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Senior Program Manager, CX Programs-logo
Senior Program Manager, CX Programs
ZendeskAustin, TX
Job Description Overview: We are seeking a strategic and detail-oriented Program Manager to join our Digital Programs and Customer Success team. This role operates as the strategic arm of our digital customer success initiatives, responsible for planning, coordinating, and executing digital-first programs that drive customer engagement, adoption, retention, and overall satisfaction across multiple channels and key lifecycle stages. Key Responsibilities: Develop and own detailed program plans for digital customer success initiatives across onboarding, adoption, retention, and renewal phases. Coordinate cross-functionally with Marketing, Product, Customer Success, Digital Experience, and other teams to align content, campaigns, and customer touchpoints. Manage program operations including scheduling, resource allocation, and communications to ensure timely delivery. Collaborate with stakeholders to prioritize program initiatives based on customer impact and business needs. Oversee the creation and deployment of varied digital content formats such as webinars, email campaigns, video series, in-product messaging, and social channels. Monitor program progress, resolve operational challenges, and ensure consistency across global regions. Support the senior leadership in strategic planning, providing insights and recommendations informed by data and customer feedback. Drive innovation by exploring new channels, tools, and methodologies to enhance customer engagement and success. Requirements: 5+ years experience in program management, ideally within customer success, marketing, or digital engagement environments. Demonstrated ability to manage complex, multi-channel programs with cross-functional teams. Strong organizational, project management, and communication skills. Experience with digital engagement tools and content deployment channels (webinars, email campaigns, video content, in-product messaging). Strategic mindset with the ability to translate vision into actionable plans and measurable outcomes. Familiarity with CX/CS tools like Gainsight, Salesforce, Zendesk, Gong 2-3 Days in office The US annualized base salary range for this position is $113,000.00-$169,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Posted 1 week ago

Account Manager - Accelerated Sales Program-logo
Account Manager - Accelerated Sales Program
White Cap Construction SupplyLong Island City, NY
A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. White Cap is hiring immediately for our Account Manager- Accelerated Sales Program! Do you want to help build America's skyline and your own future? White Cap is North America's leading distributor for professional contractors. We supply everything contractors need to build our nation's remarkable construction projects, including stadiums, roads, bridges, highways, residential housing, and more. Our Accelerated Sales Program is designed for sales professionals outside our industry to quickly accelerate their sales career. For an exciting opportunity to join our sales team, apply today! Why join the Accelerated Sales Program at White Cap? The Accelerated Sales Program is a comprehensive, sales-specific training program designed to fast-track the growth and development of new Outside Sales Representatives/Account Managers. Participants will work closely with White Cap sales leaders in a 6-12 month program to develop the skills, customer and supplier relationships, and knowledge needed to be successful in outside sales. An Account Manager- Accelerated Sales Program… Participates in classroom, independent study, and on-the-job training to learn the White Cap's business model, products, vendors, customer needs, jobsite environment, systems, competitors, pricing, sales approach, and selling skills. Prepares and executes account plans. Sells White Cap value proposition and products. Learns about making effective jobsite or office sales calls by riding along with the District Sales Manager or experienced Account Managers. Enters and processes customer orders. Performs other duties as assigned. This position requires operation of a company vehicle or a personal vehicle and such operation is done consistently more than 80% of the average work week. If selected for this position, the company will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report. Preferred Qualifications Bachelor's degree in business, marketing, or related field or one to two years of sales or related field experience Strong communication skills and comfortable interacting with team members Requires strong self-governance, a proactive approach, personal accountability, and independence. Competitive nature with a drive to succeed Goal-oriented with personal accountability to deliver on metrics Open to feedback and willing to take action to improve performance Demonstrated ability to plan and organize daily activities Spanish language proficiency This position's targeted compensation starts at approximately $125,000 per year. This role is eligible for variable compensation based on applicable commission plan. Compensation will be determined by education, experience, knowledge, skills, and abilities of the candidate, in addition to internal equity and alignment with market data. If you're looking to play a role in building America, consider one of our open opportunities. We can't wait to meet you. For New York job seekers: Pay Range New York law requires the posting of the salary range for advertised jobs. This range is determined based on market data and internal pay practices to establish a minimum and maximum value for a job. Individual base pay is determined based on a variety of elements including experience, skills, internal equity and other factors. For additional details on benefits, please review the full job description on White Cap Jobs

Posted 30+ days ago

Senior Security Assurance Technical Program Manager-logo
Senior Security Assurance Technical Program Manager
ID.meMclean, VA
Company Overview ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 140 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 44 state government agencies, and 66 healthcare organizations. More than 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to "No Identity Left Behind" to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/ . Role Overview We are seeking a highly skilled Senior Security Assurance Technical Program Manager to join our compliance and security team with a significant focus on Sarbanes Oxley 404 compliance. This role is critical in designing, implementing, and managing security and compliance programs that align with external regulatory requirements. The ideal candidate will be responsible for ensuring compliance with SOX, FedRAMP, ISO 27001, and SOC 2 Type II frameworks, while also leading internal assessments, evidence collection, and audit readiness efforts. This role will work closely with internal teams to validate compliance, manage assurance activities, and maintain our Governance, Risk, and Compliance (GRC) tool. This is an onsite position in one of our hub locations (Mountain View CA or McLean VA) Responsibilities Develop and implement a SOX compliance program, ensuring alignment with regulatory requirements. Contribute to the ongoing maintenance and enhancement of FedRAMP, ISO 27001, and SOC 2 Type II compliance programs. Work cross-functionally with teams to design, implement, and monitor the status of security controls that meet compliance requirements. Manage audit readiness efforts, ensuring timely and accurate collection of evidence for external and internal audits. Collaborate with stakeholders to create system-specific evidence requests and validate compliance with established controls. Lead and perform internal control assessments to verify the effectiveness of security measures and compliance efforts. Interview internal teams to assess control effectiveness, identify gaps, and document findings. Ensure quality assurance of deliverables produced by other team members, maintaining consistency and accuracy. Driving the process to remediate control deficiencies and monitoring of remediation efforts. Maintain a list of baseline and unique controls Provide clear and detailed explanations of controls to auditors to facilitate successful audits. Develop and manage schedules for compliance validation, continuous monitoring, and reporting. Maintain and improve the organization's GRC tool, ensuring accurate tracking and reporting of compliance activities, and enabling automated control evidence collection and measurement. Basic Qualifications Bachelor's degree in information technology, accounting, or a related field, or equivalent experience. 8 to 12 years of experience in compliance program management, including working with technical and business stakeholders to design and prepare IT General Controls (ITGCs), Internal Controls over Financial Reporting (ICFRs), fraud and other financial controls, and regulatory reporting with technical and business stakeholders. 8 to 12 years of experience implementing the COSO framework 5 to 7 years of experience conducting internal compliance assessments and audits, including interviews and evidence collection. 3 to 5 years of experience managing a quality control system to ensure work products and internal processes meet audit standards. 2 to 3 years of experience using GRC tools to track, manage, and report on compliance activities. Preferred Qualifications Experience designing and implementing 1 to 2 internal control programs aligned with regulatory requirements. Experience working at a big 4 accounting firm in the capacity of supporting SOX internal control programs and audits. 5 years of experience with NIST 800-53 requirements. CPA certification (active or inactive) Strong project management skills, including planning, work tracking, and stakeholder coordination. This is an exciting opportunity for a compliance professional looking to take ownership of high-impact security and compliance initiatives in a dynamic and growing organization. If you have a passion for security, compliance, and audit readiness, we encourage you to apply! #LI-JS1 The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. Pay Range $157,485-$193,875 USD ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.

