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eBay Inc. logo

Director Of UX Research - Ebay Live/Ai

eBay Inc.San Jose, CA

$224,800 - $300,100 / year

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. About the role & team: As the UXR Director leading the eBay Live and AI domains, you will be a key leader and pivotal stakeholder in shaping the future of one of eBay's most critical strategic pillars, overseeing a team which spans across product areas including eBay Live and our horizontal AI UXR team You will lead and inspire an organization of talented UXR ICs, acting as a force-multiplier for their development and the continuous evolution of the UXR function. We will depend on you to build meaningful, collaborative relationships with our design, product and engineering partners and senior leadership, with a focus on influencing and creating customer-informed strategies and inspiring continuous user-based product and feature innovation. In this role, you will work within the Design org, alongside partners from Product Management, Engineering, Marketing, Analytics and other core teams to ensure your research team is optimized to develop key insights to drive great experiences. You will support your team of talented User Researchers in designing, planning, conducting, and socializing user research across a spectrum of methodologies. You are a strong influencer and promoter within and outside the Design organization, as well as an external face for eBay's User Experience Research team. What you will accomplish: Lead a team of User Researchers across the eBay Live and AI domains, providing research leadership as well as career development guidance and coaching tailored for a mix of junior to senior research talent as well as manager talent. Drive a mixed-methods research practice, gathering both generative and evaluative insights on designs and concepts. Methods include but are not limited to: in-depth user interviews, in-lab and field studies, online surveys, diary studies, usability testing, moderated and unmoderated remote testing, customer journey mapping, jobs to be done, benchmarking, heuristic evaluations, as well as stakeholder interviews. Cultivate and manage partnerships with cross-functional partners and company leadership (Design, Product Management, Marketing, Analytics, and various Business Units), being a user insights thought leader and core leadership partner.. Establish and maintain an efficient strategy for scoping research, execution, and sharing insights to ensure velocity and visibility across internal partners. Help drive the impact of insights generated by the team and play a leadership role in elevating the User Research practice at eBay. Define and lead initiatives that contribute to the maturity of our research practice. Manage budget and maintain a healthy bench of external vendors for specific needs. What you will bring: Proven people leader with experience in all aspects of managing teams. 14+ years of experience in an applied user research setting. 10+ years of experience in managing user research/product research teams. 5+ years of experience in managing research managers. Experience with the eCommerce industry is a plus but not a mandatory requirement. Experience with AI is a plus but not a mandatory requirement. Advanced Degree in Human Factors, Human-Computer Interaction, Cognitive or Experimental Psychology, Cognitive Science or a related field is desired. Consistent track record of building and curating user research programs, employing a range of methodologies. Practical experience in deploying qualitative and quantitative research methods throughout the product development lifecycle, from ideation to launch. Ability to solve complex problems and support the team in delivery of insights. Strong communication skills, experienced influencer, and advocate for user research. The base pay range for this position is expected in the range below: $224,800 - $300,100 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.

Posted 3 weeks ago

U logo

Frontend UX Designer

Universal Music Group, Inc.New York, NY

$75,010 - $120,010 / year

We are UMG, the Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world. How You'll LEAD: We're looking for a UI/UX Designer to design and optimize direct-to-consumer (D2C) online stores for some of the world's leading artists and labels. You'll help shape the way fans experience, interact and purchase from their favorite artists through beautifully crafted, high-performing e-commerce experiences. You'll be responsible for elevating the artists' worlds, thinking like a superfan but with razor sharp digital design skills - translating music culture, brand identity, and merchandising into seamless, emotionally engaging online stores that drive sales and fan loyalty. You'll work closely with the wider design/motion teams to build out the ultimate fan experience and collaborate with store front developers and back end systems teams to push our sites and stores into better experience for our artist and consumers. How You'll CREATE: Design and iterate on e-commerce experiences - from landing pages and prouct detail pages to checkout and campaign microsites - that bring artist brands to life. Be able to present your ideas clearly and advocate for good interface and experience. Create user flows, wireframes, prototypes, and high-fidelity designs that balance storytelling, usability, and conversion. Collaborate with developers, merchandisers, and marketing teams to ensure pixel-perfect implementation and an exceptional end-to-end customer journey. Use insights from analytics, A/B testing, and fan feedback to refine and optimize store performance. Translate brand and album aesthetics into cohesive digital experiences aligned with campaign visuals and creative direction. Advocate for best-in-class UX practices, accessibility, and responsive design across all digital touchpoints. Work closely with developers to ensure the feasibility and implementation of design solutions. Bring Your VIBE: 3+ years of experience in UI/UX design, ideally in e-commerce, entertainment, or consumer brands. Strong portfolio demonstrating responsive design, visual design systems, and UX problem-solving. Excellent proficiency in Figma/prototyping tools and Adobe Creative Suite Good working knowledge of Shopify and/or other D2C e-commerce platforms Understanding of digital merchandising, conversion optimization, and checkout flow best practices. Comfortable working in a fast-paced, campaign-driven environment with shifting priorities. Nice to have: Experience designing for music artists, record labels, or fan-focused digital products. Familiarity with HTML5, JS, CSS. Passion for music, culture, and innovation. Perks Playlist: Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren't just values-they're how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer): Comprehensive medical, dental, and vision coverage Including 100% coverage for out-patient in-network mental health services Fertility coverage for eligible medical plan participants Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year) Student Loan Repayment Assistance and Tuition Reimbursement 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution A variety of ways to prioritize much-needed time away from work including: Flexible Paid Time Off (PTO) for exempt employees 3-weeks PTO for non-exempt employees 2-weeks paid Winter Break 10 Company Holidays (including Juneteenth and Wellbeing Day) Summer Fridays (between Memorial Day and Labor Day) Generous paid parental leave for every type of parent Check out our full overview of benefits on the Perks Playlist page of the career site. Disclaimer: This job description only provides an overview of job responsibilities that are subject to change. Universal Music Group is an Equal Opportunity Employer We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah. For more information, please click on the following links. E-Verify Participation Poster: English / Spanish E-Verify Right to Work Poster: English | Spanish Job Category: eCommerce Salary Range: $75,010-$120,010 The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.

Posted 30+ days ago

Allegion plc logo

User Experience (Ux) Design Engineer Intern

Allegion plcGolden, CO

$25 - $26 / hour

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. Golden, CO - Some travel (up to 1-3 times) may be required to your local office. The Allegion User Experience team is excited to offer a UX Design Engineer Internship, providing hands-on experience collaborating with our GSS software product teams. At Allegion, our software teams are focused on building great software that allows our IoT enabled security hardware to do amazing things. In this role you will have the opportunity to learn by doing. Using AI tooling you'll be part of a supportive, quality-driven software team that values psychological safety, collaboration, accountability, inclusion, and continuous learning. We're looking for interns who are eager to grow, have some experience or coursework in Agile environments, and are passionate about user-centered design. Above all, we seek motivated communicators who understand that building great software is a team effort. Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. What You Will Do: Help conceptualize and develop solutions to user problems. Collaborate with teams to verify design concept feasibility and fit with the system. Assist in designing and developing full-stack applications and enhancements to support various software products. Collaborate with cross-functional teams to implement new features, troubleshoot issues, and optimize system performance. Leverage AI coding agents like Claude to implement rapid prototypes and solutions while maintaining quality. Use Figma and GitHub to help define, document, and evolve, reasonable UI components that support designed-to-code workflow Gain hands-on experience with modern technologies, AI tooling, and systems thinking while contributing to real-world projects. Focus on usability and customer experience of current and future users of our access control systems. Explore new tools, technologies, and trends, sharing insights with teammates. Demonstrate initiative and a willingness to take thoughtful risks. What You Need to Succeed Currently pursuing a Bachelor's or Master's degree in Interaction Design, Human-Computer Interaction, Computer Science, Computer Engineering or a related field. Strong written and verbal communication skills to help build empathy for users and clearly share research findings. Working knowledge of software engineering design, principles and systems thinking. Resiliency and ability to adapt quickly. Passion for user experience and usability of solutions. Ability to work independently and as a team player. Comfort with design, software engineering and systems thinking. Effective listening, time management and creative problem-solving techniques A desire to learn, grow and develop by working on projects that will impact Allegion's business and customers Availability to work during East Coast business hours is preferred. Compensation: This range is provided by Allegion. Your actual pay will be based on your skills and experience. The expected Base Hourly Range: $25-$26/hour. The actual compensation will be determined based on experience and other factors permitted by law. Apply Today! Join our team of experts today and help us make tomorrow's world a safer place! Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role. We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team. Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer Privacy Policy

Posted 2 weeks ago

Z logo

Intermediate UX Designer (Remote)

