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Overview
Job Description
Strategic Programs Manager - Enterprise Initiatives
Location: Carmel, IN (Hybrid - minimum 3 days in office; 5 preferred)
About WorldTrips
WorldTrips, a member of Tokio Marine HCC, is a leading provider of travel medical and specialty insurance solutions. We operate in a dynamic, fast-growing environment where collaboration, innovation, and disciplined execution are critical to success.
Role Overview
WorldTrips is seeking a Strategic Programs Manager to lead high-impact, enterprise-wide initiatives that support growth, operational excellence, and risk management across the business.
This role serves as a central driver across the organization - ensuring alignment, improving processes, and delivering strategic initiatives with clarity, discipline, and measurable results. You will work closely with senior leadership to translate strategy into execution across a complex, cross-functional insurance environment.
Key Responsibilities
Lead and manage a portfolio of strategic, cross-functional initiatives aligned to business priorities
Drive execution across teams including Underwriting, Claims, Operations, Customer Service, Sales, and Technology
Establish and maintain program governance, prioritization, and reporting frameworks
Partner with senior leadership to align initiatives with strategic goals and operational capacity
Identify risks, dependencies, and operational gaps, and drive proactive solutions
Improve processes and workflows across the organization using Lean, Six Sigma, or similar methodologies
Develop clear executive reporting, dashboards, and communications to track progress and outcomes
Facilitate cross-functional alignment, ensuring accountability without direct authority
Define and track KPIs tied to initiative success and operational performance
Promote a culture of structure, accountability, and continuous improvement
What You Bring
Experience
5+ years of experience in program management, project management, or operational leadership
Proven success leading complex, cross-functional initiatives
Experience in insurance, healthcare, or similarly regulated industries
Travel medical insurance experience strongly preferred
Background working in both structured (large company) and evolving (growth-stage) environments is a plus
Skills & Capabilities
Strong program and portfolio management expertise, including governance and executive reporting
Demonstrated experience in process improvement, operational excellence, or business transformation
Ability to influence and align stakeholders across multiple functions and levels
Excellent communication skills with the ability to distill complex topics into clear insights
High degree of ownership, accountability, and comfort operating in ambiguity
Preferred Qualifications
PMP (Project Management Professional)
Lean / Six Sigma certification (Green or Black Belt preferred)
Experience with change management and organizational transformation initiatives
Why Join WorldTrips
Direct exposure to executive leadership
High visibility and impact across the organization
Opportunity to shape how strategic work gets executed
Collaborative, entrepreneurial environment with strong growth trajectory
Equal Opportunity Employer
Tokio Marine HCC is an equal opportunity employer. All qualified applicants will receive consideration without regard to protected characteristics in accordance with applicable laws.
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