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Technical Program Manager
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Overview
Job Description
Responsibilities:
- Oversee technical projects using standard project management and program management processes and tools
- Build and nurture relationships across accounts to solidify our partnership and commitment to the customer
- Support Product Teams’ development software by formulating objectives, planning deliverables and resource availability plans
- Facilitate stakeholder reviews (inclusive of client, Product, vendors, etc) of functional and design specifications to ensure full understanding of individual deliverables
- Formulate, track, and execute project plans with project teams, with specific focus on enabling rollout of Lacuna products with new clients
- Work with Product and Account teams to apply learnings from each client engagement to future efforts
- Partner with Product team on scoping resource and cost implications for clients
- Responsible for stewardship of client budget
- Clearly communicate project status to all stakeholders
- Work with Product and Client teams to identify, prioritize and mitigate project issue and risks
- Responsible for assessing the impact of shifting priorities on the project when changes are required
- Ensure planning meetings, daily updates, customer reviews and retrospective meetings are held consistently and are run effectively
Preferred Skills:
- Excellent project management skills: planning, scheduling, project communication, issue resolution, change management, and risk management
- Creative solving of technical problems to ensure the ability to translate business requirements into project plans
- Well versed in Agile software project management and the software development life cycle
- Navigate customer organizational structures to identify and build relationships with stakeholders
- Strong communication and interpersonal skills, with the ability to navigate conflict and foster honest dialog
- Strong sense of initiative and a sense of urgency, demonstrated by accomplishing tasks; improving current work processes; and assisting others when necessary
- Demonstrated ability to operate both strategically and tactically in a fast-paced environment
- High degree of organization and ability to manage multiple, competing priorities
- Ability to quickly grasp and distinctly explain technological and business concepts
- Ability to communicate at all levels with clarity and precision both written and verbally
- Team player who is comfortable under pressure
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