Company And Culture
Complex is the definitive platform for global youth culture and music lifestyle, seamlessly integrating cutting-edge content, commerce and live experiences with unparalleled scale. Through innovative content, Complex tells stories of music, streetwear and style, sports, art and beyond. Its content engages in a dynamic conversation with the audience, reflecting and shaping the zeitgeist of convergence culture. A powerful media juggernaut paired with a curated marketplace, Complex is redefining the way fans interact with their favorite brands and artists and reshaping the future of digital culture and commerce.
Why We're Hiring
The Senior Director of Performance Marketing will own and scale Complex's end-to-end growth engine across e-commerce and marketplace channels. This role blends strategic leadership with hands-on execution, overseeing paid performance, CRM, lifecycle marketing, and experimentation to accelerate customer acquisition, engagement, retention, and revenue growth within the fashion and culture ecosystem. Candidates must have experience with e-commerce and/or online marketplace platforms in the fashion/apparel/streetwear industry.
This leader will partner cross-functionally with Product, Engineering, Data, Marketing, and Customer Experience to define growth priorities, optimize funnels, and build a durable, data-driven growth organization.
Please note: This job is on-site 5 days a week in our Hollywood, CA office OR our New York City, NY office.
What You'll Do
- Growth Strategy & Execution:
- Define Complex's holistic growth vision and translate it into clear, attainable strategies across acquisition, activation, engagement, reactivation, and retention.
- Own the optimization of e-commerce and marketplace revenue funnels, driving measurable improvements in conversion, frequency, and lifetime value.
- Develop and maintain a prioritized roadmap of growth initiatives, balancing near-term wins with long-term scalable opportunities.
- Continuously identify and evaluate new growth levers across channels, platforms, formats, and emerging technologies.
- Performance Marketing & CRM Leadership:
- Oversee a significant portion of Complex's marketing spend, ensuring efficient budget allocation, ROI discipline, and scalable performance across paid media and lifecycle channels.
- Lead paid acquisition and CRM strategies, including segmentation, personalization, testing, and automation across the customer lifecycle.
- Forecast customer growth, retention, and revenue impact, using performance data to inform investment decisions.
- Experimentation & Optimization:
- Build and champion a culture of structured experimentation, rapid iteration, and learning across growth initiatives.
- Design frameworks to assess, prioritize, and evaluate growth experiments based on impact, effort, and risk.
- Introduce creative concepts and innovative solutions, quickly testing and validating them in partnership with leadership.
- Data, Analytics & Insights:
- Define and implement systems to track conversion rates, funnel performance, and growth KPIs across channels.
- Partner with Data and Engineering to design analytics and monitoring tools, including dashboards, alerts, and reporting frameworks.
- Measure marketing effectiveness and use insights to refine strategy, forecast outcomes, and uncover scalable growth opportunities.
- Conduct competitive analysis and market research to inform positioning and growth tactics.
- Cross-Functional Collaboration & Customer Insight:
- Work closely with Product, Engineering, Data, and Marketing teams to align growth initiatives with platform capabilities and customer experience.
- Collaborate on integrated marketing and customer success strategies to ensure consistency across touchpoints.
- Deliver deep customer insight by blending quantitative data with qualitative research, including interviews, usability studies, and customer feedback.
- Serve as a strategic voice of the customer, advocating for user needs, habits, and perceptions across the organization.
- Partnerships & Innovation:
- Build and maintain strong relationships with new and existing partners, vendors, and platforms that can accelerate growth.
- Proactively explore and recommend new tools, technologies, and partners to enhance marketing effectiveness and experimentation velocity.
Who You Are
- 8+ years of experience in growth marketing, performance marketing, or lifecycle/CRM roles, with significant leadership experience in e-commerce and/or marketplace businesses.
- Experience in fashion, streetwear, luxury, or culture-driven consumer brands.
- Marketplace growth experience, including balancing buyer and seller dynamics.
- Proven track record of driving measurable growth across acquisition, activation, retention, and revenue at scale.
- Deep expertise in paid performance marketing (e.g., paid social, search, programmatic, affiliates) and CRM/lifecycle channels (email, SMS, push, personalization).
- Strong experience managing and optimizing large, multi-channel marketing budgets with a clear ROI and testing discipline.
- Demonstrated ability to build, prioritize, and execute a robust experimentation roadmap using data-driven frameworks.
- Advanced analytical skills with hands-on experience using analytics tools and dashboards to measure funnel performance, conversion, retention, and LTV.
- Experience partnering cross-functionally with Product, Engineering, and Data teams to influence roadmap decisions and improve customer experience.
- Ability to translate complex data into clear insights, strategic recommendations, and executive-level narratives.
- Strong leadership skills with experience building, mentoring, and scaling high-performing growth or performance marketing teams.
- Excellent communication and collaboration skills, with the ability to align diverse stakeholders around shared growth goals.
- Exposure to emerging marketing technologies, platforms, and partners within e-commerce and digital media.
What We Offer
- Best in class health, dental, and vision insurance
- Healthcare FSA
- Dependent Care FSA
- Commuter Benefits FSA
- Short-term/long-term disability and life insurance
- Paid Parental leave
- 401k with 4% match
- Pet Insurance
- Legal and Identity Theft Plans
- Vacation time and sick days
$165,000 - $175,000 a year
The Pay Range, which consists of salary and commission, for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Complex Total Rewards offerings for employees.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
Complex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Candidates must be legally authorized to work in the U.S. without the need for visa sponsorship.