ZactSaratoga, CA
About Us Zact is a Fintech innovator dedicated to a singular idea : Organizations need simpler expense and payment management systems that align the spending employee with finance and accounting while providing inherent guardrails and continuous reconciliation with financial systems. Zact enables all parts of the company to Pay by the Rules. About the Role We're looking for an Intermediate UX Designer to help shape intuitive, user-centered experiences across our products. You'll work closely with product managers, engineers, and other designers to translate user needs and business goals into thoughtful, usable designs. This role is ideal for someone who is confident in their craft, comfortable owning features end-to-end, and energized by the pace and ambiguity of a startup environment. Location This position is remote within the United States or Canada and requires collaboration with team members across multiple time zones. What You'll Do Design user experiences for new and existing product features using Material design and an existing components library Create wireframes, user flows, prototypes, and high-fidelity designs using Figma Collaborate closely with product and engineering to ensure designs are feasible, well-scoped, and implemented as intended Work effectively with teammates across multiple time zones, balancing synchronous and asynchronous collaboration Contribute to and help evolve design systems, patterns, and documentation Iterate quickly based on feedback, data, and changing priorities Balance user needs, business goals, and technical constraints in a fast-moving environment What We're Looking For 3-5 years of experience in UX, Product Design, or a related role Strong proficiency in Figma, including components, auto-layout, variants, and prototyping Solid understanding of UX fundamentals: information architecture, interaction design, accessibility, and usability principles Experience working cross-functionally with product managers and engineers Ability to collaborate across time zones using clear documentation and async communication Comfort working in a startup or fast-paced environment Clear communication skills Minimum Education Requirement Bachelor's degree in Design, HCI, Psychology, Computer Science, or equivalent experience Nice to Have Experience contributing to a design system Familiarity with usability testing and research Exposure to analytics or data-informed design Experience with B2B or SaaS products

Posted 1 week ago

Wolters Kluwer logo

Senior Cx/Ux Designer (Ai-First Innovation For Tax & Accounting) - Hybrid (Ct/Et) R0053555

Wolters KluwerAustin, TX

$85,600 - $149,400 / year

Senior CX/UX Designer (AI-First Innovation for Tax & Accounting) - Hybrid (CT/ET) R0053555 | Tax & Accounting | DXG - Wolters Kluwer Design AI-powered experiences that transform tax and accounting workflows. About the Role As a Senior CX/UX Designer, your mission is to create user-facing experiences that embed AI, machine learning, and automation into tax and accounting workflows. You will design solutions that simplify complex, compliance-heavy tasks while ensuring trust, transparency, and usability. This includes creating multi-modal prototypes and simulations for validation and moving quickly from hypothesis to customer journeys using tools like Miro, Figma, and Builder.io. You will collaborate closely with cross-functional teams to deliver intuitive, compliant, and scalable AI-driven experiences. While you'll contribute to improving internal design processes, the focus is on execution and delivery rather than defining enterprise-wide strategy. Why This Role Matters Tax and accounting professionals need tools that reduce complexity and improve efficiency. AI can deliver this-but only if designed responsibly. This role ensures that AI-driven experiences are intuitive, compliant, and user-centric. What Success Looks Like AI-powered features for tax/accounting users improve workflow efficiency and usability. Solutions meet regulatory compliance, data privacy, and accessibility standards. Prototypes and design systems accelerate delivery without compromising quality. Hybrid: Eight days a month we come together in the closest CT/ET office within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, CX/UX Design, and work under the leadership of the Director, CX/UX Design. This role is a part of DXG | UX/CX COE - Wolters Kluwer DXG U.S., Inc. | Please view the site office location directory for potential office preferences nationwide. | https://bit.ly/Find_A_WK_Office | #LI-Hybrid Division/BU About Us: Wolters Kluwer Digital eXperience Group (DXG) & Wolters Kluwer Tax & Accounting Must be legally authorized to work in the United States without employer sponsorship, now or in the future. Required Job Qualifications (5yrs minimum in role plus 2yrs AI driven experience): Proven experience designing AI-powered user experiences for enterprise applications. Familiarity with agentic workflows, automation principles, and ML concepts. Expertise in enterprise UX for regulated domains (tax/accounting experience preferred). Strong understanding of data privacy, compliance, and ethical AI. Advanced prototyping and design system integration skills. Experience facilitating design thinking workshops and JTBD mapping. Hands-on experience with AI design tools (e.g., Builder.io, Miro AI, Figma Make) and . Excellent collaboration and communication skills. Key Performance Indicators Adoption of AI-driven features by tax/accounting professionals. Measurable improvements in user efficiency and trust. Compliance with financial regulations and WCAG 2.2 AA standards. High-quality prototypes delivered on time and aligned with product goals. Responsibilities User-Facing AI Integration: Design experiences that embed AI/ML/automation into tax and accounting workflows, including predictive UX and conversational interfaces. Domain-Centric Design: Create solutions tailored for compliance-heavy environments in North America. Execution Excellence: Deliver high-fidelity prototypes and design system components using advanced tools. Compliance & Trust: Ensure adherence to financial data privacy, security, and WCAG accessibility standards. Cross-Functional Collaboration: Work with engineers, data scientists, product managers, and compliance teams to bring designs to life. Continuous Improvement: Contribute to refining design practices and workflows through hands-on implementation Additional Information Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available: https://www.wolterskluwerbenefitsguide.com/welcome/ Company Overview Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands. Ranked by Forbes Magazine as among America's Best Large Employers for 2022 - #84 Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023 WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023 Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $85,600.00 - $149,400.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Posted 30+ days ago

Wolters Kluwer logo

Senior Ux/Cx Research Consultant - Hybrid USA R0050257

Wolters KluwerDallas, TX

$85,600 - $149,400 / year

Senior UX/CX Research Consultant - Hybrid USA R0050257 | DXG | EXO | Wolters Kluwer DXG U.S., Inc. The Company Wolters Kluwer is a global leader in professional information services. Business Owners and professionals in the areas of Legal, Tax, Health, Finance, and Compliance sectors rely on Wolters Kluwer's market-leading information-enabled tools and expert software solutions to manage their businesses efficiently, deliver results to their clients, and succeed in an increasingly dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools, coupled with content and services, that enable customers to make informed decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, and build better judicial and regulatory systems. We help our clients get it right. The Business Unit The Digital eXperience Group (DXG) co-creates products and solutions and consults with Wolters Kluwer business units around the globe. Our business unit partners serve professionals in demanding knowledge-based industries where you have to be right. DXG's wide and growing array of solutions and services supports business units in building and expanding their online product portfolios. DXG provides global leverage of industry and customer insight, driving technology capabilities for local product innovation. The Position The Senior CX/UX Research Consultant is responsible for enhancing our customer-facing products and solutions within Wolters Kluwer's CT Corporation business unit by driving a deep understanding of customer jobs to be done, unmet needs, and pain points. The Senior UX/CX Research Consultant will report to the Lead UX/CX researcher. Together with a multidisciplinary team of product and technology managers, user-experience designers, and engineers, the Senior UX/CX Research Consultant will continuously help to improve the end-to-end experience by performing a variety of UX Research studies to support product development needs within CT Corporation. Closely aligned with the Lead Research Consultant, this role will foster a close partnership with senior business and development stakeholders, delivering world-class experiences through data-driven decision-making and creating useful, usable, and delightful new and existing solutions and patterns. Responsibilities include, but not limited to: Work Arrangement Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. This role is a part of [DXG | EXO | Wolters Kluwer DXG U.S., Inc.] Please view the site office location directory for potential office preferences nationwide. https://bit.ly/Find_A_WK_Office Required Job Qualifications Must be legally authorized to work in the USA permanently At least 6 years of relevant research experience in an industry or start-up. Familiarity with principles of Lean Product and Lean UX Ability to act as a liaison among the UX, product, and technology teams to ensure standards of excellence are met and to build trusted relationships Comfortable leading visioning workshops with multidisciplinary teams of business, technology, content, and user experience roles Have experience working in distributed, collaborative teams and working directly with development groups for the implementation of designs Experience working in a Lean/Agile development environment Some experience working with organizational change management. Preferred Job Qualifications Bachelor's degree (BA) from a four-year college or university (or equivalent). Master's degree preferred. Experience working in a finance or corporate compliance environment is preferred, but not required. Exceptional communication and presentation skills Excellent time and project management skills Essential Duties and Responsibilities Collaborating with leaders in Product Management, UX Design, and Engineering, to understand business objectives and employ appropriate research methods to drive design and business decisions. Foster close partnerships with senior business stakeholders and development heads to deliver world-class experiences through data-driven decision-making. Lead the planning and execution of user research initiatives, employing a variety of generative and evaluative research methods. Partner with embedded UX design leads/teams to evaluate prototypes and solutions with customers. Ensure Product teams gain a deep understanding of user needs, behaviors, and motivations. Ensure that product teams utilize research findings, data, and insights to inform design decisions and validate design solutions. Drive the culture of feedback and metrics to drive continuous improvement in the user experience. Support exploration and experimentation with AI based on identified patterns and use cases from the user research. Stakeholder management: Collaborating with cross-functional teams, including product managers, developers, and stakeholders, to ensure alignment and a shared understanding of user experience goals. Regular, transparent communication of status and metrics to management and stakeholders Advocate for, and actively implement, standard processes to ensure quality and consistency of work, and a joined-up approach for all teams in the business group/division. Involve all members of cross-functional teams in research and analysis Industry awareness: Staying up to date with the latest trends, technologies, and best practices in user experience research. Keep up to date with the latest UX practices, innovations, and tools. Engagement in changing AI technology and patterns Additional Information Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available: https://www.mywolterskluwerbenefits.com/index.html Company Overview Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands. Ranked by Forbes Magazine as among America's Best Large Employers for 2022 - #84 Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023 WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023 Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time. #LI-Hybrid Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $85,600.00 - $149,400.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Posted 30+ days ago

