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Insulet CorporationActon, MA
We are seeking a strategic and visionary Director of UX Research to lead our user research function and champion a user-centered approach across product development. This role will be responsible for building and scaling a high-impact research team, driving insights that inform design and product decisions, and shaping the future of our user experience strategy. Key Responsibilities Leadership & Strategy Develop and execute a comprehensive UX research strategy aligned with business goals. Lead, mentor, and grow a team of UX researchers across qualitative and quantitative disciplines. Advocate for the voice of the user across cross-functional teams including Product, Design, Engineering, and Marketing. Research Execution Oversee the planning and execution of user research studies including usability testing, ethnographic research, surveys, and data analysis. Translate complex user behaviors and needs into actionable insights. Ensure research findings are effectively communicated and integrated into product roadmaps. Collaboration & Influence Partner with senior stakeholders to prioritize research initiatives and influence product strategy. Foster a culture of curiosity, experimentation, and empathy across the organization. Promote best practices in research methodologies, tools, and ethics. Operational Excellence Build scalable research operations including participant recruitment, tooling, and knowledge management. Monitor and report on research impact and ROI to executive leadership. Stay current with industry trends and emerging technologies in UX and user research. Qualifications 10+ years of experience in UX research, with at least 3 years in a leadership role. Proven track record of driving strategic impact through user insights. Expertise in a wide range of research methods and tools. Strong communication and storytelling skills. Experience working in agile, cross-functional environments. Advanced degree in Human-Computer Interaction, Psychology, Anthropology, or related field preferred. Preferred Attributes Passion for user-centered design and innovation. Ability to balance strategic vision with hands-on execution. Experience in B2B, SaaS, or consumer tech environments. Familiarity with accessibility and inclusive design principles. Additional Information: Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com. We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (Know Your Rights)

Posted 4 days ago

CareBridge logo
CareBridgeIndianapolis, IN
User Experience Researcher Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. We are looking for a talented and experienced User Experience Researcher to join our growing team. In this role, you will be responsible for conducting qualitative and quantitative research for the Product Experience team to assist business stakeholders in building and delivering leading-edge web/application solutions. You will work closely with cross-functional teams to understand user needs, develop design solutions, and create prototypes. You will also be responsible for supporting user experience design activities, iterating designs based on user feedback. How you will make an impact: Collaborate closely with cross-functional teams, including business leaders, other designers, digital product managers and the technology teams, to translate user insights into innovative and user-friendly product interfaces. Identify appropriate research methodologies to address key business needs and to ensure the research provides clear actionable recommendations. Design research studies to address both user behavior and attitudes while using qualitative and quantitative data to assist in the creation of effective, desirable and easy to use digital user interfaces. Research study methods may include surveys, moderated and unmoderated usability testing, card sorts, tree testing, intercept studies, focus groups, ethnographic field studies for both web and mobile experiences. Design, author and execute test plans, as well as evaluating the results for evidence-based research to develop recommendations. Ability to simultaneously manage 2-3 research projects and be able to work independently as well as part of a team. Utilize design thinking methodologies, data, and tools to support ideation and iteration on design concepts, ensuring a seamless and delightful user experience. Support the creation of wireframes, prototypes, and high-fidelity designs to be used for user research, maintaining a keen eye for detail and consistency throughout the design process. Stay informed about and apply design trends, industry best practices, and emerging technologies (AI, automation, hyper personalization, etc.), applying this knowledge to continuously enhance and elevate the overall quality of product experiences. Ability to support all U.S. time zones and adapt to occasional collaboration with overseas resources, ensuring responsiveness and effective teamwork across global teams. Minimum Requirements: Requires a BA/BS in Human Computer Interactions, Psychology, Information Sciences, Communications related field of study and a minimum of 3 years of experience working in user research/usability; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities, and Experiences: A minimum of three (3) years of experience working in user research/usability; or any combination of education and experience which would provide an equivalent background. (e.g. Design, Human-Computer Interaction, Computer Science, Product Design) Experience utilizing research tools such as Optimal Workshop, UserTesting, UserZoom, etc strongly preferred. Experience using design tools Figma, Axure, Adobe Creative Suite, Adobe Experience Manager, and other relevant software in an Agile environment strongly preferred. A strong and well-presented portfolio showcasing a range of research/design projects that demonstrate proficiency and ability to consistently deliver completed research studies that impact and support business and user needs strongly preferred. Proven ability to work within both Windows and macOS operating systems. Candidates should be comfortable using each platform for their core job functions, including design, collaboration, and file management strongly preferred. For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $92,400 to $145,200. Locations:, Colorado, Illinois, Maryland, Minnesota In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Posted 1 week ago

Prosper Marketplace Inc logo
Prosper Marketplace IncSan Francisco, CA
Your role in our mission We're seeking an experienced Sr. UX Researcher to lead research initiatives that connect us deeply with our users and uncover insights that drive meaningful product improvements. As a senior member of our product organization, you'll shape our UX strategy, mentor other UXers, and collaborate with cross-functional teams to ensure user-centered decision making across the organization. You'll be responsible for establishing research best practices, selecting appropriate methodologies for complex problems, and translating research insights into strategic recommendations that align with business objectives. Your expertise will help ensure we're building the right solutions that address real user needs and pain points. How you'll make an impact Lead and execute a variety of research methods including qualitative interviews, usability testing, contextual inquiry, journey mapping, surveys, and quantitative benchmarking Design and implement comprehensive research plans for complex projects in a fast-moving environment Mentor junior UXers and evangelize research best practices across the organization. Regularly present at Town Hall and All Tech meetings Synthesize research findings into actionable insights and effectively communicate them to stakeholders Collaborate with design, product, marketing, and engineering teams to incorporate user insights throughout the product development process Expand our research repository to make insights accessible and usable by the broader organization Partner with analytics teams to combine qualitative insights with quantitative data for a holistic view of user behavior Proactively identify research opportunities that could improve product strategy and user experience Advocate for user needs in strategic planning and prioritization discussions Skills that will help you thrive Bachelor's degree in Human-Computer Interaction, Statistics, Economics, Psychology, Anthropology, Cognitive Science or related field, or equivalent industry experience 5+ years of UX Research experience from planning to execution, with demonstrated impact on product decisions A work history in the financial services industry is preferred Expert knowledge of various research methodologies and when to apply them effectively Strong leadership skills with eagerness to mentor junior UXers and influence stakeholders Excellent communication skills with ability to translate research findings into compelling stories and actionable recommendations Experience with research repository tools (e.g., Dovetail) and participant recruitment platforms Comfort working in an agile environment and adapting research approaches to support rapid iteration Ability to balance strategic research initiatives with tactical needs Experience collaborating with data analysts to connect qualitative insights with quantitative metrics Willingness to manage parts of ResearchOps and self-serve recruitment Proficiency with analytics software like Heap, Posthog, or similar is preferred What we offer The opportunity to collaborate with a team of creative, fun, and driven colleagues on products that have an immediate and significant impact on people's lives The opportunity to work in a fast-paced environment with experienced industry leaders Flexible time off, comprehensive health coverage, competitive salary, paid parental leave, and other wellness benefits A bevy of other perks including Udemy access, childcare assistance, pet insurance discounts, legal assistance, and additional discounts through Perkspot Interview process Recruiter Call: A brief screening to discuss your experience and initial questions Department Interview: Deeper dive into technical skills and project alignment with the Hiring Manager or team member Case Study Round: Analyze a real-world problem, propose solutions, and present findings, evaluating analytical, strategic thinking, and presentation skills Team/Virtual Interview: Meet team members for collaborative discussions, problem-solving, or technical exercises $165,000 - $195,000 a year Compensation details: The salary for this position is $165,000 - $195,000 annually, plus bonus and generous benefits. In determining your salary, we will consider your location, experience, and other job-related factors. $LI-SK1 About Us Founded in 2005 as the first peer-to-peer marketplace lending platform in the U.S., Prosper was built on a simple idea: connect people who want to borrow money with those who want to invest. Since inception, Prosper has helped more than 2 million people gain access to affordable credit with over $27 billion in loans originated through its platform. Our mission is to help our customers advance their financial well-being through a variety of products including personal loans, credit, home equity lines of credit (HELOC), and our newest product, HELoan. Our diverse culture rewards accountability and cross functional teamwork because we believe this encourages innovative thinking and helps us deliver on our mission. We're on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that's democratizing finance for all! Our Values Diversity expands opportunities Collaboration creates better solutions Curiosity fuels our innovation Integrity defines all our relationships Excellence leads to longevity Simplicity guides our user experience Accountability at all levels drives results www.prosper.com Our Story & Team // Our Blog Applicants have rights under Federal Employment Laws. Family & Medical Leave Act (FMLA) Equal Employment Opportunity (EEO) Employee Polygraph Protection Act (EPPA) California applicants: please click here to view our California Consumer Privacy Act ("CCPA") Notice for Applicants, which describes your rights under the CCPA: https://www.prosper.com/plp/legal/privacy-notice-for-applicants/ At Prosper, we're looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being. Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.

