UI UX Jobs Hiring Now - Auto Apply & Get Hired Faster

Crowe is seeking aHuman-Centered Design Adoption Strategistto join our technology implementation teams. This role is focused on ensuring that technology implementations lead toreal, sustained adoption and meaningful changefor the people who use them.

This position reimagines adoption andchangethrough ahuman-centered design lens, blending deep empathy, behavioral insight, experience design, and practical execution to help organizations successfully integratenew technologiesinto the way peopleactually work.

The Human-Centered Design Adoption Strategistoperatesas aclient-facing strategic partnerto implementation teams, client leaders, and stakeholders, shaping adoption strategies that are grounded in human needs, organizational context, and the realities of Microsoft and NetSuite implementation environments.

The Role

The Human-Centered Design Adoption Strategist focuses on thepeopleside of technology implementation, ensuring that solutions are designed, introduced, and embedded in ways that drive understanding, confidence, and long-term value.

Rather than relying on prescriptive change models or one-size-fits-all communications plans, this role emphasizessense-making, experience design, and behavioral enablementacross theimplementationlifecycle. The strategist helps teamsanticipatefriction, uncover unarticulated needs, and design adoption approaches that meet users where they are.

This role partners closely with technologists, solution architects, functional leads, and client leaders to ensure adoption is considered from day one and embedded throughout Microsoft and NetSuite implementation efforts.

WhatYou’llDo

• Serve as thehuman-centered adoption strategiston client-facing Microsoft and NetSuite implementation engagements

• Design adoption approaches that support understanding, engagement, and sustained use of implemented platforms

• Partner with implementation teams to integrate adoption thinking throughout the delivery lifecycle

• Conduct discovery to understand user needs, roles, workflows, motivations, and barriers to adoption

• Translate insights into practical adoption strategies aligned to Microsoft and NetSuite solutions

• Design andfacilitateclient workshops, working sessions, and co-creation activities with business and technical stakeholders

• Shape onboarding, enablement, and learning experiences that help users confidently adopt new systems and ways of working

• Identifypoints of friction, resistance, and risk, and design thoughtful interventions to address them

• Support change moments such as go-live,hypercare, and post-implementation stabilization

• Advise client leaders and project teams on decisions thatimpactuser experience, adoption, and long-term value realization

• Evaluate adoption signals and user feedback to refine approaches and improve outcomes over time that impact user experience, adoption, and change outcomes

• Continuously evaluate adoption signals and adjust approaches based on feedback andobservedbehavior

How This Role Approaches Adoption

This role approaches adoption through ahuman-centered,experience-led perspective, focusing on how people understand, experience, and integratenew technologiesinto their daily work.

The Human-Centered Design Adoption Strategist emphasizes:

• Designing adoption throughexperiences, behaviors, and moments that matter

• Deep engagement with users to inform adoption approaches grounded in real needs and context

• Integration of adoption thinking directly into solution design and delivery

• Iterative learning and adjustment based on feedback, observation, and outcomes

• Practical strategies that balance empathy with the realities of enterprise environments

Rather than relying on prescriptive models, this role adapts its approach to the organization, the technology, and the people involved, ensuring adoption strategies are relevant, actionable, and sustainable.

Who This Role Is For

You’resomeone who:

• Thinks deeply about how people experience change andnew technology

• Is energized by ambiguity and shaping new ways of working

• Brings empathy, curiosity, and pragmatism to complex organizational challenges

• Can influence without authority and build trust quickly

• Enjoys working across disciplines, including technology, design, and business teams

• Believes adoption is something youdesign for, not something you hope for

Core Capabilities

Successful Human-Centered Design Adoption Strategistsdemonstratestrength across these areas:

Human Insight & Empathy

• Ability to uncover user needs, motivations, and barriers through qualitative research and observation

• Comfort engaging directly with users at all levels of an organization

Experience & Service Design

• Applying human-centered design principles to shape adoption journeys and enablement experiences

• Designing touchpoints that support learning, confidence, and behavior change

Facilitation & Sense-Making

• Leading workshops and conversations that help teams align, learn, and move forward

• Helping stakeholders make sense of complexity and uncertainty

Strategy & Execution

• Translating insight into clear, actionable adoption strategies

• Balancing vision with practical constraints of timelines, budgets, and technology platforms

Collaboration & Leadership

• Partnering effectively with technologists, designers, and client leaders

• Leading through influence rather than formal authority

Experience That Sets You Up for Success

• Experience working on client-facing technology implementations, digital transformations, or enterprise system deployments

• Experience applying human-centered design, service design, or experience strategy methods

• Backgrounds may include UX, service design, product, consulting, learning design, digital strategy, or adjacent fields

• Comfortfacilitatingworkshops and working sessions with diverse stakeholder groups

• Experience designing enablement, onboarding, or learning experiences is a plus

• Experience in complex B2B, enterprise, or regulated environments is helpful, particularly with Microsoft (Dynamics 365, Power Platform, Microsoft 365) and/or NetSuite implementations

Additional Details

• This role does not have direct supervisory responsibility

• Full-time position with flexibility

• Travel requirements vary by engagement

• Other duties may be assigned as business needs evolve