Wolters Kluwer logo

Senior Cx/Ux Designer (Ai-First Innovation | Financial & Corporate Compliance) - Hybrid (Ct/Et) R0054517

Wolters KluwerEwing, NJ

$102,600 - $179,250 / year

Senior CX/UX Designer (AI-First Innovation | Financial & Corporate Compliance) - Hybrid (CT/ET) R0054517 | DXG | UX/CX COE Wolters Kluwer DXG U.S., Inc. About the Role: As a Senior CX/UX Designer (AI-First Innovation | Financial & Corporate Compliance), you will take on a more influential role in driving the design process. You will work on complex user flows, high-fidelity prototypes, and lead user research initiatives. This role requires a deep understanding of user-centered design principles and the ability to collaborate across teams to deliver exceptional user experiences. Hybrid: Eight days a month we come together in the closest office (ET/CT Time zone) within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, CX/UX Design DXG | UX/CX COE, and work under the leadership of the VP, User Experience & Design • DXG | UX/CX COE. This role is a part of DXG | UX/CX COE - Wolters Kluwer DXG U.S., Inc. | Please view the site office location directory for potential office preferences nationwide. | https://bit.ly/Find_A_WK_Office | #LI-Hybrid Division/BU About Us: Wolters Kluwer Digital eXperience Group (DXG) Must be legally authorized to work in the United States without employer sponsorship, now or in the future. What Success Looks Like AI-powered features for tax/accounting users improve workflow efficiency and usability. Solutions meet regulatory compliance, data privacy, and accessibility standards. Prototypes and design systems accelerate delivery without compromising quality. Required Job Qualifications (5yrs minimum in role plus 2yrs AI driven experience) Wireframing: Advanced skills in creating detailed and user-centered wireframes and user flows. User Research: Proficiency in planning, conducting, and analyzing comprehensive user research studies. Prototyping: Strong ability to create high-fidelity interactive prototypes. Usability Testing: Expertise in leading usability tests and deriving impactful design insights. Design Systems: Advanced knowledge of developing and maintaining consistent design systems. Collaboration: Excellent communication and teamwork skills to align cross-functional efforts. Presentation: Advanced skills in presenting design rationale and user research findings. Accessibility: Competence in designing accessible user experiences according to standards. Key Performance Indicators Adoption of AI-driven features by tax/accounting professionals. Measurable improvements in user efficiency and trust. Compliance with financial regulations and WCAG 2.1 AA standards. High-quality prototypes delivered on time and aligned with product goals. Responsibilities: Lead the design of user flows, wireframes, and high-fidelity prototypes for complex projects. Plan and conduct comprehensive user research studies and usability tests. Synthesize research findings into actionable design recommendations. Develop and uphold design systems and ensure consistency across products. Mentor junior team members and provide constructive feedback on their work. Collaborate closely with product managers, developers, and other stakeholders to align design goals with business objectives. Drive the iterative design process based on user feedback and usability testing. Stay up-to-date with the latest UX design trends and technologies. Present and defend design decisions based on user research and best practices. Ensure all design work adheres to accessibility standards and guidelines. Additional Information Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available: https://www.wolterskluwerbenefitsguide.com/welcome/ Company Overview Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands. Ranked by Forbes Magazine as among America's Best Large Employers for 2022 - #84 Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023 WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023 Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $102,600.00 - $179,250.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Posted 5 days ago

Later logo

Senior UX Designer

LaterNew York, NY

$145,000 - $165,000 / year

Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following our acquisition of Mavely, the Everyday Influencer Platform, Later enables brands to scale creator partnerships from nano to premium influencers while managing social media content and campaigns across all major social and affiliate networks. Through proprietary performance data, marketing leaders can drive attributable sales and optimize social commerce with our software platform or award-winning services. Later is founded on two success stories that began in 2014: Mavrck, the industry-leading influencer marketing solution (now Later Influence), and Later, the best social media management platform (now Later Social) and first-to-market link in bio tool, Later Link in Bio. In 2024, Mavrck and Later officially joined together as one unified business, with a shared vision: to enable the world to make a living with their creativity. We're trusted by the top social platforms, with partnerships and integrations with Meta, TikTok, LinkedIn, YouTube, and Pinterest. We enable marketers to create high-performing content and engage in authentic collaborations with creators to reach new audiences, drive engagement, and generate predictable ROI. About this position: We are looking for a Senior UX Designer to join our team and lead the end-to-end design of key products within our marketing and social analytics ecosystem. This role is ideal for someone who thrives with autonomy, brings a strategic and tactical mindset, and has a deep understanding of data-rich, modular design systems. The designer will be responsible for shaping scalable, intuitive, and highly functional user experiences that power our tools used by brands, creators, and internal stakeholders. About UX at Later: We operate in a fast-paced environment focused on influencer marketing, social media analytics, and campaign performance measurement. Our products span dashboards, reporting tools, and creator engagement platforms-all centered around data visualization, marketing insights, and social commerce trends. Strategy Own UX strategy for a core product area, translating business goals, technical constraints, and user needs into clear experience principles and design direction Partner with Product Management to influence roadmap priorities through user insight, usability considerations, and long-term experience thinking Balance short-term delivery with scalable, future-ready design decisions that support product growth and evolution Technical / Execution Design end-to-end user experiences for data-intensive B2B products, including dashboards, reporting tools, campaign workflows, and analytics interfaces Translate complex data, metrics, and workflows into clear, intuitive, and actionable user experiences Drive iterative, data-informed design decisions aligned with agile development cycles Lead high-quality execution in Figma, building and maintaining component-based, implementation-ready designs using auto-layout, tokens, and shared variables Contribute to and evolve the design system to support modularity, consistency, and development efficiency Partner closely with front-end engineers to ensure seamless design-to-development handoff and high-fidelity implementation Team / Collaboration Collaborate deeply with Product Managers, front-end developers, data scientists, and research partners to deliver cohesive, high-impact solutions Act as a UX thought partner across initiatives, ensuring consistency and quality across shared surfaces and experiences Lead and support other designers on shared projects, providing feedback, guidance, and alignment where needed Research / Best Practices Partner with research and data science teams to incorporate qualitative and quantitative user insights into design decisions Stay current on social media trends, marketing workflows, and creator/influencer ecosystems to inform product design Continuously raise the bar on UX quality, accessibility, and usability through best practices and experimentation What success looks like Users can easily understand, navigate, and act on complex data within Later's dashboards and reporting tools Design solutions scale effectively across products through strong systems, components, and patterns Product teams ship faster and with higher confidence due to clear, implementation-ready design assets UX decisions are informed by research, data, and business context-not just opinion Cross-functional partners view you as a trusted expert who elevates product thinking and execution What you bring 6+ years of experience in UX or Product Design, with a strong focus on B2B, data-rich, or platform products Proven experience designing complex products and solving ambiguous, multi-dimensional usability challenges Demonstrated ability to break down large, unclear problems into structured phases and drive them through to delivery Strong track record of owning end-to-end UX for a product area, from discovery through execution and iteration Deep expertise in Figma and component-based design, including auto-layout, shared libraries, and design systems Experience designing and scaling dashboards, analytics, and reporting interfaces Comfort working in fast-paced, agile product environments with shifting priorities Strong visual, verbal, and written communication skills, with the ability to clearly present and defend design decisions Familiarity with marketing workflows, social analytics, and creator or influencer ecosystems is a strong asset How you work: You're proactive and results-driven, always taking initiative, aligning your actions with company goals, and delivering consistent outcomes. Strategic and forward-thinking, you balance immediate needs with long-term opportunities to drive impactful, innovative results. Your curiosity fuels success, keeping you sharp on industry trends, competition, and our cross-functional business dynamics. Adaptable and resourceful, you handle shifting priorities with ease, manage your time effectively, and know when to ask for support. You share insights to help the team stay ahead and make informed decisions. You bring positivity and resilience to every challenge, tackling obstacles with grit and optimism that inspires those around you. You lead with emotional intelligence, building trust, supporting others, encouraging growth, and fostering strong relationships through empathy and collaboration. Our approach to compensation: We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors. Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only. To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted. Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package. Salary Range: $ 145,000 - $ 165,000 OTE #LI-Remote Where we work: We have offices in Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located. Diversity, inclusion, and accessibility: At Later, we are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit. We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.