Posted 2 weeks ago

Applied Behavioral Analysis (Aba) Program Supervisor-logo
Applied Behavioral Analysis (Aba) Program Supervisor
CatalightSan Jose, CA
Who We Are: For nearly 10 decades, Easterseals Northern California has provided services to people with disabilities and their families, helping them live, learn, work and play to their full potential. Today, Easterseals Northern California is a powerhouse in the Autism Spectrum Disorder (ASD) space and is setting a new standard of care. Easterseals Northern California is also a founding member of one of the nation's largest behavioral health networks delivering more than one million hours of clinical services annually to people in need across Northern California. Our Adult Day Health programs, Early Intervention services, and ABA services are accredited by CARF International. This three-year accreditation is the highest level of accreditation that CARF awards. About the Role: The Program Supervisor position offers a rewarding opportunity to utilize your clinical skills and collaborate with a dedicated team. You will conduct assessments, design and implement ABA programs, and provide direct services to children with ASD and other diagnoses. Supervising RBTs, working closely with families, and participating in multidisciplinary teams are key components of this role. This hybrid position allows for a balance of remote work and in-person client interaction within Fairfield, CA; Petaluma, CA; Walnut Creek, CA; Dublin, CA; Oakland, CA; San Jose, CA; and Burlingame, CA. Responsibilities: Conduct comprehensive behavioral assessments such as VB-MAPP, SSIS, FAST, Skills Streaming and EFL to identify client strengths, needs, and target behaviors. Develop and implement individualized treatment plans (BIPs) based on assessment results and best practices in ABA. Provide direct ABA services to clients, implementing interventions and teaching new skills. Supervise and/or mentor Registered Behavior Technicians (RBTs) and other direct care staff, ensuring treatment fidelity and providing ongoing support and training. Collaborate effectively with families, caregivers, and other professionals involved in the client's care. Monitor client progress through data collection and analysis, making data-based decisions to adjust treatment plans as needed. Maintain accurate and up-to-date client records, including progress notes, session notes, and assessment reports. Participate in multidisciplinary team meetings, providing clinical expertise and contributing to collaborative decision-making. Stay current with the latest research and developments in ABA, attend conferences and engage in professional development activities. Qualifications: Bachelor's degree in applicable field and 2 years of applied behavior analysis Significant knowledge of ABA as a discipline, familiar with the field of ABA, and knowledgeable of other community resources and agencies that serve children. Experience implementing and/or designing ABA programs for individuals with ASD and other diagnoses. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.) and related computer software. Excellent written and oral communication skills, as well as strong interpersonal skills. Ability to bend, kneel, crouch, lift up to 40 lbs, and be comfortable spending time on your feet. Knowledge and understanding of HIPAA practices and adherence to policies. American Sign Language or bilingual preferred. Conditions of Employment: Must be able to manage the physical and emotional demands of the role, including frequent exposure to disability disorders, occasional emergency situations and trauma, and constant client contact requiring concentration and sound decision-making. Occasional driving (to and from office and client homes) is required. Must be able to travel to multiple work sites and client homes; reliable transportation is needed. Must have a valid California Driver's License with insurance and maintain a clean driving record. Must pass health screenings, obtain required vaccinations, and clear TB testing based on company policies. Must obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department will analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position. Must obtain and maintain clearance through the Office of Inspector General. Must obtain and maintain CPR, Safety Care, and National Provider Identifier (NPI) certifications. Job Type: Full-time Compensation: $70,000 - $78,000 Annually Schedule: Monday- Friday; 9:00am- 7:00pm Client Demographic: Children Work Location: Hybrid - ability to travel to client homes in one of the following areas: Fairfield, CA; Petaluma, CA; Walnut Creek, CA; Dublin, CA; Oakland, CA; San Jose, CA; Burlingame, CA. Work Setting: Hybrid Benefits: Medical, Dental and Vision with options that include Health Savings Accounts, PPOs and HMOs Flexible Spending Accounts for both dependent care and medical expenses Vacation - up to 15 days per year for employees with less than 2 years of tenure Sick/Wellness Leave - up to 12 days (96 hours) per year Holidays- 11 per year, plus two personal days for anytime use Tuition Reimbursement Academic Affiliation with National University and Florida Institute of Technology Retirement Plan- 50% match up to employee's first 6% of salary contributions Lyra Health- Mental health and wellness resources, coaching and therapy Employee Assistance Program - fully paid by the Family of Companies 100% subsidized Life and Disability Insurance for all eligible employees Pre-Tax Transit and Parking Benefits Payroll Direct Deposit Employee Referral Program Time Type: Full time Compensation: $70,000 - $78,000 Annually The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization. Easterseals Northern California is an equal opportunity employer.

Posted 30+ days ago

Community Health Worker Program Manager-logo
Community Health Worker Program Manager
Public Health Management CorporationPhiladelphia, PA
PHMC is proud to be a leader in public health. PHMC requires all employees to be fully vaccinated for COVID-19 before the first day of employment. We will offer the vaccination at no cost via our Health Centers. DIVISION: Strategy Development PROGRAM: Community Health Worker Training Program JOB OVERVIEW: The Community Health Worker (CHW) Program Manager is responsible for managing the federally funded Community Health Worker Training Program (CHWTP). This project is funded by the Health Resources and Services Administration, Bureau of Health Workforce. The Program Manager is responsible for oversight of the day-to-day program activities, partnership engagement, oversight of CHW didactic training and field placement, contracts management, and ongoing reports to the funder. The position is located in Philadelphia and reports to the Senior Director of Strategy Development. RESPONSIBILITIES: Manage the CHWTP using project management software such as MS Teams and Smartsheet to help assess whether workplan activities are meeting the targeted timeline. Support the Senior Director of Strategy Development and Project Coordinator with the development, coordination, execution, tracking, and reporting of program deliverables. Coordinate promotion of the CHWTP and development of resources across the PHMC enterprise as well as with key stakeholders in Pennsylvania and Delaware and select subcontractors. Track and submit documentation for CHW accreditation of didactic training and technical assistance learning opportunities. Identify, engage, and establish experiential training sites across PA and DE, including apprenticeship opportunities. Track and submit documentation for CHW experiential learning and apprenticeship opportunities. Coordinate and host internal and external project meetings as needed with key stakeholders and act as a liaison between subcontractors and internal/external partners on the project. Support content development of trainings and resources, including slide development for presentations. Represent the CHWTP on partner calls and meetings. Develop, execute, and track Letters of Agreement (LOA) with experiential learning and apprenticeship sites to ensure deliverables are met. Develop, execute, and track Letters of Agreement (LOA) with CHW trainees to ensure deliverables are met. Supervise CHWTP Project Coordinator and public health intern. Support continuous quality improvement of projects with support for evaluation methods. Track project process and outcome evaluation metrics in consultation with SME as needed. SKILLS: Detail-oriented with advanced written and verbal communication skills Exceptional organization and project management skills Ability to multitask effectively and engage with colleagues across the organization to advance the execution of project deliverables Committed to the PHMC mission of building healthier communities through partnerships with government, foundations, businesses, and community-based organizations to improve the health of the community by providing outreach, health promotion, education, research, planning, technical assistance, and direct services Flexible with the ability to work independently and as a team both in person and virtually as needed Experience with management of federal contracts and non-profit evaluation techniques and tools preferred EXPERIENCE: At least three years of experience in public health, project coordination, or a related area required EDUCATION: Master's degree in public health or public administration SALARY GRADE: 19 PHMC is an Equal Opportunity and E-Verify Employer.

Posted 30+ days ago

Program Manager, Columbus Promise-logo
Program Manager, Columbus Promise
Columbus State Community CollegeColumbus, OH
Compensation Type: Salaried Compensation: $65,000.00 Job Summary The Program Manager, Columbus Promise oversees programming, communications and outreach. This position collaborates with external and internal partners and students to develop and continually improve the Columbus Promise holistic student support scholarship program. The Program Manager requires highly collaborative work across the College and with external stakeholders to coordinate with existing student services and supports and provides perspective throughout the student experience. ESSENTIAL JOB FUNCTIONS Program Management Works collaboratively with the Columbus Promise team to support and empower Columbus Promise Scholars to develop skills, behaviors, and habits that contribute to success in college and beyond. Provides planning and coordination for Columbus Promise programs and support services including Columbus Promise Orientation, Visit Days, Blueprint Days, registration, recognitions, celebrations, recruitment and retention efforts, workshops, welcome week, etc. Works closely with the Columbus Promise partnership (City of Columbus, Columbus City Schools, and I Know I Can) to recruit, enroll, and retain students to Columbus Promise at Columbus State. Provides holistic student support by collaborating with all student service offices, academic programs, support services, workforce partners, College Credit Plus, faculty, academic leaders, and other administrators to align Columbus Promise components with college-wide retention efforts, improve academic success, career alignment, persistence, completion, and student success initiatives. Provides oversight of the Columbus Promise programming and outreach initiatives including activities planning, intervention creation, and general program development and implementation using best practices. Reviews and adheres to fiscal policies and procedures concerning the programming budget. Maintains Columbus Promise advising program calendar, Columbus Promise weekly email templates, including relevant Columbus Promise scholar dates and events, and external and internal partner events. Student Outreach & Engagement Builds and maintains excellent working relationships with Columbus Promise Scholars, works collaboratively with the Program Coordinator for outreach to align Columbus Promise components with college-wide retention. Designs a Promise Student Speakers Bureau, and opportunities for students to engage on-campus and off-campus. Monitors the student tracking systems for student communication with support of Columbus Promise Advisors (Cougar Connect, Starfish, Wait While Queuing, etc.). Communicates with Columbus Promise Advisors and support networks regarding updates and success action planning and ongoing support and tracking via phone, e-mail and other electronic means. Builds relationships and fosters internal and external partnerships. Facilitates the development/enhancement of collaborative programming, cross-functional projects, and integrated assessment among departments. Supports enhanced holistic and cross-functional efforts and alignment to enhance student support. Provides guidance and recommendations regarding best practices. Program Assessment & Data Analysis Engages in ongoing program evaluation based on data and student feedback with a focus on learning outcomes for Columbus Promise Scholars. Utilizes program data to track activities, evaluate effectiveness, to make recommendations for department changes, and improve ongoing scholar support. Collaborates with multiple College departments and key external partners cohesively to support students as they make decisions regarding their future and assist through the academic pathways for student success. Building Partnerships Collaborates with the Marketing and Communication team to develop, maintain, and disseminate information about Columbus Promise efforts via multiple media forums, including web, print, email, advertisement, etc., Maintains regular communication and working relationships with other areas of the College, keeping them informed of current activities and working collaboratively to achieve institutional priorities, including managing development and implementation of a comprehensive strategy to communicate with Columbus Promise scholars (i.e. pre-enrollment communication, weekly updates, Blackboard, etc.). Works closely with student support networks, key college departments (Advising, Earn and Learn, faculty, Academic Departments, Admissions, Financial Aid, Student Success) and key external partners (I Know I Can, school counselors, social support services, community advocates) to support Columbus Promise scholars. Culture of Respect Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community. Other duties as required. Regular, predictable, and punctual attendance is required. OTHER DUTIES & RESPONSIBILITIES Attends all required department meetings and training. Hours include occasional evenings and Saturdays based on operational needs. MINIMUM EDUCATION AND EXPERIENCE REQUIRED Master's Degree in Higher Education, College Student Development and Counseling, Education, Business Administration, or a related field. Two (2) years demonstrated experience in Higher Education, Education, Career Services, Academic Advising, or Academic Student Support and Retention. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s). *An appropriate combination of education, training, coursework and experience may qualify a candidate. KNOWLEDGE, SKILLS, & ABILITIES Knowledge of: student development; academic assessment and advising practices; college and career readiness; Federal Financial Aid regulations and documentation; federal immigration regulations; international document verification; cultural diversity; college and community resources; policies and procedures of experiential learning programs, admissions, enrollment and financial aid; FERPA; college student development; college and community resources. Skilled in: maintaining good public relations; effective communication and relationship-building strategies; event planning; problem solving; customer service; operating general office equipment; one-on-one and group college readiness instruction; creating and maintaining reports that track program results; execution of work plans; problem solving; attention to detail; maintaining documentation and records; general typing; application of job software programs and applications, and standard office practices and procedures; interpreting and implementing federal, state and common policies and procedures. Ability to: effectively work with persons of varying cultures and diversity; work independently demonstrating initiative; actively listen and provide empathetic support; develop and maintain effective working relationships with associates, supervisors, job contacts and general public; utilize screen capture and video conferencing technology to conduct remote advising for students; exhibit a pleasant telephone manner; answer routine inquiries; maintain confidential and sensitive information; maintain accurate and complete work records; speak effectively to large groups; demonstrate flexibility. PHYSICAL REQUIREMENTS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into a computer. The employee frequently sits for periods of time, stands, and walks. Employee converses verbally or manually with others in person as well as by telephone. Vision demands include close, relatively detailed vision when focusing on a computer screen. Employee occasionally lifts up to 10 pounds. WORKING CONDITIONS Typical office environment. Regular exposure to moderate noise typical to business offices. CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment. Full Time/Part Time: Full time Union (If Applicable): Scheduled Hours: 40 Additional Information In order to ensure your application is complete, you must complete the following: Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication. Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process. Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.