Posted 2 weeks ago

Workiva logo
WorkivaDenver, CO
Workiva delivers the world's leading AI platform for mission-critical work in the Office of the CFO and beyond. Finance, sustainability and GRC teams at more than 6,000 organizations (e.g. Google, T-Mobile, NY Life, Amgen, Slack) rely on Workiva as the collaboration platform for their most important work. People all over the world use our connected, AI-platform to simplify their most complex challenges at enterprise scale. The Vice President, Head of User Experience is a leader of leaders who is experienced in managing global design teams to produce world-class applications. The VP of UX will lead a 50+ team of designers, researchers, and content designers who work in partnership with product and technology teams. At Workiva, UX is centralized and supports all our products. Thus, UX is responsible for ensuring a consistent, coherent experience that delights all our customers. The VP of UX sets the strategic vision and goals for the UX Directors and Managers, translating business context and goals into a UX action plan. We are looking for strong people management, operations experience, high business acumen, and strong execution abilities. What You'll Do Translate company strategy into operational goals and metrics for the team that serve to align and motivate employee performance Align with other teams and departments to analyze, monitor, forecast, and prioritize initiatives in accordance with organizational priorities and strategic plan Scale team processes to foster operational excellence in the craft of UX including the use of leading AI-tools Build a strong, sustainable organization with high levels of employee engagement by attracting and developing exceptional talent and rewarding high performance of teams and individuals Provides leaders with coaching on their design leadership and decision-making, people management, and communication skills. Give feedback in a constructive and effective way. Provide developmental opportunities, including leadership development, to enhance their skills, motivation, and performance Workiva is committed to executives that embody and model "Servant Leadership" qualities. We expect executives to create an atmosphere of respect, mutual support, flexibility, continuous learning, good humor, and commitment to business goals and customer needs to fulfill the company vision Establish and maintain relationships and effectively communicate with customers, business unit leaders and senior management to raise visibility of UX and ensure collaboration with appropriate key stakeholders Work with design leaders on a strategy to establish guidelines, principles, and standards to ensure design alignment across teams for a consistent user experience Work with the Research Director to establish a comprehensive research strategy, including an evaluation of methodologies and processes for ensuring that insights are usable and communicated to impact design decisions. Ensure alignment in approach and effective communication across product teams What You'll Need Minimum Qualifications 15+ years of progressive relevant experience in user experience, with strong case studies demonstrating measurable impacts, preferably in B2B software development or other related technology areas At least 10 years of leadership experience in design management A B.A. or B.S. degree in human-computer interaction, psychology, computer science or software engineering preferred. Advanced degrees such as MA, PhD, or MBA are desirable but not required Preferred Qualifications Demonstrated ability to conceive and articulate a compelling vision, supported by effective strategy and execution Deep understanding of user-centered design principles, frameworks and methodologies, and experience applying them to real-world problems rooted in user insights and feedback throughout the product lifecycle Demonstrates a solid understanding of user experience principles and B2B research methodologies Building and scaling design organizations beyond 50+ individuals Strong communication, presentation, and interpersonal skills, with the ability to influence and build relationships with stakeholders at all levels Experience working in an Agile development environment Strong analytical skills, with the ability to use collected data and analytics to inform design decisions Experience with a wide range of design and prototyping tools, such as Sketch, Figma, InVision, and Adobe Creative Suite Ability to effectively recruit, retain, and nurture a culture of excellence, depth and healthy team relationships Strong customer orientation, ability to dive deep, and strong problem-solving skills Working Conditions & Travel Requirements Availability for 25-30% travel required to meet with teams in other offices, customers, vendors, and/or suppliers, attend trade shows, etc. Reliable internet access for any period of time working remotely, not in a Workiva office How You'll Be Rewarded Salary range in the US: $270,000.00 - $351,000.00 A discretionary bonus typically paid annually Restricted Stock Units granted at time of hire 401(k) match and comprehensive employee benefits package The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic. Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com. Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards. Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment. #LI-LP1

Posted 1 week ago

ION Group logo
ION GroupBoston, MA
Lab49 is expanding its Design team and is looking for a Principal UX Designer to lead the design of cutting-edge desktop, web, and mobile applications for our clients. In this role, you will drive the UX strategy, collaborate with stakeholders, and shape the design direction of complex financial and enterprise solutions. The ideal candidate is a seasoned UX leader with strong problem-solving skills, a passion for elegant design solutions, and the ability to thrive in a client-facing environment. You will work closely with development teams, product managers, and visual designers to create intuitive, high-impact user experiences. Responsibilities: Lead UX strategy and execution for enterprise-level applications, ensuring best-in-class user experiences. Define and oversee the user experience, including workflows, layouts, interactions, and data visualizations. Conduct user research, synthesize insights, and translate findings into actionable design solutions. Collaborate with clients to understand business needs, present design concepts, and refine solutions based on feedback. Mentor and guide UX designers, fostering a culture of innovation and excellence. Partner with development teams to ensure seamless implementation of designs. Required Experience & Skills: 10+ years of experience in UX Design, Interaction Design, or Information Architecture. Expertise in designing complex, data-driven applications with a strong focus on usability. Proven ability to drive UX strategy and influence product direction. Hands-on experience with user research, wireframing, prototyping, and usability testing. Strong communication and presentation skills, with the ability to articulate design decisions to stakeholders. Ability to balance business goals, technical constraints, and user needs to create effective solutions. Bachelor's or Master's degree in HCI, Interaction Design, Information Architecture, or a related field. Preferred Experience: We work across various financial services domains. For this role, understanding of the asset management industry including investment vehicles, portfolio management processes, investment workflows and key technology platforms serving institutional investors is preferred. Experience designing enterprise-level financial or trading applications. Deep understanding of financial markets, trading platforms, or investment tools. This role is ideal for an experienced UX leader eager to make a significant impact on high-profile financial technology solutions. If you're passionate about solving complex design challenges and shaping exceptional user experiences, we'd love to hear from you! Workplace Expectations At Lab49, we prioritize close collaboration - with each other and with our clients. For this role, we expect a presence of at least 3-4 days per week on-site with clients in Boston. In addition, regular travel to client offices outside Boston is possible. We believe that consistent in-person engagement helps build strong partnerships, drives better outcomes, and accelerates growth and innovation. The base salary range for this role is $180,000 - $200,000. Placement within the range provided above is based on the individual's relevant experience and skills for the role and level. Lab49/ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business. Lab49/ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.