Posted 30+ days ago

OneStream Software logo

AI Engineer - Front-End & UX (Hybrid)

OneStream SoftwareNaperville, IL

$100,000 - $140,000 / year

AI Engineer Location: Hybrid, USA Employment Type: Full-Time Compensation: $100,000 - $140,000 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience. Benefits Offered: Vision, Medical, Life, Dental, 401K This role requires the candidate to work from one of the following OneStream office locations: Birmingham, MI, Fort Lauderdale, FL, New York, NY, or Chicago, IL. Summary The AI Engineer on the AI Product & Engineering team is responsible for crafting, building, and overseeing AI-powered solutions tailored for the OneStream platform. This position involves continuously converting business problems into polished, commercially viable applications leveraging AI and computer science techniques. This position requires a robust grasp of modern software design principles, including frontend design and web frameworks, alongside proficiency in UX/UI design methodology and best practices. Collaboration with diverse engineering and services teams is essential to deliver comprehensive product support, ensure product cycle maintenance, and drive continuous product improvements. The AI Product and Engineering team is focused on bridging the gap between AI research and AI products, bringing tangible and quantifiable value to our end users. Our AI solutions incorporate AI and machine learning spectrum, including (but not limited to) time series forecasting, anomaly detection, and natural language processing. Our mission is to lower the barrier for organizations and people to get value out of AI capabilities. Primary Duties and Responsibilities Build and enhance user interfaces using both native OneStream capabilities and modern web frameworks. Write and upkeep code that is efficient, reusable, dependable, and abides by modern software design principles. Own the end-to-end UI/UX process: from wireframing and prototyping to implementation. Guarantee peak performance, rendering, and responsiveness of AI Services solutions. Identify and address bottlenecks and bugs, and devise solutions to mitigate or eliminate these issues. Help to preserve code quality, organization, and automation. Write and define software bugs, enhancements, and story tickets in a software issue-tracking system. Collaborate with Product Specialists and Quality Assurance Testers to effectively. Write documentation in the form of how-to guides to get other stakeholders familiar with the products you develop. Required Education and Experience Bachelors Degree or similar work experience. CS/DS/EE/CE Degree or similar experience. 1-2 years of experience with object-oriented programming. 1-2 years of strong programming experience with one of the following: C++, C#, Java. Experience with relational databases. Preferred Education and Experience Experience with modern web development frameworks (React preferred). Experience with design tools such as Figma (or similar) for creating wireframes, prototypes, and high-fidelity UI mockups. Familiarity with Microsoft Azure and related technologies. Familiarity with AI systems, algorithms, and subdomains (time-series, classifications, clustering, anomaly, etc.). Experience with Consolidation Software, such as: OneStream, HFM, SAP BOFC, SAP, IBM Cognos, etc. Recent focus on Microsoft technologies. Knowledge, Skills, and Abilities Self-Starter to decompose a problem and plan a solution. Knowledgeable about modern user interface design principles aimed at optimizing user experience. Capable of effectively communicating technical issues, leading discussions, and influencing product-related decisions. Ability to quickly learn new technologies and adapt to changes in technology and the business environment. Highly adaptive to changing circumstances, with the ability to tackle problems quickly. Excellent written and verbal interpersonal skills. Excellent organization, scheduling, project management, and multi-tasking skills. Capable and comfortable effectively presenting in front of your peers. Ability to write clean, efficient, and well-documented code. Interest in continuous learning opportunities as the space continues to evolve. Proficient in effectively prioritizing and executing tasks in fast-paced, high-pressure environments. Highly self-motivated and proactive. Demonstrates meticulous attention to detail. Comfortable engaging with C-level executives. Travel (remove if not applicable) Minimal travel will be required. Who We Are OneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com. Why Join The OneStream Team Transparency around corporate structure, salary, and benefits Core value of customer success Variety of project work (not industry-specific) Strong culture and camaraderie Multiple training opportunities Benefits at OneStream OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are: Excellent Medical Plan Dental & Vision Insurance Life Insurance Short & Long Term Disability Vacation Time Paid Holidays Professional Development Retirement Plan All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship. OneStream is an Equal Opportunity Employer. #LI-Hybrid #LI-TO1

Posted 30+ days ago

Ameriprise Financial logo

UX Content Manager

Ameriprise FinancialMinneapolis, MN

$93,400 - $128,400 / year

We are seeking an experienced UX Content Manager to play a critical role in elevating and enhancing the user experience across Ameriprise Financial's owned and operated channels. This individual will develop intuitive and streamlined user journeys that foster greater engagement and brand affinity while meeting key KPIs that drive our business forward. The UX Content Manager will be responsible for the following: Delivering exceptional UX content experiences: Work closely with Product Owners, Marketing Managers and others to articulate marketing objectives, determine relevant content, and coordinate resources to plan, write, edit, design, present, test and improve content. Robust collaboration with UX and Design teams: Provide content-led strategies and UX content to optimize user flows and enable best practices. Translating content strategy into content requirements: Determine UX content experience solutions that meet consumer expectations. Contributing to the development of a content strategy: Partnering across multiple platforms and channels to support the goals of the marketing department and the firm. Required Qualifications: Minimum 5 years of professional experience in web development teams working in close collaboration with information architects, business analysts, user experience designers, developers, project managers and results analysts. Proficient in UX copywriting with a strong user-focus. Ability to write and edit usable buttons, form names, headlines, summaries and other micro-messaging such as user tips, home page highlights and more. Demonstrated understanding of impacts to content in an evolving digital environment. This includes basic technical knowledge of web publishing, responsive design, information architecture, interactive design principles, web usability, HTML, CSS, JavaScript, search, taxonomy, and metadata. Experience in analyzing and applying information from multiple sources including consumer trends, competitive and market challenges, and user experience labs. Familiarity with content management and project collaboration systems. Superior communication skills, including delivering presentations to senior leaders and various sized groups. Strong written communication skills. Strong organizational skills and attention to detail; able to effectively manage multiple priorities concurrently and thrive in an ambiguous and rapidly changing environment. Bachelor's degree or equivalent in Marketing, Journalism, or related field. Preferred Qualifications: Experienced in content strategy, management, creation, writing, and editing. Financial services or similarly regulated industry experience. Familiarity with agile project management. Experienced using Figma and creating mobile app content About Our Company We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team of more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world. Base Pay Salary The estimated base salary for this role is $93,400 - $128,400/ year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances. Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Exempt/Non-Exempt Exempt Job Family Group Marketing/Product Management Line of Business MARKT Marketing

Posted 2 weeks ago

Dexory logo

Senior UX Research (Travel Required)

DexoryOxfordshire, VA
Role: As Dexory's Senior UX Research Lead, you will champion human-centred design by deeply understanding our users' needs, behaviours, and contexts. You'll lead the design research practice, uncovering the 'why' behind user actions and ensuring our products deliver intuitive, valuable experiences in complex warehouse environments. Working hand-in-hand with Product Designers and the Product Insights Lead, you'll bring user voices into every design decision, from early concept exploration to post-launch iteration. Your expertise will shape design strategy, validate solutions, and build a culture where empathy and evidence drive exceptional user experiences. Responsibilities: Strategic research leadership: Define and execute the UX research strategy for the product design team; identify knowledge gaps, prioritise research efforts aligned to product roadmap, and advocate for user-centred design principles across the organisation. Deep qualitative discovery: Lead generative research to uncover latent user needs, mental models, pain points, and opportunity spaces through ethnographic studies, contextual inquiry, shadowing, and in-depth interviews in warehouse and operational settings. Design validation & iteration: Plan and conduct evaluative research (usability testing, prototype testing, concept validation) throughout the design process; provide actionable insights that refine wireframes, prototypes, and final designs. Cross-functional collaboration: Partner closely with Product Designers to inform design decisions from discovery through delivery; work with the Product Insights Lead to align qualitative findings with quantitative signals and create a holistic understanding of user needs. Specialist methodology application: Deploy advanced UX research methods (card sorting, tree testing, journey mapping, diary studies, co-design workshops) tailored to complex B2B and operational users. Accessibility & inclusive design: Champion inclusive research practices; ensure diverse user representation and identify accessibility requirements that shape equitable product experiences. Insight synthesis & communication: Translate research findings into compelling narratives, design principles, and actionable recommendations; create rich deliverables (personas, empathy maps, journey maps, mental models) that inspire and guide design decisions. Research operations & repository: Build and maintain a centralised research library; establish best practices, templates, and processes that enable the team to access and leverage insights efficiently. Stakeholder engagement: Present research findings to leadership and cross-functional teams with clarity and impact; build empathy across the organisation by bringing user stories and evidence to life. Capability building: Mentor Product Designers in research skills; facilitate team workshops; foster a research-informed design culture where everyone contributes to understanding users. Required Qualifications: 6-8 years' experience in UX research, with at least 2 years in a senior or lead capacity, ideally within B2B SaaS, enterprise software, or complex operational/industrial domains. Expert-level proficiency in qualitative research methods (ethnography, contextual inquiry, in-depth interviews, usability testing, co-design) and mixed-methods approaches. Strong experience designing and conducting research in challenging environments (e.g., warehouses, field operations, industrial settings) and with diverse user groups (frontline operators to decision-makers). Proven ability to synthesise complex findings into clear design implications and influence product strategy through compelling storytelling and evidence. Demonstrated experience collaborating with Product Designers, Product Managers, and cross-functional teams in agile environments. Familiarity with design tools (Figma, Miro) and research platforms (Dovetail, UserTesting, Optimal Workshop). Excellent stakeholder management and communication skills; able to adapt communication style from technical teams to executive audiences. Bonus: Experience in logistics, supply chain, or warehouse management systems; familiarity with quantitative methods and basic analytics. What's in it for you: We operate by four principles: Performance. Impact. Commitment. One Team. Joining Dexory isn't just about having expertise… it's about embracing uncertainty with purpose. You'll help define not only our products, but the future of autonomous logistics itself. From day one, you'll be trusted to push boundaries, take ownership, and deliver breakthrough results. You will also receive: Private healthcare via Bupa with 24/7 medical helpline Life insurance Income protection Pension: 4+% employee with option to opt into salary exchange, 5% employer Employee Assistance Programme - mental wellbeing, financial and legal advice/support 25 holidays per year Full meals onsite in Wallingford Fun team events on and offsite, snacks of all kinds in the office AAP/EEO Statement Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Travel is required however all applicants must be based in the UK; we are unable to provide support for relocation or sponsorship!