Posted 1 week ago

Senior Program Manager, Change Management-logo
Senior Program Manager, Change Management
AcrisurePhoenix, AZ
About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions. Bringing cutting-edge technology and top-tier human support together, it connects clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services and more. In the last eleven years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in 21 countries. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and a will to win. Job Summary: The Senior Program Manager, Change Management and Engagement for Acrisure's Transformation Office will bring exceptional change management skills, dynamic communication abilities, and a world of know-how to support large, complex, national and international transformation programs focusing on the people side of change. Importantly, the Senior Program Manager, Change Management and Engagement brings energy and incredible skillsets to provide guidance and support to Acrisure's leadership in creating and environment of engaged and informed colleagues around the world. The Senior Program Manager, Change Management and Engagement will design, develop and oversee the dissemination of impactful visual and written materials, engage our teams and maximize the adoption and usage of organizational change management deliverables. We are looking for an energetic, creative team members with exceptional verbal and written communication and program management skills. This candidate will be responsible for managing and supporting changes across multiple complex and highly visible initiatives across the company to ensure smooth transitions, minimize disruption, and accelerate progress toward a future state (processes, systems, technologies). This role involves identifying change impacts, designing strategies to support transitions, and working closely with stakeholders to guide them through the change process. They will focus on increasing employee engagement, minimizing resistance, and enhancing the overall effectiveness of change initiatives. Responsibilities: Change Planning and Strategy Development Develop and implement comprehensive change management strategies and plans, including communication, training, and support mechanisms. This can require connecting several adjacent initiatives together to ensure a comprehensive view on the impact to team members. Own specifical change management deliverables that can include change management plans, communication plans, training plans, and transition plans. Designs dynamic, impactful awareness communications intended for delivery across a wide variety of formats for websites, emails, presentations, training material, leadership talking points, and more. Reviews content created by other teams to ensure alignment with the tone and goals of Acrisure's strategic business initiatives. Stakeholder Engagement and Communication Collaborate with leaders, managers, and employees to build awareness and understanding of change initiatives. Develop and deliver clear, consistent messaging to stakeholders and tailored to diverse audiences, assessing stylistic and translation requirements. Partner with corporate communication to ensure consistency with brand messaging and tone. This can include developing select communication deliverables including FAQs, leader talking points, collateral for town halls/all employee meetings, organizational announcements, or coordinating development with the corporate communications team. This can also include partnering with external PR agencies and consultants to ensure consistency. Identify key stakeholders and ensure they are informed, involved, and committed to the change process. Training and Support Design, develop, and deliver training programs to support the successful adoption of changes. This is often done in partnership with internal training team. Provide ongoing support and resources to employees and teams throughout the transition period. This can include hosing Q&A sessions, hyper care support, and additional engagement activities to keep stakeholders informed. Monitor and measure adoption, develop adoption acceleration plans as needed. Change Impact Assessment Identify and assess potential risks and resistance related to changes. Develop strategies to mitigate resistance and address concerns proactively. Use feedback and data to continuously improve change management approaches. Performance Measurement and Reporting Track and measure the progress and success of change initiatives. Prepare and deliver regular reports and updates on change activities and outcomes to leadership. Use key performance indicators (KPIs) to assess the effectiveness of change management efforts. Continuous Improvement Stay current on change management best practices, methodologies, and tools. Identify and leverage AI tools to drive data insights and refine change management plans. Partnership Participate in team meetings, coordinate reviews, and ensure feedback is addressed and incorporated into transformational program deliverables. Proactively communicate program changes and flag issues and recommend solutions to team and leaders. Operate alongside talented change management and transformation colleagues in creating, executing, and delivering on impactful changes across an incredible company. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. Requirements: 8+ years of experience supporting complex, large-scale highly complex change management programs and transformational initiatives (like IPO, onshoring and offshoring plans, and M&A or their equivalent). ProSci or other Change Management credentials are desirable, but the right level and flavor of experience is also highly valued. Expert level written and creative capabilities, and a strong sense of ownership to create and enhance impactful collateral for any audience, across mediums. Expert speaking and facilitation skills; extensive experience leading productive, outcome-based group sessions leading to stakeholder buy-in. Ability to drive multiple change, engagement, and adoption initiatives in an extremely faced-paced organization in a highly collaborative manner. Reach across the organization to amplify collaborative spirit and mindset and drive awareness and openness. Solutions-oriented with strong abilities identifying, understanding, and addressing organizational issues and challenges. Strong project management experience. CAPM or PMP helpful but not required. Advanced in Microsoft 365, SharePoint, virtual platforms, and project management tools to develop automated solutions. Advanced degree in communications, business, or technology a plus. High capacity to sense the emotional mood of the room and adjust communication accordingly. Empathetic and proactive in addressing challenges and concerns. Highly organized and detail oriented. Ability to use various communication platforms to facilitate discussions and updates, ensuring clarity and transparency. Flexible and adaptable to changing business needs and priorities. Ability to work independently and in a team-oriented environment. Education/Experience: Bachelor's degree in Business Administration, Human Resources, Organizational Development, or a related field. A Master's degree or certification in Change Management (e.g., Prosci, ACMP) is preferred. #LI-MF1 #LI-Onsite Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant. To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.

Posted 1 week ago

Senior Program Manager, Aerospace And Defense-logo
Senior Program Manager, Aerospace And Defense
Divergent 3DTorrance, CA
Divergent is a technology company that has architected, invented, built, and commercialized an end-to-end factory system called the Divergent Adaptive Production System (DAPS) that comprehensively uses machine learning to optimally engineer, additively manufacture, and flexibly assemble complex integrated vehicle structures and subsystems. Products created using DAPS are superior in performance, lower in cost, rapidly customizable to meet mission and customer-specific requirements, faster to market, and scalable on demand to high volume production. Divergent is a qualified Tier 1 supplier to global automotive OEMs, and Divergent is now expanding to support mission critical needs in the Aerospace and Defense sector. Join us to be a part of this transformative journey, where your impact will shape the future of technology and production. Purpose We are seeking a highly-skilled and experienced Senior Program Manager to oversee Divergent's aerospace and defense (A&D) efforts. As one of the early hires in the A&D division, this individual will own defense programs focused on deploying Divergent's technology on new and legacy defense programs. This individual will also lead programs that focus on the expansion of Divergent's capabilities enabling the utilization of DAPS for a broader set of defense applications. The ideal candidate will have a strong technical background in aerospace structures, with a particular emphasis on aerial defense systems such as unmanned aerial systems or missiles. The Senior/Principal Program Manager will be responsible for leading programs with defense primes and Department of Defense (DoD) stakeholders to execute Divergent's programs efficiently and effectively. The Role Manage all aspects of aerospace and defense programs, from inception to completion, ensuring on-time delivery of program deliverables and within cost, schedule, and performance requirements Lead cross-functional team by providing strategic technical guidance and programmatic constraints on cross-functional teams consisting of engineering, manufacturing, and customer personnel Set framework and analysis parameters with internal engineering teams and customer teams to characterize programmatic, technical, and risk trades Build and utilize Divergent program management tools, systems, and templates to draft proposals, write-up statements of work, and track program performance (cost, schedule, and performance) Monitor program performance against established metrics and milestones, identifying areas for improvement and implementing corrective actions as necessary Formulate program strategy across a portfolio of customers, identifying new development opportunities, technology risks, and partnerships that Divergent should focus on Develop and maintain relationships with defense primes, subcontractors, and DoD stakeholders to facilitate program success and build new contracting opportunities Basic Qualifications Current Secret DoD security clearance or ability to obtain and retain Special Program access clearance within 365 days from submission Bachelor's degree in Aerospace Engineering, Mechanical Engineering, or related field Minimum of 10 years of experience in program management within the aerospace and defense industry Strong technical background in aerospace structures programs, including familiarity with basic structural analysis tools such as finite element analysis (FEA) Knowledge of additive manufacturing applications and robotic assembly systems Excellent communication and interpersonal skills, with the ability to effectively engage and influence both internal and external stakeholders Proven track record of successfully managing complex programs with multiple stakeholders and dependencies Experience with DoD acquisition cycles and federal acquisition regulations (FAR) Experience supporting analysis and completing documentations for airworthiness certifications. Experience engaging directly with DoD airworthiness stakeholders such as the Air Force Test Center (AFTC) or the Federal Aviation Administration (FAA) Experience with fast iteration hardware prototyping programs Preferred Qualifications Advanced degree in degree in Aerospace Engineering, Mechanical Engineering, or related field Previous experience in technical leadership positions such as Chief Engineer or Integrated Product Team (IPT) Lead is preferred PMP certification or equivalent is preferred Active security clearance is preferred Compensation At Divergent, our pay range is based on the level of the job. For this role, we will consider candidates at levels S05 - S07 as evaluated through our interview process. Senior / S05: $134,640 - $185,130 Lead / S06: $155,540 - $213,840 Principal / S07: $179,630 - $247,005 Pay Range $134,640-$247,005 USD What We Offer: Holistic Compensation Package: Enjoy a world-class compensation package that includes a competitive salary, equity plan, and discretionary results-based incentive bonus opportunities, ensuring you're truly valued for your contributions. Wellness and Time Off: Embrace a healthy lifestyle with paid vacation, sick time, and company holidays, including a year-end shutdown to recharge. We support growing families with paid parental leave, recognizing the importance of bonding time. Comprehensive Health and Wellness: Prioritize your well-being with our comprehensive health and wellness benefits, offering both HMO and Premium PPO options. Additionally, benefit from company-sponsored life insurance and short and long-term disability coverage for peace of mind. Investment in Growth: We're committed to your professional development. Take advantage of reimbursement opportunities for learning and development initiatives, empowering you to continuously expand your skill set and reach peak performance. Collaborative and High-Performing Environment: Join our collaborative, dynamic, and high-performing team within a fast-paced, mission-driven company. Together, we're disrupting the traditional manufacturing industry, fostering innovation, and integrating people and technology to reduce our footprint. Equal Employment Opportunity Divergent is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected characteristic. Divergent provides affirmative action in employment for qualified Individuals with Disabilities and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. EEO Poster In order to adjust to changes in our business, it may become necessary to add, remove or modify certain duties and responsibilities, or to reassign you to another job position. From time to time you may be asked to work on special projects or to assist with other work. Your cooperation and assistance in performing such additional work is expected. E-Verify: Right to Work Our company participates in E-Verify. E-Verify is a program that electronically confirms a candidate's eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees. Eligibility to Work Poster (English) | Eligibility to Work Poster (Spanish) Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO) Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO), we will consider for employment qualified applicants with arrest and conviction records. No agencies, no solicitations, and no calls please.