Posted 30+ days ago

Wolters Kluwer logo
Wolters KluwerCoppell, TX
Senior CX/UX Designer - Hybrid TX R0050760 | DXG | UX/CX COE - Wolters Kluwer U.S., Inc. Job Description As a Senior CX/UX Designer, you will take on a more influential role in driving the design process. You will work on complex user flows, high-fidelity prototypes, and lead user research initiatives. This role requires a deep understanding of user-centered design principles and the ability to collaborate across teams to deliver exceptional user experiences. Work Arrangement Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. You will report to the [Lead CX/UX Designer], and work under the leadership of the [Manager, CX/UX Design]. This role is a part of [DXG | UX/CX COE - Wolters Kluwer U.S., Inc.] Please view the site office location directory for potential office preferences nationwide. https://bit.ly/Find_A_WK_Office Division/BU About Us: https://www.wolterskluwer.com/en/about-us/organization Required Job Qualifications (Min. 5yr experience) Minimum of 5 years experience designing or developing visual and interactive interfaces for desktop and cloud environments as a UX designer, interaction designer, information architect, front-end developer, or similar role. Strong working knowledge of usability standards (WCAG 2.0 AA), UCD methodologies and UX best practices including research-based user experience. Must have a strong interest and understanding of information architecture. Demonstrated skill and experience in creating concept designs, user flows/journeys, wireframes, mockups and other product deliverables to effectively communicate UX designs. Proficient with Figma, Miro or similar design and collaboration tools. Strong working knowledge of HTML5, CSS3, Angular, ng-Bootstrap and related technologies. Proficient designing high performance applications and responsive web design. Strong, clean visual design sense. Experience in a formal Agile development environment. Strong written and verbal communication and presentation skills with the ability to bring simplicity and clarity to designs. Demonstrated mentorship and design leadership; excellent communication to connect with stakeholders. Experience working in agile/scrum environments Preferred Job Qualifications (Min 5yr experience) 5+ years of UX design experience for large, enterprise applications (cloud environments). NN/g UX certification or credits toward a certification. Experience with designing solutions that incorporate AI/ML technologies Experience with Microsoft Azure DevOps preferred. Experience with Asana preferred. Understanding of common software project management practices. Understanding of common software development practices. Ability to break research and design work down into estimable tasks. Experience with other front-end frameworks. Strong interpersonal and communication skills and the ability to work effectively with a wide range of departments. Comfortable working in a fast-paced environment with various deadlines. Essential Duties and Responsibilities Lead the design of user flows, wireframes, and high-fidelity prototypes for complex projects. Facilitate discovery and research activities to gain a better understanding of our user's pain points. Develop and uphold design systems and ensure consistency across products. Mentor junior team members and provide constructive feedback on their work. Collaborate closely with product managers, developers, and other stakeholders to align design goals with business objectives. Drive the iterative design process based on user feedback and usability testing. Stay up-to-date with the latest UX design trends and technologies. Present and defend design decisions based on user research and best practices. Ensure all design work adheres to accessibility standards and guidelines. Additional Information Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available: https://www.mywolterskluwerbenefits.com/index.html Company Overview Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands. Ranked by Forbes Magazine as among America's Best Large Employers for 2022 - #84 Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023 WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023 Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time. Texas-Coppell-Rombauer Rd Texas-Houston-Allen Pkwy Texas-Dallas-Bryan St Pennsylvania-Philadelphia-Market St Florida-Tampa-West Boy Scout Blvd Ohio-Columbus-Easton Commons Way Indiana-Indianapolis-Woodfield Crossing Blvd Wisconsin-Madison-Junction Rd Georgia-Kennesaw-Chastain Meadows Ct NW Kansas-Wichita-East Douglas Ohio-Hudson-Terex Road Delaware-Wilmington-Orange St Missouri-Clayton-South Central Ave Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Posted 1 week ago

Cox Enterprises logo
Cox EnterprisesAtlanta, GA
Company Cox Enterprises Job Family Group Business Operations Job Profile Intern- Technical Management Level Individual Contributor Flexible Work Option Hybrid- Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $23.65 - $35.48/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description We encourage candidates to apply for no more than three internship opportunities within a 90-day period. Our recruiting team will review your application and ensure you are considered for the opportunities that best align with your skills and interests. There's something really inspiring about the idea of innovators teaming up to build something incredible. If you agree, then you might be a perfect fit for a tech job at Cox! Across the Cox family of businesses (Cox Enterprises, Cox Communications and Cox Automotive), we're looking for Human-Center Design and User Experience Interns to join our team and learn from the best. Ready to collaborate with us and work at a great company that truly cares about you and your future? Keep reading! What's In It For You? We value your time and potential. At Cox, you'll be exposed to meaningful and challenging work. You won't be left alone to figure things out. You'll have a team of supporters (plus an assigned program mentor) who will show you the ropes, guide you to excellence and cheer you on. You'll experience real accountability to develop your professional skills. You'll expand your network and professional toolbox through exposure to senior leaders. You'll help us build a bold future that is sustainable, accessible and inclusive. The HCD@Cox team acts as a leader and resource for innovation across Cox Enterprises. HCD@Cox provides various human-centered design and user experience related support cross divisionally, including HCD training, workshop facilitation, and UX project support. The Human-Centered Design (HCD) and User Experience (UX) Intern will receive experience in all aspects of the HCD@Cox program. Human-Centered Design (HCD) and User Experience (UX): Assist with planning and execution of HCD workshops to help various internal teams reach their goals. Workshops will be based on HCD methods and may include problem definition, idea generation, prioritization, and more. Support UX projects including conducting user interviews to obtain needs and requirements, designing detailed prototypes in tools such as Figma, performing user testing, and other UX related duties. Other common tools used include Mural and Adobe XD. Aid in community, university, and early career initiatives. For example, support growing university relationships with local universities by helping plan university workshops and assist in early career recruitment strategies. May receive the opportunity to rotate in other departments of interest within Team Member Experience, including IT Service Management/Processes, Client Services, and Service Delivery. Preferred Skills: Ability to communicate effectively Ability to Multi-task Proficient in MS Office Critical thinking Self-motivated Requirements: Must be a current Undergraduate or Graduate student Minimum GPA requirement: 3.0 Don't miss out on the first steps toward your future. Apply today! Intern/Co-Op sessions are considered temporary employment. No full-time employment commitments are made. However, depending on our business needs, some interns may be considered for a full-time position following the conclusion of the session conditioned upon the intern graduating from their academic program and being available to commence full-time employment at a specified time. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. Benefits Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. About Us As our primary divisions Cox Automotive and Cox Communications drive new waves of innovation, Cox Enterprises is entering spaces like cleantech, healthcare, esports and more. We're a family business guided by a legacy of bold innovation that's driven by those who want to make their mark. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer- All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Posted 4 days ago

Simplisafe logo
SimplisafeBoston, MA
About SimpliSafe We're a high-tech home security company that's passionate about protecting the life you've built with our mission of keeping Every Home Secure. And we've created a culture here that cares just as deeply about the career you're building. Ours is a no-ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those we protect. We don't just want you to work here. We want you to grow and thrive here. We're embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesdays or Wednesdays and Thursdays, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done. Why are we hiring? Well, we're growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. SimpliSafe is seeking a Sr. UX Design Researcher to join our growing design team. In this role, you will influence and shape the future of our ecommerce store, with the goal of helping all shoppers purchase the security system that fits their needs and budget. You will use a mix of qualitative and quantitative methods to plan, conduct, synthesize research, and share your findings. The SimpliSafe Ecommerce team is a conversion-focused, experimentation-centered and fast-paced environment - so if you love helping teams discover user insights that can spark new ideas that drive business results, this job is for you! What You'll Do Primary responsibilities include: Work collaboratively with Product Designers, Product Managers and Data Analysts on our technology squads to effectively plan, manage, and field primary research Field foundational research to deeply understand our online shoppers and identify their needs during key phases in the shopping journey (i.e. configuring a security system for the first time) Partner with Product Designs to launch and evaluate usability studies for prototypes Weave together qualitative insights with quantitative data to explain "the why" behind consumer activity onsite, crafting high-quality, memorable presentations Share knowledge and identify opportunities for new initiatives with researchers and analysts across other teams, including: Business Strategy, Product (app, hardware and monitoring services) and Customer Success. Foster design thinking and collaboration by planning, hosting and moderating brainstorming sessions based on consumer insights What You'll Bring Deep experience in design research, with broad exposure to a variety of qualitative research methodologies such as one-on-one interviews, surveys, moderating group conversations, diary studies, prototype testing, usability testing Expertise with Qualtrics, UserTesting.com, UserInterviews.com, DScout, Wevo, Fullstory or similar tools Experience using AI tools to speed up analysis Comfortable navigating Figma and analytics dashboards Highly curious and ability to work independently, are self-motivated Proactively speak up to identify new areas for inquiry Desire to actively to contribute to shape design team culture & vision Preferred 4+ years of consumer research experience (D2C Ecommerce a huge plus) Degree in a human behavior-related field, such as Psychology, Human-Computer Interaction, Sociology, Communication, Information Science, Economics, or Computer Science Deep professional experience in applied research outside of academic training. This might include ethnographic-style fieldwork, design research, UX research, etc. Experience evaluating UX prototypes for usability Experience in an experimentation (A/B testing) focused environment Experience managing research vendor relationships Mandatory Must have an online portfolio showcasing your end-to-end research process, telling the story of how you used consumer insights to influence decision making. Candidates without online portfolios will not be considered. What Values You'll Share Customer Obsessed- Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them. Aim High- Always challenging ourselves and others to raise the bar. No Ego- Maintaining a "no job too small" attitude and an open, inclusive, and humble style. One Team- Taking a highly collaborative approach to achieving success. Lift As We Climb- Investing in developing others and helping others around us succeed. Lean & Nimble- Working with agility and efficiency to experiment in an often ambiguous environment. What We Offer A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here) Free SimpliSafe system and professional monitoring for your home. Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change. We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.