Posted 30+ days ago

BillionToOne logo

Lead UX Designer

BillionToOneMenlo Park, CA

$179,521 - $211,201 / year

We're seeking an exceptional Lead UX Designer to own the end-to-end experience strategy and execution for our prenatal diagnostic platform, Unity. This role sits at the intersection of cutting-edge genomics and human-centered design - leading the translation of complex molecular diagnostics into seamless, trustworthy experiences that empower clinicians, patients, and operational teams. As a key member of our product team, you'll lead design from strategic insights through final production, applying systems thinking to design across an interconnected healthcare ecosystem that spans lab processes, electronic health records, provider networks, and patient touchpoints. You'll bridge scientific complexity and clinical reality while guiding design team members and elevating the craft of the entire organization. This is a hybrid position (2-3 days per week at our Menlo Park facilities.) Responsibilities: Strategic Design Leadership Own the complete UX vision and strategy for Unity's patient and provider platforms, from research insights through final implementation Partner with product leadership to shape roadmaps, define priorities, and determine phased approaches that balance user needs, technical feasibility, and business goals Apply systems thinking to visualize and simplify complex relationships between patients, providers, lab processes, payer requirements, and data systems Transform scientific complexity into intuitive digital experiences that build trust and understanding Translate product strategy into actionable design initiatives that connect user journeys with clinical workflow realities End to End Design Execution Lead the complete design process from discovery and research through wireframing, prototyping, user testing, and final production-ready deliverables Create and maintain high-quality design artifacts: user flows, journey maps, wireframes, prototypes, and design system components that capture the full patient and clinician experience Own in-product microcopy and content strategy, ensuring every word builds clarity, confidence, and trust Drive the evolution of Unity's design system, promoting consistency, scalability, and craft in partnership with branding and marketing teams Ensure accessibility, regulatory compliance, and ethical considerations are integrated into every design decision Lead user research initiatives to uncover insights that drive product strategy and design decisions Advocate for evidence-based design grounded in rigorous user research and testing methodologies Synthesize insights from clinicians, patients, and operational teams to identify unmet needs and design opportunities Champion the user perspective in cross-functional discussions, balancing clinical requirements, technical constraints, and business objectives Team Leadership and Collaboration Oversee and mentor junior designers and UX contractors, providing clear direction, constructive feedback, and opportunities for growth Build a culture of design excellence, systems thinking, and user advocacy within the design team and across the organization Partner with engineers to ensure the experiential quality of what ships matches design intent and maintains high craft standards Present and defend design decisions to stakeholders across product, clinical, and executive leadership Collaborate with product managers, engineers, clinicians, and genetic counseling teams to align design work with broader organizational goals Identify opportunities and drive initiatives independently while maintaining strategic alignment across teams Qualifications: 7-10 years of professional experience in UX, product design, or service design 3+ years in leadership roles with demonstrated ability to own design strategy and guide team members Proven track record designing in healthcare, biotech, or similarly complex regulated environments An exceptional portfolio demonstrating systems-level thinking, strategic leadership, and user-centered problem solving from research through final execution Experience in both B2B and B2C healthcare product contexts preferred Background working with AI-powered product experiences a plus Track record of partnering with product management on prioritization and phased delivery approaches Expert-level skills in design and prototyping tools: Figma, Sketch, Miro, or similar platforms Deep understanding of user research methodologies, from generative research to usability testing Mastery of information architecture, interaction design principles, and UX best practices Strong grasp of accessibility standards (WCAG) and healthcare regulatory requirements (HIPAA, FDA) Experience creating and maintaining design systems at scale Benefits And Perks: Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients Open, transparent culture that includes weekly Town Hall meetings The ability to indirectly or directly change the lives of hundreds of thousands patients Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80% Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%) Supplemental fertility benefits coverage Retirement savings program including a 4% Company match Increase paid time off with increased tenure Latest and greatest hardware (laptop, lab equipment, facilities) Daily on-site lunches provided from top eateries A variety of perks on campus (state of the art gym, restaurant) Free on-site EV charging (compatible with all EVs, including Tesla) At BillionToOne, we are proud to offer a combination of a (1) base pay range (actual amount offered is based on experience and salary/equity options split that the candidate chooses), (2) generous equity options offering, (3) corporate bonus program, on top of (4) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.). For this position, we offer a total compensation package of $317,881 per year, including a base pay range of $179,521 - $211,201 per year. BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Posted 3 weeks ago

Wolters Kluwer logo

Senior Ux/Cx Research Consultant - Hybrid USA R0050257

Wolters KluwerKennesaw, GA

$85,600 - $149,400 / year

Senior UX/CX Research Consultant - Hybrid USA R0050257 | DXG | EXO | Wolters Kluwer DXG U.S., Inc. The Company Wolters Kluwer is a global leader in professional information services. Business Owners and professionals in the areas of Legal, Tax, Health, Finance, and Compliance sectors rely on Wolters Kluwer's market-leading information-enabled tools and expert software solutions to manage their businesses efficiently, deliver results to their clients, and succeed in an increasingly dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools, coupled with content and services, that enable customers to make informed decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, and build better judicial and regulatory systems. We help our clients get it right. The Business Unit The Digital eXperience Group (DXG) co-creates products and solutions and consults with Wolters Kluwer business units around the globe. Our business unit partners serve professionals in demanding knowledge-based industries where you have to be right. DXG's wide and growing array of solutions and services supports business units in building and expanding their online product portfolios. DXG provides global leverage of industry and customer insight, driving technology capabilities for local product innovation. The Position The Senior CX/UX Research Consultant is responsible for enhancing our customer-facing products and solutions within Wolters Kluwer's CT Corporation business unit by driving a deep understanding of customer jobs to be done, unmet needs, and pain points. The Senior UX/CX Research Consultant will report to the Lead UX/CX researcher. Together with a multidisciplinary team of product and technology managers, user-experience designers, and engineers, the Senior UX/CX Research Consultant will continuously help to improve the end-to-end experience by performing a variety of UX Research studies to support product development needs within CT Corporation. Closely aligned with the Lead Research Consultant, this role will foster a close partnership with senior business and development stakeholders, delivering world-class experiences through data-driven decision-making and creating useful, usable, and delightful new and existing solutions and patterns. Responsibilities include, but not limited to: Work Arrangement Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. This role is a part of [DXG | EXO | Wolters Kluwer DXG U.S., Inc.] Please view the site office location directory for potential office preferences nationwide. https://bit.ly/Find_A_WK_Office Required Job Qualifications Must be legally authorized to work in the USA permanently At least 6 years of relevant research experience in an industry or start-up. Familiarity with principles of Lean Product and Lean UX Ability to act as a liaison among the UX, product, and technology teams to ensure standards of excellence are met and to build trusted relationships Comfortable leading visioning workshops with multidisciplinary teams of business, technology, content, and user experience roles Have experience working in distributed, collaborative teams and working directly with development groups for the implementation of designs Experience working in a Lean/Agile development environment Some experience working with organizational change management. Preferred Job Qualifications Bachelor's degree (BA) from a four-year college or university (or equivalent). Master's degree preferred. Experience working in a finance or corporate compliance environment is preferred, but not required. Exceptional communication and presentation skills Excellent time and project management skills Essential Duties and Responsibilities Collaborating with leaders in Product Management, UX Design, and Engineering, to understand business objectives and employ appropriate research methods to drive design and business decisions. Foster close partnerships with senior business stakeholders and development heads to deliver world-class experiences through data-driven decision-making. Lead the planning and execution of user research initiatives, employing a variety of generative and evaluative research methods. Partner with embedded UX design leads/teams to evaluate prototypes and solutions with customers. Ensure Product teams gain a deep understanding of user needs, behaviors, and motivations. Ensure that product teams utilize research findings, data, and insights to inform design decisions and validate design solutions. Drive the culture of feedback and metrics to drive continuous improvement in the user experience. Support exploration and experimentation with AI based on identified patterns and use cases from the user research. Stakeholder management: Collaborating with cross-functional teams, including product managers, developers, and stakeholders, to ensure alignment and a shared understanding of user experience goals. Regular, transparent communication of status and metrics to management and stakeholders Advocate for, and actively implement, standard processes to ensure quality and consistency of work, and a joined-up approach for all teams in the business group/division. Involve all members of cross-functional teams in research and analysis Industry awareness: Staying up to date with the latest trends, technologies, and best practices in user experience research. Keep up to date with the latest UX practices, innovations, and tools. Engagement in changing AI technology and patterns Additional Information Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available: https://www.mywolterskluwerbenefits.com/index.html Company Overview Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands. Ranked by Forbes Magazine as among America's Best Large Employers for 2022 - #84 Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023 WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023 Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time. #LI-Hybrid Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $85,600.00 - $149,400.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Posted 30+ days ago

General Motors logo

Content Designer (UX Writer - Automotive Interfaces)