Posted 30+ days ago

Customer Experience Program Manager-logo
Customer Experience Program Manager
Point32health, IncCanton, MA
Who We Are Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier. We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Job Summary Under direction of the Director, Customer Experience, the Customer Experience Program Manager is responsible for helping all Point32Health lines of business understand, and meaningfully improve, the experiences our customers have with us. The Customer Experience Program Manager is a high-impact role which requires a seasoned professional who can deeply understand and drive the optimization of complex customer lifecycles. the Customer Experience Manager is a key member of our enterprise Customer Experience team and works closely with business leaders across the organization to lead strategic journey mapping engagements and develop recommendations and strategic improvement plans that execute against improvement opportunities. The Customer Experience Manager manages multiple data-driven improvement plans focused on strengthening customer loyalty, improving overall Customer Experience (CX), and improving Key Performance Indicators (KPIs) measures. The Customer Experience Manager serves as an in-house expert, champion, and voice of customers (VoC), across all lines of business, for Harvard Pilgrim Health Care & Tufts Health Plan by understanding existing VoC mechanisms or facilitating ways to collect new insights. The position requires strong leadership, collaboration, and facilitation skills to be successful in a matrixed organization. Job Description Manage high-profile strategic journey mapping engagements with key business partners: Facilitate interviews, cross-functional workshops, and immersion sessions with key stakeholders, including executives, leaders, subject matter experts and/or external vendor partners. Capture and document detailed and complete customer journeys, including touchpoints and accountabilities for end-to-end macro or micro journeys. Lead the development and execution of customer research strategies that brings qualitative insights and the customer perspective into the final journey map design. Develop prioritized and actionable recommendations that reduce customer effort and abrasion, drive business improvement, meaningfully impact CX measures. Use and improve a customer journey map framework that allows for CX team Build and manage strategic CX improvement plans. Build and manage multiple data-driven improvement plans focused on strengthening customer loyalty, improving overall Customer Experience (CX), and improving Key Performance Indicator (KPI) measures. Collaborate with leadership, teams and partnering departments to define and execute strategic and/or departmental initiatives in support of specific lines of business, market segments or products to influence outcomes. Develop cross-business communication plans with functional leaders and product owners to share or present status. Identify opportunities and advocate for improvements and/or tools that support the corporate vision as well as needs of the customer Serve as an in-house expert on our customers' journeys, key performance indicators. Champion and advocate for our customers and their experience with their plan, across all lines of business Become a company expert regarding CX best practices across the industry. Introduce and share latest trends, findings and insights based on research and experience. Conceptualize, visualize, and present new ways of doing business that help achieve desired outcomes. Become the company expert regarding member experience best practices across the industry. Inform and support a reporting strategy that allows enterprise/individual lines of business to trend customer experience measures, including satisfaction, and identify organizational performance drivers. Produce monthly program summaries and updates to stakeholders and steering groups. Develop performance metrics that effectively measure progress and provide insights for further process optimizations Participate on CX governance committee(s) Support the prioritization of requests for CX support, initiatives, and projects to balance competing priorities while delivering high value. Identify opportunities and advocate for improvements, tools and/or capabilities that support the corporate vision as well as needs of our customers. Effectively manage member experience change by implementing key initiatives as needed. Represent the enterprise CX team and our customers across the organization, as needed. Present monthly and quarterly results, identifying areas of strength and/or opportunity as needed CX Project Management Lead and implement initiatives or projects that help meet the goals of the customer experience programs across the organization as needed. Other duties and projects as assigned EDUCATION: Bachelor's degree or equivalent relevant experience in health care, consulting or a related business discipline is required. Professional CX certification preferred. EXPERIENCE: Years of experience Minimum 5-7 years of relevant professional experience preferably in the healthcare industry or consulting industry Project/program management, customer experience measurement & improvement, and business plan development experience required. Experience in human centered design or design thinking preferred. SKILL REQUIREMENTS: (Include interpersonal skills) Excellent facilitation skills, with the ability to lead large cross-functional teams virtually and in-person. A working understanding of health plan operations and health plan customers, including Members, Providers, Accounts and Brokers Customer-centric mindset with the ability to distinguish between business processes and customer touchpoints. Strong problem-solving skills and the ability to analyze and interpret data. Must be able to think from a customer's perspective, using tools and data provided by research to create and optimize the customer journey, identify trends, and inform decision making. Must have a strong passion for bringing the voice of customers alive. Proven track record of achieving measurable CX improvements. Ability to see the big picture, an inquisitive nature, and the ability to take ideas and put them in action. Excellent presentation and communication skills and comfortable working with all levels of the organization Proven leadership, time management and organizational skills Strong business reporting and program management skills Elevated level of oral and written communication skills, ability to communicate with and influence internal and external constituents at all levels with confidence. Must be flexible and a proponent/champion of change, able to conceptualize and envision the impact of change, and propose new ways to do business. Requires the ability to maintain effective and productive relationships. Must have the ability to motivate colleagues by fostering team spirit, an attitude of cooperation, and a commitment to the organization. Possess high level influencing skills with the ability to manage and motivate. Must have a demonstrated ability to obtain the confidence and trust of non-reports, resulting in high commitment and cooperation. WORKING CONDITIONS AND ADDITIONAL REQUIREMENTS: Must be able to work under normal office conditions and work from home as required. Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations. May be required to work additional hours beyond standard work schedule. Requires that the individual be organized while being readily adaptable to changes in work priorities. May require occasional evening or weekend hours as the needs of the organization dictate. May require occasional vendor site visits, or attendance at seminars or workshops. CONFIDENTIAL DATA: All information (written, verbal, electronic, etc.) that an employee encounters while working at Point 32 Health is considered confidential. Exposed to and required to deal with highly confidential and sensitive material and must adhere to corporate compliance policy, department guidelines/policies and all applicable laws and regulations at all times. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time. Compensation & Total Rewards Overview As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company's sole discretion, consistent with the law. Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes: Medical, dental and vision coverage Retirement plans Paid time off Employer-paid life and disability insurance with additional buy-up coverage options Tuition program Well-being benefits Full suite of benefits to support career development, individual & family health, and financial health For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/ Commitment to Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity Point32Health is committed to making diversity, equity, inclusion, accessibility and health equity part of everything we do-from product design to the workforce driving that innovation. Our Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity team's strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact TA_operations@point32health.org