Posted 30+ days ago

Keybank National Association logo
Keybank National AssociationAlbany, NY
Location: 124 East 14th Street, Suite 1100 - New York, New York 10003 About the Role As a UX Writer, you will be a key contributor within the Client Experience Design group of the Experience & Design team, responsible for crafting clear, intuitive, and engaging copy that guides KeyBank's consumers through our digital banking experiences. You will collaborate with product designers, researchers, and engineers to create microcopy, content strategies, and user flows that make complex financial services accessible and approachable for everyday users. Your words will shape how millions of consumers interact with their money, from checking balances to applying for loans. You will champion user-centered content design, ensure consistency across all consumer touchpoints, and translate research insights into meaningful copy that reflects our commitment to making banking simple, human, and helpful. This role requires a skilled communicator who can distill complex financial concepts into clear language, collaborate effectively with cross-functional teams, and balance user needs with business objectives and regulatory requirements. Key Responsibilities CONTENT STRATEGY & DESIGN Create clear, concise, and actionable microcopy for digital banking interfaces, including buttons, error messages, form fields, and instructional text Develop content strategies and information architecture that guide users through complex financial tasks and workflows Partner with product designers to ensure copy and design work together seamlessly to create intuitive user experiences Translate technical and financial terminology into language that everyday consumers can understand and act upon RESEARCH & VALIDATION Conduct content audits to identify opportunities for improvement and ensure consistency across products Partner with UX researchers to test and validate copy through A/B testing, usability studies, and user feedback sessions Incorporate qualitative and quantitative data into copy recommendations and iterations Analyze user behavior metrics to understand how copy impacts task completion and user satisfaction COLLABORATION & INFLUENCE Work closely with product managers, designers, and engineers throughout the Agile development process Collaborate with legal and compliance teams to ensure all copy meets regulatory requirements while remaining user-friendly Partner with marketing and brand teams to maintain voice consistency across consumer touchpoints Participate in design sprints, workshops, and ideation sessions to solve user problems through content STANDARDS & GOVERNANCE Contribute to and maintain KeyBank's UX writing style guide and content design principles Ensure all consumer-facing copy adheres to accessibility standards and inclusive language guidelines Document content patterns and reusable copy components for the Key Design System Champion best practices in content design across the organization Qualifications 3+ years of experience in UX writing, content design, or related field Portfolio demonstrating clear, user-centered writing for digital products, with emphasis on simplifying complex information Strong understanding of user experience principles and human-centered design methodologies Experience writing for responsive web and mobile interfaces Proven ability to collaborate with cross-functional teams in an Agile environment Proficiency in Figma and other design collaboration tools Experience with content management systems and documentation tools (Confluence, Jira) Exceptional attention to detail and ability to maintain consistency across multiple projects Bachelor's degree in English, Communications, Journalism, HCI, or related field (or equivalent experience) Preferred Qualifications Experience in financial services or other highly regulated industries Familiarity with accessibility standards (WCAG) and inclusive design principles Understanding of SEO principles and their application to UX content Experience with localization and writing for diverse audiences Knowledge of content testing methodologies and analytics tools Understanding of front-end development concepts (HTML/CSS) Experience contributing to or maintaining design systems COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $85,000 - $95,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Job Posting Expiration Date: 10/24/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

Posted 1 week ago

Wolters Kluwer logo
Wolters KluwerKennesaw, GA
Senior UX/CX Research Consultant - Hybrid USA R0050257 | DXG | EXO | Wolters Kluwer DXG U.S., Inc. The Company Wolters Kluwer is a global leader in professional information services. Business Owners and professionals in the areas of Legal, Tax, Health, Finance, and Compliance sectors rely on Wolters Kluwer's market-leading information-enabled tools and expert software solutions to manage their businesses efficiently, deliver results to their clients, and succeed in an increasingly dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools, coupled with content and services, that enable customers to make informed decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, and build better judicial and regulatory systems. We help our clients get it right. The Business Unit The Digital eXperience Group (DXG) co-creates products and solutions and consults with Wolters Kluwer business units around the globe. Our business unit partners serve professionals in demanding knowledge-based industries where you have to be right. DXG's wide and growing array of solutions and services supports business units in building and expanding their online product portfolios. DXG provides global leverage of industry and customer insight, driving technology capabilities for local product innovation. The Position The Senior CX/UX Research Consultant is responsible for enhancing our customer-facing products and solutions within Wolters Kluwer's CT Corporation business unit by driving a deep understanding of customer jobs to be done, unmet needs, and pain points. The Senior UX/CX Research Consultant will report to the Lead UX/CX researcher. Together with a multidisciplinary team of product and technology managers, user-experience designers, and engineers, the Senior UX/CX Research Consultant will continuously help to improve the end-to-end experience by performing a variety of UX Research studies to support product development needs within CT Corporation. Closely aligned with the Lead Research Consultant, this role will foster a close partnership with senior business and development stakeholders, delivering world-class experiences through data-driven decision-making and creating useful, usable, and delightful new and existing solutions and patterns. Responsibilities include, but not limited to: Work Arrangement Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. This role is a part of [DXG | EXO | Wolters Kluwer DXG U.S., Inc.] Please view the site office location directory for potential office preferences nationwide. https://bit.ly/Find_A_WK_Office Required Job Qualifications Must be legally authorized to work in the USA permanently At least 6 years of relevant research experience in an industry or start-up. Familiarity with principles of Lean Product and Lean UX Ability to act as a liaison among the UX, product, and technology teams to ensure standards of excellence are met and to build trusted relationships Comfortable leading visioning workshops with multidisciplinary teams of business, technology, content, and user experience roles Have experience working in distributed, collaborative teams and working directly with development groups for the implementation of designs Experience working in a Lean/Agile development environment Some experience working with organizational change management. Preferred Job Qualifications Bachelor's degree (BA) from a four-year college or university (or equivalent). Master's degree preferred. Experience working in a finance or corporate compliance environment is preferred, but not required. Exceptional communication and presentation skills Excellent time and project management skills Essential Duties and Responsibilities Collaborating with leaders in Product Management, UX Design, and Engineering, to understand business objectives and employ appropriate research methods to drive design and business decisions. Foster close partnerships with senior business stakeholders and development heads to deliver world-class experiences through data-driven decision-making. Lead the planning and execution of user research initiatives, employing a variety of generative and evaluative research methods. Partner with embedded UX design leads/teams to evaluate prototypes and solutions with customers. Ensure Product teams gain a deep understanding of user needs, behaviors, and motivations. Ensure that product teams utilize research findings, data, and insights to inform design decisions and validate design solutions. Drive the culture of feedback and metrics to drive continuous improvement in the user experience. Support exploration and experimentation with AI based on identified patterns and use cases from the user research. Stakeholder management: Collaborating with cross-functional teams, including product managers, developers, and stakeholders, to ensure alignment and a shared understanding of user experience goals. Regular, transparent communication of status and metrics to management and stakeholders Advocate for, and actively implement, standard processes to ensure quality and consistency of work, and a joined-up approach for all teams in the business group/division. Involve all members of cross-functional teams in research and analysis Industry awareness: Staying up to date with the latest trends, technologies, and best practices in user experience research. Keep up to date with the latest UX practices, innovations, and tools. Engagement in changing AI technology and patterns Additional Information Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available: https://www.mywolterskluwerbenefits.com/index.html Company Overview Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands. Ranked by Forbes Magazine as among America's Best Large Employers for 2022 - #84 Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023 WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023 Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time. #LI-Hybrid Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Posted 30+ days ago

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SCAN HealthplanLong Beach, CA
About SCAN SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 285,000 members in California, Arizona, Nevada, and Texas. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn; Facebook; and Twitter. The Job The UX Designer is responsible for using best-in-class design methodologies to translate user stories/requirements into elegant, intuitive designs, and working with their product and engineering partners to refine and deliver them as product features. This person must be highly engaged, proactive, extremely detail-oriented, and a collaborator with exceptional digital product/design and execution skills. You Will Deliver thoughtful, effective, polished design deliverables, including generative & evaluative research, user flows, and lo/med/hi fidelity wireframes, and design metrics. Contribute to the digital design vision, strategy and direction; collaborate with product and development to execute successfully Work closely with insights (CXI, Data, etc.) and member-facing teams to understand constituents' needs and behaviors, and effectively launch digital products, as well as partner with cross-functional teams to inform and influence business strategies through the consumer experience/digital lens Maintain a relentless focus on driving business outcomes through extraordinary digital experiences - monitor and analyze digital product and experience performance, making data-driven decisions to optimize and improve them Contribute to a culture of innovation, continuous improvement, and user-focused development Participate in the digital experience prioritization process to help the design team focus on the most critical projects Partner internally with stakeholders to resolve issues that arise throughout the implementation of products and services Drive and operate in an agile, nimble manner with a sense of urgency; move with "enough" data/insights, foster a change/adaptive mindset culture of continuous improvement We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. Actively support the achievement of SCAN's Vision and Goals. Other duties as assigned. Your Qualifications Bachelor's degree in Design, User Experience, or related field 4+ years of experience as a UX or product designer working in a highly regulated, complex industry (e.g., insurance, health-tech, banking, fintech, etc.) Excellent interpersonal, communication and leadership skills, with the ability to influence partner teams and direction A user-focused mindset, ensuring that digital product development meets the needs and expectations of our users A collaborative spirit, aligned with SCAN's mission (Helping Seniors Live Healthy & Independent Lives) and values Demonstrated experience working on and influencing cross-functional teams Experience in Medicare industry preferred Excellent written and verbal communication skills. Ability to work and deliver multiple projects simultaneously on tight deadlines Excellent organizational and project management skills Technical expertise- Advanced analytical skills Communication- Good communication and interpersonal skills What's in it for you? Base Pay Range: $92,400 to $159,133 annually An annual employee bonus program Robust Wellness Program Generous paid-time-off (PTO) 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days Excellent 401(k) Retirement Saving Plan with employer match Robust employee recognition program Tuition reimbursement An opportunity to become part of a team that makes a difference to our members and our community every day! We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now! At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-JB1 #LI-Hybrid