General MotorsWarren, MI
Job Description Drive the Future of Automotive Experiences - Join Our Human Interface Design Team! Are you passionate about crafting intuitive, beautiful, and human-centered digital experiences across vehicles, web, and mobile platforms? Our Human Interface Design (HID) team is redefining how people interact with automotive technology-both inside and outside the vehicle. From in-vehicle displays to connected apps and foundational design systems across software and hardware, we create seamless experiences that feel effortless, engaging, and safe. If you're ready to design the future of mobility, we'd love to meet you! Your Skills & Abilities (Required Qualifications) 3+ years of professional experience in content writing / UX writing A portfolio of work that showcases your ability to write and evaluate writing. Self-starter with strong autonomy. You're comfortable identifying problem areas, tackling them independently, and sharing your findings. You create clarity rather than waiting for it to be provided. Deep understanding of human interface design best practices. Experience naming products and features. You can iterate quickly, form a clear design point of view, and navigate cross-functional feedback. You have a strong sense of what needs a name, and what simply needs a clear interface label. Strong editorial and design sensibility. You love language but believe most software benefits from fewer words. High comfort level with technical complexity. You pick up new terminology quickly and have experience working with engineers, product managers, and other partners to understand requirements and functionality. Strong sense of when to push back on requirements and when to work within current system constraints to keep work moving forward. Skilled in information architecture and taxonomy. You know how to simplify a complex menu structure. Comfortable presenting to executive leadership. You know how to showcase work effectively and read the room to encourage meaningful feedback. Kind, collaborative, and easy to work with. You build strong relationships and contribute to a positive team culture. Proficient in Figma. Experience following an in-house design system and writing standards What Will Give You A Competitive Edge (Preferred Qualifications) Prior work on an operating system Proven ability to adapt writing style to different or emerging guidelines Demonstrated skills in developing effective cross-functional partnerships Experience designing content for non-traditional interfaces (e.g., automotive, voice, or wearable devices) GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. This job may be eligible for relocation benefits. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Benefits Overview From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Posted 2 weeks ago

G logo

Senior UX Designer, Managed Agencies (Building And Construction Authority)

Government Technology AgencyNon, OK
[What the role is] GovTech is the lead agency driving Singapore's Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government's capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore's vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg. [What you will be working on] We are seeking a skilled UX/UI Designer to lead the end-to-end user experience for a core manpower capability development product. This role spans employer-facing workflows, internal operational processes, and platform constraints within a regulated environment. As the dedicated designer for this product, you will shape problem framing, user journeys, and design direction from discovery through delivery, while contributing to and evolving design patterns and standards aligned with Government Digital Service Standards. This is an opportunity to make a meaningful impact on how businesses and internal users interact with government digital services. You will work as part of a cross-functional product team, partnering closely with Product and Engineering, with autonomy over design direction and professional mentorship from the Design Lead. Key Responsibilities: Own the end-to-end design process for a core enterprise product, from discovery and problem framing through concept development, validation, and delivery Lead user research and synthesis to inform product direction, including interviews, usability testing, and other appropriate methods Translate complex user, business, and regulatory requirements into clear, usable end-to-end journeys and interaction flows Partner closely with Product Managers and Engineers to shape solutions that balance user needs, feasibility, and platform constraints Contribute to and evolve shared design patterns, components, and standards where needed, aligned with Government Digital Service Standards Ensure design decisions are clearly articulated, documented, and communicated to stakeholders across disciplines Support consistency and quality across the product by applying design standards pragmatically rather than over-engineering solutions Continuously improve the product through iteration, using qualitative and quantitative feedback to guide prioritisation and refinements [What we are looking for] Demonstrated experience owning complex UX problems end-to-end in enterprise, B2B, or regulated environments Strong ability to frame ambiguous problem spaces and translate them into clear, actionable design direction Experience conducting and applying user research to inform product decisions Solid foundation in interaction design, information architecture, and usability principles; visual polish is a plus but not the sole focus Comfortable working with incomplete information, legacy systems, and cross-functional constraints Ability to collaborate effectively with Product, Engineering, and business stakeholders, and influence decisions through evidence and clear reasoning Familiarity with design systems and standards, with the judgement to apply them pragmatically Strong communication and storytelling skills, with the ability to explain design rationale to varied audiences Self-directed, reflective, and open to feedback, with interest in contributing to the public good through digital services GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation. Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best. Learn more about life inside GovTech at go.gov.sg/GovTechCareers

Posted 30+ days ago

WebFX logo

Jr. UX Designer

WebFXAnn Arbor, MI
Hi there! We're WebFX, a full-funnel revenue marketing agency based in the US. We've been 10x named a Best Place To Work, and we'd love to meet you! We are a fast-growing company of more than 700 FXers, that has doubled in size over the past 5 years, with talented team members in 6 US offices, 20+ states, and now based around the globe (and representing 18+ different countries!). While WebFX and our subsidiary companies, such as Nutshell CRM, SEO.com, and TeamAI, are growing rapidly, we are committed to growing strategically and sustainably, and that starts with growing our team of the #BestCoworkers - that's where you come in! We're looking for talented professionals to join our Ann Arbor office location - home to the Nutshell team! Nutshell is an award-winning CRM and email marketing platform, and as of 2022, WebFX and Nutshell have officially joined forces. Our teams work together closely to provide the very best products and services to our clients, and we're on the hunt for people just like you, who take pride in their work and want to be part of a company that does too. You Might Be a Great Fit For This Position if You Have… A Bachelor's Degree Successful Nutshellers in this role have majored in graphic design, web design, UX, and other related fields GPA above 3.4 A Background in Design Please include a portfolio showcasing excellent graphic design work, with a premium on web design and/or UX work - we want to get a sense of your style! We're looking for an excellent design eye and a thorough understanding of how to apply design fundamentals such as Typography, Hierarchy, Layout, etc. A Few Related Skills and Experiences (This is an entry-level role, and experience in every one of these areas is not required - training is provided on all core platforms, tools, and technologies you will need to know! But the following skills/experience are awesome to have, and will help get your career off to a running start:): 0-2 years of experience (We're absolutely open to candidates with no prior full-time work experience, but we'd love to see an internship/part-time/summer job experience in that case!) Outstanding skills in Adobe Creative Suite and/or Figma Knowledge of web design/UX best practices Knowledge of responsive design best practices HTML/CSS coding experience (not required but a plus) Experience in creating end-to-end UX processes and workflows, including user journeys, task analysis, information architecture, wireframing, prototyping, and evaluative research methods Understanding of how to use design artifacts to effectively build alignment, communicate ideas, and deliver an experience Experience in Saas product design - a bonus! Any of these Signature Nutsheller Traits! You're passionate about UX and web design - you even find yourself spending your free time designing and learning new technologies! You are passionate about typography and color theory You have a high level of design skill and technical proficiency You're energized by designing memorable and effective experiences online You take direction well, but aren't afraid to take initiative and make decisions You see yourself as a problem-solver, and face challenges with a can-do mindset You put the customer and their goals first You are a professional, dependable, and independent worker with a solid work ethic You're self-motivated, thrive on challenges, and enjoy getting things done You have an eye for detail and dedication to high-quality work You have an exceptional level of follow-through You possess excellent time/project management skills You work with a sense of urgency and can consistently meet deadlines You are an outstanding communicator and possess strong interpersonal skills You are a lifelong learner who loves to grow and stretch outside of your comfort zone, and are always looking to improve your skills If any of these sound like you, then we want to hear from you! We are committed to growing 1% better every day, and we believe working at Nutshell could quite possibly make your life 1(00)% better! In This Role, You'll Get To... Lead the UX process and workflow, and work closely with a cross-functional team to build and ship designs. Produce high-quality creative solutions to complex problems based on research and goals. Create clear user flows, wireframes, and prototypes for user interfaces. Plan and lead design sessions to generate ideas or feedback. Work from and contribute to our existing design system and UI pattern library. Partner closely with UI developers on a day-to-day basis to create designs. Partner with UX researchers to write, facilitate, and analyze user research. Partner with UX writers to ensure all UI copy meets standards Advocate for the user in projects. Work at both a detailed design level and a strategic level to influence the product roadmap What You'll Get From Us! As a product team Nutshell's product team offers the opportunity to learn from a smart group of teammates who support and drive one another to succeed. Today, our product group comprises nine designers and engineers. Some have decades of experience, some are just out of college with their degree, and a few have entered this field as a second career. As a company Opportunities to learn and thrive in a friendly, growing SaaS business A commitment to an inclusive environment that supports our diverse team A connection to Ann Arbor's software and startup community through our network of friends and partners A modern office located on Ashley Street in the heart of downtown Ann Arbor Flexibility in working modes and locations, as we regroup at our office, and support other distributed team members The sincerity and commitment of an established company: excellent health benefits, 401(k) matching, an experienced leadership team, and a profitable, growing financial position The opportunity to help thousands of small businesses each day Trust and autonomy to ensure you can be the best version of you Potential promotional path for Jr. UX Designer: UX Designer Associate UX Designer Associate Lead UX Designer Lead UX Designer Sr. UX Designer Compensation Negotiable based on work experience Potential additional bonus may be offered for GPA's of 3.8+ or graduating with high honors Why Choose WebFX? We've been named the Best Place To Work in our home state of Pennsylvania 10 times We have offices in Guatemala, South Africa, St. Petersburg FL, Ft. Myers FL, Lancaster, and York, PA! AND we're continuing to grow! Entry-level roles - over 90% of our openings are open to brand new college grads! Flexible Schedule (start your day between 8 and 10 am - when you do your best work!) Love animals? Cool, so do we! That's why we have a Pet Friendly Office Profit Sharing 150% Company Match Of Personal Charity Donations Our #FXBuilds program is set to positively impact 10,000 people around the world by 2024 - and every individual FXer's work directly contributes! Supplemental Insurance 100% Company Match 401K (up to 4%) Generous Paid Time Off Employee Wellness Program, including a free FitBit and fitness challenges Love to learn? You sound like an FXer! FXLearns Library with hundreds of personal and professional growth books Humanitarian Trips ️ Health/Vision/Dental Coverage New Parent Support Dressing up everyday not for you? We get it! Enjoy our Casual Dress Code Home Buyer Program Personal Desk Fund Green Commute Benefits Pawternity Leave Merit-based promotions (we promote from within, you will move up and grow here!) The opportunity to be part of a passionate, driven team where we pride ourselves on delivering high-quality work that makes a real-world impact for our clients Check out our culture on social media: Instagram Twitter Facebook You don't need to apply more than once even if you're interested in multiple positions - you can simply let us know! We consider all open roles when reviewing resumes and applications! Nutshell is an Equal Opportunity Employer, committed to providing and fostering an inclusive environment where all people, including women, minorities, LGBTQ+ and other underrepresented groups are supported, respected, and encouraged to excel within STEM careers. Our goal as an organization is to empower our team to achieve their personal best, bring people together, and provide equal opportunity to do so regardless of race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. You can learn more on our parent company's website here!! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Posted 30+ days ago