Posted 30+ days ago

Senior Manager, Technical Program Management-logo
Senior Manager, Technical Program Management
Radiant NuclearEl Segundo, CA
Senior Manager, Technical Program Management Radiant is seeking a Senior Manager, Technical Program Management to lead the strategic execution of complex engineering programs critical to delivering the world's first portable nuclear microreactor. This high-visibility role will oversee cross-functional program planning, alignment, and execution across Radiant's engineering, operations, and leadership teams. You will drive the delivery of integrated, multi-disciplinary technical initiatives - aligning timelines, resources, and milestones in service of our mission to deploy a new commercial reactor design for fueled operation by 2026. This role requires an exceptional aptitude for proactively spotting roadblocks and pre-emptively aligning resources to remove those blocks, thereby bringing clarity, structure, and momentum to complex, high-stakes efforts. Responsibilities and Duties: Drive company-wide technical programs and own the technical outcomes. You will be responsible for everything from planning through execution, ensuring delivery of key milestones across design, prototyping, testing, and deployment. Partner with executive leadership to set priorities, develop integrated roadmaps, and drive investment decisions. Foster new links between teams by leading cross-functional collaboration with engineering, operations, safety, regulatory, and commercial teams to ensure synchronization of goals and resources. Establish and manage program-level risk frameworks, identifying critical dependencies, bottlenecks, and failure modes early - and working with teams to mitigate them decisively. Communicate program status, challenges, and strategy updates clearly to executive stakeholders and external partners, all while holding each and every stakeholder accountable within defined frameworks. Required Qualifications: 8+ years of experience in technical program management, with increasing levels of leadership responsibility. Proven track record managing large-scale, interdisciplinary engineering programs - ideally involving both hardware and software - on time, and on budget. Strong familiarity with engineering development lifecycles in high-regulation, high-risk domains (e.g., aerospace, energy, defense, or automotive). Demonstrated success in aligning executive and technical stakeholders around complex initiatives with tight timelines. Experience in creating and managing budgets, schedules, and resource plans across multiple teams or departments. Exceptional communication, influence, and leadership skills; able to drive accountability and foster alignment in a fast-paced startup environment. Desired Qualifications: Engineering background or technical literacy in nuclear, aerospace, or hardware-intensive systems (ideally as an RE/Responsible Engineer). Prior experience in productizing first-of-a-kind technologies or regulated industrial systems. Deep commitment to mission-driven work and a passion for accelerating clean energy solutions. Key Traits: Grit: Unflappable perseverance in the face of strong, sustained project headwinds. An unstoppable momentum advancing ever closer to the end-goal. Win Others Over: Persuade, influence, and convert your counterparts into new ways of thinking by steadily building rapport over time. Paranoia: Having a persistent, nagging feeling that all may not be as it seems. Constantly expect the unexpected, and prepare for all possible outcomes. Independently Drive Results: Harness your willpower to push projects through to fruition with minimal hand-holding, and a passion for owning the final outcome. Additional Qualifications: Must be willing to work extended hours and weekends as necessary to accomplish our mission. Must work 100% onsite at El Segundo HQ.

Posted 5 days ago

Applied Behavioral Analysis (Aba) Program Supervisor-logo
Applied Behavioral Analysis (Aba) Program Supervisor
CatalightOakland, CA
Who We Are: For nearly 10 decades, Easterseals Northern California has provided services to people with disabilities and their families, helping them live, learn, work and play to their full potential. Today, Easterseals Northern California is a powerhouse in the Autism Spectrum Disorder (ASD) space and is setting a new standard of care. Easterseals Northern California is also a founding member of one of the nation's largest behavioral health networks delivering more than one million hours of clinical services annually to people in need across Northern California. Our Adult Day Health programs, Early Intervention services, and ABA services are accredited by CARF International. This three-year accreditation is the highest level of accreditation that CARF awards. About the Role: The Program Supervisor position offers a rewarding opportunity to utilize your clinical skills and collaborate with a dedicated team. You will conduct assessments, design and implement ABA programs, and provide direct services to children with ASD and other diagnoses. Supervising RBTs, working closely with families, and participating in multidisciplinary teams are key components of this role. This hybrid position allows for a balance of remote work and in-person client interaction within Fairfield, CA; Petaluma, CA; Walnut Creek, CA; Dublin, CA; Oakland, CA; San Jose, CA; and Burlingame, CA. Responsibilities: Conduct comprehensive behavioral assessments such as VB-MAPP, SSIS, FAST, Skills Streaming and EFL to identify client strengths, needs, and target behaviors. Develop and implement individualized treatment plans (BIPs) based on assessment results and best practices in ABA. Provide direct ABA services to clients, implementing interventions and teaching new skills. Supervise and/or mentor Registered Behavior Technicians (RBTs) and other direct care staff, ensuring treatment fidelity and providing ongoing support and training. Collaborate effectively with families, caregivers, and other professionals involved in the client's care. Monitor client progress through data collection and analysis, making data-based decisions to adjust treatment plans as needed. Maintain accurate and up-to-date client records, including progress notes, session notes, and assessment reports. Participate in multidisciplinary team meetings, providing clinical expertise and contributing to collaborative decision-making. Stay current with the latest research and developments in ABA, attend conferences and engage in professional development activities. Qualifications: Bachelor's degree in applicable field and 2 years of applied behavior analysis Significant knowledge of ABA as a discipline, familiar with the field of ABA, and knowledgeable of other community resources and agencies that serve children. Experience implementing and/or designing ABA programs for individuals with ASD and other diagnoses. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.) and related computer software. Excellent written and oral communication skills, as well as strong interpersonal skills. Ability to bend, kneel, crouch, lift up to 40 lbs, and be comfortable spending time on your feet. Knowledge and understanding of HIPAA practices and adherence to policies. American Sign Language or bilingual preferred. Conditions of Employment: Must be able to manage the physical and emotional demands of the role, including frequent exposure to disability disorders, occasional emergency situations and trauma, and constant client contact requiring concentration and sound decision-making. Occasional driving (to and from office and client homes) is required. Must be able to travel to multiple work sites and client homes; reliable transportation is needed. Must have a valid California Driver's License with insurance and maintain a clean driving record. Must pass health screenings, obtain required vaccinations, and clear TB testing based on company policies. Must obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department will analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position. Must obtain and maintain clearance through the Office of Inspector General. Must obtain and maintain CPR, Safety Care, and National Provider Identifier (NPI) certifications. Job Type: Full-time Compensation: $70,000 - $78,000 Annually Schedule: Monday- Friday; 9:00am- 7:00pm Client Demographic: Children Work Location: Hybrid - ability to travel to client homes in one of the following areas: Fairfield, CA; Petaluma, CA; Walnut Creek, CA; Dublin, CA; Oakland, CA; San Jose, CA; Burlingame, CA. Work Setting: Hybrid Benefits: Medical, Dental and Vision with options that include Health Savings Accounts, PPOs and HMOs Flexible Spending Accounts for both dependent care and medical expenses Vacation - up to 15 days per year for employees with less than 2 years of tenure Sick/Wellness Leave - up to 12 days (96 hours) per year Holidays- 11 per year, plus two personal days for anytime use Tuition Reimbursement Academic Affiliation with National University and Florida Institute of Technology Retirement Plan- 50% match up to employee's first 6% of salary contributions Lyra Health- Mental health and wellness resources, coaching and therapy Employee Assistance Program - fully paid by the Family of Companies 100% subsidized Life and Disability Insurance for all eligible employees Pre-Tax Transit and Parking Benefits Payroll Direct Deposit Employee Referral Program Time Type: Full time Compensation: $70,000 - $78,000 Annually The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization. Easterseals Northern California is an equal opportunity employer.

Posted 30+ days ago

Supervisor - IT Program Management & Delivery-logo
Supervisor - IT Program Management & Delivery
Cleco Power LLCPineville, LA
We're committed to being the clean energy leader in Louisiana. By investing in renewables like solar and utilizing carbon capture and sequestration technology to make our air cleaner, we're in this for the long haul, because our state and future generations depend on it. Come be a part of our journey at Cleco where we're Energizing Your Tomorrow. Role Purpose: The Supervisor - IT Program Management & Delivery is a senior level professional that has extensive knowledge of the electric utility business and experience using Enterprise technology in delivering processes and technical improvements, as well as extensive knowledge of program/project management skills. The supervisor assists with the implementation of strategic IT roadmaps, business operational and process improvements, and IT financial and budget planning, with impact at an enterprise level. Delivery of projects that will satisfy both IT and corporate metrics and results. Oversees the Digital Business Applications Teams by providing strategic guidance on IT functional and technical activities, company-wide policies and procedures, planning on IT resource requirements, and ensuring that all IT projects are in line with the corporate strategy. Responsible for the performance and development of project managers and the IT business partners. Ensures project intake and demand cycle processes in place are being adhered to, documented, and tracked by the project delivery teams. Works to establish well defined timelines and expectations for project submittals and resource allocation planning efforts in support of business strategy. Key Responsibilities: Champions a corporate culture that emphasizes transparency, integrity, safety, environmental responsibility, employee development, diversity and inclusion, customer service, and operational excellence Oversee the execution and delivery of programs and projects across the enterprise within the agreed scope, time, cost, quality, governance, and compliance while ensuring proper maintenance of project management standards throughout the organization. Assist in the delivery of solution/services, develop processes, engage with stakeholders as needed for stability efforts and other improvements. Actively support the transformation of the technology framework and environment with resources, rollout of technology/processes with continuous review and improvements. Oversee the delivery of business and technology projects ensuring that the projects are on-time and on-budget utilizing internal and external resources Develop project management guidelines and standards to streamline the project delivery process focused on efficiency and quality Overseeing project performance ensuring the projects meet company standards, adhere to define budgets, and meet delivery deadlines Orchestrate IT strategy and demand process for IT in alignment with corporate budgeting cycle to meet company's objectives. Develop communication protocols and project reporting standards to routinely inform management, steering committees, and others on project status Analyze project financial status, risks, and resource allocations Responsible for providing technical direction and control of project personnel and for providing a framework for project planning, communications, procedural and contractual activity Provides clear guidance in support of employee development goals for IT business partners in their prospective business units, ensuring the team is both knowledgeable and capable of effectively communicating with business leadership. Provide leadership, influence and coordinate change, drive definition and execution of all IT initiatives required to achieve efficiency, effectiveness, and innovative objectives in alignment with overall strategy. Steer business expectations and perceptions for Cleco's digital roadmap, and support ongoing two-way communication to ensure alignment with corporate strategies, priorities and governance focused on achieving operational agility Achieve results by planning and managing IT activities, procedures, and resourcing. Contribute to agile and complex projects necessitating the application of new and unique approaches, involves alignment to large strategic projects Serve as an Escalation Point for project teams to remove roadblocks or coordinate cross-project interdependencies Assist in vendor management and analysis for the overall IT portfolio. Provide leadership, influence change, and assist in driving the overall definition and execution of all IT initiatives required to achieve efficiency, effectiveness, and innovation objectives. Interact and influence the senior level management on a regular basis to proactively support business objectives both within IT and across the organization Develop recommendations for use of existing/new apps and tools in support of PMO objectives Qualifications: Bachelor's degree in Computer Science, Information Systems or equivalent education and work experience 5+ years of related experience Support SAP improvement and deployment projects Knowledge of standard business practices and professionalism Ability to interact with all levels of employees to address difficult issues Ability to manage high workloads and conflicting priorities Ability to operate effectively and proactively with an employee centric mindset Detailed-oriented and high work standards in support of seamless execution Strong analytical and critical thinking skills to interpret KPIs/metrics and derive insights into actionable opportunities Drive issues to resolution while maintaining an atmosphere of collaboration Maintain a strong knowledge of industry and technology trends Certifications: PMP certification preferred May perform other duties as assigned. Salary dependent on experience, skills, education, and training.