Posted 30+ days ago

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Insulet CorporationSan Diego, CA
Position Overview: Want to have an impact on Omnipod's user experience? We here at Omnipod have a goal to a be the best-in-class product experience in the diabetes space, and we need next generation capabilities to support this goal. We are investing heavily to create a design organization to support the right experience, at the right time, that is scalable to the level of growth we expect. We need a dedicated UX Manager drive the vision and process to get us there. Regardless of what channel our customers are using to interact with us - whether it's on a computer, mobile device, or phone - we want to make sure we are meeting and surpassing expectations with interactions that are easy and delightful. The UX Manager will be responsible to work closely with senior design leadership and cross-functional members of the development and planning teams to ensure a world-class customer experience is designed and delivered. In addition the UX Manager will ensuring a scalable, global implementation of a design team to meet future business needs. The goal for this role will support the UX Sr. Manager and Sr. Director in executing best in class customer service UX experiences for Insulet. UX Manager Responsibilities: Serve as the point of contact and accountability for the UX design and execution of Omnipod 5 and related products Provide UX guidance to execute the process mission, vision, roadmap, tactics, goals, objectives, and KPIs and ensure alignment with business strategic imperatives Manage workload, mentoring, and upskilling of UX design staff Conduct staff reviews and leveling as needed Collaborate regularly with the Product Development and Marketing teams to deliver class user experiences and with other UX franchise teams to create a holistic customer experience Collaborate regularly with others in the UX team: User Research, UX Content, Instructional Design, Human Factors, and Translation to plan and organize work Ability to build and manage a multidisciplinary UX team working in an agile development environment with multiple integrations Ensure all business process requirements are documented, comply with regulations, and partner with Data Management, Quality and IT to define and implement validation / integration testing processes as required Collaborate with other global business process owners regarding release management, cross process development & testing dependencies, risks, adoption, and communications Support cross functional adoption, deployment, and communication efforts associated to process change deployments Anticipates functional needs, identifies necessary resources, manages risk, and determines creative means to implement new & innovative technical (through collaboration with IT) & process solutions Works with functional stakeholders to identify process and policy improvement opportunities and champions a culture of continuous improvement Manages UX process governance model with functional stakeholders including service delivery teams and process customers Skills / Characteristics: Strategic people leader with an equal passion to implement and execute Builds and maintains relationships throughout the organization Builds and maintains a high-performance, a customer-centric culture throughout the organization Charismatic, collaborative leader who can lead a team to deliver a vision, set direction, and engage and motivate others to achieve outstanding results Influence key stakeholders in a collaborative manner to achieve the required outcomes Strong project execution capability that has been acquired and developed in a complex, international environment Sensitive to and able to manage a design team cross culturally Ability to manage conflict and pressure by effectively facilitating healthy interaction, discourse and decision making that builds consensus and alignment High level of business acumen Must demonstrate a passion for, and proven success in, driving continuous process improvement Track record of elevating the skills of a design team now and in the future Qualifications: Bachelor's degree (HCI, Industrial Engineering, Interaction Design, Human Factors or equivalent) required, MBA strongly preferred 7+ years of relevant experience in UX and product design, ideally with a focus on developing and implementing customer centric systems, with multiple touchpoints (Product, mobile, web) globally Experience and demonstrated success in commercial strategy and execution for consumer-facing digital and physical products Ability to collaborate cross functionally, specifically in areas of continuous improvement to achieve key business targets Experience and demonstrated success creating strategic commercial initiatives in Domestic and International medical device markets - preferably in a disposable, recurring revenue model Desire to make a significant impact on the lives of those with diabetes, their families and friends Experience working effectively with cross-functional teams on high-visibility initiatives Intellectual curiosity, including the willingness to dig in and learn more about things Advanced working knowledge of User Experience methods and Design thinking process. Understands Systems and data management. Solid technical chops. Thorough knowledge of the diabetes disease state preferred Consumer Marketing and User Research knowledge a plus Physical Requirements: International travel expected (at least once per quarter) Ongoing US travel as needed (at least once per quarter) In-person team / onsite in Acton, MA or San Diego, CA up to 3 days a week NOTE: This position is eligible for hybrid working arrangements (requires on-site work from an Insulet office at least 3x/week; may work remotely other days). #LI-Hybrid Additional Information: The US base salary range for this full-time position is $103,575.00 - $155,362.50. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com. We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (Know Your Rights)

Posted 3 weeks ago

CareBridge logo
CareBridgeWinston Salem, NC
User Experience Researcher Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. We are looking for a talented and experienced User Experience Researcher to join our growing team. In this role, you will be responsible for conducting qualitative and quantitative research for the Product Experience team to assist business stakeholders in building and delivering leading-edge web/application solutions. You will work closely with cross-functional teams to understand user needs, develop design solutions, and create prototypes. You will also be responsible for supporting user experience design activities, iterating designs based on user feedback. How you will make an impact: Collaborate closely with cross-functional teams, including business leaders, other designers, digital product managers and the technology teams, to translate user insights into innovative and user-friendly product interfaces. Identify appropriate research methodologies to address key business needs and to ensure the research provides clear actionable recommendations. Design research studies to address both user behavior and attitudes while using qualitative and quantitative data to assist in the creation of effective, desirable and easy to use digital user interfaces. Research study methods may include surveys, moderated and unmoderated usability testing, card sorts, tree testing, intercept studies, focus groups, ethnographic field studies for both web and mobile experiences. Design, author and execute test plans, as well as evaluating the results for evidence-based research to develop recommendations. Ability to simultaneously manage 2-3 research projects and be able to work independently as well as part of a team. Utilize design thinking methodologies, data, and tools to support ideation and iteration on design concepts, ensuring a seamless and delightful user experience. Support the creation of wireframes, prototypes, and high-fidelity designs to be used for user research, maintaining a keen eye for detail and consistency throughout the design process. Stay informed about and apply design trends, industry best practices, and emerging technologies (AI, automation, hyper personalization, etc.), applying this knowledge to continuously enhance and elevate the overall quality of product experiences. Ability to support all U.S. time zones and adapt to occasional collaboration with overseas resources, ensuring responsiveness and effective teamwork across global teams. Minimum Requirements: Requires a BA/BS in Human Computer Interactions, Psychology, Information Sciences, Communications related field of study and a minimum of 3 years of experience working in user research/usability; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities, and Experiences: A minimum of three (3) years of experience working in user research/usability; or any combination of education and experience which would provide an equivalent background. (e.g. Design, Human-Computer Interaction, Computer Science, Product Design) Experience utilizing research tools such as Optimal Workshop, UserTesting, UserZoom, etc strongly preferred. Experience using design tools Figma, Axure, Adobe Creative Suite, Adobe Experience Manager, and other relevant software in an Agile environment strongly preferred. A strong and well-presented portfolio showcasing a range of research/design projects that demonstrate proficiency and ability to consistently deliver completed research studies that impact and support business and user needs strongly preferred. Proven ability to work within both Windows and macOS operating systems. Candidates should be comfortable using each platform for their core job functions, including design, collaboration, and file management strongly preferred. For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $92,400 to $145,200. Locations:, Colorado, Illinois, Maryland, Minnesota In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Posted 1 week ago