Wolters Kluwer logo

Senior Cx/Ux Designer (Ai-First Innovation For Tax & Accounting) - Hybrid (Ct/Et) R0053555

Wolters KluwerAustin, TX

$85,600 - $149,400 / year

Senior CX/UX Designer (AI-First Innovation for Tax & Accounting) - Hybrid (CT/ET) R0053555 | Tax & Accounting | DXG - Wolters Kluwer Design AI-powered experiences that transform tax and accounting workflows. About the Role As a Senior CX/UX Designer, your mission is to create user-facing experiences that embed AI, machine learning, and automation into tax and accounting workflows. You will design solutions that simplify complex, compliance-heavy tasks while ensuring trust, transparency, and usability. This includes creating multi-modal prototypes and simulations for validation and moving quickly from hypothesis to customer journeys using tools like Miro, Figma, and Builder.io. You will collaborate closely with cross-functional teams to deliver intuitive, compliant, and scalable AI-driven experiences. While you'll contribute to improving internal design processes, the focus is on execution and delivery rather than defining enterprise-wide strategy. Why This Role Matters Tax and accounting professionals need tools that reduce complexity and improve efficiency. AI can deliver this-but only if designed responsibly. This role ensures that AI-driven experiences are intuitive, compliant, and user-centric. What Success Looks Like AI-powered features for tax/accounting users improve workflow efficiency and usability. Solutions meet regulatory compliance, data privacy, and accessibility standards. Prototypes and design systems accelerate delivery without compromising quality. Hybrid: Eight days a month we come together in the closest CT/ET office within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, CX/UX Design, and work under the leadership of the Director, CX/UX Design. This role is a part of DXG | UX/CX COE - Wolters Kluwer DXG U.S., Inc. | Please view the site office location directory for potential office preferences nationwide. | https://bit.ly/Find_A_WK_Office | #LI-Hybrid Division/BU About Us: Wolters Kluwer Digital eXperience Group (DXG) & Wolters Kluwer Tax & Accounting Must be legally authorized to work in the United States without employer sponsorship, now or in the future. Required Job Qualifications (5yrs minimum in role plus 2yrs AI driven experience): Proven experience designing AI-powered user experiences for enterprise applications. Familiarity with agentic workflows, automation principles, and ML concepts. Expertise in enterprise UX for regulated domains (tax/accounting experience preferred). Strong understanding of data privacy, compliance, and ethical AI. Advanced prototyping and design system integration skills. Experience facilitating design thinking workshops and JTBD mapping. Hands-on experience with AI design tools (e.g., Builder.io, Miro AI, Figma Make) and . Excellent collaboration and communication skills. Key Performance Indicators Adoption of AI-driven features by tax/accounting professionals. Measurable improvements in user efficiency and trust. Compliance with financial regulations and WCAG 2.2 AA standards. High-quality prototypes delivered on time and aligned with product goals. Responsibilities User-Facing AI Integration: Design experiences that embed AI/ML/automation into tax and accounting workflows, including predictive UX and conversational interfaces. Domain-Centric Design: Create solutions tailored for compliance-heavy environments in North America. Execution Excellence: Deliver high-fidelity prototypes and design system components using advanced tools. Compliance & Trust: Ensure adherence to financial data privacy, security, and WCAG accessibility standards. Cross-Functional Collaboration: Work with engineers, data scientists, product managers, and compliance teams to bring designs to life. Continuous Improvement: Contribute to refining design practices and workflows through hands-on implementation Additional Information Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available: https://www.wolterskluwerbenefitsguide.com/welcome/ Company Overview Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands. Ranked by Forbes Magazine as among America's Best Large Employers for 2022 - #84 Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023 WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023 Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $85,600.00 - $149,400.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Posted 30+ days ago

Copart logo

UX Developer

CopartDallas, TX
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. UX Designer Copart - A Global Technology Leader in Online Vehicle Auctions Copart is a leading technology company that specializes in online vehicle auctions, connecting buyers and sellers worldwide through our innovative platform. Founded in 1982 as a single salvage yard in California, we've grown to over 200 locations across 11 countries, selling more than two million vehicles globally each year. Our patented VB3 technology revolutionized the industry, making us the first company to offer a completely online auto auction model in 2003. As we continue to innovate and expand, we're looking for creative minds to help shape the future of our digital experiences. Position Overview We are seeking a passionate, highly-skilled UX Designer to join our team and lead the design of user interfaces for our websites and mobile applications. You will translate complex AI and automation concepts into intuitive, easy-to-use experiences that empower our global customer base. This role offers the opportunity to solve complex problems using cutting-edge technologies while working in a fast-paced, collaborative environment. Key Responsibilities Design Leadership: Create and define innovative, bar-raising experiences for Copart's global and diverse customer base, with a focus on both consumer-facing and operational applications Strategic Vision: Partner with Product Teams to determine the overall flow and user experience of our platform, leading planning and strategic phases of projects End-to-End Design: Independently deliver UX solutions for problems of large scope and complexity, from concept to implementation User-Centered Approach: Conduct and participate in user research, testing your solutions with real users and iterating based on feedback Visual Design Excellence: Develop wireframes, mockups, prototypes, and high-fidelity designs with detailed specifications for mobile and web interfaces Documentation & Standards: Create and maintain style guides and design systems that can be easily translated across our websites and applications Stakeholder Communication: Present design work to UX, Product, and Engineering teams, as well as executive leadership, articulating the rationale behind your decisions Mentorship: Provide design oversight and mentorship to other designers, reviewing their work and helping them grow Field Research: Visit locations to speak directly with customers and test proposed designs in real-world settings Cross-Functional Collaboration: Work closely with AI scientists, developers, UX researchers, and product managers to build seamless experiences Qualifications Required 3+ years of UX design experience with strong knowledge of mobile and web-based applications Portfolio demonstrating exceptional interaction and visual design skills Proven ability to own projects from beginning to end Experience creating user flows, wireframes, prototypes and high-fidelity mockups Strong understanding of UI/UX design principles and best practices Working knowledge of UX research methodologies Proficiency with design tools such as Figma, Sketch, Adobe Creative Suite, or similar Excellent communication and presentation skills Adaptability to work in a fast-paced agile environment Preferred Experience launching multiple successful products Knowledge of Atomic Design principles Experience applying User-Centered Design methodologies Background in designing complex workflows and systems Experience with design thinking facilitation Knowledge of HTML, CSS, and JavaScript for prototyping Experience working with global teams across different locations Background in automotive or auction industries What We Offer The opportunity to create solutions that scale and drive significant impact A collaborative team of passionate designers and researchers The chance to shape how millions of users interact with our platform A defined development path with focus on areas where you'll have most impact The ability to influence the direction of emerging technologies Work in an innovative environment that values creativity and user-centered design #LI-MS1 At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