Posted 5 days ago

Program Controls Senior Manager-logo
Program Controls Senior Manager
Brown and CaldwellWalnut Creek, CA
Brown and Caldwell (BC) is a pioneer and recognized industry leader in wastewater, drinking water, water resources, stormwater, infrastructure, environmental planning and permitting, and program management. BC serves both municipal and private sector clients throughout the US. Brown and Caldwell (BC) is seeking a Program Controls Senior Manager to help support large, high-profile capital programs nationwide. This is a great opportunity to help our trusted clients deliver transformational solutions to meet the needs of their communities. This is a full-time opportunity focused on supporting strategic pursuits and program delivery in major cities throughout the U.S. Detailed Description: As a Program Controls Senior Manager, you will be responsible for establishing processes and systems, as well as overseeing daily program control activities on large and complex projects. Your role will involve leading program-focused areas related to the management of schedules, budgets, costs, contract changes, resources, and risk activities throughout the capital planning, development, design, engineering, and construction phases. In this position, you will report to the National Program Management Leader within the Project Services organization. You will work closely with Business Unit, Market, and Area Leaders and guide a team of industry-leading professionals to ensure successful program outcomes. Specific responsibilities will include: Provides leadership and oversight for program controls and project services on water, wastewater, and/or infrastructure programs. Manages, develops, and maintains resource-loaded Primavera P6 program master schedules to ensure effective project execution. Reviews and analyzes project-level schedules created by external parties engaged in the programs to ensure alignment and feasibility. Monitors, analyzes, and reports on project progress, cost and schedule variances, and forecasts to facilitate informed decision-making. Evaluates the status of programs and projects, recommending corrective actions as necessary to address any discrepancies or challenges. Plans and budgets the required resources and systems to support effective program control operations. Advises on the development and presentation of program reports and dashboards to enhance transparency and communication. Develops and implements program controls plans to ensure successful execution and compliance with established standards. Resolves issues and fosters consistency between cost control, planning/scheduling, and estimating functions and deliverables. Monitors market conditions, pricing trends, and escalation indexes, providing recommendations for budget adjustments related to future program work. Recruits and develops a competent team of staff essential for delivering major programs effectively. Performs additional responsibilities and functions as required for a senior project controls manager to ensure optimal program performance. Must be able to travel locally and nationally up to 50% Desired Skills & Experience: A Bachelor of Science degree in engineering, business, or construction management is preferred At least 10-15+ years of program experience, including a minimum of 3 years in a program leadership role. Experience with Water and Wastewater programs is preferred but not required. Familiarity with various project delivery methods, including Progressive Design Build (PDB), Construction Manager at Risk (CMAR), and Design-Bid-Build (DBB) Experience with Primavera P6 scheduling projects, programs, and portfolios Strong communication skills, with the ability to engage effectively, listen, and interact diplomatically with staff and clients at all organizational levels Experience in cost engineering functions, including cost estimating, cost control, change management, risk management, cost analysis and variance analysis Experience working in Project Management Information Systems (PMIS) Ability to develop, implement, and maintain standard program procedures for cost and schedule controls Experience building and maintaining Primavera P6 resource-loaded schedules to support forecasting and multi-year planning Capability to convey ideas and concepts visually and in writing A self-starter with a results-oriented mindset, able to work effectively under tight deadlines Ability to prioritize client needs while managing multiple, internal team demands. Exceptional written and verbal communication skills Salary Range: The anticipated starting pay range for this position is based on the employee's primary work location and may be more or less depending upon skills, experience, and education. These ranges may be modified in the future. Location A: $145,000 - $199,000 Location B: $160,000 - $219,000 Location C: $174,000 - $238,000 You can view which BC location applies to you here. If you have any questions, please speak with your Recruiter. Benefits and Other Compensation: We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance. Click here to see our full list of benefits. About Brown and Caldwell: Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction firm with 50 offices and 2,100 professionals across North America and the Pacific. For 75 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choice-to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities. For more information, visit www.brownandcaldwell.com This position is subject to a pre-employment background check and a pre-employment drug test. Notice to Third Party Agencies: Brown and Caldwell does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Brown and Caldwell is proud to be an EEO/AAP Employer. Minorities/Women/Disabled and Protected Veterans are encouraged to apply. Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act of 1964.

Posted 2 weeks ago

Sr. Technical Program Manager, Chief Engineering Team-logo
Sr. Technical Program Manager, Chief Engineering Team
Lucid MotorsPhoenix, AZ
Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience. Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you. As the Sr. Technical Program Manager, you will work for the Chief Engineer of a specified vehicle program and design for the future of electric vehicles. You will sit with and meet daily with the Chief Engineering team to align on direction of the vehicle for design, attributes and cost targets, and lead cross functional teams to achieve that goal. You will be responsible for the status of the engineering across the vehicle and making sure no problem goes unsolved. This role is open to program managers and engineers who have a proven background in excellent design, while also being able to mentor and teach other technical program managers around the organization. This role will be filled by someone who is passionate about working together to make groundbreaking products with amazing innovation. Role: Cross functionally pulls teams together to design and develop concepts from a blank canvas to achieve architecture proposals for future vehicles Keep track of vehicle status (release status, design milestones, cost, critical issues) and give direction to system technical program managers for action items/mitigations when needed Report out on engineering status in weekly executive reviews and program milestones. Escalate when support needed from an executive audience Define and implement best in class processes and procedures Work closely with stakeholders and attribute owners across the company which includes, but is not limited to: Vehicle Safety, Vehicle Dynamics, NVH, Durability, Craftmanship, Styling and Manufacturing Manage multiple complex projects in a demanding environment Travel domestically and internationally up to 20% if needed Qualifications: 5+ years of industry automotive experience Experience with project management tools such as Jira, Confluence and Smartsheets Experience and understanding of physics and material science for component/vehicle design Experience in prototype assembly, vehicle assembly or vehicle service Experience and/or good knowledge of manufacturing processes (Extrusions, Castings, Stampings, etc.) Advantageous: Knowledge of high voltage architectures Knowledge of vehicle crash safety principles Knowledge of vehicle dynamics principles Knowledge of NVH principles Detail oriented with strong record-keeping and organizational skills Desire to create state-of-the-art engineering products as an integral part of a capable team Education: BS/BEng or MS/MEng, or equivalent experience, in Mechanical Engineering, Electrical Engineering, or equivalent By Submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice. To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.

Posted 3 days ago

Senior Technical Program Manager, Revenue Systems-logo
Senior Technical Program Manager, Revenue Systems
IntercomChicago, IL
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We are seeking a Technical Program Manager (TPM) who can deliver results by removing roadblocks and enabling teams to move forward. This role will serve as connective tissue between Growth Engineering and Intercom's broader go-to-market motion. We aren't looking for traditional technical program managers that come with rigid methodologies, but rather someone who can create nimble, adaptable processes that evolve with our teams' needs. You'll drive high-impact initiatives by focusing on what works-maintaining clear communication, quick execution, and the ability to adapt rapidly to unlock wins for Intercom. What will I be doing? Partner with engineering, revenue operations and product leaders to define high-impact initiatives and break down silos across the organization Drive execution of company-wide programs with a success-first mindset, adapting quickly to deliver clear wins Create lightweight, flexible structures that enable teams to deliver against business objectives Ensure projects have clear, impactful purposes, goals and milestones Gather and document functional specifications for high-impact programs, collaborating closely with technical teams to implement solutions, facilitate UAT and end to end testing Apply first-principles thinking to challenge existing processes and propose better ways of working Build scalable, repeatable systems that eliminate inefficiencies and help engineering teams continually improve operationally to support our GTM motion What skills do I need? Strong technical acumen with understanding of system architecture, infrastructure, and core technologies Excellent leadership and communication skills with ability to influence without authority Ability to partner effectively with Engineering Managers and technical teams while maintaining broader business context Proven track record of leading cross-functional programs and delivering high-stakes outcomes Excellence in breaking down complex problems into actionable solutions while maintaining alignment with company goals Experience streamlining processes and removing roadblocks to enable quick execution Capability to evaluate technical feasibility, identify risks early, and navigate complex Bonus skills & attributes Experience working with GTM systems and applications, particularly Salesforce Understanding of Quote-To-Cash processes and supporting technologies Hands-on experience with business-critical applications such as Stripe, Snowflake Benefits We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family! The base salary range for candidates within the San Francisco Bay Area is $166,500 - $193,500. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.