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MonumentalAmsterdam, NY
Monumental is automating on-site construction with robotics and software. Our mission is to make construction primarily software-defined and work towards a future where beautiful, bespoke buildings are built within a single day with minimal labour. We're a growing team (about 70 team members) of mostly engineers and technicians, coming from companies like Palantir, Qualcomm, Dyson, Shopify, Tesla, and Meta. It's still the early days of building the company, and this is a unique opportunity to be an early employee in a high-growth, high-ambition startup environment. From Day 1, you'll be able to work with an experienced founding team backed by top-tier investors You can read more on why we believe you should spend your time working on construction, and learn more about our vision and company. About you and this role We're looking for a software engineer to join our team. Someone who loves building products and is excited to build software that can touch the physical world. Help us bring our robots to life and join our mission to bring automation to the construction industry to create affordable, beautiful, high-quality housing for everyone. At Monumental, we're building an operating system to make on-site construction possible with robotics. Atrium, our operating system for construction, allows us to do everything from 3d reconstruction of a construction site (through photogrammetry), design 3d structures that will be built, up to the supply chain, path planning, and motion control of our robots. We believe our software stack is state-of-the-art and pushing the boundaries in multiple ways, but we have so far not spent sufficient time on making it actually usable for our robot operators on the field. You will help to own the product and user experience, working directly alongside our CTO. Because of the technical nature of our product, we believe this person should be a software engineer with a strong affinity for product, UX and design. If you enjoy building software products from start to finish on your own, from sketching a prototype, doing a bit of UX design work, and actually implementing the code, this role might be a perfect fit for you. You'll get a high level of autonomy and an opportunity to build software that will move real hardware around. Some of the types of challenges you might be working on: Building an in-browser, 3d design environment for various construction structures (e.g. walls, windows, door frames, etc.) Designing the optimal frontend experience for multi-robot command & control Build ad-hoc visualizations to help us understand where we are in time, space or other relevant dimensions. Bringing excellent software engineering skills to the table, and specifically writing clean, idiomatic and typed TypeScript/React code. Design and build tools to allow us to manage a growing fleet of robots, distributed across multiple sites. Learning how to interface with our robotics backend and in-browser WASM runtime, entirely written in Rust. Help us bring our robots to life and join our mission to bring automation to the construction industry to create affordable, beautiful, high-quality housing for everyone. If you're new to robotics, you might enjoy reading Bouke's blog post on his experience joining Monumental as a software engineer. You might also enjoy seeing this video by Andreas Klinger of what our office environment looks like. What you'll be responsible for Taking a problem statement and converting it into a spec, mock design, or a quick and dirty prototype in code. Prototype and build interfaces for internal use to run and debug running hardware. Writing and owning clean, idiomatic and typed production-level TypeScript/React code. Debugging and performing root cause analysis of memory leaks, crashes and other problems. Working collaboratively with our team of hardware engineers, control engineers, and robot operators to come up with the best product experience for complicated problems. Taking full ownership of a project, going from idea to prototype to finished project. What we're looking for Proven experience in software engineering and building complex web applications in the browser in idiomatic TypeScript. Experience in React is a plus. Experience with 3d graphics, ideally in the browser (e.g., Three.js or WebGL) or otherwise in other programming environments (e.g. Unity) Experience with UX design. We don't expect you to be super-star visual/UX designer, and to spend time working on user stories or conducting interviews, but you are able to design frontends without a team providing you with designs and specs. Proven experience in building prototypes or products in a zero-to-one environment, on your own or in a very small team. This can be a side-project you've worked on, an indie app, or some other project you can show us. Software engineering skills and best practices. You use git for version control, know how to do unit tests or how to automate deployment of your code. Comfortable picking up new language and tools. Experience with Rust is a strong bonus. Basic familiarity with Linux systems and conventions. E.g., you're comfortable ssh'ing into other machines to figure out why something isn't working. Why Monumental? Joining Monumental means being at the forefront of a movement aimed at making significant strides in the construction industry. Here, your work has the potential to impact not just the company but the future of how we build. If you're driven by innovation, eager to tackle complex challenges, and ready to make a tangible difference, we want to hear from you. For open applications (where you don't see an exact role match), please reach out to us at: iwanttojoin@monumental.co - share with us the most interesting or challenging project you've worked on, why you want to join and your CV or portfolio. If you don't meet all the qualifications here but are excited about Monumental and feel you'd still be able to help us solve difficult problems, do get in touch. We welcome generalists who focus on outcomes and are eager to learn on the job.

Posted 30+ days ago

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Insulet CorporationActon, MA
Position Overview: Want to have an impact on Omnipod's product design? Want to help lead a once in a lifetime career program? Be part of a highly engaged team who has a direct line to improving the product experience for people living with Diabetes! We are investing heavily to create a system to support the right experience at the right time and one that is scalable to the level of growth we expect. We need a strong Principle UX Designer to contribute to design to get us there, is this you? The Sr UX Designer in the R&D group will be responsible for working closely with cross-functional members of the development teams to ensure a world-class product design for Omnipod's Mobile App Suite. They will lead, plan and execute on strategic and tactical design initiatives for Android and iOS. We are looking to hire a critical member of the team to be the Sr UX designer to lead large scale design initiatives for the core product applications. The goal for this role is drive best in class UX for Insulet, and act as senior individual contributor, working collaboratively with the software development, technical product management, systems team and qa in an agile environment. We're looking for someone who wants to use design to change the face of diabetes; someone who can innovate and translate a high-level vision into compelling digital experiences. If you are a creative thinker and positive team player with experience delivering world-class look and feel for mobile user experiences, we want you. Sr UX Designer Responsibilities: Lead tactical and innovation UX initiatives within an agile environment on mobile applications-Android and iOS. This includes working with Marketing, Product Management and Systems teams to support requirements definition as it relates to UX to create a cohesive user experience across the apps space. Defining safe, effective and delightful user experiences for mobile experiences using industry standard tools such as Figma, Creative Cloud, Sketch, Zeplin, Overflow/Invision/Azure, etc. Delivery of said UX work with a variety of tools in an agile development environment- wireframes, asset delivery, GUI specifications, etc. Work in a fast-paced agile development team, who are located in - Boston, San Diego and Tijuana using MS Teams, JIRA, Confluence, Aha! And other collaboration tools. Lead UX discussions with key technical integration partners such as Glooko, Tidepool, etc. Understand their requirements, APIs and lead UX requirements including branding discussions. Work with User Research and Human Factors team to iteratively test early concepts and apply user centered design best practices to our work. Proactively engage with research to drive testing of your concepts. Present design concepts and user experience vision in a compelling and positive manner (with whiteboard sketches, storyboards, prototypes, wireframes or interactive presentations) to all levels of the company-from tactical agile software teams to executive leadership and to our customers. Collaborate heavily with Clinical and Human Factors to ensure our designs are safe and effective and meet FDA guidelines for a medical device experience but hold a high bar on how we can delight the user as well. Drive innovation initiatives related to UX process, tools or our overall design language and experiences. Collaborate with the multifunctional teams to help define world class user experiences and a holistic customer experience across touch points, primarily focused on the Omnipod product experience. This may include a variety of customer touchpoints- OOBE, web, mobile, product, integrations, other wearables, and including how it may integrate with the Global Customer Experience. Lead corporate UX design language development, standards and frameworks as our brand evolves. Mentor junior staff in all aspects of UX work. Invest in and support fellow UXers in their growth and development. Evangelize the role of UX design across the company. Skills / Characteristics: Strategic thinker and visionary with an equal passion to implement and execute Love a whiteboard and carry multiple colors of markers on you at all times Great storyteller both visually and verbally and can drive decision making at both strategic vision level and at a tactical feature level Builds and maintains positive relationships throughout the organization Creates a high-performance, a customer-centric culture throughout the organization, continuously monitors the needs of the customer Expert level expertise in articulating design decisions, take ownership, handle ambiguity, drive and lock down stakeholder alignment in a dynamic agile environment Charismatic, collaborative and creative leader who can articulate a vision, set direction and engage and motivate others to achieve outstanding results Influence key stakeholders in a collaborative manner to achieve the required outcomes Strong strategic focus with natural analytical skills and project execution capability that has been acquired and developed in a complex, international environment Sensitive to and can lead cross culturally and with distributed teams. Ability to manage conflict and pressure by effectively facilitating healthy interaction, discourse and decision making that builds consensus and alignment High level of business acumen and technical acumen Must demonstrate a passion for, and proven success in, driving continuous process improvement Demonstrates strategic thinking, finding innovative ways to serve customers and build trust Track record of elevating the capabilities of an organization for now, as well as the future Qualifications: Bachelor's degree or Master's (Psychology, Computer Science, HCI, Industrial Engineering, Interaction Design, Design, Human Factors or equivalent) required 7+ years of relevant experience in UX and product design, ideally with a focus on developing and implementing customer centric products, with multiple touchpoints (Product, mobile, web) globally Expert knowledge in Industry standard UX/Dev tools- Figma, Creative Cloud, Framer, Sketch, HTML, CSS, JavaScript, etc Fluent in usability standards and design heuristics and responsive design techniques. Expert knowledge of Android and iOS UI guidelines and platforms Strong portfolio required with strong storytelling and presentation skills 7+ years of experience working in an agile development environment Ability to collaborate cross functionally, specifically in areas of product development working closely with clinical partners such as Human Factors Strong technical hardware and software knowledge a plus Experience designing and launching product that meets accessibility standard is a strong plus Experience and demonstrated success in execution of mobile applications UX in either consumer or medical devices. Preference for experience working on medical devices or consumer wearables Working knowledge of User Research tools and methodologies and ability to work with researchers to drive research goals and objectives to drive user centered design approach Experience working effectively with cross-functional teams on high-visibility initiatives in a distributed environment-Boston, San Diego and Tijuana Intellectual curiosity, including the willingness to dig in and learn more about things Ability to prototype when necessary Thorough knowledge of the diabetes disease state preferred Physical Requirements: Ongoing US travel as needed (at least once per quarter) NOTE: This position is eligible for hybrid working arrangements (requires on-site work from an Insulet office at least 3x/week; may work remotely other days). #LI-Hybrid Additional Information: The US base salary range for this full-time position is $115,950.00 - $173,925.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com. We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (Know Your Rights)

