and reach across Carta's business.
  • Measure the effectiveness and utilization of reference content by tracking engagement, usage, and impact on pipeline and deal velocity. Use insights to continuously optimize content strategy and program performance.
  • Be a power user of the User Evidence customer evidence platform to support key GTM product launches, campaigns, and competitive with customer claims and assets.
  • Drive internal enablement to educate teams on how to request, access, and use references effectively.

The Team You'll Work With

You'll be joining our Marketing team. Marketing is the engine for growth at Carta. We bring values to life through our brand and drive demand for products and services across a complex market landscape. We infuse the customer in everything we design, define and deliver, and reflect the aspirations and ambitions of our customers in the work we do.

As Customer Reference Manager, you'll work closely with Sales, Customer Success, Delivery, Product Marketing, and many more teams to scale a strategic reference and advocacy program. You'll build processes, content, and systems that match referenceable customers to sales needs-empowering teams with the proof points and stories they need to close deals faster. You'll be instrumental in elevating customer voices across the buyer journey while reducing reliance on a small set of champions.

About You

  • 4-6+ years of experience in customer marketing, customer references, or B2B advocacy programs
  • Enterprise B2B SaaS experience recommended, financial services or fintech background a plus
  • Proven track record of building customer reference programs from the ground up, along with a strong understanding of the tools and technology (e.g., reference management platforms, CRM systems, content repositories) needed to support and scale a world-class customer reference program that supports revenue growth.
  • Strong cross-functional operator-you're confident aligning with Sales, Customer Success, Product, Legal, Operations, and Marketing (Product Marketing, Editorial/Content, Events, Lifecycle, Social, etc) teams to drive outcomes
  • Highly organized with experience implementing tracking systems to manage and tag reference activity
  • Skilled in customer storytelling-you know how to activate customers in ways that support both the brand and the bottom line
  • Comfortable working in a fast-paced environment where you're building as you go, not just maintaining a program
  • BA required

Salary

Carta's compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. Our expected cash compensation (salary + commission if applicable) range for this role is:

  • $98,515.00 - $144,400.00 in Seattle, WA
  • $103,700.00 - $152,000.00 in San Francisco, CA; Santa Clara, CA & New York, NY

We are hiring for multiple levels and locations, so final offers may vary from the amounts listed based on geography, experience and expertise, and other factors.

Disclosures:

  • We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.
  • Carta uses E-Verify in the United States for employment authorization. See the E-Verify and Department of Justice websites for more details.
  • For information on our data privacy policies, see Privacy, CA Candidate Privacy, and Brazil Transparency Report.
  • Please note that all official communications from us will come from an @carta.com or @carta-external.com domain. Report any contact from unapproved domains to security@carta.com.