Posted 5 days ago

Program Manager, Wastewater & Lab Sciences-logo
Program Manager, Wastewater & Lab Sciences
VerilySouth San Francisco, CA
Who We Are Verily is a subsidiary of Alphabet that is using a data-driven approach to change the way people manage their health and the way healthcare is delivered. Launched from Google X in 2015, our purpose is to bring the promise of precision health to everyone, every day. We are focused on generating and activating data from a variety of sources, including clinical, social, behavioral and the real world, to arrive at the best solutions for a person based on a comprehensive view of the evidence. Our unique expertise and capabilities in technology, data science and healthcare enable the entire healthcare ecosystem to drive better health outcomes. Description Verily is actively seeking a Program Manager for key accounts within its Sightline Wastewater business. You will manage accounts for active customers and coordinate end-to-end to ensure contract deliverables are achieved on schedule. Responsibilities Coordinate cross-functionally to ensure contract deliverables are on-track and delivered as intended. Know when to escalate issues to senior team members. Tracks project process against established plans, identifying and addressing deviations. Act as point of contact for contracted wastewater sample collection sites. Manage their experience end-to-end (onboarding, sample collection, data return, troubleshooting issues). Act as internal point of contact and coordinate vendor activities in support of day to day operations of assigned contracts. Track and report on key metrics for contract deliverables, including wastewater samples received. Qualifications Minimum Qualifications 2-3 years relevant industry experience. Proven ability to manage external vendors and SOWs; tracking expenses and key performance indicators. Experience managing cross-functional projects, regularly communicating updates to internal and external stakeholders. Experience writing protocols, reflecting on operations and identifying areas for improvement. Preferred Qualifications Familiarity with laboratory operations, diagnostics, and/or epidemiology. Knowledge in manufacturing, scaling operations and/or wet lab operations. Experience implementing quality control measures to ensure deliverables meet or exceed expectations. Excellent interpersonal skills, with the ability to communicate and collaborate efficiently with individuals at various levels, both internal and external. Data driven, highly organized, and detailed oriented. Qualified applicants must not require employer sponsored work authorization now or in the future for employment in the United States. The US base salary range for this full-time position is $104,000 - $148,000 + bonus + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Posted 30+ days ago

Impaired Driving Program Manager (Limited Duration) (Rotational Opportunity)-logo
Impaired Driving Program Manager (Limited Duration) (Rotational Opportunity)
State of OregonSalem, OR
Initial Posting Date: 06/05/2025 Application Deadline: 06/19/2025 Agency: Department of Transportation Salary Range: $5,842 - $8,967 Position Type: Employee Position Title: Impaired Driving Program Manager (Limited Duration) (Rotational Opportunity) Job Description: Program Analyst 3 - Impaired Driving Program Manager (Limited Duration) (Rotational Opportunity) Oregon Department of Transportation Driver & Motor Vehicle (DMV) Services Division Transportation Safety Office (TSO) Salem The role: Join our team as the impaired driving program manager where you will serve as the division expert pertaining to impaired driving issues and resources, and to promote safe and sober driving habits. You will serve as our statewide resource in assisting the public and private parties on impaired driving rules, programs, laws and available resources. The position also administers federal grant funds awarded to partner agencies to reduce the incidence of impaired driving crashes. Apply today and help achieve our mission of reducing motor vehicle crashes thus reducing fatalities and serious injuries. This is a limited duration appointment that is expected to end on or before December, 2025. Limited duration appointments are benefits eligible and have a designated maximum length of service. The limited duration appointment has the potential to become permanent. We may also fill this position as a rotational assignment open to current State of Oregon employees. Rotation candidates are required to meet the position's minimum qualifications. Rotational assignments do not have the potential to become permanent without a separate competitive recruitment process. You must have your manager's approval before applying for this assignment. We encourage people from all backgrounds to apply for our positions. We hope you'll join us on our path to increasing diversity, equity, inclusion and belonging through our values, commitments, strategies and actions. Before applying, visit our applicant information website to learn more about our process. If you are a current State of Oregon employee, you must apply through your employee Workday profile. A day in the life: Serve as staff to the governor's advisory committee on DUII (driving under the Influence of intoxicants). Provide team leadership and implementation of program areas including certified DREs (drug recognition experts), impairment education efforts and management of impaired driving prevention grants. Administer grants relating to state and national impaired driving programs. Develop legislative concepts to correct or clarify existing laws. Provide team leadership with attorney general's office, federal agencies, state agencies, local law enforcement, DMV, legislators, businesses and citizens in the development of standards, best practices and legislative concepts. Establish program guidelines based on Oregon law, rule, policy or procedure and propose and develop efficiencies to affect program outcomes. Train judges, attorneys, other ODOT Divisions, law enforcement, health organizations and treatment providers on impaired driving issues, law, rule, countermeasures, prevention, education, and resources to reduce the incidence of impaired driving on Oregon roadways. Meet regularly with staff of Transportation Safety Office, Public Transportation Division, DMV, Oregon State Police, Department of Justice, DPSST (police academy), and other stakeholder parties in development of short and long-range plans for the state's impaired driving program. Respond to citizen, law enforcement, business and other entity requests. Work in a standard office environment with frequent in-state travel with possible out of state travel. Hybrid work options available! To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitment@odot.oregon.gov. What's in it for you: Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer. Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position when applying. The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%. Public Service Loan Forgiveness opportunity! Want to know about new job postings? Subscribe to receive weekly email notifications! Minimum qualifications: A bachelor's degree in business or public administration, behavioral or social sciences, or a degree related to the agency program that demonstrates the capacity for the knowledge and skills; and four years experience coordinating or administering a program; OR Any combination of experience or education equivalent to seven years of experience that typically supports the knowledge and skill requirements listed for the classification. Special qualifications: Driving is an essential function of this position. You must have a valid US driver license and an acceptable driving record. We will conduct pre-employment driving records checks on our final candidate(s). Your license does not have to be issued in Oregon to be considered. What we'd like to see: If you have these attributes, let us know in your application materials! It's how we will choose whom to move forward! You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience, education and alignment with ODOT values to help us decide who will move forward. Proven ability to work independently, schedule own work and meet production goals. Experience analyzing detailed documents and data and applying appropriate laws and regulations to determine compliance. Experience explaining complex laws and requirements to applicants, program participants and the public. Experience with problem solving, risk assessment and attention to detail. Effective communication and relationship building skills. Proven ability to adapt to a constantly changing environment. How to apply: Complete the following required steps: Fill out the application or attach a resume. Please contact the recruiter under the 'Need help?' section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer. Attach a cover letter. Your cover letter should clearly demonstrate how your experience and training relates to the qualities that you have under the "what we'd like to see" section above. Your cover letter must be limited to no more than two (2) pages. Please address your cover letter to Traci Pearl, Transportation Safety Office Manager. Generic cover letters that do not address the qualities that you have under the "what we'd like to see" section may receive lower scores than those that addressed the desired qualities. You must upload your cover letter in the 'Resume/Cover Letter' section of the application. Complete questionnaire. Answer the checkbox-style questions before submitting your application. After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are a current State of Oregon employee, the tasks will come to your Workday inbox. If you are a veteran, you may receive preference. The task to upload your documents will be available after you submit your application. For privacy reasons, please do not attach your military service document(s) to your application or combine it with any other required document attachments. Need help? For questions, call 971-345-1967 or email ODOTRecruitmentJS@odot.oregon.gov. Additional information: Rotation Details: Applies only to rotation candidates (current State of Oregon employees applying for this as a rotational assignment). This opportunity is scheduled to last until 12/2025 but could change based on business needs. Rotational candidates must meet the position's minimum qualifications to be considered. The successful candidate may be eligible for work out of class compensation within this classification's salary range. You must have your manager's approval before applying for this opportunity. You may submit their written approval with your application materials or, if selected for interview, bring it to your interview. You must be a current permanent State of Oregon employee in good standing (temporary and limited duration employees are not eligible) to apply. The successful candidate will remain eligible for cost-of-living increases and regular salary adjustments, as applicable, and will remain in their permanent classification, salary range and representation. Relocation will not be paid. Employee will return to their permanent position upon completion of this assignment. However, the assignment can be terminated at any time without prejudice by the sending manager, receiving manager and/or employee. We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security's I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension]. We may use this recruitment to fill multiple or future vacancies. We will conduct name-based criminal background checks on final candidates, including current ODOT employees. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position. You will be represented by the Service Employees International Union (SEIU). ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1. #LI-ODOT #LI-DNP #LI-Hybrid Impaired, Grant, Safety Program, Program Manager, Alcohol, Drug, DMV

Posted 1 week ago

Program Manager - Developmental Services-logo
Program Manager - Developmental Services
AdvocatesNatick, MA
Overview Starting Rate: $48,880 Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement. We are a strong-knit community that values the ideas and contributions of our staff. The Program Manager is responsible for overseeing the administration of the assigned program, providing leadership, supervision, guidance, and clinical support. The Program Manager actively promotes community inclusion, self-advocacy, and individual rights. Are you ready to make a difference? Minimum Education Required High School Diploma/GED Responsibilities Offer assistance and supervision to staff members and clients to ensure the success and development of the residential program. Manage administrative processes and requirements in consultation with the Administrative Director. Develop and monitor scheduling of staff across the program to ensure economy and program coverage. Interpret and monitor program budgets. Conduct staff meetings. Supervise and evaluate assigned staff. Assist individuals with obtaining all services and entitlements for which they qualify, to include, housing, inspections, insurance benefits. Maintain exemplary communication and relationships with outside agencies. Complete investigations and reviews as requested. Develop and monitor creative and interesting community centered opportunities for all individuals. Audit individual financial records/case records/and medications on a regular basis. Complete business reports, to include petty cash, census, payroll report. Monitor all staff training, including core trainings, development trainings and program specific trainings. Must be able to travel between programs, office, trainings, and department meetings. Perform physical intervention in the event of a crisis. Qualifications Bachelor's Degree or two years of program experience including supervision of staff, hiring, terminations, staff development and evaluation. Familiarity with state human service systems and related treatment philosophy. Ability to communicate effectively verbally and in writing and ability to use good judgment. Must have basic computer knowledge. High energy level, superior interpersonal skills and ability to function in a team atmosphere. Must hold a valid driver's license, have access to an operational and insured vehicle and be willing to use it to transport clients. Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations. Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.