Posted 2 weeks ago

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Insulet CorporationSan Diego, CA
Position Overview: The Insulet UX team is seeking a UX Content Strategist. This role will be responsible for aligning teams around engaging, informative UX content vital for our products and customer experience, including patients, caregivers, and health care providers around the world, to help simplify the lives of those touched by diabetes. You will elevate the customer-centricity of the UX and inspire action. You excel through innovation, creativity, energizing others, and attention to detail. You've been successful in driving strategic and tactical content designs that lead to a high customer impact. You are expected to think like a strategist, lead as a servant, and raise the quality of UX by being a persistent advocate for customers. You will use your organization and positive communication skills to work strategically with other team leaders and members across the organization. Finally, you have a passion for putting our customers' needs first. Core Responsibilities: Strategy and roadmap: Help define the UX content strategy vision for key features in our product experience, focused on the key priorities for the business. Work closely with design, research, product, and other partners to develop a shared UX strategy. Content strategy excellence: Create compelling and empowering user experiences through engaging, on-brand digital UX content. Generate informative and persuasive content in support of positive outcomes. Ensure all content is consistent in terms of brand, style, voice and tone, quality, and literacy/grade levels. High level of competency in applied writing skills, especially writing for a lay user audience. Strategize and define content frameworks while also documenting your rationales and decisions. Execute and align teams on content strategy and UX copy. Collaborate effectively and frequently with cross-functional stakeholders (e.g., UX, PM, Marketing), leading the content revision process, and achieving deadlines. Support process and tool improvements. Help to maintain our UX writing style guidelines, ensuring they are relevant/accurate. Communication and influence: Ask inquisitive questions in a collaborative manner, do things differently, champion innovation, and strive for simplicity. Communicate content strategies in a clear and concise manner using your presentation skills. Actively involve and collaborate closely with key stakeholders. Center of Excellence, education, and advocacy: Peer review other Content Strategists' work by reviewing proposed content as applicable and providing feedback. Always strive to learn and raise the bar on your own and be open to receiving and giving feedback to build stronger content strategy practices. Preferred Skills and Competencies: Skills as an expert storyteller and influencer. Expertise in Content Strategy Frameworks and Design Principles. Understanding of UX design, as well as common design tools, language, and processes. Creativity and empathy to recognize and address the user's challenges. Eagerness and aptitude to learn new technologies quickly. Excellent project management abilities and process development skills. Comfort and familiarity with a dynamic agile software development environment. Deep expertise in platforms and design tools such as Figma, JIRA, Miro. Familiar with Medical Device development processes, familiarity with Diabetes. Some experience working on global products and localization. Education and Experience: Bachelor's (or higher) in a discipline related to UX Content Strategy (e.g. Business Communications, Creative Writing, English). Minimum of 3 years' experience in UX writing/editing for mobile app based product. Additional Information: This role is hybrid; required to be in the office 3x per week. Location is either commutable to San Diego, CA or Acton, MA office. Please provide a portfolio link and password (if needed) NOTE: This position is eligible for hybrid working arrangements (requires on-site work from an Insulet office at least 3x/week; may work remotely other days). #LI-Hybrid Additional Information: The US base salary range for this full-time position is $92,475.00 - $138,712.50. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com. We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (Know Your Rights)

Posted 1 week ago

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SoFiSan Francisco, CA
Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role: Join our dynamic team at SoFi as a Principal Researcher, working across the business to influence product decisions at various stages of product development. At SoFi, we're dedicated to helping our members achieve financial independence and reach their goals. We aim to be at the center of our members’ financial lives, offering a suite of products and services including credit score monitoring, banking, investing, credit cards, personal loans, student loans, home loans, and more. What You'll Do: Lead research programs that span products and functions, setting direction and aligning teams with senior leadership. Build research systems and frameworks that scale across the company, ensuring consistency and clarity. Define and drive large, ambiguous initiatives with autonomy, from strategy through execution. Apply deep expertise across methods, adapting approaches to solve complex, multi-team problems. Create clear, durable deliverables that inform senior leadership decisions and guide multiple product areas. Anticipate misalignment, resolve tradeoffs across functions, and help prioritize at the organizational level. Represent research in senior forums, connecting user insights to company strategy and investments. Mentor and grow researchers, shape hiring, and set quality standards for the discipline. What You'll Need: Degree in HCI, Psychology, Sociology, Anthropology, or related field (advanced degree preferred). 15+ years of experience in user research, with a strong track record leading at the org or company level. Mastery of a broad range of research methods and the ability to design systems that scale. Strong skills in scoping, planning, and executing complex initiatives with minimal guidance. Exceptional communication and storytelling skills, comfortable influencing senior leadership. Experience resolving conflicts and guiding prioritization across multiple teams. Demonstrated leadership in mentoring, setting standards, and shaping hiring practices. Recognized for driving research quality and advancing the practice within a company or industry. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Posted 1 week ago

SoFi logo
SoFiSan Francisco, CA
Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. Location:  San Francisco, CA, or New York City, NY The Role: This position is part of our Borrow organization, which includes our Personal Loans, Student Loan Refinance, In-School Student Loans, and Home Loans businesses. This role is about both managing two amazing researchers and, at least for now, rolling up your sleeves and conducting research yourself. You’ll collaborate closely with business leaders, product marketers, product managers, designers, and engineers to conduct exploratory, formative, and evaluative research studies, empowering stakeholders to make informed, confident decisions and mentor and coach a team doing the same.  What You'll Do: Lead and Develop: Manage a group of talented researchers, fostering excellence and growth through mentorship, coaching, and skill development Conduct Great Research: Work with stakeholders to identify, drive, and execute impactful research across the organization Drive Research Excellence: Help improve our processes to raise the bar on our work quality, ensuring impactful outcomes that drive our objectives forward Engage Stakeholders: Build strong stakeholder relationships, ensuring alignment on key questions and research priorities to address critical needs Collaborate Cross-Functionally: Partner closely with Business, Design, Product, Marketing and Engineering teams to integrate research efforts into our product development lifecycle Actively help shape the direction of both SoFi and the Research team What You'll Need: 8+ years of experience in Research, at least 3 as a formal people manager Strong expertise in coaching, performance management, and team member development Command of a broad set of quantitative, qualitative, and user-centered methods Excellent communication and stakeholder management skills, with the ability to synthesize and communicate ideas visually, verbally, and in writing to all levels, including senior leadership and executives Experience managing and prioritizing multiple projects and priorities simultaneously Familiarity with research tools such as Qualtrics, Marvin, dScout, etc. Nice to have - SQL, R, Python experience  A degree in Design, HCI, Psychology, Cognitive Science, Anthropology, or a related field is considered an advantage Bonus: Domain expertise in personal finances Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.    To view all of our comprehensive and competitive benefits, visit our  Benefits at SoFi   page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Posted 30+ days ago