Posted 30+ days ago

Match Group logo

Lead UX Researcher, Growth

Match GroupNew York, NY

$207,000 - $254,000 / year

Hinge is the dating app designed to be deleted In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we're on a mission to inspire intimate connection to create a less lonely world. We're obsessed with understanding our users' behaviors to help them find love, and our success is defined by one simple metric- setting up great dates. With millions of users across the globe, we've become the most trusted way to find a relationship, for all. About the role Hinge is hiring a Lead UX Researcher to improve user experiences on Hinge around the globe and champion inclusive, data-driven innovation across our product groups. In this role, you'll explore how daters around the world find and form meaningful connections-both by driving growth through new markets and audiences, and by ensuring our platform enables fair, equitable, and accessible experiences for everyone. You'll lead mixed-methods research that combines qualitative and quantitative insights to guide product development and ensure our app is a trusted way to find a relationship, for all. Responsibilities Lead research strategy: Build and drive the research roadmap for Growth product teams, ensuring that research informs product decision making and drives product strategy. Develop and execute end-to-end research: Conduct end-to-end research using appropriate methods that range from strategic to iterative and evaluative to help the team achieve goals. Growth experience: including research into international expansion, monetization and/or merchandising. Building inclusive products: Experience thinking through different audiences' needs, pain points and behaviors, including working with accessibility needs in mind. Being a strategic cross-functional partner: Work in close collaboration with other researchers and cross-functional partners (i.e., product managers, designers, data scientists, customer experience, marketing and brand strategy) to identify key research questions and prioritize projects in the short and long term. Deliver high-impact insights at velocity: Generate actionable insights that help teams make decisions and build momentum towards our mission. Champion culture and clarity: Model honest, empathetic communication and help cross-functional partners navigate ambiguity with confidence and care. What We're Looking For 6+ years of user research experience, including 2-3 years of experience in a consumer-facing product research role. Experience with international research in non-US markets Experience working on monetization, subscriptions or new revenue streams or zero-to-one products. Possess strong quantitative (e.g., survey, experimental) skills and expertise with developing frameworks for model measurement.) Strong communicator, committed to telling clear and compelling stories with data. Proficient in data manipulation, analysis, and dashboard creation with R, Python, SPSS, and/or Looker (or similar statistical software.) Proactive at building and sustaining trusting, successful relationships with cross-functional partners (e.g. data science, customer experience, product management, design, engineering, and marketing.) Eager to learn from, collaborate with, and mentor other researchers. Passion for inclusive and accessible design and strategy Champions team culture in authentic, courageous, and empathic ways. $207,000 - $254,000 a year Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in New York City. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting. As a member of our team, you'll enjoy: 401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year. Professional Growth: Get an annual Learning & Development stipend once you've been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day. Parental Leave & Planning: When you become a new parent, you're eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.) Fertility Support: You'll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide a stipend towards fertility preservation. You and your spouse/domestic partner are both eligible. Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates- Romantic or otherwise. Hinge Premium is also free for employees and their loved ones. ERGs: We have eight Employee Resource Groups (ERGs)-Asian, Unapologetic, Disability, LGBTQIA+, Raices, Women/Nonbinary, Parents -that hold regular meetings, host events, and provide dedicated support to the organization & its community. At Hinge, our core values are… Authenticity: We share, never hide, our words, actions and intentions. Courage: We embrace lofty goals and tough challenges. Empathy: We deeply consider the perspective of others. Diversity inspires innovation Hinge is an equal-opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know. #Hinge

Posted 30+ days ago

I logo

UX Designer

iHeartMedia, Inc.New York, NY

$96,000 - $120,000 / year

iHeartRadio Current employees and contingent workers click here to apply and search by the Job Posting Title. The audio revolution is here - and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that's twice the size of any other audio company - almost three times the size of the largest TV network - and almost 4 times the size of the largest ad-supported music streaming service. In fact, we have: More #1 rated markets than the next two largest radio companies combined; We're the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix; iHeart is the home of many of the country's most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America; We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour; iHeartRadio is the #1 streaming radio digital service in America; Our social media footprint is 7 times larger than the next largest audio service; and We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we're able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option. Because we reach almost every community in America, we're committed to providing a range of programming that reflects the diversity of the many communities we serve - and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone. Only one company in America has the #1 position in everything audio: iHeartMedia! If you're excited about this role but don't feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do! What We Need: Creating enjoyable digital experiences is central to iHeartRadio wanting to be a music lover's first destination on any platform. As a UX designer for iHeartRadio, you'll lead the customer centric design process, bringing the voice of our user to the forefront, in the creation of new customer journeys that are holistic, intuitive, relevant, and personal to them. What You'll Do: Achieving great outcomes that are highly collaborative not only within the UXD team but also with product managers, engineers, marketers, data scientists, analysts and customer care partners Telling stories that take other teammates and stakeholders on a design journey with you, making sure the team remains focused on who we're designing for, what problem we're solving, and what the future looks like Solving complex design challenges on mobile, tablet, adaptive/responsive web arena, emerging and emerged platforms (OTT and voice) and/or car experiences Providing thought leadership, champion design thinking and have a strong desire to create meaningful, relevant experiences that our customers will love Create and maintain a scalable design system, including a component library, style guide, and documentation What You'll Need: 2-3+ years of customer‑centered digital and end‑to‑end experience design in an agency or agile in‑house team Strong background in design research, prototyping, and testing with customers Proven ability to translate research insights into clear, actionable design solutions Excellent collaboration, communication, and presentation skills Experience working on multidisciplinary, co‑located teams Portfolio showcasing user‑centric solutions across content, business, technology, and design Deep expertise in mobile UX principles, best practices, and emerging patterns for iOS, Android, and Web Proficiency with modern design tools (Figma, Sketch, Adobe Creative Suite, etc.) Experience with design systems, component libraries, tokens, and cross‑platform patterns Solid understanding of WCAG accessibility standards and inclusive design High creativity paired with strong problem‑solving, conceptual, visual, and analytical skills Meticulous attention to detail and consistency Passion for music and the audio space What You'll Bring: Respect for others and a strong belief that others should do this in return Experience with various technical disciplines and applications Close attention to detail, following up until issues are resolved Ability to multitask on a variety of critical projects Ability to work independently, while also collaborating with others Strong communication skills, with the ability to communicate moderately complex technical information within the team Skills to recognize and solve frequently occurring problems Analytical thinking Resourcefulness and independent judgement Compensation: Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data. $96,000 - $120,000 Location: New York, NY: 125 West 55th Street, 10019 Position Type: Regular Time Type: Full time Pay Type: Salaried Benefits: iHeartMedia's benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following: Employer sponsored medical, dental and vision with a variety of coverage options Company provided and supplemental life insurance Paid vacation and sick time Paid company holidays A Spirit day to encourage and allow our employees to more easily volunteer in their community A 401K plan Employee Assistance Program (EAP) at no cost - services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more! We are accepting applications for this role on an ongoing basis. The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status. Non-Compete will be required for certain positions and as allowed by law. Our organization participates in E-Verify. Click here to learn about E-Verify.

Posted 3 weeks ago

eBay Inc. logo

Director Of UX Research - Ebay Live/Ai

eBay Inc.San Jose, CA

$224,800 - $300,100 / year

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Overview

Schedule
Full-time
Career level
Director
Compensation
$224,800-$300,100/year
Benefits
Health Insurance
Paid Vacation
Parental and Family Leave

Job Description

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.

About the role & team:

As the UXR Director leading the eBay Live and AI domains, you will be a key leader and pivotal stakeholder in shaping the future of one of eBay's most critical strategic pillars, overseeing a team which spans across product areas including eBay Live and our horizontal AI UXR team You will lead and inspire an organization of talented UXR ICs, acting as a force-multiplier for their development and the continuous evolution of the UXR function. We will depend on you to build meaningful, collaborative relationships with our design, product and engineering partners and senior leadership, with a focus on influencing and creating customer-informed strategies and inspiring continuous user-based product and feature innovation.

In this role, you will work within the Design org, alongside partners from Product Management, Engineering, Marketing, Analytics and other core teams to ensure your research team is optimized to develop key insights to drive great experiences. You will support your team of talented User Researchers in designing, planning, conducting, and socializing user research across a spectrum of methodologies. You are a strong influencer and promoter within and outside the Design organization, as well as an external face for eBay's User Experience Research team.

What you will accomplish:

  • Lead a team of User Researchers across the eBay Live and AI domains, providing research leadership as well as career development guidance and coaching tailored for a mix of junior to senior research talent as well as manager talent.

  • Drive a mixed-methods research practice, gathering both generative and evaluative insights on designs and concepts. Methods include but are not limited to: in-depth user interviews, in-lab and field studies, online surveys, diary studies, usability testing, moderated and unmoderated remote testing, customer journey mapping, jobs to be done, benchmarking, heuristic evaluations, as well as stakeholder interviews.

  • Cultivate and manage partnerships with cross-functional partners and company leadership (Design, Product Management, Marketing, Analytics, and various Business Units), being a user insights thought leader and core leadership partner..

  • Establish and maintain an efficient strategy for scoping research, execution, and sharing insights to ensure velocity and visibility across internal partners.

  • Help drive the impact of insights generated by the team and play a leadership role in elevating the User Research practice at eBay.

  • Define and lead initiatives that contribute to the maturity of our research practice.

  • Manage budget and maintain a healthy bench of external vendors for specific needs.

What you will bring:

  • Proven people leader with experience in all aspects of managing teams.

  • 14+ years of experience in an applied user research setting.

  • 10+ years of experience in managing user research/product research teams.

  • 5+ years of experience in managing research managers.

  • Experience with the eCommerce industry is a plus but not a mandatory requirement.

  • Experience with AI is a plus but not a mandatory requirement.

  • Advanced Degree in Human Factors, Human-Computer Interaction, Cognitive or Experimental Psychology, Cognitive Science or a related field is desired.

  • Consistent track record of building and curating user research programs, employing a range of methodologies.

  • Practical experience in deploying qualitative and quantitative research methods throughout the product development lifecycle, from ideation to launch.

  • Ability to solve complex problems and support the team in delivery of insights.

  • Strong communication skills, experienced influencer, and advocate for user research.

The base pay range for this position is expected in the range below:

$224,800 - $300,100

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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