Posted 2 weeks ago

Senior Program Manager, NPD PMO Ortho (Memphis)-logo
Senior Program Manager, NPD PMO Ortho (Memphis)
Smith & NephewMemphis, TN
Sr. Program Manager, NPD PMO Orthopedics (Memphis, TN) Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living! We are looking for a Sr. Program Manager for our Orthopedics Business based in Memphis, TN. This leader will be operating Key Innovation Programs and help us in shaping what is possible in Orthopedics. The goal of the role is to innovate key orthopedic programs, which may support any of the following segments: Knees, Hips, Shoulders, and Trauma & Extremities programs. This leader will be critical in delivering the next generation of orthopedic solutions and improved patient outcomes as a part of the relevant segment. You will partner closely with both internal peers (R&D, Marketing, Quality, Manufacturing, Procurement, and Regulatory Affairs) as well as external partners as required by the programs. The successful candidate will have predominant execution skills demonstrated by a track record of delivering innovative new technologies to the global marketplaces. You will direct, create, and maintain the overall master plan across the program, own the program governance, provide tracking and reporting of development initiatives. The role reports to the Sr. Director, Orthopedics NPD PMO. This position may require program-related travel to other Smith+Nephew locations. What will you be doing? Build a global program team, and lead execution excellence from program inception through product delivery Collaborate with R&D Leadership to overcome technical challenges and operational hurdles Work with Product and Portfolio Management on stage-gating and strategic program aspects Establish and maintain effective communication to global partners with a maximum of transparency Mobilize people and resources, to deliver on business targets and strategic goals Develop program budget and monitor spend cross-functionally Embrace and lead a culture of inclusiveness and multi-cultural engagement through coaching and feedback to peers and the broader community in the Global PMO, in alignment with the Smith + Nephew Leadership Imperatives Location:Memphis, TN - this role is hybrid; you will be onsite 3 days/week with flexibility to work from home the other two. What will you need to be successful? B.S. degree in a relevant Science or Engineering field 8+ years New Product Development Program Leadership experience, on a truly global scale, with the proven ability to successfully implement complex programs Full life cycle Product Development experience in a MedTech domain, preferrable in Orthopedics Proven organizational change management skills, to be the catalyst for global teams and spearhead the transformation to a fail-fast-learn-fast culture Travel: No more than 25%; primarily domestic travel You Unlimited. We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve. Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website ( https://www.smith-nephew.com/ ) Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program Flexibility: Hybrid Work Model (For most professional roles) Training: Hands-On, Team-Customized, Mentorship Extra Perks: Discounts on fitness clubs, travel and more! Smith+Nephew is committed to the full inclusion of all qualified individuals. As part of this commitment, Smith+Nephew will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please alert the recruiter if you are selected to move forward. Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. Stay connected and receive alerts for jobs like this by joining our talent community. We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N. Explore our new website and learn more about our mission, our team, and the opportunities we offer.

Posted 30+ days ago

Operations Program Manager-logo
Operations Program Manager
Thrive MarketBatesville, AR
ABOUT THRIVE MARKET Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,600,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company. Join us as we bring healthy and sustainable living to millions of Americans in the years to come. Position Overview: We are seeking a skilled and strategic Program Manager to govern high-impact initiatives across our warehouse and distribution network. Acting as a gatekeeper for operational programs, this role ensures all initiatives are properly vetted and entitled before moving into execution. The Program Manager partners closely with cross-functional teams to validate alignment with business priorities and serves as a trusted advisor to the Director of Continuous Improvement and the rest of the operations leadership team. This individual will help drive executional excellence and will oversee complex projects such as facility expansions, equipment installations, heat mitigation efforts, and pick-and-pack line enhancements. From concept through completion, the Program Manager applies rigorous analysis, structured planning, stakeholder alignment, and disciplined operational execution to deliver results that advance our strategic goals. RESPONSIBILITIES: Project Entitlement & Readiness: Vet and validate project scope, risks, and feasibility before committing resources. Process Improvements: Collaborate with Continuous Improvement teams to identify and implement innovative solutions. Cross-Functional Collaboration: Align internal and external stakeholders to ensure shared understanding of project goals , timelines and constraints. Collaborating with legal, tech, product, finance, supply chain, and data teams. Analytical Rigor: Leverage data and operational metrics to support decision-making, prioritization, and entitlement assessments. Governance & Reporting: Maintain structured intake and tracking processes, and deliver clear, concise updates on project status, blockers, and key decisions. Risk Management and Problem Solving: Identify potential risks early in the planning process and develop mitigation strategies to minimize project disruptions. Proactively resolve project-related issues to ensure minimal impact on fulfilment operations. Project Management & Execution Support: Develop project plans, manage timelines and deliverables, and drive execution when needed to keep critical initiatives on track and aligned with business goals. QUALIFICATIONS: Education and Experience: Bachelor's degree in Engineering, Business Administration, Supply Chain Management, or equivalent experience. Minimum of 5-7 years of experience in program or project management, preferably in a warehouse, logistics, or manufacturing or startup environment. Proven experience managing large-scale programs and projects such as brownfield buildouts, operational excellence initiatives, automation installations, or multi stage facility enhancements. Skills and Competencies: Strong program and project management skills with the ability to manage multiple complex projects simultaneously. Experienced in project approval and ROI process. Excellent communication and interpersonal skills for engaging with cross-functional teams, contractors, and leadership. Proficiency in project management tools such as Microsoft Project, Asana, Jira, or similar platforms. Knowledge of warehouse operations and best practices, including Lean and Six Sigma methodologies. Familiarity with permitting processes and regulatory compliance. Certifications: Project Management Professional (PMP) certification is a plus. Lean Six Sigma certification (Green or Black Belt) is a plus. Understanding of Agile & Scrum methodologies is a plus. CORE COMPETENCIES: Strong analytical skills. Cross functional leadership. Strategic thinking and problem solving abilities. Strong attention to detail and organizational skills. Adaptability and ability to thrive in a fast-paced and scrappy environment. WORK ENVIRONMENT: This position is primarily based in a warehouse setting with occasional travel to multiple facilities as required. Flexibility to work on-site to monitor project progress and address operational needs. BELONG TO A BETTER COMPANY: Comprehensive health benefits (medical, dental, vision, life and disability) Competitive salary (DOE) + equity 401k Employer Match 9 Days of Observed Holidays Flexible Paid Time Off Subsidized ClassPass Membership with access to fitness classes and wellness and beauty experiences Ability to work in our beautiful co-working space at WeWork in Playa Vista and other locations Free Thrive Market membership with exclusive employee discount Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform We're a community of more than 1 Million+ members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process. At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are excited about this role along with our mission and values, we encourage you to apply. Thrive Market is an EEO/Veterans/Disabled/LGBTQ employer At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We're proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you're thinking about joining our team, we expect that you would agree! If you need assistance or accommodation due to a disability, please email us at eoe@thrivemarket.com and we'll be happy to assist you. Ensure your Thrive Market job offer is legitimate and don't fall victim to fraud. Thrive Market never seeks payment from job applicants. Thrive Market recruiters will only reach out to applicants from an @thrivemarket.com email address. For added security, where possible, apply through our company website at www.thrivemarket.com. Thrive Market 2025 All rights reserved. JOB INFORMATION: Compensation Description - The base salary range for this position is $95,000 - $135,000/Per Year. Compensation may vary outside of this range depending on several factors, including a candidate's qualifications, skills, competencies, experience, and geographic location. Total Compensation includes Base Salary, Stock Options, Health & Wellness Benefits, Flexible PTO, and more! #LI-DR1

Posted 2 weeks ago

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Senior Program Manager, CX Programs
ZendeskAustin, TX
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Job Description

Job Description

Overview:

We are seeking a strategic and detail-oriented Program Manager to join our Digital Programs and Customer Success team. This role operates as the strategic arm of our digital customer success initiatives, responsible for planning, coordinating, and executing digital-first programs that drive customer engagement, adoption, retention, and overall satisfaction across multiple channels and key lifecycle stages.

Key Responsibilities:

  • Develop and own detailed program plans for digital customer success initiatives across onboarding, adoption, retention, and renewal phases.

  • Coordinate cross-functionally with Marketing, Product, Customer Success, Digital Experience, and other teams to align content, campaigns, and customer touchpoints.

  • Manage program operations including scheduling, resource allocation, and communications to ensure timely delivery.

  • Collaborate with stakeholders to prioritize program initiatives based on customer impact and business needs.

  • Oversee the creation and deployment of varied digital content formats such as webinars, email campaigns, video series, in-product messaging, and social channels.

  • Monitor program progress, resolve operational challenges, and ensure consistency across global regions.

  • Support the senior leadership in strategic planning, providing insights and recommendations informed by data and customer feedback.

  • Drive innovation by exploring new channels, tools, and methodologies to enhance customer engagement and success.

Requirements:

  • 5+ years experience in program management, ideally within customer success, marketing, or digital engagement environments.

  • Demonstrated ability to manage complex, multi-channel programs with cross-functional teams.

  • Strong organizational, project management, and communication skills.

  • Experience with digital engagement tools and content deployment channels (webinars, email campaigns, video content, in-product messaging).

  • Strategic mindset with the ability to translate vision into actionable plans and measurable outcomes.

  • Familiarity with CX/CS tools like Gainsight, Salesforce, Zendesk, Gong

  • 2-3 Days in office

The US annualized base salary range for this position is $113,000.00-$169,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.