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Wolters KluwerKennesaw, GA
Senior UX/CX Research Consultant - Hybrid USA R0050258 | DXG | EXO | Wolters Kluwer DXG U.S., Inc. The Company Wolters Kluwer is a global leader in professional information services. Business Owners and professionals in the areas of Legal, Tax, Health, Finance, and Compliance sectors rely on Wolters Kluwer's market-leading information-enabled tools and expert software solutions to manage their businesses efficiently, deliver results to their clients, and succeed in an increasingly dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools, coupled with content and services, that enable customers to make informed decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, and build better judicial and regulatory systems. We help our clients get it right. The Business Unit The Digital eXperience Group (DXG) co-creates products and solutions and consults with Wolters Kluwer business units around the globe. Our business unit partners serve professionals in demanding knowledge-based industries where you have to be right. DXG's wide and growing array of solutions and services supports business units in building and expanding their online product portfolios. DXG provides global leverage of industry and customer insight, driving technology capabilities for local product innovation. The Position The Senior CX/UX Research Consultant is responsible for enhancing our customer-facing products and solutions within Wolters Kluwer's CT Corporation business unit by driving a deep understanding of customer jobs to be done, unmet needs, and pain points. The Senior UX/CX Research Consultant will report to the Lead UX/CX researcher. Together with a multidisciplinary team of product and technology managers, user-experience designers, and engineers, the Senior UX/CX Research Consultant will continuously help to improve the end-to-end experience by performing a variety of UX Research studies to support product development needs within CT Corporation. Closely aligned with the Lead Research Consultant, this role will foster a close partnership with senior business and development stakeholders, delivering world-class experiences through data-driven decision-making and creating useful, usable, and delightful new and existing solutions and patterns. Responsibilities include, but not limited to: Work Arrangement Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. This role is a part of [DXG | EXO | Wolters Kluwer DXG U.S., Inc.] Please view the site office location directory for potential office preferences nationwide. https://bit.ly/Find_A_WK_Office Required Job Qualifications Must be legally authorized to work in the USA permanently At least 6 years of relevant research experience in an industry or start-up. Familiarity with principles of Lean Product and Lean UX Ability to act as a liaison among the UX, product, and technology teams to ensure standards of excellence are met and to build trusted relationships Comfortable leading visioning workshops with multidisciplinary teams of business, technology, content, and user experience roles Have experience working in distributed, collaborative teams and working directly with development groups for the implementation of designs Experience working in a Lean/Agile development environment Some experience working with organizational change management. Preferred Job Qualifications Bachelor's degree (BA) from a four-year college or university (or equivalent). Master's degree preferred. Experience working in a finance or corporate compliance environment is preferred, but not required. Exceptional communication and presentation skills Excellent time and project management skills Essential Duties and Responsibilities Collaborating with leaders in Product Management, UX Design, and Engineering, to understand business objectives and employ appropriate research methods to drive design and business decisions. Foster close partnerships with senior business stakeholders and development heads to deliver world-class experiences through data-driven decision-making. Lead the planning and execution of user research initiatives, employing a variety of generative and evaluative research methods. Partner with embedded UX design leads/teams to evaluate prototypes and solutions with customers. Ensure Product teams gain a deep understanding of user needs, behaviors, and motivations. Ensure that product teams utilize research findings, data, and insights to inform design decisions and validate design solutions. Drive the culture of feedback and metrics to drive continuous improvement in the user experience. Support exploration and experimentation with AI based on identified patterns and use cases from the user research. Stakeholder management: Collaborating with cross-functional teams, including product managers, developers, and stakeholders, to ensure alignment and a shared understanding of user experience goals. Regular, transparent communication of status and metrics to management and stakeholders Advocate for, and actively implement, standard processes to ensure quality and consistency of work, and a joined-up approach for all teams in the business group/division. Involve all members of cross-functional teams in research and analysis Industry awareness: Staying up to date with the latest trends, technologies, and best practices in user experience research. Keep up to date with the latest UX practices, innovations, and tools. Engagement in changing AI technology and patterns Additional Information Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available: https://www.mywolterskluwerbenefits.com/index.html Company Overview Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands. Ranked by Forbes Magazine as among America's Best Large Employers for 2022 - #84 Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023 WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023 Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time. #LI-Hybrid Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Posted 5 days ago

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ReplitFoster City, CA
Replit is the fastest way to turn ideas into software. With our powerful AI-powered Agent and Assistant, anyone can create and launch apps from natural language in just one click. Build and deploy full-stack applications directly from your browser-no setup required. Never written a line of code in your life? No problem. Replit makes software creation accessible, collaborative, and lightning-fast. Join us in our mission to empower the next generation of builders. Replit is seeking an exceptional Staff UX Designer to shape the future of our user experience. If you're energized by building from the ground up in a fast-moving environment where priorities evolve quickly, this role is for you. You'll report to the Head of Design while collaborating closely with Engineering and Product teams to drive meaningful user insights. Examples of what you could do Run a diary study with a cohort of new Replit users to understand their journeys, pain points, and needs Train team members at Replit on best practices of doing unbiased research and methods to empower people to better understand our customers Embed with a product pod to work with Product, Design, and Engineering on a research initiative Partner with the Data Analytics team to have a cohesive understanding and snapshot of our customers You will… Be a thought partner in the UX function working closely with Head of Design, Product and Engineering Provide both confident project leadership and patient guidance to a range of stakeholder levels, including guiding designers and PMs through their own research Manage multiple research initiatives either directly conducting your own research or helping teams do their own Collaborate with Product Marketing, Support, and Data Analytics to formulate cohesive narratives of customer problems Required skills and experience 8+ years of user research experience in a startup or B2B/B2C tech companies Working knowledge of multiple research methods and approaches Experience at companies with multiple customer segments (Consumer, SaaS, etc.) Can successfully manage project prioritization and multiple stakeholder relationships independently Bonus points You're actively using Replit You have an affinity for developer tools and making software building more accessible Degree in Human Computer Interaction or Human Factors background a plus Implement AI tools into your workflows Full-Time Employee Benefits Include: Competitive Salary & Equity 401(k) Program ️ Health, Dental, Vision and Life Insurance Short Term and Long Term Disability Paid Parental, Medical, Caregiver Leave Commuter Benefits Monthly Wellness Stipend Autonoumous Work Environement In Office Set-Up Reimbursement Flexible Time Off (FTO) + Holidays Quarterly Team Gatherings In Office Amenities Want to learn more about what we are up to? Meet the Replit Agent Replit: Make an app for that Replit Blog Amjad TED Talk Interviewing + Culture at Replit Operating Principles Reasons not to work at Replit To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds. This is a full-time role that can be held from our Foster City, CA office. The role has an in-office requirement of Monday, Wednesday, and Friday.

Posted 30+ days ago

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Director, UX Research - Acton, Mass. Or San Diego, CA (Hybrid)

Insulet CorporationActon, MA

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Job Description

We are seeking a strategic and visionary Director of UX Research to lead our user research function and champion a user-centered approach across product development. This role will be responsible for building and scaling a high-impact research team, driving insights that inform design and product decisions, and shaping the future of our user experience strategy.

Key Responsibilities

  • Leadership & Strategy

  • Develop and execute a comprehensive UX research strategy aligned with business goals.

  • Lead, mentor, and grow a team of UX researchers across qualitative and quantitative disciplines.

  • Advocate for the voice of the user across cross-functional teams including Product, Design, Engineering, and Marketing.

  • Research Execution

  • Oversee the planning and execution of user research studies including usability testing, ethnographic research, surveys, and data analysis.

  • Translate complex user behaviors and needs into actionable insights.

  • Ensure research findings are effectively communicated and integrated into product roadmaps.

  • Collaboration & Influence

  • Partner with senior stakeholders to prioritize research initiatives and influence product strategy.

  • Foster a culture of curiosity, experimentation, and empathy across the organization.

  • Promote best practices in research methodologies, tools, and ethics.

  • Operational Excellence

  • Build scalable research operations including participant recruitment, tooling, and knowledge management.

  • Monitor and report on research impact and ROI to executive leadership.

  • Stay current with industry trends and emerging technologies in UX and user research.

Qualifications

  • 10+ years of experience in UX research, with at least 3 years in a leadership role.
  • Proven track record of driving strategic impact through user insights.
  • Expertise in a wide range of research methods and tools.
  • Strong communication and storytelling skills.
  • Experience working in agile, cross-functional environments.
  • Advanced degree in Human-Computer Interaction, Psychology, Anthropology, or related field preferred.

Preferred Attributes

  • Passion for user-centered design and innovation.
  • Ability to balance strategic vision with hands-on execution.
  • Experience in B2B, SaaS, or consumer tech environments.
  • Familiarity with accessibility and inclusive design principles.

Additional Information:

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

(Know Your Rights)

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